Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Comfortable and clean flight"
Pros: "Meals, comfort, polite staff"
Cons: "Although we "upgraded" to a front row with supposedly extra legroom, the dividing panel in front was closer than a row of seating would be and there was no room to stretch legs. Painful!"
Pros: "Early flight was not as crowded"
Cons: "But was very busy just the same. Weather was poor"
Cons: "Again very disappointed. No food, no flight monitoring and no tv access. Felt very "cheep". Cop o see idea far far better."
Cons: "Plane delayed 1 hour and a half. No compensation."
Pros: "One of the flight attendants (potentially a French Canadian or maybe just plain French) was amongst the most beautiful women I have ever seen in my life. She was a little mean, but I'm willing to let it slide. In fact, I'm willing to let a lot of the negative things about the flight slide because of her (sorry, got to give credit where credit is due)."
Cons: "Got diarrhea from the waffles. The seats did not recline. No entertainment, but hey, this flight was damn cheap so I'm not complaining! Also, see positives."
Pros: "The flight was good and the crew excellent."
Cons: "We sat on the plane for an hour waiting for a hanger and couldn't get up as we were on the runway."
Pros: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Cons: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
Cons: "It was hard to sleep I wish the chairs were more comfortable"
Cons: "9:30 flight finally took odd at 11:30 .... delayed and had to set on the runway. Arrivedabd gad to wait 30 min for gate. Will be in terms mal by 1:30"
Cons: "Plane was cramp, no inflight refreshments offered other than beverage. No entertainment available on flight."
Pros: "It was a non stop. We left on time, arrived on time. The cheese snack purchase was good. The crew was polite."
Cons: "There was no entertainment, but it was not a long flight."
Cons: "5h travel at noon, no meal, this is a bit cheap."
Cons: "Limited luggage spaceli"
Pros: "the crew was very kind with getting those with close connecting flights off first."
Cons: "it was an hour late."
Pros: "Brand new aircraft"
Cons: "Not gourmet not even fast food. A lot of area for improvement."
Pros: "Crew was friendly and tried to be helpful."
Cons: "We had booked 3 tickets on line, through Travelocity to, fly on June 2, from Nashville and Raleigh via Toronto to Berlin. We assumed our tickets were for Air Canada. It was never stated that we had booked tickets on ROUGE, their budget airline. We are avid and frequent travelers and after paying nearly $ 5.000.00 we feel ripped-off and deceived. It is particularly painful, since this trip was supposed to be special, for our 50th wedding anniversary. If Air Canada is represented by Travelocity it should at least insist that it is not misrepresented. Air Canada's reputation is worth the effort. A more appropriate name might be Air Canada Rogue. Helga Maneschi"
Pros: "When I spoke to one of the stewardesses about how this was the second time in a week that Air Canada failed to prepare a vegetarian meal for me, she listened to me and somehow pulled something together. All other employees were courteous, as well."
Cons: "On both my departure and return flight, Air Canada insisted I did not tell them ahead of time that I was a vegetarian. I am sure I did it for the departure, and I am absolutely certain I did it on the return. I contacted them because I didn't want to go hungry on another 10+ hour flight. I think, what happened was, another vegetarian who didn't order ahead requested a vegetarian meal and got mine. I was told I had to verify 48 hours before my flight. Why? Could I have become non-vegetarian in that amount of time? You should have to say it only once. I have never had this problem on any other airline, and it happened the only two times I've flown Air Canada. The light positions are terrible; my neighbors' light shown directly into my face the entire flight."
Pros: "On time"
Cons: "I did not fly to Montreal and I did not catch flight to Barcelona I am fling again tonight Toronto - Barcelona direct"
Pros: "The staff and service were excellent!"
Pros: "Boarding process was smooth, staff was friendly and helpful, flight was safe and as comfortable as an overseas flight can be. I'll definitely consider Air Canada again and would recommend the airline to others considering it."
Pros: "Plane was the new Air Canada 787, so it was excellent. Comfortable business seats. Nice sleep"
Pros: "Boarding was quick. Crew were good."
Cons: "We left Rome over an hour late due to a computer problem that had to be reset. The pods in business class were the old style and not very comfortable for sleeping."
Pros: "The crew was lovely and made the trip easy."
