KLM flight staff were very helpful and attentive. They had plenty of snacks available during the duration of the trip, the dinner and breakfast meals were tasty, the airplane was clean and each seat had a built-in video screen for entertainment purposes. I would definitely fly with this airline again.
The comfort was excellent
Flight crew was not always respectful when addressing travelers. I understand having a bad day, but the individualized sass and snarky attitude is unprofessional.
The flight was on time. Delta was very communicative as far as checking in, luggage, boarding ect. I was traveling with an infant, it would’ve been nice if they helped us out with an aisle seat.
Pros: "The little food packets were cool and convenient."
Cons: "Once the pandemic is over, I am sure some things like food service will improve."
Pros: "Crew was great as usual these days with delta. Boarding was easy and efficient. Madrid staff booked us on a later flight in Atlanta as a precaution and it turned out we needed it. Really helpful!"
Cons: "Plane had crumbs on the seat and floor when we got on."
Pros: "Great seat easy flight. The food always seem to be the same. I wish they would change it up every once in a while. I've been on this flight 14 times this year and its always exactly the same.."
Cons: "The gate was under construction in Seattle, and it was impossible to hear the gate agents."
Pros: "The crew WAS amazing!"
Cons: "Not a thing! It was perfect"
Pros: "Amount of food!"
Cons: "Quality of food!"
Pros: "Flights were both timely"
Cons: "WiFi on flight from Atl to Tallahassee wasn’t working at first"
Cons: "the flight was delayed and so I missed my train home"
Pros: "The flight attendant from IAD to MSP called Bernadette was wonderful!"
Cons: "Flight was delayed more than 4 hours. I switched flights to try to beat the 4 hour delay but was still delayed 4 hours. After verifying with delta t am members that my bags had been rechecked they had not"
Cons: "the flight was delayed by about 90 minutes and the gate was changed two times."
Pros: "The food and the treatment"
Pros: "I liked that me and my boyfriend actually got to sit together."
Pros: "Nicest staff"
Cons: "Nothing at all"
Pros: "Nice and helpful crew, fast service."
Cons: "The food was not good, the breakfast was tiny. Who wants a sweet muffin for breakfast!?! It was a very shaky flight. We sat in the back rows which might have done things worse. Not comfortable at all."
Pros: "Got moved to an aisle seat instead of the middle. The flight wasn’t full so the crew planned ahead and got several people in our party better seats."
Pros: "The flight was excellent and caring. They were very helpful after my son vomited in flight as we were landing. I was impressed with both flight attendants in the back of the plane. Great service"
Pros: "Nothing.. the entire experience was horrible. Nasty seat. Had to get rebooked 3 times to finally get home but had to fly into a different airport and you also lost my bag so I have nothing to wear to my father's funeral."
Cons: "Everyrhing. the entire experience was horrible. Nasty seat. Had to get rebooked 3 times to finally get home but had to fly into a different airport and you also lost my bag so I have nothing to wear to my father's funeral"
Pros: "Delta personel were wonderful and helpful both flights"
Cons: "Flights were continually changed both on route to Cancun and on the way back"
Pros: "The entertainment"
Cons: "Did not like that they still made me pay a fee to bring my support dog aboard. Stood at the special services counter just to pay a fine for my medical animal."
Pros: "Was short and easy to get in and out of both airports"
Cons: "What ever happened to a free drink on international flights ?"
Cons: "Customer Service was horrid except for last attendant. At one point one rep sent us running out of a secured area to retrieve our luggage and then go to British Airways for connection. We had 45 minutes in front of BA ticket rep to get us on BA182 and they took so long we missed the boarding due to reps slow processing to issue ticket. Then we were stuck outside of secured area."
Cons: "Flight was canceled due to weather. Was told I could get reimbursed for a rental to drive from ATL to SAV. When I went back to Delta after getting home to Savannah, was told there is no reimbursement for car rentals."
