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Pros: "The crew was amazing"

Pros: "Yes the airline co-operating so nice and staff were helpful. The seat was so comfortable."

Cons: "More variety of movies"

Pros: "The service and food was great. Plains are new."

Pros: "Cabin crew were very helpful and polite."
Cons: "Food lacked flavor."

Cons: "Better food"

Pros: "I volunteered when flight attendant asked if I would help in exit row responsibility."
Cons: "I got SSSS on my boarding pass and was subjected to not one but TWO thorough searches at NRT and DFW!!! It was traumatic for me and when an explosives man came up, I was totally upset!!! Please explain what I did in purchasing the ticket that flagged me for this horrible search!!!"

Pros: "JAL operates with incredible efficiency."

Pros: "The crew always smiles and very accomodating."
Cons: "The main course could have been better or improve. I wasn’t satisfied with the taste."

Pros: "Yes."

Pros: "The crew was absolutely amazing!"
Cons: "I think everything was amazing"

Pros: "Sky Time drink was interesting. Flight was on time."
Cons: "More leg room. Better information on what is included as far as meals / drinks."

Cons: "The food and drinks were sub-par"

Cons: "Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund"

Pros: "Overall is good :)"

Pros: "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."

Cons: "Bad seat near bathroom. Smelled like pee entire trip"

Cons: "What did you dislike? I purchased our tickets back in November selecting which seats we wanted. When we arrived February 16th they stated we were "standby" after a debated discussion they found us some seats at the very back of the plane (not our selected seats). On our flight back they had us, my husband and I seating in separate sections on the plane (again not our selected seats) 6 rows away from each other. I will NOT recommend using Kayak in the future. Leslie Dickey"

Pros: "VERY FRIENDLY"

Pros: "nice flight."

Pros: "I would recommend to everyone JAL"

Pros: "Jenny was the most wonderful flight attendant in Business Class! She checked on me constantly and made sure I had everything I needed."

Pros: "Very friendly and accommodating staff on JAL every trip"

Pros: "Excellent and original Japanese meals"

Pros: "I liked everything with JAL. Seats are comfortable, good food, excellent service."

Pros: "Nicest crew I have ever seen!"

Pros: "The flight attendants were first class."
Cons: "A small snack would have been nice, even a small bag of pretzels. Anything."

Pros: "Japan Airlines gets it right. The boarding was very calm and efficient. The attendants were working the whole flight to make the trip pleasant. Food was good."
Cons: "There could have been a few more diverse choices on the entertainment channels but generally OK. The one complaint I had was that it was hot on most of the flight."

Pros: "Crew was very pleasant"
Cons: "Food was fair, not great."

Pros: "Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional."
Cons: "Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine."

Pros: "Economy seating the best in the business."
Cons: "Old movies"

Pros: "The Japanese crews were excellent on board."
Cons: "I didn't like the way the personnel at the check in counter in Dallas. Hannah didn't seem too helpful. I don't know if she was new but she seemed reluctant to help me when I couldn't find my luggage tags. I told her I wanted a kid's meal for my son but she didn't process the request. He did not get a child meal."

Pros: "I liked the overall service and professionalism."
Cons: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."

Pros: "Nice people, good food"
Cons: "Old-=fashioned business configuration"

Pros: "The hospitality of the crew"

Pros: "The airplane and all crevices"
Cons: "None"

Pros: "Always a pleasure to fly on JAL. Despite a cramped seat in economy, the flight attendants made up for the uncomfortable seat. They are attentive, helpful, and courteous. Time went quickly."
Cons: "Seats are too small for tall travelers."

Pros: "The food and plum wine. The entertainment packet was nice too!"
Cons: "The folks coughing on the plane."

Pros: "Food and drinks"
Cons: "Nothing"

Pros: "Flight was very good. Entertainment and power on new Dreamliner is excellent. Food - better than the hot dog we received as a meal on the LAX-KIX flight. Still just ok overall. Seat comfort is ok but more recline - at least in premium economy."

Pros: "The service was excellent and the staff friendly. Service was fast and staff friendly."
Cons: "Small leg room."

Pros: "JAL is the best airline I've ever flown."
Cons: "Food isn't to my liking but was good."

