Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "It was a great flight!"
Cons: "nothing, pretty much perfect!"
Pros: "Although there were delays they kept us informed on a regular basis as to what to expect and seemed genuinely apologetic for any inconveniences. Boarding and deplaning were smooth and efficient. I really appreciated that there was no charge for checking a bag. I am certain that contributes to the ease of everyone getting on and off the plane. Our bags arrived at baggage claim about the same time we got there. I would definitely fly with Virgin Atlantic again."
Pros: "Great crew, comfortable and smooth flight"
Cons: "They have to uptade the airplanes"
Cons: "Nobody was sat in the overwing emergency exit row seats for the whole flight (so nobody had been briefed on how to use them) and the tray tables for these seats were down during the flight effectively blocking the emergency exit in the event of an emergency. Potentially very dangerous"
Cons: "My bag was damaged in transit"
Cons: "Bad entertainment system"
Pros: "Food was delicious, consistent timely service and excellent entertainment options onboard. The flight was an hour early!"
Pros: "Food was great. Friendly stas staff."
Cons: "LAX AIRPORT signage leaves something to be desired. Nothing to do with airline."
Pros: "The food was great. The flight attendants were very courteous and took excellent care of all passengers"
Cons: "Long flight lol j/k can't help that. It was a great flight, no complaints"
Pros: "The seats of the economy class are a little bit bigger than the rest of the airlines and are so much confortable to sleep."
Cons: "The crew speaks to quick and the Australian accent is not always easy to understand"
Pros: "food was great!"
Pros: "I thought the airline amenities were excellent and it was a seamless process getting on the flight. The flight attendants were very warm and accommodating. I felt immediately welcome as soon as I got on the flight. I liked that they were playful with my son and engaged him."
Cons: "Nothing. We did leave a piece of luggage on the plane so hoping that things turn out okay."
Pros: "Great, friendly, professional crew, clean comfortable plane. Loved that full dinner and baggage and wine was included in an economy class overnight from DC to London as well as breakfast. Best flight in a long time, will definitely fly again."
Cons: "the tv screen's touch screen capabilities could use an upgrade, it was a hassle to navigate, not very sensitive to touch."
Pros: "2 bags each 23 kilogram each total 46"
Cons: "Coffee. I don't know what it was but the worst coffee I have ever had and I tried it 3 times"
Cons: "Older media entertainment screen with hard to use touch interface."
Cons: "10 hour delay in Brisbane was terrible"
Pros: "Free drinks! Lots of food and good entertainment. Glad to have a free blanket and headphones as well."
Cons: "Economy seating wasn’t that comfortable"
Cons: "I never expect airline food to be any good but I’m always hoping it’s edible. This was not the case, as the egg breakfast made me physically ill."
Pros: "The personal care and attention."
Cons: "Old movies and few entertainment choices"
Pros: "The onboard crew were lovely."
Cons: "Stood at check in for over 30 mins with no staff in sight. Boarding was a disaster. Staff was not prepared nor organized and the crowds were unbearable. Upgraded seats were laughable and not worth an extra $60. Food was mediocre. Entertainment would have been good but GE touchscreens are so old, they were difficult to work."
Cons: "We haven’t possiblyty to check in online. Crew smell was terrible, ladies used some perfume, some people was allergic to it"
Pros: "Great Service. Truly enjoyed Economy plus!"
Pros: "I could sleep in peace the entire flight and the food. The little care packages we receive with a sleeping mask and ear plugs are also fun and useful."
Cons: "After 14 hours the seats were like sitting on spikes"
Pros: "Fast check in Fast security line Upper Class Clubhouse Fast boarding Excellent onboard service Great crew"
Cons: "Old entertainment system Although the seats can be turned into a bed they don't fully recline"
Pros: "Smooth flight"
Cons: "My economy window seat was just too cramped for a big guy on a nine hour flight"
Pros: "The movie selections and comfortable headsets made it possible to watch three movies uninterrupted. The food selections were well prepared. Flight attendants were helpful and efficient."
Cons: "Boarding is always a bit of chaos when our seats are right in the back. People further up insist on boarding early and block the aisles in the process. Multiple levels of passport control and baggage checkout are chaotic, but that's for most all flights coming into USA? VIrgin/Delta handled it well enough. By the time we got through passport control in Boston ur bags were waiting and we had no problems at all."
Pros: "Very comfortable and spacious seats, good air circulation and friendly crew."
Cons: "Food and wine selections were limited and only mediocre. We flew economy plus."
Pros: "Purchased an extra 3" of leg room, which helped tremendously being that my husband & I are both tall. Flight attendants were friendly, helpful & attentative. There were plenty of beverages offered. The food service was adequate. So many options on the media screens on the back of the seats. USB ports were provided on the back of every seat as well."
Pros: "From check in to landing in London, the gracious, helpful crew impressed us with their attitude and service"
Cons: "Sound didn't work on some of the entertainment choices"
Pros: "The crew where very attentive and helpful."
Cons: "The ticket agent was anal about 1-2 kgs for our checked luggage and even weighed our carry on luggage...which no agent had done on our entire trip from atlanta to melb. Seemed pointless and a hassle for 1-2 kgs."
