Pros: "I liked that no one was sitting next to me at all in my row on either flight and that many rows were empty, that was a relief."
Pros: "@a very happy and people oriented crew."
Pros: "It was on time, arrival and departure. Boarding procedure smooth"
Cons: "Flight attendant Lisa was always rude, there’s no entertainment and the sits are very uncomfortable"
Cons: "Still no tablets for movie viewing. I get that you have an app.. but I sure miss the bigger than my phone screen tablets to watch on."
Pros: "Stewardess was remarkable"
Pros: "The seats were comfortable and we had plenty of leg room in economy."
Cons: "For a short flight it was all good!"
Cons: "Please please offer a gluten-free food option."
Cons: "The seat assignment for people who did not one assigned. Last minute."
Pros: "Price, itinerary, time of day."
Cons: "The gate at PDX was at least a block away from the airplane, and the customers had to walk outside to the plane in drizzling cold weather. The elderly passengers had a hard time getting to the plane under those conditions! At least at Tucson there were covered mobile concorses."
Cons: "1) The economy section needs phone/device chargers. 2) accessing the entertainment is not easy and finally when I got to the screen to select a movie, there was this window in the middle of my screen with junk running that I couldn't get rid of so I gave up on the entertainment,"
Pros: "The whole thing was very pleasant, from boarding to the flight, to the awesome crew, very helpful, always smiling, we traveled with my mom, and mother in law, both in their late 60s and 7 years old kid, and everyone from the ticket counter to the crew always ready to help, first time I fly Alaska, and in my opinion, a better experience than when I had traveled with the other major carriers."
Pros: "Staff was nice and helpful Great service"
Pros: "Quick flight, low price, great crew."
Cons: "Typical short leg room, seat wouldn’t recline at all."
Pros: "Fast and reliable,"
Cons: "Paying an extra 200.00 dollar to keep my flight because your booking system failed to make my reservation with my airline."
Pros: "I will fly Alaska whenever possible!"
Pros: "Easy to board and plenty of crew assisting passengers"
Cons: "Seats are too narrow and crowded it gets very uncomfortable and cannot do much work on a laptop as there’s not enough arm space"
Pros: "The customer services of the flight crew and ensuring I had a wheelchair waiting for me I didn’t use any entertainment choices."
Cons: "Having to “tag” my own baggage especially getting a kiosk that had quit printing for other customers. Even though I selected “start over” it didn’t! And since I was a wheelchair passenger with no wheelchair, I was a miserable mess!!! I have never used a bag check kiosk! And paying $50 for 2 bags made this an insult! Rest of service was great!"
Pros: "Unfortunately there was turbulence on the way back but overall a good flight to and back. Crew was friendly and good."
Pros: "Everything was on time, crew was nice"
Cons: "Could have had games on screens on 2nd flight--or anything like that on first flight. Beverage service was extremely slow on 2nd flight."
Cons: "I missed the flight"
Cons: "I checked in to the flight 24 hours ahead to ensure I got an aisle seat, because I knew I’d probably be going back and forth from the bathroom because I had been feeling ill. When I got to the ticket check to board the flight, my name wasn’t found in the system, and I was turned away to go back to the front desk. So I did, and the person there was seemingly able to get me an aisle seat in the same row, just across from where I originally was. But, when I got to the row, another man was in that spot and showed me his ticket which was the same seat I’d seemingly been re-assigned! The middle seat was empty, and so I sat there for the time being, while we enquired about it. One of the flight attendants said they’d look into it, but just seemed to brush it off and never gave us a response. I was mainly annoyed about being shuffled around, getting reassigned a spot and was clear about wanting an aisle seat, and it never happened even though I chose that seat 24 hours ahead in the first place. I felt there were a few chances to make it right, but it never happened."
Pros: "Great food. Excellent flight attendants."
Cons: "Rough ride."
Pros: "Nice legroom, clean plane, and a nicely presented snack (fig bar, gummies, almonds; all a cut well above basic) especially considering the short duration of the flight."
Pros: "No comment."
Cons: "No comment."
Pros: "I liked the airplane and the staff"
Cons: "Ran out of food on the flight to Seattle"
Pros: "Comfortable flight did not look old like Sun Country haha. Clean seats and very friendly attendants."
Pros: "The plane was well flown and the cabin service attentive."
Pros: "Arriving in Seattle my bag was waiting for me at the claim area. After 45+ years of flying around the world that was a first. But something happened before we took off. The gentleman in the seat in front of me had packed some oxygen bottles in his bags and a handler came onboard to address this. He was polite and very understanding that the man was meeting a cruise ship in Seattle and needed them as life support. The handler took an address from him and said he would take the bottles to Fedex near the airport and sent them to him. And the passenger could send him the money later! I thin k the handler's name was Bob. He needs a commendation foe going the extra mile for a passenger! Find him and buy him dinner."
