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Pros: Crew was amazing
Cons: Really enjoy the travel with JAL

Cons: flight didn't even happen

Pros: great crew
Cons: better breakfast or snack before arrival

Cons: JAL cabin attendants and people from customer center were very professional and nice

Cons: Needs more variety of movies

Pros: Was able to get home toward Los Angeles with delays and change in plane so did not get proper seating as reserved.
Cons: The plane was delayed from Tokyo to Los Angeles due to a pilot staffing issue. The plane stopped in Honolulu at 6:00AM in the morning and no staff was able to assist so they made everyone go through the run-around to have the luggage scanned for agriculture. Then they stated that even though we had pre-check, we did not qualify and the boarding pass was not issued with Honolulu to LAX. Over 5 hours delay and did not know that we could have stayed in Hawaii free room and meals. Terrible and one of the worst vacations ever for returning to the US. The food was not great.

Pros: Everything
Cons: Connection time at Narita is too long

Pros: Simple check in and boarding, right on time.

Pros: Nothing to complaint. Excellent airline nowadays

Pros: Professional and friendly crew. Food was excellent

Pros: Delay of check in with upgrade

Cons: Very good airline except for the fact that the staff at Narita airport.

Pros: Crews were amazing.

Pros: Privacy of window side seat

Cons: Be able to select seats online within 24hours of flight for free

Pros: The food the service and the staff

Pros: The food the service and flight was great

Cons: Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai.

Pros: Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere.
Cons: in-flight Wifi is not working

Pros: Kind and courteous staff
Cons: A family with 2 kids making noisy and crying nonstop during the flight the father was playing Japanese video games with headphones on and very careless but once in a wile started yelling at Kiks because they distracted him from his entertainment. Grandma next to them was careless too,mother left the kids to father and was sitting 2 rows in the back and they never came at least to try to make them quiet even when the kids started to kik everywhere licluding the food tray and almost breaks it. Unfortunately the staff never came and try to talk to them about this issue Most of the people including several senior citizens looked angry and frustrated.

Pros: It was very good no prO lens at all:)

Pros: Cabin crew were very nice. Food was okay, while the legroom was good too.
Cons: Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off.

Pros: The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+
Cons: Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!

Cons: No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it.

Pros: This flight was part of a longer trip - I flew from Hartford, CT, USA on a different airline and connected to Japan Airlines in Chicago. I flew Chicago to Tokyo in JAL and then from Tokyo to Manila again on JAL. The service on first leg was very good and friendly of my JAL flights, food was good, seat was comfortable. Then on my second flight from Tokyo to Manila I was shocked but thrilled that I had been given an upgrade to first class. The whole experience was outstanding! The seat was incredibly comfortable and the food was phenomenal. The only problem, not that you could call it a problem, was that I was so comfortable with my fluffy pillow and fully reclining seat that I couldn’t stay awake to finish my movie! Thank you!
Cons: Not applicable

Cons: Double standard

Pros: In particular we give kudos to Tadaka, who seemed to be a manager and went above and beyond to help us with our boarding and seat assignments. She even recognized us the next day! Superior customer service.

Pros: Really nice crew, the flight was great.
Cons: I think the food made me sick. It could have been the long journey but 1/2 hour after I ate it I felt really sick.

Pros: So cramped. Very uncomfortable flight.

Pros: I got an upgrade!

Pros: No major disasters, comfortable seats, on time.

Pros: Incredibly nice staff made you forget about the older plane model you are in. Decent airplane meals and the nonstop from San Diego makes Japan now a frequent destination for us! I lucked out with 3 open adjacent seats roundtrip woo hoooo!
Cons: Movie selection was the same on return flight which was a bit of a bummer.

Pros: Good service and very clean plane.
Cons: After having an enjoyable experience on the first Japan Air flight, the second flight from Narita to Manila was late to board & leave, the food was not nearly as appealing and the flight seats were noticeably less comfortable and less roomy than the first flight.

Pros: The food is good. The seats for regular economy are a bit more spacious. They also have some deal with fast food restaurants, Mos Burger and Yoshinoya so sometimes you can get their air version of the fast-food meals. I had Yoshinoya and it was pretty good. The entertainment was okay, the only 2 things I wanted to watch was John Wick 2 and Guardians of the Galaxy 2, but the movies change every month so it was probably a bad batch. Also free toothbrushes and toothpaste available on the plane and a self service snack area. Overall it was great.

Cons: Great airline great service. Haihly recommended

Pros: Simply excellent !!!

Cons: Why does the shorter of the two flights have more comfortable seats?

