Most visitors from Tokyo need to provide a negative COVID-19 test result and/or quarantine to enter Idaho. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
Please find list of entry suspension for certain countries based on the last proclamation.
Read more about travel restrictions for Idaho
Visitors from Tokyo are not required to quarantine after entering Idaho.
Visitors from Tokyo must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to Idaho.
Current regulations for vaccinated travelers to Idaho: most visitors from Tokyo may enter Idaho but may still need to provide proof of negative COVID test.
Passenger Disclosure and Attestation
New York State Traveler Health Form
Los Angeles Traveler Form
Masks: Recommended in public spaces and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Pros: Delta is great and made everything easy and comfortable. Loved having the middle seat open. Flight attendants did a wonderful job! This is a great nonstop flight!
Cons: Do not like the high baggage fees!
Pros: Crew was friendly and very clear about masks.
Cons: All good
Pros: The entertainer system was down all of the flight, could not charge my phone. Crew was polite but Curt.
Pros: Crew. Alcohol and water bottles. Food. Entertainment. Comfort
Pros: I asked at the gate to change my seat in row 30 because I was not next to my husband. The crew arranged this! Loved the leg room! Service was perfect.
Cons: Flying first class!
Pros: I liked the polite friendly staff!
Cons: I wish you would give me more to complain about! Just kidding! No complaints
Cons: I upgraded to Premium+ and it did not feel like an upgrade from a comfortability standpoint.
Pros: Al the amenities were provided.
Cons: In this day and age Wi-Fi should be provided always. Unfortunately it wasn't on the flight from Tokyo back to Los Angeles.
Pros: The crew was nice!
Cons: It was a good expiriance traveling with delta!
Pros: That there were TVs on the seats to watch and it was quick boarding
Pros: Plane was on-time, that was the only thing nice to say about this flight.
Cons: First, I was charged $100 because my bag was 3 kilos over weight. Second the seats in Comfort Plus were old. The recline was weak and there were no foot rests. For a cheaper flight on American, the seats have those amenities making it easier to sleep. Plus the food was inedible.
Pros: Early departure
Cons: Absolutely nothing
Cons: Upgraded to comfort, I’ve never sat in a better seat. The crew was all very polite, informative and friendly. Quick and easy flight. Thank you!!
Pros: Not very crowded
Pros: Friendly crew
Cons: The pplane was two hours late to depart due to technical issues.
Pros: It was good organized. Staff were polite friendly and helpful. There was no craziness from the passengers. I loved the flight attendants were normal people. I saw older and plus size attendants. Given this diversity I am more likely to fly delta.
Cons: Flight delayed 30 minutes on tarmac but holiday week so it could have been much worse. Slow deboarding process and air conditioning was not running and with the full flight it wS uncomfortable.
Cons: I was flying standby. I checked the list on line and my name was number 5. I get to the gate and there’s just a handful of customers. The agent said there was enough seats for the standbys I wait and wait for my name to be called but no luck. My name wasn’t cleared yet. Finally I was the next to last one to get a seat. The gate agent who didn’t ask for my name tells me I was all the down at the bottom of the list. While I am glad that I got on I wish I knew what method is use to get your name on the stand by list?
Pros: The gluten-free dinner was amazing. There was even gluten-free bread! Also, I always appreciate the free Wifi for messaging!! Also, despite there being a lot of turbulence, everyone did well. I prayed for safety and for the pilots and crew; the turbulence stopped after that and our arrival wasn't all that delayed.
Cons: The gluten-free breakfast was extremely disappointing. Yogurt, a tiny cup of fruit, and veggie sticks??? What about a gluten-free English muffin with egg instead? The boarding was a little confusing. I was one of the last to board in my group because I couldn't see from where I was sitting - I thought priority was still boarding, but group 2 was already up. Also, please be more kind to baggage.
Pros: Nice plane, comfortable accommodations, great crew.
Cons: There was anything I didn’t like about the flight, everything was great!
Pros: Good price, good boarding and arriving, friendly and quick crew, LOTS of fluids. Restrooms cleaned frequently!! Great legroom.
Cons: Seat bottom cushion was to hard. Food should have an Asian option, the touch panel display of entertainment system worked very slow and poorly, was hard to navigate.
Pros: Food and service was nice
Cons: Very long route to my final destination
Pros: Seating was ok but had better for a premium coach.
Cons: The tv screen. Touch pad was not working properly on both legs.
Pros: I've been beaten down to expect a bus ride on flights. However, Delta surprised me. The crew members we're kind, and did the best they could to keep us comfortable.
