Daily cleaning, installation of cabin HEPA filters on flights from Thessaloniki to District of Columbia
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 26h 03m
The cheapest ticket to District of Columbia from Thessaloniki found in the last 72 hours was $389 one-way, and $663 round-trip. The most popular route is from Thessaloniki to Washington, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $389.
Most visitors from Thessaloniki will not be allowed to enter District of Columbia. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
Please find list of entry suspension for certain countries based on the last proclamation.
Read more about travel restrictions for District of Columbia
Visitors from Thessaloniki are not required to quarantine after entering District of Columbia.
Visitors from Thessaloniki must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to District of Columbia.
Passenger Disclosure and Attestation
New York State Traveler Health Form
Los Angeles Traveler Form
Masks: Recommended in public spaces and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Scores according to KAYAK customer reviews
Cons: "This plane was too full for social distancing. I was really skeptical about this flight as it relates to the COVID pandemic."
Pros: "The crew was good, and the airline tried to make our wait in the airport as comfortable as possible."
Cons: "The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane."
Cons: "I requested a seat with extra legroom due to a medical condition over a month before the flight. I was not granted my request and was in pain for most of the flight."
Pros: "Delta service is amazing"
Cons: "The flight was delayed over two hours"
Pros: "The flight crew was great. Very friendly and efficient and there were free snacks with the comfort + seating with Delta. It’s airplane seating so it is what it is but I was not uncomfortable."
Cons: "I’m not sure everything was really great."
Pros: "Information communicated about delays."
Cons: "- more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema"
Cons: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Pros: "Crew, as always, excellent. The people of delta are what keep you coming back."
Cons: "Flight was delayed (for no reason) for more than two hours, with no speak whatsoever about it"
Pros: "Good crew. Ample legroom."
Cons: "Plane was delayed by more than an hour."
Pros: "Very good"
Cons: "Seat assignments should have be provided at check in."
Pros: "The crew was amazing. Especially the pilot and copilot"
Cons: "Boarding process."
Pros: "The crew was dealing with NOVA/DC residents"
Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Pros: "Lots of in flightentertainment options"
Pros: "The flight was great from beginning to end. I have no complaints."
Pros: "Everything was great except for the man that smoked in the restroom on the flight to Atlanta."
Cons: "A man smoked in the restroom on the flight to Atlanta, and I didn’t see ANY kind of repercussions for his endangering all of our lives. I would’ve very much liked to see him detained for the remainder of the flight."
Pros: "Good crew."
Cons: "Very tight spaces. No tv."
Cons: "Even vegetarian Hindu food was ordered over the phone. We're presented non veg food. When asked about the non veg food we were told that we dint order. Lie right away. Alitalia members showed worst and discrimination based behavior. Very rude. Won't travel on Alitalia in future"
Pros: "The service is very good from the beginning. The flight attendant is very caring thanks so much."
Cons: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
Pros: "Another safe flight. Crew was very attentive."
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Cons: "Plane delayed 4 times for a total of 4 hours"
Pros: "The flight for getting us therw"
Cons: "No food and no entertainment"
Pros: "I had never traveled with Delta until my trip to Mexico. I was most impressed with the great service I received on my way to Mexico: from Atlanta to Guadalajara, Guadalajara to CDMX, and, at the end of my stay, from CDMX to Atlanta. I cannot say the same about the experience within Continental USA."
Cons: "I perceived a negative difference in all aspects during my flight going to Mexico, from Philadelphia to Atlanta, and coming back, from Atlanta to Philadelphia."
Pros: "Liked that they were pretty stern about boarding by zone Comfy seats Nice staff Good snacks Great movie selection Never realized games were programmed in that head rest. Loved that. Just having the entertainment set on the head rest for every seat makes me prefer this airline over another."
Cons: "Was seated in the last row, 33, and it smelled like urine. Landed on time at 11:09am but didn't get to the jetway til 11:50"
Pros: "Newer plane, even though it was a short flight there was a choice of movies and tv shows. Crew was very nice."
Cons: "I was the very first person in line for Zone 3, and they automatically told me I had to gate check my bag, which would mean adding at least 20 minutes when I landed. I took it on the plane anyway; and there was PLENTY of space in the overhead compartments. This feels like I’m being treated as a second class citizen because I was unwilling to be nickel and dimed for seat or boarding upgrades. It’s infuriating"
Pros: "Easy work trip and with the storms coming in I was able to get out early without fees"
Cons: "Snow storms. Not a fan."
Pros: "Not much"
Cons: "No leg space whatsoever. I'm 6'8 and am being told to keep my legs in while it is near impossible or I'm eating my legs. I became so uncomfortable I became nauseous. Anyone above 6'4 is having a rough flight."
Pros: "I enjoy being a Gold SkyMiles member, which gives me the perk of being in priority boarding. I also enjoy seating in Delta comfort, especially on long flights such as the one to LA. Delta has greatly improved on keeping their passengers entertained by having the latest movies to watch, as well as, satellite television. Additionally, the mobile app is excellent since it allows you to check in and track your luggage."
Cons: "Delta needs to improve their food and snack choices. The snack choices (cookies, chips, fruit, pretzels) wasn't horrible but could be better. As far as food to purchase, Delta's menu is extremely limited and not worth the price of purchasing."
Pros: "Left early and arrived early."
Cons: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."
Pros: "The crew was friendly, relaxed, made everything seem like a breeze"
Pros: "Amazing service!"