Cons: Leg room

Pros: I was early to check in . But the check in was slow and I. Had to run to my plane ride .. and had no time to shop
Cons: The service was so so and food was lousy

Pros: delicious meals with good drink selections. cabin crews were nice and have smiles on them all time. I saw crew provided excellent services to a young mom traveled with 1 kid and 1 infant with her mom on board throughout the whole flight which were impressive.
Cons: I believe the air line cut down snacks between meals (my flight were 13 hours) which was little disappointed. Restrooms were not as clean as before although they were way better than other airlines. Crew's English speaking still need improvement. Please keep up the good works! I will flight JAL again soon.

Pros: Everything, from booking till landing

Pros: On the flight home they upgraded me to business class while apologizing my original economy seat was not available. Amazing. I had a rather unsettled stomach so when the food service came I wasn't hungry. I told the flight attendant, and she brought me some very bland easy to eat food without me even asking. She then checked on me constantly to see how I was feeling, and suggested sparkling water. When I deplaned, she checked one more time with me, if they could do anything. I was feeling much better, and give this airline my highest endorsement.

Pros: flying JAL is always a pleasure. The flight attendants are consummately professional and the entertainment system is top notch

Pros: The food was good, which I didn't expect. The crew was kind.

Pros: The good: The food was tasty given we were on an airplane. Better entertainment selection than my AA flight to Japan. I prefer the 3-3-3 seat layout to the 2-5-2 because even though I had a middle seat there was only one person to get past in either direction.
Cons: The bad: The plane was warm. I understand some people get cold, but since blankets are provided I would much prefer a colder plan than a warmer one. The warmth made it hard to sleep, which is a big problem on an overnight flight. JAL does not provide individual air vents to passengers seated where I was. I understand the reason for this, but I wish there was some way to get more comfortable. The seats were standard airline economy seats, roomy enough and with enough legroom for my sub-6-foot frame, but not the most comfortable.

Pros: Comfortable plane, good service

Pros: Very nice
Cons: Good

Pros: I loved flying JAL! I've flown several times between the US and Korea, and this was the best trip I've taken thus far! It was comfortable, the plane was awesome with high ceilings and it actually felt quite spacious. The entertainment was also perfect with tons of stuff to choose from. The best part, though, was their exemplary customer service! I needed to transport cold insulin, so at the gate counter I checked with the gate agent to see if they could refrigerate my insulin since I had a long travel time to my home destination. She promptly found out for me and talked to the flight attendants and told me they would take care of it when I got to my seat. She even checked to see if I needed a special meal or not after I finding out I was diabetic. They were so kind! They even let me refreeze my cold packs in their freezer before landing so I could keep my insulin cold after we landed. It was a huge help and they seemed genuinely concerned for my well being and what I needed. I will now fly JAL whenever I can!

Pros: Booked the flight on Japanese Airlines and the Jal flight to Japan was fantastic.
Cons: What I didn't know was the Jal return flight to the US was operated by American Airlines. The flight was packed, my inflight entertainment was broken, my folding table was broken so all my meals had to be held up by my knees , and I had a kicking screaming baby seated behind me keeping me up the whole flight. The crew was very rude and irritated by the full flight so the service was also terrible. Never flying with AA again.

Pros: The crew was awesome. They went above and beyond.

Pros: Crew was friendly, eager to help. Flight arrived on time.

Pros: Amazing service

Cons: add low carb meal option please!

Pros: Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!

Pros: Crew were super attentive. Friendly and helpful. Food was decent. Nice change from standard fare.
Cons: This seemed an older plane so the size of the economy class seating harkened back to the days when your legs were numb halfway through the flight.

Pros: Crew was great as always, giving excellent service. American airlines would do well to send their crews to observe how it should be done.
Cons: The food and the drink selection.

Cons: Movie catalog needs to be expanded

Pros: Overall the flight met expectations for service, comfort and food.
Cons: Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays.

Cons: I was seated at the exit isle, ample of leg room, but the seats were very narrow. I barely fit into the seats. I noticed the seats behind had smaller arm rests so they had more space. The movies on board need upgrade.

Pros: The stewardesses were kind and courteous, attending to every need with a smile.
Cons: Not vegan/vegetarian options for meals. Also if you are able to upgrade from economy seating, do so! Your legs will thank you for it. L

Pros: The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited.

Pros: Excellent legroom. Very polite staff.
Cons: Buses to plane. Delayed departure. Food not tasty. Limited entertainment options.

Pros: Plane not full so had 2 seats to myself. Stewardesses nice but didn’t all speak English.
Cons: Only got asked for a drink one time. I could have used a snack,but I was trying to sleep so maybe they just didn’t disturb me. Left bright lights on whole trip. No Wi-Fi on this flight available.