Cons: "No help with baggage when boarding the plane, they hurry you up for nothing, because we had to wait 20 mi utes to take off."
Pros: "I am 6’3” and have difficulty with leg room on planes. Staff help me out by moving my son and I to Comfort seating row."
Pros: "The flight was on time and the crew was extremely friendly"
Cons: "Early morning flights .. the People are not aware and awake"
Pros: "On time. Most important"
Pros: "But, this wasn't bad at all, even though we were on the very last seat of the plane. We were next to one of the flight attendants during take off and landing and she was very kind and we were speaking with her. The flight was smooth"
Pros: "Seats are comfortable. These short haul flights often have worn out, painful seats."
Cons: "They do a bad job of screening people with bags too large for the overhead bins and then those people have to check one they have already tried to board and it slow things down."
Cons: "Flight delayed. Had to hurry to get to my train."
Pros: "Staff friendly,efficient and courteous. On time. Different snacks. Prompt service. Power source each seat worked."
Cons: "Gate area for flight change filthy. LAX gates 31-38. Garbage overflow with no seating. No entertainment option on flight."
Cons: "Not enough entertainment choices"
Pros: "Everything went smoothly. We landed early and the crew was lovely to fly with."
Cons: "No complaints from me!"
Pros: "Left ontime, arrived 30minutes early."
Pros: "The time traveled to get to my destination! It would not be my choice if I was to fly again."
Cons: "The customer service. The flight attendants needs to take some more training on how to provide a better service to paying customers. The seemed a bit unfriendly!"
Pros: "Worst experience ever."
Cons: "While my experience with Virgin Australia was good, I will not book with them due to the co-share with Delta Airlines. I missed my connecting flight from LAX to JFK due to additional security screening. As such I was advised to head to the Delta terminal to be booked onto the next available flight to NYC. After waiting over an hour in line to be seen by a staff member, I was told that they couldn't change my ticket as it was a Virgin flight. The same staff member didn't seem to even understand the concept of 'co-share', and also told me that because I booked through Kayak and not Delta that they could not help me. This makes me think that booking through a third party is a risky move. I was told there was absolutely nothing she could do, and that I would have go to a Virgin Australia Counter. This involved taking all of my luggage from Terminal 5 - all the way to Terminal 3. I was assisted by Virgin Australia, where they apologized for my experience, and confirmed that it was Delta's responsibility (and that they were capable) of rebooking my flight. Virgin booked me onto a later flight, but I still had to walk back to Terminal 5 (Delta) to give them my checked luggage. I was once again told that I didn't have the right ticket (details listed Virgin and Delta flight number - so this was way too confusing for them). Finally they printed my a boarding card and took my bags. I then ran through security and to gate in time for my flight. Flight was fully booked, due to a many people no doubt experiencing the same thing. Food was awful. Was a big step down from the Virgin flight in every aspect. There was not a single Delta Staff member who would even try to understand or be helpful. I will never fly with Delta again."
Pros: "Friendly staff. They went above and beyond to accommodate me whenni arrived late for boarding."
Cons: "Perfect. On time. Flawless. Friendly and informative. Clean aircraft."
Pros: "The crew was attentive and kind, they even gave us snacks and a sandwich. I always think that for the price of the ticket snacks shouldn't have to be payed apart."
Pros: "I was seated in the first five rows; the flight attendants were truly outstanding."
Cons: "In a very modern Barcelona airport, traveling down and up flights of stairs to reach a bus to board the aircraft is a joke."
Pros: "Very good selection of movies"
Pros: "Pleasant crew. Efficient loading and gate-check."
Cons: "No direction to passengers to put phones on flight mode- i had to request my seat mate to do so. No entertainment. Only mini pretzels served."
