Staff was great. Could have had a menu so I could know what I could order in between meals.
Cons: "The one member on the crew team was rude and harsh. Very poor customer service skills."
Pros: "Great crew...seat spacing gives great comfort. Love they have a comfort class option. So much better experience than American. Wish Delta had more direct flights out of Charlotte."
Cons: "It was perfect!!"
Pros: "Had a great professional crew even the pilot walked through the plane to answer questions"
Cons: "Nothing delta returns to the top"
Pros: "Great crew, spacing of passengers, comfortable, on time"
Pros: "Quick boarding"
Cons: "Arriving over a half an hour late"
Pros: "Crew, atmosphere, timeliness. I was satisfied overall"
Cons: "Gate number changed couple times before flight departure"
Pros: "Nice crew"
Cons: "No leg room for 6’6” person."
Cons: "The girls were sweet as usual!"
Pros: "The crew was great and very friendly."
Cons: "Never enough room and the food was okay. But what’s new about this when it comes to air travel?"
Pros: "Crew was great"
Cons: "I actually can not complain"
Pros: "There were minimal passengers on the flight so I was able to have the entire row to myself. The flight was also very short which is always nice."
Pros: "Video access"
Cons: "Too hot, too crowded"
Cons: "Didn’t get our beverage and snack till we were almost ready to land at Charlotte"
Pros: "This was two hours of absolute freezing temperature"
Cons: "It was so cold it was actually unbeasable"
Pros: "Great experience. Left on time and landed early. Comfortable and great crew"
Cons: "Wish there were more snack options"
Pros: "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
Cons: "Nothing. Flight was perfect."
Cons: "I didn’t appreciate that your rude flight attendant allowed another passenger to move suitcase and she got an attitude with me. Delta there is always something on your flights."
Pros: "Like the smaller contingent of passengers. Boerding a lot quicker and simpler. Captain gave us some interesting details about plane and its capabilities."
Cons: "Exit row seats were were very uncomfortable, very little padding, although there was plenty of legroom. No snacks or entertainment. WiFi did not work."
Cons: "I was the very first person in line for Zone 3, and they automatically told me I had to gate check my bag, which would mean adding at least 20 minutes when I landed. I took it on the plane anyway; and there was PLENTY of space in the overhead compartments. This feels like I’m being treated as a second class citizen because I was unwilling to be nickel and dimed for seat or boarding upgrades. It’s infuriating"
Pros: "flight attendants"
Cons: "As soon as we all were boarded we where told there was a mechanical issue. Sat on the boarded cramped flight for 2 hours until issue was fixed. If there was a mechanical issue then the plane should’ve not been boarded until it was fixed. Much rather have waited in lobby for 2 hours than on a plane with no food and water. Or at least alllowed us to deboard while issues where resolved."
Pros: "It was great because I was able to get an aisle seat."
Cons: "Like it all"
Pros: "Delta personnel were very pleasant/friendly"
Pros: "Flight attendant was nice. She changed my seat to the front cause the guy behind me was kicking my chair."
Cons: "They cancelled my flight from the day before and when they rebooked my flight, they could of gave me a better seat."
Cons: "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."
Pros: "Left on time!"
Cons: "Too cramped"
Cons: "I understand gate changes happen, but I got 4 texts switching the gates back and forth. Is that necessary?"
Pros: "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
Cons: "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"
Pros: "Se had a Nice menu on board"
Cons: "No food to sell on board"
Pros: "But, this wasn't bad at all, even though we were on the very last seat of the plane. We were next to one of the flight attendants during take off and landing and she was very kind and we were speaking with her. The flight was smooth"
Pros: "Landed 45 minutes early! Allowed me to take an earlier flight Detroit to Boston which made me really happy"
Pros: "We spent 90 min in line to take off on the tarmac. Pilot kept us informed. Crew were very pleasant."
Pros: "The flight was on schedule and landed early, and the pilot landed that plane very gently. It was quite impressive."
Cons: "I purchased a first class ticket in hopes that I would have a lot more comfort during the flight. It took me quite some time to get comfortable. The seat was ok, but I found the pillows to be very small and flat. I needed multiple pillows. The head rest was not adjustable, so I also found this to be uncomfortable. Usually when I fly AA, the headrest is adjustable. My final dislike was that the beverage selection was limited. I'm quite sure there was plenty of alcohol, but what about those customers who do not drink alcoholic beverages? I asked for hot chocolate, there was none. I asked for hot tea with honey, there wasn't any. So all in all my flight was okay, but that is solely because of the flight attendant and pilot. They did their jobs and they did an excellent job."
Pros: "on board service was nice and promptly"
Cons: "Delta continúes to use an older 757 in this 6-hour flight with cramped seats and seating arrangement in business class. I have taken this flight several times in the last 2 years and written about this issue but now doubt anybody cares about these comments. To make things worse, my seat would not recline!"