Cons: "Having to get my seat assignment at the gate just increases my anxiety with the entire flying experience. Stop it. I get there 1.5 hours early to wait at the gate uncertain of weather I will be flying that day. As usual with all airlines seat comfort was non existent."
Cons: "Not that comfortable for red eye flight"
Pros: "Friendly crew and great inflight entertainment."
Cons: "More seating space would be nice."
Pros: "The flight attendance were very pleasant and made my family feel welcomed and safe"
Cons: "The comfort level of the seats"
Cons: "Nothing. Everything is superb from the boarding to getting inside the plane. Ground crew staff is amazing"
Pros: "Was an average flight, nothing bad happened and nothing exceptional happened."
Pros: "Finally, a plane designed with some comfort in mind! It was easy to move and find a comfortable way to sleep."
Cons: "No pillows to purchase!"
Pros: "The crew members were nice."
Cons: "Having to pay for the movie rentals."
Pros: "Fast flight. Friendly crew. Switched me to a sooner flight so I wouldn't have to drive home real late."
Cons: "Wasn't too much to dislike. Was a very good flight."
Pros: "Kind crew, no unnecessary TVs, inexpensive fares, and i wasn't bombarded with ads. We also arrived 45 minutes early at the destination, which was fantastic."
Cons: "The food could be better with a selection of snacks. I had to wait a very long time to get my beverage and it could have gone faster."
Pros: "Great service from the gate and air crew on the flight from SEA-TUS. Very professional and friendly."
Cons: "MFR-SEA flight long taxiing and slow deplaning. Seated in 6a did not get off flight till boarding started on my connector. Short scheduled connection time 35 minutes between flights and terminals. (Arrived at C gates - Departure at N gates)."
Pros: "Smooth flight, left on time and good service."
Cons: "There was no entertainment provided"
Pros: "The staff was very friendly."
Cons: "There was no wheelchair waiting in Seattle! The seats are WAY TO SMALL and I only weigh 130 and am 5'4" tall!"
Pros: "The cheese & fruit tray was delightful"
Cons: "Flight delayed for a prolonged period without explanation."
Pros: "Great service all the way around."
Pros: "Everything was awesome."
Cons: "Absolutely nothing"
Pros: "Service was fast"
Cons: "Better seats"
Cons: "Proper communication"
Cons: "Was not offered a drink in first class prior to take off."
Pros: "Flight crew was ok and boarding was really quick"
Cons: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
Cons: "Worse experience ever, flight delayed, lost connection, many hours in phone trying to fixed and anyway lost the flight, spent so many time at the airport with the front desk so disappointed"
Pros: "Crew, chairs, entertainment"
Cons: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Pros: "The on board food was amazing, nothing like I’d ever had on a plane before. I was also pleased with the choices for entertainment."
Cons: "The seat was not comfortable in economy. I could not sleep and there were no air vents. Every time I tried to rest my head on the seat in front of me the screen would turn on and get super hot. I wish there was a cover or something you could turn the screen completely off."
Pros: "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
Cons: "Super small plane."
Cons: "No food on board and we were hungry"
Cons: "No charging outlet."
Pros: "All was good"
Cons: "All was good"
Pros: "I liked the touch screen displays in each headrest. Seats and leg room comfortable"
Cons: "Boarding was somewhat unorganized"
Pros: "Awesome prompt and courteous service."
Pros: "Inflight movies and charging stations at every seat at the delta Gates and at every seat on the plane."
Cons: "We had originally reserved a window seat and an aisle seat but when they changed our flight they put us by the window seat and the middle which we didn't like."
Pros: "The kind staff"
Cons: "Dirty bathroom on flight from Toronto Ontario to Atlanta. Smelled like urine."
Cons: "Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses"
Pros: "Boarding was smooth, attendants were nice and informative, and everything was on time"
Pros: "Crew was friendly!"
Cons: "Plane wasn’t clean"
Cons: "Customs massively backed up. Somewhat disorganized"
Cons: "Flight left 2 hours late. Did not get adequate cabin service. Put in the back in an awful seat."
Pros: "Airline and airport staff were great"
Cons: "There was no time to eat. Nothing other than snacks. The time allotted was *barely* sufficient to get from gate to gate. We were starving when we got to our destination."
Pros: "Delta always tries to do the very best. There were no issues with Delta."