Pros: "I could be wrong, but the seats were very comfortable (for a plane) and I felt my knees weren't as close to the seat in front of me than other airlines. So that's a plus."
Pros: "On time great baggage retrieval"
Pros: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Cons: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
Pros: "I got to destination. Baggage claim was quick."
Cons: "Flight was delayed due to waiting for a tardy flight attendant. Landing felt a little hard. No announcement about baggage carousel prior to disembarking."
Pros: "flight attendants were great."
Cons: "not enough leg room and space. The business class should be at the minimum for economy."
Pros: "on board service was nice and promptly"
Cons: "Delta continúes to use an older 757 in this 6-hour flight with cramped seats and seating arrangement in business class. I have taken this flight several times in the last 2 years and written about this issue but now doubt anybody cares about these comments. To make things worse, my seat would not recline!"
Cons: "Weather delay"
Pros: "Staff was amazing! Very friendly and accommodating. We were traveling with a two-year-old and they moved us to first class to give extra room for the car seat."
Cons: "Lots of turbulents. The plane was smaller so they asked me to check in my carry-on as we were boarding. No issues getting my luggage back."
Pros: "The crew was polite and friendly"
Cons: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
Pros: "Good seats."
Pros: "Free drinks in Comfort+"
Cons: "See above description"
Pros: "Was put in German Airport jail"
Cons: "See above. United sold me a ticket they knew would get me sent back after being detained"
Pros: "Great staff and smooth on time flight"
Cons: "Small plane"
Pros: "Flight attendant served snacks and drinks in less than hour’s flight. Well done!"
Pros: "The crew was nice and efficient. There was no meal service because they had catering problems, but they tried to accommodate small children with candy cars and chips."
Cons: "There was no meal service because of catering problems. Though it was done for our safety (the crew mentioned some problems in prior flights), not having a back-up plan of sorts would be good for an airline of Lufthansa's stature."
Pros: "Food was good and crew were helpful."
Cons: "Seat could have been comfier!"
Pros: "See my earlier remarks"
Cons: "Refused to change my flt date after I realized I made a one day mistake inadvertently. I called within 10 minutes afterwards. This was 6 months before the actual flt date. Customer service was snarky, unapologetic, and almost happy that I could not change the date or get any kind of refund."
Pros: "Good crew unlike previous experience a few months ago"
Pros: "Boarding pricess"
Cons: "Plane was very cold. We had the last row of seats which meant the flight attendants were making a tremendous amount of noise behind us for the majority of the flight. Crew was not friendly at all. They were more interested in the other crew members than the guests."
Pros: "Comfy, good food and crew"
Cons: "Very disorganized boarding"
Cons: "I missed somehow the distribution of headsets, and I never got one (after asking for one). (Un-)fortunaltely there was no movie I really wanted to watch, or classical music for my taste (recitals, chamber music). Anyway, this is not a major problem, just a tiny glitch. The random boarding went surprisingly well, although I'd prefer the more structured version. Until there is bread, butter and cheese, I am fine with the bland food."
Pros: "The food was good, along with the service."
Cons: "Medical emergency in the row in front of me and all of the crew blocked my television screen so I could not watch my movie. I was sitting in first class."
Cons: "Quite satisfiedoverall"
Pros: "we liked the crew,"
Cons: "the rows were very close to each other, and space was tight between the restrooms, not much room for moving around and having some exercise"
Cons: "Our flight from Tel Aviv on Lufthansa was 20 minutes late. We only had 40 minutes for our connection in Frankfort but made it to the gate 5 minutes early. The gate was closed 10 minutes early and they would not let us on. There were 17 of us, 10 of which were children. They would not let us on BUT we’re able to spend 30 extra minutes at the gate, not on the tarmac, to remove all of our luggge off the plane. It would of taken them less than 10 minutes to let us in the flight. I don’t even know what to say about the complete lack of any competence."
Cons: "Because my first flight took off late, my luggage didn't make it on this flight. It was not waiting for me at customs and I didn't get it until several days later."
Pros: "They fed us eventually. We landed safely. Crew wasn't rude."
Cons: "I am only 158cm tall (5 feet 2 inches) and I had no leg room! My knees hit the seat in front of me. The seats were also so narrow that you could not change position at all, so it was very uncomfortable for a 8.5 hour flight. And I weigh less than 45 kg (100lbs). I can't imagine how anyone bigger than me felt. My seat was toward the back of the plane, and it took the crew over an hour to reach us once they started the drink and food carts. One time my row got entirely skipped for the drink cart, even though we were awake. This was a problem because they didn't come by for another 5.5 hours with more water/drinks, and they did not give us water bottles for that time period like Delta does. The food wasn't tasty, but it was eatable. The movie options were great, but that was all I could do on the screen because half of mine did not respond to touch, which meant no games and I could only select movies on the left half of my screen. Weird."
Pros: "Decent selection of movies."
Cons: "cause it was a sauna. Temperature of the airplane was waaay to hot. Individual seats didn't have control of any vents. I had to get up and walk to bathroom area just to cool off."
Cons: "My bag is missing am so worry about that To IAD LH 0418/25 VIA FRA LH 0693/25 VIA 0220 216418 LH 216418"
Pros: "Flight was comfortable. Seats were spacious and leg room was really good. Crew were friendly and efficient. Entertainment was varied and extensive."
