Daily cleaning, installation of cabin HEPA filters on flights from Ukraine to Detroit Metropolitan Wayne County
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland and Brazil in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
Starting on January 26, all travelers (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have an evidence of having contracted and recovered from COVID-19 prior to boarding the plane.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers returning to the US are advised to stay home as much as possible, avoid being around people and consider getting tested for COVID-19 after returning from travel and participated in higher risk activities.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
There are currently 990 active cases of COVID-19 diagnosed in US and 0 deaths as of Jan 20 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Cons: "Mechanical problems delayed the flight 1 1/2 hours. Other than that, the flight was good."
Cons: "Having Christian music to listen to on the flight as an option"
Cons: "Be on time. Flight delay was ~3hrs. Flight operated by Fly Dubai and eve though my ticket was with Emirates got charged for coffee and water!!!"
Pros: "Seating and entertainment was very good."
Cons: "Hindu Non vegetarian meals could have been better"
Pros: "Direct flight"
Cons: "South African airlines allowed me to reserve a seat. But Emirates didn't have it in the system when I checked in."
Pros: "The a380 business class was the greatest flying experience I ever had. Second to NONE! Must try and book if possible. I fly a LOT and this was just absolutely amazing."
Cons: "Nothing really! Although they do run out of food options so sit as far in the front as possible."
Pros: "Loved the spaciuos seats and great leg room. Food superb!"
Cons: "Annoying passenfer who peobably drank too much"
Pros: "Boarding was good"
Cons: "Peanuts !! Ban them please"
Pros: "The crew was up during the whole trip, offering refreshments and taking a really good care of all passengers"
Pros: "Lots of selection in movies"
Cons: "There was a glitch on the entertainment system and the staff tried to reset with no luck. Our row and the back row was affected and we could not watch anything on the screen for a good 2 hrs of the flight. Boarding was rather disoriented. The ground crew did not give clear instructions to control the crowd."
Pros: "The food and the entertainment was great! Very comfortable seats."
Cons: "The cuatomer service at checkin was rude and the gate staff in dubai was also very rude i will never fly with them again."
Cons: "I thought that may i find a gluten free food on airplane"
Pros: "On board crew personable and trying to do a good job. No one on the ground seems to have a clue."
Cons: "Boarding is shambolic - no signs, no announcements, no disciplined queuing system. Business class sears old-fashioned, not horizontal, uncomfortable. Impossible to get to first class lounge until the Emirates desk opens (we had a 5-hour wait before we could go to security as we couldn’t go through until the desk opened to take checked luggage. They appear unfamiliar with boarding passes on the phone - wanted paper ones."
Pros: "Comfort, amenities"
Cons: "Food did not meet the usually high standard associated with Emirates . The menu was bland and the main course was served cold."
Pros: "Left on time. Reached early. Flight crew was friendly. In flight entertainment was good."
Pros: "Nice ontime flight."
Pros: "The Services, crew, procedures, and the standards."
Pros: "Easy, friendly and comfortable."
Cons: "Last row seats so was a bit noisy. But nothing too bad."
Pros: "Nice airplane"
Cons: "Snub crews"
Pros: "First time on an Airbus and it was a much more comfortable plane. Seats were roomy with more leg room, entertainment was better."
Cons: "Pizzas were pretty bad. Biggest problem was the arrival airport. Dulles is a poor airport. The people movers at arrival for more than 400 passengers are really inconvenient. How 'bout using BWI instead?"
Pros: "Great crew, service, food and entertainment."
Cons: "Hard landing"
Pros: "Vego food was provided Lots of meals"
Cons: "Some of the food wasn't as tasty but it's airplane food"
Pros: "Business class upgrade was available for this flight, and it was well worth it."
Cons: "The food was mediocre, at best. Odd food combination choices. I don't expect gourmet on a flight, so don't try to pretend you're serving it."
Pros: "Booked the wrong flight and had no trouble in switching flights to the correct one. In flight experience was far above average and the comfort level was the best of any flight I have been on."
Pros: "the attention, the comfort, the large amount and options of movies, shows, entertainment channels; the food was good. and most of all the smooth flight and experienced pilots"
Cons: "The seats are small , its hard to move, sleep or to do anything For 15 hours flight you need a little bit more space. But everything else was great"
Pros: "Traveling internationally is grueling, but Emirates business made the trip easy. After my Nairobi to Washington DC flight, I was able to have a productive day instead of sleeping the first full day upon arrival like normal."
Pros: "The service"
Pros: "Flight was light and was comfortable"
Cons: "The flight was light. Even with that the crew seemed checked out. Did not come by to offer additional drinks or snacks. I noticed some unprofessional physical contact between few Crew members."
