The flight from DFW to SAT started out with a 2 hour delay. It was a five hour delay with no real explanation as to why. In addition, the time of arrival kept changing from 10:00 pm to 11:00pm to sometime after midnight. Driver picking me up in SAT was as confused as I was. Flight attendants were patient thank goodness since folks were a bit upset about a 2 hour delay that stretched into 5 hours.
The flight crew was amazing. Zac was very attentive and polite. Loved talking to him and the other flight attendant. My problem was that I was not able to get the meal that I ordered…Short rib with Mac and cheese. Very disappointing.
Flight attendant, forgot her name, was in front cabin, she was great
Our flight attendant in business class was wonderful. I was in 4L. The amenities kit that AA is now providing is pretty disappointing. I didn't use any of it and left it behind.
I will NEVER fly into our out of Charlotte NC again!! My arriving flight there was delayed over 25 minutes sitting on the ground waiting for a plan to leave our gate. This caused me to miss my connecting flight to Chattanooga. When I did get on my connecting flight there was yes another ground crew issue resulting in a 30 minute delay in leaving the airport. Not to mention just 3 people checking passports for incoming flights.. That airport is not worthy of being an international airport and show the US in a VERY poor way.
Crew was great and responsive. Entertainment quit working with about 4 hours remaining on the flight. My seat cushion was broken.
I had a broken seat. I couldn’t rest correctly during the all flight
Seating accommodations in Premium Economy are excellent. Some of the food was very good but leaving room for improvement. All the AA Associates were courteous and professional.
The staff who helped me get on the plane were great. I have Parkinson so I choose my seat carefully. You changed my seat causing me to be in the second to last seat making getting on and off the plane cumbersome. At check in, I waited for 40 minutes for a wheelchair that never came. I fortunately can walk even though I am very slow so I made it to my flight. This was frustrating and difficult.
I noticed they didn't take the "seat belts" sign off the whole trip. People got up when they needed to but I thought that was interesting....
Excellent liked business class except wife’s luggage was lost on 10 Hours connecting flight to Miami and we were priority! 1:20 layover! Expect better From American Airlines partner
Bad weather Excelent pilot Spoke British 😆on time seats small ad expected in a discount airline
Food was terrible. Going to Italy I gave benefit of the doubt however returning to the USA was no better. Rolls were frozen. Butter was frozen. Quality of entree poor
Crew was excellent, great customer service, checked luggage took 1 hour and a half to come out at the baggage claim, the only negative thing about the flight.
It was good but I did not appreciate not being able to check in online
You get what you pay for. In general I like the service and flight attendants.
seats could have been together for the family. scattered seating for family of 3
My luggage did not get to my Miami destination/home. I am waiting for it 24 hours later.
Why no entertainment? Also water should be free, it is basic human right.
Paid for the seats and before the flight were changed
Flight held at gate for other passengers. We ended up being late and missed connection
The Business Class seating arrangement hasn't been upgraded yet. When getting up to go to the bathroom, you have to climb over someone's stretched out legs.
My flight out of London was canceled on September 9. We could not get a flight to Italy until 2 days later. That means we would miss my son's wedding. So we had to take a train from Heathrow to central London (14 £ = $18.99). We then had to take the train from London to Paris (612£=$830.24). We had to take a taxi from the Paris train station to the Hotel Sixteen in Paris (€67.5=$78.67). Our hotel in Paris is (€340 = $396.26). Our flight from Paris to Italy was (€442.25=$515). The bills are attached. Sent from Yahoo Mail for iPhoneInline image Inline image Inline image Inline image Inline image Inline image
Staff was very attentive, from the counter staff to flight attendants. Food was not great.
I was downgraded from business class to economy class with no compensation. American Airlines is absolutely the worst airline for international travel. They treat their business class customers like dogs.
I paid for full WIFI- it was terrible, kept being in and out could not listen to a podcast
Very tight space and cold. But we were in economy
I really did not like being ordered to pull my shade down by the attendants. One of them was very rude to me about it, standing there until I closed it like I was a child brusquely reaching across me to close an adjoining one. They claim it was so people who wanted to could sleep. It’s a 10:30am flight not a red eye. Closing your shade or leaving it up for natural light should be a choice. Ruined my flight!
A little more legroom, and maybe a little bit of food
We didn’t take the flight but were unable to cancel because we booked through a third party- Kayak, who refused to do anything to cancel and your airline wouldn’t help us either.
