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Pros: "Phone Plugs and efficiency"
Cons: "More drink options. It was a short flight, so we were limited, but we only had 2 options."

Pros: "Crew was attentive to a couple of issues with families (not my issues, but could have affected customers traveling alone adversely)."
Cons: "Plane was delayed in Seattle, but there was no notification from Alaska. I found out through Kayak and didn't have as short a connection as I thought I would."

Pros: "Rapid, right on time, close to the gate, deplane in front and back so it was fast, great flight attendants- everyone is always friendly at Alaska, truly always try to fly Alaska when I can"
Cons: "Nothing"

Pros: "quick flight"
Cons: "would have loved a soda not juice and it seems like the turbulance is always bad"

Cons: "Plane was freezing!"

Cons: "I realize flight delays happen, but many of us commute by plane!! Show a little hustle! It might make us feel like you care that we’re an hour late for work!!!"

Pros: "Flight attendants kind and understanding."
Cons: "Mechanical issues making nearly an hour delay."

Pros: "Friendly and clean crew and plane"

Pros: "The attendants were really nice... flight was fast and smooth."

Cons: "Flight was canceled again with no notification and no compensation was offered."

Cons: "My flight from Seattle to spokane was cancelled and then reinstalled but I had no boarding pass and had to get the ticket at the main desk before catching my connection. By the time I got through the line the flight was already gone"

Cons: "seats were uncomfortable"

Pros: "Organized and on time!"

Cons: "Great short flight."

Cons: "3 times in the last 10 years i have had flights with this airline from portland twice an seattle once everytime they have some excuse about air crews an the flights leave 2 hours late after a long layover this has been a problem for a long time if i knew the right people like in the faa to call i would . honestly i seriously recommend to do not fly this air line to spokane unless you are desperate .once ok twice wait a second three times two different citys there is something here an it need fixed yesterday"

Pros: "Awesome flight."

Pros: "Got me home."
Cons: "Weather and pilot delays kept us in Seattle about an hour and a half longer than we were supposed to be. 1120pm flight actually left at 1am. Tried to find an earlier flight once we knew it was delayed the first time. No other options and then it delayed again. Part of travel I suppose and the crew was nice, just was ready to be home."

Pros: "On time. Friendly staff."

Pros: "Not much."
Cons: "Flight was oversold from the get go so there was a constant request for volunteers to take a later flight and voucher. At boarding time it was announced there was a mechanical delay for 30 min. Then another 30 min. Then another 30 min. Eventually it was announced that another plane with 20 fewer seats would be used and volunteers were requested again. After being awake over 24 hours a very miserable end to a trip."

Pros: "The staff was great."
Cons: "We went through very serious turbulence. The landing was very rough."

Cons: "Traveling alone with my 7 mo infant. Boarded the plane and got all settled for our quick flight, just to be told that we all had to deplane due to mechanical issues. So, had to pack up all our baby stuff, grab our gate checked car seat and stroller, go to another gate, and board again. After taxiing for about 40 min, we finally took off (when we should have been landing). Definitely prepped bottles and diaper bag for a one hour flight and had an antsy baby by the time we landed. Totally understand that mechanical issues come up and am glad we were safe, but would have been much appreciated if we didn't have to board, deplane, and then board again."

Pros: "freq of flights"
Cons: "delayed"

Pros: "Even though there was a delay because incoming plane was delayed, the staff kept us updated and boarded the passengers as soon as possible."

Pros: "Happy flight attendents that made the short trip enjoyable. It was a clean and manner flight. I will definately fly Alaska again."

Pros: "Poor experience"
Cons: "Flight cancelled at the last minute."

Pros: "The gate agents, flight attendants and flight crew were polite, professional and efficient."

Pros: "Stop"
Cons: "MY BAG IS GONE"

Pros: "Crew was excellent despite the delays."
Cons: "Sat on the tarmac for 40 minutes in the aircraft after boarding, after the flight was already delayed 30 minutes. Warm day and none of the in aircraft ventilation was turned on. What should've been a roughly 45 minute flight from Seattle to Spokane became a 3hr slog."

Pros: "Fast and very friendly staff."

Pros: "They were very accommodating and friendly. It's so easy to use."
Cons: "I like the food and how they changed my seat when I told them I have back trouble. But next time I will get first class or business class if I can."

Pros: "um...I got home?"
Cons: "Ugh where to start. First my flight from Oakland was delayed an hour, and while they did rebook me a flight (with a 3-hour layover in Seattle), they couldn't keep me in a first-class seat and didn't offer anything to compensate for that. This was my first time (and probably last time) treating myself to a first-class flight, and I was kind of looking forward to that seat...although I understand if flights are full.. When I arrived (an hour late) in Seattle, the gate was shown as N2, about ten thousand miles away from my debarking gate in the C section. After walking halfway there, I stopped at an Alaska desk to AGAIN verify info and ask if someone could PLEASE CHECK and see if I could keep my first-class seating, since I PAID for one originally and the delay was airline-based. They blandly told me the flights were full and everyone had checked in already, and then mentioned that the gate had been changed BACK to C section, so hike back another 5000 miles to where I started. Wait three hours. I did check in at the gate as well, yet again, to beg with my best smiley-face and see if the girls could find me a first class spot or put me on standby, since I PAID for it. They said, sadly, no it's all full and checked in. Wait and wait. When I finally did board, I noticed that the info board said that "two upgrade requests" had been filled. What? Seriously? Is that MY FIRST CLASS SEAT YOU JUST GAVE SOMEONE? *frowns slightly* Walked through the already-seated first-class cabin, noticing that TWO OF THEM are empty. I was seated in the middle between a regular dude and this woman who is apparently running her company and having a conference call loudly on her phone, right in my ear. So yes, we understand: She's important. After sitting for a few minutes, I finally buzzed an attendant, who finally arrived, and asked her AGAIN, if she could please check if there any first class seats open, because that is what I PAID FOR and I'd appreciate finishing my trip as it was origanally booked. She said she'd check. AND THEN DISAPPEARED FOREVER. Never did see her again. A few minutes later, yet another attendant walked down the aisle with a clipboard, checking for open seats and I'm thinking she's coming to tell me that yes, there's been an opening and one of those 2 empty seats is mine and please go ahead and move. But no. She walks on by and says something about adding more standby people to some empty seats. I'm literally biting my tongue. Then, before I can say anything, these TWO GUYS come flailing down the gangway and bail into the two lovely EMPTY first-class seats in front of me. *scowl* I'm sorry, but unless they were late getting to the plane, and those were actually their seats (could be true), this whole thing was handled very strangely. I never fly first class anyway, and I understand delays and full flights, but it would have been nice to have anyone even attempt to help me finish my trip in the class that I had PAID FOR."

Pros: "Gate attended kept us posted on what was going on when our flight was delayed. So wasn't left wondering what was going on"

Pros: "Everything was great"
Cons: "Nothink"

Pros: "Flight was on time and everything went smoothly."

Pros: "Freindly gate people"
Cons: "Flight attendant bumped me several times, did not apologize or say excuse me."

Pros: "Such a short flight, 37 minutes. Just oj or water. All else great."