Pros: "I got a seat in the exit row with lots of leg room. The entertainment that I didn't use offered a great selection with very recent movies, etc."
Cons: "I didn't like that I had to take a bus to my terminal. I didn't like the fact that my gate was changed more than five times. I didn't like that my flight time was changed more than 15 times with no reason why until boarding time. I didn't like the fact that I did not get a seat assignment until boarding the plane. I didn't like the fact that they couldn't manage to scramble another plane and crew, but instead forced us to wait over four hours for one that was stuck somewhere else in the country."
Pros: "We made it safe."
Cons: "The constant delays. And nothing was done about it. Not even we're sorry. Here's a voucher. Or here's something on us due to the circumstances."
Pros: "Speed and comfortable kind bars were a nice touch"
Cons: "Luggage went elsewhere"
Pros: "Plane left 2 hours late."
Pros: "The boarding process was very well done. Gate agent and flight attendants on top of their game. This is how it is supposed to be done. Thank you."
Cons: "Although weather played a part in the poor experience, it wasn't the only factor. Delta was unprepared."
Cons: "Entertainment system was not working."
Cons: "I paid for the upgrade to Delta Comfort Plus for an aisle seat & for some reason they reassigned our seats and I got Putin a middle seat. It was not what I paid for and it was very uncomfortable. If people pay to upgrade to specific seats we should. It be reassigned to whatever seat they want to put us in."
Cons: "The aircraft was older and visibly dirty in the corners. The baggage took well over the guaranteed 20 mins."
Pros: "The gate agents were courteous and efficient. The flight crew was very attentive. The pilots were clear in their announcements. Even though we were held up by sheer plane/ground traffic, we managed to still get back home early!"
Cons: "At one point on the initial flight, the cabin got so cold that I had to put on a jacket."
Cons: "Due to last minute and absurd changes made to my itinerary by Delta without my knowledge, I was not on this flight."
Pros: "Take off and landing"
Cons: "Layover time"
Pros: "Crew are the best!"
Cons: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Pros: "Late departure, dirty, staff not friendly."
Pros: "Crew was very friendly and seat in KQ is super comfortable in Business."
Cons: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
Pros: "The crew was wonderful. We were in business class which was modest but comfortable."
Cons: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."
Pros: "The crew was excellent."
Cons: "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."
Pros: "The crew"
Cons: "Seats! They were too small!"
Pros: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
Pros: "DIY snack area"
Cons: "Food and seating"
Pros: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Cons: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Pros: "Just a routine flight but done with perfect execution."
Cons: "Not much legroom."
Pros: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Cons: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"
Pros: "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."
Pros: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Cons: "Nothing to complain about."
Pros: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
Cons: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."
Cons: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Pros: "Boarding this large plane went relatively quickly and orderly."
Cons: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."
Pros: "Absolutely everything perfect."
Cons: "Through my own fault I ordered a different seat instead of window seat. :)"
Cons: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."
Cons: "They were unfreindly and rude."
Cons: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Cons: "Flight cancelled because of weather"
Pros: "The quality of service from the staff and their courtesy. A great asset of the airline."
Cons: "My luggage was left behind - this despite my being lifetme platinum."
Pros: "Arriving safely."
Cons: "We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip."
Pros: "I didn’t actually liked the entertainment"
Cons: "I just didn’t enjoy the entrainment."
Pros: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
Pros: "Nothing particular"
Cons: "Nothing particular"
Pros: "Everything was very prefect and would love to fly again."
Pros: "Todo muy bien Volvería a viajar con ellos."
Pros: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Cons: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."
Pros: "Flight was only 50% full. Room to spread out."
Cons: "Leg room cramp. Flight arrived late as a result missed connection home."
Pros: "Good boarding procedure."
Cons: "Nothing much to add for a short journey."
Pros: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Cons: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Pros: "Friendly crew and exit row had nice legroom."
Cons: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."
Cons: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
Pros: "The service and food were excellent plane was clean."
Cons: "No entertainment system"
Pros: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Pros: "Nice Flight Attendants Good Food"
Cons: "Flight was delayed by 1.5 hours"
Pros: "The crew was very nice and helpful."
Cons: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. Plus I didn't get my baggage at the end."
Cons: "Meal choice missing kosher non-gluten combination."
Pros: "Crew was wonderful Helpful, pleasant, capable"
Cons: "Waiting for late passengers & their luggage"
Pros: "Not much"
Cons: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."
Pros: "Although plane was full staff moved us through quickly"
Pros: "You get everything you would expect in this kind of flight in term of meals, comfort and entertainment."
Cons: "The flight left half an hour late because of weather conditions. But it is more an airport issue rather than an airline one."
Very clean flight. The attendants were very helpful and patient!