Cons: "Food was awful. Muslim meals were gross. Need to find a new vendor in Germany. Breakfast was very poor. We were starving when we got to Washington. No snacks were provided. I would prefer a seafood or vegetarian option. Bathroom were filthy. For such a long flight there has to be a backup for dirty bathrooms"
Pros: "I love the comfort and the space in the airplane"
Pros: "Attendants were pleasant"
Cons: "We were delayed on the tarmac for an hour and a half"
Cons: "I selected my seats online before the flight. It seems my seat assignments were changed (many other customers complained of the same issue). I have siliver status on United and was told that there was no way to be considered for upgrade to different seat. I was told that the list was already full of higher priority customers. Yet at the same time the same employee announced those seats were available for purchase at $200 Euro for others. It seemed in both cases Lufthansa shuffled around passengers out of their selected seats for unknow reasons and also werent honoring frequent flier status programs for changing seats. Furthermore, the in seat entertainment did not work and it took quite a bit of effort including trying to move seats to get the flight attendants to reset the system (they said it would affect other customers who didnt have problems with their entertainment system). 8+hour flight is long flight to not have the system working. eventually the fixed it a couple of hours into the flight."
Pros: "The overall experience was great."
Pros: "Lufthansa kept to the time schedule"
Cons: "At Frankfurt, the boarding gate was changed two times."
Pros: "staff at airport were friendly, helpful"
Cons: "telephone reps NOT helpful and do not know the airplane seat maps"
Pros: "The person sitting next to me was congenial. We had a lot in common and enjoyed good conversation between movies. I also got to see two movies I misse in the theater. The trip passed quickly and enjoyably."
Cons: "There is not enough leg room on any flights for taller passengers. On long flights, more than four hours, there should be enough space for short walks around the plane."
Cons: "Delays in Nice led to a narrow window for connection. More than ten people were left behind - doors practically closed in our faces - and Lufthansa was wholly unhelpful in rescheduling flights. Lines to speak with agents were absurd and then attendants had to take breaks instead of resolve issues. There were no solutions offered, only poor communication and an unwillingness to accommodate a significant number of customers who were inconvenienced. Finally, a "random inspection" led to a handful of passengers being surveyed by the German local police. Interestingly, a number of us were Hispanic Americans. The whole experience was extremely negative."
Pros: "I always praised Lufthansa food, but this time we got chicken pasta, which was weird. Please bring back your normal option: chicken + puree."
Pros: "Despite not being able to recline my seat, I at least had room for my legs, unlike the last flight."
Cons: "My seat was unable to recline. Boarding was a bit chaotic, and the constant shuttling around Frankfurt airport is just ridiculous. (Not that the airline can do anything about it)."
Pros: "Very friendly crew! Very comfortable seats. Bailey's offered free! I had never been on an Airbus 340 before--stairs down to the bathroom was interesting."
Cons: "Food--but probably no worse than other airlines."
Cons: "I don't expect good food, but found both served meals to be inedible. Confusing security situation at airport - multiple passport controls and at the final point there was only one check in line for all departing US flights. Since most of these flights left within an hour of each other it was bad news. Once again another chance to stand in line for way too long."
Pros: "Lufthan changed aircraft and totally screwed by seat assignment, very bad."
Pros: "Everyone is very very nice!"
Cons: "The quality of food was pitiful, not to say gross, in the economy class. I'm comparing Lufthansa to other European airlines and to what Lufthansa used to be. Alcohol was of the most basic quality. Yes, I know, it was economy class, but it's gone down. Entertainment was hardly better. No new movies and the variety of what was available was poor. Lastly, the choice of seats in the tail (of 747-8) was poor judgment on my part. We were being wagged like fleas on the dog's tail. The only good part was that due to the narrowing of the plane we had two seats and no neighbor to jump over, plus extra room between the window seat and the window. The end of highlights. Can't help but compare every airline to Turkish airlines, where even in the economy class they make you feel like royalty. These people know how to do hospitality and make you want to come to their country."
Pros: "We liked everything about the flights: the crew was friendly and helpful, the food service for economy class was excellent, and the flight left and arrived on time."
Cons: "...being bumped from row 26 to row 47; but we still retained seats H and K."
Pros: "Seats were really good despite the fact that it is economy class. Food was very good، and entertainment was a blast، watched 4 movies during the flight. The crew members were really polite and helpful. Lufthansa will be a choice for me for any further travels."
Cons: "My trip from Washington to Amsterdam wasn't pleasant at all، because it was operated by United Airlines، which I do not recommend or even try again."
Pros: "Crews on all flights were very good."
Cons: "This is an overall review of all flights we took this time. Food served in Economy on the international flight FROM US was terrible, and just a little better on all other flights that we took this time. But i noticed that food served on international destinations FROM US on any airline is terrible in general. Space between the seats is limited, very uncomfortable even for a petite woman. Child meals are too sweet, my kids ended up eating my salads, and part of my meal, because they didn't like their food. On the flight from US, kid's meal had 3 chocolate bars on top of other sweet things, which is too much. Give kids fruit bowl instead. I will not order child meal again."
Pros: "everything except the fact that no explanation was given why the plane was delayed by an hour and a half"
Cons: "Food was not very good for a few euros mote per passenger food could improve a lot"
Cons: "Without having any real complains I felt the crew could of been more attentive and welcoming."
