Daily cleaning, installation of cabin HEPA filters on flights from Tokyo
ANA, United Airlines and Japan Airlines have all waived their change and cancellation fees on flights from Tokyo to the United States. Confirm policies on booking site.
LATAM Airlines does not allow booking a middle seat on flights from Tokyo to the United States.
The cheapest ticket to the United States from Tokyo found in the last 72 hours was $11 one-way, and $11 round-trip. The most popular route is from Tokyo to Los Angeles, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $11.
American Airlines flies most frequently to Los Angeles from Tokyo. In general, Air India, Japan Airlines and LATAM Airlines fly the most to the United States.
Most visitors from Tokyo need to provide a negative COVID-19 test result and/or quarantine to enter United States. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
Please find all the exceptions in the last proclamations.
Read more about travel restrictions for United States
Visitors from Tokyo are not required to quarantine after entering United States.
Visitors from Tokyo must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to United States.
Current regulations for vaccinated travelers to United States: most visitors from Tokyo may enter United States but may still need to provide proof of negative COVID test.
Passenger Disclosure and Attestation
New York State Traveler Health Form
Los Angeles Traveler Form
Masks: Recommended in public spaces and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Scores according to KAYAK customer reviews
Pros: "Pretty limited movie offerings Seat was comfortable in the flat position but very little storage for phone cords and all the other goodies provided during the flight. Because a pain to store and retreive"
Cons: "Many movies were old"
Pros: "Typical JAL, nearly everything was fantastic."
Cons: "I don't think it could be made better but legroom on this flight was cramped. Certain planes in the JAL fleet have really cramped legroom and uncomfortable seats."
Pros: "Crews were amazing."
Pros: "Compensated with lounge pass"
Cons: "Very poor check in around Visa situation"
Pros: "Friendly and helpful"
Pros: "Good space between seats. Cleanest of the restroom. Nice crew service"
Pros: "Best customer service"
Pros: "Service was exquisite."
Cons: "No complaints."
Pros: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
Cons: "I wasn't able to pre-select my seat."
Pros: "Excellent entertainment and the crews attention made me fell welcomed."
Pros: "Jal should gave me a better resting seat. The connecting flight is too long hours. Very tiring for a 73 years old person."
Cons: "Too long and no rest."
Cons: "Everything was great!"
Pros: "Great meal compared to other local airlines. Comfortable."
Pros: "Same as above"
Pros: "Each seat had their own screens, and there was a small footrest available for each seat."
Cons: "The food was uncharacteristically bad for JAL. They served some sort of French chef's dish that was terrible. Normally, JAL has great food that I love to eat. The plane was also pretty old so it felt more cramped than usual, and the seats we uncomfortable."
Pros: "Service is amazing ! JAL is handsdown the best ever. The staff, crew and overall flight was great..."
Cons: "The horrible JET LAG I have now lol."
Pros: "Everyone is polite, helpful, and the flight was quite pleasant."
Cons: "Website is difficult and it's impossible to get seated in advance next to traveling companions if they're booked separately. That was quite frustrating"
Pros: "Great service! Also, the food and beer that came with my flight was awesome."
Pros: "Always a pleasure to fly on JAL. Despite a cramped seat in economy, the flight attendants made up for the uncomfortable seat. They are attentive, helpful, and courteous. Time went quickly."
Cons: "Seats are too small for tall travelers."
Pros: "We were coming back from treking in Nortwest Viet Nam. JAL upgraded us to business class (ie, sleeper bed) for the Ha Noi to Tokyo, and gave us good seats on to HNL. FOOD was the best. Next time we'll try HNL-SAI entry to Nam. The Boeing 787 was a great ride to/from Ha Noi, particularly with JAL service."
Pros: "JAL used to be a premium airline like Korean Air"
Cons: "Now JAL is like American Air, just stuffing a greyhound full of souls."
Cons: "Same thing as above"
Pros: "The crew were all exceptionally pleasant, helpful."
Cons: "I didn't care at all for the food."
Pros: "Our flight TO Tokyo from Honolulu was wonderful! Our seats were spacious, the plane wasn't filled to capacity, the in-flight entertainment was the best I've ever seen, the food was amazing. On our flight BACK, the crew was still wonderful, and the boarding process is quick and efficient."
Cons: "Aside from having to take the red-eye, the seats for our return flight were the most cramped I've ever been. My 6' husband's knees were touching the seat in front of him, and the seats were super narrow. I can't remember being so cramped in my entire life. That's really my biggest complaint, but when the flight is 6 1/2 hours, being cramped gets old really quick."