Pros: "On time, everything normal."
Cons: "Seat space so small that my knees were up against the next seat, even without it tilting back."
Pros: "The people at Check-in were fantastic - found out you have to check-in more than an hour before flight. They close an hour before to taking bags for international flights. Although right at an hour was late, they reopened for us."
Pros: "ear plugs, eye mask, pillow and blanket provided. fruit, water and juice available without asking someone for it. adequate leg room, good movie selection and 2 meals with wine provided."
Cons: "For an international flight, the plane was too small, cramped and uncomfortable. Food had to be purchased. No entertainment what so ever. Previous I took a VA flight to Perth from Melbourne. Same distance, bigger plane, entertainment on seat backs and a meal. This flight soured me."
Pros: "Audrey agent at the counter at Heathrow was amazing assisted me in getting my bags located and transfer from air malta to vigin"
Cons: "BYOjet cancelled my flight"
Pros: "Very professional crew throughout."
Pros: "Food was very good crew were pleasant and helpful"
Cons: "Seats are very hard"
Pros: "Great selection of entertainment. Crew was very accommodating. Food and drink service was great."
Cons: "Boarding process was slightly hectic."
Pros: "Seat Legroom Comfort Food Service Crew ... amazing!!!"
Pros: "Entertainment system is great"
Cons: "Still very cramped. Cannot lower tray if you have anything in pocket (like an iPad or magazine) Should board rear section first."
Pros: "Professionalism value of service"
Cons: "let me think...."
Pros: "The vegetarian meals, leg room and comfortable seats, wifi tv entertainment, kind and courteous service. It made the trip more comfortable! Thanks!"
Cons: "The domestic flight in PNG was cramped, but the flight attendant was very nice and helpful"
Pros: "Make sure you bring food with you because they will starve you. I also asked for band-aide 2x but it never came. Service is very poor."
Cons: "Service is very poor, ground and air crew are not friendly, can even be driscriminating. There's scarcity of food in this flight. They need to give snacks more often than one in a 13hr flight."
Pros: "Plane was new or newly appointed interior. Bin space very adequate. Lavatory larger than usual. Crew was friendly. Dinner choices good and quality better than norm in American carriers."
Cons: "Snack and breakfast were odd, centered somewhat on dairy products (annoying if lactose intolerant)."
Pros: "Great service, tons of food"
Cons: "This VS007 flight is in an old Airbus that needs a major overhaul, especially compared to newer planes in their fleet. The screens are hardly visible, the movie selection more limited, the seats old, and no electrical outlets for a 11hr flight is just not acceptable these days!"
Pros: "the food was decent"
Cons: "the crew was rude, the bathrooms were not clean"
Pros: "Social distanced seating"
Pros: "Crew was great, flight in general was okay"
Cons: "The plane itself and seating was filthy, some unknown substance fell on me from the vent above, there was a bunch of crumbs in the seat buckle that fell out all over my lap when I fastened it. I'm not sure the tray table was wiped down, or at least not very well. The in-flight tracker was completely incorrect, I was on a 4-hour flight and it read 14 hours and counting throughout."
Pros: "Crew was absolutely amazing!"
Cons: "Delta check in was HORRIBLE! I was charged for a bag check in and had to take my bag through security and they threw away my cologne and razors."
Pros: "The movies were good on the plane."
Cons: "Everything! I was given a wheelchair, wheeled to a spot and told to stay there. I waited over an hour. I couldn’t get thru customs and security alone and I had to ask a non employee to help me the whole time, I was then yelled at by an employee because they didn’t think I was handicapped at the gate"
Cons: "They could improve the boarding process."
Pros: "Seats were comfy movie was great"
Pros: "Lots of in flightentertainment options"
Cons: "the flight was delayed by about 90 minutes and the gate was changed two times."
Pros: "That we landed an hour early."
Cons: "That the seats were so cramped."
Cons: "I got bumped from this flight a couple of hours before departing."
Pros: "The plane had more leg room and felt less confined because of higher ceilings."
Cons: "The 2 bathrooms in the rear are VERY narrow. I'm average size and barely fit. Also, the waiting area in terminal 3 at LAX is very crowded and noisy and the options for charging portable devices is minimal. I will definitely avoid Delta if I have to go through LAX."
Pros: "Excellent support from all the Delta associaties"
Pros: "Good flight attendants.."
Pros: "Inflight Service is great"
Pros: "Good service. And good features. Enough space in seats in first class."
Pros: "Olivia Sanchez and Yvette Diaz were absolutely. 100% phenomenal. They upgraded my friends and I to a flight tomorrow, and we can still meet with our group in time."
Cons: "Our flight was delayed at 12:07am, and we would have missed the connecting flight."
Pros: "My upgrade was fabulous!"
Pros: "Flying first class and the attendants were wonderful"
Pros: "All good"
Pros: "Coldest flight I’ve ever taken. Not sure why I paid $60 to fly in comfort when I had to endure the arctic temperatures. Free WiFi never worked once either."