Pros: "Landed safely."
Cons: "Extremely long wait before takeoff. If the plane hasn't been inspected and readied for take-off why board passengers and make them sit in the cramped uncomfortable seats?"

Cons: "30 min delay"

Pros: "Everything"
Cons: "Everything"

Pros: "Flight was ok. But the important thing is that Alaska was really accommodating in putting me on standby when I arrived at airport early and the standby process was very smooth and efficient."

Cons: "It was an hour and a half late but they Kept us informed"

Pros: "I"
Cons: "Don't like walking out and climbing into plane. Have to knee replacement and process was uncomfortable and hard. Bombardier planes are cold and extremely noisey"

Pros: "Nice crew."
Cons: "The usual horizon air standard flight."

Pros: "Nice and short!"

Pros: "See above."
Cons: "See above."

Pros: "My favorite airline by far! On time, great crew, great flight"

Pros: "The crew is always really nice on Alaska"
Cons: "The plane was really small. There is no entertainment, but the flight was only 50 minutes so it doesn't matter."

Pros: "Quick"
Cons: "Fellow passenger that would not shut up"

Pros: "Very smooth process."

"There was an enormous line at LAX trying to check in and check bags. Fortunately the staff were accommodating and allowed us to check our bags even after the deadline had passed -- but it was definitely an extremely stressful experience!"

"We flew First Class to LA from Denver on the Delta-branded contract airline - Sky West. On the way back, we flew First Class on a Delta Airlines owned jet, and the experience was so much better. The flights should have been comparable; but unfortunately cost-cutting by Sky West was evident."

"The terminal on my ticket was different than the gate number. We went through security and had to take a 15 min shuttle to a different terminal. Why not just go through security there? There were also no attendants at the gate to discuss seat assignments. My husband and I didn’t have seats together. Try on board crew was great, but the airport experience was lacking."

Pros: "Crew"
Cons: "More arm space and leg room for cabin"

Cons: "The check in process for Delta was a chaotic mess. There was no one to assist passengers, lines were crazy long. I overheard so many people complaining about missing flights and they could not get any help. I also think the amount Delta charges for luggage was insane."

Pros: "Crew was great and seats were totally perfect and comfortable"
Cons: "Nothing could have been better, except steak and lobster 🦞😃 Thank you very much for your ability to make customers welcome and comfortable."

Pros: "The entertainment"
Cons: "The boarding"

Pros: "The crew."
Cons: "Nothing was mediocre about the crew or delta. The other passengers around us made a 4 1/2 hour flight feel like 8 hours of hell."

Pros: "The crew did a good job in announcing the arrival of the flight and where we are at and how far we are flying overall did an excellent job"
Cons: "If they had orange juice lol"

Pros: "The crew was amazing"

Cons: "The plane change in LA was confusing & not very clear."

Pros: "Excellent crew."
Cons: "Gate agents were a little snippy."

Pros: "Friendly crew"

Pros: "Friendly crew"

Pros: "Crew was great!"
Cons: "Airline was operated by Delta Air. COVID precautions with distancing on board were not followed. Flight was overcrowded- hardly any empty seats between passengers."

Pros: "Easy boarding and very nice crew"
Cons: "Food"

Pros: "Social distancing, purell wipes were handed out, food and water handed out in a baggy."
Cons: "everything was great. I love delta."

Pros: "yes"

Pros: "Loved it all. Thanks for helping me get home to Australia when other airlines couldn't."

Pros: "Middle seat was empty"

Pros: "crew was exceptionally kind and helpful. I felt they really cleaned up, sanitized, even participated sanitary clothes and hand sanitizer to everyone."
Cons: "Nothing, perfect. better than expected."

Pros: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."

Pros: "There was plenty of space, good entertainment, it boarded fast, took off on time, and had zero issues."

Pros: "Arrived in PDX 15-20 minutes early."
Cons: "Social distancing on the seats"

Pros: "Everything from hospitality to the ease of the flight. Captain communicated to put all at ease during this time in which this pandemic has gotten many fearful of flying. Great landing as well."
Cons: "Everything was great!"

Cons: "connecting flight left without 1/6th of its passengers. Stuck at airport now because of Deltas laziness"

Pros: "They left the bags at LAX. We we’re driving to Sun Valley and don’t have our ski clothes and equipment"
Cons: "Get our bags to us in the morning"

Cons: "Good"

Pros: "Was upgraded to Comfort Plus after they had no seat for me on the plane"
Cons: "We booked with Virgin however flew with Delta and we were not alerted to this. We booked with Virgin for a reason. They also did not have seats for me when I went to check in on both flights and I had to negotiate seats before boarding. Very disappointing."

Cons: "... on top of that I kindly requested to speak with a supervisor and i was denied it. As a customer I deserved that. I would a ticket with Aerolineas and nowhere it said it was delta. I followed the baggage allowance explained on kayak website and on Aerolineas Argentinas. I took a bicycle which is free and i pay $100 to packed it as Aerolineas wanted. When I arrived it was a Delta flight and they told they don't allow bicycles and that i had to play $150. Aerolineas website and kayak clearly says that bicycles were free on my flight. I show the agent my ticket and that no where it said delta to consider what he was saying since it is an alliance but i was not informed about it. He said no and after wait there for a while before boarding i kindly ask to speak with a supervisor and the denied it and disappeared. I request a refund of my fee to you for providing incorrect information."

Pros: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Cons: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."

Cons: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"

Cons: "-"

Pros: "The flight was nearly full, but I lucked out. One person in my row did not show up, so myself and the other lady in my row had the benefit of having an open seat in between us. The crew was cheerful and accommodating. They did the normal beverage service, but also brought complimentary water and coffee 3x during the rest of the flight. This was greatly appreciated, especially after 5 days of drinking and partying. My buddies and I spent two and a half days in Las Vegas for a bachelor party followed by two days in the LA area for a wedding (yes we did it Hangover style) :) Thank you Delta!"
Cons: "My only complaint was that the flight was delayed out of LAX by about 30 minutes due to the flight in-bound being delayed. However, the captain made up most of this time in the air so it ended up being a non-issue."

Pros: "Boarding was on time and the process was efficient."
Cons: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."

Pros: "This was our first time flying Delta and it was a very pleasurable experience. Boarding was very straight forward and the seats allocated comfortable. A surprise for us was being asked if we would like to move seats from the back of the aircraft to Comfort Economy (we think it was to do with weight balance! but appreciated very much none the less). The flight attendants were very professional and helpful, as you would hope all attendants on all airlines would be. We'd gladly fly Delta again anytime."

Pros: "I liked the fact that were were able to watch movies complementary, staff was very kind and looked good and for the most part the air craft was spacious than United Airlines"
Cons: "I disliked the fact that their weren’t any charging station, I wasn’t able to to charge my telephone device previously but I thought I would be okay sonce air crafts that I have boarded have out lets to charge devices, was an inconviencesince I wasn’t anle to contact family. Also there was complementary movies to watch but there werent any head phones that were given, united aire lines provided us with head phones for entertainment."

Pros: "The attendant was most helpful. Because the flight was not full, she allowed us to sit in the exit row, window and aisle, with no one between. I'm a tall person, so the extra leg room was deeply appreciated. I give her and the airline high marks."