Pros: "Great vacation"
Pros: "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too!"
Cons: "Small overhead bin. Not deep enough, I had to turn my suitcase sideways. Luckily there was no one in our middle seat or I'm not sure where they would've put their baggage."
Pros: "very friendly and very helpful from checkin in to departing"
Cons: "some flt attendants didnt speak english or they didnt understand what i was saying. (but it was fine, i was flying on a Japanese airline and didnt expect them to speak english."
Pros: "The excellent service and courteous staff."
Cons: "Three babies were crying throughout the flight which made the flight in uncomfortable. The flight attendants were spending a lot of time accommodating the babies and parents requests."
Pros: "Seating is comfortable. Lots of entertainment (for free), free alcohol, and you can adjust your own window tint"
Cons: "Boarding was delayed. I think their system went down. Food wasn't bad. But I mean really is airline food ever good?"
Pros: "The Japanese flight attentants were excellent. Entertainment was excellent"
Cons: "I didn't like the other asian flight attendants. They were rude. Asked for water, she said we're not serving water only juice at this time. Asked for Consume or Dashi there weren't any. asked for diet coke they ran out. very small things but weren't able to satisfy our trip back to HNL."
Pros: "Best and consistent service."
Pros: "Best prices for quality service. If the prices for JAL are within $30, I will always select JAL."
Pros: "Japan Airline employees are courteous and gracious. The plane and seats were comfortable, and they offered complimentary food and movies. I would definitely fly this airlines again."
Cons: "There was nothing I didn't like about this airlines."
Pros: "Even at economy class everything is all inclusive, meals, entertainment, even alcohol. Fast service with a smile. They will go to any length to accommodate your every need."
Pros: "As always, the Japan Airline's stewardess takes care of you so well, they really make your trip a very comfortable one. (Think the Japanese airline crews are the most caring, with thorough service, and they are surely one of them."
Cons: "Could not enjoy the music and NHK news on the plane."
Pros: "Very nice"
Pros: "Excellent customer service. Five star service on board. Very helpful and informative customer service at jal transfer counter."
Pros: "An airline that thinks about consumers and then delivers a premier experience. Fly no one else to or from Japan."
Pros: "My son and I enjoyed the courteous and genuinely friendly service and attention from all flight personnel paid too us to ensure a wonderful experience to and from Japan. From Hawaii JAL manager upon check in concern for my son not feeling well to the attendant realizing we spoke no Japanese to apologize and begin conversing in English, every one was pleasant and professional in desire to please us and make our trip so comfortable."
Pros: "Everything !!!"
Cons: "Food was very bland"
Pros: "Comfortable flight, friendly staff."
Cons: "add low carb meal option please!"
Cons: "Seat cushion could have been softer"
Cons: "Movie catalog needs to be expanded"
Pros: "Outstanding service as always - ANA rocks!"
Cons: "Too many (redundant) service announcements. Suggest simplifying and keeping them short and less repetitive to avoid inconvenience, esp while enjoying entertainment."
Pros: "ANA's staff were professional and helpful. They will do their very best to accommodate your request within reason, very satisfied how they handled our issue."
Cons: "We made our reservations through kayak / justfly.com and paid an additional fee to reserve our preferred seating assignment. During check in, our seat reservations were not granted because justfly.com did convey our preferences."
Pros: "Clean and comfortable"
Pros: "Smooth boarding and smiley staff."
Cons: "No tv/ intertainment on the plane"
Cons: "Same as above"
Pros: "Staff were amazing."
Cons: "Nothing great experience!"
Cons: "Flight attendant didn't mention so well about drink service."
Pros: "Service and food were great."
Cons: "That I was listed as standby when I went to check in; I eventually got my ticket and my preferred seat selection."
Cons: "Not enough space to put my luggages"
Pros: "Cabin crew were really nice & helpful. My upgraded seat next to an open seat was really nice & comfortable."
Pros: "Services and respectful"
Cons: "Width of the seat for me was bit tight when in a flat bed position."
Pros: "It was OK. Time was the same as Asiana and Korea Air."
Cons: "I don't Japan airport."
Pros: "Enough room for relax, I love this one"
Pros: "Enough room for relax"
Pros: "Comfort... enough room for relax"
Cons: "Our seats are much less comfortable with very little leg room. My daughter couldn't recline her seat."
Cons: "meal choices"
Pros: "Generally the fligt was wonderful."