Pros: "Why am I getting this email. I am not this person taking this trip..I'm frustrated with this ...I talked to the the airline already numerous times and still I am getting emails from Lufthansa and kayak."
Cons: "crowded plane unfrindly staff no choice of meals long wait on board"
Pros: "Cleanliness. Crew members were up and doing. Very efficient."
Cons: "Food needs an upgrade."
Cons: "Very tight connection and a long distance between gates. Advising customers of this in advance would be helpful."
Pros: "Very attentive flight attendants -- esp. liked the frequent offerings of juice and water; wine with meal was also appreciated. I will fly Lufthansa again!"
Cons: "For evening flight from DC to Frankfurt, I would have liked meal served a bit earlier so that we could have longer opportunity to nap before arrival."
Pros: "Watching movies. The plane model seems to be a bit larger. First time when I saw stairs to the second floor. It felt more spacious. I really enjoyed that."
Cons: "Nothing to complain. Thank you for providing great experience :)"
Pros: "I've just started using Lufthansa because I've been happy with all aspects of the trip -- on-time departure, pleasure staff onboard, and good food."
Pros: "Good was great. Had a decent amount of overhead bin space, so, unlike with domestic flights, I didn't have to fight for bin space, or stuff my wheel-less carry-on under my seat because people with bags that should be checked brought 3 carry-on bags and were taking bin space above other people's seats. Crew came by frequently to offer drinks and snacks which was much appreciated."
Cons: "Crew seemed overwhelmed and frequently forgot to ask me if I needed anything, despite asking my two seat mates. Headphones on board were dinky and my pair didn't work well. Had to sit in front of a passenger who was constantly hacking very wet-sounding coughs, full of phlegm and not covering her mouth. No one asked her to use a napkin or came by to offer water or suggest she cover her mouth when coughing."
Cons: "Seats were not very comfortable. Probably fine for someone of average height, but no way to adjust the headrest for someone shorter."
Pros: "The flight was delayed due to the need to replace an engine part, but the crew kept us well informed. Despite taking off nearly an hour and half late, we were only about 45 minutes late in arriving. What was so great about this flight was that it was NOT full. I had an entire row to myself so I could stretch out and sleep. If I was in a regular coach seat, I would not have been comfortable for the entire trip. The crew was pleasant and helpful."
Cons: "The food is pretty mediocre."
Pros: "The raw was empty and I could sleep whole 10 hours"
Cons: "Choice of movies and TV programs"
Pros: "Super friendly and efficient crew. Tasty food, excellent, first rate service (business class)."
Cons: "Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle."
Pros: "Overall Austrian was fine. Smaller plane and people were professional."
Cons: "Certainly don’t expect the luxury of SE Asian or Middle Eastern airlines"
Pros: "Food was quite good, and they were great about continually offering beverages throughout the flight."
Pros: "The crew was good , funy , atentifly and kind."
Cons: "Was ok."
Pros: "The flight attendants were quite personable and engaged."
Pros: "Friendly crew with a wide range of entertainment options"
Cons: "Smoother boarding. Was great once on board."
Cons: "Food terrible"
Pros: "The attendants on Austrian air are all very nice and helpful. You can make any request of them or ask any question and they are happy to help. Great customer service. Arrived on time. Also, very good entertainment options!"
Cons: "The seats are very uncomfortable on Austrian air. The only way I would fly them again would be if I had extra money for the exit rows with more leg room. Food isn't great, but no airline food is really great. Boarding was significantly delayed from what it said on the boarding pass, with no updates. But we arrived on time. Getting luggage after flight at Dulles took a really long time, but I think that is more of an airport issue as getting my luggage from another Austrian airlines flight to another airport was a breeze."
Pros: "Luggage came extremely quickly"
Cons: "We upgraded to business and paid way more than the flight over and the service was much worse. Food wasn’t as good and not nearly as much."
Cons: "Paid 1,000$ and we got a standby ticket. How is this possible? Will not book through Kayak again."
Pros: "Fast, organized boarding, on time departure. Crew was courteous. Good food for airline food. I have only had positive experiences with this airline."
Pros: "The crew was friendly, seats were comfortable and boarding was prompt and fast."
Cons: "The food was not good at all and the entertainment selection was so limited. This was so weird because coming back from Vienna it was the complete opposite."
Pros: "Crew was nice and very accommodating. Food service timing was good. Restrooms serviced every one efficiently. Electronic service outlets are quite helpful and thoughtful."
Cons: "Only at boarding we were notified to be TSA screened, we ended up the last passengers to board and caused flight delay... Electronic check in did not provide food selection, specially for individuals who suffer some food allergies... Boarding process to be revised taking in consideration last minute matters to be better coordinated."
Pros: "The cabin and gate crew provided a very friendly atmosphere. At the gate, the staff were very efficient in getting passengers on board despite the 20-30 minute delay. During the flight, attendants did a good job making sure meals were on time and drinks were offered often."
Cons: "Since the plane clearly came from another destination, the cleaning crew at Vienna International Airport could have taken some more time to vacuum the floor and wipe down the surfaces in the passenger cabin of the aircraft."
Pros: "Short flight and got a snack"
Cons: "Boarding was a hassle"
Pros: "Love the 767 seating layout with 2-3-2 seating. My hubby and I got 2 by the window/aisle. I like having 2 aisles for walking around. Pasta meal was much more tasty than the chicken meal."