Pros: "Easy boarding. The pilot landed smoothly and on time."
Cons: "Clean the planes better"
Pros: "Let hour late, landed on time in Charlotte"
Cons: "More leg room and more shoulder room."
Pros: "Once on board, everything was great."
Cons: "The gate was crowded, and it was difficult to hear gate announcements. Everyone was confused unless they'd been there before. The gate assignment is confusing to everyone considering you go through the same door."
Cons: "They skipped me for drinks"
Pros: "Great service from the tiny crew. No issues with boarding, either."
Cons: "Regional jets are so tiny those with small carry-ons are still forced to check their baggage at the gate. How about a larger jet, folks?"
Pros: "Ease of boarding"
Cons: "Dirty cabin, chairs, and trays. The stewards clearly find it want to be there and it showed in their lack of professionalism, appearance, and service delivered. First class is more like budget class but you board first. Dishes were dirty and and blankets full of hair."
Pros: "Left on time and arrived early. Crew was great."
Cons: "My luggage didn't arrive with the flight and UA doesn't seem to know where it is."
Pros: "2 sear rows so no middle seat"
Cons: "Late departure"
Cons: "Got in 30 minutes early and then had to wait the full 30 minutes to get to a gate at midnight when there were empty gates everywhere, completely inane. They could of deplaned us at Southwest next door and then moved the plane for the next day. Really stupid. Think of all the fuel wasted sitting on the tarmac at an empty airport to boot."
Pros: "Absolutely nothing!!"
Cons: "Never Never Ever will i take another United flight out of Dulles, this is TWO times in one week that I missed the transfer flight out of Dulles. For the exact same reason, gate was changed last minute and the flight left early. Yeah they will give you a new flight and may even comp a room but thats doesn't help honestly!"
Pros: "Attendants were great"
Cons: "Needle point lady sitting next to me used more room than I'd would've liked. The upgrade wasn't much of an upgrade, guess I'll have to see what aircraft I'm on before I pay the extra for little comfort."
Cons: "The flight was canceled and was given another longer flight and had to pay for the luggage twice. Totally disappointed."
Cons: "Our flight was canceled, we were then placed on another flight and when we got to the gate that flight had been cancelled also!"
Pros: "Food was good, entertainment was excellent, comfortable seats"
Cons: "It was delayed several times and we didn't leave Denver until 7:43 pm and it was scheduled to depart at 5:19 pm"
Pros: "The flight was good and we arrived on time, despite the fact we left Denver late. Didn't buy any food."
Cons: "The Entertainment choices on this flight were lousy...I also didn't like the fact that I had to buy Economy Plus because my wife and I were not only not assigned seats together after booking, we were not assigned seats at all. When I booked the flights I was only allowed to choose seats for the first flight - Charlotte to Houston...but not for the other three legs of our Charlotte to Seattle trip. The only two seats together from Houston to Seattle were in the very last row. And, on our return flight we had to purchase Economy Plus in order to sit together."
Pros: "Left on time and landed early"
Cons: "back of lane smelled like lavatory - ugh"
Pros: "Roomy space. Nice staff"
Cons: "The flight was delayed almost 5 hrs. I was supposed to arrive in Charlotte, NC around 10pm. I didn't get there until almost 3am. My flight was due to leave at 630pm didn't leave until 1130pm. I called united airlines to try to get another flight but the agent said there were no other flights to Charlotte. I had to change terminals from B to E. while waiting there were many flight delayed by United Airlines. The pilot said that our flight was delayed due to crew issues/not enough leaving Mexico. We were also delayed from leaving IAH because we had to wait to board because there was not enough flight attendants. This trip was a inconvenience of my time. I should be compensated. This was ridiculous! I will never fly United Airlines again. #getittogether #hostageairlines"
Cons: "There was a guy that seemed to be a United employee but he was dressed in baggie jeans, a sloppy oversized shirt, had crazy unkempt hair and smelled bad. Not sure what his position was but he was walking the aisles informin us.the flight was delayed and was directing people where they could place their luggage....not a very professional representative for the aitline"
Pros: "At the gate while we were waiting for 3 hours the United Crew brought out snacks for us to have for free because of the wait."
Cons: "We were delayed 3 hours, and didn't get in until 2:00am"
Pros: "The stewertesses were very kind."
Cons: "One of the united crew men threw my luggage around and and actually caused severe damage to my items inside and on the exterior. He had actually broke my luggage from rough use and being thrown around. I will never fly united again."
Cons: "It delayed an hour for no reason. It was very late flight and then it delayed one hour which was very inconvenient."
Pros: "Everything was fine except I barely made the flight in Chicago.when arriving in Charlotte I had to wait about 10 or 15 minutes for a wheel chair to get off the plane."