Cons: "Of course I had a correct USB cable for i ad, I can not chage it."
Pros: "Polite attendants"
Cons: "small leg room......"
Pros: "Love the staff, helpful and polite!"
Pros: "Not much to complain about. If the snacks can be provided at the galley freely, that would be perfect."
Cons: "Exit door seats, which are normally good, were extremely close together. Very uncomfortable."
Cons: "No foot rest=back pain"
Cons: "Could not fall asleep as the chair would not recline enough"
Pros: "As long as I didn't fly on united"
Cons: "limited movie selections"
Pros: "Excellent in every way"
Pros: "Everyone is super nice."
Pros: "Almost everthiny good job keep it up, excellent !"
Cons: "It was very warm on the plane."
Cons: "My suitcase was "lost" in Tokyo/Narita on the way to Shanghai. Don't know what happened. Got my luggage two days later. This isn't Kayak's fault. ANA should've done something to make this right."
Pros: "I like the whole experience overall I would definitely Fly ANA again"
Cons: "I like the whole experience overall"
Pros: "Staff was nice and attentive"
Cons: "Uncomfortable seats. Don't recline. Could use more film choices."
Pros: "All good"
Pros: "Everyone was super polite"
Pros: "Everyone staff member was friendly and helpful. Dinner was great."
Cons: "The only thing I did not enjoy was breakfast . Selection was not great, we did not eat."
Cons: "We were delayed, but I can't say it was the airline's fault."
Pros: "The padding seems inadequate especially for medium and long hauls. It hurts sitting in the seats after 2 hours into the fight."
Pros: "Great assistance to elderly"
Cons: "Nothing in particular"
Cons: "Again, it was a rough landing."
Pros: "ANA has always treated the passengers better than airlines from the United States.I avoid the airlines from the United States when it is possible."
Cons: "I did not take the flight. The airline changed the scheduled flight. I reached out to JustFly who booked the flight and they said they would rebook a new flight for me but I have yet to receive any notice that my flight was changed."
Cons: "Seat changes should not change before asking"
Pros: "Great service!"
Cons: "Food must have variety diversity"
Cons: "First time on Eva air this trip. They did a fine, fine job. Cost was competitive and it was a very comfortable trip."
Pros: "excellent and very organized, quick and efficient"
Cons: "I wish they would have offered more water, it was a very long flight and the airport and buying water at the Taipei airport was not easy as it was far from terminal and the other choice was vending machine but you couldn't use a credit card or US currency,"
Pros: "Seat is very comfortable..."
Pros: "Great friendly crew an staff. Comfy seats without packing you in."
Cons: "I wish EVA would tell people, especially overweight prople, to respect the space of thier neighbors and not recline thier bodies using part of thier neighbors space."
Pros: "They helped me with assigning me to a roomy seat. I am 6' 4". Although I did not think to order a vegetarian option ahead of time they had extras. I would encourage all flights to stock a few extra for people like me who go through booking processes where it is not clear."
Pros: "I like the service for the extra long distance. It was very noticable that go the extra, for you to make it comfortable to ease the long flight anxiety. The entertainment system was good. The food was a notch above typical airline food. I would fly them again definitley."
Pros: "Great staff"
Cons: "Food not too good, bad terbulance"
Pros: "The specifically enjoy the 1st class treatment and excellent foods served by the flight attendants. By pure coincident, a passenger fainted near me, I was able to see the professionalism displayed by the flight attendents."
Cons: "Eva’s Air is cheap with drinks, whether water or wine. About a Dixie cup of each for a meal."
Pros: "Hello Kitty theme plane"
Cons: "Food can be better"
Pros: "Left and arrived on time. Gracious crew. Exceptional meals. Movies and games made a 13 hour flight bearable even in the economy section."
Cons: "Would like a meal schedule so that sleep and snacks could be better managed"
Pros: "Everything is perfect"
Pros: "Service was all good and friendly. Food was ehhh... I appreciate the veg. options, though!"
Cons: "Horrible turbulence. At least 15-20 minutes of straight non-stop hard shaking, with probably around 1 hour in total. Obviously, turbulence isn't fully controllable--but I wonder if a more experienced pilot would have navigated it differently."
Pros: "Flight attendants were very attentive and came around often with snacks and refreshments."
Cons: "Entertainment was a little lacking."
Cons: "Some provided movies showed no subtitles as movie setting."