Cons: "No free wi-fi. But, that wasn't a big deal. Just seemed unusual. If they did have it, they didn't let you know about it."
Pros: "clean airplane. staff friendly and helpful. good movie selection"
Cons: "austrian and lufthansa have the worst seats in the industry. good for seating for about 30 minutes ONLY. so tough that make the trip feel even longer. a charger is needed in economy (at least one every two seats). wifi has not made it to this long haul flight yet."
Pros: "Everything was at the good level. Professional people to work with."
Cons: "Not enough room for overhead bags. Had to put mine in the front of the plane while I sat at the back of the plane. What I really didn't like is that I called Kayak to include my Global Entry number on my boarding pass. They said it would be there and when I printed it, it wasn't. So coming back into the states and thru customs took waaay longer than it should have with those chaotic and ridiculously long lines. I didn't bring my Global Pass card with me and will from now on!"
Pros: "The economy seats had as much leg room as the Premium Economy seats on Luthansa, so the comfort over a long flight was better than I expected."
Cons: "The charge for checking a 2nd bag was $100 which I thought was much too high. Food was average and not enough given that we were on the plane for over 10 hours."
Pros: "The air crew service"
Cons: "1. No option to pay for a second luggage; the company website very unclear about the luggage policy; no contact information as well as no web payment service; days before my flight, spent a lot of time and efforts to know that I could pay for a second luggage at the airport on my departure; 2. Paid $120 or so for the second luggage!!!??? After decades flying Austrian I will try switching to your competitors."
Pros: "Boarding on time and quick"
Cons: "Food and entertainment choices"
Cons: "When our plane arrived late, many on board had missed connections. We received no help/guidance at gate, other than to be told to go up one floor. One floor up we had to go thru security to reach customer service. 100 people lined up for customer service from 3 Austrian airline reps. After 2 hours of standing, there were still 27 people ahead of me. The woman behind me gave me the local phone number for Austrian airlines and I was able to get on a flight to US leaving in 30 minutes. I managed to make it, and would not have had I waited another hour in line. Why no surge of staff to help? All 3 help numbers on my Lufthansa e-mail receipt could not help. Horrible experience."
Cons: "We sat on the tarmac for 2 hours because a crew member did not have the proper paperwork. This is incompetence. The trip was long enough w/o adding another two hours due to poor planning. This was completely preventable."
Pros: "The pilots are very skilled and keeps you informed about every single “bump” during the flight. Flight attendents are very nice, pleasant, polite and helpful."
Cons: "Both flights were delayed. Food selection was poor."
Pros: "Service was great and the flight on time."
Cons: "The ground crew harassed us for bringing our instruments on board. We fly with instruments for our work and this was the first time we were forced to check certain items and were detained for a period of time so that the ground crew could check with their superiors."
Pros: "This time it seems I had a little bit more leg room. Which makes a big difference!"
Cons: "5 hour delay. One staff member said there would be a delay, the second said there was no delay and after a couple hours the delay was confirmed. I was told the flight was full without the attendant even checking, flight was actually not even close to full. Nobody wanted to help and do their job, they just want to send you on your way."
Pros: "Flight was cancelled. Waited over two hours to be rebooked. Nothing was offer. Special meals was not available for a flight that is over 9 hours. No other food was available."
Pros: "Excellent crew and service!"
Pros: "The B-767 is far superior to the B-777 in comfort; it is not so horribly crowded."
Cons: "Austrian check-in at VIE was a disaster. None of the machines could read my passport; and when you entered the data by alternative methods it STILL required a machine to read the passport--which it exactly what they were unable to do. Thus, it was a circular Catch 22. I went through six different lady agents working my way through the system, until they finally took my bag and let me go. They themselves said it was new to them and they did not fully grasp how it worked and they did not know why it did not accept me. SOFTWARE PEOPLE BACK TO THE DRAWING BOARD."
Cons: "Not a lot of legroom and they should have provided an additional snack during the flight. Did not like that in order to select a seat prior to the check in period I had to pay for the selection."
Pros: "Flight services were good. Staff friendly. food was good"
Cons: "Maybe I was upset due to the issues at the first leg so could not enjoy this one"
Pros: "friendly, helpful crew"
Cons: "I paid a premium to book a direct flight (ages ago) and then had to rerouted last minute (same day) with no reason given other than "it's our fault". I inquired about paying to change destination city and or seat to a premium seat (for the 9+ hour flight) when I recvd the reservations for the new flights that were made at the airport around 8am for flights that left at around noon and 3pm. I was told no better seat(s) was available. However, a half hour before the flight was boarded several announcements were made regarding all the upgrades that were available. Liars annoy me."
Pros: "The crew worked so hard and were always ready to do more for any problem that arose, be it, mothers with babies, the elderly and infirm, the less than gracious occasional passenger, or younger children. The entertaining things on the individual screens also helped make the long periods of sitting more manageable for young and old."
Cons: "I didn't like how the passengers in general, left the cabin of the plane in such a mess! The crew came through several times for refuse, so I couldn't understand. Leaving pillows and blankets should be the only thing to clear out. Maybe a note on the TV screen could say, "a tidy plane helps flights be on time :-)""
Cons: "While boarding, the AC was off due to a mechanical issue. The plane was uncomfortably hot, but the pilot and flight attendants were appropriately apologetic. The issue was resolved once we took off."
Cons: "Policies on bringing stroller differed between each trip. And they were not polite about it."