Cons: "Having to wait on a wheelchair so long in Chicago I almost missed my flight and having to wait so long for a wheelchair when I arrived in Charlotte."
Pros: "The flight was pretty smooth and we made up some lost time from the delays."
Cons: "This is touted as one of the newest in United's fleet. I've flown on this plane twice in the last month and the seats are the worst. They are hard plastic (feel flimsy), and have very little padding. The recline is almost nonexistent. Both times I've come off the plane with my backside feeling numb."
Pros: "Great service"
Cons: "Waiting an hour to take off"
Pros: "Boarding went well, Flight was smooth,"
Cons: "Not only the Gate, but the terminal was changed with out advance notice. I got to Terminal C- listed on my boarding pass, only to check the screen to find they switched to Terminal A, which meant exiting the terminal C and taking a bus to Terminal A. Only as I was boarding the plane did I receive a late text telling me there was a Terminal change. The flight attendants passed me by with the drink cart and never came back to service me"
Pros: "I was given TSA precheck which was great."
Cons: "I didn't get the seat I selected, rather the very last row next to the toilet. not the fault of United but hit terrible turbulence."
Cons: "I do not appreciate spending several hundred dollars on a connecting flight with initially a 10 hour layover, and a delay of almost two hours."
Pros: "Aircraft remained grounded for 1h due to a door switch with malfunction."
Cons: "There were a lot of children on the flight."
Pros: "I enjoyed the free United wifi because I could follow the flight progress in real time."
Cons: "They need free wifi!"
Cons: "Will never fly United again if I can help it. Friday afternoon out of CLT was cancelled and rescheduled for Sat afternoon, we had a Friday night wedding and had to get to Chicago. Agents were completely unhelpful over the phone, went to the airport agents at ticketing counter were also unhelpful and threw up their hands like there was nothing they could do to help us. Finally had to switch to Delta and got to Chicago at 1AM EST, missed the wedding."
Cons: "Late arriving crew. Screw up because the ground crew forgot to throw a switch. So we left even later. Got to Charlotte and United had forgotten to request a gate."
Cons: "We waited all evening for a flight that kept being changed and then finally canceled. We were given several reasons from bad weather, mechanical problems, and crew out of hours. We should hv been transferred to another plane sooner without having to stay overnight with no change of clothes or personal items."
Pros: "Nice clean plane, very friendly and helpful crew."
Cons: "The hour delay."
Pros: "The flight ran ahead of schedule and the crew was polite and efficient."
Cons: "The flight attendant woke me up to ask if I wanted a drink."
Pros: "Flight was on time."
Cons: "Service is not what it used to be!"
Pros: "Getting to Charlotte"
Cons: "Plane dirty. Windows dirty. Extremely bumpy. Seats clostraphobic. Sat too long leaving"
Pros: "First off - thank you for putting food back onto what you offer when people fly united. It's a drink and a small snack. It's not much to ask, so I appreciate them putting that back in. I also liked the wifi which allowed me to check where my flight was in the air for free. Overall, I will say united is much improved from where it was - though I'd appreciate some free entertainment."
Cons: "Boarding was a little bit of a mess with our flight. We had a LOT of people on standby that were standing in the boarding lines because no one was communicating to them where they should be and where to go. This is something that should be worked on by them."
Cons: "I did not like having to check my carry on after all. I was told the overheads were full so I could get it in Baggage after the trip. For health reasons I did not want the trip to baggage and I did not want to risk my bag being lost. I drive 3 hrs o the airport and I did not want to drive back or wait 3 days for a lost bag to be sent to me as I have before. The person at the gate was rude when I said you won't lose my luggage will you? he said Probably. I said really, and he said well you did ask."
Pros: "Friendly helpful courteous"
Pros: "The plan took off and landed. Not much positive about united."
Cons: "Feel like a number. Crowded zone two line (Platinum and below and all the darn credit card holders. Flight was delayed for no crew, then in was maintenance issue, which could not be addressed until the pilot was there. Ugh. Inefficient."
Pros: "I liked getting to my destination safe and back safe."
Cons: "I didn't like the pulling off or the landing or the rocking while flying."
Pros: "Kayak did a great job with updates."
Cons: "United has failed me once again. Delayed flights, no information, the crew didn't know a thing..didn't leave out until 2am and was suppose to leave ar 855"
Pros: "the only thing that stands out was the agent who checked me in at Entebbe. She was pleasant and helpful. Most things were ok, but not special."
Cons: "Because I require oxygen onboard, I was not allowed to check in on line. consequently, my wife and I got middle seats that were very tight. At least one of them was an aisle."
Cons: "Cabin crew were arrogant and didn’t allow us to storage our backpacks in the over head cabins."
