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Food was high quality. Crew was extremely professional, polite, attentive. Flights were on time. Plane had good media tech.
Food was high quality. Crew was extremely professional, polite, attentive. Flights were on time. Plane had good media tech.
I wish the serve should leach and drink. Maybe because only 2hr
It was ok I thought because my flight was 1pm i was expecting to have lunch but it didn’t and after 7 hr finally dinner time was only chicken sandwich and next breakfast was an hour before plane land in Tokyo. so I should bring some food with me. Japanese flight attend was nice but the other was chewing gum and how she ask and respond to customers was not professional I felt. Maybe because Japan flight attendant is highly train and everyone looked very dress and professional so I was kind disappointed. I like that the bathroom was very clean .
Lovely airport at Haneda. Great food selection. Spacious and private boarding area with dedicated bathroom for each gate.
They did not get my request for veg food that i made a month ago. Also did not have any backup veg food on board or fruit plate or simething. Very disappointing as i had hward about how grwat ANA was supossed to be. Alsio entertainment was lacking and screen and tech was subpar. Overall just mid to low tie. They are living off reputation and are being passed up by most other carriers.
The ANA Staff were great and the plane was comfortable.
Ana is absolute world class They should not work with united
Japan and China airlines were incredible. On board service was impeccable. All the flight attendants were helpful, friendly, and always smiling. Airplanes were very clean. The boarding crew was extremely accommodating and very nice as well. Overall I was extremely impressed.
I slept during flight so didn’t eat at all. Very kind flight attendants.
Again the ANA flight was canceled. Rebooking with Vietnam air was not good. Vietnam air is sub standard. Will not use a third party booking, like kayak again.
JAL is a flawless airlines. Perfect customer service. On-time boarding, clean airlines, and incomparable in-flight dining.
It was one of the best experiences. The staff were amazing. JAL is my second favorite Asian Carrier I have flown on. Korean Air was my first. Thank you JAL for bringing me home safely and for such an amazing staff and service.
JAL is quite nice in business class. Comfortable, spacious seats. Their entertainment, especially their film selection, isn’t that great though as their are not many new releases like some airlines offer their first and business class customers. . Food is excellent and the option to order on demand is always quite nice, which JAL offers. Flight attendants were very friendly and kind. Overall very good experience with JAL.
Very comfortable unlike my first trip where they switched my flight from JAL to AA which was a disaster!
1 hour late for unknown reasons. Passengers were not told why. We sat in the plane, I felt the 7 hour flight turned into an 8 hour flight.
They layover in Japan was too long , it took 11 hours.
I didn’t get to make my flight due to some serious inconvenience ( got in a car crash o the way to the airport AND phone got stolen at the airport). I tried to check in online 24 hours in advance but they said it wouldn’t work online I had to do it in person. I got to the airport about 50 minutes before with my TSA pre, and they said they have up our seats on the flight already. Which was horrible. My sister and I missed spreading my grandfathers ashes in India with my family and was not able to celebrate his life. I spent a lot of my money on this and there nobody seems to be able to do anything. Just an all around horrible situation. I don’t think I will be using kayak and recommending to anyone if it is going to be like this.
Boarding was quick and efficient, and despite leaving a bit late we landed right on time. The crew were friendly and helpful. Seat was comfortable and sufficient too: 2-4-2 in economy is much better and more family-friendly than the cramped 3-3-3 formation used by other airlines. The only problem was that dinner was not served until 2+ hours into the 9 hour flight. This meant it was gone midnight destination time before the service was concluded and the cabin lights were turned off, leaving us only about 4 hours in which to sleep.
I requested a vegetarian meal, and somehow that wasn’t processed from Japan airlines to the new carrier American Airlines when it was on the ticket. Don’t know if that was KAYAK or Japan air or American Airlines. But the crew scrounge together something for me and that was very good. Also I think American has the tiniest seats in the industry. It’s kind of annoying but it got me from .8 point B and now I’m at point B on the final point at LAX. I had to leave the airport and then go back through security to catch my next plane. I’ve never had to do that before. It was very annoying.
I hope they never ran out of the menu choice one makes. They often do.
Flight was on time. Staff were friendly. I paid for Economy Plus but was required to check my standard carry-on luggage due to lack of space on the aircraft. This cost me 30 minutes, unexpectedly, in waiting at the baggage claim. This experience did not meet my expectations.
One of the best flying experiences I’ve ever had.
737 Max was leaking water into the cabin through the windows. Overhead bins opened on landing. Bad bad plane.
Unfortunately this is not a happy ending comment. Positive: flown United before no issue Negative: it only takes one bad experience to not plan future travel with United Cancún departure was delayed by 1h20 minutes, connection in Chicago was 1h30 minutes. Flight departure time 6:08 Miraculously 7 of us ran 4 kilometres through Chicago to arrive at 6:00 to be told very rudely by the 2 unprofessional United attendants you missed your flight and that we should of arrived early. Did I mention that reason I was flying? I received a call that my brother was dying and to get home. They provided no assistance would not answer any of our questions, ignorantly walked away. Deplorable
I was not able to buy food in the flight. They refer to include your Credit card in the APP, and if you are not from USA (i have a credit card form Canada) it is not possible
This flight was a code share on Air New Zealand.