Pros: Great people and crew early arrival nice passengers
Cons: Enhanced security procedures are onerous and caused the flight to be delayed 20+ minutes. Too many TSA staff at PLN doing too many things horribly inefficiently. Extra precautions (testing a Ziploc bag of cookies and several chocolate bars for explosive materials) did not make me feel safer or less inconvenienced by the theatrics of security.
Pros: Flight was faster than expected, comfy seats, check in was fast and easy.
Cons: I did not board this flight as the previous one from Tokyo was late by an hour. Delta did not do ANYTHING to help us pass immigration and customs the fastest possible way. They sent us with the luggage to another terminal and had no signs or attendants to tell us where we recheck the bags. In the end we were late for the flight but Delta did not care!!! They tried putting me on a flight to SLC with a connection! Overall, I am VERY unhappy with them! Zero stars is what they deserve.
Pros: Above feedback is for the MSP to GEG flight
Cons: We were delayed due to the air conditioning not working. So, it was a tad warm in the cabin. It would've been nice to have someone coming around with water making our delay a little more comfortable.
Pros: friendly staff check in was fast food was good
Cons: as always not enough room in the seats
Pros: Left on time. Arrived on time. Seat was ok. Meal was ok. Crew was professional.
Cons: Long wait at immigration in Paris (not Delta's fault)
Pros: On Time
Pros: On time
Pros: Delta graciously rebooked us on a different flight.
Cons: Late delayed notification after we reached airport and kept delaying for several hours
Cons: Never again!
Pros: Very late flight. Left on time, arrived 25 minutes early! Cabin crew were friendly and cared for everybody's comfort. They distributed a lot of extra munchies. They had real almonds instead of the usual 1/3 ounce peanuts, isn't that wonderful? Lights went off early and stayed that way so that the passengers could easily sleep through the flight. Uneventful flight, and therefore enjoyable.
Cons: I had chosen 10C in the Comfort+ section of this MD90 plane. I did get my knee bumped more than once. I still like the seat because I can stretch my legs, but people should be aware of the bumping issue; it can be rather painful, and you do not get an apology.
Pros: The time traveled to get to my destination! It would not be my choice if I was to fly again.
Cons: The customer service. The flight attendants needs to take some more training on how to provide a better service to paying customers. The seemed a bit unfriendly!
Pros: We have been flying Delta more often lately. Great service, newer planes in and out of Alaska, and affordable first class tickets. Snack basket had chocolate bars...
Cons: Short 3 hour flight-no complaints
Pros: We got to board first
Cons: The seats were uncomfortable, the food was uneddible and we had to wait a very long time for our baggage
Pros: Free drinks in Comfort+
Pros: Didn't know you could get complimentary meals anymore! The movie selection was awesome too!
Cons: Why is the complimentary Wi-Fi and messaging only for T-Mobile subscribers?
Pros: We had comfort class and it's very nice
Cons: Both Crews at airport and on flight aren't very friendly, I guess this is the nature of all American flight after seeing how customer being treated from the United incident
Pros: We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well.
Cons: We were delayed on our first leg of the flight so go into SL late but was relieved to see that our second leg was also running about 30 minutes late. Made for a very late night getting home and needing to be to work the next morning.
Pros: Got delayed due to the computer shutdown
Cons: My seating. Location. We checked in 22 hrs before the flight and received C4 c5
Cons: Unable to travel due to Corona restrictions, company would not refund ticket.
Pros: Crew was very nice
Cons: The aisle between seats are too small. The carts and people can barely make it through. Aisle passengers always get bumped making it a long flight.
Pros: Space, seats, movies.
Cons: I was on a seat at the end, after my seat, the stewardess had their closet and they kept hitting (very strongly) the back of my seat with the door, all the time. They woke me up several times. So not good.
Cons: Perfect flight
Cons: Flight was 3 hours delayed due to technical problems. Then it was moved up 40 min without enough time to have someone get back for boarding. Barely made the flight.
Cons: Not wait five hours to cancel flight. United / Lufthansa was not truthful about reason for delay / cancellation.
Cons: flight delays altered all my further plans
Pros: The crew performed their duties in a professional manner.
Cons: We arrived late, but that was nothing compared to the horror I experienced with my connecting flight out of Frankfurt to Mallorca. I should get a refund.
Cons: The seats were incredibly uncomfortable. If the person in front of you out their seat back it was on your lap and you couldn’t exit your seat. They were narrow and hard as a board, like sitting on a wood fold out chair. We were delayed 2.5 hours and they wouldn’t turn the air up, so we melted.
