Find Cheap Flights from Toronto Pearson Intl to Rome (YYZ - ROM)

The seats did not recline. It was impossible to get comfortable enough to sleep any at all, even though it was an overnight flight. It was also the first intercontinental flight I have ever taken which offered no entertainment whatsoever. I really don't understand why TAP used a plane with non-reclining seats for a five-hour overnight flight.

Absoulty nothing

Your lack of verification of someone at your gate compelling my wife to pay in cash instead of accepting the reservation. Uouj could snd should. Have call security And your gate and investigated my claim. You had 3 hours to do so.

Flew Air Transat between Toronto and Rome. Relatively open flight and were allowed to changes seats after take off. Food was much better than your average airline. All employees were friendly and helpful (no disgruntled, self-entitled employees encountered). Being a hint over 6 foot tall, there was enough leg room in every seat. Great selection in the personal entertainment system (bring your headsets) and USB port for charging. Although there were many who were testing the carry on limit, there was plenty of room for my carry on. Be prepared to take shuttle from gate and board plane using stairs on the tarmac. Great first Air Transat experience and will fly with them again.

Not sure how comfortable a full flight or middle seat would be since the seating is 3-3-3. Elbow room may be a little uncomfortable and less leg room. I would go for the rear of the plane where the seating is 2-3-2 if available. Since Air Transat uses a shuttle bust the gate, the gate closes 20 to 30 minutes before takeoff. I wish the Pre-boarding and gate-close-times were published instead of, or with, takeoff-time when booking ( I think you find out this info no earlier than boarding pass). It makes a difference in what time you plan to arrive at the airport and in my opinion, should be included in the travel time, not just time in the air. It felt like I booked a 9pm flight, but oh by the way, boarding starts at 8pm and we'll leave you behind if not here by 8:30. Important info for those of us booking last minute and/or a lesson for the next time.

The free movies were great. The flight arrived 30 min early

The airplane was too warm.

Food was awful I was in row 51 so no choices left when the food got to me. They did find me something else I think from first class. Cold next to the window glad I brought my own blanket. It was a direct flight.

In-flight service was good and friendly. Food was tasty.

Infotainment went on the fritz the last couple of hours.

The flight on time and comfort

Nothing

Not much turbulent. Smooth.

I did not get the meal of my choice, also as I tried to check in at home, the system did not give me much choices to respond to, instead the system blocked me entirely from early check in and it wasn't enough time to make calls. I think check in should be made available at least 48-72hrs ahead not just 24hrs. Also walking from terminal to terminal in Frankfurt is way too far, it seems about 2miles + of walk.

No delays. Efficient service. Comfortable seats and able to sleep easily.

N/a

Based on the way that I wa treated, I am unable to find anything that I did like.

Unprofessional, lack of manners. Customer service for tap is awful.

Crew not helpful. Uncomfortable seats. Bad food. Will never travel with Air_Transat again.

1) You lost my luggage. 2) you then stole something special of mine which was for a friend. Very disappointed in your service.

My bag was left back And I never got it!!! Horrible experience. I'm hoping to get it back tomorrow!

Same as above

The staff in Toronto were very helpful with special boarding.

See above note. Staff were also rude during the deplanning process for wheelchair passenger.

Security and.boarding were pretty smooth. Flight was not full so extra seats were available. This flight was direct Toronto to Rome which was nice, previous flights stopped in JFK which meant additional security and immigration screening

One of the entertainment terminals wasn't working, switched seats

More legroom than a standard US commuter flight, and food also was better.

Checking a bag took about 45 minutes even though I had already checked in and prepaid for my checked luggage...

Nice crew, food was good. 2.5 hour flight, so entertainment is not valid for this review.

However, the boarding was absolutely atrocious. They had two Dutch attendants dealing with a fully booked Airbus flight. I arrived at 11 AM and did not get to the front of the line until 1 PM. They actually had to take off later, as in, push the flight later, because of their inability to bring someone else to the check-in counter to help with boarding. For the Dutch and their famous understanding of efficiency and staying ahead of the curve, this was both frustrating and not understandable. Not really TAP's fault...