Pros: "Everything was wonderful ,except for the poor food."
Cons: "The flight was 9 and half hours and the food was very poor, I was starving ,maybe AA can improve that, it would be nice if they could add a little bit of fruit and a yogurt for a good digestion .Also, the sandwich they gave us at the end was so small ,maybe they can give us a real sandwich instead ..Sorry AA ,but you need to work on that .For the price I paid I can fly United ,they don't let me starve."
Cons: "We were stuck on the ground at London for what seems like ages."
Cons: "One of the flight attendants had an attitude problem, which put a wrench in my otherwise pleasant flight."
Pros: "best blanket in any business class. should be sold on line."
Pros: "Not at all a comfortable experience, but I suppose it served its purpose."
Cons: "Seats in economy class are way too crowded, plane was too warm and air was stale (and had an odd odor). Choices of dinner selections ran out quickly, and serving any type of curry (the only option left) on an 8 hour flight is a very questionable choice.... Staff gave some people the full can of drinks, while others only a half glass. Also, even though there was not much turbulence throughout the flight, the plane was still VERY shaky for the majority of the time in the air. Not very comforting for those who are not frequent flyers. In the future, I plan to stick with British Airlines."
Pros: "Very professional and friendly. The food was delicious and really appreciated the extra rolls!! Seats were very comfortable."
Cons: "The entertainment selection for adults was very good (really liked the documentary section and Asian movie offering). However they need more films or programs for ages 2-10 .... There is a section for family and kids but almost all of the movies are more appropriate for ages 9 and up."
Pros: "We liked that the boarding process seemed to have been streamlined and organized from other flights (this was a UNITED flight which we flew through Austrian Airlines). It was efficiently done. We thought the selection of movies to watch were terrific. So glad to have caught up on several I had wanted to see. Considering we had a 3 hour delay, I got to catch up on ALL the movies I wanted to watch!"
Cons: "The plane was delayed just over 3 hours by a mechanical problem with the radar. We taxied to a remote gate while they tried to fix it. Original estimates were an hour, but it ended up being 3 hours. We stayed onboard which was probably best in this case - but having been trapped by United on a flight many years ago from 4 pm until midnight with 3 small children and then told to come back at 7 am the next day - I am very wary of the airline now and actually drive from Washington to Chicago as we could have done that in the time they trapped us! This flight was practically empty however, so unlike many transatlantic flights, we could spread out and were more comfortable than usual. So that was lucky for United otherwise my scores might have been a LOT worse! Also, we hadn't eaten, figuring that we would eat dinner on the flight. So after 3 hours we were a bit peckish! The crew came around with a cookie and water. Really think that might have been a little more especially considering the flight had so few passengers. So we arrived back in DC just about 10 pm and, after clearing customs and getting bags, were home to Arlington about midnight - 5 am our time! Given the conditions and circumstances, the crew did a good job. I would like to think that Austrian Airlines would have some input with United. The outbound daytime flight from Washington to London had been simply terrific with a wonderful crew - new to the route I think. They gave as pointers as to what we were seeing out the window, which we always appreciate. Just as my daughter wondered what we were seeing out the window, the captain would tell us. So in short, the outbound flight was in a different league to the return flight. But that's down to United and not Austrian Airlines. And these things happen and I'm glad we didn't have to change planes or make other plans."
Pros: "The flight, service, entertainment and food were excellent"
Cons: "The boarding process was disorganized, could not tell which line to get in, waited in lines that we did not need to."
Pros: "My ability to manage my reservation on United's app as great. I am a Mileage Plus member and thought it would be difficult since I had booked through a third party."
Cons: "I made special meal requests on Austrian's website under manage my reservation after my booking. Those requests weren't transferred over."
Pros: "As many choices as you could want for entertainment"
Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Cons: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Pros: "Food was great, enjoyed watching videos, staff very profession and friendly."
Cons: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Cons: "Everything was good"
Cons: "The KLM crew are always great serving and treating you. Well above many other airlines."
Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"
Pros: "Nice staff and no delay"
Cons: "Instead of crisps maybe a bit of cheese or crackers"
Pros: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Pros: "Good beverage service."
Cons: "Over an hour delayj for departure."
Pros: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Cons: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Cons: "Delays, took my hand luggage into the hold,"
Cons: "The plane was very hot"
Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."
Cons: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Pros: "quick/efficient boarding - good staff - good food - easy flight !"
Cons: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Pros: "I love the food"
Pros: "The flight arrived a few minutes early."
Cons: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Pros: "Crew was in a festive mood, the meal was unexpectedly delicious"
Cons: "Seats ok, but could be more comfy"
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Pros: "Nice crew pilot food and beverage"
Cons: "No wifi"
Pros: "Friendly hostesses"
Cons: "Flight was delayed 3 hours"
Pros: "Crew was very friendly. Nice that wine was served without charge."
Cons: "Announcements from the cockpit were hard to hear. Food has been better in past."
Pros: "Employees were very friendly"
Cons: "The seats were very small"
Cons: "Very slow service at checkin, was not even available when I arrived at the airport"
Pros: "The flight was perfect! Great food,movies and I even got to sleep !"
Cons: "All was well!"
Cons: "You are almost always late!"
Pros: "The entertainment options were good."
