Pros: "On March 4, my wife and I made a flight from New York to Sydney with a transfer in Doha, Qatar. We flew the Qatar airline business class. Everything was great despite a very large flight. New plane, very clean. Wide comfortable seats turning into a large comfortable bed. Great menu and good wine list. All staff are professionally trained and very friendly. All this made this flight very comfortable and we were not tired."
Pros: "Excellent crew. Very good food. Comfortable seats."
Pros: "Crew did a great job keeping the long 11hour flight manageable!"
Pros: "Crew was great and food was nice!"
Pros: "The 1-hour complimentary wifi."
Cons: "Hope they had the immigration/arrival card on the airplane."
Pros: "The crew was very friendly."
Cons: "Seats can get better."
Pros: "The crew was amazing"
Cons: "The tv didn’t work throughout the whole flight. Very uncomfortable seats"
Pros: "The crew provide good service but personally i did not like the food that could be lot better."
Pros: "Sevaral bathrooms available. Flight attendant wotj good attitude"
Cons: "Boarding process"
Cons: "Better vegetarian food"
Pros: "Seat more comfortable ."
Cons: "there is need to improve food & entertainment section."
Pros: "The crew was super amazing and went to all extent to make our journey with infant comfortable"
Pros: "Crew was excellent"
Cons: "Boarding at JFK is very bad. They do not know the meaning of priority. Food from JFK to Doha pretty bad."
Pros: "Crew was very accommodating"
Pros: "courteous service and a clean modern airplane"
Cons: "The sound system was inadequate on the TV and the headsets were uncomfortable. The queue at the check-in needs to be better controlled, it was a bit chaotic."
Pros: "Qatar is awesome. Amazing service and great new planes."
Cons: "All good"
Pros: "The service was great and was on time"
Cons: "The service and was"
Pros: "Food and flight attendants were excellent in Business Class"
Cons: "Sitting near bathrooms was a bit noisy and difficult to sleep"
Pros: "Best business class I have ever been on. Better than most First class."
Pros: "Very comfortable flight with excellent service."
Pros: "The plane had everything I could want."
Cons: "Unfortunately, the plane was late, prompting me to miss my connecting flight. These things happen, I understand, but most upsetting was the fact that Qatar Airways provided very little information to those of us missing our flights. While on the plane, when those of us with short layovers mentioned that we may be late, we were told "you'll be fine - they hold the planes for a bit." When we deboarded the plane from New York, we ere wrangled into groups depending on our destinations. Many of us assumed that we were going to be taken to our next flights as we had been told they would be waiting for us. The airline rep in charge of my group refused to tell us any information, however, only admitting after we got confrontational with her that we had missed our flights. She then offered no information about what would happen to us, telling us we'd find out when we got to the rebooking counter. Very unprofessional. I was told that I would have to wait for another 24 hours for the next flight, necessitating that I would spend the night in Qatar. I was put up in a hotel that was decent, but again that offered very little in terms of customer service. We were given an $80 meal allowance, but despite me not using it, I was nickeled and dimed in other aspects to where I ended up paying $20 to help reschedule a flight that I had missed in my destination country. The whole ordeal was a nightmare and mostly due to poor communication and very cold, almost robotic interactions with the QA staff on the ground in Doha."
Pros: "Excellent service..!"
Pros: "Service, attentiveness, food."
Cons: "lack of ability to pay to upgrade even though there was plenty of empty business class. (Almost all seats were available)"
Pros: "Great hospitality"
Pros: "service, food and cleanness"
Pros: "Worst customer service"
Pros: "Food is good"
Cons: "Economy seat"
Pros: "Qatar has one of the best service in the world"
Cons: "Nothing that I ca th think off"
Cons: "Such an uncomfortable flight. Poorly organized, was a total chaos. Will never fly Qatar again!"
Pros: "Not much really."