Pros: "On time leaving and landing"
Cons: "Every thing went well"

Pros: "Food was ok."
Cons: "Flight attendants could have been a little more friendly and helpful."

Pros: "Had to cross terminals and the pathway was closed due to an international flight landing (poor planning on LAX part) so had to exit and reenter terminal through TSA. Flight delayed an hour then cancelled due to control panel failure. 10pm flight became 12am bus (and originally told it was 11.15pm bus which was "stuck in traffic" when google map traffic was all green). Got back to SD 4 hours after scheduled time."

Cons: "Flight was cancelled"

Pros: "Flight was on a 787! Great plane"
Cons: "Food was mediocre for an international long haul fight, and was served by a completely indifferent staff! My prearranged seat choices were switched to a no recline rows and rebooking after a unnecessarily missed connection became 7 step comedy of errors ,aside from quality aircraft this felt like a budget operation."

Pros: "The flight was on time."
Cons: "This was an almost 6 hour long flight, LAX to OGG. The aircraft was older and for a 6 hour flight, they really should use a bigger and newer aircraft. The entertainment systems on the back of the seat worked sporadically and the PA system was too loud and every time the PA system was used while we had our headsets on, it was excruciating We had no warning in order to remove our headsets before it blasted into our ears. We were amazed that after paying a considerable sum for our tickets and being in the air for 6 hours, there was limited meal service and we were required to purchase a sandwich in order to eat. I fly Delta frequently and this was by far the worse flight I can remember."

Cons: "To be clear, I do not have an issue with overweight people. That being said, I was put in an extremely uncomforatable position on this flight. My seatmate was a woman who easily weighed 400 pounds without the slightest exageration and was 5'7 at best. She carried all of her weight in her midsection and behind, which was truly uncomforatable for us both. As she attempted to squeeze into the aisle seat it became apparent that with the armrest down it was not going to happen. She raised the armrest and finally maneuvered into her seat and part of mine also. Not only was her bottom in my seat but her stomach was resting on my entire right leg. It felt like a toddler was sitting on my lap. This was beyond uncomfortable and embarrassing for us both as it was clear that she knew how intrusive this was and kept apologizing. My leg went to sleep after about 15 minutes so I asked to be let out. I approached the flight attendent and requested that my seat be changed to which she responded that the flight was full. I know it wasn't because I could see an empty seat about four rows in front of me. Finally I sat back down but every 15 minutes or so she would get uncomforatable and get up to stretch. The first time it was a welcomed break, until she came back and flopped in her seat with so much force that it felt like someone had ran and jumped in my lap. This occurred 4 or 5 times during the flight. I am not sure what the policy is for obese passengers, but it should be relooked. As a passenger I should not be put in a position to address another passengers weight. I also should not have to pay for a seat and only get to use 2/3 of it. Lastly, no one should ever be allowed to put their body parts on top of another persons lap and that be considered ok."

Pros: "Crew was very good and nice on the flight"
Cons: "Flight terminal was changed about 30 to 45 minutes before boarding Flight was delayed due to AC problem Configuration of the plane was terrible. Little leg room but the windows did not align with the seats so a window was shared with two rows making it challenging to open or close a window without disturbing the passenger in the other row with whom the window is being shared. No charging outlets in the terminal or on the plane. Plane had no food to offer for purchase. Expected better from Delta."

Pros: "Hassle free left on time arrived early San Jose nice airport and drive to red wood city picturesque Staff friendly and cookies great"
Cons: "On this occasion I actually enjoyed it all"

Pros: "For the first time in a ling time I felt if I dropped something I didn't have to kiss it goodbye. My knees and back didn't hurt by the end of the fight. I know longer felt like a sardines in a tin."

Pros: "My Delta flight was a code share with Virgin Atlantic. A pleasant flight overall with my first impression being an airline with current popular music playing in the background and flight attendants cheerful. Since I was traveling alone, I opted to not purchase my seat prior to my flight date, instead I chose my aisle seat within 24 hours for free. I checked in my one bag and found out I had pre-checked so my security check went so smooth at the new terminal 2 at LAX. Looking forward to my flight back on June 15."
Cons: "Had a toddler behind me crying and screaming the last 40 minutes of landing into Heathrow because she couldn't sit on her mother's lap and made it quite unbareable for all of us in the vicinity. Wondering if there was an alternative way to handle the situation."

Pros: "Seating was nice...comfortable. Lighting was good, captain wasn't too chatty :)"
Cons: "This flight attendant was just terrible. Wish I could remember her name for this review... She had about half of the First Class cabin offended as soon as meals started getting served - I didn't see ANYONE around me that got what they asked for, and then when people stated the issue, she didn't respond very well. I tried to take things in stride (first world problems?) but it is a bummer to pay extra for the first class treatment and then to not have that great experience, especially on back to back 5ish hour flights."

"Maintenance delay for 2 hours after Canceling my flight earlier in the week. So typical for this poorly run airline. Will make better choices for future flights."

"I think the flight attendant and first class was terrific, but whoever had to work in coach where I say didn’t seem happy about it, extremely mediocre service, not friendly, just putting 1 foot in front of the other. Just seemed “over it.”"

"It was a smooth, uneventful ride. The staff was very friendly. The overhead compartments were a little small for my hiking style backpack, but I made it work."

Pros: "Seats were comfortable"
Cons: "Flight attendant needs a lesson in FRIENDLY customer service he was almost rude to guests"

Pros: "Finally got me home"
Cons: "Delayed, no updates,"

Cons: "Food and drinks at least!!"

Pros: "Nice, supportive crew."
Cons: "The delay that made me miss my next flight..."

Cons: "No more plastic cups in first class - and offer packaged nuts."

Pros: "The crew.was so rude, even from the check in process"
Cons: "Everything,"

Cons: "Nothing"

Cons: "Too crowded c19"

Pros: "crew"
Cons: "The WiFi could have worked"

Pros: "Had an exit row seat, 17D. Lots of leg room."

Pros: "Crew was fine, outlets were nice"
Cons: "It should be a crime to have a fully packed plane in the middle of covid. It’s also illogical to not serve food but allow people to bring food on, doesn’t make it more covid safe. I will avoid American Airlines in the future."

Cons: "2.5 hour delay no explanation"

Pros: "Seats were okay, even with an upgrade, still tight and I'm only 5'3". Drinks and snacks were served so plan ahead for food to Hawaii. Otherwise, I feel like there staff was great and doing their best to make everyone safe and respected."
Cons: "Very little seating at Phoenix airport."

Cons: "I can not rate this flight because I missed it since my connecting flight was so late due to mechanical issues."

Pros: "Nice clean new airplane, pleasant crew."
Cons: "Time to start offering complimentary wifi in first class"

Pros: "The airlines bumped us up to better seats without us asking!"
Cons: "N/a"

Cons: "Not being an hour late. Someone to manage social distancing at gates. What a mess. Flight was easy tho."

Pros: "nothing"
Cons: "extremely racist crew made flight uncomfortable for everyone."

Pros: "The flight was on time and the plane was clean and new."

Pros: "Crew was friendly and nice"
Cons: "Absolutely no covid regulations in place, completely packed flight, boarding was horrendous everyone going in at once"

Cons: "Flight was rerouted to another airport due to poor weather at Philly. 3 hours later we arrived at Philly, but I missed my connecting flight."

