I booked thru JUSTFLY.com for DELTA AIR PARTNER = AIR FRANCE. AIR FRANCE was late to IAH, my departure airport. THIS CAUSED ME TO MISS ALL MY CONNECTIONS. AFTER 7 PHONE CALLS to BOTH DELTA AIR (who partners with AIR FRANCE) and to JUSTFLY.com my FLIGHT CHANGE and REFUND were DENIED. HINT: Don't use DELTA. Don't use JUSTFLY.com --Dan (OCT. 2022)
First flight on Delta and I was impressed. Tickets are a little more expensive. However, great entertainment and they even offer complimentary earbuds. I think their economy seats are slightly better than other planes. Thumbs up for me!
Smoothest landing I've ever had! Delta flights are usually quality.
On time to a t. The lead flight attendant Cameron was so kind helping us with luggage as we got on with our two little ones and then gave our son a treat as we headed off.
Very friendly and relaxed service
The flight from Sydney to Adelaide was never ticketed and I was stranded in Sydney! Worst experience ever!
It was so smooth…it was so nice to hsve no issues flying. This was the first time in a while that everything was effortless Thank you
Good but delta needs to be more upbeat about the boarding process in Atlanta
There was a storm brewing in NYC but you would never know it from the flight. Great experience and barely any turbulence considering the storm.
Just a standard Delta flight: comfortable, excellent flight attendants. We had a direct flight, seated in Delta Comfort Plus, so it had a lot going for it, nevertheless, it was a good flight…
Pros: "Quick boarding"
Cons: "With flying there is nothing perfect all the time. I was able to sleep on the flight and had a place for my carry-on luggage. I wish unboarding was mad less complicated."
Cons: "Less announcements about masks we get it We don’t need instructions on hand washing Drink service needed"
Cons: "The cookies and snacks are terrible. A single sandwich would have been better and not cost that much more t For the airline"
Pros: "Competent crew"
Cons: "Too many people, especially children running up and down aisles during flight. Not adhering to COVID guidance. None of the crew addressed this ☹️"
Pros: "Great crew, comfy seats and efficient boarding!"
Cons: "Communicating take off time!!! It changed multiple times by one three hours and ended up flying the next day!"
Pros: "Very professional crew. Nice equipment. Very pleased."
Pros: "Good movie selection"
Cons: "Always late to depart. Seating was cramped and uncomfortable"
Pros: "Just the crew was super sweet and amazing. Everything else sucks. My seat won't recline and the flights get delayed all the time. Worst was the state LaGuardia is in right now."
Cons: "More on time performance would be great from Delta. Seats that actually recline and not get stuck. Screens in all the seats to enjoy entertainment."
Pros: "The flight crew was friendly and communicated well. They also had a friendly attitude."
Cons: "A 1 hour wait for wheelchair assistance in Houston and then a 30 minute delay for wheelchair people to take my mom to baggage claim. Then the wheelchair attendant kept complaining she wouldn't receive a good tip to take us to the Lyft pickup area."
Cons: "The flight had over six hours in combined delays!!!"
Pros: "New plane, video in every seat"
Cons: "Organizing boarding better. Confusion in rules."
Pros: "Crew was great."
Cons: "A bit warm and the B777 blowers not in the easiest location to reach."
Pros: "Informative communications during delay"
Cons: "Rushing to board resulting in bad customer service during boarding"
Pros: "The flight was fine"
Cons: "I had twenty minutes to make my connecting flight after my first flight was late to leave. I barely made my connecting flight and my luggage didn’t. It’s very inconvenient to arrive to my destination without clean clothes or a tooth brush."
Pros: "Everyone was very courteous, the plane took off on schedule and arrived at our destination early. Also got a complimentary upgrade to Comfort Plus."
Cons: "Ticket price was a bit much, the seats and aisle inside the plane are only made for skinny people. Aisle was barely longer across than my foot, and the guy next to me was a bit bigger than average, leaving me to have to scrunch in my seat the whole flight. Lots of elbows, butts and hips knocking into my shoulders as people boarded."
Pros: "The staff & crew were friendly. I liked having access to free entertainment. I liked being able to see the tracking of my checked bag (notifications)."
Cons: "Crew was grumpy and Curt. Seats still smaller than a kindergarten class, and didn't even serve water."
Pros: "Nice plane, comfortable accommodations, great crew."
Cons: "There was anything I didn’t like about the flight, everything was great!"
Pros: "The flight was probably only half booked, the crew was awesome, very attentive and accommodating. Legroom at seat 13A was plenty. Also the fact that messaging is free is convenient."
Cons: "No food to purchase. The flight was over dinner time. Boarding - the ground staff’s announcements weren’t very intelligible."
Pros: "I liked the flight attendant in first class. Unfortunately I was not in first class"
Cons: "I did not like the attitude of the obese old man (I, too, am an obese old woman) as I saw it toward some of my cabin mates."
Cons: "Seats are hard to get comfortable in. Headrests are awkward"
Pros: "Plane was clean, easy boarding, crew was kind and attentive."
Cons: "30 minutes late no explanations...."
Pros: "How they take off and land"
Cons: "The price versus other companies"
Cons: "Copilot was an hour late, inexplicably"
Pros: "I love Delta airline this is what airline I pefer to go with whenever I fly anywhere they are the way for me such happy ppl and so much help."