Cons: "movies are limited. Inbound and outbound flights have the same selections. So too little choices"
Cons: "我建議你們把所有用餐板中間的hinge tightened, 我回程坐在68D走廊位。當空姐把一杯柳橙汁端給我放在餐板上時，這杯果汁就因hinge鬆弛造成餐板傾斜而滑落。一杯果汁把我白色褲子全染黃。之後空姐有道歉並且拿一套貴賓艙的睡衣褲給我換。這件事不是空姐的錯,我没有責怪她，只想建議你們細察全艙所有的餐板。避免以後的旅客有同樣的意外發生。謝謝長榮航空給我有舒適的旅程！"
Pros: "Comfortable seats & clean washrooms at all times with toothbrush & paste"
Cons: "Food and entertainment selection"
Pros: "food and entertainment was great"
Cons: "someone puked Dx"
Cons: "It is not good service because they didn't have fast the declaration later"
Pros: "same as above"
Pros: "I would take EVA air again!"
Cons: "Staff are rude doesnt know the words please, excuse and thank you. I will not recommend this airlines to my family and friends."
Pros: "Friendly staff"
Cons: "The sauce was old and make me sick."
Pros: "the crew are very attentive, food was good. seats were better than most airlines. tv's were bigger than most airlines."
Pros: "Great movie selections. Comfortable in my seat."
Cons: "Small glasses of wine. Bad food. When we landed, with the time difference it would've been 9 am, but they served us a dinner meal and it wasn't appealing."
Pros: "The same as what we experienced from Manila to Taipei."
Pros: "Crew was very attentive."
Cons: "Movie and TV selections were minimal compared to other airlines. After landing in LAX, took a very long time for checked baggage to appear, and I had another non-connected flight to catch."
Pros: "Check in staff was nice"
Cons: "Flight attendants has no sense of personal space, at one point one attendant had her entire chest in my face reaching over to get something and she didnt apoligize or acknowledge my presence at all. During the returning flight, i asked for water for my grandma, flight attendant stared at my grandma, didnt say a word, and walked away then later came back with some water."
Cons: "The flight was cancelled. Eva did not send an additional plane. They excepts hundreds of people to go on standby waitlists for their one flight a day option to Taipei. All of which were full flights. They did not provide food vouchers or hotel vouchers. We were told to leave the airport and come back tomorrow with no solution. We had to rush the office and force them to get us on on other airlines to finally get home. If that didn't happen we would have been stuck in the airport for 5 days."
Pros: "Great service. Great team!"
Cons: "My son & I traveled together on a trip from Manila to USA in Taipei. We had a 3 hour transit time, and waited by the gate of the flight from Taipei to USA. To exercise, I left the gate and walked around the terminal. Coming back to the gate, I could not enter because the ground stewardess blocked the entrance to the gate. I had to wait for 30 minutes until I finally was able to sneak thru the rope barrier that was placed there after the stewardess left. Then when I was confronted again, I explained my situation and this time she let me through to join my son, who was at the gate all this time."
Pros: "Large selection of free movies"
Cons: "Kids should be provided with kids meals and served ahead of other passengers if possible. More choices of food would be better."
Cons: "Need more choice in movies."
Pros: "Departed and arrived on time!"
Pros: "Nice crew"
Cons: "Seats small good vegetarian food not real great"
Pros: "The entire crew was professional and organized and kind"
Cons: "When I asked for my water bottle to get filled for the rest of the flight, I only got it halfway filled. We could have more variety of movies to watch in English"
Pros: "Staff were very nice and checked in on passengers often."
Cons: "Very clean toilets. Nothing I don't like."
Pros: "The staff was very nice and the schedule was pretty on point!"
Cons: "Too many overhead announcements!"
Pros: "I flew economy and it has everything you need for a flight to Asia. Other carries I used during my trip had small rows but these had enough space for American size. Food was good, service was good, can't ask for much more given what you pay."
Cons: "I flew LAX->Taipei->Singapore round trip. On the leg both ways from Singapore to Taiwan the screen had a USB port which was awesome but for the long pacific flight there was none. You should definetly upgrade those because charging devices is a HUGe plus"
Pros: "Absolute epic flight in the midst of the COVID-19 crisis. Thank you all the crews. You’ve done amazing job!"
Pros: "Good food. Very clean bathrooms. Great service"
Pros: "Amazingly kind and helpful crew. Great food."
Pros: "lots of legroom. courteous staff. bathroom is clean"
Cons: "everything is excellent"
Pros: "Airplane and service"
Cons: "None. Maybe save money and ride first class"
Pros: "The price. Significantly cheaper than our normal ride on EVA through Taipei. Having said that...won't do it again."