Pros: We struggled to get the system to add our bags. Never got it to work and had to pay at check-in. It was even worse coming back! When bad weather caused delays and we missed our connecting flight from Frankfurt to Istanbul they put us on Turkish Airlines which was fabulous!!
Cons: Lufhtansa is slipping. They are acting like a budget airline when the expectation is for a full service airline. The online check-in would not let us add bags even though we tried for 3 hours. Not impressed with this.
Pros: The crew was excellent and the seats are v comfortable
Cons: I cant really think of anything
Pros: The boarding was simple and easy. The crew was polite.
Cons: The entertainment touchscreen is right in the headrest and everytine the person behind me wanted to do anything I could feel it. It was very irritating especially when I was able to fall asleep.
Pros: Fantastic seats are very comfortable. Makes long trips like this one actually enjoyable.
Cons: For business class the food could be improved.
Pros: Nice entertainment selection
Cons: Too many snacks, food was low quality, flight was delayed with no reason given,
Cons: We were able to upgrade to a business class seat (row 1) just 2 days before the flight since we had put in a bid a month before to do so if it was accepted. Honestly, the seat DID NOT EVEN RECLINE, NOR DID IT FEEL VERY SPACIOUS! I felt very taken advantage of to only have access to that part of the plane giving us more leg room for $200 upgrade for each seat. When does a Business Class seat NOT recline??? At least my flight attendant was kind enough suggesting that I let the airline know about my unhappy experience.
Pros: the crew were very good
Cons: sitting all the way back of the plane next to fat lady sorry
Pros: The food and crew were great..
Cons: There was a four hour delay due to a malfunction on the plane in Frankfurt. Upon landing in Atlanta there was no gate to deplane from so we had to sit on the hot plane for over an hour (still sitting as I’m writing this).
Pros: comfortable seats
Cons: Food was small portion, roll was chilled, not warmed up. There was NO snack in the middle of the flight, breakfast was very unhealthy, all sweets!!!
Cons: we didn't make it. None existent communication.
Pros: The service was amazing. Why can’t US carriers be like them?!
Cons: Cancelled then delayed then had to stay in Frankfurt and was a day late
Pros: Food was good. Flight was on time, everything went smoothly
Cons: the flight info was off
Pros: I like crew members service
Cons: Didn’t like seat was not comfortable plus some time smells bad in flight
Cons: They Changed the terminal last minute and i miss the flight ! horrible experience i needed to pay new tickets 300$ ! i will never going to book or recommend to anyone to fly with your company..
Pros: The food for the morning was a white chocolate cranberry cookie which was delicious
Cons: Our plane was 30 mins late and the terminal was right next to security so we couldn’t hear them when they spoke the English or French on the PA system about us being delayed. We just barely made our connecting flight and our next flight was way better in service. Our luggage didn’t make the connection and hoping that all our precious cargo from our anniversary trip made it. The flight attendant told us we had enough time to make it to our next flight but I honestly ran from one point of the airport to the other. The staff said it wasn’t that far and no checkpoints to go through - this information was false.
Cons: Incorrect advice from check in staff at Dublin re transit visa requirements
Pros: The food was good.
Cons: Flight was not on time. They did not even make arrangements for connecting flights after knowing we would be late. Airhostness looked like they did not care about anyone in general got a negative vibe from her.
Pros: Hospitable service
Cons: When I missed the flight in Brussels I had no options re: changing my ticket as there was no ticket sales counter at the airport. Had to go to the travel agent and book a flight on another carrier.
Pros: This was my first time to fly Lufthansa, and I was very impressed! Great service, staff, meals, experience.
Cons: I prefer boarding at the terminal; we had to take a shuttle to the plane a ways out in the lot, but it wasn't a big deal.
Pros: Boarding, seat and crew
Cons: Movies selection and audio offers
Pros: Everybody was very courteous and tried to accommodate us and our baby!
Pros: Newer, smoother and faster planes help to recover delayed flights.
Cons: Flights were late and boarding was caios, no one had any clue what to do. Blankets were filthy. Entertainment had limited choice. Considering I took six flights in this month, I will let it slide that they ran out of New movies. Worst part was food. Obviously, there is no quality consideration when they decide menu. Check Emirates or other similar fare bracket airlines to understand the gravity of Lufthansa food problem. If one reason I had to choose to drop Lufthansa from my future consideration then that would be worst food and drinks. I would strongly recommend that they should assign people who need additional time to board at the back of the plane. It will help them to go back of the plane faster and avoid gridlock in the middle. Another advantage is it will help other passengers leave plane faster at the end of the ride. Boarding process will be come significantly faster by filling the plane from back to front by loading passanger with children and who needs time at the first loading area at the back of the plane. Thanks
Pros: excellent service
Cons: entertainment selection
Cons: It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks.
