American Airlines Business Class does not meet the standard it should when compared with Japan Airlines, Qatar Airways, or Air France. The flight attendants often appear disengaged and fatigued, with forced smiles, noticeable attitude, and occasional rudeness. Food options are subpar, the overall ambiance feels cheap and outdated, and the cabin design reflects a past era rather than current premium expectations. Lastly, the aircraft itself felt old and uncomfortable. Overall, the experience is not competitive with what peer airlines are offering today.
The flights were on time and the cabin crew were very nice. The only downside was that the food was not good
I like the intention and service of the flight crew. Japanese values were observed and appreciated as a customer.
In general, Japan Airlines was great! The flight attendants are kind and attentive. I was surprised to receive a late dinner on this flight, as most U.S. airlines do not serve a full meal. Because of this late meal, the lights in the cabin were not turned down until very late. I was hoping to sleep, but couldn't with the lights on so late. Also, this was a red-eye flight. Food was delicious and plentiful. Seats are very comfortable!
Excellent service, excellent food and beverage options, plenty of legroom
Underpricer is a terrible third party service that couldn’t change three letters on my boarding pass in time to make a flight. It cost me tons of money to have to buy a new ticket with JAL. I’m extremely let down with Kayak using such a sketchy company with horrific customer service.
Check in procedure is harder than with other airlines, infotainment system is outdated
I liked- timely took the take off I disliked- food for ANML was not served even after request, ASVML was really bad, the cleanliness of seats were not up to satisfactory level and I had to use my own sanitizer. Even basic sanitizer packs were not served, cabin crew could be more friendly as I noticed their behavior against other fellow passangers who were not speaking English well.
It was okay, short flight so nothing much to comment.
The crew was attentive and provided everything I needed. The business class food was excellent.
They had us seating down for one hour just waiting on the plane
Flying with BA is always a good experience—even in economy class. It is better if in business and first class. Timely, breeze through security and timely connections
Easy, straightforward boarding process. Flight attendant was lovely and attentive, food was delicious - especially dinner, I had the roasted chicken in a mushroom sauce with potatoes - and entertainment selection was top notch. I would fly with BA again.
We waited at BOS at the gate for an hour and couldn’t get a drink or anything. Once in the air the service, food and ride was excellent.
Crew was good. Seat was worn but overall okay. The infotainment system is outdated and needs to be updated. BA should provide free WiFi for club world/business class passengers.
My enetertainmnet screen was broken. Lost my bags. Almost missed my flight do to connection issues with (despite a request) ZERO help from crew. Food was edible. Potatoes pretty good even
This review if for American Airlines. From London to LA, British Airways customers flew American Airlines and there was a small incident on the plane with a customer that was sitting next to me. She had a gluten free meal which she selected online. The flight attendant brought her food and both times, it contained gluten (bread, cracker) and by the second time, the customer mentioned about the issue to the flight attendant because she is highly allergic to gluten. Customer was very gentle and just wanted to note that both her meals contained gluten on the tray. The whole situation could have ended really well if flight attendant just apologized and mentioned she would relay the message to the responsible party. Instead, she entered defensive mode and started making some BS excuse about how the cracker that was supposed to be mine, fell onto her tray instead. Mind me, I already had that cracker on my tray. I doubt I would be given two. Also, she mentioned that the bread from the previous meal was gluten free. REALLY? I ate that bread and it tasted like it had PLENTY of gluten. The whole situation was handled so poorly, not only by that one flight attendant, but by 2 others. The reason I intervened is because the customer sitting next to me was tearing and all she did was mention the mistake which could have cause her health great damage, and instead she received attacks and excuses. AA, you should train your employees how to better handle situations like this. A 'well, I don't see why this problem is a big deal since you (the customer with allergies) read the ingredients and avoided eating the cracker that "accidentally fell" from the tray of the customer sitting next to you,' should not have been coming out of a flight attendant's mouth.
Continue to be disappointed that the “food” for “ordinary” fare paying passengers is poor - on this flight it consisted of a packet of two biscuits and a small bottle of water … not even offered a “free” cup of tea or coffee. Suggest a review of the “menu” and offer a hot drink to ordinary (economy class) passengers. On this route there are many far cheaper flights available - paying almost £200 for a flight that could have been bought for less than half this price should have some “perks” - offering hot drinks to all passengers would, in my opinion, be a cost effective measure which would improve the image of British Airways.
Aircraft was comfortable even in economy, clean. Entertainment screens were excellent and. Hoice was very good. Good was just ok. Crew was not bad.
Entertainment system didn't work well. Also no new movies and limited choice of other programmes. . And only one USB A charger option. Most modern electronic items needs USB C. Planes should offer both