Cons: "Everything went wrong. The flight arrived 40 minutes late and I missed my connecting flight because they closed the gate before I could get there. As a result, when I asked both airlines involved (Brussels Air and Portugal Air (TAP) what to do, each airline blamed the other airline for the problem and each said it was my problem to fix. After speaking with ten people and begging them to make the problem right for a problem I did not create, they finally issued me a new ticket but I had to wait 24 hours for the new flight to leave. It was a total breakdown in communication and organization and customer support and problem resolution on the part of the airlines and the airport. I never want to fly these airlines again and never want to take a flight with connections."
Pros: "Smooth flying so got some sleep"
Cons: "Clearer back-to-front boarding process"
Cons: "Not being able to choose my seat on a 500€ return flight is a joke."
Pros: "Brussels airport clearance was quite efficient"
Cons: "Better instructions at the airport"
Pros: "Seats were comfortable. Entertainment system stopped working part way through"
Cons: "Boarding at Brussels was awful. After arriving from another international city and having to go through security, I was informed , just before boarding that I had to go to a location 20 gates away and wait in a long line for another security sticker. It was very confusing."
Pros: "The crew was great and the food was pretty good (in addition to lunch/dinner, they offered multiple snacks and drink service throughout)."
Cons: "The boarding could definitely be better - customs and an additional security check before the gate was a bit much and caused the flight to depart over 15 minutes late."
Cons: "My luggage was lost for almost 2 weeks."
Pros: "Comfortable seats from Brussels to Accra, aircraft clean and well maintained."
Cons: "Slow Boarding from Paris. Poor, but very poor entertainment system"
Pros: "Efficient and very nice crew"
Cons: "90 minutes delay for departure from Brussels to Washington..."
Cons: "Whole flight was so cold like in refrigerator."
Cons: "Better boarding process"
Pros: "Made up tons of time en route."
Cons: "Usual 737 narrow-ish seat issues. Turbulence, but not a problem anyone could control."
Pros: "flight was awesome"
Cons: "the only thing i dislike about etihad airlines is they didn’t provide me accommodation for 19 hours long stay over ..! even i met one of the lay incharge of etihad she told me that it’s your problem you have to look out for ...she didn’t help me at all"
Pros: "Brussels Airlines is the the step-child of Lufthansa basically. But on the transatlantic flights they do a very good job."
Pros: "On our longer flight, we were thrilled- nice crew, delicious food, spacious, great pilot, and enjoyable entertainment experience. However, on our shorter flight from Brussels to telaviv, not only was the crew completely inattentive, but they were intentive to some very disturbing things including children who were pulling the hair of other customers and jumping up-and-down in the aisles of the airplane. There was no available entertainment whatsoever. In addition the food was extremely expensive and not particularly tasty. The plane was uncomfortable and smelled atrocious. These 2 vastly different experiences almost made me feel like I was taking 2 different airlines. Please keep consistency."
Cons: "I didn't like the inconsistency of the 2 different planes that I was on. If you are going to have entertainment you should have some form of it on all of your airplanes. The idea that food that you need to buy is so expensive is absurd. I was really blown away by how badly the plane smelled. It was almost as if I was in a bathroom. And on top of that I really felt very unsafe with children jumping up-and-down kicking people pulling their hair etc. While it isn't the job of the flight attendants to be parents, they certainly need to be aware of safety concerns for the rest of the passengers."
Pros: "Kindliness of crew"
Cons: "Impossibility to by drinks or did with bank cards"
Pros: "clean plane and nice crew"
Cons: "plane was an hour late, there was no lounge access and no where to sit my pregnant wife in the departure hall"
Pros: "Good flight overall- staff lovely"
Cons: "Limited food choices"
Pros: "Excellent crew, ALL OF THEM! smiling and super helpful and they seemed to enjoy their job. Super clean restrooms (again, I was the first one in there - by chance)."
Cons: "I travelled economy. Somehow it felt quite crammed. I felt that there were too many announcements, in all 3 languages, it got frustrating, as it stops all onboard entertainment. Duty Free selection rather frugal."
Pros: "One positive point. The boarding went well. The flight took off before schedule and arrived ahead of schedule."
Cons: "Cramped seating. Flight attendants hardly seen (they are busy trying to sell stuff). Not a glass of water, if you get thirsty it's 3 euros for a small bottle. You get what you pay for..."
Pros: "Everything about the flight."
Pros: "Timeliness, crew and seat space.."
Cons: "I had problems checking in online and never could assign seats.. had to wait to check in at the booth and got random seats so my husband and I got seperated seats.."
Cons: "Brussels - Prague 3 hours delayed, 2 of which were we were stuck inside the plane waiting for take-off. They didnt even give use a warning or anything about it."
Pros: "The infligt entertainment was good."