Pros: "Ended up with a row to myself since flight wasn't full and people were able to move to different seats to provide for social distancing."

Pros: "NOTHING"
Cons: "They could start by not allowing a non-compliant passenger ON THE PLANE. When he was already not compliant in the damn terminal. (Dude didn’t wanna wear a mask) forced the captain to circle back and screw our timing for our connecting flight. You might say, how can we blame AA, well, because they chose to allow him to become a problem and then exasperated it by allowing him in the damn door of the plane. Now we got stuck in Charlotte for the night. Nothing like being late for your Grandma’s funeral. Pathetic AA! PATHETIC!"

Pros: "Short, sweet and great crew."
Cons: "Nothing."

Pros: "Seat was comfortable. Crew was professional."
Cons: "Loading plane was a little chaotic and the comfortable seat was a little overpriced for the legroom."

Pros: "The plane was clean"
Cons: "More spacing with the whole Covid-19 thing going on"

Cons: "Have at least water offered"

Cons: "Really rude check in with bags and flight attendants are rude too. Haven’t flown American Airlines in years and will try to avoid them again"

Pros: "Seats were great! No snackage... #covid19"
Cons: "Drinks"

Pros: "The crew was extra helpful - Help was easy to find and the crowds manageable. As a bonus, our flight arrived at the destination 30 minutes early."

Pros: "Everything was great. I especially liked the enter active map that showed some towns and lakes we flew over and the speed and elevation of the aircraft."
Cons: "More details on the map, for example, show landforms, mountain ranges, major roadways, rivers, etc."

Cons: "No wifi or entertainment was available. Food was mediocre."

Pros: "Like the multiple USB charging outlets and the mobile device holder on the backrest"

Pros: "Flight attendants were helpful"
Cons: "My seatbelt was installed incorrectly."

Pros: "Plane was full. Finding overhead storage was tough. And, we checked luggage. The seat was small, but I had leg room and no one reclined their seat. There are a lot of extras one must pay for. But, the plane was on time and the crew was pleasant..People are accustomed to this treatment. There is no joy left in the flying experience."
Cons: "I did not understand the entertainment system. I read a book."

Pros: "Phoenix based First Class flight attendant Kathleen Brown was very positive and called me by name...gave her an “above and beyond” voucher."
Cons: "No electrical outlets at seat."

Pros: "Getting off the plane after 3+ hour flight and 45 mins taxi and waiting for gate"
Cons: "Bought our tickets months ago, 2 travelers , myself and wife. Couldn't seat together. Our baggage ( Small backpack and a hardside roller we bought cause it would fit under the seat. Guess what I know they changed the size of the underseat bag . We had it checked going to PHX ,no issue on the way back $50. I'm done with American Airlines and Kayak."

Pros: "The plane had really soft, puffy, comfy headrests. These were the best headrests I've ever encountered on any flight. I wish these were on every plane."
Cons: "1. Departure gate gets inexplicably moved to an entirely different concourse. 2. Gate agent offers to check bags through to destination, then when I go up, offers to gate-tag my bag. Why did you say you could check the bags through, then? 3. The long, ridiculous AA boarding process consisting of 9 groups and 2 short lanes, taking about 20 minutes to get 30 people outside. 4. 30 people wander around outside on the tarmac, trying to find a sign for Albuquerque. 5. BAGGAGE HANDLERS tell some of the passengers that the planes have been switched, and we should now board the plane marked Flagstaff. 6. Gate agents come outside, receive information from -- again -- BAGGAGE HANDLERS -- and then tell everyone to go back inside. 7. Once inside, gate agents tell passengers they have no idea what is going on, where they will be departing from, or when. 8. Gate agents tell passengers to go through the (long, ridiculous) boarding process a second time, and get on the second plane on the left. 9. A couple of PASSENGERS remind the gate agent that the baggage handlers specifically said that plane was not going to Albuquerque. 10. Gate agents change their minds, and tell passengers to get on a different plane. 11. We finally get on the damn plane."

Pros: "The counter attendant was helpful in changing our seats so could sit together."
Cons: "The flight attendant when first boarding was extremely rude. We had a bag we brought on three previous legs of our total travel which was considered by all of the other attendants as a personal item. This particular attendant very rudely informed us it was not, and we needed to check it. When we tried to explain the previous flights she responded with “I just explained this to the other passengers...it’s not allowed.” We didn’t argue, and gave the bag to the personnel in attendance, but the tone for the duration of the flight continued."

Pros: "The crew was friendly and informative. They were very helpful. The"
Cons: "The seats were uncomfortable. They were hard and so narrow I had to sit crooked in the seat to keep from getting banged into by the service carts and every person going by to the bathrooms. I'm not tiny, but I'm not huge either, it was just overcrowded. It was also very hot in the airplane the entire way from Phoenix to Spokane. My husband, who is always cold, was even hot."

Cons: "The fact that your company doesn't want to give me some sort of compensation for being delayed and missing my connecting flight and having to get a hotel."

Cons: "Airline throughout mentioned connecting flight passengers are okay as the flight will land almost at the scheduled arrival time but once onboard bluntly announced that we don't have further information. This is cheating"

Cons: "Watched a very weird interaction between Muslim (with a hajib) women with a kiddo and desk crew. She wanted to sit next to her child on the flight and needed to switch seats to be able to. Woman was very gracious and understanding that she was asking for an accommodation. Ends up her flight to Philly had been moved to a different gate after they had found a volunteer to switch seats. Volunteer was totally unfazed but Desk crew made it seem as tho the Muslim mom was at fault for the time and trouble they had had to go through to accommodate her. She apologized profusely and was very appreciative for the trouble evernote had gone to for her. . As she walked away the crew looked at each other and shook their heads. Pretty crummy way to treat customers!"

Cons: "[1] the "group system" boarding process arranges passengers in an aleatory way making the process totally chaotic. For instance last groups are the last ones to enter the aircraft and don't easily find space for the hand luggage. They have to accommodate bags under the front seat making the already uncomfortable trip more painful. Also this process may delay the departure time. [2] Food service is terrible. no options, specially for kids or people with food restrictions. Not even the payed ones offer healthy food alternatives. [3] No comfort at all for a flight that departs little before midnight and arrives at 7 am at its destination. They forgot about the pillows and blankets you find in other airlines. [4] at the end, when I collected my baggage I realized 1 wheel was missing from one of my suitcases. I informed the airline and 3 days later I receive an email saying that the airline is not responsible for damages that include wheels and other "baggage accessories" I did not rate the flight poor because at least it manages to arrive to its final destination..."

Pros: "left early and arrived early. cabin staff was friendly"

Cons: "We were downgraded from Main Cabin Extra rows 7 and 8 to row 30. We were told that we will get refund automatically. However, we received nothing. Getting a refund back is now becomes a very complicated process with zero transparency. Main Cabin Extra is kind of a scam. We bought it specifically for an extra leg room. However, on the flight from PHX to BOS, all seats in the economy class have the same leg room. The agent explicitly told us that on this plane all seats are the same. So, they offer product they do not have and collect money. Sounds like a scam to me."