Pros: The boarding was fast and efficient, and the entertainment system was modern.
Cons: The pilot didn't get us over the intercom even once. No communication at all from the cockpit. Staff was ok, but not very friendly. Seats were very close together in my row (30)… but other rows had seats with more legroom m.
Cons: late 3 hr
Pros: a service
Pros: Because we left at 6:50am and I didn't sleep the night before in the airport, I the second I got on the plane I feel asleep and didn't wake up until we landed, so I couldn't tell you much about the experience.
Cons: The boarding process was rather hectic and they didn't have enough seating for people waiting.
Cons: Late flight with no explanation for the delay until after boarding left passengers in the dark and in some cases unable to communicate travel changes (when they could have used the airport wifi if notified in a timely manner).
Pros: On time arrival both ways, decent service
Cons: Charges for advanced seat assignment on an international flight is ludicrous and unacceptable. Lavatory malfunction on return trip lead to unbearable smell at my seat.
Pros: Food, movie selection, comfort, speed of flight much better than Air Canada on the way over. Didn't lose any luggage.
Cons: Had a little trouble getting everything set with the luggage and boarding pass. One lady wasn't very helpful but a male employee came along and straightened everything out.
Pros: Great staff and thoughtful professional attention makes travel better!
Cons: There were some spaces and I might have done a modest upgrade but not offered when asked at check in.
Pros: everything except the fact that no explanation was given why the plane was delayed by an hour and a half
Cons: Food was not very good for a few euros mote per passenger food could improve a lot
Pros: Nothing about vayama.
Pros: Good service.
Cons: remove justfly
Pros: Great crew
Cons: Flight crew was rude and unprofessional. Ran over my foot with a cart. Ran into my head when I was picking something up from the aisle and was unapologetic. Overall lack of service quality.
Cons: I could not access the games the lady next to me, and others were playing. When I decided to watch movies the earphones were so small they kept falling out of my ears, and I am a small woman. It was a long flight from Tokyo to Dallas, and the lack of diversion became a major irritant.
Pros: I was with Japan airline and they were amazing crew and amazing service with very good food
Cons: The seats and entertainment could have been better
Pros: Flight attendants were helpful
Cons: My seatbelt was installed incorrectly.
Pros: The meals on Japan Airlines (JAL) were delicious!
Cons: Fukuoka and Narita airports had terminals that weren’t connected by a train or even an indoor path. It was covered but it was cold in Narita and Fukuoka required a slow shuttle.
Pros: Comfortable good service and friendly attendants and good price
Pros: Movies are comparatively new
Cons: My flights between Chicago and Japan delayed both ways. My wife's flight from Chicago to Japan which is one day before mine got cancelled. Her name wasn't in the system for her rebooked flight with Cathy Pacific. HORRIBLE!!!
Pros: comfortable seating, lots of movie choices. food and drink selections were nice.Galley snack choices were underwhelming
Cons: Staff was fair, but nothing compared to the service on JAL from CA to Tokyo. Very loud throughout the flight pushing the drink cart through the 8 Business Class rows instead of just delivering drinks to the 32 people in the section. Once the initial food & beverage service was complete, the service practically disappeared unless i sought them out in the galley.
Pros: Friendly crew
Cons: Waited 3hrs to leave the runway
Pros: AA hired a stewardess from Taiwan who spoke to us in our language. She and her team all made sure our journey was comfortable.
Cons: Taxied for 45 minutes. 10 minutes to open the door. Had to walk .5 mile to get to customs. Had express pass because of connecting flight Still had to wait in line with express pass. Then had to transfer to new terminal. Trains out at ohare so buses. Waited another 30 minutes for a bus then 15 bus ride. Missed flight and had to set around for 4 hours for next. Totally unorganized. Not this way in Japan.
Pros: Entertainment options are always a plus for long flights.
Cons: On the flight to Japan, I was fortunate to not have anyone sit next to me, so I was comfortable. Can't say the same for the way back. I'm fairly petite, 5'2, small frame, and even I felt cramped in the seats. I can't imagine how it feels for bigger folks.
Pros: I like that the flight left on time and arrived early at LAX.
Cons: They ran out of breakfast. Seat configuration was 3-3-3 in economy and not 2-4-2 like on the JAL flight on the way to Japan. The level of professionalism is much higher on JAL in regards to the flight attendants than AA. The boarding process still needs a lot of work to be more organized (take a look at JAL as an example - they treat customers like kings and queens). Also, there was no way to get a seat assignment through the JAL website. That website looks and acts like it’s from the late 90s.