Pros: "Good food and excellent service On time"
Cons: "There are not much choices for movies News uses Japanese only"

Pros: "I've been always flying with U.S. airlines this past several years just because transits are easier. I forgot about how friendly and nicer JAL crews are. Their food is much much better. They served us with a cup of Haagen-Dazs icecream for dessert while a Fatboy is normally served by other airlines. I was impressed by how spacious the foot area of their economy seat is. Because I felt quite comfortable, I slept five hours straight during the flight which is phenomenal to me. I will definitely fly with JAL again!"

Pros: "One of the most attentive crews I've ever had. Superb service. Angled flat seat was not bad at all."

Pros: "This was the first leg of 3 flights back to the US and it was great!"
Cons: "There was nothing bad about this flight."

Pros: "Professional and kind service. Leg room. In-service TV/movies. Toothbrushes. Food. Everything was outstanding."
Cons: "Absolutely nothing."

Pros: "excellent seat space and excellent in-flight service."

Pros: "great service and help with everything!!"

Pros: "Amazing"

Cons: "Great flight everything smooth - the food is fantastic I flew economy and received excellent food. The employees are very friendly and the plane was a recent model Boeing very smooth."

Pros: "Food is bland, boring. Entertainment contents are limited and old movies"
Cons: "As mentioned above, more new selections of movies. Better taste and quality of food, please."

Pros: "Seat not comfortable crew was amazing"
Cons: "Comfort in seat"

Pros: "The crew was very friendly and attentive. They look after the customers."
Cons: "I can't think of anything that could have been better."

Pros: "All crew are so kind.Great services."

Pros: "Crew members was very polite and food was good"
Cons: "seat is quite small."

Pros: "The Japanese food was fantastic - individual Japanese food selections which I wondered if would be good turned out totally amazing - well done!"

Cons: "Great staff and food for a plane."

Cons: "Salad and fruit came Frozen"

Pros: "The seat was nice"
Cons: "Service was extremely slow, it took almost two hours just to get offered a drink. There wasn't any offering after boarding and I had to ask just to get water. The food was quite bad, normally I would choose the Japanese meal, however, both the Japanese and International options were poor. The staff seemed unorganized and did not follow a set protocol."

Pros: "It was alright."
Cons: "Prepare to wake up with neck pain."

Pros: "The entertainment touch screen didn't work at first, but mentioned it to a crew, it was rebooted right away and worked fine after all. Thank you."

Cons: "very average"

Pros: "Staff were friendly from check in to disembark. Food was quite good. Boarded on time and people were accomodating of one another in the entry and exit process."
Cons: "I was travelling with my twin 11 yr olds one of whom has limited sight. They normally only allow early boarding of young children, but we need extra time as I have 2 children to organise and my daughters sight dictates that i have to assist her. Other passengers were not impressed. I would like the airlines to take the initiative to have all children boarded early as if we board with everyone else, the aisles will be blocked as my children try to get organised."

Cons: "Food was not good, seats not comfy"

Pros: "Great service."

Pros: "crew was professional and very attentive and beer and wine on the flight."
Cons: "wish they had more movies choices from the u.s."

Pros: "Food was good also"

Pros: "Food and service was excellent."
Cons: "Seats in economy were narrower than other airlines."

Pros: "on time"

Pros: "Crew attentiveness; relative comfort (could be better - but I've had worse); variety of movies"
Cons: "I'd like greater variety in food choices"

Pros: "Pleasant stewardesses"
Cons: "Expensive lunches, no entertainment unless you pay"

Pros: "Love everthing."

Pros: "Everything"
Cons: "Nothing"

Pros: "Crew was very friendly. All observed interactions with passengers were pleasant and helpful."

Pros: "5 stars all around 5 stars around"

Pros: "Food"

Pros: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."

Cons: "Very nice services"

Cons: "Nothing, everything was as expected"

Pros: "Seat"
Cons: "Food was a bit salty. Bread was so cold."

Cons: "Plane was hot and a lot of food but it wasn't very good."

Cons: "United did not allocate to code share flight on correct date. I was rufused to be on the board at the ticket counter and ANA code share company ask to call to united 1-800 #. I missed the flight and ended up buying one way ticket from other air line with my own expense."

Pros: "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent."
Cons: "N/A"

Pros: "2 inches more legroom in economy than other airlines on that route."

Pros: "Most all."
Cons: "Old business class configuration. Today, expectations are for lie-flat chairs, especially for longer flights leaving at very early hours."