Cons: "I did not like the seat assignment. It seems that when I have booked through Kayak, I get a very bad seat. In this case, it was all the way in the back - next to the toilet. The seats didn't recline, and there was no window - because we were right next to one of the engines. I will use Kayak to price compare on future flights, but I will not book through Kayak. Not sure if this is just a coincidence - but it only happens when booking here."
Pros: "On Time. Nothing else to say,"
Pros: "Friendly, leg room, on time."
Pros: "Great service by crew!"
Cons: "Took too long to get on board."
Pros: "The crew tried their best. The seats were average. The food ok."
Cons: "The entertainment is non-existent. Wifi wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!!"
Pros: "Delta flew their way back into my heart this time around"
Pros: "Staff, Ease of boarding"
Cons: "Bring back in flight meals, please"
Pros: "The boarding was very organised and the crew very friendly. The snacks that they offer is great too"
Cons: "My flight got delayed for twelve hours with no compensation for a hotel."
Cons: "Temperature was too cold"
Pros: "The food"
Cons: "No entertainment"
Cons: "West Jet gave me a "fake" ticket delta would not let me board missed the flight I had to wake up at 3am to catch. This is after I finally made it to my hotel last night at 11:30 pm. This is completely unacceptable. NEVER AGAIN IN MY LIFE WILL I EVER FLY WITH THIS COMPANY!!!!"
Cons: "It was freezing cold on that flight. Cold air from side panels above the windows was blasting in our faces."
Pros: "The flight attendants were helpful, the flight was smooth."
Cons: "I was unable to check in online without a delta confirmation number and I had booked through west jet. The flight was delayed 40 min so I arrived later and I was removed from the flight. I got through security and customs with plenty of time and managed to get back on the flight. It was all around just annoying."
Pros: "Staffing was great!"
Cons: "The fact is that it is illegal to pack Sardines at compact as you are packing us on your aluminum cans."
Cons: "Got stuck for two hours sitting in the plane because the computer systems went down."
Pros: "Got a window seat, my luggage arrived with me"
Pros: "Fast boarding, everyone nice."
Cons: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."
Pros: "we got on another air conditioned plane"
Cons: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."
Pros: "Crew smiling at the end of the flight."
Cons: "Cheap coffee (although it says Starbucks, I have tried better)."
Cons: "Please review the message I sent concerns Atlanta hartsfield."
Pros: "EZ play newer plane nice staff"
Cons: "Power plugs did not work in seating row and air vents did not work"
Pros: "I got home."
Cons: "Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for."
Pros: "Very efficient boarding and great crew!!"
Cons: "No Food to buy available on board. We thought we could buy something. The coffee was good."
Pros: "Fast flight"
Cons: "Chair didn’t recline"
Pros: "Excellent pre Boarding service and announcements; reasonably comfortable seats; great landing;"
Cons: "There are never gluten free options in the snacks; there were no entertainment systems on the plane - that's not important to me but perhaps it is to others."
Pros: "Crew was great! Seat space was a bit tight"
Cons: "Little more space and leg room"
Pros: "Seat was uncomfortable because of the head rest that is attached to the seat. However the staff and crew were friendly and helpful."
Cons: "Better seats"
Pros: "Newest 787 plane in the fleet. Really comfortable seats and terrific in-flight entertainment"
Cons: "food to purchase: very few options poor food"
Pros: "No frills. Friendly staff."
Pros: "Comfort, timing. Customer Service!"
Cons: "Technically problems with lightning on board."
Pros: "Nice plane, comfortable"
Cons: "We missed our runway and had to quickly ascend and retry. Disembarking the plane took 40 minutes due to the YYC skywalk being frozen. During this all communication with the passengers was minimal."
Pros: "No ability to change dates of flight."
Cons: "Paying a charge to change flight"
Pros: "Simply took 4 mins and I was away !"
Cons: "Everyone was great that I dealt with West Jet is great !"
Pros: "Great flight! Great service and way more room than air canada! And ACTUALLY on time!"
Pros: "Staff is friendly."
Cons: "We didn’t appreciate the walk from Gate 4 to Gate 41 TWICE when the departure gate was changed. We are in our 80’s and it was quite a trek!"
Cons: "Missed my flight and i had to buy a new ticket to Saskatoon."
Pros: "Downloaded WestJet app in Toronto while waiting to board the next flight. Enjoyed the selection of free movies and TV shows. Flight was on time."
Cons: "The connecting flight to Halifax was a long haul at the end of B terminal. Same airline, just really far away! Maybe it has to be that way due to the international arrival, but it was stressful. Wear tennis shoes! Flight attendants were efficient but not as friendly as the Toronto folks. The advertised “power at every seat” did not work."