Cons: "The air craft was old, I was sitting on the exit row and the screen was loose and the window on the exit row was leaking. The food was bad and the service was poor. The flight attendant kept on forcing things on me rather than asking me what I wanted."
Pros: "The service and the food were amazing!"
Pros: "Professional courteous friendly and communicative"
Cons: "It's been more than 50 hours and I still haven't received both of my checked in luggage"
Pros: "On time departures Good entertainment options Could charge my electronics"
Cons: "Food was ok Boarding was somewhat disorganized"
Pros: "The professionalism of the staff"
Cons: "No comment"
Pros: "Nothing that i like"
Cons: "Delay, bad food, no strict rules about passenger moving seats"
Pros: "Everyone on duty!!"
Cons: "Food options on both legs were terrible. On the first leg, only one of the three options was actually available. I understand that you have to account for varied decisions by customers, but only having one of the three listed options when you're just half way through the cabin is pretty weak. Disappointed that entertainment options hadn't changed from the previous month."
Pros: "The crew were nice"
Cons: "The screen of my seat and my mom ( sitting next to me) and the lady near the window stopped working after launching and we had to stair in the dark for eleven hours the flight attendant tried but couldn't fix it. The seat itself was broken and I had to put the bottom Cushing back every time I stand up.the cue to the rest room ( one off them has a broken lock so you can't lock it ) was very long and I had to wait for 25 minutes tell I got in ( the first time I waited too long standing in an air plane )"
Cons: "Ran out of meal options in both flights"
Pros: "The food and seats were very comfy."
Pros: "The entertainment and food was great. The service as well. They are very attentive to any request."
Cons: "The seats feel like a prison at times. It's a pain to ask to go to the bathroom."
Pros: "The staff was good and food as well had a great trip"
Pros: "One of the best cabin crew. Curtious, friendly, helpful and we're always available in the cabin."
Cons: "Touch screens are hardly touch sensitive..you may need to replace the screens.."
Excellent experience. On board chef. Overall will definitely fly Turkish again.
The bathroom were very clean, crews were very courteous, vegetarian food was good. Only issue was legroom. I will travel again by Turkish Airlines. It was the very first time travel by the airlines
It was hard to sleep on the flight. It’s a long flight but the food and entertainment was great!
My experience with Turkish airlines has very disappointing. The crew members were not polite during the flight, I had kindly requested for a cup of water, three times! But I had not received a single cup, I will not be flying Turkish airlines again.
I got confused about flight time and day missed my flight and rescheduled it for another day they charged me again $260. Even I tried to call the airline 4 hours before nobody answered me . I don’t have time now to fight this case but I think it’s not fair…
Cons: "If the disembarking didn't take 45 minutes."
Pros: "Crew was outstanding, seats were comfortable. The food was awesome!"
Cons: "it was perfect."
Cons: "Nothing could have been better. Turkish airline is the best and the VIP loung is heaven on earth !"
Pros: "The Flight crew was excellent - Inflight services were really good. However, the ground service and customer service was horrible!"
Cons: "In-ground service is terrible. Turkish Airlines on-ground staff and customer service staff don't know how to handle any problems. They are unconcerned and unhelpful. They just keep shrugging their shoulders."
Pros: "Crew was friendly and service was good."
Cons: "Seats should be more comfortable"
Pros: "The cabin crews on Turkish work very hard. The food is well prepared ,"
Cons: "Passengers were throwing up and the crew did not pass through the cabin to provide any sickness bags. I had to swap my first row seat to the last row as a passenger next to me had thrown up which had caused the entire seat to be dirty."
Pros: "It was fine!"
Cons: "No problems there... Everything was fairly well organized..."
Cons: "I had to rearrange my bags 3-4 times even though I paid $80 additional for extra weight"
Pros: "Turkish do a good job of giving you a good service for your money."
Cons: "Why not keep us informed why there are delays before take off. Headphones that worked well without having to fiddle with the connection would be good"
Pros: "Food was decent and the crew was great."