Pros: "Legs-room was good."
Cons: "Sit have good legs-room, but not a great comfortable sits... Food can be better."

Pros: "On time, comfort, good food, good deal"
Cons: "N/a"

Pros: "Everything but the food menu. But it's okay. I usually order Hindu meal."
Cons: "Nothing except food menu. The standard menu does not change very much. It's always very similar."

Pros: "Cabin crews are efficient and very polite. Film selection is fine."
Cons: "Food is boring. I always find myself hungry after flight, as I couldn't find much to eat so left a lot. Maybe I should bring my own food from next time..."

Pros: "Staff are very attentive and helpful; the entertainment system is top class"
Cons: "On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently."

Pros: "Ok"
Cons: "Not ok"

Pros: "Delightful service, comfortable seats, delicious food... what a treat! It was a pleasure to fly ANA and I look forward to doing so again."

Pros: "Great service, everyone was happy to do their job"

Cons: "Flight attendants didn't speak English; no amenities provided (toothbrush, eye kit, etc.) like Etihad and Qatar provide in economy. There weren't a lot of meal options. There should be double the movies and music offered given that you can go through all of the offerings in one or two legs of a trip. I had four. BBC news didn't work on any leg of the trip and the Japanese news was in Japanese only, no English."

Cons: "Sitting on the back rows , when I was served my food the lady said there was no more options I had to take what was left, meaning if I wanted the pasta I would Not get it because unfortunately I got a sit at the back of the airplane, but I paid the same amount of money for the ticket as the person sitting 20 rows in front of me It is outrageous"

Pros: "A N A Very good, space between chairs is very good, crew very professional and friendly"

Pros: "All"
Cons: "Nil"

Pros: "overall clean and comfortable, service is great"

Pros: "I understand why this airline is ranked very high. The food was very good, the seats have more legroom even in coach and the movie selection was good."
Cons: "The plane was about 1/4 full. Not that that's bad I just thought it should be mentioned."

Pros: "The seat that I picked."
Cons: "Running water in the bathroom"

Pros: "Good service from the crew and food was good"
Cons: "Flight was delayed and there are redundant checks before entering to the gate. No internet service in the flight and was a very long flight (14 hrs)"

Pros: "Business class is the best"

Pros: "The service is really good. The only downside is that you have to be in Doha. But it’s always nice to leave Doha."
Cons: "The push button entertainment system doesn’t work well. You have to keep pressing buttons to make a movie play. And by pressing buttons, I mean, you have to hit the screen and wake up the person whose head is on the other side of the headrest."

Cons: "I truly enjoy this airline! No complaints"

Pros: "Staff was nice and polite and helpful to me. The plane is pretty much on time or little delay. The boarding is early but I guess it helps with getting everyone on board and be on time."
Cons: "There are 2-3 choices per meal for us to choose on the menu but some of the choice already gone by the time they serve us. I feel like menu is useless if we were forced to eat what have left."

Cons: "Qatar airline is one of the best ways to fly!"

Pros: "It was an ok experience, improved by the head of attendants at the end"
Cons: "Service was poor at the beginning, but improved to Qatar service as I complained to the supervisor of the attendants Julia"

Pros: "professional and courteous staff. Food is even better than a Lufthasa flights"

Cons: "DOHA to NY. I board the plane to find out that Qatar SWITCHED SEATS ON ME that I selected months ago without any notice at all! Got stuck in middle seat on the wing! I emailed Qatar you know what they said? "Seat assignments can never guarantee." No voucher or anything offered! Fly something else!!"

Cons: "Great selection of movies and the food was really good as well."

Cons: "Delay at landing"

Pros: "The crew was very polite. Being able to track flight path. Assortment of videos. Plain was very clean. Blankets, pillow, headphones, and all beverages free of charge."
Cons: "The food was not good. Not very much leg room. Did not like the 15 lbs. carry on weight limit."

Cons: "As above"

Cons: "Boarding"

Pros: "The planes were nice and the crew was nice."
Cons: "Every single flight we were on was delayed, with no explanation. The food was good on the plane, but almost every meal option I wanted was out by the time the crew got to my seat."

Pros: "Qatar airlines had the nicest planes I have ever been on, not to mention the most beautiful and clean airport."

Cons: "Screaming children; not the airliners fault"

Pros: "the attendants were always on top of things. One of best overall flights ever."