Pros: -Good entertainment options -During takeoff, plane was on runway for nearly an hour with no word from the captain about delays, etc.
Cons: -Seats too cramped -I was not informed that the breakfast option of egg omelet contained pork. I cannot eat pork for religious reasons and was unhappy to see this -Food was disgusting - hire a new chef or change your menu options
Pros: The onboard crew was very friendly and attentive. American’s service has been vastly improved on international flights over the past couple years. It’s always nice to have a good selection of on board entertainment to keep you busy for 10 hours.
Cons: The boarding process was disorganized and I was told I wouldn’t be able to carry on my luggage even though I had flown 2 other American flights that week and had no problem. I measured my bag before starting my trip and it fit in the bin. After demanding an explanation from the gate agent. She let me board with it. The seats on every airline get smaller and smaller. have less leg room and are hard. I’m a 5’10 woman and was incredibly uncomfortable after a few hours.
Pros: flight time was very good, arrived early
Cons: Food options were even more deplorable than the last flight. Ate very little. Might go with ANA next time.
Pros: The crew was friendly and informative. They were very helpful. The
Cons: The seats were uncomfortable. They were hard and so narrow I had to sit crooked in the seat to keep from getting banged into by the service carts and every person going by to the bathrooms. I'm not tiny, but I'm not huge either, it was just overcrowded. It was also very hot in the airplane the entire way from Phoenix to Spokane. My husband, who is always cold, was even hot.
Cons: Food could have been better. Plane was 1/2 full. WiFi was not giving all the movies. Only 6 or 7 to choose from.
Pros: The fact that the plane landed.
Cons: American Airlines is running neck and neck with United, competing for the world’s worst airline. They have crammed so many seats onto their planes that I’m surprised it isn’t a health hazard. I was in an aisle seat and every time I started to fall asleep, someone going down the aisle slammed into me, making any sort of rest impossible. And the flight attendants had the typical U.S. flight attendant perma-rage, of course. I feel sorry for them, underpaid and overworked, but always p***ed off. Anerican Airlines needs to look at Emirates and other non-U.S. carriers to learn how to treat their passengers.
Pros: very friendly crews , nice entertainment selections and very reasonable fare. I enjoyed very clean and neat environment. I will fly again with this one.
Pros: The flight crew were all very nice and attentive. The on-board entertainment kept me busy during my waking hours. I appreciated the complimentary blanket, pillow and earbuds.
Cons: The quality of the food selections were ok but could have been better. The remote for the tv screen did not function well with the games. Also, the seats were very hard, sleep did not come easily.
Pros: Current movie selections
Cons: The seats are cramped. They served the final meal very close to the actual landing. The legroom is not comfortable enough for an average size adult. i asked the attendant at the gate for a seat change but never heard back.
Pros: New plane with shades on windows. Comfortable flight.
Pros: The service and the food
Cons: Seats are on top of each other, very close space, too many people in that flight or should I say, too many seats for that short of space
Cons: Seating ---- to tight
Pros: The plane landed on time.
Cons: Beverage are limited, one of the crews was loud, the food was terrible. I made a reservation through japan airlines. If they do a codeshare, they should give the passengers equal advice.
Cons: Prefer ANA to JetStar!
Pros: Other members of the crew were very helpful.
Cons: I sat in an aisle seat and one of the crew, old man with a lot of facial hair, must of hit my arm going and coming 15-20 times during the flight. Not one apology. NOT One!!!
Pros: The crews were very kind to young people.
Pros: Great service
Pros: Snacks, meals, movies
Cons: Too squishy Flight attendant didn't give us a card to fill out for customs. She just walked right by quickly without asking.
Pros: Not much! The flight was smooth and without event.
