Find cheap flights from Tokyo Narita Airport to Vermont

Find cheap flights from Tokyo Narita Airport to Vermont

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Round-trip
Economy
Tokyo (NRT)
Vermont
Thu 9/23
Thu 9/30
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Top 4 airlines serving Tokyo Narita to Vermont

Scores according to KAYAK customer reviews

8.3
Emirates
Overall score based on 15,476 reviews
8.3
Boarding
8.2
Comfort
8.4
Crew
8.5
Entertainment
8.0
Food
Airline reviews

Pros: "Crew is horrible. Very rude and refused to help by any means when i asked for my baby stroller. I have 2 kids that I had to carry all the way through customs and bagga claim because refuse to bring stroller to the gate and was very rude in their answer. Horrible Experience. I will never fly emirates"
Cons: "train the crew to respect customers, and to show care for families. I'm surprised Emirates always market about how friendly they are with family travels when the crew not only refuse to bring the stroller to the gate like all other airlines, but was also very rude. Her name was Annalie"

Pros: "Good meals, comfortable seat with fantastic entertainment options."

Pros: "Crew was very friendly. Food was good. Seat wasn’t bad."
Cons: "Price should be a little less, comparable to that of Qatar Airways."

Pros: "A perfectly ordinary Emirates flight: good food and entertainment."
Cons: "The Kabul route often has less experienced travelers. So passengers couldn't figure out their seat belts, couldn't lock the toilets, stood up while the plane was still on the runway, pushed and shoved to try to get off the plane first, etc."

Pros: "I had the whole row. Food pretty good for economy. Good movies"

Pros: "nice comfortable flight"
Cons: "depaert on time"

Cons: "Food options have changed. We used to get AVM and now IVM is pretty bad..Hope you can replace unhealthy UPMA like items to healthy Pongal"

Pros: "Service"
Cons: "N/A"

Pros: "Great service and attitudes by staff."

Cons: "Almost all the flights I take out of Cairo leave late, not sure if this an airport issue or what but it is very stressful to have boarding go so slowly and to have the plane take off over an hour late. This has now become "the norm". Please make better efforts to leave ON TIME!"

Pros: "Fabulous flight and trip to Australia"

Pros: "The leg space and the entertainment. The crew were very nice."
Cons: "The bathroom must be kept cleaner."

Pros: "Entertainment. Free 2 Hours wifi acccess"
Cons: "Was late to depart. Having to take the bus to the airport terminal."

Pros: "the people working on the plain and airport."

Pros: "Excellent. All the staff were great and helpful."
Cons: "I forgot to ask them to put to add my quantas points for the flight home and an worries I can’t noe but need to try and do that tomorrow. There was no where to add them when I booked the flights."

Cons: "They changed my pre reserved seat without telling me and I was by the bathroom. Super uncomfortable the entire flight."

Pros: "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"

Pros: "What I like is the food served, the entertainment, and the toilet."
Cons: "What I didn’t like is some of the stewardess attitude wasn’t really good, they have the grumpy face throughout. My seat, was unable to push back, the button was gone."

Pros: "Delayed by 3 hours!!"

Pros: "Emirates flights are awesome and have a good stuff. Very well organized staff and good food served"
Cons: "Nothing bad."

Cons: "All good"

Pros: "Crew were excellent , very pleasant and helpful"
Cons: "Food was horrible , not much options for vegans"

Pros: "Internet in boeing 777"
Cons: "Internet in airbus 380"

Pros: "The staff were pleasant and the food was passable"
Cons: "The number of children screaming and running up and down the aisles was ridiculous. Since parents can’t be trusted to stop their darlings from raising hell, the flight attendants need to. The poor old guy next to me looked like he might die from exhaustion after this long-haul hell. In other news, rushing us into the bus and then leaving us standing there for 30 minutes is not my idea of a good start to the journey."

Pros: "Food and crew were great"

Pros: "Nothing"
Cons: "No Leg room Bad food Delayed flight"

Pros: "Very comfortable and good service aboard plane."
Cons: "Very long ride on bus from plane to terminal in DubaI. Very unusual and uncomfortable."

Cons: "This seemed far different from emirate flights that I'm used to. Over the years their service has decreased but the 1 meal and sub-par snack I got for an 8.5hr flight was poor, likened to a budget airline. This is the second flight recently I've been on that the drinks come so long after the meal you don't even get to enjoy your cola with the meal. The first food cart should have colas if there won't be another cart to come along until 30+ minutes later. I also expected Emirates to provide an eye patch, an 8 hr+ flight in the night time hours in worthy of an eyepatch. Budget airlines do not provide this, but I expected Emirates to. Lastly, I don't think it's necessary to hand out a menu indicating there is something to look forward to when the food is of quite poor standards for Emirates, standard for all other airlines. Maybe the Durban to Dubai route stocks he flights with less experienced crew, this is the impression I got; a much less refined group of people on the plane."