Cons: "On one of my flights the Wi-Fi was down so it killed my entertainment but the flight wasn't long so it wasn't so bad for me"
Cons: "Very uncomfortable flight. Seats are to close to each other"
Pros: "The flight attendant was wonderful and was funny on the flight. Kayak kept me informed of all gate changes and delays."
Cons: "The Delta app did not update about any of my gate changes nor were they announced by the gate agents."
Cons: "Delta costumer service was terrible. Cancelled my trip twice. They lied to us saying that they were going to give vouchers for hotel, that we were going to be automatically booked for next flight and that our bags would arrive with our flight. Waited 7hs to talk to an agent in the airport. 24h wait in Atlanta had to sleep in airport. They wanted me to wait three days in atlanta. They forced me to check a carry on because they didn't have room in the plane. They told me my bag would arrive with my flight. It never did. I still dont have by only bag. Unbelievable."
Pros: "gate personnel delivered bad news routinely"
Cons: "contingency planning was zero to get flight crews to next flight..."
Pros: "Boarding time and schedules were as expected or faster and good attention from the flight crew."
Cons: "Breakfast was mediocre for First Class."
Pros: "Crew were friendly, half full flight was nice to have room"
Pros: "Flight was on time, food was fairly good, even on economy class."
Cons: "Probably not under Delta's control, but the customs at Seatac is extremely disorganized. The contrast between CDG (Paris), which was very good, and SEA (Seattle), which was very chaotic, was quite large."
Pros: "Flight was on time"
Cons: "I don't get it.. why airlines have no pride? Tickets are expensive! Fuel is lately cheap.. a Don't get it.. why do they keep crying and act like poor helpless companies? You are connecting 2 major cities in the US... can you please have some pride and offer a Nice airplane and not a crappy old one? Can you have some service going beyond just a soda? It doesn't make sense! When you fly in Europe with any major airline company (not low cost..), no matter how long or short the flight is, minimum you get a sandwich and abundance of drinks.. not with Delta (or any other american airline company).. pontless. We always get treated like cattle.. but they like keeping the prices of tickets expensive, don't they???"
Pros: "Rebooked to Atlanta because of a delay."
Cons: "Delta notifications and Kayak notifications were giving me conflicting information, however once I arrived at the Houston airport a Delta representative clarified my issues."
Cons: "Landing at Reagan national is generally pretty bad"
Pros: "Quick hop from Cincinnati to DC - efficient, nice flight."
Pros: "When we were landing!!!!"
Cons: "To crowded, seats to to!!! close need personal space not everyone baths!!##!!"
Very friendly staff in particular at checkin counter, kids-friendly, family-friendly, parents happy
Pd for biz class, close to front, ran out of better options, didn't make sense. Cod is not on my list of something I would eat. Had problems with crew not requiring people on both sides of us at windows to close them so harder to sleep. Contacted CS, they wouldn't help in any way. Won't use them again, other choices.
Always exceptional service
Cons: "I not get to go my flight, I couldn't get reimbursement"
Cons: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
Pros: "The crew"
Cons: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"
Pros: "Amazing crew and on time flight"
Pros: "Everything! The service was exceptional!"
Cons: "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."
Cons: "This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving."
Pros: "Nothing !! Such a bullshit flight ever !!!"
Cons: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Cons: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."
Pros: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Cons: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"
Pros: "Arrived on time."
Cons: "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."
Pros: "Great crew and prompt boarding."
Cons: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."
Pros: "Red wine was excellent"
Cons: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Pros: "Everything was great"
Pros: "Flight was in time"
Cons: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"
Pros: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Pros: "The staff were very helpful and professional."
Cons: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Pros: "Crew was nice movie selection was good."
Cons: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."
Cons: "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."
Cons: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Cons: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Pros: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Cons: "Check in process was easy. The flight attendants are all very helpful and kind."
Cons: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
Pros: "Crew and boarding were very good. Very helpful to foreigners. Thank you Coffe was really good didn’t eat food. Sleeping."
Cons: "Business class seats weren’t comfortable and too narrow no entertainment."
Pros: "1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles."
Cons: "1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about."
Cons: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
Pros: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Cons: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"
Pros: "Boarding for BUsiness class was fine. Seating was cramped."
Cons: "As I said in my rating, seating was cramped. Food was mediocre. Crew was pleasant."
Pros: "Priority boarding with kids"
Cons: "Nothing special just like easyJet ir Rayanair"
Cons: "They were unfreindly and rude."
Pros: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Cons: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Pros: "La entrada"
Cons: "El resto de cosas"
Pros: "Flight was smooth"
Pros: "Smoothness of flight and service"
Cons: "In a french airline, chinese-cuisine meal was more attractive than western. Unbelievable! Entertainment: films were either too old, or too uninteresting"
Pros: "Food was excellent and crew was very nice."
Cons: "Could not check in online before my flight and no zones to board just line up and go apparently."
Pros: "Pretty decent"
Cons: "Not much"
Cons: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"
Pros: "Great crew"
Cons: "Food could be a bit better. White bread is unhealthy."
Pros: "All crew I interacted with was great, friendly, and helpful."
Cons: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."
Pros: "Crew and boarding, not much else to talk about. Late for take off, but made it on time"
Cons: "Late leaving and arriving."
Pros: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Cons: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Pros: "Not much"
Cons: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."
Pros: "Flight arrived safely."
Cons: "Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival."
Pros: "Cabin Crew and food selections were top notch"
Cons: "Seat configuration as a first class ticket was awful. Same configuration as economy class but by leaving the middle seat empty constituted first class. I'm 6'-1" and missed the legroom...."