Pros: Food
Cons: We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH.................................

Pros: Very efficient, friendly and helpful staff
Cons: Food was gross.

Pros: The service from the check in to the flight attendants were excellent. both flights were on time and the flights were very smooth.
Cons: the plains were older and their chairs didn't recline too much, which gets a little uncomfortable during very long flights.

Pros: Food and Sitting Space
Cons: Nothing

Pros: The crew is attentive and kind, the promptness is the airline, they aren’t afraid to serve you top notch food and dessert
Cons: The only thing that soured my trip was on the way back, it was a passenger who was just way overboard disgusting. First of all he takes off his shoes and then his socks and crosses his legs so his barefoot is right next to my tray table. Then he proceeds to unbutton his pants and unbuckle his belt. Reaches down into his nethers and takes a good whiff of his hand. This passenger continually kept encroaching into my seat, either sitting on a portion of my leg or putting his shoulder over my shoulder, even at one point used me as lean on. It was a 9 hour flight of misery... I was definitely uncomfortable for majority of that flight due to the passenger in 40A on flight NH176

Pros: Comfort was good
Cons: Drinks and refreshments given in meager amounts by stewardess like it was being rationed Choice and scope of movies was poor and narrow

Pros: The seats in business class are excellent. The staff is wonderful and very attentive. I'd fly ANA again especially on the 787.
Cons: The entertainment is pretty limited , and the food selection is limited for western food.

Cons: Coming from Kulalampur to Japan I missed flight from Japan to Chicago Ground crew refused to rebook me to next flight and then argument only booked up to Chicago and I had to call USA and my daughter to help There should be ground crew at gate for people who has short time to catch to facilitate There was no body and I was couple mts late In international flights they should rebook and give hotel I was traveling business class Poor in help Comfort and flight was ok Food not much choices

Pros: On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly.
Cons: More frequent offer of drinks to passengers

Pros: Shortest duration

Pros: I loved flying Ana. I cannot stress enough how exemplary the service was and the overall comfort/experience was one of the best I've had. I am looking forward to flying with them again next year when I return to Japan.

Pros: Services and respectful

Pros: Excellent food. Very nice service.

Pros: Flight left on time, service is good and also good entertainment options. Food is a bit so-so frankly but not bad.
Cons: They take a long long time to let economy class deboard on arrival even after the doors are open. Biz get off first naturally but the staff are sometimes chatting to them for a rather long time.

Pros: Movies
Cons: Food needs improvement

Pros: The ANA stuff at Chicago airport is nice and helpful
Cons: My mom has to stay seated "90 degree" the whole time from Tokyo to Chicago (NH12). The seat is broken and she cannot adjust it to a comfortable position

Pros: The service was good. The seats were comfortable.
Cons: I missed the Thai crew. The crew was from Japan. No complaints about them.

Pros: Service was nice way more room than American Delta or United for economy
Cons: None

Pros: Not much to complain about. If the snacks can be provided at the galley freely, that would be perfect.

Pros: One of the best inflight meals. They serve snacks on top of main meal.
Cons: The shuttle bus to the plane was crowded. Limited movie options.

Cons: They refused to board because the united dis not allocate the flight date and ANA check in counter did not help to coordinate.

Pros: Good service.
Cons: Was put on "Standby", even though I was traveling with my teenage daughter, and I arrived more than 2 hours before departure! I ended up getting a seat, but this was unnecessary stressful (there were some seats left in business, so they knew I was going to get a seat eventually. They could have told me I was going to be able to go at check-in).

Pros: I've flown to Asia many, many times and NH is the best of all the carriers I've used.

Pros: The ANA crew is always exceptional. Drinks and food are constantly being provided and the crew routinely walks about the cabin to ensure passenger needs are being met.
Cons: For some reason, other countries do not use a number system when boarding. This often means if you're not paying attention, you could be the last to board the aircraft because a line will form almost out of thin air. Minor issue, but a systematic boarding procedure would be good.

Cons: The lack of legroom in economy class is a serious problem on long flights. I am only 6' tall/145 pounds, Window and middle seats are are not an option for me. This fact Is a strong disincentive to travel (no, I am not willing to pay the upcharge for the minimal legroom increase, i.e. to make that charge worth paying considerably more room would have to be provided.

Pros: Service and so much free drink.
Cons: Nothing

Pros: The space, movies, & comfort
Cons: The food selection.

Cons: We were delayed, but I can't say it was the airline's fault.