Pros: "WestJet is by far the friendliest and most professional airline"
Cons: "Four hour delay notice after i had my ticket and sittting at the gate. Got an email at 8:00 am that the flight was delayed till 1:00 pm. Late getting out of maintenance shop. Had to have know hours earlier when still at home. That i would have totall"
Pros: "pleasant staff"
Cons: "no record of pre-purchased meal internet cost $10 and was very very slow-unusable zero seating in Westjet gates (PHX)"
Cons: "The flight from Toronto to Phoenix was even worse than Air Canada. No food available to purchase. Cramped seating. Entertainment system was difficult to navigate...the buttons didn't work half the time, the movies were already playing and all the "bad" words were edited out which changed the entire movie. Waste of time. Would not fly WestJet again based on this experience. And what's the point of checking in online when you're called to verify id again at the check in counter."
Cons: "Warmest flight I was ever on. Entertainment system didn’t work."
Cons: "Flight crew arrived late delaying take off"
Pros: "The information given by the pilot overhead was timely and well delivered. The flight was smooth and we arrived safely."
Cons: "We sat for 4 hours on the runway. Aside from 1 crew member, they were impersonal, rude, and unaccomodating. They pilot spoke overhead very pleasantly and apologetically and encouraged walking around and using the restroom but they crew gave everyone a hard time. There was no offer of complementary food service or compensation for anyone despite being on the plane for double the amount of time planned. Finally, the in flight entertainment worked for maybe half hour of the actual flight with no explanation or acknowledgement."
Pros: "Trash flight . Took to long to let me off"
Cons: "Rude people"
Pros: "WestJet staff is always friendly and I like the comedy slant they use on the announcements"
Cons: "But who knew, that I was going to go to Toronto! I now understand your schemes. You gave a cheap deal, but did not tell me why. Never again Kayak."
Cons: "lack of information due to delay"
Pros: "Bravo for being such amazing human beings. Much obliged for a wonderful flight. Merry Christmas"
Cons: "uncomfortable seat- no padding"
Pros: "Friendliness of staff"
Cons: "Had an aisle seat but was disturbed 4 times throughout the flight. Not impressed"
Pros: "Movies, satilite was out"
Cons: "Two hours late boarding. Waiting for crew!"
Pros: "Friendly people+ great service"
Pros: "It was nice staff r very friendly"
Pros: "The pleasantness of the crew. West Jet usually has one of the friendliest staff, in my experience."
Cons: "1st time around, I declined snacks. 2nd time around, I had my tray table down and I wasn’t asked or offered a snack. I could have asked, and my fellow passengers beside me offered to ask when she came back with his drink but I didn’t want to bother. I don’t think she would have refused but I was a bit disappointed that I wasn’t asked."
Cons: "On my ticket I had my wife, my mother-in-law and my two kids guess what, my wife and kid was marked as children and my one month was marked as adult, because of this we had to waste so much time in fixing this, the flight was early morning and we had planned to buy the breakfast from the airport because of this we couldn’t even buy breakfast we had to literally run for the flight"
Pros: "Excellent crew - very friendly and witty!"
Cons: "Not enough space. Delayed"
Pros: "The Crew was excelent, WestJet has the best crew, very courteous and helpful unlike disgruntal AA crew. They also have the best price deals available. I highly recommend this airlines. Thanks"
Cons: "No entertainment unless you buy one of their tablets. Unerstandable given the type of fleets they use."
Cons: "If it was noted that there would be luggage fees when I was booking I didn't see it."
Pros: "Flight attendants Snacks Entertainment options"
Cons: "No screens; but the options were provided"
Pros: "The flight over all was good. Service, and delivery of the expectations were good. Even though the items listed in the dislike are 3 in number, and added to an uncomfortable experience, some of them are identifiable as beyond control, yet others are within the control of system set up or process."
Cons: "small items that I didn't like were : 1) Temperature, and 2) wifi 3) waiting for electrical. 1) Temperature: When boarding the plane the Temperature of the cabin was extremely warm. The pilot advised of the condition, this was not something that could have been fixed and I think they handled it well. I just didn't like the 90+ temperature 2) Wifi: was intermittent, I ensured the Westjet app was the only one running, but the movie I was watching was pausing every 15 minutes to buffer. So it was a constant reminder of dial up.... 3) waiting for electrical: Upon landing and taxi-ing to the ramp, the pilot was advised that there was no electrical to support the plane after he turned off the engines. So good that he waited, thank you pilot, and not so good as it was another unpleasant item on the plane ride."
