|Flights Arrive in||Rome|
|Flights Depart from||Toronto Pearson Intl|
|Airlines||Air Transat, TAP AIR PORTUGAL, Air Italy, Air Canada, SWISS, KLM, Brussels Airlines, Lufthansa, Aer Lingus, British Airways, Delta, American Airlines, Air France, Turkish Airlines, Finnair, Ukraine Intl Air, Egypt Air|
Pros: The speed and efficiency of the FAs was great. They were friendly and fast. The plane itself was clean and the seats comfortable.
Cons: I was shocked at 1. Being charged for a blanket 2. The price of the blanket I waoipd understand a couple of dollars as a deposit but I found the price excessive.
Pros: It’s hard to write a review when flight was supposed to leave at 6:30 and didn’t until midnight, but due to weather. It was frustrating for all but staff and pilot kept us informed at all times so that was appreciated. There wasn’t much to do but to wait out the weather.
Cons: For the weather to be better and to have left on time - but obviously that is out of everyone’s control.
Cons: I was stuck in another city because a connecting flight was canceled so I never got on my flight to Rome. I didn't get a refund or credit or anything for my flight.
Cons: Flight on time
Pros: Contrary to some reviews, I had an excellent experience with Air Transat. I would highly recommend.
Cons: Thought they were a well oiled machine.
Pros: flight was more than 4 hours late!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Cons: flight was more than 4 hours late!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Cons: Gate location information delayed until last minute!
Pros: Not much. Check in luggage charges destroyed the experience, this was not disclosed on the ticket itinerary
Cons: TAP charges $120 1st checkin bag, this was not disclosed on the itinerary or kayak site when we book the ticket. We expect kayak to refund this.
Pros: We really enjoyed TAP Air Portugal and expect to fly with them again. Comfortable seats, pillow, blanket, and MEALS! Good ones with actual silver! USB charging port at every seat, with a good selection of movies. Great airline for a great price!
Pros: Superb food
Cons: Seats are crazy cramped!!!
Cons: The booking on priceline was a nightmare ! The ckeck-in simply a rip-off as suddenly the airline charged 100 €uro for a single piece of luggage ! Never again with such thieves !
Cons: Inadmisible that they charged for the one bag.
Cons: Lost my baggage even though I actually watched them transport it to the airplane from the airplane window. Brutal.
Cons: Didn't take this flight because it was late and would have caused me to miss my connection. I got rebooked on a different flight that delayed me 10+ hours.
Pros: Wasn't able to get my seats ahead of time, but was lucky to be put in an aisle seat.
Cons: It would be very helpful if the person at the counter would remind International travelers to make sure that they get their VAT receipts stamped at the border/passport agent.
Pros: It was a small twin prop so there was only one cabin crew, but she was really pleasant.
Cons: Instead of just staying on the plane we were required to deplane and take all of our luggage and haul it all through a long winding ramp and hallway into the airport. As soon as we got there, they said it was boarding immediately and we had to turn around and haul it all right back.
Pros: All the crew we encountered were very efficient and helpful. The food was hot and really good, and we were well looked after, particularly on the Heathrow to Ottawa leg of the journey.
Cons: Flight was cancelled. I was rebooked on different flight, arriving in total 6 hours later than planned. My train connection was not valid, and I hhad to buy another ticket.
Pros: Delicious Easter eggs Beautiful interior design of cabin and seats Roomy
Cons: We had a huge delay
Pros: The food was amazing
Pros: I loved that every seat had a pillow, blanket and head-phones waiting. The movie selection was great, too.The service was excellent. Love having metal utensils, and not plastic.
Cons: No fault of the airline, but when passengers recline their seat backs all the way, it's very difficult for the person behind. Two vegetarians meals were offered - which is ok, but I was unsure if either had sufficient protein; plus the side dishes were all starches.
Pros: The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated.
Cons: Boarding was very slow.
Cons: KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again.
Pros: Overall KLM experience is good
Cons: Food quality was mediocre for a business class flight.
Pros: Crew was fantastic, seats and entertainment was great. Very good food choices.
Cons: Everything was very good.
Cons: I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again.
Pros: Seats were old, but very spacious and comfortable.
Cons: The boarding process seemed disorganized, and the plane took off late due to waiting for late passengers.
Cons: Left 1h late
Pros: Very pleased with crew and seats.
Pros: Very good service! Friendly and happy staff!
Cons: The food; I didn't like the sandwich and the snacks
Cons: All went well!
Pros: Crew was good overall
Cons: Food was overheated and bland in taste. No on board entertainement
Pros: In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options.