Pros: Check in was easy and staff and crew were very polite.
Cons: Headphones didn't work well. We had pre-ordered a child meal 24 hours in advance but did not receive it.

Pros: Need to step it up with the food, don't have time for shitty service this day and age
Cons: Getting overcharged on surfboards, shitty food, should have free wifi give me a break

Pros: Friendly staff
Cons: When I went to counter to get my seat assignment I was offered 25,000 yen to take a later flight because mine was overbooked. I agreed and began notifying my transportation at my final destination when I was told nevermind, space was no longer needed. This was aggrevating.

Pros: Boarding was the fastest I've ever seen on an international trip. Thank you!! And the flight arrived earlier than anticipated. So travel was great.
Cons: Tight quarters in the economy class were much less comfortable than the ANA flight to Narita. And why isn't there at least a curtain in front of the restrooms - there's way too little privacy in that regard. One should not be able to see the toilet from 10 rows back whenever the door is opened!

Pros: Everything
Cons: Nothing in particular

Pros: This can be relative but compared to USA airlines, most international airlines are so much better. ANA - the service is great - attractive, good looking flight attendant like the way it was back in the 70-80's., food was great and a wide selection of movies. For a 16 hour flight, ANA is the way to go.

Pros: Staff was Very friendly and professional.
Cons: No sioda (Coke or 7-Up), only Apple Juice or water, No snack!

Pros: Good
Cons: Good

Pros: The crew was amazing. Food was great. Clean bathrooms. Great entertainment.
Cons: We had our passports and boarding passes checked five times in the course of 2 minutes by five different people one after the next. My cabin luggage was searched right before boarding. I appreciate the need for security, but that was excessive and unnecessary. In the peak of the Corona virus craze, the security made all passengers take off shoes and walk without any protection. This is not Qatar Airways doing - New York JFK security B S, but I am sure airways companies have some say to change it.

Pros: Crew was amazing

Pros: The 1-hour complimentary wifi.
Cons: Hope they had the immigration/arrival card on the airplane.

Cons: Earphones never connects at my seat either other seat it’s was little hard to watch movies

Pros: It was like flying in a Four Seasons but better.
Cons: Boring movie selections. 80% Marvel films.

Pros: The crew was amazing and delightful.
Cons: The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians.

Pros: Convince, as this is good direct flight from Nagpur.
Cons: Improve quality of crew and service from Doha to Nagpur sector.

Pros: From the ground crew to the flight staff, everyone was superb! Keep up the good work!
Cons: I can't think of anything to make it better.

Cons: Long trip

Pros: The Flight from Arusha was so convenient in the timing and it was perfect and on-time.
Cons: Nothing. Everything was perfect

Pros: Looks that it will depart on time
Cons: Middle seat

Pros: Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while.
Cons: Nothing to dislike.

Pros: Flight not full, so space to move. Great service

Pros: Good service and smooth flight
Cons: One hour delay and no entertainment in the airplane and small plane

Pros: Qatar flight is no problem

Cons: Legroom

Pros: The insight service was good. Kind and welcoming attitude of the stewards are appreciated. There was no guile but genuine
Cons: Answers from the staff was felt by me from the time I checked in Dallas to Bangalore and back.I will travel again by Qatar airways only. Please buy the air India inc .

Cons: My seats from Doha to Mumbai were very uncomfortable....37EFG. The 37D was a pain stepping out and in.

Pros: Punctual,taxied in time,generally food was good, landed twenty before time. There was head wind otherwise it would have landed earlier. Additional toilet may be considered. Thank
Cons: Additional toilet may be considered

Pros: The staff are great, the food is good.
Cons: The seats are awful, especially on the 7 hour flight from Doha to Barcelona. Very narrow, marginal recline. Also the flight was very hot, my watch thermometer said 33° at one point

Pros: Hospitality and food.
Cons: Seats are not comfortable.

Cons: the returning flight from Doha to Chicago was absolutely old and small.

Cons: Seats are way uncomfortable and small

Pros: Food is good
Cons: Economy seat

Cons: THere was no wifi

Pros: Staff very friendly. Loved the adjustable headrest as I am shorter and this is the first time flying that my neck was so comfortable I didn't need my travel pillow! Food was excellent!
Cons: Nothing!