Pros: "Fight left on time, crew was friendly, entertainment system worked."
Cons: "Cramped seats made worse by reclining passengers seated in front of me. Couldn't pre-order my meal even though I tried 24 hrs before ( 2 days is apparently the requirement)."
Pros: "quick flight and great attendants"
Cons: "Late leaving, hot in plane, sat on tarmac for 40 mins"
Pros: "Not often do you feel like you really "welcomed aboard." This was not the case on our flights to and from Calgary. The staff was friendly and seemed to enjoy their jobs. That was refreshing. I did like the Westjet Connect feature. You don't have a TV screen in the back of each seat. You download the app and you get to watch TV, Movies, News all on your own device for free. A nice plus is that you can change all your devices with USB power port at each seats you never run out of a charge."
Cons: "The only thing that I did dislike was on the return we flew a 737-600 which did not leg room like the 737-800 we flew on first. The under seat storage is skimpy in the middle seat where an entertainment server is located"
Cons: "Flight delayed 1.5 hours because incoming plane did not arrive. Finally took off 2.5 hours late. Just in time to arrive in Charlottetown to a severe thunderstorm. Circled til low on fuel then flew to Moncton. Refuelled and flew back to Charlottetown, arriving at 3 a.m., four hours late. The weather delay was understandable but WestJet's poor scheduling created the problem. Worst of all, the airline never told anyone what was going on, not the passengers nor the people waiting for them at the airport. Total silence. Unbelievable but typical for airlines."
Pros: "I had not flown West Jet previously. My seat and legroom was adequate. Snacks and drinks were served twice (about a 4:45 minute flight), the flight attendants were friendly and I liked being able to plug my iPhone into the USB connection to keep it charged. Watching the choice of movies with the phone was also a nice touch."
Pros: "Nice crew. Free movies."
Cons: "Temperature in cabin was extremely hot and dry."
Pros: "Crew was very attentive & polite."
Cons: "Online seat selection."
Pros: "Crew was very friendly and helpful."
Cons: "You should bring a pillow and a blanket yourself if you want to have a good long flight."
Cons: "To have us sit together"
Pros: "Everything was perfect."
Cons: "Was not allowed to board the plane, this causing me to miss my flight."
Cons: "Not every flight has internet access"
Pros: "Great plane with great service!"
Pros: "Entertainment on the long haul was good, no entertainment on the fight from Mexico City to La Paz"
Cons: "Multiple delays and gate changes"
Pros: "Enjoyable flight with great crew!!!"
Pros: "No complaint at all, I am very satisfied."
Cons: "Gate no printed on boarding passes. I understand that gate no are subuject to change, but at least it would point me on the Wright direction"
Cons: "Attitude of the Aeromexico flight attendants . No customer service skills . Rude and disregarding"
Pros: "The fact that I actually made it home"
Cons: "No communication, poor in flight service, extreme delays."
Pros: "I like they that they actually serve a small meal on board and the inflight service much better than US airlines. Service in the air is excellent!"
Cons: "Ground service not the most efficient. Especially rude was the darker complexion lady in charge of boarding the flight at the counter on NOV 19 at 12:35 pm flight from Miami to Mexico City. She needs to be repremended or closely observed on her customer skills. I fly a lot and don’t come across to many like this lady."
Pros: "We were early, the flight attendants were really nice, and it was a pretty smooth trip for a rainy day"
Pros: "Aaeromexico gives free meal. Services were excellent"
Cons: "The turbulence, not there fault but didn't like it"
Cons: "Delay 5 hr made me stress, coz have conecting flight 6 hr..running in the diairport for check in LA - Korea"
Cons: "The flight was delayed for along time. One piece of luggage was missing and was returned with holes. In other words, destroyed"
Pros: "Todo en tiempo y el personal muy amable"
Cons: "El mapa del avión y la realidad no cuadraba. Al hacer el check in era un mapa y escogí un lugar y en realidad había una fila más."
Cons: "Very uncomfortable!!!!!!"
Cons: "The plane is in terrible shape"
Pros: "*Food/Refreshments *Entertainment *My luggage arrived intact and not damaged *Getting to my connecting domestic flight went really smooth and wasn't much of a hassel. This is one thing I like about Aeromexico"
Cons: "*I had no idea on whether I had to pick up my luggage for my connecting flight on AeroMexico. I had to ask multiple times just to be sure."
Cons: "Website was down and I could not check in I want my money back"
Pros: "Our ~5 hour lay over in Benito Juarez airport was not good."
Cons: "Airport was very warm no AC. Crowded. Poor variety for sit down restaurants. They too were crowded and poor service and expensive."