Cons: "That I was going to be charged $125 for oversized luggage unti"
Cons: "My flight was delayed over 3 hours and I have reached out to Delta and no one has called or emailed me back."
Cons: "Delayed so I was not home until middle of the night."
Cons: "missed flight bc of delay with first flight. jad to wait 5 hours at lax"
Cons: "I booked through kayak and received an e-mail saying "you're booked!" with a flight itinerary and everything and then I got to the airport and they told me I had no ticket to get on the flight and no payment had ever been made and that to get on the flight I would have to pay over $1000 for a seat !!!! The original ticket I bought was under $400. I was NOT happy with this at all - Kayak screwed me over and I expect compensation."
Cons: "Boarding was not smooth. They got me and my son mixed up as we have same name."
Pros: "i liked the aircraft and the fact that you could watch movies on your phone!"
Cons: "you couldn't hear the staff when they started boarding the plane"
Pros: "Smooth, quick and comfortable flight."
Pros: "got to change my seat and have a spacious exit row"
Cons: "I have the worst opinion of the Delta company, when I was flying to Atlanta on October 20 they changed my flight at the last minute I had to leave until my job to take another flight. Just today when returning my suitcase did not arrive they sent it to another destination. I think the company gives very bad service."
Pros: "Great Food. Good entertainment. I recommend the aisle seat if you have to go top the bathroom frequently. :-) I felt that the flight attendants were concerned about our comfort on the flights."
Cons: "I would have liked more of a music and movie selection."
Pros: "Perfect flight"
Pros: "Good food and movies. Comfy seating with plenty of room."
Pros: "Crew was very friendly and gave great service."
Cons: "Legroom was poor, Im 6' tall and my knees were rubbing the seat in front. Flight was full so no alternate."
Pros: "Free movies helped the time fly by. Stewardess, or whatever the PC word us now, Britt was awesome"
Pros: "Excellent customer service. Friendly and helpful crew."
Cons: "Seats where still small in business and first class."
Pros: "Cabin crew was very polite helpful and friendly."
Cons: "Can't change the weather. Flight was delayed a bit but they were very informative as they found out info."
Cons: "Never made it on this flight and in the end my luggage was lost."
Pros: "Crew was very good and nice on the flight"
Cons: "Flight terminal was changed about 30 to 45 minutes before boarding Flight was delayed due to AC problem Configuration of the plane was terrible. Little leg room but the windows did not align with the seats so a window was shared with two rows making it challenging to open or close a window without disturbing the passenger in the other row with whom the window is being shared. No charging outlets in the terminal or on the plane. Plane had no food to offer for purchase. Expected better from Delta."
Pros: "Flight was smooth and flight attendants were nice."
Cons: "Well delta over sells their flights every time and have to buy people out of their seats. This would be fine if it didn't mean that your seats have to be changed last minute and without your knowledge. I choose a window on purpose because I am claustrophobic. I did not pay for upgrade because I was able to select a seat that was a window...had I known it could change I would have. Zero communication just surprise you have a. Ew seat."
Pros: "Very new plane arrived on time no problems"
Cons: "Nothing everything was great"
Pros: "First class crew was great! Smooth ride, arrived early"
Cons: "Lunch option on LAX-AUS wasn't that good (chicken salad or meatballs), also was pretty sparse on the meal itself compared to other airlines"
Cons: "Missed connection"
Pros: "Crew was attentive, kept us informed throughout, and were friendly. Landing was smooth."
Cons: "Bathroom ran out of tissues and toilet paper halfway through the flight. Alerted the crew, and they added tp. Bathrooms seem to have gotten even narrower, barely any room to move in there! Also, we had to sit on the tarmac after landing for 30 min due to gate traffic. A few minor inconveniences, but overall tolerable."
Pros: "The Delta crew on the flight was wonderful - but the crew at ATL really shined. A huge amount of people for connections arrived at the same time and needed to get through customs and the staff were very calm and efficient in directing everyone and making sure the line moved."
Pros: "The crew was very nice as usual. A bit too many announcements that ran a bit too long. Other than that great folks."
Cons: "No water on the plane so no coffee and no running water in the bathrooms. They did well trying to accommodate but between that and a calibration issue in the cockpit that had us running late it was not the best delta flight I've been on."
Pros: "I liked the croissants they gave us."
Cons: "it was a small, older plane, so it wasn't very comfy and had no entertainment options. it was a short trip though, so not a huge deal. we were also stuck on the runway for a long time before it was our turn to take off, which is never fun."
Pros: "Clean plane, good service. on time departure, early arrival."
Cons: "I did not like the way the plane was boarded- people could not get into their seats because others blocked the aisles - so chaotic. Passengers were not being rude to one another, it was simply that the process is poor. Could the zones instead reflect both location of seat and area of plane, so that those with window seats at the back board first, then middle seats, then aisle? That way if aisle seats fill first, seated people are not stepping back into the aisle to accommodate others needing to get a seat in that row, while everyone on the gang way must wait for the aisle to clear."