Pros: "the movies"
Cons: "it was a delay on the way to dubai one hour and on the way back to kuwait 45 min"
Pros: "Good Price with on first priority"
Pros: "USB chargers at every seat Plenty of entertainment options and new movie releases Good food Tidy bathroom Extremely pleasant air hosts and hostesses"
Cons: "Being in Economy Class. The difference between Economy and Business Class is worlds apart"
Pros: "Very good we appreciate good service and good food"
Pros: "OK flight"
Cons: "The lack of attention by the crew was unexpected,"
Cons: "The plain was late & communication by Emirates with the flyers was poor to non-existent."
Pros: "Their entertainment system, meals and aircraft cleanliness"
Pros: "I made it to my final destination safely"
Cons: "Not much overhead space for your bags, so we have to keep them at the bottom of our feet....i was travelling with a senior on a wheelchair and the idea of her going up and down the stairs into and out of the airplane wasnt so pleasing...the cabin crew could be easily mistaken for any other passenger becase of dress code..."
Cons: "Flying east from Brazil by Emirates to join my friend in Dubai and then not allowed on the aircraft because I missed the gate by 5 mins. The next flight was two days later!!!"
Cons: "Leg space is very little.. Rest rooms were messy after a while."
Pros: "The seats were very comfortable and the entertainment system (screen, phone charger, etc) including all the entertainment (movies, music, tv shows) was exceptional"
Pros: "My ankle was fractured and the crew (both at the desk and in the plane were very supportive. My experience was better in India (as Delhi airport) than in Dubai and Boston."
Pros: "The coffee was good for breakfast. After an overnight sleep, one wants coffee a.s.a.p. The scrambled egg breakfast was good and tasty. The croissant was fresh. The Batata bhaji was quite good. I appreciate the pre-meal wash cloths. Again, I like the good choice of movies/TV programs, as mentioned in my previous flight. The vegetarian pizza was very good. The flight attendants were very pleasant and helpful."
Cons: "I would like to be offered a second cup of coffee for breakfast, as the cups are small (not complaining about the size of the cups, as they are standard on planes). I asked for tea after lunch which when I tasted, it was only warm, not drinkable. I told the flight attendant and asked for a new cup of tea. I didn't get it until later, I asked again. This time I got it, but it was weak and not a good cup of tea. It was like a tea bag had been dipped once into hot water. Pre-lunch drinks were not served until after lunch."
Cons: "Again the same indifferent attitude by cabin crew towards student gustes and particularly females. I was sick on the fligt despite informing crew no care was taken. I lost one of my check inn bag airline is indifferent. No help or compensation."
Pros: "A380 Quiet airplane ride"
Cons: "Food was bland"
Cons: "everything...terrible airline"
Pros: "Some of the crew were amazing and some were grouchy and not very helpful"
Cons: "delayed flight management"
Pros: "very friendly crew (we were flying with two small kids) who went above and beyond to make them as comfortable and happy as possible."
Pros: "Seats were confortable, new plane, the crew was attentive, food was great."
Cons: "Need to update the movie library, the category with the new movies is probably a year or morw old."
Pros: "So far nothing. Plane from Ukraine was delayed by 2 hours and we missed our connecting flight to Washington DC. Now we have to spend a night in Istanbul and missing the event that we had to attend on Feb 26!"
Cons: "Would be better if flight waited just 15 min to let passengers from delayed flight to get on board"
Pros: "Liked that in this day's of cost cutting by most airlines, Turkish decided to win customers with Quality! Premium liquid soap, cologne and moisturizer in the lavatories, fresh seafood in ordered special meals, friendly service and good entertainment. Thank you! Didn't expect..."
Pros: "I was feeling very bad during flight. Crew made everything possible to make this flight comfortable for me. They took good care of me and were stopping by me, to check how am I feeling during whole flight."
Cons: "This is not about airlines, but about passengers. All airlines should prohibit passengers to use fragrance. This lady who flew next to me, had strong perfume and it felt like she used half of the bottle, cause it was impossible to breath."
Pros: "Food, clean plane, Nice staff"
Cons: "Flight delayed missed connection lost bag"
Pros: "The bathroom was clean in the beginning of the flight. Speak some English ."
Cons: "Their crew wars lazy . In 12 h flight I got coffee only once . The food was ok, bread was old. Airplane was dirty. Called for flight attendant but had to go to look for them by myself . By the end of the flight there was hardly any jews laughed and no Lamons. The plane was not ready to be full Of people."
Pros: "Food excellent,crew are friendly, polite."
Cons: "No space to sit, or sleep. I arrived in the US with a terrible pain all over my body."
Pros: "The food and the staff are excellent. 90% of the time I can get an exit row seat as I am 6 foot 2. I fly Turkish airlines frequently. This time the plane was full, so I understand that it was not possible."