Cons: "I was supposed to be in stand by and the screen continue showing I could go to the counter and get a seat and I have to wait till the end so that I was going to be given a middle seat. I said forget about it, to pay 75 dlls for a change of ticket and you make me wait till the end to give me seat u want, forget it, I know this is stand by ticket but I dont like the attitude of the people, they dont help you at all really bad service you should learn from other airlines giving at least if you are delayed an apology and sometimes miles reward, not just food... Thanks for the SERVICE (i dont flight with you no more, even though cheap flights, but cheap things are expensive)"

"Late, dirty and uncomfortable."

"Had to cancel flight as it was delayed by 12 hours"

Pros: "Crew was good but baggage claim took forever. The seating was not well arranged. The seats were very uncomfortable. The weight limit of the bags were unreasonable"
Cons: "Better seats could be better"

Pros: "The crew was amazing, super helpful, very friendly and understanding when it came to social distancing."
Cons: "The seats are not the most comfortable, but the price is right."

Pros: "Easy boarding"
Cons: "A little Snack"

Pros: "Quickness, efficiency"
Cons: "Nothing. I received all I expected."

Cons: "Alligient air is an excellent economy airline that flies non-stop to smaller cities."

Pros: "The crew was fantastic!"
Cons: "I wish there was at least a free beverage."

Pros: "On time"
Cons: "Seats could recline"

Cons: "Built in headrests on the seats."

Pros: "The plane was clean and crew was very friendly."
Cons: "Delayed departure with no explanation. Other passengers clogged up the overhead bins with small bags, purses and containers of to-go food. Causing me to place my carry on in an overhead bin multiple aisles behind my seat which made for a cluster trying to board and de board."

Pros: "Price of ticket. Crew was efficient."
Cons: "Baggage limitations are not clear: especially when the ticket says no carryon luggage. What they mean is anything that fits under your seat and is under 20 lbs is OK. Seat did not recline. Leg room was poor."

Pros: "Nothing. It is a cheap airline and it shows. It is the worst airline I have ever flown."
Cons: "The crew was okay but it must be depressing to work for a company where you cannot get a glass of water without paying for it. I had never flown allegiant and was not prepared for paying $50 for my carry on bag."

Cons: "They could have not been 8hrs late"

Pros: "Everything was done right"
Cons: "The landing was rough"

Pros: "Short flight and pilot was able to explain delay"
Cons: "Long delay due to many planes in front of us, no offer of water only drinks we have to pay for"

Cons: "I dislike their pricing structure."

Pros: "To be honest nothing"
Cons: "Missed flight any no one was willing to help us pure BS"

Cons: "Flight delayed when we ere told it was early. Waited and waited."

Pros: "Easy boarding, very nice crew. I would definitely recommend spending the extra for Priority, it is much faster."

Pros: "Availability at last minute was awesome, and the price was excellent. The direct flight was great too!"
Cons: "No frills... no peanuts!"

Pros: "Cheap fare, nice crew, clean plane"
Cons: "Small seating, small snacks , extra charges for anything"

Pros: "direct flight"
Cons: "EVERYTHING is extra payment, even a small carry-on; water $2!!!; seating is extremely cramped"

Pros: "Nice having assigned seat. Boarding pass can be obtained through mobile app."
Cons: "Seats do not recline, so not real comfortable."

Pros: "Airport and onboard crew were nice."
Cons: "It was myself, my wife, and our 18 month old son. The trip was a complete disaster. The first delay was from 12 noon to 7:30 pm because the plane was unavailable. We left the airport and returned at 6 pm for the 7:30 pm departure. The plane was "available." We checked our bags, found our way to the gate, and eventually boarded "ontime." Instead of taking off, however, we sat on board the plane at the gate for 2 hours as work was being done. The work was first called "maintenance," then "a small error code." The captain teased us by saying "folks, just a few more minutes and we should be departing." The crew nourished us with a dixie sized cups of water and Chex mix. Then finally the airline gave up and deplaned everyone. Once deplaned, it was explained to us that they couldn't clear the error code, so they couldn't use that plane. But there was another plane coming from Las Vegas to use so that we could expect a departure around 12 midnight. 12 midnight rolls around. Nothing. 12:30 am. 1 am. Finally, a plane arrives. But then the airline holds us up yet again - turns out we can't depart after all because the arriving airport shuts down at 2 am. Gee, they didn't know that before making us wait another 3 hours??? Now they're offering a refund to anybody who wants one, as well as a hotel for the night and the promise of a flight at 2:30 pm the following day. At this point, many of us are looking up alternative flights to Eugene and even Portland. A $1,000 extra for us. We're not sure whether we can trust Allegiant to have an actual plane ready to go the next day. And we're too tired at that point to even ask why the next flight would be at 2:30 pm rather than first thing in the morning. So finally we line up to get a hotel voucher and find our way to the hotel. It takes over an hour to checkin at the hotel because it's the middle of the night and 150 people just showed up to checkin. We finally get to our room at about 3:30 am. I'm amazed at how well our toddler held up sitting on an airplane for 2 hours, sitting at the airport for about 6 hours, and waiting to fall asleep all night. We eventually made it back to the airport the following afternoon and, praise the lord, made it to our destination. Allegiant - NEVER AGAIN!"

Pros: "The price was unbeatable, especially if you don't pay for a checked bag, carry-on, or a soda on the flight. Very smooth flight as well."
Cons: "The plane interior looks like it was gutted, then fitted with hard, plastic seats. No headrests, no privacy for the flight attendants. Everything costs extra."

Pros: "My wife said that this was the smoothest airplane ride she had ever had."
Cons: "The first lady at the check in desk told us the wrong gate. We wound up taking a tram to another terminal, found out that we were in the wrong place, and then made it back just in time to board with a few minutes to spare. Anyway, the airline itself was o.k. and next time I'll check the arrival/departure board. Since we were traveling with only a carry on, it was a good price after all the "frills" were added (pay for carry on, pay to select seat). we still had a price lower than any other airline. So all in all, once we got on the plane it was a pleasant experience."

Pros: "Great cost. Boarding and crew were seamless and pleasant."
Cons: "As with all airlines, it has all the comfort of a cattle car. No drink service - even water cost you money."

Pros: "The original price points for the direct flights are wonderful. You can actually book the week of a trip and save hundreds because those prices will probably still be the best. That is, until you learn about all of their extra fees."
Cons: "Wow, they sure do add extra fees for everything. Watch out. In the end, I bet it was cheaper to book with a major airline like American. They charge extra for each bag, including your carry- on, when you pick your seat you are charged depending on where it is in the aircraft, if you want a drink or food on the plane you will have to pay, if you do not print your ticket prior to arriving to the aiport they will charge you, etc."

Pros: "No frills inexprnsive"
Cons: "No services"

Pros: "I liked that they had a direct flight from Los Angeles to Bellingham."
Cons: "The delays were horrendous and a google search reveals this to be so common it makes me wonder if it's not part of their business model. Like, so bad I ended up booking a return flight on Alaska and just ate the extra $300."