Pros: "Comfortable seat"
Cons: "I was inzble to select vegetarian meal on ypur website"

Pros: "Food, comfort, service -- all excellent for the 10hr flight from Athens to NYC! Hands down better than any other airline I've flown with for same number of hours and distance."
Cons: "While there was much in the way of options for entertainment, navigating the system & touch screen was a pain. Often the mouse doesn't follow your touch and you end up clicking things you didn't mean to click + having to press multiple times."

Cons: "None"

Pros: "A380 is spacious"
Cons: "my seat (head) was broken"

Pros: "Everything was great. Flight crew was fleindly. Can't really be bored with so many free movie selections."
Cons: "Nothing to dislike to be honest. Overall experience was amazing. Emirates is a great airline."

Pros: "Entertainment and crew service are very good."
Cons: "boarding could have started on time."

Cons: "I found out that my payment was not verified as I arrived at the airport and I wasn't informed my email or any kind of way about it. It was a total disaster. Deeply disappointed. Regards"

Pros: "Service, comfort"
Cons: "Too much costly for a Tuesday flight. But rest all good"

Pros: "The service was the best ever. Business class: The floor plan of seating was smartly laid out with plenty of room for storage. People were not crowded together and the food and drink were 5-stars!"

Pros: "The great customer service once on board was outstanding... great amenities and prompt return of requests..."
Cons: "The Airline Denied my WhiteWater Kayak then Allowed 12 hours later 2 Kayaks of equal proportions. My whole trip was focused on having this kayak.. it forced our trip into confined abilities and completely took away from my overall experience in Africa... I want a free flight with a boat.. I can give you flight details of my last flight takken .. What do you say..?"

Pros: "It was good"

Pros: "Free meal. Free drinks. Not packed so it was comfortable. Great accomodating staff, they were definately amazing even in economy. Power at every seat to charge devices a great list of movies shows etc... food was great tasting and good portion. I enjoyed this flight more than american, delta or any of the big name companies. They should strive to be this good."

Pros: "Food"
Cons: "Coffee and tea"

Pros: "Live the overall ecperience"

Cons: "We had a long layover in Dubai and decided to go out to explore the city. When we went to go back with the same carry ons that we had been using our entire trip (with three different flights with them), They made us check in our hand luggage because it was over 7kg. When we went to talk to the person at the gate about it, he was very condescending and rude and not helpful at all. They were also not nice on the plane. Never flying again."

Cons: "Some of the crew staff are arrogant and unfriendly. I think they need to be trained on customer service!"

Pros: "Flight was on time. Service during flight was outstanding."

Pros: "The plane was good and new. Larger plane and ride is a much more comfortable for the longer hauls. Overall good experience traveling."
Cons: "Veggie food, especially Asian vegetarian was unpalatable for the longer flight. Kids pretty much starved to then eat at the Dubai airport later."

Pros: "Nice spacious aircraft , nice catering , friendly crew."

Pros: "Lots of food"

Pros: "Flights were on time."

Pros: "I fly all over the world and this was the best flight I have had for a very long time - courteous, friendly comfortable"
Cons: "Nothing really"

Pros: "Horrible , in-humans"
Cons: "Everything"

Pros: "Crew and seats"
Cons: "Sound system,, entertainment system should not be turned off 25min before landing"

Cons: "Narrow seats"

Pros: "Crew was fine."
Cons: "The food quality was really bad with no alternatives. All passengers with vegetarian food option were complaining."

Cons: "Clogged sinks"

Pros: "Boarding in this time was quick, flight was delayed by almost 45 minutes but pilot made time and we were only 10 to 15 minutes late landing into Singapore. The only redeeming quality was the nice gentleman next to me who was helpful."
Cons: "Food was quite mediocre to be honest."

Pros: "Flight from Abu Dhabi to kolkata"
Cons: "When I was checking in in Nairobi The lady was rude and unfriendly I have never experienced such behavior from any airline stuff"

Cons: "The on boarding staff was rude and unhelpful. The seats of the same ticket were not issued aside each other. The food is below mediocre compared to Emirates. Would take Emirates anytime over Ethihad moving forward."

Pros: "Only process of boarding."
Cons: "Everything else was not close to other comparative airlines. Food was horrible. Just FYI, cottage cheese is not the only food for Asian vegetarians. There actually are many other options. Not enough options for entertainment. The seats for economy class were way too crammed. With the growth in technology, it would be helpful to have a USB port to charge. ELL phones."