Cons: "We travel between the US and Asia a couple of times a year and normally fly on EVA, who has wonderful service and great food. We took Asiana this time because the ticket price was significantly less than EVA. Below are the reasons we won't do it again. 1. The food was awful. My wife had the Asian dishes and I had the Western dishes. Both were well below the quality of food we're used to on EVA. 2. Transit in Seoul. On the way to Bangkok from LA we had 50 minutes to transit Seoul to our next flight. The transit security line was quite long and it was obvious that we, along with a few dozen other passengers, weren't going to be able to make the connection. After much complaining from us and our fellow passengers they ran us through another security line. Rushed to the airplane and made it. On returning to LA from Bangkok it was exactly the opposite. The only option was nearly 8 hours connection in Seoul. But we had plenty of time to negotiate the transit security line. These connect times did not occur because of a last-minute ticket purchase. I purchased these tickets in July for a December/January flight to Bangkok and return. 3. Inflight service was not at the level of EVA. Like any other Asian carrier, the flight attendants were light years ahead of ANY US airline crew, but below the standard of EVA. Waking you up to eat a meal (I typically don't eat dinner at 1AM), etc. I was sleeping with my seat reclined and the flight attendant took it upon herself to upright my seat at meal time and woke me up, presumably so the person in the seat behind me was more comfortable with space to eat their meal, but hey...I purchased the seat to sleep just like the other passenger purchased the seat to eat, so I think I had just as much right to "my space and comfort" as the other passenger did. Just little stuff that doesn't happen on EVA. 4. Inflight entertainment is lacking as compared to EVA. Few movie and TV choices, few game choices. 5. We sat in economy. The seats were not very comfortable. Seems the cushions were thin and it became like sitting on plywood after a while. Legroom on the 747 flight wasn't so great, but there was plenty of legroom on the A380. The A380 seating was still kinda hard, but the legroom sure helped. 6. Boarding process. Poorly organized. Nobody pays a bit of attention to "boarding by row number". Consequently it's a bit of chaos during boarding. The old saying, "you get what you pay for" is true. For a flight of that length I won't choose to save the $200 or so per ticket and will ride on EVA. We've proven to ourselves that EVA is just pretty hard to beat."
Pros: "The service was hood"
Cons: "스튜어디스 분이 애들이 우니까 귀찬은 표정을 지으셧고, 애들 밥도 배식때 빼먹고, 애가 화장실 가려고 기다리는데 배식 차를 비켜주지 않아서 되게 오래 기다렸고, 결국 다른 엄마가 비켜 달라고 해서 비켜주고, 비행기 착륙전에 애기 우니까 따든다고 사탕을 갖구와서 안 먹겟 다는데 억지로 입안에 넣어 줬다."
Pros: "All staff were very nice and kind. Best experience!"
Pros: "Stewardesses were great!"
Cons: "Turbulence was horrible and couldn’t understand the captain’s English very well."
Cons: "Seat size. Entertainment hard to get the TV working then when you did took forever to rewind back to the start of a movie then the entertainment was continuously interrupted by announcements it airline advertisements."
Pros: "charming & efficient staff"
Pros: "Overall service... was very good."
Pros: "Impressed with the airline as a whole. I would fly Asiana again."
Cons: "Twelve hours is tough on the body. Seat cushions were a little thin."
Pros: "See comments above."
Cons: "See comments above."
Pros: "Facial mask pack service"
Pros: "Great food!"
Pros: "Crew was nice plenty of food"
Cons: "Every plane delayed. They made me run to my connecting flight. My luggage never made it."
Cons: "Once again, a delayed flight"
Pros: "Some crew members were very kind and helpful."
Cons: "This airline puts priority on Korean speaking men non Korean women with a helpless child. First of all, my child was too large for the bassinet so I held him the entire time. Fine, I get it's for safety. But to make matters worse, my child had a fever and cried out of discomfort for the first 3 hours of a 10 hour flight. A male passenger complained and instead of defending a mother and a helpless sick child, the flight crew kept insisting ways to make my baby stop crying. Do you think I wanted to hear my child in that much pain? No, of course not. One male crew member told me to take my child to the back of thr aircraft (away from the complaining man). Ummm... I paid for my seat just like everyone else!! To be treated differently just because my baby is crying is HORRIBLE. To top it off, the seats are the worst I've ever sat in. My back and butt were in so much pain from those horrible seats. Bottom line- I will NEVER fly with this airline again after the mistreatment my baby and I received. This airline puts Korean speaking men above anyone else's needs, including a helpless 14 month old who feels horrible and doesn't know how else to communicate pain. I'll add that we were on a 10 hour flight after a 9 hour layover in Incheon and a 4 hour plane ride that was DELAYED from 1:45AM to 3:45AM. We were extremely tired and had been through so much already. If the crew had been more protective of us and understanding to the fact that he's a BABY I would have let the complaints slide. Last note- this airline delayed us 3 separate times. Yes.. 3 separate occasions. Do I need to say anything more?"