My flight was delayed over 30 minutes and almost missed next flight the staffing was so short
Pros: "Flight 1751 Miami to Cleveland 1/11/21. Flight attendants did not enforce mask policy! Family of four sick sneezing, coughing, short of breath. The fathers mask was down the entire flight. Even when the flight attendants picked up the trash. They were informed after the flight they did not comply with CDC, Department of health, and state policies. Their response was “ I made announcements overhead. Didn’t you hear?”. Appalling endangering customers and disregarding Federal, State, and local policies."
Cons: "People promoting safety and doing their job."
Cons: "snacks provided"
Cons: "First flight delayed 30mins due to crew rest issues."
Pros: "The staff at seatac airport were condescending and not helpful...traveling with a service dog and made to pay the pet fee and talked about me where I can over hearnthen in a manner that embarassed me"
Cons: "American Airlines has to be the worst airlines there is. It never fails that they try I Cath someone and try to pretend that their carry-on bagIs too big. They have this tiny little frame no reasonable carry-on could possibly fit into. Over and over again I see people including myself and my traveling companion’s having to check their carry-on bag because their “too big” this is nonsense. These are standard size bags. It’s more than enough space on board the plane. In a way in which the gate check individuals handle this interaction is a palling you’re insulting demanding and don’t give you a chance to rearrange your luggage so I can go into their absurd dimensions"
Cons: "Entertainment screen and WiFi both not working for entire flight"
Cons: "When the delayed flight landed, the crew should help expedite those connecting to other flights. They should announce our connecting gates so that we don’t have to look it up."
Cons: "Baggage claim was terribly slow in Philly (again)"
Pros: "Would’ve loved if the flight from Louisville to Charlotte weren’t delayed 2 hours for mechanical reasons!"
Cons: "The flight could’ve waited for us instead of leaving on time for Allentown!"
Cons: "horrible food and poor service and attitude of cabin crew"
Cons: "The delay in boarding the flight in Chicago that made us miss our flight to Nairobi and has cost us a lost luggage which was checked in at Chicago and has not been located to date"
Cons: "Obnoxious amount of confusion at gate. Employees continuously announced and posted conflicting departure times. Was shocked by lack of assistance in finding new flights, alternative methods of transportation to destination, etc. Eventually rescheduled for red-eye flight the following day (over 24 hours later). Found alternate transportation. Don't feel like I could trust AMERICAN with my travel plans again."
Pros: "Our MAD-JFK flight was delayed and we weren’t going to make our connection, so American Airlines automatically rerouted us through Philapdelphia, and got us to Indy just two hours and thirty minutes later than our original arrival time. I was very pleased wiht this service"
Cons: "upon my arrival in MIA noticed the lock was missing and the zipper half open when at my house one silver gift was partially missing Thetop cover please see picture attach in a separate letter will contact your offices her in Miami for rrinbustmen"
Pros: "Clean plane, kept cabin lights dim the whole flight until the plane was parked at the gate, and music at a good volume"
Cons: "None at all"
Cons: "We have to wait inside of the plain 45 min"
Pros: "Entertainment options"
Cons: "Subpar , cramped flight the entertainment was the highlight"
Pros: "I felt like the staff was always doing something. Drinks, then food, then more drinks, then even ice cream! I really enjoyed this flight."
Pros: "Reliable and efficient."
Cons: "It took a while for the luggage to be delivered to the claim area, but it was very late in the day so I guess it is to be expected."
Cons: "They should have someone packing your duty free if they are going to make you check it. My duty free expensive wine broke and I am not too happy. After 2 long flights, time change, and minimal materials to work with I have to box and check my duty free in. Not co"
Pros: "The crew were friendly and helpful."
Cons: "The plane was incredibly old and outdated. There were no plugs for power/charging, there were a few tiny screens scattered around for one movie as entertainment. It was so uncomfortable to not have individual screens for entertainment. The food was awful. I would not want to take this flight again."
Cons: "Very cold airplane"
Pros: "The punctuality of the boarding, take off and landing of the flight!"