Cons: "New design of the the plane with side to side bathrooms at the back leaves much to be desired. Those were the smallest airplane bathrooms I've ever used!! I had trouble fitting and I'm not a large person!"
Pros: "What they offer is OK."
Cons: "No leg room, seats vastly too narrow"
Pros: "Super comfortable"
Cons: "Every think was very better"
Pros: "Leg room"
Cons: "Lufthansa flight from Florence to Frankfurt was 45 mins late, so a large group of passengers had 30 mins to transfer from plane to bus to terminal to security to gate on other side of airport. They offered no assistance other than to say run, which we did the whole way. When we reached the gate less than 5 minutes after scheduled takeoff they said flight was closed and next flight was 18 hours later. Not one passenger successfully made the transfer. It took over 2 hours to get hotel and food vouchers, and we were forced to stay in airport Holiday Inn with now sweaty clothes and no luggage. Everyone was furious, and the entire incident could have been easily avoided in many ways, including by delaying the flight 5 mins or by providing passenger transportation at any point in the 30 minute transfer from the Lufthansa A arrival gate and the Lufthansa Z departure gate."
Pros: "Everything was great. The crew was outstanding!"
Cons: "So bad"
Cons: "First flight was delayed too much for me to make a connecting flight to Frankfurt. Had to ask twice to be rebooked. Had to connect through Chicago O'Hare and walk for miles there. Arrived in Germany 3 hours behind schedule."
Pros: "Same as a above"
Pros: "Friendly crew, nice food and wine."
Pros: "I have always wanted to travel with Lufthansa and will do so in future too. For my wife it was her first and she loved it."
Pros: "Without a doubt, the flight crew on this flight was amazing. They went out of their way to assist everyone and make sure that people had whatever they needed."
Cons: "The chairs were small, even though we upgraded to economy plus, and the outlets and my tv screen did not work. On a 10 hour flight, that's a big deal! It seems like I paid extra to get less. Terrible!"
Pros: "Good entertainment options"
Cons: "I got 2 vegetarian meals on this flight. The first one was so mushy that it induced my gag reflex. I managed one bite and no more. The second meal had some ravioli that was much better but still was heated unevenly. But at that point I was so hungry that I ate it anyway. The boarding was chaotic because all economy rows boarded at the same time"
Pros: "nice personality"
Pros: "Excellent all around.!"
Cons: "Only complaint is the comfort of the seats on Airbus 380-800. Not as comfortable as on other airlnes/planes, especially given 10+ hours flight."
Pros: "La tripulación muy amable y la comida muy buena ."
Pros: "Friendly service and good food."
Cons: "Long flight"
Cons: "The seats were very cramped. A little about my height, I'm 5'2" and had a difficult time with no leg room. I sat by the window which gave me a little more wiggle room but it was not the most comfortable flight. Also a note about being able to get up from the seat to move about. The other person in the row had to get up to allow me in and out and I still had to make sure not to pull on the seat in front of me just trying to get up out of the seat. Thankfully, I only had to get out twice through the whole flight."
Cons: "It was not Lufthansa but United Irlines. I wish it was Lufthansa."
Pros: "Lufthansa did put us up in a nice hotel after we missed our connecting flights."
Cons: "While the delays associated with the flight weren't Lufthansa's fault, they could have kept us better informed as to what the plan and potential alternatives were."
Pros: "It was all together a pleasant trip."
Pros: "With German precision the crew worked the area. When I started to feel hungry they came with food. When I was getting thirsty, they delivered beverages. Overall, I liked Lufthansa and I would recommend them to others."
Cons: "There was an obstruction in the way of where my feet would go. I was on the aisle and the guy at the window seat had the same problem. Luckily, we had no one seated between us. We basically did the unspoken and we shared the foot space of the vacant middle seat."
Cons: "I am tall and the seats are too close together."
Pros: "The on-board crew could not have been better......their professionalism, service, attentiveness was the best that I have experience in Economy class travel. The plane was clean, the toilets were nice throughout the flight. The seats were comfortable and noticeably wider than some other carriers offer. The food was MUCH better on Lufthansa flights that originate in Europe than flights that originate in the US. I will definitely fly again."
Cons: "Boarding was chaos, I have never, even in India, experienced less organization of a boarding process. Actually, there were no lines, just a crowd of passengers pushing and shoving towards two gates. This was made worse by the occasional golf cart trying to move thru this throng of passengers. Most dangerous was that the flow of passengers down the escalators was not regulated, when I reached the bottom of the escalator there was no place to go, I was pushed awkwardly to the side by passengers piling up behind me. I am 67 years old, and found this very unsafe to my self and others. I hope that no injuries occurred."
Cons: "I will never gonna buy a ticket here again because didn't even take me i lost all my money"
Pros: "The crew was friendly. They offered half a sandwich and drinks which was unexpected (and delicious)for a short flight."
Cons: "There was no negative only positive, two thumbs up....."
Cons: "This was actually operated by United and as usual united service food and quality was way below the norm. Very disappointing."
Cons: "The controls on movie screen did not respond to touch very well."