The plane boarded and deplaned twice before the crew timed out. Flight was 7 hours late departing. Horrible experience!
Boarding process was well organized and orderly even though flight was fairly full. Water bottles were provided during boarding which was great as I drink a lot of water. Bathroom was not as clean as it could have been but was acceptable and fairly dry. Food however was mediocre. I have had better food on 2 hour local flights in other countries.
Over two hours wait to get wheelchair assistance from arrival to the departure gate for LA was unreasonable even though there appreared to be heavy demand.
The overall ambiance was good. Seating ain the last row not so pleasant.
The 2 hour delay was frustrating but our crew did a great job getting us out quickly and keeping communication especially with the people who had connecting flights
Got a much appreciated surprise upgrade to an exit row and the crew was very friendly and helpful.
The only problem experienced was a ground stop in Chicago due to weather. But the crew handled everything professionally. They prioritized rebooking those passengers who had connecting flights and then deplaning the other passengers. When the hold was lifted, they efficiently re-boarded all the passengers so that we could depart before our departure limit expired.
The staff was unprofessional and didn’t communicate very well. The boarding process was very disheveled, potentially due to a power outage the previous day but there was no contingency plan to properly get passengers boarded the following day. Once boarded the aircraft stayed on the tarmac for over 45 minutes due to high winds. The communication was sporadic but an announcement was finally made an additional 30 minutes later that the flight was cancelled but we couldn’t get off the plane. Prior to deplaning one of the gate agents came on the plane and made an announcement for everyone to pickup their checked bags and take a card to rebook a new reservation because they didn’t have adequate staff. Flights were missed, passengers went to different airports and there was little to no assistance from AA.
My baggage went to Dallas and not to Philadelphia. Do I need to add anything else?
Absolutely filthy flight and not equipped for a trans US
amazing! they were so kind and allowed us to sit on empty seats so we could stretch our legs and sleep good. Food is amazing as well plus dessert in the middle of the flight!
Everything was on time; the flight attendants and the gate personnel were very pleasant and helpful.
I had trouble finding a boarding pass because I had an hour between Flights and American did not see my flight I believe because I was ticketed through KAYAK. I did not have enough time to go to the desk before boarding so I went to the desk and told them while I was boarding and they had a boarding pass for me within three minutes. Nice. I paid extra to have more legroom and it is definitely worth it for a six hour flight. I would’ve paid for a decent dinner, but they didn’t offer anything but a snack box —not good for six hours.
I have not found it to be easy to set up on Wi-Fi with American Airlines. I don’t know if it is me or poor instructions.
Internet connection very poor, means you can not even order items through their own shop.
Paid for business class lay flat seat. Significantly less comfortable than other carriers. No built in entertainment or WiFi. I barely saw flight attendants at all and they wanted to charge me for a bottle of water if i wanted more than what came with the meal (that i also paid extra for). Essentially you’re just paying for a slightly more comfortable seat than the rest of the plane and nothing else
Een prijsvechter, dus dat moet je ook verwachten. Voor alles moet je betalen. We hebben vooraf een maaltijd en een amenitiesset besteld. Die kregen we netjes uitgereikt aan boord. Het is BYOD voor het amusement tijdens de vlucht en dit werkte uitstekend. Geen trage wifi, helemaal niet. Alles kost geld, zelfs een flesje water. Misschien op langere vluchten wel gratis water, thee, koffie. Maar daarentegen mag je na de security je lege drinkflessen gewoon vullen en mee aan boord nemen
Wifi could have been better. Arrived 55 mins earlier than scheduled :)
Best part are two crying babies throughout the whole 11 hour trip
Clean and comfortable cabin. Friendly on board service. No vegetarian food options and movie options were very limited. Internet was very slow
I didn’t eat the food but there wasn’t an option. Seat was a little too small for me but everything else was great
Never again on Zipair. People please spend a little extra to fly on better airlines. After all, it’s your vacation! No screen TV, internet sucks. You can’t change or modify anything after purchasing your tickets, Our friends tried to change from paying for carryon to checking in bags. No no no, you’d have to pay for whatever the check in bags cost. Myself, change my mind and continue to travel to other destinations after Japan. The only refund they were going to paying me back was $67.00 tax? So I’ve decided to just let my family use the extra seats and take my carry on back with them. At Narita airport, they’re not allowed my husband to my carry on back with them although I’ve already paid for. He end up have to paid $50.00 to check in that bag? You tell me, do you want to travel with Zipair? Hell no!
Inflight WiFi would lose connection when you don't continuously use it, and would sometimes be difficult to reconnect. Food quality could be a bit better. Other than that, it was excellent.
i requested refund and among $800 i got refunded 100 bucks :) how can it be possible?
Tokyo Narita Airport (NRT)Japan
United States - Tokyo Narita Airport