Cons: "The staff for SN Brussles is very rude to Africans. They are super disrespectful and it is very obvious how tacist they are. It is uncomfortable flying witha stafflike that. Also our flight had electrical and engine problems at our first stop in Freetown. Once we landed in Monrovia, it took about 35mins for them to let us off the plane because the doors were not working and opening up. Once we finally got off the plane, it took a whole 2 hours for them to get our baggage e off the plane because spmething was wrong and they couldnot access the baggage to take it off. I am aware that planes can “fly with one engine”, but flying a plane with one engine along with it having electrical problems is not safe and A RISK! why take that risk of something bad happening, not only would lives of innocent people and their crew get lost, but that is a million dollar assest that could get lost and a PR nightmare. It is a shame they took that risk. They also dodnt tell us until we landed. Had I known before we took off at Freetown I would have gladly fot off and found another mode of transportation to get to my final destination. SN Brussels is know to send their sh*tty planes to Africa, because there are always problems with the planes heading to that continent. It is just another obvious proof of their racism."
Cons: "Everything : two hoiurs late, no info, unhelpful crew, terrible food,3 toilets for 200 people... The worst experience in flying"
Cons: "no clear information about delay and real flight time"
Pros: "It actually tasted great!"
Cons: "Movie selection was weak."
Cons: "They change my flight, and I had no kosher food in the other one"
Cons: "No service - not even a glass of water!"
Cons: "Flight delayed and waited over an hour at baagage claim .no one to speak to or help. Worker at baggage claim sitting on phone ."
Pros: "Flight left and ended on time."
Cons: "Sandwich bread was not so fresh."
Cons: "Coffee costing 3 euros on flight to Venice Uncomfortable seats. My husband and I had to sit apart because airline didn't check us through from Washington DC We will not be using Brussels Airlines"
Pros: "Check -in - very friendly staff Airport in Brussels was easy for making connection"
Cons: "The food was at extra cost - and pretty expensive. Not even water was offered free of charge. Was surprised that the food was on sale - nothing was said about it in advance."
Pros: "The welcome."
Cons: "There was not enough space for our luggage so we had to carry it for the whole flight, the crew didn't even care and there were extremely rude and not nice when we asked where could we leave our luggage, they said no. The flight was delayed for 90 minutes. TERRIBLE airline"
Pros: "On time Polite crew They gave an "express pass" for people with short connection"
Pros: "Clean, professional and great meal!"
Pros: "The plane was clean, the crew was friendly. Legroom was very good."
Cons: "We paid extra for economy plus, but they completely messed up that part of the reservation. Multiple phone calls and run around at the airport. The "upgrade " is a nice one but the hassle was stressful and still not sure if I'll get the $ straightened. Front of plane warm, but back cold."
Pros: "USB socket and decent selection of movies, music etc."
Cons: "No wifi and no electrical socket. By row 43, they ran out of blankets and dinners other than beef. The check-in website looked like it was from the 1990s. When I had to pay for a second bag at the airport (IAD) on the outbound flight, it took 15 minutes. When I came (BRU), they told me to wait in 3 different lines, wasting 30 minutes, before I got to the correct line. Then board the flight to return was a 45 minute delay. It's like these guys were totally new to the airline business."
Cons: "Rows are very close together. We were packed in like sardines. Stewardesses prevent people from going to the toilets in the back when they are serving, and do not allow access to the toilet in the front. Not "user-friendly"."
Pros: "Friendly crew, good food"
Cons: "First time on Brussels Airline - flying from IAD to Budapest and back via Brussels. On the long haul to/from Europe, the seats in coach did not have any type of individual air flow control above the seat. I was sitting by a window which must have been directly facing the sun. I have never been so hot and uncomfortable on a plane. Some kind of air conditioning did kick on for a short duration, but it was not enough."
Pros: "Same as above"
Cons: "Same as above"
Pros: "I hated that I had to do my own check in, the flight check in and the luggage dropping. I was unsure as id I had done it correctly, and even after the staff revised my luggage drop reciept, the luggae was not delivred appropriately. The flight was delayed, which made me have to o rush all over LHR, where I pretended to have breakfast."
Cons: "Unpolite and stressed, rushy staff on board. On top of that, all the running throgh costumes and pretty much the whole LHR airport, and what I hated the most was my luggage arriving 12hrs late."
Cons: "The flight was canceled. I found out the day before my departure - the airlines didn't even contact me to let me know - and I never got reimbursed for the canceled flight. I had to purchase a $1500 new ticket to get back home in time. I wrote to the Brussels Airlines and they never addressed these complains."
Cons: "Need more movies. Fly this route all the time and very little change."
Pros: "I liked the leg room in economy but the chairs were very uncomfortable for sleeping. The staff was amazing and helpful and overall an enjoyable flight."