Cons: "Overall cabin is too cold"

Pros: "I was impressed they gave us a full meal for only a 3.5 hr fought"
Cons: "Crew was a little rude"

Pros: "Seat upgrade in response to complaint"
Cons: "Etihad website did not allow check in and seat allocation until arrival at the airport. This meant that, despite having booked months before and making numerous attempts to complete web check in, my wife and I would have been placed in the centre two seats of a block of 4 seats. The check in process makes Ryanair look excellent!"

Pros: "I liked the cleanliness, the beautiful kind staff, and most important of all, the safe flight -- oh yeah, I loved sampling your world class music selection"
Cons: "for a tall guy you need to raise the seats a bit; the food was better than most airplane food but overcooked rice and fish was meh ... it's hard to image how an industrially prepared food could be better, but until you figure it out I'll keep packing my lunch"

Cons: "The seats in row 43 should only have 3 in the middle as I kept getting bumped by the trolley as the aisle narrows considerably at that point in the plane."

Pros: "Friendly and professional. Always with a smile."

Pros: "Nothing"
Cons: "Crew was very rude, ground or air. Our layoff was 11.hours nobody provide us food or hotel, we stayat terminal 3 for 11 hours. Seats were assigned to us was in the end of craft though we're 1st in check in. Food was rotten like dogybag with no class. Head phone were broken."

Cons: "Mishandled baggage"

Pros: "food was great!"
Cons: "Same crew not that friendly"

Cons: "The Crew do not give you the meal what you booked during reservation, what is the point in booking the meal prior if it is not served."

Pros: "On time"
Cons: "The food was tasteless"

Cons: "Etihad checkin crew at ahmedabad are the worse in the industry and would never fly again with such service."

Pros: "Food was good."

Pros: "Staff was very courteous"
Cons: "Only one wheel chair was provided during the flight to NY"

Pros: "Very courteous and professional crew"

Pros: "On time, entertainment, friendly crew"
Cons: "Seat comfort was HORRIBLE on 777. Next leg on A320 was tons better."

Pros: "Cleanliness of the bathroom"
Cons: "Breakfast was not good enough"

Pros: "I like service in cabines"
Cons: "I didn't like service in JFK counters..they didn't let me in my hand carrying bag to cabin..but some passengers had big bags then my bag..."

Cons: "Ticket was not emitted I discovered it two days before departure."

Cons: "In the waiting area there was a smoking cabin nearby. It wasn't sealed properly and you could smell the smoke all around the gates. It causes me to cough. It would be nice if the room had 2 doors or else was located down a corridor away from the gates."

Pros: "clean toilets"
Cons: "breakfast food was more oriented toward near east taste than western tastes. Very bumpy ride,the pilots should have tried to go around turbulence or reduce speed,etc."

Cons: "Going to Cairo my luggage was delay in Abu dhabi and the luggage service at Cairo airport was the worst i have ever seen in my traveling live it took one day for my luggage to arrive to Cairo and it Came wet and everything in side was wet and they give me PH# to compliance never answered i West one day just chasing my luggage i will never advise anyone i know to fly Etihad bad bad experience never Again"

Pros: "Seating and inside flight everything was good"
Cons: "My luggage was tested with 2 machines and it was shown under 23 kgs but as i went on airport it showed me 27 kgs. I couldn't return anything and i had to pay over wieght fees. It was a shock for me."

Pros: "I like their perfect schedule. Their crew members are also very helpful."
Cons: "The first main meal was the same as in the flight from kolkata to abu dhabi. I don't get non veg option. I got very bad smell from my next passenger."

Pros: "The crew was helpful and the seats were comfortable"
Cons: "Wish there could be more options for the entertainment and given that it is 14 hour long flight, the meals could be given more frequently."

Cons: "Flight was canceled...."

Pros: "1. Consider improving vegetarians food options. Particularly from Chicago to Abu Dhabi & Abh Dhabi to Chennai was unsatisfactory. Jet airlines also served horrible vegetarian food between Chennai and Abu Dhabi 2. Excessive connection times at Abu Dhabi & also in Chicago/New York. Consider reasonable connecting times (3-4 hours). 3. Relatively long time for check in"

Pros: "The sits we're very comfortable, the food was great and there was a flight attendant who was very friendly and very professional, her name was Giorgana from Rumania, I was impressed with how polite, and efficient she was , smiling to all the passengers and doing a great job."

Pros: "Flight was spacious better than others."
Cons: "No option to choose kids food in website. Also the vegetarian food was bad. Passengers were made to stand near the door of the flight for around 30min as cleaning was going on. Should have at least left them seated at the waiting area."

Pros: "Na"
Cons: "NA"

Pros: "It was a good experience with Etihad airlines, comfortable and ambience."
Cons: "Food provided is not at all good. Very very poor."