Pros: Crew helped with my bags.
Cons: Lack of film choice

Pros: Hospitality
Cons: Food

Pros: Nothing. Despite booking Qatar Airways for both legs the transfer distance is incredibly far. Only just made connecting flight!
Cons: Why does it take 2 hours to get all passengers on board? Why only one exit/ entry point to board/ disembark for an Airbus 440? The mist inefficient organization of passenger logistics you can imagine Hopeless airports..useless Airlines

Pros: It was a direct flight with good food and movies to choose from
Cons: Small cramped seats in economy

Pros: Polite staff keen to help

Cons: They announced everything in English and Arabic and repeated the same announcement multiple times. The entertainment is good but frustrating that it is constantly interrupted with announcement about everything. I have never heard that many on any other plane. The announcement about customs paperwork was long and done 2 times in English and 2 times in Arabic. There safety video is soooo long and again is done in two languages. It was just all too much. Besides that everything was great.

Pros: Food was better than average, blankets were soft and seats were comfortable. Good flight.

Cons: Didnt have food My mother has diabetes and she had one meal in her 14 hr flight Unacceptable

Pros: Great service. Easy. Comfortable.
Cons: Only 2.5 meals in 16 hours!

Pros: Comfortable seat and good service
Cons: None

Pros: The entertainment options.
Cons: I didn't have any complaints. I thought everything went very well.

Pros: It was a good flight. I'd give it 4 of 5 stars.

Pros: Everything

Pros: As the flight would be long (from Japan to Sao Paulo) they had the gentleness of putting us in the best seats well ahead that were available

Pros: The crew was amazing, the entertainment system needs more content, the food could use more variety. I would definitely travel with them again.

Pros: The crew on the flight was excellent. They'll bring you pretty much anything reasonable you ask for. In flight entertainment options were many. I don't eat a lot of airline food, but the meals exceeded my expectations.
Cons: I am quite tall (6'5"/1.92m), the in flight comfort was brutal. It'll take my knees a week or two to forget the constant jamming from the seat in front of me. Otherwise, on boarding was well organized, but very slow. Sound quality on provided headphones was very poor.

Pros: Nothing.
Cons: Was denied boarding.

Pros: Very friendly crew and efficient check-in service. Food was lovely.
Cons: Multiple problems with onboard entertainment re-setting itself.

Pros: Service always attentive , availability of food on demand outside scheduled meals .
Cons: Film selection outdated , I flew in April and the WORLD movies had not changed much Aircraft not as good as more recent ones

Pros: Nothing
Cons: delays with little information and compensation

Pros: After long takeoff delay, made up most of time to land less delayed. Bagge arrived more quickly than I EVER experienced a Hamad Airport.
Cons: Boarding started very late so we knew takeoff would be delayed. Flight attendant woke me up from sleep to ask if I wanted breakfast.

Pros: The flight was good. But daily they are delayed and the passengers had to miss the connecting flight.

Pros: Everything is good
Cons: No bad things

Pros: Friendly crew Flight left on time Refreshments were alright Thankful for the free WiFi
Cons: Seats were small Hardly any space below seat to store hand luggage Aisle was tight

Cons: Internet and plane was small and old

Pros: Nothing.
Cons: Extremely frustrated. Upon booking my ticket, I was told it wouldn’t be a full flight. At no point did u receive any information alerting me that it was going to be a full flight. I was extremely uncomfortable due to COVID.

Pros: The entertainer system was down all of the flight, could not charge my phone. Crew was polite but Curt.

Cons: Seats are tiny

Pros: Almost as soon as we finished taking off, we were landing. A one-hour trip doesn't let you really love or hate anything.

Pros: Crew. Alcohol and water bottles. Food. Entertainment. Comfort

Pros: I asked at the gate to change my seat in row 30 because I was not next to my husband. The crew arranged this! Loved the leg room! Service was perfect.
Cons: Flying first class!

Pros: Crew was great, seats were comfy and the entertainment options were good.
Cons: Flight was delayed but it happens.

Pros: I love all the complementary stuff on flight
Cons: Better ear buds

Pros: Crew was very friendly and efficient. Flight was pretty smooth.
Cons: On time departure would have been nice. 2.5 hours late.

Cons: I upgraded to Premium+ and it did not feel like an upgrade from a comfortability standpoint.

Pros: Al the amenities were provided.
Cons: In this day and age Wi-Fi should be provided always. Unfortunately it wasn't on the flight from Tokyo back to Los Angeles.

Cons: Crew was not very friendly or helpful. Not even a drink service on this flight. Atlanta is over crowded and always a problem. Couldn’t avoid it this time.

Pros: Flight was short
Cons: My seat didn’t have a window. The woman who booked it told me there was limited recline, THERE WAS NO RECLINE, and she left out there is no window even though she asked me if I wanted window or isle and I chose window. I felt like I was in a closet. Landing was incredibly harsh.

Pros: The flight crew was great. Very friendly and efficient and there were free snacks with the comfort + seating with Delta. It’s airplane seating so it is what it is but I was not uncomfortable.
Cons: I’m not sure everything was really great.