Cons: "I have traveled all over the world. From China to Peru, name it and I’ve been there, and I have never been treated more poorly as consistently as I was by Aeromexico today. After forgetting the bottom of a piece of paper I was not told I needed to keep with me (it was given to me when I landed in Mexico), I was turned away from the gate minutes before boarding. I was told to exit the terminal (with no options as to what to do with my duty free purchases) and pay a 600 pesos fee for a new piece of paper. Ok, fair enough. When I get there, they don’t take credit cards. Aeromexico shrugs their shoulders yet again. I run across the airport to another terminal to get cash to pay for the silly paper, run back to get it, sprint across the airport (again, with ZERO help from the airline getting through security to make my flight) only to have the door closed in my face. Defeated I walk to the module in the terminal to ask for a new flight to be told I have to exit the terminal AGAIN. I ask what I do with my duty free purchases (bottles of tequila I cannot bring in again) and I’m told I should check them in with my luggage. After informing the agent I don’t have luggage (it was a short trip) i was told I would need to purchase luggage. THEN, I was told my rescheduling fee for the flight would be $720, a full priced fare. Never flying Aeromexico again. I’ll take 3 planes on American before a direct flight with them. Enjoy."
Cons: "Both planes delayed and carry on luggage lost"
Pros: "Todo muy bien"
Pros: "service was good"
Cons: "There was no Wi-Fi even though there was signs in the plane of Wi-Fi availability"
Pros: "Flight had no major inconveniences or mishaps."
Cons: "Paid $150 more for AM Plus. Not worth it."
Pros: "First class was nice onboard the plane, but too tired to enjoy it since it was a 1am flight."
Cons: "The counters did not open until 10pm, only 2hrs B4 "the flight closed at 12 midnight), even though they say arrive 180 minutes early. The "SkyPriority" line was the slowest line. At the outset two agents weren't even helping guests. This was a very frustrating experience. Unfortunately, I had to pickup and recheck my bag and ended up waiting outside security for several hours because there was no where to drop the bag after passing immigration from my connecting flight. I suggest AM get another airline's baggage handler to recheck bags for early arriving customers so at least they can wait inside security where amenities abound."
Pros: "Food was good"
Cons: "Part of my poor experience was because of lack of knowledge of the staff. 1) We had a round trip from Houston. Our destination was Quito Ecuador with a connection in Mexico city. In Houston we were told that we were suppose to pick up our luggage in Mexico City and take it through immigration (we were told that this was very important) We waited for our luggage but in never arrived. After asking around at the airport we were told that the rule had changed and we did not need to pick up our luggage 2) The planes were old with no entertainment."
Cons: "I found out NO luggage was included after being charged"
Cons: "No internet service available."
Cons: "Aeromexico's conditions of carriage allow them to cancel your flight rebook you days later with no liability. They pay no compensation for delays that last days . Take at your own risk, I learn the hard way."
Cons: "The food was pretty terrible. I'm certain the yogurt we were given was spoiled. The plane also suffered from broken flaps, which meant we went in for a "high speed landing." Not ideal. Shouldn't these things be fixed before an international flight?"
Cons: "I was sent to 2 different locations in the airport and missed my flight because of incompetence so I had to pay $1200 extra for another flight to get home."
Pros: "Staff on board was friendly and professional"
Cons: "Check in counter was closed more than an hour before flight even though electronic tickets weren't working!"
Pros: "First time I've been served a meal on a flight in a long time! Liked the seat-back video display, too."
Cons: "Seat was terribly uncomfortable."
Pros: "Good crew Flights on time Good meals"
Cons: "Poor choice on my part to save money in exchange for long layovers"
Pros: "It was great! Great people,great food, entertainment,blankets, pillows,music, great view in the eye."
Cons: "Lost my luggage, didn't get it until the next night, when I had a very important wedding in Mexico."
Pros: "Quick boarding, takeoff and loading off the plane."
Cons: "I paid additional fee for preferred seating and my seat did not recline."
Cons: "The airplane was really old"
Cons: "No me gusto porque todo fue malo la comida, la atención sobre todo en el aeropuerto muy desorganizado y las personas que trabajan en Aeromexico extremadamente groseros"
Pros: "Headphones, meal, and a charging USB location was provided. Flight attendants were very attentive to us."
Cons: "I didn't like on my way back home the second I walked in I felt nauseated due to the bad odor. Smelled like urine and athlete feet, I was sick to my stomach."
Pros: "Short, sweet and great crew."
Pros: "Good crew and service"
Cons: "Tough landing at DC but it was the wind"
Pros: "Everything was on time considering the heavy Holidays travels."