Pros: "I havn't flown a lot of international flights, but Qatar Airways is now my favorite"

Pros: "The Qatar Airways price."

Pros: "I would definitely travel again with quatar. Amazing trip long hours but they sure take care of the passenger. Love how they took care of my child"

Cons: "The entertainment did not include any music (classical or otherwise)."

Pros: "I like the extra space between the seats that most of their airplanes had; the exception was, I think, the 767. The crew went above and beyond to take care of your needs and always had a smile on their faces."
Cons: "The check-in process, leaving Bangkok and leaving Doha, was horrible. Why do I have to wait until 3 hours before my flight departs to check-in and get my boarding pass? This made for long lines and took about 2.5 hours to get a boarding pass in Bangkok"

Pros: "on my flight from bkk to Doha all the flight attendants were very helpful. One in particular with the name Mary Jane, was very helpful and she stood out among the rest. Thank you for your kindness and help when I couldn't eat some of the foods on board. Whom can I write an email to so that I can be sure that she gets noticed for her work? Thank you"

Pros: "Our meals were luke warm at best while the bread was still semi frozen. Food quality has always been low on Qatar flights but this time was the absolute worst. I fly with Qatar for work everything 4 months and that's solely due to convenience."

Pros: "I liked the crew"
Cons: "My first flight to DOHA was cancelled"

Pros: "view above"
Cons: "A gent was VERY tall. I couldn't put my seat back at all. The kicking was so bad I changed my seat."

Pros: "Everything was good."
Cons: "More movies, no wifi, better food"

Pros: "Economy treated like first class!"

Pros: "Nice people"
Cons: "6-hour delays coming and going. Sounds like a an issue."

Pros: "The price for the flight was very excellent. The entertainment was very good with the movie selections."
Cons: "In Bangkok, I've already checked in on line and all I have to do was drop off my bag and get a boarding pass. There was one to two person doing the checked in and it took about 40 minutes to get done, unacceptable. The lines for non on line check in went faster then the on-line and they have four times more people that was in the on-line checked in. In flight, the seat felt liked you're sitting on a rock after a couple of hours. I'm an aircraft mechanic who used to be a flyer with 7,000 flying hours."

Cons: "I was hoping to replace worldmate with you application. you got it wrong. I travelled from Doha to Guanzhou, Bangkok and back to Doha. I don't even know where Sohag is!!!!! Qatar airways did a perfect job as usual."

Pros: "Great personnels!!"
Cons: "Overall nothing but great Service!!"

Pros: "Everything"

Pros: "Respect the scheduel and well organize."

Pros: "The flight crew was polite. The plane was clean and comfortable. The food was well timed and delicious. They explained everything in full, and were extremely apologetic when there was one short delay. All of my planes were for the most part well timed (we had one short delay)"

Pros: "The crew was great, trully world class service"

Pros: "Service"

Cons: "I've never had this huge an issue on check in. Set us back over 45 minutes, and we could not get the VAT refund. I will not be paying more to fly on Qatar again based on our incoming and outgoing issues. I wouldn't rate it any higher than other cheaper options."

Pros: "The flight attendants were very nice and friendly. Qatar airlines also provided tons of food. Lastly the tv/games was a good source of entertainment."
Cons: "This flight was an older carrier and although it had a USB outlet to charge your devices it didn't work."

Cons: "Not allowing water on the flight made it extremely long and unbearable."

Pros: "Crew was great"

Pros: "Great flights. lots of room in economy."

Pros: "I don't like at all"
Cons: "Costumer service in Thailand was very bad and pool. Staff is so rude and looks down people."

Pros: "I was given great service by a Nadine in Detroit with JetBlue. She was very calm and helpful with me getting a baggage claim."
Cons: "My bag wasn't transferred to the next plane in Boston so I couldn't get my bags when I got off the plane. I wish someone would have told me because j waited in Detroit for about 1 hour for my bags without any mention of bags that didn't transfer."

Cons: "Seat is not comfortable at all."

Pros: "I like the space, equipment that work Space in comparison with other airlines but could be even better once human rights become more important than cashing in ( that is a comment meant for all airlines"
Cons: "The wifi was useless"

Pros: "I just flew from Bangkok to Miami, with a connection in Doha. The roundtrip ticket was about the weirdest one listed (less than $1000USD). For the price, it was a really good flight. The flight attendants were really nice. The seats were comfortable, food was more than decent, and there was a good entertainment system."
Cons: "Earlier in the year I flew a similar flight for a similar price on Emirates. Emirates I liked more for one reason in particular. Emirates had one attendant whose job was solely to clean the bathroom. I don't know about you, but I love the idea of a constantly cleaned bathroom on such a long flight. Qatar didn't have this."

