|Avg. Flight Duration||9h 07m|
|Flights Arrive in||Rome Fiumicino|
|Flights Depart from||Toronto|
|Airlines||Air Transat, Delta, Air France, KLM, Alitalia, TAP AIR PORTUGAL, Ukraine Intl Air, Air Italy, Aer Lingus, Egypt Air, Air Canada, Brussels Airlines, Lufthansa, British Airways, Azores Airlines, Finnair, SWISS|
Pros: Hassle free and easy. Since our airport arrival was ddlayed by rush hour traffic, the check jn process was made easier by the Air Transit attendant's assistance to be processed through fast track security clearance.
Cons: The Food and Entertainment raiting above should be understood as Not Applicapble
Cons: I was stuck in another city because a connecting flight was canceled so I never got on my flight to Rome. I didn't get a refund or credit or anything for my flight.
Pros: The process to go through security and boarding was smooth and efficient
Pros: Food and drinks
Cons: There were no personal TVs and the small TV in the overhead was hard to see and only played 1 movie. The seats were really small and space was tight.
Cons: Flight on time
Cons: Overall: pretty good.
Cons: No room to move very cramped
Pros: Crew was very pleasant
Cons: Old airplane. Everything was worn out and stained. Entertainment system is ancient. Economy seats are so small you can barely get in and out.
Pros: Good airframe.
Cons: 3+ hours delayed; didn't arrive until 3AM.
Pros: The crew was nice
Cons: The food
Pros: FA kept bumping into my seat waking me up
Cons: Return the 777 to 9 across
Pros: Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!
Pros: Intranet wifi meant I could watch entertainment on my iPad
Cons: Seats are very uncomfortable
Pros: Very little
Cons: Flight was very crowded. Flight crew kept bumping into my seat and never apologized
Pros: Crew was nice although one fellow was a little too “nervous” and looked bossy
Cons: Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all.
Pros: The crew was really friendly.
Cons: There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful.
Pros: Amazing crew
Pros: On time and friendly crew
Cons: Boarding needs improvement
Pros: The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable.
Cons: Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy.
Cons: Turn the lights on early making it hard to sleep
Pros: Not much. Mediocre everything. Was nice that the flight was not very full.
Cons: This was an Alitalia flight. Food was awful, flight attendants were quite rude and curt. Really poor experience overall.
Pros: Easy boarding on time nice crew
Cons: Worst crew ever. Arrogant, aggressive,continously hit passengers with the cart etc
Pros: I don't think I say anything I liked.
Cons: Food, veg option, given peaces of boiled mushrooms, Eggplants and spinach. What a horrible experience.
Pros: The staff was kind and helpful. The business class was good and the updrafts was really worth it
Cons: Entertainment was poor .
Pros: Leg room. Help with connecting flight.
Cons: Good was ok. Could have been better
Cons: Delayed! Got home around 3am. This shouldnt be like this. Precautions need to be taken.
Pros: clean and fast
Cons: use airport finger in Lisbon airport
Pros: super friendly crew. attentive and cordial
Cons: wine only, no other alcohol
Pros: Flight went smoothly overall. Decent leg room. Food was good. We left ontime
Cons: The temperature control in the cabin was poor. Too warm for my liking and no personal air vents. Also their was a passenger behind me who incessantly kicked at my seat each time I tried to recline.
Cons: It was a rip off. Surprise charges are unacceptable.
Pros: Was a short flight and was on time
Cons: The Airline was cheep to offer some soft drinks or coffee for the price we paid
Cons: Hello, when I bought the ticket I took special care that it includes luggage fees, both hand and in plane suitcase. But when I arrived departure desk in TLV they charged me both laggage fee and also boarding pass fee on the amount of almost 90$!! This is a disgrace. Please refaid this. On top it was not mentioned anywhere that this flight is not included food.
Pros: Check in was quick as well as boarding.
Cons: Seats far too narrow.
Cons: The worker at the desk charged me extra money for the carry on lugage. He charged me for the backpack and the carry on suitcase. And when i showed him that they were included in the ticket price, he daud in his system it is not found. His attitude was arrogant and acyually hostile. I wen
Pros: The food and service in general
Cons: The sets are'nt confortable.
Pros: Pre pay for all luggage. iN advance. Othwise $58 Euros each way. Joke. And if you are not of Italics an decent they treat you lousy.