Pros: "I liked nothing about this airline. Lucky I am life… Just when we took off , the pilot announced an engine failure, we returned to Marrakech airport waiting for information instead we were walked around the another from gate to gate, yet still no information. At 3:30 PM we were told that there is no flight that day. They put us in hotel at 8:30 PM. I am at the hotel at this time without information regarding the next flight . This is the worst airline I ever used in my life, not even some sort of customer service."
Cons: "Expel ROYAL AIR MAROC from your list of offers Punish them for treating travelers like garbage. I expect a refund from the price I paid"
Cons: "Serve better food"
Pros: "Very courteous staff. High quality in-flight meals."
Cons: "All great!"
Cons: "no communication about delays. lost my luggage. Left JFK without the kids strollers, car seat, and bags!"
Pros: "Flight was quick and great crew"
Cons: "The first leg of our flight was delayed so we missed our connection and our bags seemed to be lost. After searching all over the airport and asking staff we found it over across the airport along a wall. It would have been nice if the staff could have gave us this inforamtion"
Cons: "I had to run all over the airport, go through customs and security run to my gate because my flight was delayed 2 hours + I lost my luggage"
Cons: "Take off should be at time Install screen inside the aircraft for entertainment"
Pros: "Yes, seats comfortable"
Cons: "Requested vegetarian meal which was horrible"
Pros: "The boarding was fast"
Cons: "The customs and passport control"
Pros: "The crew was friendly and polite and the seat was so confortable."
Cons: "The boarding was little bit long if they could make little faster will be appreciated."
Pros: "Flight on time. No turbulence."
Cons: "No entertainment. Food was a mini ham sandwich and a cake. Plane furniture is getting old."
Pros: "The on flight entertainment was okay. But the headphone jack was faulty."
Cons: "It took us about 2 hours since we landed to finally get a hotel for our 13-hour layover. Then the attendant left outside to figure out transportation to the hotel which was an hour away from the airport. The hotel was filthy to the point that I didn't even feel like using their bathroom. Even the flight attendants we're horrible, they never responded to the ask for assistance indicator. I had to get up to get their attention. Never flying this airline again."
Pros: "Timeliness of food and cleaning up."
Cons: "Crew's short patience with customers"
Cons: "TVs did not work, no wifi available. Seats were cramped and staff was rude."
Pros: "Short flight"
Cons: "Bus to plane; disorganized boarding process. Counted heads numerous times; checked boarding pass three times."
Cons: "Flight was overbooked. Had an issue getting my ticket 2.5 hours prior to schedule flight departure. Flight was originally scheduled to leave at 4:30. It was first delayed to 8:50 p.m. Then further delayed to 10:00 p.m. Plane left Casablanca much later than 10:00 p.m. which caused a very late arrival to IAD airport, 2:30 a.m. Boarding was a disaster. Stayed in line for over an hour not knowing if the plane was going to take off from Casablanca. No water was distributed and no communication was shared with the passengers until the crew announced boarding."
Pros: "Everything was fine. Thank you"
Pros: "Flight crew was helpful."
Cons: "Food not great. Bathrooms a mess."
Cons: "A whole bank of monitors (at least 6, maybe more that I could not see behind me) in the center part of the cabin was non-functional during the entire 7 hour flight, despite one crew member promising to restart or reboot the system. While he did eventually reboot, it made no difference. The monitors did not work the entire flight."
Pros: "Normal transatlantic flight. Nothing bad happened."
Cons: "Boarding is not efficient and very disorganized. Lead to a slow boarding."
Cons: "Left an hour late with no explanation. They left the lights on for most of the flight. Very little legroom."
Pros: "Great food great customer service"
Pros: "Overall the flights with Royal Air Maroc were mediocre. The crew was typically friendly but I’ve seen much more better customer service. The dinner options are decent but lunch is not even worth serving since it’s a 3 slice cheese sandwich."
Cons: "The airline employees at the Casablanca airport are super unhelpful and definitely not warm and friendly. It appears that they don’t care about customer service or satisfaction. I wasted so much time running around the airport after being told to go to different areas just to talk to someone to resolve a ticket issue. The employees don’t hold any accountability and will pass the buck. The awful experience honestly tainted my view of Morocco as this was the first welcoming point into the country. I suggest that RAM retrain their staff to help customers get their questions answered and to treat them well since we are paying customers. Going forward I will be avoiding Royal Air Maroc."
Cons: "My flight from Casablanca to Dulles arrived 4 hours late, close to midnight instead of 8.15pm even though the flight took of on time a little after 7pm Casablanca time. What went wrong? Was the arrival time printed incorrectly on the itinerary? This unexplained delay/error caused a lot of distress for the loved ones waiting at the arrival gate for 4 hours."
Pros: "I liked that i came to visit my daughter"
Cons: "Service and crew need a real makeover"
Pros: "Nothing stands out"
Cons: "They left our luggage, poor customer service as an American, aircraft was not sanitary, no food options for vegetarians, boarding was a nightmare."
