Traveler reviews
Overall rating
7.6
Good
Based on 1,022 reviews
Boarding
7.9
Comfort
7.6
Crew
8.2
Entertainment
6.9
Food
7.2
Find cheap flights on Caribbean Airlines
Round-trip
Economy
Caribbean Airlines information
| IATA Code | BW |
|---|---|
| Routes | 82 |
| Top route | Port of Spain Piarco Intl to Scarborough ANR Robinson Intl |
| Airports served | 21 |
| Top airport | Port of Spain Piarco Intl |
Caribbean Airlines traveller reviews
Pros
"The flight was good."
(in 178 reviews)
"yes the crew was very nice."
(in 136 reviews)
"The flight attendants were pleasant"
(in 18 reviews)
Cons
"The flight was on time"
(in 212 reviews)
"The plane was filthy."
(in 10 reviews)
"The flight was on time"
(in 130 reviews)
Recent reviews
Traveler rating
152
143
81
43
19
Find reviews that mention:
flight was on time
flight crew
flight attendants
delayed by an hour
hot meal
good flight
time flying
great crew
great service
seats were hard
flight attendants were pleasant
pleasant staff
customer service was poor
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7.3
Pros: Crew was great. Space was good.
Cons: The seats are a bit old and worn, it was a uncomfortable after a little while.
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4.0
Pros: Nothing much. I was not in a good frame of mind after my first leg of this trip.
Cons: My whole experience at Trinidad airport.
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5.6
Pros: The flight was good. The service and information incorrect and could have resulted in my bags being lost if I was not super careful (see below)
Cons: (1) The check in people erroneously told me that my bags would be checked all the way through which was not correct (2) I bought duty free and had to exit the traveler section of the airport. therefore my 'duty free" became an issue at Trinidad (3) Very fortunately I checked the carousel at Trinidad airport only to find out that I had to re-check my bags in Trinidad. (4) The Trinidad check in staff were not very helpful. I had to wait until someone was available (and they took their sweet time) to take me through some back entrances so that I would not have to re-pay duty on my goods. Not a pleasant experience and one that I will avoid at all costs in the future. This is not the way to treat customers and TOTALLY un-necessary. This is not 21st Century travel!
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8.0
Pros: super easy and comfortable and quick flight!
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9.0
Cons: Vegetarian meals are really tasty and nice
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6.0
Cons: Provide some tv. Evening meal, not sandwiches. Leave on time
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8.0
Pros: The flight was on time.
Cons: Adequate space on the shuttle to transport persons to the aircraft
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6.6
Pros: safe and courteous
Cons: leaving on time
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7.3
Pros: The crew were up and down making sure everyone was comfortable and the flight was very smooth.
Cons: When a flight is full they shld pick out those other hand luggages and tag them to be placed along with the other suitcases.So to expedite smoother boarding and not standing in line waiting to go for your seat when someone else looking for head room to place there stuff.
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10.0
Pros: Lots of leg room despite being at the very last row. The seats even could recline a fair amount. Hot breakfast, with good food.
Cons: Not the newest equipment. The plane was delayed. Everyone was friendly so it didn't matter too much.
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10.0
Pros: Lots of legroom despite being in the very last row, and the seats could even recline. We were given the opportunity to board early with a young child. The crew was nice, and the food was good.
Cons: The seats were old cloth. There isn't any inflight Internet. The flight was delayed by about 40 minutes.
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10.0
Cons: No complaints
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3.5
Pros: Not much
Cons: Taken another airline
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7.6
Cons: The meal was cold. It would have made quite an enjoyable difference had it been hot.
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4.0
Pros: Quick baggage handling. Fast check In
Cons: Less delays. Staff was too loud and constantly disturbed with advertisements and sales pitches. Rushed meal services.
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7.3
Pros: The food, the crew.
Cons: The leg room is almost non existent. I'm 5'2 and was super uncomfortable.
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10.0
Pros: No fuzz. Quick trip.
Cons: Nothing.
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8.0
Cons: It was very cold, blankets would be most welcome.
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9.0
Pros: Check in process was very simple and smooth. Plus they got us on an earlier flight so we weren’t waiting around. Also nice that the waiting area was air conditioned, unlike the waiting room in POS for Tobago flight
Cons: Boarding process seems like a free for all, but planes load quickly so I guess it doesn’t really matter
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2.0
Pros: The crew was amazing
Cons: They turned up the air conditioner to encourage us to buy blankets. The food was cold. The seats are uncomfortable. The plane was filthy.