Pros: "Smooth Ride Stewardesses"
Cons: "Seats, The website would not let me upgrade to premium seats. I am also a Gold Star Alliance member and thought that I should have been able to have the Premium seating available, especially since there were vacant seating. But it was a great flight. The best airline flight I have had so far."
Pros: "The food was very good, as well as the crew"
Cons: "The assistant to the handicap people is very poor l missed my flight from Frankfurt to Cairo because of the poor assistance it took them for ever to transfer me to my connection although I letting them know the timing of my flight"
Pros: "the ease of booking the trip"
Cons: "The fact that my mother suffered a major medical episode which lead to her being hospitalized for six days in Germany has left me very bitter regarding our flight. I have flown Lufthansa before in the past and AWAYS had a wonderful experience. However, I have NOTHING good to say regarding Lufthansa/KAYAK/Vaymara regarding your missed flight/re-booking policy, nor working with anyone who speaks anything other than broken English at best. If it had been possible my mother and I would have completed the flight from Frankfurt to Houston on 5/15/16; however, my mother's medical condition precluded that from happening. I submitted hospital admission paperwork which I was told that the airline was requesting that I needed to get the forms in English. REALLY???? We were in Germany; the hospital admission and discharge paperwork are in German. Lufthansa is a German - based airline. Nobody speaks or can read German? The hospital did not offer an option of English paperwork and I could pay for translating the paperwork for a price and it would take a couple of weeks.. I had to re-book through another carrier after receiving clearance and a certificate that my mother was medically cleared to fly. The price was ridiculously high but I had no other option since your representative told me it would take 4-6 weeks to reach a decision. Thank you so VERY much for inquiring in to my satisfaction on flight from Frankfurt to Houston Intercontinental on Lufthansa. As you can tell....it was quite the experience."
Pros: "Lufthansa was a great experience we got to SFO check in was a breeze it took about 15 minutes, security was also a breeze."
Pros: "Frequent food and beverage service, plus 2 hot towel offerings."
Cons: "My headphones stopped working 1 hour into the flight, so I just watched movies with subtitles. No air vents, so it was really warm. I'm only 5'2" and felt really cramped in the seats."
Pros: "The comfort of the seats, though it could have slightly more leg room"
Cons: "Food was horrible"
Pros: "Likes? Food, drinks, courtesy."
Pros: "Very positive and responsive crew! A fresh cup of coffee I received when I requested one was delicious. And,one of the crew members made me a cup of tea before they had started serving it."
Pros: "Crew were very helpful and kind . Really makes a difference"
Cons: "No new release movies , tv shows were also not good choices."
Pros: "Crew were attentive and the plane is always a great one to fly"
Cons: "Boarding was a joke as it's really bad add there is no real order and business class queue doesn't seem to have business people boarding but everyone"
Pros: "Everything was good."
Pros: "Plenty of room. Amazing Service. Very helpful, kind flight attendants. I was in economy but felt like I was flying in Business Class the entire flight."
Pros: "crew polite."
Cons: "Freezing cold !for 9 out of 11 hrs. On the outbound flt HOU-AMS snacks were complimentary...On return flt AMS- HOU they charged us. Not sure what the difference would be coming or going ?"
Pros: "Flight was comfortable and efficient, as expected. The connection was thankfully in the same terminal as the incoming flight. Luckily the passport control area was pretty quiet or we never would have made it in time. I had a backpack only so could go fast."
Cons: "Got late into Munich and ended up with a tarmac spot instead of a gate. Got in late on the connecting flight and literally had to run through the terminal to get to the gate, Then after all of the stress we got on the plane from another bus. That's the bad thing about connecting through German hubs on Liftansa: they make very tight connections and you don't know if they will wait at the second flight to not. I have missed by minutes in the past in similar situations. And no other flight to Dublin from Munich until hours later"
Cons: "United can learn a lot from Delta"
Pros: "flight was on time which was essential to making the Houston/London connection. Planes were clean and crew helpful."
Cons: "Like the snack crackers"
Pros: "Timely departure and arrival, friendly staff, common but good experience."
Cons: "Smallest domestic jet. Nothing particularly dis-likable, drinks but no snacks."
Pros: "The service was good"
Pros: "Crew was nice"
Cons: "Seats had way too little leg room"
Pros: "Everything great"
Cons: "Flight was canceled, they rebooked us on a flight from a different city and did not pay for the transportation. Poor assistance to our questions and needs."
Pros: "Very easy to reserve flight from laptop, simple and quick procedure at airport. Food on flight was good along with a great vegetarian option."
Cons: "All okay with flight, attendants were great, but flight food was terrible. I cannot believe chicken option was ever approved by a group of people as viable (it was a slushy soup). First time ever I would consider food inedible."
Pros: "Our crew on the trip from DC to London was excellent- friendly and efficient. We really enjoyed the whole experience."
Cons: "The short trip from London to Vienna felt overcrowded with people lugging heavy suitcases on board. Also the fact that you have to purchase even water was a surprise because we were not aware of such a severe policy by BA. Plus our American credit cards were not accepted by the on board cc machine so we spent 2 hour flight without any refreshments"
Pros: "Things were pretty smooth."