Cons: "A passenger and his wife were not seated together, so the passenger wanted to stand in the isle and talk to his wife over the top of me for significant portions of the fight. In a full flight keeping passengers out of the isle os key. I know this was a difficult flight for the crew."
Pros: "I was very much impressed with the care and attention of people concerned about me boarding my plane on time once I reached the boarding gate."
Cons: "The difficulty I encountered in discovering and finding my boarding gate in Boston."
Pros: "Friendly and helpful flight attendants, delicious food, great movie selection."
Pros: "They take great care of their customers"
Pros: "On time, hard working staff."
Cons: "The usual dislikes: economy seats, crying babies, body odor of other passengers."
Pros: "didn’t like anything"
Cons: "Very uncomfortable craft with not enough space, the man sitting in front of me was lying on my knees for the whole trip even during service. I couldn’t watch TV ‘coz it was just in front of my nose."
Pros: "The best trip! Thk"s! Good luck,T.Airlines!"
Pros: "Good movie selection and food, crew were very friendly."
Cons: "I felt very cramped in my seat and it was hard to not slide out or to the side."
Pros: "They crew were very pleasant and polite. It was one of best flights I have had."
Cons: "They're wasn't anything I didn't like."
Pros: "It was a short flight. Lemonade"
Pros: "All was fine. No complaints."
Cons: "Live TV news"
Cons: "All was fine."
Pros: "CUSTOMER SERVICE WAS THOUGHTFUL AND EFFICIENT."
Cons: "ALTHOUGH I UNDERSTAND, THE WAIT WAS LONGER THAN ANTICIPATED"
Pros: "Meals, drinks, movies, night kits, blankets, pillows, all included in ptice."
Pros: "Freebies gifts"
Pros: "The planes I flew in were very clean, comfortable and in great condition. I enjoy the seat space and comfort, good entertainment options with great quality entertainment system. The meals were also decent and we were even fed sandwiches on a short flight."
Pros: "Early arrival by full 30 minutes--great."
Cons: "Crying babies, but not airline's fault."
Pros: "The crew was friendly and efficient"
Cons: "Wifi was broken on 2 out of four flights, same with remotes for the entertainment system. Boarding by bus was not good."
Pros: "Average good service, food"
Cons: "Entertainment. Poor movie choice, headphones not good"
Pros: "Exceptional service and very friendly crew members."
Pros: "The crew was mostly kind and the airplane was comphy when no one was sitting by my side. Excellent entertainment!!!"
Cons: "Couldn't find where I should order unusual food. Turkish web is not effective for travelers."
Pros: "Nice little commuter plane from one destination to another. Nothing particular fancy or negative to say other than a good charter plane to get to your layover for the final flight back home."
Cons: "Not having a jet bridge and having to board a bus to get to the plane."
Cons: "Staff was rude, was so bad cannot even use word customer service to describe it"
Pros: "The sevicewas great! i liked their food. It was very fresh and testy. The tv screen had a lots of great movies. I enjoyed my flight. Thanks"
Pros: "The flight attendants were pleasant and very attentive. Great meals."
Cons: "Had trouble with the seat leaning back on one of glights"
Pros: "The seats were comfortable, the food was aiight, the stewards and stewardesses were pretty chill. There wasnt a lot of turbulence."
Cons: "The food was interesting. I thought it could be a smidgen better. I had a layover that was ungodly long, but I guess that's scheduling not flying."
Cons: "Everything was really good"
Pros: "Food was excellent. Service was awesome."
Pros: "Selection of movies and other entertainment options"
Cons: "The distance between seats is pretty small. It was very uncomfortable 11 hours flight for a 6 foot tall individual. On our flight back I called flight attendant several times, however no one came and each time "call attendant" light was turned off remotely."
Pros: "It's been few years that I took Turkish Airline flight, but the service and crew and the aircraft were top notch. It felt like Virgin Atlantics flight and better. I flew with my 3 yo and the stuff kept spoiling him with goodie bags. On the way there (it was overnight flight) I'll give it 5 out of 5 and on the way back - it was a bit cold on the flight, it might be just me, however. The food also seemed better on the way to Turkey; on the way back I found myself hungry more often and the food was not as good (day flight). Excellent, will definitely fly again, just for the service and the experience!!"
Cons: "On the way back - it was a bit cold on the flight, it might be just me, however. On the way back I found myself hungry more often and the food was not as good (day flight)."
Pros: "The provide very good service."
Pros: "All perfect this time. Food was so tasty as always:) crew is very kind."
Cons: "Always delay flight"
Pros: "Still able to rest & crew very nice and helpful"
Pros: "I really enjoyed how comfortable they made everyone feel - no matter if the patron was flying first class or economy."
Cons: "Long flights are usually daunting but I feel that Turkish Airlines made enjoyable. There wasn't anything I didn't like."
Pros: "Only 15 minutes late"
Cons: "Like everyone, I dislike the tight seating."