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4.0
Pros: The crew was amazing and tried really hard to help
Cons: They turned the air on high to sell blankets. The boarding process was an unorganized mess. The plane was filthy!
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8.0
Pros: The crew members were excellent in terms of the quality of their service.
Cons: The seats were very uncomfortable due to my long legs. The pilots didn't do a good job at landing the plane at NMIA in Kingston. It felt like someone was being trained to fly the plane.
review from
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9.2
Pros: The flight was uneventful and the crew very helpful.
Cons: The seats in economy class were not veryncomfortable. I guess this was because I am a tall person.
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4.6
Pros: Crew was ok, only they missed a very important detail. A passenger traveling with a baby and did changed the baby's PAMPERS right there on the seat which automatically put a putrid odor in about 10 seat perimeter that lasted for a LONG time and the crew didn't say anything until everyone complained
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6.0
Pros: Crew was not friendly at all. Didn't smile or said hi when boarding
Cons: Friendlier crew members
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10.0
Pros: Flight was on time and boarded quickly.
Cons: Nothing.
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9.5
Pros: The flight left on time and arrived 5 minutes early. Caribbean Airlines has a great inflight magazine and the views of the islands on ascent and descent were great.
Cons: Very long line at security in PIARCO airport.
review from
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9.0
Pros: The flight attendant were attentive and professional in every case. I really enjoyed the service of the crew keep it going u made an impression that will keep going.
Cons: No complaints my way i had a great time onboard is probably because of my fellow passengers. It’s always fun regardless.
review from
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7.5
Pros: The crew was professionally friendly.
Cons: The checkin process was poor... The time to checkin took way longer than it should.
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10.0
Pros: yes the crew was very nice
Cons: it was good enough for the flight
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10.0
Pros: Free ‘Caribbean Plus’ upgrade.
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7.3
Cons: Better food and an entertainment center with movies. It's a 6 hour international flight after all.
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2.3
Pros: Not one thing
Cons: The crew did not serve the guest enough water. They were heard laughing at the back. I will not fly Caribbean Airlines agaim
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8.6
Pros: Amazing flight and superb landing. Staff was friendly and the food was great.
Cons: If beforehand passengers knew to download the airline app for In flight entertainment would have been better for a lot of people. Lucky I saved some movies to my phone otherwise it would have been a crazy boring trip
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8.0
Pros: Everything very smooth, employees very pleasant, very efficient arrived early the seats were comfortable, enough room to stretch, food was decent, not all airlines operate this way anymore.
Cons: Need air freshener in the washrooms
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7.2
Cons: Personal TVs Seats just weren’t comfortable.
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9.0
My Fav Airline
Pros: I love to vibe and feel of to Caribbean Island.
Cons: None
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5.6
Cons: uncomfortable seats
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5.3
Cons: Slow attendants at Kingston airport hence long lines
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5.6
Cons: Long wait before departure
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10.0
Pros: I love flying Caribbean Airlines to Trinidad and Tobago
Cons: I like the crew service
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9.6
Cons: There was no interactive map on the in-flight entertainment.
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3.6
Very disappointing
Pros: The ticket i purchased didnt allow me to carry at least one luggage which i only learnt when i arrived at the airport. The crew was late so we left late The seat next to me was broken Only one toilet was in operation so there were always long lines The sandwich was dry You had to pay for a blanket
Cons: Everything
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6.6
Delayed 1 hour
Pros: Delayed 1 hour
review from
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7.0
Could not see the video screen
Pros: Priviledged to be on a flight with a female captain
Cons: Bit of turbulence on descent
review from
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7.6
Pros: Acceptable crew performance
Cons: Chaotic transfer process. Not given instructions on the how and the where to get from the Georgetown flight to the Miami flight. We were just ordered off the plane seemingly as an afterthought, and didn't know what to do thereafter. After eventually finding our departure gate the agent we voiced our displeasure to said all that mattered was that we found the gate and we were safe. Not satisfactory. Not acceptable for a customer oriented business
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8.0
Pros: Offered drinks, even though it was a short flight
Cons: Couldn't use electronic devices while on the plane
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9.0
Pros: Loved the real trini food that was served outbound
Cons: Could see the monitor properly
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6.0
Pros: Arrived on time.