Cons: "Could have done without the flight delay."
Pros: "3 food servings, ice cream, kids package"
Cons: "Old screens, no usb chargers, old plane."
Pros: "the plane landed safely"
Cons: "a lot of confusion between in flight staff and ground staff as to where to go and what to do concerning transfers to ongoing flights, security, tight layover etc . It was like it was everyones first day on the job."
Cons: "Vacation was cancelled due to illness."
Pros: "Great flight with excellent service, food and drinks"
Cons: "No free food even though international flight. Plane delayed on Tarmac. Luggage was left in London and did not make it to Prague until next day."
Pros: "London to Chicago on British Airways was excellent. We were late for the scheduled flight due to a connection issue - but were able to just make boarding. Luggage did not make it. Crew and service was excellent on the Airbus B380."
Pros: "flawless flight, pleasant captain, friendly crew, free drinks, better than average food, enough food, toilet rooms not crowded, entertainment as good as can be expected, charging stations, reclining seats to the extreme"
Cons: "music could have more variety. window shade jammed... could not close, light broken, impossible to extricate oneself from seats due to reclined seats in front."
Pros: "The modern plane and comfortable seats, fast boarding with little queue"
Cons: "The new strange self check in and baggage drop proceedure"
Pros: "On time"
Cons: "Overhead luggage compartments broken and taped shut. Delay in boarding. Nothing offered not even water. Except items to be purchased. No frills airline at non budget price"
Pros: "British Airways has definitely got their act together it was a brilliant flight and the service was excellent it was a pleasure to see."
Cons: "Tight seating altho many open at rear so was able to move there"
Pros: "The flight was cancelled"
Cons: "The flight was cancelled"
Pros: "It was a short but comfortable flight."
Cons: "Food and movies"
Pros: "The landig was the best I have ever experienced in 20 years of travels, I was then informed that the pilot was a woman :) great to see more female pilots around"
Pros: "The staff was great, friendly, helpful and professional."
Cons: "I thought the food lacked imagination, was skimpy and too hot. I burned my mouth several times. I really do not like having to pay for a booked seat. I have special needs at my age and so booking early is how I typically make sure I can access the bathrooms easily without climbing over sleeping passengers. I picked flight for the price, but in the end I should have stuck with Delta, KLM and Air France and got the extra miles as with seat bookings and only one bag allowance, what I ended up paying did not make it worth it. Oh well, live and learn. Seats were tight, anyone bigger than me would have really struggled."
Pros: "The crew was pleasant and the hot dinner and light breakfast were good."
Cons: "The seats were very cramped in economy. There was very little room to move in our seats, and the knees of the fellow behind me were against the back of my seat."
Pros: "I love the fact that I was able to find a good price for the tickets...JUST THAO"
Cons: "The fact that the flight was delayed and they didn’t tell about it until 1.30-2 hours before leaving...and that because we pressured them other wise they wouldn’t even bother to announce us. So sorry you guys don’t have another rating UNDER POOR BECAUSE I WOULD LOVE TO GIVE IT TO YOU...."
Pros: "Crew was excellent"
Cons: "Charging for food and drink? What is BA, three times the price of RyanAir and the same food service. Unbelieveable."
Pros: "Crew was friendly"
Cons: "Breakfast was ridiculous, just a small chocolate bar!!!"
Cons: "Entertainment was difficut to navigate and limited"
Pros: "On time, fast baggage return. Dinner (herbed chicken) was very tasty. Generous drinks"
Cons: "Pre-arrival snack was just chips or candy bars, after a 7+ hour flight."
Cons: "Seats are too narrow."
Pros: "Comfortable cabin pleasant crew. On time."
Cons: "BA charges for everything even water."
Pros: "Was happy that there was an empty seat in my row which allowed for a little more space and comfort. Food was filling and pretty tasty with free wine & spirits. Staff was friendly."
Pros: "Pleasant helpful staff, comfortable, clean seat, good food."
Cons: "Having to pay TWICE for extra item of luggage!! Some delay with boarding"
Cons: "Crew unable to control students passengers who are noisy, w/c made our travel uncomfortable"
Pros: "the flight was very comfortable and we had a very pleasant flight. The food was very tasty, and all in all the flight was very high standard."
Cons: "there was some air hosts strike so service was slower than expected, but all in all the crew was able to attend everybody's needs. landing was a bit rougher than usual."
Cons: "Check-in... Long long lines to check in was terrible."
Pros: "The flight crew worked really hard on this flight and it seemed like they had very few breaks or down time. The entertainment was great, it made my flight seem shorter than it really was."
Pros: "Even flight was delayed, all was well with excellent service."
Pros: "Great service!"
Cons: "The service wasn't very good. We had to walk to the galley for drinks mid-flight."
Cons: "List luggage for 4 days"
Pros: "Wider isle and overhead space."
Cons: "TV screen difficult to see."
Pros: "very friendly and helpful staff. by chance small upgrade to comfortable seats next to the emergency exit."
Cons: "no food, no entertainment system, no facility to charge cell phones."