Pros: "Air Crew was professional and polite - flight was quick and lasted less than 90 minutes in the air, was overall enjoyable"
Cons: "Gate attendant was fairly rude (could be a result of holiday travel stress) - several travelers didn’t speak English fluently, and she would snap at them or roll her eyes they weren’t comprehending instructions. Boarded extremely early (almost an hour) but sat on tarmac for some time - eventually took off about 20 minutes late. Not airlines fault and likely result of holiday backlog Retrieving baggage from plane was biggest issue - use a carry on to but was required to valet bag as opposed to storing overhead. Baggage unloading was late (again, holiday backlog) but no personnel were available to inform passengers of delay, and bags were not in initial cart. Resulted a delay of offloading by roughly 20 minutes. Was ultimately found in the second wave of luggage, and witnessed baggage handlers tossing luggage carelessly onto cart floor. Nothing was damaged but was annoyed at lack of communication and overall disorganization."
Pros: "Seat extraordinarily comfortable"
Pros: "The crew was amazing, and the duration of flight time was reasonable"
Cons: "Comfort of the seat, space between seats"
Cons: "I already complained about the lateness of airlines. So it all still stands"
Cons: "The booking process. Went through a third party (ka$@k) and at the last minute was transferred to a cheap aggregator I had never heard of. Needless to say customer service was a joke. Plain fraud."
Pros: "Fast boarding, flight relatively smooth, got to my destination pretty quickly as well."
Cons: "The wifi signup process not seemless with Android."
Pros: "The crew was super nice and I saw them be super accommodating to other passengers which made me feel good about using their airline."
Cons: "They should offer headphones"
Cons: "Make seat available for two of us together not every one in a deferent row"
Cons: "Flight delayed by 2 hours due mechanical issue Missed connecting flight Waited in line for 2 hours for a hotel comp. had to pay 20$ to get to hotel because there was no shuttle Still stuck in Dallas. Never made it to Sam fran. Extremely disappointed I expect compensation"
Cons: "The drink service came a little late in the flight... but that is a suggestion more than a complaint."
Pros: "Loved the interactive headrest system. Games, movies and more. Kept me so busy that the trip seemed like minutes instead of hours. Very comfortable seats!!"
Cons: "Tight squeeze down the aisle and heaven forbid you drop something while seated because you pretty much had to put your head on you neighbors lap to get it."
Cons: "Flight arrived over 40 min late and despite my connecting flight still being connected to the gate I was told I couldn’t board. There were 5 people trying to connect to the same flight so it’s pretty rediculous that we were told to rebook when the plane didn’t leave the gate for 15 more minutes. This was the call of the airline and it was handled poorly. The rebooking agent was also extremely rude and seemed totally self absorbed. This was my worst flying experience out of approximately 50 flights this year. Never again American."
Pros: "Flight crew was nice"
Cons: "the small jets are so uncomfortable."
Cons: "KTerrible coffee. Tasted stale"
Pros: "On time."
Cons: "They had to take my bag and because no one would volunteer... sigh."
Cons: "Un necessary delays from start to baggage pickup"
Pros: "The crew was great and made light of a relatively tense situation. This was a connecting flight for many passengers which was delayed so many of us were missing our connections. The crew still did a great job keeping everyone comfortable and boarding us quickly."
Cons: "Unfortunately our plane was grounded in Chicago before our leg of the trip even began. By the time it arrived in YYZ many of us would already be missing connections. Due to a smaller plane we have to stow most of our carry on below which caused a bit of chaos while disembarking trying to retrieve bags and hustle to the next flights. Since I knew before leaving YYZ we were quite delayed my husband drove to ORD to pick me up instead of waiting 24hr for the next flight to St. Louis. It added 8 hours of driving for him to an already long day but we made the best of it."
Cons: "Boarding at Terminal 3 gate A8 was slow and a single line makes for a lengthy process."
Cons: "How can a plane be this cold?? I travel all the time, but I have never experienced this. It seemed like there was a general temp control - apart from the air vents. I had on a sweatshirt and by the end of the flight was sitting on my hands! Couple that with the “I don’t care” attitude of the flight crew, and I was counting the minutes to landing. Definitely not the AA that I’ve given my business to."
Cons: "Bag was delayed and damaged"
Pros: "Nice crew"
Cons: "Old equipment"
Cons: "Terrible parking, had to book a later flight an extra 75.00 for my bag."
Pros: "Crew was great!"
Cons: "Was really poor choice of food."