Cons: "When I came up to have a seat assigned, the representative could have given me a better seating, not necessarily a First Class ( as they were available AND I checked in as an Active Duty Army Officer) but instead assigned me a seat at the rear of the aircraft! Horrible, if that's how AA treats their dedicated service members!"
Pros: "Flight crew had a great sense of humor - they were extra friendly while boarding as well, made traveling with AA the best! Boarding was delayed due to previous flight but our pilot even managed to get us to Denver early! Wish I could have this crew everywhere I go!"
Pros: "Great crew and plane"
Pros: "Pasta was good."
Cons: "The touch screen did NOT work most of the time.Not able to watch GPS or select movie..."
Pros: "Comfortable seat and environment, great food, smiling helpful staff"
Cons: "American Airlines does not care about its customers."
Pros: "Smooth ride and friendly helpful airline atendents."
Cons: "Seemed to be an unnecessary delay in departing a half hour late"
Pros: "Courteous crew, easy experience smooth "get in and get out" process"
Cons: "Flight was late due to weather but that's beyond anyone's control obviously"
Cons: "Flights were continually delayed along with gate changes that had virtually nothing to do with weather. They lost our checked bag. And on the way back made me check my carry on and lost that too. Will never fly on American again!"
Pros: "Everything was very pleasant for myself and my four year old grandson. Have never had any problems flying with American Airlines. Thank you"
Cons: "One flight attendant in my section (23H), plonked food down on the tray with a curt, "passengers-are-a-nuisance" attitude. Her male colleague, when I asked about a spoon for the tub of ice cream said "It's there. If you can find it, you can eat it." I am a 71 yr old woman, and was shocked to be spoken to with such impertinence. Had I not already been travelling for16 hrs, having started the day in the Occupied Territories, I would have reported him to the senior person on board. I was just too tired."
Cons: "-No pillows nor blankets were offered"
Cons: "The counter manager at PHX, Lanell Monarrez was a total witch and whispering to Lanya in front of me was very unprofessional. I paid a full fare 1-way ticket to get out of PHX as they were not willing to allow me to fly standby or make a change to my existing ticket. Crappy airline service at the counter. Good flight crew."
Cons: "Person on my seat on previous flight puked and it had not been cleaned up. Puke in the seat tray and on the floor. My personal bag had pile all over it. Yuck."
Cons: "The only negative aspect of the three hopswas a couple of gate changes prior to boarding... one at Dallas and one at Charlotte and the could not have been much further apart, new gate from the original gate... but it made for a leg-stretcher during a long day of sitting"
Pros: "Landing at Logan and getting off American airlines"
Cons: "We arrived at St Stomas airport 85 minutes profile to our flights departure. The female manager, Latoya, at the desk was overly rude and completely out of line the way she was speaking to guests. Apparently American Airlines requests 90 minutes before departure to check you in, however their website does say they will try to accomadate customers that have arrived late. This employee refused 24 people access to the flight that we had booked and paid for. She related that she could put everyone on standby for the next and final flight out of Saint Thomas and standby for multiple connecting flights from Miami to many different parts of the country. This is because American Airlines over books their flights on purpose and has no problem leaving people stranded at an airport. Another employee related that it was easily accomplished to confirm is for the flight as we would have plenty of time prior to boarding since the aircraft had yet to arrive from its original location. American Airlines would not speak to any of the paid customers and would not look into other flights to see if there were other options to get customers home. When we boarded the plane there were still 4 customers that American Airlines stranded at the airport with no more flights out of the airport that day. This was an absolute disgrace and it was disgusting to see how the American Airlines staff were treating people. Their companies customer service has nothing to say other then sorry. I will never fly American Airlines again and now know why so many other people also feel this way."
Pros: "The crew was kind and courteous. Highly professional and helpful."
Cons: "Aside from flying through a huge storm which is out of anyone's control and arriving 20 minutes early only to have to sit on the plan as the terminal was occupied, my trip was great."