Pros: "Excellent customer service"
Cons: "Wasn't anything to not like other than the passengers that try to rush off plane the moment it arrives at the gate."
Cons: "The boarding took a long time then when they called for the zone 3 they told us to hurry up. The steward was doing everything by hand motion. You couldn't hear what he was saying. The plane was extremely noisy and we asked what the noise was none of the crew answered. This is not the normal service that I am used to from Delta."
Cons: "Nothing special - just ok - tight leg leg room was expected - no entertainment at all - wifi very slow and couldn't load a book for my almost blind father - just ok"
Cons: "Old 747 ER needs to be junked"
Pros: "Delta Studio"
Cons: "Food choices were not appetizing."
Pros: "Landed 45 minutes early! Allowed me to take an earlier flight Detroit to Boston which made me really happy"
Cons: "We were arbitrarily re-seated due to equipment changes, back and forth and lost our original seat selection even though we wound up on a plane with the original configuration. An international call wait of 1.5 hours was required to just get us back into the economy plus section that we had originally paid for, Amsterdam check-in was chaotic. In-plane staff was not at all helpful with our desire to get seats on the outside rows of our section."
Cons: "Had a death in the family and no one would help me get back home"
Pros: "Quick flight."
Cons: "No A/C on the flight. Good thing it was a short one... Crew seemed rather green. Oversold flight; we were the last to board."
Pros: "My aisle seat on the first flight"
Cons: "No entertainment"
Pros: "I liked that the plane was newer and the box snack was really good."
Cons: "Nothing really"
Pros: "What is the issue?"
Cons: "Delayed boarding as the first flight of the day"
Cons: "Plane was sat broken at gate and needed part to be flown in. 150 minutes delayed. Not acceptable."
Pros: "The costumer services."
Pros: "My flight was delayed 40 minutes in Detroit after a 3 hour lay over we boarded the plane. Then 45 minutes into the flight they said the landing gear light came on and they would be going back to change plans. My mother with Lymes disease was waiting 3 hours in Providence supposed to arrive a 11:50 instead 2:50am we were so tired missed a day of vacation."
Pros: "The organization, the shortening of the flight time."
Cons: "At the Orlando airport, the LACK OF SEATING BY the gate!"
Pros: "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"
Pros: "I missed my flight for the first time and I was having a complete meltdown at the check in desk until the sweetest agent said "oh no worries sweetheart, let's find you another flight back home"... It seems so simple but with the morning I had, this simple act had me in tears! The kindness and patience she showed me was amazing and definitely the reason I will always fly Delta to any and every destination they are able to take me! <3"
Cons: "Know that if you buy an E ticket they won't assign you seats until you arrive at the departure gate."
Pros: "When I finally was assigned a seat (after my "Runaround"), I got a slight upgrade: Row 12 was a roomier seat and I got a choice of fruit for a snack."
Cons: "Runaround by gate agent: The gate agent was located about 15 yards from the actual gate. I waited there 20 minutes before anyone showed up, to get a seat assignment. When she showed up, she said she would not give seat assignments for another 15 minutes, so come back then. When I came back she said she wasn't giving seat assignments; go see the person checking in boarding passengers at the gate. That agent said she couldn't give me a seat, but watch the monitor for my name for seat assignments, then come back. Why couldn't the first gate agent say that instead of giving me the runaround and wasting my time???"
Pros: "Good snacks and movie selection. Seats were spacious and comfortable"
Cons: "Delayed flight, confusing boarding, and not the friendliest flight attendants"
Pros: "Plane was very clean and flight attendants were helpful and friendly."
Cons: "Delta's domestic terminal at JFK is far too crowded, even at 8AM."
Pros: "Decent food . On time arrival !"
Cons: "It was fine"
Pros: "Flight departed on time, arrived early! Boarding was smooth and effortless. I absolutely don't mind paying a little extra to fly on Delta vs the "low cost" carriers. Thanks Delta!"
Cons: "Efficient and comfortable all I ask for"
Pros: "The updated food is a nice change to Delta and a positive one."
Cons: "The attitude of the flight attendants was rude and not a way to act in a customer service industry."
Pros: "we got there"
Cons: "not much to like. a 55 minute delay from a small airport to the hub is going to cause you to miss your connection. Sure enough I missed my flight home and got to spend 41/2 hours in Detroit. They said it was a weather delay. But folks getting off the plane said it was a crew problem."
Pros: "I paid only $100 more round trip to DTW from SLC then I would have with other carriers, minus the hassle of connecting flights and paying fees that they don't tell you about up front (like $25 for a carry-on bag, oh and a another $12 per leg for a window seat). My experience, like my previous Delta experiences was absolutely enjoyable. From the quick boarding, super friendly gate agents, and flight crew, to the free on board entertainment, Delta has won me over once again. Oh and did I mention how great it is to board a flight, relax and watch a good movie, take a small nap, and deplane at your destination! Awesome!!"