Pros: "good price and a good route"
Cons: "This turned out to be a 'code share' flight operated by American Airlines. As such, neither Qantas nor American Airlines would allow me to buy premium seats so we could have extra leg room. They said the 'code share' blocks seat sales! Be ware Also found out that American Airlines does not serve meals on flights from Toronto to LAX. I was told they only serve meals on "international flights" but that I could buy a sandwich or snack. Unfortunately they only had 4 sandwiches on board , which sold within the first 2 rows of the plane!"
Pros: "Boarding was a breeze"
Cons: "There was a glitch in the system with our boarding passes. It got sorted out but was just kind of weird."
Cons: "Food, connecting flight long time waiting"
Pros: "The seats were comfortable and the boarding process was very well organized."
Cons: "The plane had a very good entertainment system with a lot of good movies, but the flight had no earphones available, so only the passengers that had their own ear/headphones could use it. Other than that, the flight attendants were not kind in any way and items present in the onboard menu, were not available, as I asked for Pringles and there was none. I did not see anybody eating some food in this flight, other than the mini pretzels served. How a 3hour flight arriving at 09 PM, had no food onboard?"
Pros: "We missed this flight."
Cons: "Background info: we flew from Dublin to Toronto (Aer Lingus) and we were supposed to fly Toronto to Los Angeles on American Airlines; however, we had a British Airways flight number for both of these flights. We missed our connecting flight in Toronto with American Airlines (we had a 2 hour layover) despite landing on-time (de-boarded a few minutes late). I suggest avoiding the Toronto airport ALWAYS as every passenger must pick up his/her luggage even if you have a connecting flight, and then re-check the baggage with the next flight. Apparently the baggage handlers were on strike and some of the customs agents as well which added to the delays. Well, after going through Canadian customs and picking up our luggage (which took quite awhile) we arrived at the American Airlines ticketing kiosk about 45 minutes before our flight. The computer told us we were too late for this flight and to see a representative. We proceeded to wait in line for an American Airlines representative only to be told this was Aer Lingus' fault (we had just flown with them); even though we had a BA flight number.. After searching for an Aer Lingus representative we were finally told they were probably all on the Aer Lingus flight that was currently about to leave. An Aer Lingus representative was paged to the ticketing counter (took well over 30 minutes for anyone to show up) and what proceeded was an argument (for well over an hour) between British Airways and Aer Lingus representatives about whose responsibility it was to re-book us. After an hour at least of poor customer service, we were finally rebooked by British Airways on the last flight to LAX (on Air Canada). Moral of the story: avoid Toronto and fly direct."
Cons: "Staff seemed tired with some minor conflicts between them at Toronto gate"
Cons: "The seats are hard although spacious for a 3 set row."
Pros: "Today's trip.was ontime with a great crew. A big turnaround from our last trip."
Cons: "I hated the waiting area at Pearson. I hated the temperature and how tiny the seats are. Was so hot and absolutely miserable."
Cons: "Connecting to LAX through Toronto was frustrating. We were told in Dublin that our bags were checked all the way through to LA and they weren't. (Been through Toronto before and thought maybe they had changed the procedure) Airport signage could be improved to accurately inform of baggage pickup and drop off with your connecting air carrier. (Our traveling companions ended up missing the flight home in the confusion.) The airport is going through renovations, maybe it will improve. The flight to LA wasn't stocked properly with food. They ran out of sandwiches/fruit and cheese plates by the first few rows in the main cabin. No earbuds available for those who needed them. Cramped seating. This flight was with BA partner American Airlines"
Cons: "Tsa is very unorganized and extremely rude."
Pros: "This leg from PHX to TUC, the AA staff did GREAT. They held the last flight for about 10 of us (the last one of the night). Were pleasant and professional."
Pros: "I liked having a window seat."
Cons: "My screen was broken, so for 6 1/2 hours, I was unable to watch any movies and didn't see the safety video either."
Pros: "Finally had power outlets. 1 for 3. First class crew great."
Cons: "Didn't honor priority luggage tags. Small seats for 1st class."
Pros: "Crew was apologetic."
Cons: "PHL ground stop no known reason. Good weather. Even pilot was at a loss. 4 hours total delay, 3 of which spent in tarmac."
Cons: "The fact the flight was delayed for 5 hours due to weather."
Pros: "Once I managed to get to my connecting terminal which was an adventure in itself, the original plane we were to fly on was having maintenance issues. The ground crew worked quickly to get a different plane and moved us to an adjoining terminal."
Cons: "LAX. The airport is just a pain with long lines for everything, although staff try very hard to help you get where you need to be"
Pros: "Leg room Kind stewards"
Cons: "No gluten free meal options"
Cons: "Flight delayed, poor communication by AA on status of flight."