Pros: "Crew was very nice and helpful. Food was better than usua Royal Maroc food. Overall good experience"
Pros: "Very efficient to serve a meal and drinks on a one hour flight"
Pros: "The crew staff is simple rude. After I boarded the plane, I found out that I had my period, which was more than one week of my anticipated date. I travel almost every month domestically and internationally, and I had my period when flying before, and all the airlines have tampons or pads, even including United (which had a bad customer rating last year because of the incident). However, when I talked to the staff, first of all nobody understood what period, tampons, or pads mean since there is not a single English speaker, and this is a flight to NYC!!!! When I tried to describe them my problem, they simply dismissed me saying they could not understand me and passed me around from staff to staff until finally some kind traveller offered to translate. Then the rude staff members told me that they did not have anything and this is my own problem.They were completely unsympathetic and their attitude was horrible. I had to end up stack a thick pile of toilet paper in the underwear to prevent staining my clothes."
Pros: "How clean the airline was"
Pros: "I arrived o time to my destination"
Cons: "The tv didn't work."
Cons: "luggage did not come through from my connecting flight. very disappointed."
Cons: "Royal Air Maroc decided to combine two flights. This created a lot of confusion at the airport as we waited for a new flight number before going through security. All of the passengers were confused because we weren't sure which flight number to use for the gate -- now that an additional stop was added to the itinerary. While all of the crew were courteous and helpful, the overall operation was confusing resulting in unnecessary stress. No food service offered, even water."
Pros: "Food/ comfort / movies / blanket / eye musk"
Cons: "Unfriendly crew - across the board"
Pros: "It was an average flight experience. No complaints but no praises either."
Cons: "I booked through kayak/vayama and was never given the opportunity to choose my seat or let the airline know that I needed a vegetarian meal. I emailed the airline and got no response."
Cons: "Why air companies choose to use their run down, dirty planes on use in Africa? The washbasin was so dirty/old that even to just wash my hands I thought twice before doing so. No food or just snacks were served. No entertainment. It is a pity that travelers in Africa are awarded such disregard!"
Cons: "no working reading light or entertainment at all. i asked and nothings happened."
Cons: "40 minutes delay and it smelled like someone was smoking in the back of the airplane."
Pros: "I was prepared for the worst after reading so many bad reviews but everything went smoothly. They got us seats together even though the flight was full, we got our bags on the plane so we wouldn't have to go through baggage claim, they provided a blanket and pillow and eye cover and the entertainment console worked well. Plane appeared to be pretty new. Yes the food was bad but no worse than pretty much every other economy flight I have been on."
Pros: "Newer Boening 787 dreamliner. Didn't crash."
Cons: "Horrendous service! Miserable checkin process. Harassed by security. Horrible!"
Pros: "Service was awesome and the flight was smooth."
Cons: "Food was a big let down"
Pros: "Everyone was nice, helpful and it was easy to change dates without the big expense other airlines charge!"
Pros: "The in-cabin crew service was okay. The food voucher while in transit was well managed although clarity to the process must be given. All seems to be on the hush. Unless a passenger asks he/she won't get anything."
Cons: "No arrangement for strollers and no consideration for parents traveling with kids at the Yaoundé Airport. The Yaoundé airport leadership is truly lacking and customer service is mere reference. Rudeness and unnecessary bad attitude. No coordination between the in-cabin crew and ground operation for the delivery of strollers on the side of the airplane. The signage at Casablanca Mohamed V airport needs improvement. It is very confusing for transit passengers. Almost everyone was asking for directions or where to to go next. The Casablanca airport has no arrangements for diaper change for a male traveling parent. Only one bathroom on the WHOLE terminal requiring plenty of walking"
Cons: "the service- the bathrooms were not stalked from the get go- dirty, filthy actually and the crew didn't notice the awful stench on the plane. Someone had thrown up all over and we were smelling it for hours.... not okay"
Pros: "The plane was comfortable and the small amenities like the sleep mask and blanket were nice. The entertainment choices were better than most flights. The restrooms, though not super clean, were nice because of the automatic sensor features they employ."
Cons: "The food wasn't that good and I would have liked way more water than 3 small cups for an 8 hour flight. I saw some people with large bottles of water on the plane, though I was told that I had to throw my water bottle away at the airport - this was AFTER I bought a bottle after going through security and customs but before boarding a flight. When I asked for water, I was told that they would come back around, even though a nearly full bottle was on the cart next to me. The lights would come on at random intervals, which was bizarre."
Pros: "The flight was direct"
Cons: "The crew only appears during the meal for 7 hours the crew walked to give tge food and pick up the tries a passage got sick and no one cares"
Cons: "Crew opens toilets when locked without knocking. Flight added an extra stop without warning. Aircraft change meant no entertainment."