Pros: Ryan was great! Very nice and professional, would love to see him on a future flight.

Pros: Crew was friendly
Cons: An hour and a half late, terrible communication about scheduling

Pros: Plane was on-time, that was the only thing nice to say about this flight.
Cons: First, I was charged $100 because my bag was 3 kilos over weight. Second the seats in Comfort Plus were old. The recline was weak and there were no foot rests. For a cheaper flight on American, the seats have those amenities making it easier to sleep. Plus the food was inedible.

Cons: Terrible landing

Pros: Wonderful service. Staff was attentive and helpful. Flight was great. I got to watch a couple movies and was able to retrieve my oversized luggage easily and even quickly. Thank you, Delta!
Cons: I’m not a seasoned traveler and packed some needed items for our home out-of-state in an oversized bag. That bag ended up costing me $200 extra at check-in. I could’ve Fed-ex’d for cheaper or put into two separate bags for cheaper. Then, my flight was delayed an hour.

Pros: Free movies available in-flight
Cons: temperature during flight. Freezing then hot, freezing then hot and never a comfortable temp. Food was terrible. Entrees were flavorless and smelled terrible. Time they served food made no sense at all either. Within the hour of getting on the plane, they served a meal which made no sense because most folks ate before getting on the plane. Stewardesses were not friendly (only 1 made me feel valued and welcomed)

Pros: Same

Pros: The gluten-free dinner was amazing. There was even gluten-free bread! Also, I always appreciate the free Wifi for messaging!! Also, despite there being a lot of turbulence, everyone did well. I prayed for safety and for the pilots and crew; the turbulence stopped after that and our arrival wasn't all that delayed.
Cons: The gluten-free breakfast was extremely disappointing. Yogurt, a tiny cup of fruit, and veggie sticks??? What about a gluten-free English muffin with egg instead? The boarding was a little confusing. I was one of the last to board in my group because I couldn't see from where I was sitting - I thought priority was still boarding, but group 2 was already up. Also, please be more kind to baggage.

Pros: Good price, good boarding and arriving, friendly and quick crew, LOTS of fluids. Restrooms cleaned frequently!! Great legroom.
Cons: Seat bottom cushion was to hard. Food should have an Asian option, the touch panel display of entertainment system worked very slow and poorly, was hard to navigate.

Pros: Nice updates

Cons: There was a LOT of turbulence and the landing was a rough one too. Plane was cramped with very little leg room and my seat back was broken.

Pros: Seating was ok but had better for a premium coach.
Cons: The tv screen. Touch pad was not working properly on both legs.

Pros: Nothing.
Cons: This is the second flight in a row in which Delta has either cancelled or rescheduled my flight at the last minute. Last time I was stranded in the Atlanta airport overnight waiting literally all night for them to return my luggage (which never came, and then was late even to my final destination). I will not be using Delta in the future.

Cons: Delta allowed flights with empty seats going to the same destination to take off without trying to fill them w passengers who were delayed on other flights. Our flight was delayed more than three hours, and it’s a shame that some folks could have been accommodated on that flight but were not.

Pros: flight attendants
Cons: As soon as we all were boarded we where told there was a mechanical issue. Sat on the boarded cramped flight for 2 hours until issue was fixed. If there was a mechanical issue then the plane should’ve not been boarded until it was fixed. Much rather have waited in lobby for 2 hours than on a plane with no food and water. Or at least alllowed us to deboard while issues where resolved.

Pros: Service vey Good. Nice choices. Comfort seating very nice
Cons: WiFi awful. Useless.

Pros: The LGA team did great in difficult situation

Cons: Sat on the plane on the tarmac for over an hour in the cold...

Cons: They lost my bag.

Pros: Very efficient boarding; crew had the foresight to ask for travelers to gate-check their bags due to a full flight and that saved a lot of boarding time and hassle.
Cons: The seats on this aircraft looked like that had a 2-2 configuration; it's now 3-2 making it pretty cramped in Coach.

Pros: Nothing
Cons: I did not board this flight as the previous one from Tokyo was late by an hour. Delta did not do ANYTHING to help us pass immigration and customs the fastest possible way. They sent us with the luggage to another terminal and had no signs or attendants to tell us where we recheck the bags. In the end we were late for the flight but Delta did not care!!! They tried putting me on a flight to SLC with a connection! Overall, I am VERY unhappy with them! Zero stars is what they deserve.

Pros: Compared to previous flight - this was so much better with upgrade to first class and extra space.