Cons: Originally, I was scheduled to take a JAL flight from NRT to DFW, but for some reason, American Airlines switched the service to their own aircraft and crew. If I would have known that beforehand, I would not have purchased my ticket through AA.com. During my original online booking, the screen said JAL service from NRT to DFW. Just about everything was bad about my American Airlines flight. I travel to and from America several times a year from Asia. Each time I travel, I swear I will never fly an American based airline for the trans-Pacific portion of my flight. My latest experience with American Airlines only reinforces that resolution. The in-cabin crew is (and I'm being nice) pathetic! They are veteran flight attendants and they look and act like they could care less about the customers on the flight. Frankly, I'm just downright disgusted with the service and personalities of the American crew's attitude. They act like they are old and tired, uninterested in quality service, and that we (the passengers) are an imposition upon their life. For example, mid-flight, I walk to the back of the airplane for something to drink, instead of assisting me they point to a "station" at the Emergency Exit door stocked with random drinks and snacks. While they are chit-chatting, looking at their smartphones and reading newspapers, books, and Kindle-type devices. That has never happened on an Asian-based airline flight. Another example, in-flight food service, the cabin crew members are waking people up to serve food and, instead of being gentle and cordial, they are rude and impatient. My 2 row mates were both Asian, and because of being awakened and the ambient noise in the aircraft, they could not hear what the flight attendant was asking. So, with a tone of impatience and disrespect, the flight attendant virtually shouted at them their choices for the meal. Whatever happened to the "customer is always right" or the "customer is king"? My renewed resolution: I will no longer fly American-based (because Delta is even worse) airlines to and from Asia. If needed, I will pay the higher fees and fares to fly anyone of a number of Asian-based carriers. It is worth it for the 24 hours it takes me to cross the Pacific. I am sick and tired of the begrudged and entitled attitude of the archaic cabin crews of American-based airlines.
Pros: Very comfortable and enough drink service.
Cons: AA charges extra for a lot of the economy seats which they claim are "premium" but do not warrant the excessive price tag.
Pros: I flew Tokyo to Vegas and the entertainment was great.
Cons: They cancelled my flight vis lax and put me on a flight vis Dallas. That added about 7 hours to my journey. Then they sit on the tarmac for 50 minutes doing nothing on both of the two flights.
Cons: I bought tickets for JAL Japan Airlines but it was American Airlines !! If I know that when I buy tickets I don't buy it !! I will not buy tickets at KYAK anymore.
Pros: Crew pleasant. Food nice.
Pros: The in flight entertainment consoles were nice with a great selection of recent movies, which was nice since the flight was 12 hours. The food was alright but nothing to write home about.
Cons: The seating space was much more cramped than the JAL flight I took over to Japan. It was awkwardly close to your neighbor when getting adjusted with seat belts and such. This would have been OK for a shorter flight but a bit too close for comfort for a 12 hour one.
Pros: Comfy and friendly. What's not to like up front?
Pros: Sears had more room than as medal, service and hospitality much improved over as. Dinner and breakfast were scrumptious and drink choices were abundant.
Pros: I was one of the wheelchair passengers, obviously I was struggling and asked an attendant to help me with my carry on bag to be stowed in the bin above the seat. SHe said she can't because she will be greeting the passengers!!! Anotherattendant finally helped me but it is disconcerting to be received like that by one of the crew. I did get helped by Ms Gonzales getting off the plane , I am very grateful that despite the first unpleasant attendant, there was a nice one among the lot.
Cons: I 'm not sure if this is the venue for my complaint. When we landed in DFW there were 13 passengers on wheelchairs but there were only 3pushers.. there were 2 of us that were left and abandoned for about 40 minutes, I finally had to leave my chair and push the other lady's chair through passport control. Finally one AirServ pusher helped us with our luggage through custom and then transfer. I got to my gate 3 and 1/2 hours after we landed.
Cons: The flight attendants were rude and short. They were not welcoming and an attendant asked if I could "just pick the meat out" of the food considering I am a vegetarian. That is unacceptable and overall they just seemed annoyed that they were working on that flight and did NOT go beyond to make the 13+ hour flight comfortable.
Pros: New airplain.
Cons: As usual bad luggage handling in USA. At passport control, noticed that my luggage handle was removed half way but I had to re-check in the luggage and airline people did nothing about the handle with tag. And the luggage was lost. Can someone study how other country luggage handler care about customers ' luggage? Save your operation cost!
Pros: Rveything ok i noticed American keeps lights low for people rest unlike other airlines
Cons: Everything fine considering hours in plane also note passing out fooda all once jal toyko manila didnt like
Pros: - approachable staff - plane was insulated enough where I wasn't too cold - ample food options on flight
Cons: - plane was older and less comfortable - limited film selection - films only played at certain times so you had to wait in queue until the next showing started
Pros: Crew was good but being 6’4 and 300 lbs set was very small
Cons: Leg room and seat room
Pros: Nothing except the movie selections and wine.
Cons: Better seating... seats are small and crampy. The flight attendants were not friendly and attentive. I pressed the call button 3 times within an hour to receive headphones and they never came. My neighbor let me borrow hers. The food was terrible. Not many vegan options.
Pros: Service, Hospitality, food, & comfort.