Pros: "Lay flat beds and vegetarian food"

Pros: "Entertainment is epic. Speed to get luggage and depart airport was excellent."
Cons: "Boarding crew had difficulty pronouncing "B" and "D", this caused some confusion. If they had said "B for Bravo", and "D for David", it would have helped them a lot."

Cons: "Stuff not helpful, rude and not helping at all despite us being with a baby"

Cons: "Everything was awesome."

Pros: "Emirates Airlines are the best Airlines in the world and I always travel with them all over the world"

Pros: "On thiime.Good Meal. Professional flight crew."

Pros: "Early landing great service loads of legroom as am 6ft 5"
Cons: "N\a"

Pros: "The flight was very comfortable"
Cons: "Operating remote control wasn’t working well ! It was frustrating !!"

Cons: "45 minute wait for luggage on conveyor belt"

Pros: "everything"

Cons: "The flight was delayed for an already tight connection in Dubai. We paid for extra leg room only to be seated by the toilets to watch people throwing up most of the flight. Those same people did not get on the connecting flight and so Emirates managed to take our bags off as well, so we end up in London for a months stay with no luggage. Promises that it will arrive before midnight not kept and currently still waiting for bags to arrive."

Pros: "Comfortable seat, good service and food, and a very comprehensive on board entertainment selection."
Cons: "A lot of background noise when using the supplied headphones"

Pros: "The service"
Cons: "Nothing wrong"

Pros: "Space"
Cons: "Breakfast could have been a bit better"

Pros: "The flight was quiet."
Cons: "Service is extremely slow."

Pros: "Attention to detail Great Entertainment Excellent food Pilot updates on timing"
Cons: "Movie channels and music could be easier to use"

Pros: "The relaxed environment and the crew are amazing"
Cons: "There is always some passengers that drink a bit more than they should but.... there is nothing we can do with it"

Pros: "Excellent new plane good food friendly staff excellent entertainment"
Cons: "Staff not bring drinks regularly enough"

Pros: "Verry efficient and helpful even with oversize canvas painting,, didn't expect luggage to be transferred so quickly but the made it!"
Cons: "Delay and worry I would miss connection"

Pros: "Arguably the best service I've ever had on a flight"
Cons: "Had to stop movie 20min prior to landing as I was in emergency exit row"

Cons: "Food Poisoning"

Cons: "Cramped seating ; touch screen misaligned makes it near impossible to select entertainment;"

Pros: "The seats are relatively good on the newer A380s. The film selection was good."
Cons: "The meal was poor."

Pros: "Best airline so far for economy long haul flight, was emerites flight"
Cons: "No Arabs on board but everything in Arabic, no real issues. Would have been hard for my Thai girl to navigate on her own"

Pros: "Crew were friendly"
Cons: "Why are Emirates business Class seats on 777 so weirdly configured - you have to be a stick insect to squeeze out of bulkhead row 8 window seats because of hideous mock walnut trunk slung between the seats to house aisle TV screen."

Pros: "The in flight entertainment is as good as ever."
Cons: "The food was wore, the staff seemed less happy and the flight was overcrowded. Not a bad experience, really, but slightly worse than the same flight the previous year. Getting to be the world's best airline may be less challenging than remaining such."

Pros: "Great selection of entertainment"
Cons: "Some of the flight attendants skipped over my row while offering beverages. One person was asleep but i was awake and thirsty. I had to wait until an attendant was unoccupied to get some water"

Pros: "I like the flight route"
Cons: "This is my fourth time booking Emirates for my route through kayak. The route is longer but I choose it for on-board Internet for work emails. Generally, they have on-board WiFi Internet, however for my return route of 21 hours both flights had no wifi which was disappointing. This is unprofessional because if you are planning on having WiFi to respond to work emails and it is not available once you are already in the air there is nothing you could do but get stuck. Never does this happen with Lufthansa, Turkish, Etihad. Disappointing."

Pros: "Service is phenomenal, comfort of the seats and in flight entertainment was fab."
Cons: "Food was mediocre, but then again haven't ever had a wonderful meal on an aeroplane before!"