Cons: "The air conditioning did not work in the front part of the cabin. I asked about it but nothing changed. It was very uncomfortable for everyone in that part of the plane. The back was cool front was miserable."
Pros: "The crew was extremely friendly. Main course had a variety and the prawns were especially good."
Cons: "No inflight entertainment even for business class passengers."
Pros: "Excellent service, flight attendants are very kind, answered questions, very caring to seniors and children (couple seniors next to me and a little kid in front of my seat). Good are good and always provide variety of drinking. Smooth and punctuated flight. Thanks for your excellent service!"
Cons: "Nothing I do not like. I will take trips with your airlines in future when having s chance."
Pros: "Attendants were very nice."
Cons: "The seats were so close. It was like riding on a transit bus. An 11 hour flight would be nice with just a few more inches between seats.. I don't expect real comfort in economy class but just two more inches would have been nice."
Cons: "Leg room especially between Houston and Istanbul fo"
Pros: "The food and the attention from part of the crew were beyond excellent."
Cons: "The long wait at the gate to board."
Pros: "I did not like anything."
Cons: "Everything. I will never book a flight from Kayak from now on. Kayak just charged us a lot of money and did not do anything for us."
Pros: "Flight time Prices Service"
Pros: "Convenient. Good price."
Cons: "The flight from Istanbul to Alexandria showed departure time 1:30 am, but in reality, it departed at 12:30 am. It wasn't a problem for me but it was confusing."
Cons: "Missed Flight: The flight from Istanbul to Athens was posted as delayed. We were a party of eight and arrived for boarding very close to deadline (minus posted delays) At the boarding gate we were met by six other passengers. The gate was vacant and closed. The real problem happened at the Turkish Airlines desk where we were treated with arrogance, disdain and absolutely no compassion. AS a matter of fact some of the Turkish Airlines staff smiled as they imposed an outrageous fine to purchase tickets to the next flight and continuation of our previous booking. We intend to protest the charges and contact thru many forms of media inform as many fellow travellers of the incident and subsequent treatment by Turkish Airlines. Social media is a powerful tool and although the cards were held in their favor the night of 9-21-17 our protest will not end here. We are fourteen wounded travellers that have agreed to use as many forms of social media as possible to get our message out."
Cons: "My mother is terminal, as in, she's DYING. So she was having a momentous flare up and we were running a little late. NOWHERE we were told we had to be at check in prior to an hour before the flight. Made it there 6 minutes after that "hour" check mark and were unable to make the flight. Tried to rebook and was told to pay the $800 per ticket that we already paid. Who has that kind of money? Guess I'll see if she can settle for sea world or the damn beach instead of Egypt like she wanted to. Thanks for nothing. For absolutely nothing."
Pros: "Lots of in flight entertainment options. Good meals. Very nice and helpful attendants. Gave us pillows, blankets, headphones, slippers, socks, ear plugs, an eye mask, and toothbrush and toothpaste."
Pros: "Excellent customer service."
Cons: "Food was great but desserts were terrible. Rice pudding or almond pudding could be better choice."
Pros: "I truly enjoy my first experience flying on Turkish Airlines! Service was great, flight was smooth, food was great! I liked The whole experience! I'll definitely recommend Turkish Airlines To my friends!"
Pros: "Friendly and attentive staff. Timely take of."
Cons: "Again, nowhere to sit for someone with an extremely painful back, while in line. No access to water or bathrooms once waiting to board."
Cons: "They lost one of our bags."
Pros: "Everyone in the crew was friendly and helpful. The flight was long, but seemed shorter because the crew was attentive."
Cons: "My flight was delayed."
Pros: "The quality of their team"
Pros: "Great food, comfortable seats, Caring staff, Good TV quality and programs."
Cons: "Pathetic vegetarian food."