Pros: "There were no unexpectedly positive surprises. There was nothing that stood out as a positive experience beyond status quo"
Cons: "The airplane was older technology on three of the four legs. No charging outlets, or personal entertainment except on one flight. They also lost our bag, so that really stinks. They Gate checked my bag, and didn't give me a ticket. I even told them that I'd prefer a ticket, in case something goes wrong, and they replied 'oh no worries, it'll be up in baggage claim". I looked him squarely in the eyes abs I said, OK I'll wing it, but I trust you! He said no worries."
Cons: "Lengthy delay due to a broken seat. Missed connection then the next plane had an equipment issue. Had to deplane after 40 min and wait on a new plane. Every flight has had an equipment issue causing a major delay. I'll never fly American Airlines again."
Pros: "The flights were on time. The crew friendly and seats comfortable."
Cons: "Not a better selection of food items."
Pros: "Loved the idea of a screen in front of me, but mine didn't work"
Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."
Cons: "The seats are TOO DAMN SMALL!!!!"
Pros: "The flight was smooth"
Cons: "Flight was delayed. Not much you can do about that."
Cons: "Make sure all passengers can watch movies"
Pros: "Crew was pretty friendly"
Cons: "Food is disgusting, they should really be embarrassed to serve it to humans. Also, the seats are uncomfortable, don't don't recline enough, and don't offer enough room for normal-sized adults to sit comfortably on a 15 hour flight."
Pros: "We were able to use a friend’s first class companion upgrade"
Pros: "The crew WAS amazing. The seating was a little tight, but ok."
Cons: "For a flight over two hours, a snack would have been nice."
Pros: "Crew did great job filling a full flight quickly and efficiently."
Cons: "Seats are small and I’m 6’ 190 lbs"
Pros: "Speedy departure and arrival early"
Cons: "There were a few bumps. Would be nice to use points for seat upgrades"
Pros: "It was fine. It was a short flight, so I didn't get food, or use any of the entertainment or anything like that. It was a little cramped though, but, like I said it was a short flight, so that was fine."
Cons: "I'm not sure the stewardess is really a morning person. She wasn't rude or anything, but she wasn't nice either. :)"
Pros: "I liked the quickness of the boarding and the going through a fast lane for tsa. I enjoyed the WiFi and being able to charge my phone while enjoying a free movie in my phone."
Cons: "I don’t like you have to pay for the tv, and snacks could be a little bigger I guess"
Cons: "Late conn. arrival. RAN to gate, getting there 10 min before scheduled departure, only to be informed the gate was closed and no attempts to help. They knew we were coming, but..."
Cons: "Seat space was very tight"
Pros: "My club membership....lord knows you need it with United"
Cons: "Delayed past the point of no return....where do you want to spend the night?"
Cons: "The crew were harsh and abrupt. The seats were uncomfortable and tilted too far toward to be able to sit in the upright position. The "reclined" position was a more reasonable upright position."
Pros: "Fact I got home safe."
Cons: "Feeling like we are cattle or sheep and no personal interaction at all. No customer service and everything has a price."
Pros: "The space in this seat I had, was awesome. The boarding crew was rather pleasant and I loved how my gate was right next to my next gate."
Cons: "The attitudes of the flight attendants on this particular flight; they seemed highly agitated, probably because they looked tired, but who knows? Their performance reflected their attitudes."
Pros: "Since the plane was an hour late, many with connecting flights worried about making their connections. It'd be helpful if there was a way to communicate with flights to know whether one would make the connection or not. trying to get off the plane in a hurry is stressful."
Pros: "This was an average flight on a small, cramped, RJ/CRJ. There was nothing special about this flight and this review is only to stop the over abundance of emails Kayak sends you begging for a review...."
Cons: "Please read what I wrote above."
Pros: "I liked that it was a quick flight, and take off and landing were smooth."
Pros: "The crew was awesome!"
Cons: "Delayed flight coming and going!!"
Pros: "Excellent service and comfortable seating, even in economy."