Pros: "Flew Emirates coach Washington to Dubai to Johannesburg and Bangkok to Dubai to Washington in July 2017. New A380-800 planes were superb. Entertainment system is second to none. Staff is efficient and polite. Except for the "required crying babies" on each leg the plane is very quiet and peaceful. The check-in, however is a zoo. But better to put your best employees on the flights rather than on the ground."

Pros: "Seating and hospitality"

Pros: "crew food"
Cons: "i asked for a plus blanket, they did not provide me since the plane was full, though so many people were not using it and i felt cold; none help was provided"

Pros: "On our onward flight from Orlando to Dubai, the crew made sure the flight was always clean (specially the toilets - they really cleaned them up every 30 mins) Not so much on the same flight returning from Dubai to Orlando - toilets get wet and messy after about 5 hours and were never cleaned after."
Cons: "Overall, food and service were ok. I really didn't think Emirates did anything different in Econony class compared to other airlines (Air India)"

Pros: "I like the meals"
Cons: "It is hard to request a window seat"

Pros: "Everything..."

Cons: "Do not like Dubai airport security setup and the distance one has to walk between arrival and departure gates is a joke especially when your over 70!"

Pros: "Food selection Wine not as good as usual"
Cons: "Boarding was chaotic. Why usher First Class into an area make ten stand up for ten minutes before boarding?"

Pros: "I love that I got a cute little bag filled with things like socks, eyemask, and ear plugs. Its just the little extra things that made it better"

Pros: "A380 Emirates get better every time"

Pros: "New roomy plane! Great customer service! Kind, friendly, attentive staff. Great airline!"

Pros: "Excellent all the way."

Pros: "Entertainment screens good - good range of music and also internet accessible"
Cons: "Food not very appetising. I did not eat much of it."

Pros: "Service, comfort, food, wine, all outstanding."

Pros: "Staff, Service, plane, food. Everything"
Cons: "I can't say a word against them."

Cons: "We fid not enjoy the close proximity of several screaming children who insisted in screaming at all hoyrs, making sleep impossible. What was concerning was the reluctance of the staff to intervene. Most disappointing as we did not have any sleep at all overnight."

Pros: "As always crew was great."
Cons: "Disembarking took to long waiting on business class to clear their area. Bottom seat cushions are to hard and flat had to put my cushion down to sit on."

Cons: "Another meal option was not available when it was my turn."

Pros: "SERVICE!!!! EXCELLENT!!"

Pros: "Entertainment was good, staff friendly and accomodating,"
Cons: "Food was just ok, breakfast lacking, only given croissant and yoghurt, the angled lie flat beds are not as good as the 180 degree lie flats, would be nice to have complete lie flats."

Pros: "Boarding"
Cons: "Food"

Pros: "Great food, great movies. Great pilot and crew"
Cons: "Lots of children running in isle. But they did give them tools to help occupy them. Maybe a children play area."

Pros: "The bording was quick and easy. There was enough legroom."
Cons: "There were 5 non stop screaming toddlers which made the oversea trip unbearable; and I don't think it's airline's fault. If there was a designated section for families with children, then hopefully the rest of passengers won't become hostages of the noise and craziness. As of food: there was menu with 2 choices; however there was one 1 choice available for lunch and dinner during this trip."

Pros: "Chek-in"
Cons: "The food"

Pros: "The crew was amazing ."

Cons: "Entertainment needs to improve. there is poor movie selection and the screens are outdated. Touchscreens don’t work very well, movie selection is old. This is a 10+ hour flight please improve entertainment."

Cons: "Missed the connecting flight in Moscow because the airline does not allow enough connection time. There were 2 people at the transfer desk to accommodate this situation for at least 4 other flights. They made me check my bag for being overweight by .1 kilogram. I dont know if I will ever see it again and i have 2 more weeks of vacation."

Pros: "Super friendly staff, clean plane. Great selection of entertainment."
Cons: "The line to register at the airport was 2 hours long"

Cons: "There’s not enough room for boarding all of the passengers. No sitting only couple seats. All people boarding that flight in Moscow were standing crowded in corridor!"

Pros: "The meals were wonderful."
Cons: "The touch screens were difficult to work with."

Pros: "Punctuality and organized boarding"
Cons: "Worse than average food, no alcoholic drinks. Entertainment system did not work well. Some content only in Russian."