Cons: They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience.
Pros: My luggage never arrived in Munich
Pros: ,Crew was amazing, took extra care of passengers.Very polite and friendly.
Pros: Plane was 1/2 full and I moved to empty row to stetch out and sleep. Quite comfy. Excellent music selection at least for classical.
Cons: Poor water service. Attendents came around twice on 8 hour flight offering a small plastic glass of water. Should have brought my own.
Pros: Entertainment selection was great.
Cons: Layover at Dublin. The flight left 45 minute late and we missed our flight to Madrid. We had to rebook from Dublin to Madrid. And we will be arriving late to Madrid where all our activities will not be valid due to arriving late.
Pros: Overall everything went better than expected. Flew Aer Lingus from East Coast through Dublin to Rome. Making the connection in Dublin was the easiest connection I’ve ever made and I fly multiple times every month. I would fly Aer Lingus to Europe again for sure.
Cons: We did not get to select the seats. I did get an extremely low priced fare so I was prepared. The seats were in the very back of the plane from Dublin to Rome even though there were many seats open throughout the plane. I couldn’t figure out how to purchase upgrades using the app.
Cons: No food, no tv... nothing.
Pros: Crew rude
Cons: The flight attendants were rude. Seats don’t recline. Charge for soft drinks and water
Pros: Check-in staff was great at LHR - they were able to configure our seating so that the seat was empty between us.
Pros: There were lots of options for inflight entertainment
Cons: The seats are very squished together in economy class. I was very disappointed. I always ride economy but this flight (airline, crew, as accommodations) felt like a “cattle car”. The crew was professional but not friendly, warm, or welcoming. The leg room was limited - quite disappointed.
Cons: Only one round of drinks served?
Cons: I really like more legs room and comfort and crew member were very good and helpful. Regarding food I say it’s just ok.
Cons: Issues with connecting flights so had to sit in different place, seat was broken
Pros: This was a Delta codeshare on KLM metal. We left on time and arrived early. The crew was very professional. The bathrooms were very clean.
Cons: The seat in Economy Comfort was awful. Not enough padding and no place to put my feet because of a very large entertainment control box on the floor.
Cons: It was great
Pros: The booking in staff person was positive and friendly. I was disappointed that the system would not allow me to be placed on the upgrade list as a silver Velosity me mm ber partner to Delta.
Pros: Arrived early with great service which is most important when flying.
Cons: Entertainment was not on par with competitors like Delta, especially on a long flight. Movies depended on downloading the gogo app before you boarded which most were not aware of until we were airborne.
Cons: We miss our flight due to immigration paper
Pros: Entertainment options were great! A huge selection of movies for all.
Cons: The food was not great and they ran out of options when they got to the back of the plane.
Pros: No entertainment system only for those who are vested with AA and using their app
Cons: A modern plane not old A320 without entertainment system
Cons: AMERICAN IS THE WORST. Never flying with them again. My flight was cancelled, &they would NOT rebook me until 2 days later. REFUSED to compensate for the hotel I booked for the night. Held my baggage hostage & would not return it for a whole day. And their customer service is non-existent.
Pros: Amazing crews!
Pros: Red wine was excellent
Cons: Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest
Pros: Average crew. Average seat.
Cons: They could have controlled screening babies better. They just let them scream.....
Cons: The flight delayed for 2xhours from Paris to Cincinnati
Cons: More water provided during the flight. Also, the second meal was not very good.
Cons: Boarding I was with my family but they didn’t give me the seats in one row my kids some where else my wife was in another seat and I was also so far from everyone That was not fair
Cons: Everything is Good.
Cons: Turkish Airlines was absolutely the worst airline I have ever been on. My flight going there was delayed 4 hrs & I missed my connection. They lost my bag & it arrived after 1 wk. Today, my flight was again delayed and I almost missed my layover. Again, my bag did not arrive & they ripped my carry on
Pros: crew was great, food was delicious, seats were comfortable.
Cons: updated movie library, better handling of boarding for priority customers.
Pros: Surprised to get a meal on such a short flight! Very good service.
Cons: The food wasn’t good and it would be great if they had pasta or some vegetarian option.
Pros: 1. Leg space is bigger then on other companies 2. Crew was really affable 3. Free wine
Cons: Meal was not too hearty. Breakfast in Indian style was too spicy for me. May be I should request a special meal on check-in. And one more thing, Helsinki airport is cold for me. I spent e hours in down vest. Be warned.