Pros: "Considering the fare was advertised between $350 and $700 with other carriers on Kayak, I took this one for $179, roundtrip, direct from LAX to Grand Junction."
Cons: "When the crew runs to get coffee in the terminal, make sure to do the same. I brought some snacks, but wish I had brought coffee. The man next to me kept creeping into my space which was incredibly annoying, but it was a relatively quick flight. Beats the two day drive from L.A. to Colorado."

Pros: "Well-priced. Good seat spacing and aisle size, good atmosphere. Easy to find overhead storage and boarding is quite fast and well organised."
Cons: "No complementary drinks, no TV to watch. Which is fine since those aren't necessary, but it's good to know if that's something you're willing to pay extra for."

Pros: "Nothing about this flight experience was good, with the exception of my overpriced hummus and crackers."
Cons: "Boarding was slow and archaic. Once we were all finally seated they came through 3 times with a paper trying to figure out who wasn't on board. As we taxied towards the runway a lady who felt dizzy coming on board threw up. The crew was obviously panicked and unorganized. We taxied back to our gate and waited for LA Fire for. to escort the ill lady off and clean the area. While waiting to taxi out the second time the flight attended, Tyeesha, was very rude to an elderly gent. He was seated in an exit row and she didn't think him capable. The lady on the aisle of my row volunteered to switch and Tyeesha' s response was a sharp, "Do you want to pay the higher price too?" When the lady next to me said she would gladly pay Tyeesha announced loudly that this discussion was between the two of them and everyone else needed to mind their own business. The lady offering to switch was really embarrassed, as was the elderly gent. Someone else was made to switch with him. They looked disgruntled too. In the air all the flight attendants were sharp and very direct. There were no please or thank you's used. Trash was collected silently and mostly with pointing. The armrest to my left had five flavors of chewed gum stuck to the side of it. My lap tray had grey and yellow sticky stuff on it and I chose to hold my food rather than let the two touch. The floors were untidy. The only reason I will ever fly Allegiant again is if I have no other options. It is 60 minutes closer to my house than SLC and I will be making the drive from now on."

Pros: "Seats were clean and nice"
Cons: "One crew member clearly is a disgruntled employee. It also should be against the law not to provide water without payment."

Pros: "The crew and pilot"
Cons: "Entertainment."

Cons: "Significant Delay"

Pros: "Everything was super easy with Allegiant. This was our second time flying with this airline, and even though you feel like you get nickeled and dimed to death, the overall price is still much lower than any other airline. The plane was clean and the crew, both ways were awesome and in-tune with their passengers. Don't be fooled by the pricing, this is really an outstanding airline, we will fly again with Allegiant!"

Cons: "Not recliner seats"

Pros: "Very affordable."
Cons: "Seats are too close"

Pros: "Everything was fine"
Cons: "Hard landing"

Pros: "Flight smooth"
Cons: "Extra costs"

Pros: "I sat in the front row so that I had leg room. It was worth the extra 20 bucks."
Cons: "No champagne."

Pros: "The flight attendants were great. Pilots attention to detail..Great."
Cons: "Charging for every little thing including seat choice, bags, snacks. No complimentary beverages or peanuts. Not even water! In the long run, I didn't save money on this trip."

Cons: "The LA to Eugene leg was delayed in departing, but this was an improvement on the cancelled flight from Eugene to LA. Arrived at the airport 2 hours early per their instructions to find the flight was delayed. Thirty minutes later they cancelled the flight and then provided no information concerning the new flight the following day."

Pros: "Flight was on time with a very pleasant staff"

Cons: "Every flight has been late or delayed by 1- 5 hours, unacceptable"

Pros: "I liked the price. Crew was very efficient getting everyone on board. Flight was on time. Your crew for the most part was very attentive. I fly between Albuquerque and LAX at least 2x a month. This was my first time with your airline. I am definitely going to use you again."
Cons: "A couple times staff was a bit inattentive. The elder lady in my row spilled her drink all over - on the tray and her lap. I had to ask 3x to get a napkin or something to help her clean it up. After the 3rd time she responded she was getting something but it was after she talked to someone and got a bottle of water for herself. It was unfortunate but overall I found your crew very nice and helpful."

Pros: "Base price and airport convenience."
Cons: "Add on pricing for booking the reservation, selecting a seat and any other possible need. "Required" arrival two hours prior to flight, but check in desk not available. Seats were thin and too narrow for most every body type."

Cons: "Overpriced !!"

"I’m glad this flight had a snack service as this flight generally only has non-alcoholic beverage service. The Canadair regional 200 jet is one of the worst aircraft experiences you can ride, but it’s better than flying the Dash 8."

"Delayed flight was communicated in advance but still led to a missed connection"

Pros: "Everyone was nice and helped with any questions I had"
Cons: "Logging into the internet from the iPad"

Pros: "Yes"

Pros: "The crew was nice. When I finally arrived in Denver, Marlin in customer service was the only saving grace for United for me. When I asked for options for an earlier flight into Rapid City so I didn’t have to wait 24 hours and miss my visit with my sister, he looked at different hubs (Chicago, Minneapolis) to see if they had any available flights into Rapid, he checked for double bookings, and when he couldn’t find anything, he put me on the standby list for the first flight out in the morning and wrote down the flight information for all of the United flights from Denver for the following day. Marlin provided excellent customer service and was a huge credit to the company."
Cons: "The flight was supposed to leave at 3:56 pm and didn’t leave until 7:30 pm. I would estimate at least 15-20 people missed connecting flights because of the delay. According to the United app, the delay initially started in Portland due to mechanical issues, which took over 3 hours. Then, there was a weather delay in San Francisco according to the gate agent - there was a ground hold and no planes were landing or flying out. At some point, I would think another plane would have been an option rather than delaying a flight for this long and disrupting holiday travel for so many people."

Pros: "Nice, normal flight."
Cons: "Pilots not there on time, arrived perhaps 30 minutes late, didn’t say why."

Pros: "I had really awful sinus pain on the flight and the crew was very helpful and sympathetic"
Cons: "The entertainment system was pretty lame (DirectTV) and of course the now-typical lack of food and beverage items for domestic flights"

Pros: "Was your standard airlplane."
Cons: "Plane was delayed due to a mechanical, then again because the cleaning crew didn’t do a good enough job the first time, then a seat mechanical, and then the truck used to back out onto the tarmac broke down"

Pros: "Nothing, and I’m a very agreeable person.... Always"
Cons: "Every person employed by United is either overworked until the point of jadedness is issued with their first paycheck, or they get paid in Monopoly money. There were flight delays, and really I was good with that, but when I approached a staff member, he literally said “what do you want?!” Before I even opened my mouth. The phone lines are operated by someone in a foreign country. And after the flight caused me an overnight layover, they offer you a measly discount voucher for a place to stay. I can only hope that someone out there is getting better treatment than the poor people I saw on this flight, or at any united desk I attempted to get help from."

Cons: "No communication with airlines as far as flight information. The airlines sent me gate change which was incorrect and almost missed my flight"

Pros: "The 737-900 was good and loading seemed pretty fast. The gate agent was very friendly and genuine."
Cons: "Weather delay, then an aircraft change due to that, and finally an additional 20 minute delay due to a late crewmember which was not fully explained. If the crew member had also been deleted by the weather I would not have felt so bad about the additional delay."