Pros: "It was a good experience with Etihad airlines, comfortable and ambience."
Cons: "Food provided is not at all good. Very very poor."

Pros: "Courtesy, hospitality, staff's approach"
Cons: "Improve toilet facility and provide little more legroom between seats. Services inside the aircraft wS wonderful! You have a bunch of kind people!"

Pros: "Food and hospitalityu"
Cons: "Seating was too narrow"

Pros: "I had a stress free flight everything was handled right on time, made for a good vacation. Everyone was very helpful. I would recommend Etihad."

Pros: "Timeliness of flight departure arrival"
Cons: "Food was of poor taste and quality on Etihad. Jet airways food good. Eye patch made of material that smelled strongly."

Pros: "Crew were so courteous, elegant, professional and friendly."
Cons: "Food was typical airline food - not much one can do about that!"

Cons: "We stayed in the bus for 40 minutes before going for our flight, our luggagesite didn't come, they suppose to send our luggagesite to the hotel they didn't and are making us to go to the airport to pick them up,overall I had a very bad experience with Etihad airline."

Cons: "The food plan could have been a little better. I was told they ran out of vegeterian food and then was given vegeterian food."

Cons: "Flight got cancelled at JFK..No food voucher or hotel voucher given.. No assistance in getting to near by airport for rescheduled flight. Flight has been cancelled 2 times already. Stuck in New york from last one day. Ethihad needs to do more for international passengers to help them find an accommodation at least. There was nobody to help or a distress center available at JFk airport."

"The reply O gave before was meant for last leg of my flight from Tokyo on American Airlines to Dallas Forth Worth Intl."

Cons: "remove justfly"

Pros: "Great crew"

Cons: "I could not access the games the lady next to me, and others were playing. When I decided to watch movies the earphones were so small they kept falling out of my ears, and I am a small woman. It was a long flight from Tokyo to Dallas, and the lack of diversion became a major irritant."

Pros: "Crew was good"
Cons: "Less gate changes"

Pros: "Yes"

Pros: "With the exception of comments below, everything was great."
Cons: "Although I understand bad weather is out of the airlines' hands, cancellation of flights seemed to be called a little early (ie to places that we just starting to rain before snow). It took me four days to get home (mnl-rap) because of cancelled flights"

Pros: "I was with Japan airline and they were amazing crew and amazing service with very good food"
Cons: "The seats and entertainment could have been better"

Pros: "Comfortable good service and friendly attendants and good price"

Pros: "Movies are comparatively new"
Cons: "My flights between Chicago and Japan delayed both ways. My wife's flight from Chicago to Japan which is one day before mine got cancelled. Her name wasn't in the system for her rebooked flight with Cathy Pacific. HORRIBLE!!!"

Pros: "comfortable seating, lots of movie choices. food and drink selections were nice.Galley snack choices were underwhelming"
Cons: "Staff was fair, but nothing compared to the service on JAL from CA to Tokyo. Very loud throughout the flight pushing the drink cart through the 8 Business Class rows instead of just delivering drinks to the 32 people in the section. Once the initial food & beverage service was complete, the service practically disappeared unless i sought them out in the galley."

Pros: "AA hired a stewardess from Taiwan who spoke to us in our language. She and her team all made sure our journey was comfortable."

Cons: "Taxied for 45 minutes. 10 minutes to open the door. Had to walk .5 mile to get to customs. Had express pass because of connecting flight Still had to wait in line with express pass. Then had to transfer to new terminal. Trains out at ohare so buses. Waited another 30 minutes for a bus then 15 bus ride. Missed flight and had to set around for 4 hours for next. Totally unorganized. Not this way in Japan."

Cons: "Meal, comfort, crew"

Pros: "I like that the flight left on time and arrived early at LAX."
Cons: "They ran out of breakfast. Seat configuration was 3-3-3 in economy and not 2-4-2 like on the JAL flight on the way to Japan. The level of professionalism is much higher on JAL in regards to the flight attendants than AA. The boarding process still needs a lot of work to be more organized (take a look at JAL as an example - they treat customers like kings and queens). Also, there was no way to get a seat assignment through the JAL website. That website looks and acts like it’s from the late 90s."

Pros: "Entertainment was great, amenities such as USB charger and outlets were convenient. Flight departed about 10 minutes early and arrived early as well! Crew was friendly."
Cons: "Food was not great."

Pros: "Crew members provide better service than I expected. It seems that American Airline has increasingly improved its service which is a good sign. Food was good. A wide variety of movies and otger entertainment on board is offered on each passenger's personal screen."
Cons: "Space for seats in such a long flight should have been bigger. Compared to other Asian airlines, AA seems to be thrifty on seat space."