Cons: Need more Hindi movies selection.
Pros: I like that we left on time
Cons: Spending 2hrs to get out of customs, 20 min ride from to terminal 1 for transfer, another long line through security, missed the flight to msp with in 5min. I would avoid Chicago in the future.
Cons: Not a broken chair, brighter display screen
Cons: I flew the first leg of my trip with ANA and the next leg with United and I certainly noticed a difference in terms of customer service. They are less friendly and seemed to have spent more time with a couple of passengers who appeared they know personally than the rest of the passengers.
Cons: Plane was delayed for 5 hrs
Cons: No communication with airlines as far as flight information. The airlines sent me gate change which was incorrect and almost missed my flight
Pros: I love everything and ANA is so care about every details for customers. Food is good, service is good ,and thank you for the great time.
Cons: I really really really very very hate United. everything about UA. worst service, worst cost, and everything.
Pros: The 737-900 was good and loading seemed pretty fast. The gate agent was very friendly and genuine.
Cons: Weather delay, then an aircraft change due to that, and finally an additional 20 minute delay due to a late crewmember which was not fully explained. If the crew member had also been deleted by the weather I would not have felt so bad about the additional delay.
Pros: Courteous attendants
Cons: My seat smelled like urine.
Pros: Staff was great and always helpful and efficient. Food was good on this flight. They made it seem like it was not as long as it was.
Pros: We were 2 min late for check in and the agent got our bags and got them on the plane
Pros: Tailwinds made the trip arrive earlier than expected even with a slight delay boarding due to the jet not arriving exactly on time. The ERJ's are really nice with the updated seats and tray table in the armrest. It was only an hour and a half flight, so no real way to rate food or entertainment.
Pros: There was no lunch just snacks
Cons: When purchase we were told that this flight was operated by ANA airline and we got an ANA flight number, but turns out that it was United Airline and the service was much worse than ANA airline.
Pros: Comfortable, pleasant Attendants and friendly Pilots
Pros: Service and food were great. Flight was smooth and a lot of leg room. Will definitely fly again.
Pros: Punctual flight and not filled to last seat. Excellent amber beer.option, no extra charge for beer or wine. Crew members were friendly and eager to please. They were happy to supply extra snacks and coffee or water between regular service. Seat reservations were properly done (unlike a flight in June on Etihad).
Cons: In boarding, putting groups 3, 4, and 5 in the same line works poorly. Location of electric outlets needs better (i.e. some) documentation; had to ask crew. The heat fluctuated between too warm and too cold; had to put on and take off a fleece every 10-15 minutes. Chicken option for dinner rated spicy, so had to opt for pasta. No Asian options on flight from Japan; sad. So-so movie selection, controlling screen not very easy, screen often too dark. The list of movies in the United Magazine was incomplete and inaccurate. The size limits on carry-on bags and personal items was smaller than other airlines, unnecessarily so for the latter given the size of the space under the seat in front. United is inconveniencing customers without any justification.
Pros: Friendly crew
Cons: The plane was coming from the hanger and we departed over 2 hours late because we had to wait for a tug to get the plane to the gate.
Pros: The flight got us back home alive.
Cons: mechanical delays in Tokyo with only fair communication especially after we were in the plane.
Pros: FAST TURNAROUND OF LATE ARRIVING INBOUND FLIGHT
Pros: Flight was on time and the aircraft was clean. Movie selection was pretty well!
Cons: The United flight back did not have as comfortable seats in economy as the ANA economy seats going to Japan. I had an isle seat on both flights but found the ANA aircraft had much more comfortable seats.
Pros: Corteus smiling faces and on time
Cons: Food sucks. Looks very cheap. Tasteless. Entertainment is so outdated. Cerws are so rude. I'm not flying with them ever.
Pros: The staff are really nice, they try to help to their best abilities.
Cons: The only thing was that there were many loud children, there's no helping that.
Cons: Terrible food on UA flight from Tokyo to Newark. Just terrible food. ANA had 100% better food.
Pros: The flight crew were much better than the one on the out-bound flight. Our steward was really good.
Cons: The Polaris class thing is not fully put together. The ANA cabin was more comfortable.
Cons: Wi-Fi charge sucks and leg room
Pros: Being Asian, I consider myself lucky that my United flight wasn't overbooked or else I might have been forcibly removed from my seat and dragged out of the aircraft like a sack of potatoes with a bloody nose, and then United CEO adding insult to injury by apologizing to all the passengers in the flight EXCEPT me. Outrageous. I have flown almost 2 million miles on United but this ugly inexcusable incident gives me serious doubts about this airline's true character.