Pros: "The boarding was quick and the flight was on time. The crew was courteous."
Cons: "I selected economy comfort in the kayak app, but when I called about my boarding pass, kayak said they only sell basic economy. What did I buy? UAL only sells a limited selection of overpriced food. There is no music and you have to pay to see the flight map."

Cons: "We missed the whole vacation due to United flt. 599 being late into SFO. We missed the Zurich flight by 7 minutes due to a mechanical issue (overhead bin lid would not stay closed.) United customer service was very poor and after 16 hrs. at SO without resolution on flights and schedule, we just came back home. If Siss Air could have waited 10 minutes for 12 or more passengers, we would have been fine. I don't know if United communicated with them or not. This was a disaster!"

Pros: "Tailwinds made the trip arrive earlier than expected even with a slight delay boarding due to the jet not arriving exactly on time. The ERJ's are really nice with the updated seats and tray table in the armrest. It was only an hour and a half flight, so no real way to rate food or entertainment."

Cons: "My only real issue was that, upon checking in online, I was informed that my boarding pass would be emailed to me. I don't believe it ever was. I checked all of my various email folders, including spam, and saw nothing."

Pros: "Although I arrived a few minutes late, the check-in agent managed to get my bag on the flight. When I missed my flight, the agent quickly got me on another flight (with a competitor airline), with no additional charge."
Cons: "The short (10 minute) boarding window contributed to me missing my flight (by a few minutes). Very annoying."

Pros: "Friendly crew"
Cons: "The plane was coming from the hanger and we departed over 2 hours late because we had to wait for a tug to get the plane to the gate."

Pros: "They had blankets waiting on our seats for us, which was really nice!"
Cons: "The seats were horribly uncomfortable and hardly budged when "reclined". It made for a miserable red eye experience."

Pros: "I know it’s out of the hands of the airline but we were delayed due to weather. Luckily they booked us on another flight but it was the next morning."
Cons: "I know there are clauses saying that United does not have to do anything to accommodate you if it’s bad weather but we did not get anything for our inconvenience. Most airlines will seem to help you with hotels or food and whatnot if you had to be rebooked. We ended up booking a hotel through the Hotel Tonight for a great rate although it’s unrefundable. Turns out we get to the airport and our original connecting flight was severely delayed and we would have made it on to that flight. So either way we were stuck with a loss."

Pros: "FAST TURNAROUND OF LATE ARRIVING INBOUND FLIGHT"

Pros: "No one died."
Cons: "The flight 586 was late and despite having two hours to wait in SF the flight got to SF just as the connection was finished boarding. I had to run from a gate in the 60s to 84D and the people at 84D were whining about my getting to them so late. United Airlines needs to get its stuff together!"

Cons: "My friend and I have taken our hiking packs to Alaska, California, Washington, and all along the East coast. Never have we been asked to check our packs. I was mostly surprised, at first. Once I was seated a man in front of me had his hiking pack and two ukuleles in their cases, neither of which could fit under his seat. That's when I became frustrated. O This plane sucks: our knees were slammed into the seat in front of us because the chairs are so close together. No USB plugs. Plane was dirty, scuff marks on the wall and ceiling. There was paper in the pouch that looked like a mouse had chewed on it."

Cons: "Great flight"

Cons: "Now Sherry in any documentation I received did it say that my flight was operated by United airlines. I waited at ANA check in until within the 2 hour window and went around and asked someone at United who confirmed that they were partners with ANA."

Pros: "Luggage bag broken by baggage handlers"
Cons: "Luggage bag broken by baggage handlers"

Pros: "When I booked this flight four months ago, nothing indicated that these seats would not recline (since they are in front of an exit). That's not something I knew and that fact made it a bit brutal on an overnight flight, especially when the people in front of us could recline their seats. It should be easy and reasonable to add such info in the booking process."
Cons: "There is just something very bare-bones about flying now: modest food or drink, little effort to entertain except on your own equipment. It's functional--does the job."

Pros: "Nothing at all flights not on time crew very un helpful and not nice"

Cons: "Delay in connecting flight from Seattle to Denver caused us to board our plane to Grand Rapids moments before the doors closed. Had we missed our flight, an unpaid work day would have incurred as we would not have arrived in Grand Rapids until the following afternoon."

Pros: "On time."
Cons: "New looking plane but the TVs behind all the chairs were locked without a credit card. The new chairs looked great until you sat in them. I'm 5'10" and my knees were already brushing up against the seatback in front of me. If you push the recline button on the armrest, the chair doesn't go back (of course it doesn't, the person's legs behind me are probably up against my chair anyway). Multiple people around me were also asking around if the chairs recline. I have a mild back injury and sitting up at 90 degrees the entire way was very uncomfortable."

Pros: "I liked the legroom of Economy Plus. The flight itself was good. Didn't buy any food."
Cons: "We arrived late in Denver and had to sit at the gate and wait for the jetway person to arrive and connect the jetway to the plane. I also didn't like the fact that I had to buy Economy Plus because my wife and I were not only not assigned seats together after booking, we were not assigned seats at all. When I booked the flights I was only allowed to choose seats for the first flight - Charlotte to Houston...but not for the other three legs of our Charlotte to Seattle trip. The only two seats together from Houston to Seattle were in the very last row. And, on our return flight we had to purchase Economy Plus in order to sit together."

Pros: "More important than the trip home last Wednesday was the reason for the trip. We attended my granddaughter's wedding. Everything else was secondary. Even if the trip had been in a one wheeled barrow, it would have been good. To get to what you want which is the mechanics of the trip. The two people who attended to the aisle chair, most teams were competent. Some hadn't done many passengers so they were fumbling with the straps. I've learned that I almost alway have to ask for one at the gate where they check or issue, (what's it called, loading permits, some kind of pass, not landing pass. loading pass. I can't remember and my wife has gone to bed.) Well, they have to come up with an aisle chair because I've only got 1 1/2 legs. I always make it to the seat on the plane, but the competency of the various crews is uneen. Sorry my answer is so nonspecific but I don't remember one airline from another. Great people all, get the job done."
Cons: "Not much I don't like. They get us there That is the main thing. Sometimes when the plane stops after it has pulled away from the Jet Way, the pilot gives an explanation that I find unfulfilling, not enough details. I suppose if they explained more, other fliers would find the explanation too verbose. I can live with it. Again this is about all flights and airlines. Nothing stands out, such as, " this awful thing happened when we left San Francisco.""

Pros: "Flight was smooth and on time"
Cons: "The boarding gate attendants were rude and uncaring when we asked them to help us switch pre-assigned seats to ensure our two year old sat with us. While we might have understood better had they been empathetic, they were rude and uncaring and said when you book online you sign a waiver and they can not do anything about this. Wow. This was our flight back. Originally on the way to our destination we had used Delta and that customer service experience was completely different even though that flight was full too. Never flying United again as long as I can avoid it."

Pros: "The flight"
Cons: "The time"

Cons: "The fact that I was stranded in Colorado due to weather and they would not refund my ticket even though I had purchased insurance. They wouldn't even give me a credit. Will have to think twice about doing business through KAYAK and United from now on."