Pros: "The onboard crew was very friendly and attentive. American’s service has been vastly improved on international flights over the past couple years. It’s always nice to have a good selection of on board entertainment to keep you busy for 10 hours."
Cons: "The boarding process was disorganized and I was told I wouldn’t be able to carry on my luggage even though I had flown 2 other American flights that week and had no problem. I measured my bag before starting my trip and it fit in the bin. After demanding an explanation from the gate agent. She let me board with it. The seats on every airline get smaller and smaller. have less leg room and are hard. I’m a 5’10 woman and was incredibly uncomfortable after a few hours."

Pros: "flight time was very good, arrived early"
Cons: "Food options were even more deplorable than the last flight. Ate very little. Might go with ANA next time."

Pros: "Really friendly crew"

Pros: "The fact that the plane landed."
Cons: "American Airlines is running neck and neck with United, competing for the world’s worst airline. They have crammed so many seats onto their planes that I’m surprised it isn’t a health hazard. I was in an aisle seat and every time I started to fall asleep, someone going down the aisle slammed into me, making any sort of rest impossible. And the flight attendants had the typical U.S. flight attendant perma-rage, of course. I feel sorry for them, underpaid and overworked, but always p***ed off. Anerican Airlines needs to look at Emirates and other non-U.S. carriers to learn how to treat their passengers."

Pros: "very friendly crews , nice entertainment selections and very reasonable fare. I enjoyed very clean and neat environment. I will fly again with this one."

Pros: "The flight crew were all very nice and attentive. The on-board entertainment kept me busy during my waking hours. I appreciated the complimentary blanket, pillow and earbuds."
Cons: "The quality of the food selections were ok but could have been better. The remote for the tv screen did not function well with the games. Also, the seats were very hard, sleep did not come easily."

Pros: "Current movie selections"
Cons: "The seats are cramped. They served the final meal very close to the actual landing. The legroom is not comfortable enough for an average size adult. i asked the attendant at the gate for a seat change but never heard back."

Pros: "New plane with shades on windows. Comfortable flight."
Cons: "Nothing"

Pros: "The service and the food"
Cons: "Seats are on top of each other, very close space, too many people in that flight or should I say, too many seats for that short of space"

Pros: "Crew was very polite."
Cons: "For international flight that plane was way to tight. It was like being stuffed in a can for 11 hours. I will try to not fly international with American again."

Pros: "on-time, very organized, fast checkin"
Cons: "cramp leg space"

Pros: "Not much"
Cons: "Seating horrible"

Pros: "The plane landed on time."
Cons: "Beverage are limited, one of the crews was loud, the food was terrible. I made a reservation through japan airlines. If they do a codeshare, they should give the passengers equal advice."

Cons: "Prefer ANA to JetStar!"

Pros: "Other members of the crew were very helpful."
Cons: "I sat in an aisle seat and one of the crew, old man with a lot of facial hair, must of hit my arm going and coming 15-20 times during the flight. Not one apology. NOT One!!!"

Pros: "The crews were very kind to young people."

Pros: "Great service"

Pros: "Snacks, meals, movies"
Cons: "Too squishy Flight attendant didn't give us a card to fill out for customs. She just walked right by quickly without asking."

Pros: "Not much! The flight was smooth and without event."
Cons: "Originally, I was scheduled to take a JAL flight from NRT to DFW, but for some reason, American Airlines switched the service to their own aircraft and crew. If I would have known that beforehand, I would not have purchased my ticket through AA.com. During my original online booking, the screen said JAL service from NRT to DFW. Just about everything was bad about my American Airlines flight. I travel to and from America several times a year from Asia. Each time I travel, I swear I will never fly an American based airline for the trans-Pacific portion of my flight. My latest experience with American Airlines only reinforces that resolution. The in-cabin crew is (and I'm being nice) pathetic! They are veteran flight attendants and they look and act like they could care less about the customers on the flight. Frankly, I'm just downright disgusted with the service and personalities of the American crew's attitude. They act like they are old and tired, uninterested in quality service, and that we (the passengers) are an imposition upon their life. For example, mid-flight, I walk to the back of the airplane for something to drink, instead of assisting me they point to a "station" at the Emergency Exit door stocked with random drinks and snacks. While they are chit-chatting, looking at their smartphones and reading newspapers, books, and Kindle-type devices. That has never happened on an Asian-based airline flight. Another example, in-flight food service, the cabin crew members are waking people up to serve food and, instead of being gentle and cordial, they are rude and impatient. My 2 row mates were both Asian, and because of being awakened and the ambient noise in the aircraft, they could not hear what the flight attendant was asking. So, with a tone of impatience and disrespect, the flight attendant virtually shouted at them their choices for the meal. Whatever happened to the "customer is always right" or the "customer is king"? My renewed resolution: I will no longer fly American-based (because Delta is even worse) airlines to and from Asia. If needed, I will pay the higher fees and fares to fly anyone of a number of Asian-based carriers. It is worth it for the 24 hours it takes me to cross the Pacific. I am sick and tired of the begrudged and entitled attitude of the archaic cabin crews of American-based airlines."