Pros: "The crew was wonderful, accommodating and pleasant throughout the long flight. Meals were delicious (drink selection even included complimentary red/white wine!), good selection of movies on private screens and packaged slippers, blankets and toothbrush/toothpaste were provided for everyone."
Cons: "Seats should have more padding for the long flight."
Pros: "More leg room than any airline I have flown in economy. Nice staff."
Pros: "I like how I asked for an aisle seat and it was given to me without hesitation."
Cons: "No complaints."
Cons: "Kindly Asiana airline"
Pros: "Excellent. more leg room, and very friendly staff. I loved it."
Cons: "Could use a little more movies."
Pros: "Service was as expected."
Cons: "There was a baby in my section crying for 10 hours and nothing at the parents or crew could do would make him stop crying. I couldn't sleep"
Pros: "Seats are quite comfortable in both economy and business"
Cons: "Media choices in English are limited. Food varies widely from quite good to not good (though overall much better quality than US airlines). Boarding lines were confusing"
Pros: "Everything was fantastic. Thank you!"
Pros: "The flight attendants were very kind and nice."
Cons: "The food was bad . It used to be good but it's getting worse these days. No idea how could you serve the fork...!"
Pros: "I can saw movie. it was so funny."
Pros: "A bit delayed but still arrived almost on schedule"
Cons: "Seat needs more cushioning"
Cons: "I didn't appreciate the fact their website does not offer a variety of choices like vegetarian or vegan or even low calorie or low salt options"
Pros: "timely manner, good food"
Pros: "For the duration of 5.5hours, 1 main meal and 1 snack were served. Prompt drinks and meal service"
Cons: "No personal inflight entertainment. Only a few screens from the ceiling, with poor viewing angles."
Cons: "No vegetarian food."
Pros: "I actually didn't even feel the plane take off. Everything just worked. Seamless flight everything was great."
Cons: "Nothing perfect flight"
Pros: "Crew members were helpful and nice."
Cons: "1.Flight Network said that the transaction was in US dollars. Therefore there shouldn't have been a currency exchange fee from my US bank. However, Flight Network charged Canadian dollars, so my US bank charged me a 3% exchange fee and the Canadian bank charged me another $8 fee resulting in a combined $32 extra to the price.of my ticket. Flight Network was not honest about the currency of the transaction. Kayak should require that Flight Network and any other vendors be honest about the currency of the transaction. 2. The extra 5 hours of layover at Incheon Airport was a total drag. It caused me to miss my connecting flight from LAX to Mexico City, so by the time I got into Mexico City there were no more buses running to Queretaro. I had to book a room in Mexico City at an additional expense and pay for taxi fare that I would not have needed if Asiana Airlines hadn't added 5 extra hours of layover to my trip."
Cons: "When I missed a flight due to a missed connection this airline refused to rebook my flight directly. I had to go through just flying.com who were just as incompetent. I will never use KAYAK, justfly, nor Asiana airlines ever again. Poor customer service."
Pros: "Seating on that Airbus was very comfortable with a lot of leg room and we sat in economy class. Food also was excellent."
Pros: "good experience"
Pros: "good entertainment system"
Cons: "It sounds like a small thing, but, seats were much too hard. which made long flight torture. cabin temp was sweltering hot."
Pros: "It was one of those weeks with delayed flights due to regional inclement weather. I felt they handled the situation really well. The airline managed to give my child and me seats next to each other after helping me rearrange my flight schedule. We were in an A380. It was a packed flight. The crew was efficient, attentive, and calm. Asiana Airline strives to be a service-oriented airline, and it was demonstrated on this flight."
Cons: "Communication is not always clear especially in-flight communication, more likely a language barrier that can be improved. Wondering if a ticker board would be helpful."
Pros: "Same thing, coz I was assigned to10f."