Pros: "even waiting time was long but i do appreciate all the effort submitted by the airline"
Cons: "may be the free shop the turkish items was not to the same level as in local market"
Pros: "good movie selections"
Cons: "We were pushed to stand-by at the check-in and were told that seat number would be available at the gate. However, this never happened. At the gate, we (30+ people) were told that there are no more seats available on the plane and we have to go to their customer service for another flight. There are no Turkish Airline staff at the gate to explain why this would happen and provide any assistance. We spend the next 2 hours trying to get boarding pass for the next day's flight and the hotel. Again, no apologies nor explanation were given. Thank you Turkish Airline for wasting 1 day of my life. I will try to avoid this airline in the future."
Pros: "Good chow, decent beer, and stewardesses that can walk straight down the aisle!"
Cons: "they lost my luggage by my first stop"
Pros: "Pleasant crew, great quality service, good food."
Cons: "Comfort was not the greatest. Felt smaller than other airlines but trip was 11 hours long so it wasn't comfortable."
Cons: "The service is slow and bad. Very unaccomodating from the first person at the airline desk at the airport tonthe hosts on the plain."
Pros: "Everyone was so sweet and they gave out eye masks which where super helpful. I was more comfortable on this flight then any other."
Cons: "It took a long time to board."
Cons: "Refused to refund cancelled flight"
Pros: "Very bad experience i have to think twice before I book airfare now !!"
Cons: "They need to have emergency back up plans for the passengers who is stuck in the airport it must be international law!"
One of the best Airlines especially in term of value to money
Old plane and small seats
Pros: "The whole experience was pleasant"
Cons: "The boarding process and the gate agent should have much better people skills"
Pros: "The staff on board was very friendly, warm."
Cons: "The bathrooms could have been cleaner. Staff does not show up at all on the staff call button."
Cons: "The aircraft was an old one. Seats were uncomfortable, entertainment screen was nonfunctional, non of the buttons of the control stick worked, headphone connector ports were broken. Can’t say a single good thing about this flight."
Pros: "very poor experience transiting through Jeddah airport"
Cons: "There was no wheelchair that was request. Had to walk long distance in severe pain. no one bothered to listen. Will never fly Saudia again"
Pros: "Crew is extremely friendly"
Pros: "I am using SA from the last three years now. This trip change my mind about the airline reputation it’s competing very well with other airlines. The hospitality is improved 300% the staff are very friendly and professional. They listen to customer and resolved their issues if any."
Pros: "Smooth trip"
Cons: "The electricity plug was not working so I couldn’t charge my mobile although it is a new plane and the hostess tried his best but no luck"
Pros: "I just like long international flights so everything was great"
Cons: "Only issue I had was how cold it was"
Pros: "I like the outgoing flight but i found worst flight ever when i came to karachi i was sick and saudia airline contineously changing their flight schedule and no airport meal offered for the people of karachi so i and other passengers decided that we never ever book saudia arabia airline in future"
Pros: "Service was great"
Cons: "All seems great"
Pros: "I am a big guy. The seat was one of the more comfortable ones in recent times. The five staff that I encountered were all super courteous and helpful. They were also very kind and considerate of the unrelated 6-yr old sitting on the next seat."
Cons: "Pretty much everything was excellent."
Cons: "My flight was great"
Cons: "Check in was the issue. They want us to pay for the baggage in order to check in. Other aircraft they will check you in they won’t give one person boarding pass untill or unless you pay for the bag.. this way check in will be lot faster."
Pros: "Everything was absolutely amazing experience"
Cons: "Free wifi access should be given to international passenger at Saudi Airport,"
Cons: "Bags took one hour and a half to claim them"
Cons: "Baggage weight allowed total of 22kg is too low compared to other airlines."
Pros: "EVERY THING WAS SMOOTH AND ON TIME."