Cons: "paying extra for leg room and checked bags"
Pros: "Everything else fine."
Cons: "Made me check my bag - even though ther was plenty of overhead bin space."
Cons: "Our flight was delayed by an hour, which didn't really affect me, as Detroit was final stop. However, there were a large amount of people on the flight with connecting flights coming into Detroit. I am POSITIVE that several of those people missed their connecting flights as the flight attendants and crew did not allow for them to leave the plane first. As people seem to be so self-centered anymore, the attendants should have announced that people were not to leave until all passengers with connecting flights had left the plane. Very sad that people can't use common courtesy all by themselves, but as they can't, it should have been enforced by the team on the plane."
Cons: "Three hours late leaving Paris. Missed our connecting flight to saint louis. Not much help from Delta."
Pros: "Efficient boarding. Friendly service."
Pros: "First we had a mechanical after boarding. I was rerouted through Atlanta. That flight is now delayed by 2hours. I then had to reroute to West Palm Beach instead of Ft Lauderdale. I will leave 9 hours after my original flight time and arrive 8 hours later. Just ridiculous"
Cons: "See above"
Pros: "The cabin crew serving the main cabin were exceptional. They were efficient, kind and FUN. We were an hour late leaving and 2/3 of the plane was worried about tight connections. They handled it with grace giving each person their departing gate and asking everyone to let a gentleman off with a 10 minute connection. They made the flight memorably enjoyable."
Cons: "Being an hour late isn't ideal and I understand that it wasn't their fault (the plane was late arriving into Denver. Those things happen. They still goto people to Detroit in time to make connections--barely."
Pros: "I like Delta empowering women."
Cons: "Very obese lady in middle seat, 30 D who took more than half of my seat. Not sure how you can correct for that, but made my trip terribly agonizing."
Pros: "movies and food"
Cons: "CDG airport is the worst!!!"
Cons: "Because KAYAK reassigned my flight to airfare.com, I actually flew into JFK. Not my preference and the rebooking process was a nightmare. Very disappointed and I will not be using KAYAK ever again. So stressful."
Pros: "Smooth flight."
Pros: "There wasn't much to like. Just about everything was wrong. The plane was a newish 787, so it didn't feel old. Boarding went well because we complained about how tired we, at 70+, were because the flight was late and we'd been standing up; this resulted in us being boarded with some of the latish priority passengers."
Cons: "Everything, really. The plane was very crowded; small seats, little leg room. The meals were mediocre and the cabin staff were just barely the good side of unhelpful, officious and unfriendly The flight was inexplicably 2 hours or more late in excellent weather. No apologies given, the flight that was originally scheduled for 8 pm left close to 11 pm. While boarding the only light is a purplish ambient lighting that made it impossible to read anything, including the safety material, until the inflight entertainment was loaded up (the lights are only controlled through software-actuated virtual buttons on the screen). The inflight entertainment system is hard to use, too, designed by idiots for use by geniuses. But the very worst thing was the stress caused by Virgin Atlantic in just about guaranteeing that we would miss this flight. On our outbound voyage in January, VA, for reasons nobody knows, booked an ADDITIONAL leg from JHB to CPT on BA at 12:30 pm, even though we were already ON the earlier 9:30 BA flight we'd booked and paid for. Then, when we didn't show up for this spurious flight (because we were already in the air) we didn't book (BA swears they have evidence that VA made this booking), our return flight CPT to JBG three months later was cancelled WITHOUT OUR KNOWLEDGE. If I hadn't been interested in knowing, the day before the flight, if the return BA flight had a meal, I would have showed up at the CPT airport in April and discovered that I had no way to get to the VA flight in JHB! As it was I spent an entire day trying to get back on the flight I'd already paid for. I advise EVERYONE who uses VA to reconfirm flights over and over. There is still no explanation for this. I will never NEVER fly VA again. They are not to be trusted."
Pros: "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
Cons: "The boarding process is always horrible. Folks crowd the gate before their class is called. It creates anxiety and edginess. Never a good way to start a trip. While it always goes relatively quickly I feel it should be more organized and folks made to follow a system. Cramming right up against the ticket counter doesn't do anyone any good."
Pros: "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
Cons: "Boarding class and queuing for boarding is always a clusterf***. People will crowd the gate and board with the wrong class and that creates anxiety and leads to edginess. If a system could be worked out and enforced that would help."
Cons: "had to check my carryon which got WET sitting outside to be loaded on the plane. It was a cloth bag."
Cons: "Everything was great"
Cons: "Food choices"
Pros: "Airplane was good, boarding was fast."
Cons: "On board entertainment (movies / games) was not working the whole flight."