Pros: "The most important part of a flight is arriving and returning safely, so in this regard, Aeroflot made the grade. The airplanes appeared new and on one of four flights, there seemed to be a decent amount of legroom in coach."
Cons: "The crew...upon boarding, they literally say things like "come on, come on, hurry up" when you are moving as fast they allow you to move. It was just rude. In Moscow, the boarding staff were even more pushy and rude. The flight attendants are relatively polite, but definitely not friendly. The bathrooms smelled of urine upon boarding the flight. The movie system (while it was better than nothing) worked very poorly, froze up, would not take the button presses and aside from a couple of the movies, the majority were from the 1980's, 90's and early 2000's. Lastly, and the worst, the food was over cooked and tasteless. We were served a total of 6 meals on all of our flights. I had requested gluten free meals. I was served the EXACT SAME FOOD at every single meal! Worse yet, that meal consisted a 2"x 2" piece of chicken (which was palatable), tasteless yellow rice and a teaspoon glob of deathly overcooked spinach. A salad with just olive oil for the dressing. No vinegar, nothing. And a dry rice cake. Seriously, it was the worst airplane food I have ever endured. I would avoid Aeroflot if at all possible."

Pros: "Very good crew on board ."
Cons: "In Moscow airport crew doesn’t control priority while boarding . l wish more fresh fruit in food , but this is individual.."

Pros: "This was my return flight and apart from the first one, on this the food was great. There were a lot of new movies and tv shows on the entertainment system. Staff was nice and friendly. Boarding was quick and there were no delays."
Cons: "Seats are good, but a little tight for a 9-hour flight."

Pros: "Good seats,fast takeoff/land, good movies"
Cons: "Got out of date butter"

Pros: "great flight, friendly service, good food. best part is non-stop between moscow and miami."

Pros: "Comfortable plane Airbus 230. Very good service. Attentive attendants. Pilots were great."

Pros: "The planes were alright, nice crew and okay food."
Cons: "No real negatives."

Pros: "Bad, bad, bad Iwill never fly with this company againg"
Cons: "Crew, food, alll bad"

Pros: "Good food"
Cons: "The entertainment system didn't work at all. Many of the seats were without entertainment system. The crew was not nice at all"

Pros: "Great and frequent meals, pleasant staff. The airplane is in a good condition. I really like how they give you a small paper menu before serving food which shows you what the food is going to be served and the choices you're gonna have."
Cons: "Awful tablets which are supposed to show movies and other stuff. The touch screen is awful, but there is a mechanical control without which it would be impossible to use. The feedback of this mechanical control is so slow that it makes you feel like being punished for something. I don't know why it's so hard to make a responsive tablet but it's a problem on many-many airplanes. These tablets are so bad that sometimes I think it would be better without one at all."

Pros: "Better than the average US Airlines that I have traveled on. They crew were great and very efficient! Pleasantly suprised and will use them again. Suprised about having two hot meals of lunch and dinner about 5 hours apart from each other. Good above average"
Cons: "Crew! Entertainment! Dozens of movies to choose from"

Cons: "There is no alcohol served on board."

Cons: "The wait at the gate was very disorganized, the information didn't show up until after our boarding time. The entrainment system didn't work so we didn't have anything to watch for a 10 hour flight. Also, baggage took the longest ever to show up. I would never fly Aeroflot ever again."

Pros: "Food, ice cream and sleepers."
Cons: "TFT screen is unresponsive."

Cons: "The food. Passport control is crouded and takes long time"

Pros: "Service is good, no mistake, everything we expect for this kind of trip."
Cons: "Annoucements in english are almost not understandable"

Cons: "I ordered vegetarian meal for all flights and yet on the long flight from BKK to TLV they didn't have it for me and my son. Had to eat bread for the entire 9 hours flight. :-("

Pros: "And if someone tell you that's cold in the plan offer him blanket and don't turn off the ac. I was sweating through the whole flight!!"

Pros: "The plane was comfortable, food ok, service good"
Cons: "Still water finiShed few hours before landing"

Cons: "The cabin crew was definitely understaffed: flight attendants serving Premium Economy were also serving the Economy class, we had to wait for a very long time for the trays to be removed. There was apparently some problem with the lavatory in the Premium Economy class. Midway to Moscow, it was locked without an explanation and flight attendants were directing Premium Economy passengers to the Economy class lavatories."