Pros: quick trip, no problems

Pros: Everything about it was excellent, which is saying a lot for a guy who travels a lot.
Cons: I realize that a flight attendant is there ultimately for safety reasons, but one of the three was particularly brusque in her interaction.

Pros: Professionalism

Cons: sitting on the runway for over 3 hours without any water, snacks, or even video entertainment screens or outlets to charge phones

Pros: Comfy seats
Cons: No earphones available. I had forgotten mine but crew stated that none had been put on the flight. Lunch was served but no snacks later as is usual on an almost 4 hr flight. I always fly First Class for the extra room and perks of crew service. Crew spent most time in galley chatting. Not a bad flight by any means but I guess I have been spoiled by superior service on all of my other weekly Delta flights.

Cons: Delta doesn't manage their flight schedules and personnel with backup or standby crew in order to assist whenever there are delays across domestic flights. The plane was late to arrive at the gate and we were also told that while the pilot was ready to take off, we couldn't leave because we were waiting for a flight attendant to land from Pittsburgh (we were in La Guardia airport in NYC). delta would rather I convenience the flyer instead of hiring more personnel or figuring out standby or backup plans for delayed flights.

Pros: The time traveled to get to my destination! It would not be my choice if I was to fly again.
Cons: The customer service. The flight attendants needs to take some more training on how to provide a better service to paying customers. The seemed a bit unfriendly!

Pros: We got to board first
Cons: The seats were uncomfortable, the food was uneddible and we had to wait a very long time for our baggage

Pros: We had comfort class and it's very nice
Cons: Both Crews at airport and on flight aren't very friendly, I guess this is the nature of all American flight after seeing how customer being treated from the United incident

Pros: Sitting in the exit row (52H) gave me lots of space and the temperature was great.
Cons: My original flt KE018 on 03Apr17 was a different story; had adequate space, but the temperature was warm making it uncomfortable to sleep during the 13 hour flight. Unfortunately, the A-380 does not have manual overhead air vents.

Pros: Space, seats, movies.
Cons: I was on a seat at the end, after my seat, the stewardess had their closet and they kept hitting (very strongly) the back of my seat with the door, all the time. They woke me up several times. So not good.

Pros: The flight was quite comfortable.
Cons: I find it hard work doing such long flights these days.

Cons: I do not like that mono do sale me a ticket with no baggage and never will by a ticket from this company again!

Pros: Crew very efficient and professional
Cons: Flew on 747. Sleeping mat would make lie flat “bed” more comfortable. There is very little personal storage space.

Pros: The crew was professional. The process of sharing information about gate changes was very well organized.
Cons: Seats were not comfortable. Seat pockets were torn and poorly designed. Electrical connections were not working. Choice of entertainment is limited. Food choice ran out before service came to the end of the plane.

Pros: Great crew. Great seats
Cons: Flight was delayed by half an hour. Mainly due to limited carryon space. During check in we offered to check in carry on luggage, but were told it would be an additional cost! If they would have checked it in that would have saved 15 minutes easily

Cons: Food need be much better

Pros: Fantastic seats are very comfortable. Makes long trips like this one actually enjoyable.
Cons: For business class the food could be improved.

Cons: The flight never took off after 3 hours on board on the tarmac. There was poor communication from the staff at the airport and no compensation from Lufthansa.

Pros: Upgraded to Economy Plus for more legroom. Very worth it for an 8-hour flight

Pros: The flight was very pleasant. The flight attendants were also very nice.

Pros: The food out of everything
Cons: Customer service , the air craft , the blankets

Cons: WiFi didn’t work most of flight and when it did required payment.

Cons: The service

Pros: Cabin was clean
Cons: Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service .

Cons: Seats very crowded. No leg room at all.

Pros: Excellent crew.. very attentive to everyone’s needs. Great movie screens ..large seats .. clean plane .. overall great 8 hour flight

Pros: Efficient
Cons: Plane was HOT

Pros: Everything! By far the best flight that I have ever been on!
Cons: All was fine. No complaints!

Pros: Not much good to say about these connections when the Rome flight runs late.
Cons: Way to close connection in Frankfurt to go from Terminal A through passport control and try to make it over to terminal Z- especially during spring break with all the school groups traveling. Missed my flight from Frankfurt to Houston.

Cons: Boarding and departure was late.

Pros: Food. Variety of entertainment. Flight had empty seats.
Cons: Over an hour delay sitting with bad air quality. At least it was only 20 minutes late so I didn't miss my connecting flight.

Cons: Limited choice of types of meal - no vegetarian option.

