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Such a comfortable flight! Food was yummy and staff was very friendly! Will absolutely fly Lufthansa again.

The flight from FRA to SFO was uncomfortable. The crew allowed people to change seats after boarding finished, but then made some people move back to their seats but not others, which resulted in my wife and I having to sit in two middle seats for an 11 hour flight. The entertainment system was not working well throughout the flight, and stopped working completely around hour 8.

Inflight food quality is definitely declining. Only one hot food was served and rest of were boxed meals. That’s not how was done before. Better to fly Asia or Qatar carriers for better service.

The seats on Lufthansa’s international business class on the A350-900 is the worst product in the market. Our chief purser was AMAZING though. She is the best FA I have had in many years.

I have very bad experience with United because Vince two weeks that I did not receive my luggage yet

Good and they are leaving at time and arriving on time

Flight was cancelled and rebooking was an hours long experience which required us to rent a cab, hotel room and fly the next day on a different airline with a much longer layover

The plane was very clean. The bathroom was clean as well. The land crew were very polite and informative and helpful. They informed me that there is a long way and challenging to go from international terminal to national terminal and in addition to getting my suitcases and going through customs and dropping them again for my second leg of trip which was San Francisco to Los Angeles . I have left knee issue and had a recent fall with aching muscles all over, the land crew suggested wheelchair help for me, God bless her. If I did not have help, I could not make it to my last terminal. Thank you UNITED AIRLINE!

The airport crew and flight crew did a great job rearranging the gate at the last minute and got us to Munich on time

Boarding was 20 minutes late. Had to ride shuttle bus to plane in order to board.