Cons: "AA charges extra for a lot of the economy seats which they claim are "premium" but do not warrant the excessive price tag."

Pros: "I flew Tokyo to Vegas and the entertainment was great."
Cons: "They cancelled my flight vis lax and put me on a flight vis Dallas. That added about 7 hours to my journey. Then they sit on the tarmac for 50 minutes doing nothing on both of the two flights."

Cons: "I bought tickets for JAL Japan Airlines but it was American Airlines !! If I know that when I buy tickets I don't buy it !! I will not buy tickets at KYAK anymore."

Pros: "The in flight entertainment consoles were nice with a great selection of recent movies, which was nice since the flight was 12 hours. The food was alright but nothing to write home about."
Cons: "The seating space was much more cramped than the JAL flight I took over to Japan. It was awkwardly close to your neighbor when getting adjusted with seat belts and such. This would have been OK for a shorter flight but a bit too close for comfort for a 12 hour one."

Pros: "Comfy and friendly. What's not to like up front?"

Pros: "Sears had more room than as medal, service and hospitality much improved over as. Dinner and breakfast were scrumptious and drink choices were abundant."

Pros: "I was one of the wheelchair passengers, obviously I was struggling and asked an attendant to help me with my carry on bag to be stowed in the bin above the seat. SHe said she can't because she will be greeting the passengers!!! Anotherattendant finally helped me but it is disconcerting to be received like that by one of the crew. I did get helped by Ms Gonzales getting off the plane , I am very grateful that despite the first unpleasant attendant, there was a nice one among the lot."
Cons: "I 'm not sure if this is the venue for my complaint. When we landed in DFW there were 13 passengers on wheelchairs but there were only 3pushers.. there were 2 of us that were left and abandoned for about 40 minutes, I finally had to leave my chair and push the other lady's chair through passport control. Finally one AirServ pusher helped us with our luggage through custom and then transfer. I got to my gate 3 and 1/2 hours after we landed."

Pros: "Na"
Cons: "Na"

Cons: "The flight attendants were rude and short. They were not welcoming and an attendant asked if I could "just pick the meat out" of the food considering I am a vegetarian. That is unacceptable and overall they just seemed annoyed that they were working on that flight and did NOT go beyond to make the 13+ hour flight comfortable."

Pros: "New airplain."
Cons: "As usual bad luggage handling in USA. At passport control, noticed that my luggage handle was removed half way but I had to re-check in the luggage and airline people did nothing about the handle with tag. And the luggage was lost. Can someone study how other country luggage handler care about customers ' luggage? Save your operation cost!"

Pros: "Rveything ok i noticed American keeps lights low for people rest unlike other airlines"
Cons: "Everything fine considering hours in plane also note passing out fooda all once jal toyko manila didnt like"

Pros: "Economy comfort seating was nice but overpriced. Not sure its worth the $150 ish i paid. American even seems to charge for aisle seating as a premium."
Cons: "Most of the flight attendents acted likenthey wished they were somewhere else. Tired of there jobs."

Pros: "- approachable staff - plane was insulated enough where I wasn't too cold - ample food options on flight"
Cons: "- plane was older and less comfortable - limited film selection - films only played at certain times so you had to wait in queue until the next showing started"

Pros: "Electrical outlets. Comfortable seats."
Cons: "Changed the time of the flight affecting our plans why we did buy this route. Couldn't check in online"

Pros: "Crew was good but being 6’4 and 300 lbs set was very small"
Cons: "Leg room and seat room"

Cons: "Our bag was tagged as Priority, and was literally the last one off the plane. We clearly have different definitions of that word."

Pros: "Nothing except the movie selections and wine."
Cons: "Better seating... seats are small and crampy. The flight attendants were not friendly and attentive. I pressed the call button 3 times within an hour to receive headphones and they never came. My neighbor let me borrow hers. The food was terrible. Not many vegan options."

Pros: "Service, Hospitality, food, & comfort."
Cons: "Need more Hindi movies selection."

Pros: "I like that we left on time"
Cons: "Spending 2hrs to get out of customs, 20 min ride from to terminal 1 for transfer, another long line through security, missed the flight to msp with in 5min. I would avoid Chicago in the future."