Pros: I can not even mention one thing that was good - they were ahead of time on arrival, which is good - but luggage took 2 hours to get and some items came in after midnight the following day! Terrible
Cons: Everything

Pros: Easy boarding
Cons: Food

Cons: Because my first flight took off late, my luggage didn't make it on this flight. It was not waiting for me at customs and I didn't get it until several days later.

Pros: I was better prepared

Cons: No difference between Business class and main cabin.

Pros: Crew was pleasant and helpful, even once we had a long delay
Cons: The cabin was very tight and the seats were very uncomfortable

Cons: LH flight from Seattle was late, and I barely made it to the LH connecting flight to TA. Landed in Tel Aviv, but my one bag didn't arrive with me. Looked for the Lufthansa desk, but there is no such thing. They have farmed out the task of dealing with lost luggage and masses of confused to irate people to another firm. There were approx 40 people trying to get some information from 4 ladies, one of whom was new. They were unable to deal with many reports at a time. How about take a number and we'll call you up in turn? Instead it was like a push and shove pressure cooker just to find out the status of said missing bag and make a report. I was dealt with last. At this time, I was exhausted and angry. The ladies were very good and very kind. They informed my ride of the delay, and told me that the lost bag would come on the next flight. They took me out of the area to get a drink and a bite to eat. We waited. It came. We drove to my destination a few hours away. Never have I had to deal with such a time consuming shambles to find out the bare minimum of information. I finished the trip and will never fly with Lufthansa again.

Cons: Terrible plane: old propeller plane, bouncing in the wind. Inbound flight was late and I guess plane wasn't cleaned in between; had empty coke bottle and wrappers in my seat pocket. Felt like cutting costs and corners everywhere. This was the regional partner, not UA

Pros: Great service, legroom economy, on time

Pros: Boarding, seat and crew
Cons: Movies selection and audio offers

Pros: Service & food
Cons: All good

Cons: Plane was delayed forcing me to run to my connecting flight

Cons: Crew members were awful and rude and unhelpful. I landed in Munich and had to run to my next flight and when I asked a Lufthansa staff for help in making my connecting flight he turned to me and said "I don't care-this isn't my problem" upon finally making it for last boarding call to my next flight the staff were rude and unhelpful-I was so stressed I literally had a stomachache and felt completely unwelcome.

Pros: Short flight
Cons: Very late, rebooked to 8 hours later but told to try standby 3 hours later, hold up all my time and person who picked me up's time. He even had to drive back and forth between home and airport twice each time took him 3hours

Pros: Great overall experience oafter some years of absence using other major carriers
Cons: All bathroom downstairs, crammed stairs long long waiting , no room to wait for your turn

Pros: The boarding was fast and efficient, and the entertainment system was modern.
Cons: The pilot didn't get us over the intercom even once. No communication at all from the cockpit. Staff was ok, but not very friendly. Seats were very close together in my row (30)… but other rows had seats with more legroom m.

Pros: service was great

Pros: The flight attendant was very professional. The flight itself seemed quick and easy, and I believe we landed early despite being delayed for takeoff.
Cons: I wish the head rests had the "wings" that help keep your head from rolling back and forth. Also I wish we had an option for our snack.

Pros: Comfort
Cons: Delay

Cons: The only coffe served entire flight was offered simultaneously with the first meal, meaning i never had another opportunity. Beverage containers were never picked up and no secondary food or beverage service offered over a seven hour flight. This flights service was substandard in every way that my flght from Bosron to Frankfurt excelled -- very disappointing

Pros: Our flight from Frankfort to Munich was late. Luftansa sent a representative to our flight to make sure we and others from our flight got on to the flight to Charlotte. How awesome! Plane needs more leg room.

Pros: When my traveling companion suddenly became acutely ill the flight attendants stepped right in and assisted him to an available Business Class area where he could be cleaned up (including changing his soiled shirt to a clean one from the 1st Class supplies) and made more comfortable. They checked on him frequently during the rest of the flight and made arrangements to get us assistance off the airplane in Detroit and through the crowded airport in record time in order to get him to the ER as soon as possible. We are so grateful to them for their caring help during what could have been a very embarrassing situation.
Cons: We had no complaints or suggestions. Flying with Lufthansa was a wonderful experience during a difficult situation.

Pros: More leg room than United. Good food.

Pros: Fast boarding, on time
Cons: Too cold in plane, announcements too loud

Pros: Latest movies few included
Cons: The space is so small. For 11plus hours my body could not move. I never had knee problem but they were so sore. My feet and body got extremely tight mid way in the flight. This is my first and last flight in your airlines.

Cons: Service, always delay

Pros: I havd to buy a whole new flight. from mechanical errors. it was horrible. I have no help