Pros: "Very efficient and speedy service delivering my delayed luggage on the way from Toronto to Amman."
Pros: "Absolutely nothing. Flight was delayed from 8am to 1pm, didnt bord until 2pm. Sat on plane for 4 hours which didnt even take off. Shuttled to another plane for 8pm departure, missed connection in London to boston and had to stay over in London. Next time theyre dealing with a mechanical part issue just consider the plane not useable. No snacks on the plane for 4 hours sitting on tarmac, only one beverage service."
Cons: "I would never fly british airways again."
Pros: "Flight attendants were great; very attentive to passengers' needs."
Cons: "Passengers were hanging out by exit door with no regard to rules and were not giving any warnings-this made other passengers anxious. My seat was broken so I could not recline when the passenger in front of me fully reclined. Very unfortunate!"
Pros: "Crew was friendly and helpful."
Cons: "Plane had some technical problems so they let us go inside the plane and we had to sit there for 3 hours while they were fixing licking gas situation. Flight was ok but we got food only once."
Pros: "my luggage was lost and it took 3 days to get it back I had no clothes , so I had no choice to buy new clothes"
Pros: "The crew and entertainment were great."
Cons: "The amount of legroom provided for an 8.5hr international flight was far too little."
Pros: "My husband was entertained with the movies but I felt the selection was limited. The dinner was good but felt we were limited on drinks. Leg space was very good compared to other airplanes. Crew was excellent in getting passengers settled before the flight."
Cons: "The boarding area was too small of a space for so many people. The snack was served to late in the flight. Waiting to get into the bathroom was a bit long."
Cons: "Strike in Pisa which BA knew about and not advised to us on check-in. Bags stranded for more than two days."
Pros: "The audio did work for movies"
Cons: "I felt very warm and uncomfortable"
Cons: "American airlines oversold and that caused us to start late. The seats are too small for 2 adults to sit next to each other. 1/2 the people wore masks. when we arrived we sat on the taxiway for an hour"
Cons: "Flight was about 30 minutes late for a minor mechanical issue"
Pros: "Tight seats"
Cons: "More accurate notifications of flights"
Pros: "The cabin crew"
Cons: "The gate agents were utterly rude and unprofessional. If you’re going to be so negative why work in customer service ?!?"
Cons: "Flight was canceled. Ruined my plans and reason for flying."
Pros: "The crew was wonderful and very caring, he made a difference in the overall flight. He was super friendly and ensured that I needed everything that I wanted and more."
Cons: "Probably adding personal entertainment on each seat would be great."
Pros: "On time"
Pros: "Awesome Customer Service"
Cons: "Nothing. Awesome Customer Service"
Cons: "Boarded faster and a bigger plane to put roller bags in the over head bin instead of checking them"
Pros: "Gate agents were timely."
Cons: "There was not a wheelchair at the arrival as previously agreed with American. No food on board - just drinks. Boarding took forever."
Pros: "Attendants courteous and helpful. Flight efficiently handled by pilots"
Cons: "Remote gate required shuttle. Should have been made aware so as to allow sufficient time not to rush. Advance notice that normal size carry on doesnt fit and must be checked"
Pros: "Everything went smoothly. The flight landed early."
Cons: "Seat back in economy was uncomfortable for a shorter person. The head rest pushed my head so far forward that my back and neck were curved so much it caused upper back pain."
Cons: "I'm 6ft2in not enough leg room"
Pros: "Experience was fine, Flight was late leaving & plane seamed pretty old. The crew however is was very good."
Cons: "Nonoption for wireless headphones to connect via Bluetooth."
Pros: "Pilot sounded nice"
Cons: "Airline Attendant ride. Not 2 me. I stayed away from her seeing how she talked to other patrons. Yelling “get with the program. I’ll be watching you” for simple mistakes made before door of plane closed. Tried to talk elderly woman out of tea because she was lazy and didn’t bring hot water on her cart. Eventually brought it but why try to talk her out of it. Heavy set dark brown tall Attendant on flight 5874 Mesa Airlines. Lost my luggage. More and more friends, family & 1 flight expert says AA gets more complaints. Will try booking with another airline carrier in future unless absolute emergency to take AA. Worth $40.00 or more extra to get friendly service."
Pros: "American Airlines was fantastic. ALL personnel were professional yet friendly. They will be my airline of choice in the future."
Cons: "WEATHER! Any problem we experienced was weather related."
Pros: "Our seat was in a row with more leg space and this was wonderful for my husband who is tall. Also the entertainment system was great and the crew very nice."
Cons: "The food in this flight was TERRIBLE! It had been a long time since I had had such poor food on a flight. Also the delay on this flight made us miss our connection to Madrid and navigating Heatheow was a bit of a nightmare."
Cons: "Flight was 3- 4 hours late No food No reimbursement"
Cons: "American Airlines nor British airways honor kayaks booking codes in the event of an emergency"
Pros: "We didn’t crash. Movies on board"
Cons: "One hateful flight attendant that would not let me move a seat even though it wasn’t premium seat or anything and the entire row was open. Seats are SUPER cramped. Like an Asian budget carrier."