Pros: Flight was on time and the flight attendants were friendly
Cons: Food was mediocre-especially the breakfast sandwich (it was cold mystery meat)
Pros: I asked if I could be moved out of a window seat into an aisle seat and they were able to do it immediately.
Cons: The headphones had to be inserted into my ears and that is uncomfortable for me. I would have preferred the type that have large speakers outside of the ears.
Pros: Cabin arrangement and chair configuration.
Cons: Although acceptable, service on United is nowhere near the quality of service on ANA.
Pros: almost everything
Cons: the omlete was so nasty and the sausage thing tasted horrible
Pros: It got me back to the USA
Cons: Everything associated with United Airlines: bad food, wifi that didn't work, filthy restrooms, old plane, etc.
Pros: The crew to be more friendly. Crew were quite rude.
Pros: Nice people.
Cons: No entertainment. The snacks tasted old and I wasn't even sure what some of the things in the mix were. The flight seemed really long.
Pros: Seat space OK for economy class experienced crew
Cons: Transit time less than 1 hour. last on plane for seating (wheelchair customer) Not enough bathrooms in econ class
Pros: They had movies you could watch, for a price
Cons: I think united pays it's staff to be unnecessarily rude. It's so much rudeness that is almost ridiculous. Their demands, censure and dismissals of customers would make you think that you are their servants instead of customers.
Pros: Entertainment had many options.
Cons: Overheard on attendent say they were glad they didnt do this everyday. Rows were too close together for a 12+ hour flight.
Cons: After having several flights with international airlines while in Thailand for the last 2 weeks, it was quite a disappointment to spent 12 hours on this UA flight. There was a 6-8 hour period during our flight were flight attendants did not ask or even consider walking the isles and asking the passengers if they needed any water or anything else. During several flights in Thailand, the attendants were constantly catering to every passengers' needs. The difference between the flight attendants from Bangkok to Tokyo compared to Tokyo to DC was worlds apart. The Japanese attendants were as friendly as ever and took care of all the passengers needs. The flight attendants were flat out rude. There was once event on this flight that I could not believe. A child of 5-7 years old had to go to the restroom with his mother. The flight attendant was collecting trash from our meal. Even though she knew the child was behind her and needed to go to the restroom, she would not stop collecting trash, move her cart so that the boy and his mother could get to the restroom. Instead, she continued collecting trash and made the boy wait until she was done. I feel embarrassed for the foreigners who were on this flight and this was their first impression of America and Americans. The main meal that was served was a breaded chicken patty served with a slurry of questionable gravy, rice, and a roll. I received better food on multiple 1 hour flights while in Thailand. The comfort level was what you would expect from most American airlines-tight and cramped. I will never book with United for another international flight.
Pros: The flight took off on time and landed early. Well done in the flight deck!
Cons: The quality of the food served (in economy) on this flght was far below what is normaly expect from United (which isn't much!). If this is United's new meal service for trans-Pacific flights then Delta may be a better option for future "cattle class" flights... The flight was fully booked in all classes. The flight attendants were lazy, at best, and I seriously question their training and competence. I travel this route on a regular basis, every three months, and I've never experienced such poor quality of service from United.
Pros: seats that were not full
Cons: wi fi was down. which meant NO entertainment except for the lame Ninja Turtles movie
Pros: The cabin crew was especially friendly and nice
Cons: Flight attendants were very unpleasant, when they were handing out the little snacks bags the guy threw mine into my seat instead of handing them over to me. Also the plane was filthy and there were dirty Q-tips in the seat back pocket in front of me that I had to look at the whole time
Pros: As always, Japanese carriers are very, VERY professional and delightful to fly with. Very attractive, efficient, and friendly staff always make ANA flights awesome.
Cons: ANA is the epitome of full service, and has among the highest costs in the industry. So why did I have pillows on my mid-day HKG-NRT flight, but no pillows on the redeye (0145 departure) HND-HKG? I was shocked. I used my shoes as a pillow. Really shocked! I don't expect pillows on an LCC or other cost-conscious carrier, but HND-HKG in the middle of the night? Really??
Cons: it's practically frozen TV dinner box. For a flight about 10 hours, this is making the trip extra hard.
Airlines flying from Tokyo to Idaho have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Tokyo to Idaho
Masks required on board, masks provided on flights from Tokyo to Idaho
Social distancing seating
Middle seats unavailable to book on flights from Tokyo to Idaho
Testing for antibodies, testing for symptoms for flights from Tokyo to Idaho
Waiving of change fees. Search flexible flights from Tokyo to Idaho