Cons: "Not a broken chair, brighter display screen"

Cons: "I flew the first leg of my trip with ANA and the next leg with United and I certainly noticed a difference in terms of customer service. They are less friendly and seemed to have spent more time with a couple of passengers who appeared they know personally than the rest of the passengers."

Pros: "The pilot and stewardess were very pleasant to chat with the stewardess was sweet, pleasant to chat with. All around enjoyable She likes her job as does the captain."
Cons: "I fell getting out of my small seat breaking my glasses and hitting my head on the top of seat’nnn"

Cons: "Plane was delayed for 5 hrs"

Pros: "Nothing"
Cons: "Everything"

Pros: "I love everything and ANA is so care about every details for customers. Food is good, service is good ,and thank you for the great time."
Cons: "I really really really very very hate United. everything about UA. worst service, worst cost, and everything."

Pros: "Nothing"
Cons: "Everything"

Cons: "What I wrote above was meant to describe our experience from Chicago to Burlington- not Milwaukee to Chicago. Although, we had a delay in Milwaukee too. Overall, everything was only fair"

Pros: "Staff was great and always helpful and efficient. Food was good on this flight. They made it seem like it was not as long as it was."

Cons: "When purchase we were told that this flight was operated by ANA airline and we got an ANA flight number, but turns out that it was United Airline and the service was much worse than ANA airline."

Pros: "Service and food were great. Flight was smooth and a lot of leg room. Will definitely fly again."

Pros: "I had a good amount of time between each flight, every plane was waiting at the gate when I arrived, every flight arrived early."

Pros: "Punctual flight and not filled to last seat. Excellent amber beer.option, no extra charge for beer or wine. Crew members were friendly and eager to please. They were happy to supply extra snacks and coffee or water between regular service. Seat reservations were properly done (unlike a flight in June on Etihad)."
Cons: "In boarding, putting groups 3, 4, and 5 in the same line works poorly. Location of electric outlets needs better (i.e. some) documentation; had to ask crew. The heat fluctuated between too warm and too cold; had to put on and take off a fleece every 10-15 minutes. Chicken option for dinner rated spicy, so had to opt for pasta. No Asian options on flight from Japan; sad. So-so movie selection, controlling screen not very easy, screen often too dark. The list of movies in the United Magazine was incomplete and inaccurate. The size limits on carry-on bags and personal items was smaller than other airlines, unnecessarily so for the latter given the size of the space under the seat in front. United is inconveniencing customers without any justification."

Pros: "The flight got us back home alive."
Cons: "mechanical delays in Tokyo with only fair communication especially after we were in the plane."

Cons: "I reboarded the same plane for this leg of the trip. The same issue with the air being unbearably cold."

Pros: "Flight was on time and the aircraft was clean. Movie selection was pretty well!"
Cons: "The United flight back did not have as comfortable seats in economy as the ANA economy seats going to Japan. I had an isle seat on both flights but found the ANA aircraft had much more comfortable seats."

Pros: "Corteus smiling faces and on time"

Pros: "Nothing."
Cons: "Food sucks. Looks very cheap. Tasteless. Entertainment is so outdated. Cerws are so rude. I'm not flying with them ever."

Pros: "The staff are really nice, they try to help to their best abilities."
Cons: "The only thing was that there were many loud children, there's no helping that."

Pros: "Nothing compared to the part condiucted by ANA."
Cons: "Lacking in patience. Use of negative body language on passengers."

Cons: "Terrible food on UA flight from Tokyo to Newark. Just terrible food. ANA had 100% better food."

Pros: "The flight crew were much better than the one on the out-bound flight. Our steward was really good."
Cons: "The Polaris class thing is not fully put together. The ANA cabin was more comfortable."

Pros: "Every member of the crew was really helpful, especially since I had a cello with me. They helped me with tips on how the airport and their boarding system worked, and I'm sure they are just as good with families and people carrying heavier luggage."

Cons: "Over all service was good. Only food what I ordered could not get. My requirement was vegetarian without onion, garlic and mushroom. There was mushroom in the food."

Pros: "Crew was friendly on the return flight from Tokyo, but we're quite strict on my flight from NY to Tokyo. Seems like the improvement in composure was due to recent controversy surrounding the airline."
Cons: "The food served on both my United flights to and fro Tokyo served what I consider by far, the worst airline food I've ever had in 20 years of flying internationally. It was on par with NYC public school lunch. Never flying United again."

Pros: "Being Asian, I consider myself lucky that my United flight wasn't overbooked or else I might have been forcibly removed from my seat and dragged out of the aircraft like a sack of potatoes with a bloody nose, and then United CEO adding insult to injury by apologizing to all the passengers in the flight EXCEPT me. Outrageous. I have flown almost 2 million miles on United but this ugly inexcusable incident gives me serious doubts about this airline's true character."