Pros: "The crew and their understanding about our frustrations with delays"
Cons: "Repeated delays. Not AA’s fault."
Pros: "On-bard snacks and service"
Pros: "I had a great experience on my flight and the staff could NOT have done a better job. I want to thank everyone from the boarding gate to the deboarding gate, for such a nice experience. But listen up Americans, the entertainment would’ve been better, if one: the internet was free like it was in MEXICO! And two: the sound worked for the movies. (That might’ve been my fault... or my phone’s fault). But, the free texting was something only available in a country to which Donald Trump (the most patriotic American in his whole wide mind) thinks is so inferior! What’s up America? Can’t afford to give us free WiFi in our planes? I hear ya... What’re you gonna do Trump, build a wall around the United State’s overpriced internet service?!? Just kidding folks! I had a great flight!"
Cons: "I didn’t like nothing! Haha... see that just sounds cool and negative to say... but if you want to get technical and check my syntax and grammar and stuff, that means I DID like EVERYTHING! And I did! Thanks American I appreciate you!"
Cons: "I had to stand on stairs while crew served drinks! Windy on stairs. Unacceptable! I felt like a second class customer!"
Cons: "I wish there was another option for a snack. There are many companies that would probably love to advertise through distribution to airline passengers."
Pros: "The calmness and assurance from the cockpit was promising"
Cons: "Flight attendants were not pleasant at all. They had know clue what to do during the flight emergency."
Pros: "On time arrival at destination"
Cons: "No food entertainment or other amenities available"
Pros: "Quiet plane."
Cons: "No local temperature control, back of plane too cold, middle too hot. No air vents at seats. 3 hours with no drink service, went to back asked for a diet coke, was told no. Flight attendant who was in the back would not give me one, said they were doing water service now and I should wait."
Pros: "Crew was friendly and provided good service."
Cons: "Seats are very small. Boarding process could be improved. Seems some people board out of sequence and it screws up the process of stowing luggage and getting to your assigned seat. These same people bring in large over sized bags that will not fit in the above compartment or underneath the seat. Charging these individuals for these violations would deter them from engaging in this behavior. You might also want to add to your instructions how to disembark the plane, some individuals think their schedule is more important and rush up the isle in front of others who are trying to get their carry on luggage from the overhead compartment. Losers!!"
Pros: "nothing since I didnt fly finnair"
Cons: "I did not like anything since both flight to and from was with airlines I actively decided i didnt want to fly with"
Pros: "Online check in scanning my phone and having my seat already picked out. Informative while on the flight and great spacing. Also like to know that there still is free carry ons allowed."
Pros: "Economy seats were comfy Free movies"
Pros: "Didn't have to turn around & come back like other flight. Still got to my destination in time."
Cons: "hour delay because too hot to land in El Paso, only then did they need to fuel the plane, then realized plane was overweight, made me wonder if making it up or really hadn't thought it out."
Cons: "No room, limited entertainment, mediocre food. Was a very uncomfortable, long flight! Luggage late coming off plane, missed connecting flight and was not very helpful in getting rebooked."
Pros: "Companion in flight nice Korean girl... We chatted trough all flight time"
Cons: "Arrived and luggage did not arrive and had to open a claim and had to go back to pick my luggage next day, not pleasant considering I live in Juarez Mexico and had to cross the border all tired and fed up with this incident"
Pros: "No hassle. Drinks provided. No complaints."
Pros: "Seating was surprisingly comfortable (S80). Left the gate about 4min early. Arrived at destination about 18min early. Full can of soda/juice offered rather than a single cup."
Cons: "Limited overhead storage (S80)."
Cons: "No place to put my purse!"
Pros: "Flight on time"
Cons: "Need better crew the lady serving the snacks looked moody."
Cons: "Boarding seemed extremely unorganized. Crew skipped group 2 when calling groups to board, resulting in a mad rush."
Pros: "Not much...we did leave on time"
Cons: "All most everything. The seats are too small. I felt like I was in a cattle car. The food was cheap and offered little in nutrition. The attendants seemed to be understaffed although one attendant tried hard to be courteous. The lavatories were reeking by the time we landed. Flying has become a chore. As a result of this experience I will look for other airlines in the future."
Cons: "My luggage didn't arrive to Charlotte. I am still waiting for it one day later."
Pros: "I was there 35 minutes early at the kiosk, checked in then it said unfortunately you missed your flight."
Cons: "Loved the idea of a screen on the back of the seats, but the system did not boot up and the flight attendant announced that they were not trained on it and had "no idea" how to fix it. This made me wonder if there was anything of importance that they may also not be trained to do"
Pros: "Everything was amazing"
Pros: "The movies"
Cons: "No Food"
Cons: "Showed up 29 minutes before my earlier flight and was evicted. It took 7 hours to get on another one. Then that flight was delayed an hour due to the A/C not working. Frequent business traveler going to avoid AA at all costs from now on."
Cons: "Terrible side to side of aeroport to get conetion fly with out time"
Airlines flying from Tuscany to Texas have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights