Pros: I searched for a car rental at the Appleton Airport. I found and booked a car through Hertz rental. When I got to the airport, I found the Hertz rental desk and was told that the car I rented was from a Hertz about a half mile away. They said they would be happy to rent me a car but it would be an additional $43. I felt the website was deceptive. Otherwise, the car was clean and good.
Apr 4 2016
Cons: The rate quoted did not match the rate charged. Billing department not open on weekends.
Apr 23 2016
Wrong rental location I searched for a rental ca
Cons: I searched on kayak for a rental car at Appleton airport. When I arrived from my flight it turns out the car was rented from an off-site location. Hertz did not provide transportation to the off-site location. I guess that's why it was inexpensive. Won't do that again
Jun 19 2016
Pros: It's always very fast and efficient. The people are always great. Rented from them several times and it's always been my best experience.
Oct 14 2016
Small town rental company great customer service
Pros: Very polite, told me to wait in office and they would pull vehicle closer because it was raining out
Oct 20 2016
Return was a nightmare at Appleton !!!
Pros: Agents on both pick up and drop off were great
Cons: Upon dropping off the vehicle there were no clear signs showing a drop off area since it had been relocated due to construction at the airport. After stopping several people and driving around the parking lots I was able to locate an employee of another rental company who explained I had to drive to the remote lot area. It took me over 20 minutes to manage my suitcases and drag them across the severly damaged parking lot to get them to the building. Under normal circumstances this would not have been as difficult (yet still aneed exhorbant distance) had I not had a recent spine fusion. Once I made my way to the rental desk I was covered in sweat and so very exhausted. The girl at the counter then advised me that I should have left the car in front of the airport entrance. Again as I previously stated, there are no visible signs to notify customers where to go or what to do. I am very disappointed that I was put through this distress and am suffering greatly from this unessasary ordeal. It could have been avoided if the time was taken to advise the customers via email and/or visible signs were located in areas to clarify locations.
Nov 20 2016
Pros: good price
Cons: off airport, but still worth it, and very close to the airport in fact
Dec 17 2016
Price was not honored. Claimed the reservation was
Cons: I was informed that for the price quoted , I was to get a taxi, and also return to off airport location then taxi to airport. Never again.
Dec 31 2016
Quick, Friendly, Great Deal
Pros: Booked online on Kayak for a great price. The girl at the desk was super friendly and quick. They had the car parked right outside the door for me and had already done a full pre-rental inspection and had the paperwork completed. I was in and out in less than 5 minutes. They also let me drop it off at the airport even though I rented it offsite!
Jan 5 2017
Pros: The staff that checked us in was very nice and did their job well. Appreciated that she told us we could retjrn the car at the airport as out flight left so early and we wouldn't have to disturb our family to take us..
Overall it was a very good experience.
Pros: There was a great deal for a weekend rental and that made my choice very easy. Staff was very nice and the car was ready as promised.
Cons: For some reason the ice scraper was not in the vehicle - and there was an ice storm. Oh well!
Mar 25 2017
Pros: They are always sooo helpful and friendly at this location, I love dealing with the folks here. DO NOT make the mistake of using the Enterprise at the airport, which is ripoff city, and they are just plain rude. You actually save a ton of money by taking a taxi to this location from the airport.
Cons: I did not like the fact that most companies are not as easy to deal with.
Sep 6 2016
Cons: When we went to pick up the car, it was dirty inside and out. The engine made a noise my husband did not like, so we had to walk all the way back and get a different car. Second car was ok.
Oct 17 2016
Cons: Part of the grounds are under construction and we had to walk some distance to both go to the car upon arrival and return from the car upon departure. We understood the circumstances, but a shuttle would have been greatly appreciated.
Oct 18 2016
Pros: Very nice riding car and great on fuel
May 12 2017
May 22 2017
Horrible experience and customer service
Cons: Was unable to rent car because no where in my reservation did it say to bring a major credit card. So since I was 2 1/2 hours from home and I was headed south 11 more hours. I had no time to turn around. Had to take my own car. Thank goodness it made it. Called twice to complain and have yet to get a call or email back. Extremely poor customer service. They don't deserve even 1 star.
Jun 21 2017
Pros: They didn't have the car I reserved and I wasn't happy with what they were going to give me, sonhe upgraded me for only 15 bucks. Was very happy!!! Very courteous and friendly service!
Cons: Desk was closed when I arrived to pick up. Delayed one day to the next morning
Dec 28 2016
Cons: car smelled a little like a smoker car. supposed to be n/s.
Jul 26 2016
Excellent personalized service
Pros: Great customer care!
Jun 21 2017
Pros: The price
Cons: That you fooled me into believing I was getting a good price, when in fact you rented me a car w/o free miles included. Who does rent a car w/o at least a certain number of miles paid. So, what looked like a good price ended up to be a scam. I got the car directly from Avis for even less money than you pretended it would cost. Shame on on you for trying to scam people. Never again Kayak.
Pros: Easy pick up. Car in great shape. Better rental than I thought and great value!
Cons: The only draw back for me...and it's minor...I had to drop the keys and leave as it was after 10 pm. I would prefer to have settled it all right then and there. But that's just personal preference.