Cons: "The cabin smelled very bad. Like sweaty clothes. Air quality not good. Also, too cold at times."
Pros: "Crew was friendly and responsive and the flight announcements were informative and in several languages including English."
Cons: "The meals were pretty bad, although the Korean options were better. But the meat in any of them was awful. The seats were very uncomfortable, even for economy. I don't know why Asiana is ranked as high as they are."
Pros: "Everything was great ❣️"
Cons: "✨Nothing ✨"
Cons: "Suggest online check-in providing change seat options"
Pros: "Yes for both."
Pros: "The flight attendants were kind and attentive and professional. I enjoyed being able to watch movies of my choice. Great selection of entertainment available. Food was good and the Hagen Daze ice cream was a great surprise!"
Cons: "I’m thin but 177cm tall (long legs) so the seats were wide but leg room was uncomfortable for me. Also, the posture of the seats are not good for spinal or neck alignment so, again not comfortable. No support for the lower back and very limited reclinablity."
Pros: "Crew was amazing!!"
Cons: "The flight crew was courteous and very accommodating"
Cons: "Great service and got back earlier than expected."
Cons: "Slow and old entertainment system. Bad seats"
Pros: "Overall service"
Cons: "Nothing dpecific"
Pros: "Good seat - request granted"
Cons: "They gave menu only to find out they ran out of what I wanted. Don’t even show or hand out menu so passengers won’t expect."
Pros: "Excellent service from the crew members and quality meals + snacks."
Cons: "Everything is fine"
Cons: "I checked in online, printed the boarding passes as I know japan probably isn’t ready for phone apps for checking in. When I went to the counter, despite being the one holding all the documents (and having organized the whole travel itinerary, the staff only spoke to my husband (Whi hadn’t a clue about the journey) in Japanese. They proceeded to check us in on their computer and insisted that we use their paperwork, not mine. What a farce. What a waste of paper and my time."
Cons: "It was a long delay, about an hour. The airline kept silence until too late. They gave us a blanket, some refreshments and where to have breakfast. Those who made a fuss were taken to hotel. Many others stayed at the airport and had a terrible night."
Pros: "Flight and service were excellent on all accounts including food."
Cons: "Boarding was not organized in Hong Kong. Passengers were not called in groups, and therefore, an unorganized line formed between seats. Staff did not clearly tell passengers when boarding was taking place, and where to form lines. I was very surprised."
Pros: "Nothing much. Travelling in economy class for long flights is always a miserable experience. I can't afford to fly business and I am compelled to travel due to personal reasons"
Cons: "With the new security rules for flights to the US, they took my water bottle at the gate during boarding. I was dehydrated during the whole flight. The small cup of water they give during the flight is not enough for me."
Pros: "The service"
Pros: "Everyone that was part of the Cathay Pacific team was so friendly and helpful. They were very accommodating and quick to assist me outside the typical meal and drink service times. I flew economy and the seats were fairly comfortable. There were plenty of new films to choose from for entertainment as well."
Cons: "the person in front of me just laid down his seat for almost entire flight which made me to have no rooms people are switching seats without letting flight attendants to know. This is not fair for other customers"
Pros: "Good service"
Cons: "Seat is hard to adjust."
Cons: "Flight arrived in LA 30 minutes late. Then had to wait another 30 minutes for a gate to open. All in all, the flight arrived 1 hr late which is very inconvenient and annoying. And the crew isn't has friendly. The boarding time in Hong Kong took a very long time"
Cons: "Everything was good except for the meal part. I was seated at the last and by the time I had my turn to choose from the menu, I was left with just one choice because all the passengers ahead of me got to choose first. Would be great if Cathay would accommodate extra meals on their flights."
Cons: "Terriable service"
Pros: "The crew service was very."
Cons: "Food ,service , aircraft"
Pros: "I really appreciated that Cathay flew another plane in to pick us up when our original aircraft was mechanically grounded at the previous destination. The crew were very professional."
Cons: "Our flight was delayed due to mechanical failure and didn't arrive from its destination: Taipei. We were not told about the possibility of our flight being cancelled as we arrived at check-in, we were allowed to check our bags first, issued boarding passes and *then* we were told to come back to check in counter in 3.5-4 hours. Our checked luggage had already been taken and with it, clean clothes, toiletries and other items that could have made the waiting more comfortable. After coffee and a snack we decided to check in to the capsule hotel at Narita. Minimum stay was one night at that hour of the day - for stays after 6pm. While I appreciated that Cathay got us out later that evening, the plane we flew was one of the oldest in the fleet: the seats did not recline at all so it was very uncomfortable. It was a late night flight but no one was offered pillows or blankets. (I did receive one upon request). We arrived in Hong Kong in the early hours of the next morning - 3 hours late - after the airport train had finished running so I paid for a taxi home which I normally would not need to do since I already had a train ticket. so my flight experience did cost me some extra money this trip."
