Delayed for 3 hours- little to no communication about this and staff moves in slow motion
Nothing, they could have made some accommodation for an awful experience. Me and my family were not informed properly we we separated. They took me off the original flight i booked. I booked our flight at one price and called me and told me they were not honoring my rate and they charged me double of what I paid. Me and my family don’t want to ever use your services again.
Better movie and tv selections. Also, the overnight flight to Trinidad from Toronto, the staff were not very attentive. I did not see them for at least half the fight. They were behind their curtain a lot of the time, and they did not check on us before landing to make sure all landing requirements were met.
I liked the extra leg room in Caribbean plus. Worth the extra money. The food could have been more balanced, there was no salad or veggies
The Flight itself was smooth and uneventful. The crew was polite and caring. I used the Lounge in Piarco and the service was STELLAR
Their bar selection could be greatly improved; they only had one spirit option
Music would have been great and information about the flight. Meaning how high and the weather conditions.
The crew was excellent, check in was easy ,the food wasn't good, movies should be recent and more selections
Checking in was seamless Flight left on time Flight arrived 45 minutes ahead of time, Overall, it was a good experience
Flight was good, staff and crew was informative. Should have some sort and of entertainment during the flight given the price to fly.🙏
Bad. Sits didn´t match from boarding pass versus real confoguration on the plane. Copa people order to put hand baggage on checked baggage even when we do not wanted
Flight Crew Review The crew was absolutely amazing from start to finish! They were friendly, professional, attentive, and genuinely made the flight feel comfortable and enjoyable. Every interaction was pleasant, and they went above and beyond to make sure passengers were taken care of. You could really tell that they cared about providing great service. I truly appreciate their kindness and professionalism and would be happy to fly with this crew again!
Entire experience from check in to landing was amazing the flight crew was excellent and friendly. Seats were comfortable.
Flight attendant -José? - was over the top friendly and professional. Beautiful new plane with lie flat seats in Business (worth it!)
Very good flight and crew Food was a surprise on a short flight
I would like a glass of wine or some kind of alcoholic drink.
Seemed roomier than most US domestic airlines and they served food.
This airline makes you check in in one terminal and then you have to walk to the other terminal. Its messed up
Copa delayed the fight three times. We ended up flying about 24 hours after the original time.
other than a slight delay in takeoff from Panama , the flights were excellent ..... we will continue to use Copa whenever possible for flights to and from Central and South America ....
Upset about cancel to St. John’s and no overnight accomodation
I had a 5 hour lay over in Toronto. Felt very exhausted and bored.
1. Everything was satisfactory concerning the flight. 2. Can't think of what could be better right now.
The kid in the middle seat kicked me almost the whole flight, almost kicked my hot tea off my tray. The flight was delayed due to the first plane not being able to be de-iced in July! We had to get a new plane. Now I drive 3 hours back to Edmonton because direct flights from PVR were way to expensive
Excellent communication from the staff. We actually arrived early. Very friendly and professional staff.
The entertainment they offer could use some games, and maybe they could add some cookies to the snack menu. And the automated messages are a bit repetitive. But it was comfortable temperature wise and the seats were comfortable. The crew is very polite and helpful
I felt scammed. The priced advertised was different than what I paid. I paid the whole some online. I then got a call 20 minutes later saying I need to paid 70 more person. She said the price online is not the guaranteed price.
Some crew were unfriendly or in some cases just straight up rude.
Putting people that close to the bathroom, where you have to look into the bathroom as people are exiting and entering was not great and the smell was also not great. I know the airlines are desperate for more chairs, but that seat is a crime.
one staffer was frustrated (it happen); the flight was late and the pilot mentioned they'll make amend but the snacks were the same, other than that the aircraft was clean and everything went smooth, no complaints
Flight got cancelled and didn't get another flight til late and almost missed the connection because so close. We are still waiting for the bags to arrive the next day.
Great, the item that impressed us. The most was the fact that some of us were gonna have a tight connection and the crew invited those people with the tight connection to stand up and leave the plane early. Great idea and it worked for us
Overpriced. Exploitative price gouging. Appreciated getting bumped up to a seat with more leg room though.
Announcements were unintelligible. Entertainment system was non-existent. Ground crew kept changing story for flight delay.
All went smoothly from Miami to Montreal from boarding to arriving to Montreal. Flight left on time and arrived on time.
Over all good except the food was not good at all
Plane was late. Too many announcements during the flight. Made me pay that deposit. Uncomfortable seats.
It was pretty good. It was my first time using the airline I believe but it was a relatively pleasant experience.
It was a good experience flying Air Canada for the first time
Customer service excellent. Food was poor. I received my luggage open with missing items.