Cons: "Had to wait on tarmac 40 minutes before being allowed to exit the plane."
Cons: "showed up for a 5:20am flight and was told at check-in it was now 7:30... Nobody could have told me that before I woke up early, got a cab early and showed up to the airport early?!"
Pros: "We were on the beach and could have hung out a full hour more if given ample notice... Not too happy about that..."
Pros: "It was so smooth.No long lines ,no delays,a straight thru flight.And on Christmas Eve morning."
Cons: "Delayed flight due to a plane change."
Cons: "My scooter should have been gate checked to BWI. instead it was only checked to LAX due to a error at the gate. It arrived 14choirs later."
Pros: "Gate to restroom distance."
Cons: "How far I had to travel from one gate to the next."
Pros: "More space than El-al. No delays"
Cons: "Food. We ordered 4 special meals and got only one!"
Pros: "All went very smoothly"
Pros: "The crew was very considerate and nice to all passengers."
Cons: "It took forever to board and people had to move because the plane was unbalanced. That shouldn't happen in 2016."
Pros: "It was on time and we got to Dulles early."
Cons: "The lack of snack options for a 4 hour flight."
Cons: "I was treated with the most disrespectful tone, hurried like cattle."
Cons: "i missed my flight because my flight left Toronto late"
Cons: "No free tv to watch during the flight"
Cons: "One of the stewardesses had a terrible attitude. She was rude to people and rolling her eyes at them. She also seemed to be rude to her fellow co workers."
Pros: "Never took the flight to Appleton. However, I can tell you the flight to Green Bay was AWESOME! The entire crew on this flight should be commended and given a raise!!"
Pros: "United's flight crew was very courteous and accomodating. At a time where customer service overall has taken a noticeable step back in most industries, it was nice to receive good service. Especially considering I was traveliing with my family of five (3 kids under 11)."
Cons: "While I understand this is not specific to United Airlines, I've flown now for about 40 years and this incessant need to monetize EVERYTHING on a flight is just frustrating. I am a 6'2", fit man and I'm not able to get a coach seat with leg room without paying an additional premium...in BOTH directions of my flight. This is after paying to check my FIRST bag...but before paying for any food or entertaiment i want to consume during the 3:45+ flight. Yes, charge for WI-FI; charge for alcoholic beverages, charge for OVERWEIGHT baggage. Charging for food and other items which were complementary 10 to 15 years ago is insulting."
Pros: "Every thing was ok"
Pros: "Great wheelchair service for my disability."
Cons: "Lack of leg room, no TVs, no free wifi"
Pros: "I was able to book at the last minute and received a decent price for a flight to st Thomas after I was not notified I didn't have a real ticket with american airlines."
Pros: "Being able to watch movies and shows was really nice and it made the flight go by a lot faster. I was also able to avoid motion sickness from watching it!"
Cons: "The plug on my seat for the headphones didn't work unless you held it in, so I think that was broken."
Cons: "First flight was to leave before 6am but didn't leave till after 8:30 which ment i would miss my flights in DC and not get to St. Thomas until around midnight, too late to get a ferry to St John so I lost a day of my trip. Return trip was late leaving St Thomas, missed connection in DC to Norfolk, Should have been in Norfolk around 5pm but didn't get in till after 11pm. Paid extra for ticket insurance but was told there was no help for loss of day, meals or anything."
Pros: "Great price, easy to purchase thru kayak, change notification thru smartphone. Check in on smartphone, with electronic ticketing, was able to call United to add TSA fast pass/KTN, some reason kayak didn't have place to add when originally booked. Overall a great experience!"
Pros: "The check in was very easy. The staff was friendly."
Pros: "It doesn't matter what I do, with United I always end up in Group 4."
Cons: "The scrum to get my small bag into a large overhead bin full of almost suitcases"
Pros: "I got a great deal on a direct flight from STT -IAD... $329.00 !!"
Cons: "The flight was delayed for approximately 30 minutes ."