Pros: Smooth flight
Cons: Better leg room, better food, friendlier crew. Today you only get good treatment if you pay extra for it... Something is wrong with the pay-for-good-service model most airlines follow
Pros: Overall pretty good. Newer plane, business class is well configured.
Cons: Food was good, not great. Seats when flat are quite hard.
Cons: Boarding began 25 min after the indicated time. Huge crowd of people (big Airbus 330) was standing in the corridor in some kind of disorganized manner. Priority entrance was open, but then another 20-25 min in the closed waiting area, some kind of hoarder. Only then the mixture of all passengers was let through the sleeve to the plane. Why bother about Priority? Plane arrive in NYC 35 min late. Many transit passengers worried about their connecting flights.
Cons: Non losing my baggage
Cons: they want to take extra money because i had a small bag from Duty free!!!!
Pros: I was late for the check-in but still was able to get on board in the nick of time
Cons: The food, most definitely!
Cons: unexpected fees to print boarding pass. very strict about bag size and fees. flight significantly delayed at boarding area because staff insistent on checking every size of every bag even if you only had one item.
Cons: The flight was cancelled without firther notifications. I called UIF office 7 times and finally one of the reps was able to give me full information and reschedule my flight with other airlanes. In the airport I saw a bunch of people who came for their flight... which was cancelled. I received email about cancellation after I spoke with UIF reps. Never will reccomend or use this airline again
Cons: No complaints about anything at all
Pros: Airline staff were very friendly and accommodating.
Cons: Seats were not comfortable for a transatlantic trip- difficult to sleep.
Cons: Crew not helpful. Uncomfortable seats. Bad food. Will never travel with Air_Transat again.
Cons: My bag was left back And I never got it!!! Horrible experience. I'm hoping to get it back tomorrow!
Pros: Boarding was almost on time. Crew was good.
Cons: Why did I pay additional $200 dollars to check 1 bag? $70 Canadian there, $50 pounds back (converted to $100 on my bank app.) Ridiculous won't be flying this airline again. Food was terrible - didn't eat. The crew didn't turn off the plane lights to MCR overnight flight, didn't sleep even 1 minute.
Pros: Absolutely nothing was good about this experience.
Cons: After selecting the filter for an included bag there was no included bag according to the airport and we were forced to pay a $100 fee per bag and to wait on hold to get a hold of kayak I would have missed my flight. Never use kayak it’s useless book directly through airline instead.
Cons: Had to pay for check-in baggage fee! I have taken lot of international flights and the standard rule is they allow 2 check-in bags for free. This booking didn’t had that and I ended up paying quiet a hefty amount. With the fare price + the baggage fees, I could have got much better flight deal with another air line, with 2 check-in bags for free.
Cons: On time, no problems very smooth f!ight.
Pros: Staff friendly, free movies on the plane.
Cons: Boarding is crazy without zones, or any order to the boarding process it’s just a free for all. The plane is kept too warm. And though I know the delays were not their fault a little more information about why we were delayed with more updates about when we would finally ge to move would have been appreciated. Also having to pay €100 for checking an 8 kilo bag is an absolute scam.
Cons: The clerk was very rude and refused to explain the hidden baggage fee and misleading baggage info. I’ve also been over charged an extra $100 per baggage instead of $50 (cost as indicated on Air Italy web site).
Pros: The plane was clean and cool with good legroom in the exit row.
Cons: It was TERRIBLE that at check-in when i found out that the only one piece of baggage was allowed. I have ALWAYS had two bags on this flight.
Pros: There is nothing I like when I travel with egypt air we lost our bag and finally they find it after 9 hours Really bad experience with egypt air
Cons: They need to really understand the difference betweeen the business and economy ppl pay extra to feel comfort and have a priority boarding but in EGYPTAIR business and economy is the same no difference
Pros: The flight was fine, overall okay. The food was good, especially dinner.
Cons: The flight attendants were not very friendly. The media selections were fine but the sound was not good.
Pros: Crew was nice and basic service was provided.
Cons: There was no entertainment on the flight. No screen per person.
Pros: Need to upgrade seat and movies
Cons: Meals and toiletries
Cons: They took an extremely long time clearing away the dirty dinner trays, which meant that the tray table had to be down. This made it near impossible to get up to use the restroom or to stretch.
Cons: Not missing our connecting flight because if flight / airport delays.
Cons: Flight was delayed 1 hour
Pros: Very efficient and competent crew. Very much like the A330 plane.
Cons: On our flight from Lisbon to Paris Orly the baggage took two hours become it was delivered. We were later told the baggage crew forgot some of the bags.
Toronto Pearson Intl (YYZ) Canada
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