Pros: "Nothing"
Cons: "Will NEVER fly United again. Going home to advise EVERYONE I know not to fly United. They straight suck. Starving people on long flights with hot food for a third of the plane?!?!?! Then telling me I'm wrong for expecting a meal on an almost 7 hour flight?!?!?! &, even better, the reason my son & I starved all morning, day , & evening because EVERY single flight (all 3) were late, one so much so that we almost missed the connecting flight. Wow, is all I can say. After I still have United a chance after assaulting that poor man. Beyond highly disappointed."

Pros: "The flight was smooth"
Cons: "The air hosts were in friendly and didn't say goodbye. The cabin was improperly pressurized and hurt my ears going up and landing. My ear is still popping."

Cons: "My fiancé and I packed a suitcase together and it was 3lbs over the 50lb limit. They refused to let it slide and when we asked how much it would be if we left it they said it would cost us $100 for an oversized bag. We already paid the $25 so it makes no sense for it to cost $100 more. They were completely unreasonable and not helpful. Not to mention the flight was an hour late. Our flight on the way out was completely cancelled all together and no one bothered to tell either of us. Then they rerouted us on completely different flights! We had to basically throw a fit to get on the same flight, which ended up being 8 hours AFTER our original flight was supposed to leave. The entire experience was a disaster and I will never fly united again."

Pros: "Barb M. was at the front desk at the United Lounge. She is an incredibly kind human being. I was very sick and this flight was delayed so it was going to cause me to miss my connecting flight overseas. She tried all that she could to rebook me on a different flight but the problem was the destination's air traffic control, not the airplane, so it wasn't going to fix the problem. I was able to rebook my connecting flight, at a cost, but at least I wasn't going to miss it. Barb went and made me hot tea with fresh ginger, mint leaves, and honey for my throat. Through a difficult situation, she was a ray of sunshine and kindness."
Cons: "Every time I travel United, it is delayed. I don't understand why. In this situation the problem was the airline so I understand that is beyond what United controls."

Pros: "The flight attendants were nice. Other than that, nothing."
Cons: "Maybe it's because I haven't flown in a few years but it seems that the airlines are packing in as many seats as they can, without regard to the passengers who are shoved into tiny seats for 5+ hours without even being able to stretch their legs. We were in the last row where you can't even lean your seat back but the guy in front of me was just about in my lap the whole flight. Charging for in flight entertainment and meals also seems like the airlines care less for customer satisfaction than the money they can get from passangers. While boarding, we were stopped in first class because the flight attendant was in the aisle getting drinks for first class...Before all the passengers boarded. Also, why is every flight told they get one carry on plus a personal item when that isn't really the case? If the flight is full, apparently there is not enough room for each passanger to have a carry on so people who have delicate items packed in their carry ons have to surrender them and pray their precious vacation purchases aren't smashed when they get their luggage back. Quantity over quality."

Cons: "No space for even one carryon and I was told that the luggage space is not associated with my seat. People have more than 2 can bring them on board yet I have to check in and my valuable items were inside"

Pros: "Nothing"
Cons: "My flight was cancelled they never told me , and after I explained to them I bought this ticket two hours ago because my grandmother and uncle were dying and I needed to get there, they lied to me told me I would be on a different flight and still get there at the same time. Well my flight was not the same time it was three hours different and if I made it there like they promised the first time I would have been able to kiss my grandma one last time. She died a hour before I got there. And now I'm fighting with them for a refund."

Pros: "The seats looked new."
Cons: "United had us board and unboard and then board again due to flight delays. United also told us the delay would be only 40 minutes, but I looked at the delay in SFO and it was 2 hours. Eventually United also increased our delay by 30 minute intervals until it was about 2 hours. Once I arrivied in SFO I got a text message notification stating my luggage had been put on an incorrect flight and I would have to return to get my luggage. The attendants at the podium were rude. This was my first terrible flying experience ever."

Pros: "My other passengers in First Class. Your crew was also very kind and well mannered."
Cons: "I spent over 150 for an upgrade for a red eye for a flight I already spent over 500. Your crew lacked attention in service and one specific crew member (male) woke me up twice due to the loudness of his voice. Disappointed in the quality for the amount spent."

Pros: "Very friendly and helpful staff."
Cons: "The fact that we had a connecting flight to minot from Denver. Arrived late to Denver because of weather, but my stroller that I had left on the jetway in Seattle was never put on the plane which I didn't know until I got to minot. I was going to wait for it in denver, but I would have missed my flight to minot had I waited 5 more minutes. We arrived to minot only to find out that our 3 suitcases, one stroller and 2 car seats were never in the flight. Awful! And my connecting flight was even delayed an extra 55 min so I don't quite know where my things are."

Pros: "The people I sat next to."
Cons: "I missed my first flight because the plane left 15 min early. I was at the gate before the plane detached and the guy said I should be on the plane 15 min before and that he wasn't going to stop the plane from going. I had a business meeting that I was trying to get to so him doing this completely ruined my day and purpose for flying and spending $300 on a flight. I have NEVER experienced anything like this. Once on my rescheduled flight the attendant made several comments about the fact that I had a pillow with me. If you don't know someone situation then you should make any comments at all. I had just finished a 5 day drive across country and unfortunately the pillow needed to get home with me. Not a single employee was kind welcoming or helpful. I will never fly with this airline again. I will be letting EVERYONE I speak to know about this experience and I plan on writing reviews wherever I can find."

Pros: "We ended up getting a free bag check because the flight was full."
Cons: "One free bag check not included. Both legs of our flight were delayed. Even though I had brought an iPad, I couldn't figure out the entertainment system and couldn't download the entertainment app from the Apple app store (I couldn't get the store to open on the onboard wireless system to download the app)."

Pros: "The staff was pleasant and helpful."
Cons: "The flight was late but that was at no fault to the airline."

Cons: "Flight attendants were very unpleasant, when they were handing out the little snacks bags the guy threw mine into my seat instead of handing them over to me. Also the plane was filthy and there were dirty Q-tips in the seat back pocket in front of me that I had to look at the whole time"

Pros: "United airlines seems no better or worse than most major airlines today."
Cons: "I am fed up with the herding mentality by most airlines. Since when did purchasing an economy seat mean you are not entitled to at least a modicum of comfort on a flight. The legroom provided now is no where near enough for any normal size human. Additionally it's still annoying to pay $25.00 for a single checked bag. I tried United after many years but will be returning to Southwest Airlines - in the long run it's less expensive. I realize nothing will change based on my opinion, regardless, it is more comfortable and dignified to take a Greyhound bus than to fly a major airline these days."

Pros: "Seats were okay as far as comfort level"
Cons: "This flight was overbooked. I had to be back at work the next day, so I really needed to take it. The gate agents wouldn't tell me what was going on, only that the flight was overbooked and that they were "trying to get me a seat." I stood there while all of the groups boarded, waiting for my ticket. I was the last person given a ticket. By the time I finally got to board, all overhead space was taken, so I had to gate check my bag. And then someone had taken the seat I was given, so I had to ask him to move, and he started crying (child). He cried for 20 minutes, so that was fun. Also, this was a red eye - I really wanted to sleep, but right as I was dozing off, the flight attendants turned on the lights for drink service. Overall, just a really poor experience and very hard to sleep."