Cons: "The only company that constantly delays flights. Narrow and uncomfortable places in the business class. They waited 4 days for the suitcase! They are not responsible for receiving compensation for the delay in suitcases! Where to write and call?"
Pros: "Crew was good. Flight was delayed because the crew was caught in traffic. Should have a rule in place that all crew are at the airport 2 or 3 hours before the flight is to leave."
Cons: "The flight was good. Landing at the airport expect 2 hours through customs getting into the airport. Since you have to take a bus when you exit the plane."
Pros: "I didn't like that my bag wasn't delivered from Frankfurt to Barselona"
Cons: "Paying more attention to bags transportation between plains"
Cons: "Thanks Lufthansa for amazing service!"
Pros: "Crew! They super attentive"
Cons: "A bit more legroom and seat size."
Cons: "Food need be much better"
Pros: "No I was very uncomfortable"
Cons: "Not have canceled my flight!!"
Pros: "Seat had spacious leg room entertainment was very good"
Pros: "Leg room, comfortable seats, staff great"
Pros: "Smooth flight. Fairly good meals. Friendly crew."
Pros: "Service in cabin"
Pros: "Very friendly and professional crew"
Cons: "Outdated entertainment system on the plane"
Pros: "Staff was very pleasant , polite, and accommodating"
Cons: "No complaints except for the how long is the flight, but it’s a part of a journey"
Pros: "Everything was fine, the crew was excellent. We liked that Lufthansa did provide the special meals (that we requested on-line) for our family."
Cons: "The boarding was rather slow (but not extremely so). Calling boarding by row ranges, like some other airlines do, may speed it up or make it more comfortable. The seats were not too comfortable, but within what one can expect for an Economy class --- and not too bad, either."
Pros: "Everything was dood"
Cons: "No complains"
Pros: "There were blankets and pillows for every seat. There are USB ports at each seat as well as headphone plugs."
Pros: "It's not only pilot/auto-pilot or only weather dependent for sure, but ride was extremely smooth. landing was fantastic. Entertainment options were great. Crew was friendly and attentive. Sucks for LH, but I had to one sitting next to me on the 8-hour flight! no crying babies, no snoring. yiey!"
Cons: "Maybe US is ahead, but my experience with 2 terminals at Hanover and Frankfurt was that information exchange isn't good. Gate number was available at the last hour or so, which then got changed. Not just this flight. many flocks of people were running around to find their new gate... also as I mentioned climbing several stories of stairs with carry-on isn't fun! Not on this flight, but on my initial departure from US to FRA, monitors said go to Gate B. I got in line for Gate B as there was some security check, then we were told there was another B?!@ We had to go down and take the bus for that...written.. No where!"
Pros: "Great service. Comfortable business class seats."
Cons: "Unfortunately the flight was delayed for 6 hours so we had hard time at Boryspil to book another flights to Los Angeles. After talking to 4 different people at cashier booths for an hour, we finely got tickets with Austrian lines to our destination city. I wish that Borispol Airport team could be more prepared(provide more customer service personal) to solve the problems such as a flight delay in order to serve better the passengers in stressful situations."
Pros: "Crew and service was very good,"
Cons: "Reclining seats. Great for you but not the person behind you. It puts the screen about 10 inches from your face when the person in front of you reclines and it's impossible to lean forward and rest your head on the tray."
Pros: "The crew was pleasant, bathrooms clean. Despite a late departure we arrived on time."
Cons: "It was a bit warm on both flights from DTW to FRA and the return. I usually dress for flying assuming it will be chilly but it was the opposite, a bit warm. No individual air control either. the last meal served was a ham & cheese sandwich which tasted odd..I couldn't eat it, other meals were fine."
Pros: "The entertainment choices were excellent and the service never stopped. The plane was comfortable and the bathroom clean. There was some turbulence, but that is not the fault of the airline, nor did it really bother me."
Cons: "There was a snarky attendant, but not all of them were that way."
Pros: "Great crew!"
Cons: "The sound quality of the loud speakers for the announcement was awful. The sound for the movies was also not great."
Pros: "The crew was friendly."
Cons: "We were a little late with boarding. I prefer Lufthansa for travel, but I can think of a ton more, easy to serve, more healthy and delicious menu items. The food smells good, usually, but it isn't that great. The chicken I had was fine, but the side dish (sweet potatoes) wasn't good. The salad had too much radicchio, the soft cheese was too rubbery to cut (spilled my water doing so), the cake wasn't up to German reputation. Also, one flight attendant, got her own suitcase down, at least 5 times, stretching directly above me, with her jacket in my face and never apologizing. My seat wouldn't recline, nor could other peoples. This is why I paid to choose my seat, so I could sleep, more easily but I sat upright the whole time."
Pros: "The price was fair and updated information on flights were sent to my phone."