Cons: The luggage policy is not clear. Appears you pay your bag if overweight. But not. They charge $58 Euros each way
Cons: Only saw crew when meal was distributed. Could not get much needed water unless I walked back to very end of plane where staff congregated. Call button did not seem to work. The 2 movie screens visible had very faded picture that could not be viewed . On a long flight these things mattered.
Cons: Late luggage
Pros: Only the person exit to me
Cons: The service in the airport jfk was very bad and they make me and my brother pay again for luggages and we pay when I book the tickets
Pros: Friendly boarding crew, the plane was bigger and more comfortable than many airlines use for such short flights
Cons: My luggage was mishandled and left in Dublin.
Pros: From check in to security to boarding everything was smooth with no waiting. Thanks for a great flight.
Pros: The service from the flight crew was excellent. On board meals were good, too. Although my luggage never made it on my flight to Chicago due to a delay arriving in Dublin, Aer Lingus provided me with tracking information, and I received my suitcase at my home within 48 hours.
Pros: The staff was great
Cons: Wifi didn’t work for me
Cons: See above
Pros: Nice experience except for the delay in Dubai.
Cons: Any delay would have been nice. we really had to run a lot in El Cairo Airport in order to catch the conection flight to Madrid.
Pros: Quick check in
Cons: Chairs legs do not extend enough
Cons: Bathrooms dirty
Pros: Nice experience with EgyptAir. we were a group of six and satisfied with airplane, food and crew.
Cons: I cant think of anything right now.
Pros: Better than expected. Was as good as American , Delta, United. Not quite to the level of Aerlingus, Lufthansa, Emirates.
Cons: Stewards did a good job but were not engaging with the passengers. Not as friendly as could be. We would definitely fly Air Egypt again
Pros: . The staff was and movies waa the only good part of the flight.
Cons: I upgraded my seat and I couldn't even recline it. 6 hours in an upright position. If I would if know this I wouldn't of upgraded to that seat I actually would like a refund in this as well. Waste is money
Cons: Bags didn't get loaded, plane delayed. Poor customer service.
Pros: Fairly new plane... new and much improved entertainment system...
Pros: We finally got to our destination
Cons: Weather delayed the flight by around 4 hours. Crew at the airport were clearly stressed and took it out on stressed passengers. You had to ask for everything rather than the crew proactively doing things to make people comfortable (regular updates, food vouchers, going around making sure people are comfortable). Captain on plane was good. Crew on plane was ok, more socializaing with each other rather than being proactively helpful.
Cons: Business class pods were uncomfortable compared to British Airways. Felt like I was sleeping on a very lumpy mattress.
Cons: I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again.
Pros: The food was okay but thats the best thing I can say.
Cons: There was someone that pooped themselves, another that threw up, and the flight attendants were so rude. They kept spraying stuff in the air and even those of us sitting, so much in fact I had an asthma attack and had to use my inhaler. When I told the attendant, she said "theres nothing I can do," and kept spraying the air with this awful spray. The flight harmful to my health, exhausting, and uncomfortable. BEWARE OF THIS AIRLINE! I would have preferred not gone on my trip then fly this airline!
Pros: The flight itself was smooth and the crew kept passengers well informed. Beyond that, not much to report it serviced as a mode of transportation but not an experience.
Cons: The seats were super cramped, hardly any leg room or elbow room which made it quite difficult to get comfortable for any length of time. The food was unpleasant. The flight attendants seemed very green.
Cons: Delay, nothing to eat, poor service !
Pros: After our first flight had been cancelled, we needed to be comforted by Brussels Airlines that our return flight would be OK. And we were. Though there were slight delays due to technical checks at boarding time, everything else was on schedule and we even landed slightly ahead of time, never a bad thing. The flight was smooth and quite pleasurable. Now we are prepared to experience flying with Brussels Airlines again.
Pros: My seat was next to bathrooms when everyone start using it start smelling too much very uncomfortable sitting there. Food chicken was very salted, they run out of drinks 10 hours flight dinner served at begging no snacks or anything till 2 hours before landing
Cons: At least air fresheners in bathrooms or something better so passengers can sit comfortably
Pros: Better food ! I had food positing with the meat roll that was provided from Delhi The tv was not working
Cons: Food has to be better
Pros: Good leg room in aircraft and comfortable seating.