Cons: Plane was run down. Entertainment not working.
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8.0
Cons: if your boarding pass shows SSSS you will be physically searched at every single checkpoint. Ridiculous!!
review from
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8.0
Pros: The crew was friendly
review from
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7.3
Caribbean Airlines
Pros: Comfortable flight, good food
Cons: Little or no entertainment
review from
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9.6
Cons: We were not given at least a hot beverage on that short trip.
review from
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8.0
Easy direct flight
Pros: Easy checkin.
review from
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5.6
Pros: The early arrival into the airport
Cons: There was no drinks sir
review from
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7.3
Pros: How quickly we got to POS
Cons: The pitch of the seats.
review from
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6.0
Vaccination to Suriname
Cons: Made us take another yellow fever shot (500$) although we told them we already had one. Just did not have the certificate on hand. If we returned home to get same would miss flight
review from
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10.0
Pros: It was an good trip
review from
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7.0
Flight
Pros: Good flight on time overall good
Cons: Passage ways narrow causing u to be constantly bumped into if aisle seat
review from
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2.0
Pros: Flight was shorter instead of the 55min
Cons: Boarding was bad, they speak to you like stuip and you have no write to ask questions. Not my best flight
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Flight status
Caribbean Airlines route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
1523
Scarborough
TAB
Port of Spain
POS
23
Kingston
KIN
Miami
MIA
26
Miami
MIA
Kingston
KIN
1802
Port of Spain
POS
Scarborough
TAB
11
Montego Bay
MBJ
New York
JFK
14
New York
JFK
Kingston
KIN
15
Kingston
KIN
New York
JFK
454
Bridgetown
BGI
Kingston
KIN
455
Kingston
KIN
Bridgetown
BGI
79
Kingston
KIN
Toronto
YYZ
78
Toronto
YYZ
Kingston
KIN
Top flight routes
Top airports served by Caribbean Airlines
- Port of Spain Piarco Intl Airport (POS)
- Scarborough ANR Robinson Intl Airport (TAB)
- New York John F Kennedy Intl Airport (JFK)
- Georgetown Cheddi Jagan Intl Airport (GEO)
- Kingston Norman Manley Airport (KIN)
- Fort Lauderdale Airport (FLL)
- Toronto Pearson Intl Airport (YYZ)
- Bridgetown Grantley Adams Intl Airport (BGI)
- Miami Airport (MIA)
- Montego Bay Sangster Intl Airport (MBJ)
- St. George's Point Saline Intl Airport (GND)
- Orlando Airport (MCO)
- Nassau Intl Airport (NAS)
- Castries George F. L. Charle Airport (SLU)
- Kingstown E. T. Joshua Airport (SVD)
Caribbean Airlines contact information
- BW IATA Code
- + 1 800 920 4225 Call
- caribbean-airlines.com Visit
Overview of Caribbean Airlines
Headquartered in Trinidad and Tobago, Caribbean Airlines is a company that services many flights to destinations in Central America, South America, North America, and the Caribbean. For those that would like to go to South or Central America, countries such as Cuba and Venezuela are particularly popular among customers.
Depending on what kinds of services and perks you would like to have access to, this airline provides two travel classes to choose from: Economy and Business. Economy comes with basic amenities, including snacks and free drinks, while Business will allow you to go to a dedicated check-in desk at your departure airport, receive your checked baggage before other guests, and access the airline lounge before your flight begins boarding.
Caribbean Airlines has a fleet that is composed of over 15 planes that are all either ATR or Boeing. The Boeing 737-800 is the aircraft that is most commonly utilized by the company, as it can fit up to 150 passengers and works well for both medium-range and long-haul flights. For shorter distances, such as domestic voyages, the airline will often use the ATR 72-600, a choice that fits up to 68 individuals.
If you will be flying on this airline with your family, there are many child-friendly services that you can access for free by simply speaking with a flight attendant. For example, bassinets are offered at no cost in order to help ensure that your child can sleep. Infant seatbelts and changing tables are also provided to help give you a safe and comfortable traveling experience.
Caribbean Airlines Cancellation Policy
As the situation changes with coronavirus (COVID-19), Caribbean Airlines will continually update its policies accordingly. Please contact Caribbean Airlines directly for the latest information about cancellation fees. You can find the most up-to-date information on Caribbean Airlines policies here: Caribbean Airlines Travel Advisories & Policies
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.