Pros: "Food and staff behaviour"
Cons: "infotainment was down. Lost my luggage the flight was delayed"
Cons: "Food and one bathroom out of service makes an awful flight"
Pros: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Cons: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Pros: "The food was excelent"
Cons: "I have to pay to pay a little more confort"
Pros: "My bagage broke"
Cons: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Pros: "Got to Amsterdam on time and everything was great including the staff"
Cons: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Cons: "Two hours delay in the start."
Pros: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Pros: "I really like the spaciousness, the plug ins and general service"
Cons: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Pros: "great choice of entertainment content, friendly crew"
Pros: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Cons: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Pros: "Spacious cabins, friendly service"
Pros: "Enough space good wine and on time"
Pros: "We love the flight all the way"
Pros: "Special treat for King's Day Friendly crew"
Cons: "15 min late boarding 30 min delay leaving the gate Very little leg room"
Cons: "I slept didn't have snack offered and no entertainment"
Pros: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"
Pros: "The service of the crew onboard"
Cons: "Entertainment not to many recent movies and the boarding process was a little bit confusing."
Cons: "Food and entertainment were lousy. There was dried barf on the wall, the audio jack and screen were broken, no salads were delivered to the plane that day. WHAT???"
Pros: "Crew was great!"
Cons: "Flight was delayed 3 hours"
Cons: "Cancellation with little notice and rebooked on flight two days later."
Cons: "More drinks, snacks"
Pros: "I sat in a seat that wasn’t my assigned seat, and no one said anything. It was awesome!"
Pros: "Crew as always with air Canada were very accommodating. Always smiling!"
Cons: "Tight cabin on Regional aircraft."
Pros: "The in seat entertainment."
Cons: "The seats were uncomfortable and very small. No offering of water or soda other then the one time."
Pros: "Flight was delayed by 3.5 hours"
Cons: "delayed and sat on tarmac for 2.5 hrs"
Pros: "We landed early, had a smooth flight, and the overall experience was excellent."
Cons: "I still feel as though it’s a bit of a rip off to spend $800 per person on a 4 hour plus flight and not even get a free snack... Also, the headphone sockets in both directions were woeful, and required a lot of movement to get sound clarity."
Pros: "The Dreamliner was the latest version. Wonderful staff and Toronto is a great airport"
Pros: "Direct flight saved time."
Cons: "I made a mistake on my reservation. I thought I made it for July 30tb , but it was for August 30th . They charged over $600.00 to fly home , which is a lot of money to me ."
Pros: "The smiling and helpful crew members"
Cons: "The seats were uncomfortable and the tv didn't work well"
Cons: "Flight delays"
Pros: "The staff was friendly and helpful when we missed our connection to Vancouver due to fog in Toronto. Also,it's good that you delay landings for safety purposes.The on board meal was good also."
Cons: "Being in the middle seat in the middle row was not very comfortable. The 767 maybe should be used on shorter flights."
Pros: "New plane with comfortable seats, good food, and decent entertainment selection"
Pros: "The flight attendant was trying very hard to comfort passengers with very cheerful attitude. She was a savior of the flight."
Cons: "The way the ground crew handled the delay such as the way explaining (or lack of) the cause of delay to the passengers after the 5 hour of extra waiting."
Pros: "The meal (pasta) was good. The seat was roomy enough. The crew offered water and other beverages frequently. The"
Cons: "The snack (cold sandwich with nothing else) was disappointing. VERY limited entertainment options: rent an iPad and hope it has a movie you want to see, or nothing. Not good for a long flight Also had to restock the lavatory myself"
Cons: "Gate 91 was allocated on boarding pass. It was switched to 95 Android did not inform anyone of the 10 pax waiting at gate 91. We were informed by one of the passenger that went to figuer out how Come that only 10 pax waiting at gate 91"
Cons: "There was cold air blowing on our feet the entire flight."
Pros: "It was a short flight with poor weather conditions, the pilot was very good at keeping the passengers updated."
Cons: "The temperature on the plane was incredibly hot. I believe that the crew did everything that they could do to remedy this, including passing water. However, it was incredibly uncomfortable and some of the passengers were quite angry."
Pros: "It was on time, and quality service, but actual comfort of flight was not good, landing was very rough and we seemed to circle around Los Angeles for a while before landing. Also, the headphone jack on my screen didn't work so I couldn't movies which was disappointing on a 3 hour flight."
Pros: "Polite and friendly crew"
Cons: "Connection was a hectic with staff sending up and down to get our boarding passes. TSA had short lines but long wait and a lot of attitude."
Pros: "Crew was wonderful I was very glad that the Toronto boarding person recommended that i get on the flight as there were still empty seats -- there were no seats on the next flight that i had been switched to because my bag was on that one (supposedly)..."
Cons: "My bag was not on the next flight, so i had to get a hotel room for the nite, It was not on the 8/14/16 Sunday morning flight as stated their system; although the Dulles manager was very helpful, my bag was nowhere to be found. Someone drove to Dulles from Va Beach with my car keys -- i was called sunday nite that bag arrived.and would be fedex'd 2-day which put arrival at Wed 8/17/16. Still not here on 8/20/16. Sad and disappointed at how botched the return trip was."
Pros: "The helpdesk was helpful when I got a hold of someone. The compensation was decent."
Cons: "I bought my round trip ticket from DC to Paris via Toronto since March 2016. But the flight back from Toronto to DC was overbooked and I got bumped off the flight. The agents were severely understaffed and had no information about the situation. Also, when I finally got the flight back to DC, my luggage was lost."