Pros: "Everything was fine even though the plane was late,"
Pros: "Not go your a day off"
Cons: "Your programmers don't know what they're doing"
Cons: "Sounds in TV doesn’t work"
Cons: "Food was awful. No TV in the seat. And movies wouldn’t play on my lap top because I needed to downgrade the program in order to watch them. Paid $37 for entire flight internet and it didn’t work half of the flight."
Pros: "Fast boarding, friendly crew"
Cons: "The seats were uncomfortable."
Pros: "No vegetatarion food on return flight"
Cons: "No vegetarian food on return flight from Frankfurt"
Cons: "We were late, had to run through the airport just to catch our next flight"
Pros: "All great"
Pros: "The everything was excellent, easy. Very comfortable with nice professional staff around! Thank you!"
Pros: "The attention to detail was fantastic. The flight attendants took such good care of everyone without preference or prejudice"
Pros: "Friendly crew"
Cons: "McDonald's type food. I couldn't eat it at all. TV screen with very slow response, almost impossible to use. Very frustrating on a long flight."
Pros: "ON TIME."
Pros: "I flew round-trip in Business Class from Munich to Kiev and then back to Germany via Frankfort and both flights were on time. The dedicated business class check-in line and advance boarding process was smooth - as were both flights. The cabin crew on both flights were very good and all spoke English well. My chief complaint is with the European Business Class seating model (3 across with center seat empty) - which does not afford much more leg room or seat pitch than in economy class. On the plus side you don't have to get in a fist-fight with anyone over the overhead bin storage problem since there are less people in business class and hence more storage space."
Cons: "The "European business class model" is not that great when you are paying a premium price to ride in Business Class. I think the prior 2 x 2 arrangement on each side with larger (and more comfortable) seats...plus more legroom and seat pitch...is preferable."
Pros: "Everything was pretty good. Except for the seats."
Cons: "On the long haul flight the seats started to hurt after a few hours. The seats on the short haul flight felt more comfortable."
Pros: "Nice plane"
Cons: "Baggage claim was extremely slow the ruturn to dulles"
Pros: "Everything about this flight was amazing. The food was fantastic, the service was better, and my comfort was always at maximum. This company makes all American domestic companies pale in comparison."
Pros: "When my traveling companion suddenly became acutely ill the flight attendants stepped right in and assisted him to an available Business Class area where he could be cleaned up (including changing his soiled shirt to a clean one from the 1st Class supplies) and made more comfortable. They checked on him frequently during the rest of the flight and made arrangements to get us assistance off the airplane in Detroit and through the crowded airport in record time in order to get him to the ER as soon as possible. We are so grateful to them for their caring help during what could have been a very embarrassing situation."
Cons: "We had no complaints or suggestions. Flying with Lufthansa was a wonderful experience during a difficult situation."
Pros: "Flight cancelled see above"
Pros: "on time departure"
Cons: "seats from Kiev to Munich were terribly uncomfortable. Food is very bad. After what the luftansa pilots i will never fly Lufthansa ever again. Our outgoing flight was a nightmare and destroyed our short vacation"
Cons: "Kosher snacks were missing.."
Pros: "The raw was empty and I could sleep whole 10 hours"
Cons: "Choice of movies and TV programs"
Pros: "Service was very good"
Cons: "Food should be much better than this. Otherwise everything is ok."
Pros: "Good flight , bad flight delay and luggage."
Cons: "To be on time"
Cons: "Boarding crew was nasty will never fly with you guys again"
Pros: "New dream-liner from Wew to ORD"
Cons: "I ordered Kosher food but they didn't have me on the kosher food list - I ended up not eating!"
Pros: "I had to pay 75 USD for 3.6 KG extra. Very annal"
Pros: "Clean, safe short flights"
Cons: "The 30 minute layover was close"
Pros: "Very nice staff on board and timely departure"
Cons: "Cold during the flight"
Cons: "Food terrible"
Pros: "All flights were on schedule"
Pros: "Medical help"
Pros: "The crew was friendly, seats were comfortable and boarding was prompt and fast."
Cons: "The food was not good at all and the entertainment selection was so limited. This was so weird because coming back from Vienna it was the complete opposite."
Pros: "Safe trip"
Cons: "There were a large group of very smelly passengers that came in at the end portion of boarding. The AC counldnt handle it and the crew didn’t use any spray to save the rest of us suffocating passengers. Thank goodness the flight was short."
Cons: "First there were problems with the plane... then it got delayed... I missed my connecting flight... now it’s 2 am I have a wedding to get to in 4 hrs and I finally just arrived ."
Cons: "Missed my flight!!!!!"
Pros: "I had double seat all to myself so that was nice."