Cons: "Limited help in assisting passengers who missed the connection"
Pros: "Overall is good."
Pros: "Friendly staff and helped me."
Cons: "Very delayed"
Pros: "Good service"
Cons: "1-hour delay due to inclement weather"
Pros: "On time performance"
Pros: "I liked the time it took to arrive- the pilot was fast."
Cons: "Food quality was poor Boarding was late on all four flights The flight was extremely unsanitary - the dirtiest flights I have ever been on and I travel on airplanes at least ten times a year The crew was unfriendly"
Cons: "Meal service was poor by crew members for economy class. In economy class - (center section-just after first class)-only one toilet . for Passengers. Very inconvenient."
Pros: "Entertainment Nice crew from Japan"
Cons: "Crew is not heart felt welcome the guest at all, changing face when ask for a blanket or other customers' request. Take long time for baggage check-in even we did for online check-in."
Pros: "Had 4 pairs of eye glasses taken from my golf bag. ! prescribtion, i pair reading and 2 pairs of sunglasses. bag was left open and contents spilled into the golf carry bag. Why did this happen and who did it??"
Pros: "I expected Cathay to be great since it was ranked as the #4 best airlines in the world."
Cons: "However, I didn't find anything better than mediocre airlines. The attendant was kinda cold, service was rough, and toilets get dirty quickly."
Pros: "The chair size. The movie"
Cons: "Stewardess in my isle was not friendly. Don't have enough supply of bottle water. HK airport won't allow drink to be brought on the plane even though it was bought at the airport. Hard cushion on chair."
Pros: "Seating in standard coach compared to premium economy on US airlines. The seats reclined back enough that I actually was able to sleep most if the 13-hour flight. Meals were very good for economy. Cabin crew super polite and patient, which I've come to notice as a standard on Cathay. As an example, I have a good intolerance to shrimp/prawn. My outbound flight LAX-HKG, the dinner salad included shrimp. I explained i could not eat the shrimp. The attendant was kind enough to swap it with a leftover vegetarian salad."
Cons: "Trying to setup special meals to avoid food allergies is non-existent. Cathay offers many special meals, excluding food allergies or low-carb. I attempted to call in to Cathay to explain I could not have shrimp/prawn. The rep either did not understand or could not help. I really wished Cathay offered a pre-arrival meal like the other airlines. LAX-HKG and HKG-LAX are 13+ hours. Cathay offers a departure meal and a mid-flight meal. But by arrival time, I was starting to get hungry again. Thank God, I had enough of a layover, even with CBP processing, to grab a quick bite before continuing an additional 6-hours to home with no time to eat."
Pros: "Overall, excellent service for its Marco Polo club member! I paid USD $100 to join the club. And it is much better than my experience with EVA (diamond member, 4 yrs) and United (gold member)."
Cons: "Just join its Marco Polo club and see for yourself."
Pros: "Great service, very polite and concerned with the passenger's well being."
Cons: "Nothing needed to be changed. It was a good flight and I had a good experience."
Pros: "Comfortable economy seating, polite cabin attendants, and nice lunch!"
Pros: "Its a long flight from Hong Kong to LAX. It appears that the crew is so organized that it does not appear to be as brutal as it is."
Cons: "Traveling to and from Jakarta on Cathay Pacific the most challenge i had was not being able to hear the movies. There was something wrong each time. The staff tried to repair it with no success. All and all that is a minor thing. Its also a small thing. I wish passengers wouldn't be such slobs. Even tho the crew comes by often and regularly, people leave a mess behind them. Kinda sad. Its as if some feel they are supposed to treat crew like servants. Your staff as always, don't complain just go about there responsibilities with a smile."
Cons: "my luggage didn't go with me"
Pros: "Good service. Flight attendants are nice, food is not bad. Seats are not bad for economy."
Airlines flying from Tokyo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Tokyo
Masks required on board, masks provided on flights from Tokyo
Social distancing seating
Middle seats unavailable to book on flights from Tokyo
Testing for antibodies, testing for symptoms for flights from Tokyo
Waiving of change fees. Search flexible flights from Tokyo