Cons: My checkedin baggage did not reach the final destination and was delayed by 24 hours. Further, when my baggage did reach, one suitcase was damaged. Did not expect this from Luftansa.
Cons: Touch screens were not working well. Required multiple hard taps which disturbed the passenger in front.
Pros: The Crew was very good. I was with my 84 year old father.And they handled his needs very well .
Cons: The food of course was sort of mediocre at breakfast. The eggs tasted like they were man made.oh well maybe that’s really typical. Otherwise all was fine.
Cons: My brand luggage was damaged during the flight. Although I still had to pay 65 pounds for the extra bag.
Cons: Better food better seats and bad movies. Nothing good to pass the time
Pros: I liked crew's friendly attitudes.
Cons: I don't like the attitude of some cabin crew.
Pros: Did not like anything about this airline!
Cons: The flight took off 2 hours late. There wasn't enough food for all the passengers on the flight. The flight attendants looked miserable, but were trying their best given the circumstances. The airplane was outdated, the seats not comfortable, and no in flight entertainment. SATA/Air Azores has a monopoly on the flights in and out of the Azores to the USA and no other airlines are allowed to flight that route. They should be ashamed of themselves by the way they run this airline and treat the passengers.
Pros: Crew is wonderful. Very efficient boarding utilizing both front and rear doors of the aircraft
Cons: Food was sub par. Older plane without tv screens
Pros: I’m alive
Cons: The entire flight had to wait before two other flights to board that were scheduled to board after us. Flight took an extra hour to reach the destination, and during the flight the crew was constantly banging into me when I had my arms within the arm rests. Once at the airport, our entire flight had to wait for a flight that landed after our’s luggage to come through the conveyor belt. There was only the option of fish for food. Who offers basically microwaved fish on a flight, everyone knows you shouldn’t reheat fish. There was also no entertainment on a 6 1/2 hour flight and the WiFi would not connect.
Pros: Crew were very pleasant. Seats are reasonably comfortable, with decent legroom.
Cons: Boarding was a bit chaotic. They called us all, and then we had to wait about 15 minutes, with everyone standing. They don't call by row number, so it's a free for all. Food was so-so. Dinner was fish, which was dry and had no sauce. The cake was also dry, unlike the delicious brownie we had on the flight to the Azores. (But that flight was delayed 6 hours!) I don't want to watch entertainment on my tiny phone. I wish they had seatback screens as other Trans-Atlantic flights do.
Cons: The crew never announced that the flight was delayed by one hour. Boarding was disorganized even with the plane being half full. The crew is Ok and not taking control of situation.
Pros: The crew was great!
Cons: Never made it to Chicago on original flight due to delays.
Pros: blueberry juice, service and friendliness
Cons: no choice of food, little space between the seats, touchscreen and headphones didn't work, for over 8 hours flight this was significant set back
Pros: The crew was helpful and polite, food was good
Cons: Would have preferred to watch one comedy movie. The crazy rich Asians was on a lighter side of a movie but I had seen that one already.
Pros: I like the service, the crew and the overall experience of flying Swiss.
Cons: I fly this route around 6 times a year and the planes get older and older. wish they would update the aircrafts on this route at some point
Pros: Friendly agents . Speak very good English. Swiss airlines serves breakfast croissants and beverages for a short flight without a charge
Cons: The airline fix the booking problem because my trip was from Zurich to Brussels to Washington DC to Austin and went I print my boarding passes only show to Brussels. The booking agent didn’t complete all the way in the computer. I am thankful that I had my original paper and Swiss airlines fix it
Pros: Exelent Crew, great food and service I really like Swiss airlines. The best so far!!! Thanks
Pros: On time! Courteous. Free meal! Even on flight less than 2 hours!
Cons: All good!
Cons: When I purchased the ticket I did not know that I have to pay for my bag. It would have been nice to know about this in advance
Pros: direct flight
Cons: like being in a flying school bus only the seats are less comfortable
Pros: Food was better than on my flight to Porto
Cons: There was no water in the washrooms from the start of an 8 hour flight!
Pros: Flow as smooth , attendants were good.
Cons: Boarding was delayed and then we sat about an hour on board waiting to get de-iced. Ended up over 1 1/2 hours late.
Pros: The free movies were great. The flight arrived 30 min early
Cons: The airplane was too warm.
Pros: The flight was on time
Cons: The plane noise was loud
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