Pros: "Flight was on time and the flight attendants were friendly"
Cons: "Food was mediocre-especially the breakfast sandwich (it was cold mystery meat)"

Pros: "I asked if I could be moved out of a window seat into an aisle seat and they were able to do it immediately."
Cons: "The headphones had to be inserted into my ears and that is uncomfortable for me. I would have preferred the type that have large speakers outside of the ears."

Pros: "Cabin arrangement and chair configuration."
Cons: "Although acceptable, service on United is nowhere near the quality of service on ANA."

Pros: "almost everything"
Cons: "the omlete was so nasty and the sausage thing tasted horrible"

Pros: "It got me back to the USA"
Cons: "Everything associated with United Airlines: bad food, wifi that didn't work, filthy restrooms, old plane, etc."

Pros: "The crew to be more friendly. Crew were quite rude."
Cons: "Crew"

Pros: "Seat space OK for economy class experienced crew"
Cons: "Transit time less than 1 hour. last on plane for seating (wheelchair customer) Not enough bathrooms in econ class"

Pros: "They had movies you could watch, for a price"
Cons: "I think united pays it's staff to be unnecessarily rude. It's so much rudeness that is almost ridiculous. Their demands, censure and dismissals of customers would make you think that you are their servants instead of customers."

Pros: "Entertainment had many options."
Cons: "Overheard on attendent say they were glad they didnt do this everyday. Rows were too close together for a 12+ hour flight."

Cons: "Lack of room in seats and no legroom."

Pros: "Nothing I can think of"
Cons: "Delays with limited information about why or when it might be resolve. Plane extremely uncomfortable."

Cons: "After having several flights with international airlines while in Thailand for the last 2 weeks, it was quite a disappointment to spent 12 hours on this UA flight. There was a 6-8 hour period during our flight were flight attendants did not ask or even consider walking the isles and asking the passengers if they needed any water or anything else. During several flights in Thailand, the attendants were constantly catering to every passengers' needs. The difference between the flight attendants from Bangkok to Tokyo compared to Tokyo to DC was worlds apart. The Japanese attendants were as friendly as ever and took care of all the passengers needs. The flight attendants were flat out rude. There was once event on this flight that I could not believe. A child of 5-7 years old had to go to the restroom with his mother. The flight attendant was collecting trash from our meal. Even though she knew the child was behind her and needed to go to the restroom, she would not stop collecting trash, move her cart so that the boy and his mother could get to the restroom. Instead, she continued collecting trash and made the boy wait until she was done. I feel embarrassed for the foreigners who were on this flight and this was their first impression of America and Americans. The main meal that was served was a breaded chicken patty served with a slurry of questionable gravy, rice, and a roll. I received better food on multiple 1 hour flights while in Thailand. The comfort level was what you would expect from most American airlines-tight and cramped. I will never book with United for another international flight."

Pros: "atmosphere"
Cons: "leg room and cabin temp was too high"

Pros: "The flight took off on time and landed early. Well done in the flight deck!"
Cons: "The quality of the food served (in economy) on this flght was far below what is normaly expect from United (which isn't much!). If this is United's new meal service for trans-Pacific flights then Delta may be a better option for future "cattle class" flights... The flight was fully booked in all classes. The flight attendants were lazy, at best, and I seriously question their training and competence. I travel this route on a regular basis, every three months, and I've never experienced such poor quality of service from United."

Pros: "seats that were not full"
Cons: "wi fi was down. which meant NO entertainment except for the lame Ninja Turtles movie"

Pros: "I liked that half the plane was single seats."
Cons: "We had to detour for a medical emergency that didn't really turn out to be one so we were delayed like an hour in getting to our destination. There was no on board entertainment."

Pros: "The cabin crew was especially friendly and nice"

Pros: "Flight on time and arrived early"

Pros: "As always, Japanese carriers are very, VERY professional and delightful to fly with. Very attractive, efficient, and friendly staff always make ANA flights awesome."
Cons: "ANA is the epitome of full service, and has among the highest costs in the industry. So why did I have pillows on my mid-day HKG-NRT flight, but no pillows on the redeye (0145 departure) HND-HKG? I was shocked. I used my shoes as a pillow. Really shocked! I don't expect pillows on an LCC or other cost-conscious carrier, but HND-HKG in the middle of the night? Really??"

Read more about Emirates
COVID-19 information

Safety measures for airlines flying from Tokyo Narita Airport to Vermont

Airlines flying from Tokyo Narita Airport to Vermont have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Tokyo Narita Airport to Vermont

Mandatory masks

Masks required on board, masks provided on flights from Tokyo Narita Airport to Vermont

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Middle seats unavailable to book on flights from Tokyo Narita Airport to Vermont

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