Cons: "The behavior of one Stewardess was horrible. But it happen on the way from Moscow to Bangkok. It was a chief Stewardess by the name Olga."

Pros: "The work of the crew and stewards"
Cons: "Delay in all points in fly Riga-Moscow-Bangkok. Disgusting transit at the Sheremetyevo airport in Moscow. Absence of weak alcoholic drinks on board during long and turbulent flight"

Pros: "Had computers and nice movies during the flight"
Cons: "overall my experience with this company as bad! the crew was not nice at all and were angry, without knowing any proper English (the flight attendant asked me in Russian what i want to eat so i answered her English please and she rolled her eyes and threw the meal she hold to my tray. Once we landed Moscow for our connecting flight we had 3 hours at the airport, on my boarding ticket the gate was 26, i came for the boarding to gate 26 but no one was there!!!! so i startes to asked people around where is the gate and since they dond know any English they are lying!!! some told me gate 33 some told me 28 and some told me a different terminal! this airport is huge! the the people that work there are not nice, very rood and angry and English it's not a language they will understand. Therfore, i missed my flight, running around trying to search my gate they changed on the last minute, in the end someone told me it was on gate 22! but they slready took off. SO i went to the operation office to get a new ticket- I met the most repulsive man which should provide a good customer service. He told me that was my mistake for not taking care to check why no one was at the gate/// WHAT?! Just mentioned it wasnt just me missing the flight, they were another 5 people with me and another 5 from other flights! the next flight was 13 hours later. he said maybe he can get free ticket for me, but he's not sure. I laughed and said not only I'm not supposed to pay for the flight, you should compensate me! So he took the ticket he gave me, smiling, and said "if you don't want it, it's OK' don't take it, bye bye" I WAS FURIOUS!!! I took the damn ticket, waited 13 hours to my next flight (which BTW the gate was also changed) and came home. I was alone traveller, came from Thailand after 10 hours flight, and went all this nightmare ALONE (i'm a women)! WILL NEVER FLY WITH AEROFLOT, will never do a connecting fight in Moscow and most probably will never visit this country full with cold and angry people!!!! FYI- will post this in every flight web!"

Cons: "I had the exact same special meal on both flights. The check-in procedure in the Aeroflot site is not user-friendly."

Pros: "Everything was fine, as usual, uneventful. No luxury or anything of the extra nature, you just get exactly what you paid for:)"

Pros: "USB ports available, frequently serves food & beverages, comfortable economy class seats, pleasant flight attendants, large selection of movies/music. My favorite airline."
Cons: "No negatives."

Pros: "the food was decent and I had two seats for myself since the flight wasn't full"
Cons: "the screens were very unresponsive to start with on the first leg of the journey about 2 hours. after we took off again we could never use them. couldn't even check flight time and location."

Pros: "Cool movies library. Though sound quality terrible."
Cons: "At landing we were flying in circles for an hour or so, due to the weather . so finally i missed my transit. Had to wait 5 hours."

Pros: "Friendly crews."
Cons: "The entertainment was not working well. could not watch movies. Food is not the best. Seats are comfortable, but could be spacious."

Cons: "The drinks are not served with the meals but separately, 20 minutes later (??)... Alfonso"

Cons: "Close seat and poor breakfast (small choice without options)"

Pros: "Great"
Cons: "One hourand half late for my luaggae to arrive to amestherdam"

Pros: "They have a very nice crew... And the 320 aircraft is quite comfortable for my legs and knees were free"
Cons: "The crew in airport, in check in.. Was not enough.. So there was a long line to wait"

Pros: "Food"

Pros: "Keep the good price and service"

Pros: "don't wake me up!!!!!!"

Pros: "The service"
Cons: "The fact that the crew didn't know English and the seats were close together"

Pros: "Was able to switch to a more comfortable seat as the plane wasn't full. Nice crew and comfortable flight for a good value price."
Cons: "Food could be better"

Pros: "Completely on time. Super smooth landing."
Cons: "Food could have been much improved."

Pros: "Plane was comfortable and clean. Food was good and passed out often.They did a really great job of attending to the children with goody bags. The movie selections were amazing."
Cons: "The crew were excellent at their jobs of attending to passenger needs but never smiled the entire trip. A few other passengers also noticed the same thing. I would still fly them again in a heart beat."