Cons: "Boarding was so bad, no wi-fi, and service was ok"
Pros: "Some of the flight attendants are nice"
Cons: "No Wi-fi as promised to complete my work. Food was ok"
Pros: "I love the way it was mostly empty and I got to sleep more"
Cons: "Kind of like everything"
Pros: "The chair was comfortable and tbe food was delicious."
Cons: "The movies in the tv wouldnt play during the flight"
Pros: "Aircraft was good. Seats were comfortable and crew was friendly."
Cons: "Saudi Airline's Airport terminal in Jeddah is one of the worse airports in the GCC. It is outdated, dirty, not enough seats, small, unfriendly staff and even the so called Alfursan business lounge is nothing special. I would certainly not recommend anyone to travel via this airport, particularly if they have a long connection."
Pros: "I liked that there was an area for praying on flight. Also, I liked the food."
Cons: "My trip had two flights. The first one, from IAD to JED was the problematic one for me. I purchased the highest Internet package to finish some work on the flight. The service was terrible. I purchased 300MB for $25. I barely used less than 60MB in several hours of work because of terrible connection. Yet, when I complained to Saudia customer service, they insisted that there was no technical issue, refused to give me a refund, and did not even apologize. The transit in Jeddah's airport was terrible. The bathrooms are very dirty and smelly. In the return flight, we had an overnight stay in the airport. People typically need to sleep at this time. However, the airport was very crowded and, for so many people, there was not even enough seats to sit down."
Pros: "On time"
Cons: "No tea"
Cons: "It is a common practice for the flights to get a regular delay"
Pros: "Great food, friendly staff."
Cons: "They check your ticket way too much for my liking, it is very repetitive."
Pros: "Every thing good"
Cons: "They cancelled my fight i didn't even got any notice until i got to airport"
Pros: "A few flight attendants were nice!"
Cons: "- Boarding was delayed for almost an hour - Only a few chicken meals were available, and you end up with a vegetarian meal - Only a few Egg meals were available, and you end up with a vegetarian meal - The washroom has only a sanitizer, and no cream or moisturizer available - The washroom needed more cleaning"
Pros: "Everything was so good"
Pros: "Service is excellent"
Cons: "Late departure and Jedda ground staff not very helpful."
Cons: "Screen not working Seat 16L"
Pros: "Food was good .Service good"
Cons: "Bathroom mess ran out of toilet paper"
Cons: "Crew was grouchy. The food was over cooked."
Cons: "Jeddah terminal was one of the worst. There was no WiFi service at the terminal. In flight Service was ok. Bathrooms were terrible at Jeddah airport."
Cons: "I lost my luggages in Riyadh. Was very strict in the weight 2LBS extra was a big deal."
Pros: "The young man and woman who checked us in were AMAZING. Very sweet, jovial and accommodating to the best of their ability. The crew was sweet as well and they seemingly, loved their jobs. The plane was spacious for economy and wide open. That being said, we were able to get a whole row to ourselves, which just put the icing on the cake."
Cons: "At such high altitudes, for a very long period of time and for the latter half of the flight, flying over desert sand, I became very dehydrated and constantly had to ask for water. When I asked the crew if my travel mate and I could just have our own bottle, we were given one bottle to share. As a frequent flyer I try really hard to be as little of a pain as possible, ensuring I bring everything I could possibly need with me on a flight. It is suggested, for every 2 hours you're in the air, you drink 8 oz of water, which for us would've totaled 48-56 oz. it's almost impossible to carry that much water with you while flying. That would honestly be my only gripe, full 16-24 oz bottles of water to the passengers or more water service."
Cons: "Over the food and boarding and all the other things were not good at all. The crew was nice on our return flight."
Cons: "Lost luggage Delayed for 90 minutes"
Pros: "Comfort, service."
Pros: "Everything was perfect! Its my first travel with saudia and found it very good!"
Pros: "New airplanes, delicious food, helpfull staff."
Cons: "The transit airport. Desperatey waiting for the new airport to operate"