|Flights Arrive in||London|
|Flights Depart from||Tokyo Narita|
|Airlines||China Eastern, Malaysia Airlines|
Poor costumer service
I miss the fly from New York to China and after I was not aloud to you my ticket what was round trip to go back to New York and I was not given back even 1$ back fro that ticket
Gate changes. Lack of info on gate assignments. Quickly diffusing a group of passengers arguing over where to sit.
When I went to check in they disnt even want to help and were very rude
at least they gave us a voucher for a free dinner at the cafeteria in Macau
The flight is not too busy
I have to checked my all suitcase out and re-check in again even thought I am transfer. This is horrible!! Nobody informed me, I have to go back to customs and get my suitcase.
Excellent as well!
Everything good as well.
Whilst the main meal was ok, as far as breakfast on the LHR to KUL sector was concerned, by the time I was served my preference was no longer available. The crew member who served me made no attempt to see if another colleague had my preference available.
Friendly check in staff, thingking with the customer for aeat options.
A very long queue, while only 2 counters were open.
Crew on board did their best.
Because of an accident at Manila, all flights were delayed. This can happen, but the information provided by ground staff was far below standard. I assume they have procedures in place to inform passengers, and to make any estimations and guidance on what to do next. Absolutely no courtesy for passengers with connecting flights with different airliners. Usually, MH is a professional organisation, but this was an all time low in their service. Sorry.
Brand new A350!
Hmm, nothing really. Lucky I was not in a hurry..
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