Cons: "No leg room, no tv's and no chargers."
Pros: "Lovely crew."
Cons: "Coach seating on the 777 is tight for anyone with long legs over 6 feet tall."
Cons: "Customs was disorganized and we were sent to the back of the line twice. The people working there didn't know what they were doing. Then our flight was delayed 3 separate times, first 2 hours, then another hour, then another hour. The seats on the plane were made for children. Luckily it was only a 1 1/2 hour flight."
Pros: "Nice, polite and helpful bilingual crew. Apologetically when trouble started and we had to do two unscheduled stops in Calgary. THe second crew was also very nice but not very bilingual."
Cons: "The fact that we were over 6 hours late, and even with my old age, I went 24 hours without sleep. I missed my ride to the apartment where I was supposed to stay and had to rent a room at an hotel nearby, adding to the costs of the flight."
Cons: "Terrible all around. About 10 total delays and one on flight delay totalling 7 hours. No information except lies was given the whole time."
Pros: "Good movie selections and a personal screen as opposed to needing to use a personal device."
Cons: "It was much warmer in the middle of the plane than towards the front of the plane. I had requested the assistance of the crew several times by pushing the button [which lit up the light above my seat] but there was never a response. Only when they passed by my seat would I be able to get their attention by flagging them down. My seat was broken and trouble shooting was not an option for the crew."
Cons: "Lost bag"
Cons: "Everything from customer service to flight."
Pros: "Sometimes, Air Canada was a help in rebooking."
Cons: "Sometimes, Air Canada WASN'T any help in rescheduling! Can't get ANY help on-line, and finally made a two hour long distance call from Istanbul to the Canadian "Help Desk," with most of that time on "hold." (Similar to my time on "hold" when making other calls there!) London Heathrow Air Canada service desk was a GREAT HELP, however - once we got there."
Cons: "7 hour delay combined with the most rude airline staff I have ever met."
Cons: "Again, more delays."
Pros: "This flight left without us due to delayed arrival on Air Canada flight from Seoul to Toronto. The positive was that it was one Air Canada flight I didn't get on."
Cons: "Due to lack of available options to get to ANY DC area airport before the evening the day after we were supposed to arrive, I accepted going to Philadelphia. That flight was also delayed. From there I rented a car and got home at 3 a.m. instead of 9:45 p.m., about when we would have gotten home on the original flight. If we had waited for the next available flight to the DC area, it would have arrived some time after 2:48 p.m. the day after we were supposed to arrive. I know this because I was told this was the fastest route to DC--before the same Air Canada agent then told me that it was no longer available. A dreadful experience."
Pros: "Understaffed flight Crew, extremely slow crew , took 1 hour and 45 minutes to distribute drinks. Horrible customer service and horrible smelly cloth seats so cramped your knees hit the little pouch on the sit in front of you. Worse airline ever. Only perk was the cost of the flight $1100 from Orlando to Nice. They had the best price for a last minute flight. But not worth it. My god I have to say this is really the most unorganized airline I've ever flown."
Cons: "Understaffed flight Crew, extremely slow crew, horrible customer service and horrible smelly cloth seats so cramped your knees hit th e little pouch on the sit in front of you. Worse airline ever."
Pros: "Spacious seating."
Cons: "Flight attendants unimpressive in their interest."
Pros: "It was a quick flight."
Cons: "Not enough time to go through customs. Missed connection."
Cons: "Everything poor attitude bad manners and terrible demeanor"
Cons: "The departure postponed several times. The comfort in those parts of Toronto and Dulles airport which us Canada express is absent at all. There are no even seats enough for all passengers."
Pros: "My Flight was canceled without us getting any notification and causing major delays and headaches with NO offer for compensation to help e.g. with a $70 taxi we had to incur to get from DCA to IAD. Poor service"
Pros: "Great food and they gave us blankets and even free wine with dinner! I was also able to watch to new movies!"
Pros: "The crew got us out of Toronto very quickly"
Cons: "The incredibly small overhead bins"
Pros: "no entertainment or food. drink service got to back of the airplane about 5 minutes before beginning descent. Problems though were all before getting on the plane. Will not fly through Pearson again."
Cons: "After 12-hour flight from Tokyo, found flight to Dulles cancelled, with no adequate passenger assistance. Few staff to deal with issues and no familiarity with DC airports, IT support for the few staff available was poor. At re-booked flight gate, the area service desk unattended for an hour; finally found a helpful ground crew who said they are on break and got staff to service the desk, albeit grudgingly. Several flights delayed, in the horrible Gates F-84-99 area; confusion reigned supreme. Staff needs to understand that Dulles is way west of DC and BWI is way NE, so getting re-routed from Dulles to BWI is MAJOR change in ground transportation options and distances. Also need to update IT programming so staff can use it easily without long waits and calls for help. and some air conditioning in the F 84-90 gates area would be nice. Horrible situation--not enough seating, only service in whole area is one bagel shop."
Airlines flying from Thessaloniki to District of Columbia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Thessaloniki to District of Columbia
Masks required on board, masks provided on flights from Thessaloniki to District of Columbia
Social distancing seating
Middle seats unavailable to book on flights from Thessaloniki to District of Columbia
Testing for antibodies, testing for symptoms for flights from Thessaloniki to District of Columbia
Waiving of change fees. Search flexible flights from Thessaloniki to District of Columbia