Cons: "The flight was delayed by 2hrs because of the strike - very annoying. The food was average for the plane foodn but the desert was excellent"
Cons: "Entertainment options are limited. Austrian flight attendants were quite grumpy on this flight."
Pros: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Cons: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Pros: "too short to tell."
Cons: "Not applicable"
Pros: "The food was good"
Cons: "Everything was fine"
Pros: "Great experience, friendly crew!"
Pros: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."
Pros: "Flight Attendants super friendly as well as ground staff in Salzburg."
Cons: "Seats a little tight."
Pros: "Boarding was easy, on time"
Cons: "Crew's attitude for any request was snobby and harsh"
Pros: "Seating did not feel cramped for a 10 hour flight. Frequent passing of water and juice."
Cons: "Flight attendants were a bit stoic but did their job."
Cons: "Food I think getting worse."
Pros: "I like the food , service and clean airplane."
Cons: "When I was boarding all representatives was very unfriendly and I would say they were rude."
Cons: "We flew from TLV to Skopje via Vienna. None of the flight were on time and there was zero communication about the flight status. We arrived to the gate to start the boarding and they just told us wait here for 15 minutes. After 15 minutes we were asked to wait another 20 minutes. Only when we missed the take off time by 10 minutes they bothered to update us and inform us that the flight is being delayed in 2 hours."
Pros: "The seat was comfortable."
Cons: "We were advised to arrive at the gate 45 minutes before departure. We waited an hour and a half more until we boarded. The plane was late on arrival but there were no announcements. No one knew what was going on or when we would board. There was no food served whatsoever. Just beverages. There was no entertainment."
Cons: "Flight was delayed"
Pros: "Very nice crew, great entertainment options"
Cons: "Flight was delayed by 2hours (but we did catch up 1 hour so good job!)"
Pros: "Flight crew was pleasant, calm, and efficient."
Pros: "Very nice and polite crew, great service."
Cons: "Regular breakfast was just a muffin and nothing else :("
Pros: "The hostess are very friendly, good customer knowledge with worm smiles. My name is mulugeta Assefa"
Cons: "The service is outstanding I love it. The hostess are very friendly and they have excellent customer service knowledge. I'm happy. ..thanks..... My name is mulugeta Assefa"
Pros: "Excellent crew and service!"
Pros: "The plane itself was ok, the food also was ok."
Cons: "As usual, boarding in Miami airport is awful which is not exactly coming from austrian airlines, but they also took part in the unpleasant experience. The announcements were badly articulated, the boarding time was delayed and so on. Onboard, part of the crew completely refused to speak english."
Cons: "Crew was not friendly. Attended more to German speaking passengers and were out right rude to those who spoke no German and little English"
Pros: "Boarding was efficient and quick"
Cons: "Seats were uncomfortable."
Pros: "Most things were OK"
Cons: "Except a crying baby near me, during first half of the flight"
Pros: "friendly, helpful crew"
Cons: "I paid a premium to book a direct flight (ages ago) and then had to rerouted last minute (same day) with no reason given other than "it's our fault". I inquired about paying to change destination city and or seat to a premium seat (for the 9+ hour flight) when I recvd the reservations for the new flights that were made at the airport around 8am for flights that left at around noon and 3pm. I was told no better seat(s) was available. However, a half hour before the flight was boarded several announcements were made regarding all the upgrades that were available. Liars annoy me."
Pros: "The crew was nice and the entertainment was okay."
Cons: "It was impossible to make a seat reservation--impossible. When I asked Air Canada they said contact Austrian Airlines. When I asked them they said get in touch with United. Then I was told I could book a seat 24 hours in advance. When I got email I couldn't--said I had to do it at the gate. When I got to the gate I was told I had a seat in the middle of the plane. Not true I was at the back of the plane. Just awful"
Pros: "Fast and short flight between Vienna and Warsaw. Not much good or bad."
Cons: "Shuttle bus from the terminal took awhile to leave to the plane. No air conditioning to the shuttle. Very hot. Was uncomfortable."
Cons: "The Air France flight was good overall. The food was okay, comfort good, boarding good, crew excellent."
Pros: "best blanket any business class."
Cons: "Comfort/ food and service could have been better"
Pros: "Ground crew was very helpful. Nothing remarkable about the flight"
Cons: "Flight was late. This made the connection in Vienna very stressful"
Airlines flying from Ukraine to Detroit Metropolitan Wayne County have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Ukraine to Detroit Metropolitan Wayne County
Masks required on board, masks provided on flights from Ukraine to Detroit Metropolitan Wayne County
Social distancing seating
Middle seats unavailable to book on flights from Ukraine to Detroit Metropolitan Wayne County
Testing for antibodies, testing for symptoms for flights from Ukraine to Detroit Metropolitan Wayne County
Waiving of change fees. Search flexible flights from Ukraine to Detroit Metropolitan Wayne County