Cons: "The boarding process was very strange. The "zone" loading makes no sense because I was at a window seat and other people had already sat down, so they had to get up so that I could go to my seat. Also the entertainment selection is very limited and poorly curated. I would recommend downloading Netflix shows on ur device before using their service."
Pros: "Rouge flights are not comfortable no room for your legs and on a four and half flight very uncomfortable. Soft drinks are free but not even a bag of nuts."
Pros: "Efficiency, comfort"
Pros: "Everything came on time. Staff was professional during a difficult situation"
Cons: "Air Canada seems to lack organization or any coordinated effort through out the organization. They have a fully booked flight and instead of making people with hard case luggage check them they crowd them in on the same flight where there are delays trying to get peoples luggage to fit into the bins. Also through the 4 Air Canada flights flight attends were constantly running down the aisle and hitting customers shoulders and not apologizing. it was also disruptive when people were trying to sleep (these were the 3 flights going to hawaii through calgary and vancouver and then back through vancouver. Probably will not fly with Air Canada again till corporate starts considering clients."
Pros: "I liked the newer plane as the head rests were more comfortable with the movable sides."
Pros: "Air canada needs a serious serious overhaul of the way they treat their customers especially those working at the Toronto airport I find their employees have an "entitlement" mentality that other carriers do not Customer service seems to be a priority not talking to your coworkers about the weekend while serving your customers"
Cons: "There was one employee who suggested to take an earlier flight and was very helpful Little things go along way"
Cons: "At least two hours delay departing three of four times, virtually no air on the Toronto-Nashville leg then had to sit on runway in a hot plane due to gate not being ready. The international boarding from Toronto to Paris was badly disorganized with two gate attendants and finally another two came over to help but stayed in phone most of the time. We were already delayed. Won't fly Air Canada again"
Cons: "The delay, but that was not your fault."
Cons: "It was cancelled."
Pros: "Great selection of movies. Quiet plane noise."
Cons: "The light and entertainment system controls are in the arm rest and is very easy to accidentally turn lights on/off or turn the screen off for yourself or your neighbor. This is very annoying . The chicken/pasta dish was the worst I had in many years as an experienced traveler - my kids and I didn't bother after the first bite"
Pros: "Flight attendant's were friendly amid the circumstances."
Cons: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Pros: "film selections are up to date with previously released films"
Cons: "one of the staff attitude was demeaning unhelpful maybe just because I was asian"
Cons: "LGA Gate #6 and #7 to cold, people were freezing. Also, those two gates are like cattle barn."
Pros: "Seat had decent leg room, but had to pay an additional $60+ dollars for it."
Cons: "Paying for food on a flight that's over 5 hours is very poor form. Food was of very poor quality. Beverage service came around once early on and then not again until almost landing. Asked for another beverage about half way through the flight and it never came. Plane was dirty."
Cons: "I didn't like that there were no screens to watch and I didn't know I needed the app on my phone to watch movies until I was already in e plane and too late download it."
Pros: "The staff was kind and were willing to help. The air craft was for the most part clean and comfortable with leg space."
Cons: "The windows had some form of oil on it that wasn't cleaned, it was hard to wipe off with a napkin as well."
Cons: "2 and a half hour delay"
Pros: "Billy Bishop airport is awesome!"
Cons: "Flight was delayed and crew didn't accommodate a rebooking despite availability .. Although original flight did board soon after."
Pros: "Boarding and food was good"
Cons: "Entertainment options were out of date and"
Pros: "A clerk of ANA was awesome."
Cons: "The flight to Tokyo was changed at the airport because Air Canada had overbooked and the seats were fully checked-in. So I could not get on my booking flight and had to wait for them to arrange new flight from another air company, to check in it and board for more than 5 hours in the airport!"
Pros: "Staff was great."
Cons: "Seat size made sitting a suffering, as I am quite tall, and was unwilling to pay the extra $100 dollars, which I felt discriminatory (as I have no control over how tall I am)."
Pros: "We left and arrived early, the seat was surprisingly comfortable (it helped that there were lots of empty seats, including next to me), my full-size carry-on fit easily in the overhead bin, despite it being a small plane, the in-flight entertainment was always on and pretty good... everything went well."
Cons: "Only the things I've grown to expect on any domestic service (e.g., no food)."
Cons: "I have nothing to say about the flight, was good enough."
Airlines flying from Toronto Island to Iowa have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights