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Pros: "It was comfortable enough."
Cons: "I paid 14.95 to make seat selections online but the airline had no record of it so I ended up in a middle seat on this 15 hour flight. In addition the entertainment systems in my section of the plane did not work."

Pros: "Service is excellent, schedule is perfect for us"
Cons: "The audio for my seat didn't work"

Pros: "Nothing at all"
Cons: "Lazy, uninformed and rude staff. Flight 8 hours late. I booked this by paying extra because it was a direct flight, but they changed it anyways because they just do not care. And this is my 5th and last time traveling g by air india, I'm not renting just because I faced this once, I have faced this 4 times. You think united airlines is bad, then you have never traveled in airindia."

Cons: "Better to clean restrooms in between."

Cons: "Nothing"

Pros: "Service staff and air hostesses were very courteous. Food was amazing !"

Pros: "Crew were polite and cheerful"
Cons: "Plane was delayed 9 hours - understand that happens but we received emails, texts, and phone calls all with different times so we were anxious"

Pros: "Air India people had no clue on the flight information. The flight was delayed by 2 hours and they made more that 20 announcements about delays. It was chaotic and within two mins they were changing the announcement content."
Cons: "The check-in person at the counter was very rude. He showed authoritative behavior and was under notion that he is supreme. He had no respect for people and passengers."

Cons: "Bad service, worn out facilities, and my bag didn't arrive."

Cons: "poor customer service by Airindia"

Cons: "Food given was veg even though i had asked for non veg. The flight attendant said they can't give non veg. Attendant not helpful"

Cons: "The flight had mechanical issues. They made us sit until 10 pm but still no flight. Then they asked us to go home and come back next day! When we tried to check/in, they said there are no more seats. Then they finally put us on another airline which departed in the night! This is a nightmare. You should not entertain Air-India on your website. I was totally exhausted and taken for a ride by poor airline management."

Cons: "TV screens did not work at all. For a 15 hour flight this is the worst thing possible. How do u kill time !!!! Food could have been better. The first meal was so less in quantity. I was so hungry but they didnt have more to give."

Pros: "Nothing"
Cons: "They delayed the flight hence my parents Mangalore flight got missed..air India timings are pathetic"

Cons: "Uncomfortable seats. No option to get out at Mumbai. Food as if stored for 48 hours."

Pros: "Staff is good"

Cons: "One has to go thru customs in mumbai (awful experience) then transport them to domestic airport ! We barely made iy to our connecting flight and had to run. Our bags were wet from rain !!! i can see why most people avoid Air-India and Mumbai airport. The morons think building a shiny facility is enough, its EXPERIENCE that matters. Instead of Mumbai it should be called Mum-BYE, just because of the experience."

Pros: "Pricing seating and foid"
Cons: "Nothing"

Cons: "In flight service was bad. Long lay over at Mumbai for connecting flight to Hyderabad.Flight delays"

Pros: "The crew were very friendly and helpful. I paid $25 extra (which isn't much at all) for an exit row and it was as comfortable as it could have been in economy. I got to my destination safely and on time which is most important."
Cons: "I wasn't able to keep the screen for the entertainment system up (I had no seats in front of me so the screen was on an arm) so I could not use the entertainment system. If I had been able to use it, I usually prefer using the audio part of the system and I noticed that only Indian music was available. It would be nice if some western music was also offered."

Cons: "Service Om the plane was horrinle"

Pros: "There was nothing like about"
Cons: "First of all flight was 8-9 hours delay from destination Secondly they did not had precise time from Newark at what time flight would depart and than flight reaches India 4.5 hours late."

Pros: "Flight was on time"
Cons: "One of the male crew behavior was bad. Equipment on the flight was old and not working."

Pros: "Flight made it 10min early than the reported time, despite the late boarding."
Cons: "No wifi. List of movies, songs and TV shows is very limited and outdated. Seat remotes have missing buttons. some of the sealed blankets (provided on seat) were very dirty, can see that someone cleaned their earwax on it. Food is mediocre. Boarding was an hour late."

Cons: "Had a connecting Air India flight from Delhi which was 10 hours later. Would have been great if I could have had a better connecting flight"

Pros: "Crew very competentant and attendants very courteous."
Cons: "Food a bit spicy!"

Pros: "Food was great"

Cons: "1. The screen on all the 3 seats was not working. 2. The seats were not comfortable as they were very old. 3. They mentioned there will be a stopage at Mumbai but instead when we reached Mumbai the crew was not aware and they asked to collect bags and checkin again through domestic terminal within half an hour. Would not recommend to friend and family."

Cons: "Using the entertainment system was very cumbersome. For one thing, it did not work at the start and someone had to reset the system. Even after that, the system was very sluggish in responding to commands. The range of available selection was very limited."

Pros: "Crew was very welcoming. Great service."

Pros: "Flight reached ahead of time.And being non-stop, it is very convenient"
Cons: "Equipment was old. The service was mediocre. Food was also pretty average."

Pros: "It Fly Finally! The services in the aircraft was very boring faced no help just doing the work with no smile or helpfull way like people are things or Goods airlines. The staff was not courteous. the bording facility was not good. the food was also not upto the mark. There were very old movies on the TV. You should keep a column of Chalta Hai !. Good Air hostesses great services.Only Acceptable Fact & Flying Captain & Crew Safely Took us From New York To Bombay in Over Crewded Plane!"
Cons: "Delay / Food/ Getting Boarding pass after 2 Hours/ Everything. Flight was, 3 hours , late - No announcements informing that the plane was running late. People started lining up to board outside the gate, but with less ground staff Food was stale.Horrible I . Overall, pathetic condition of the aircraft."

Pros: "Nothing"
Cons: "Air India cancelled our flight out of JFK "Because of the weather" as i was looking at planes taking off there to a perfectly clear blue sky. They do not invest in deicing equipment, presumably. I received a generic auto-text that the flight was cancelled and told to call them. After waiting on hold for almost 30 minutes, I was told there was absolutely nothing they could do to rebook us anywhere within the next 5 days. Our only option was to accept their full cancellation of both the outgoing and return trips. Completely miserable experience."

Pros: "Everything was smooth sailing and even landed 45 minutes early into London. Service was good and no complaints."
Cons: "Not a huge selection of movies in the in-flight entertainment but enough to get through the flight!"

Pros: "Satisfactory in every respect,"
Cons: "Nothing that I can think of."

Cons: "Staff needs to maintain bathroom cleanliness through the whole flight. Entertainment system is ancient and painfully slow. 2 sets of headphones did not work. Finally they gave me a headset from business class which worked. food was a disappointment. Staff was nice to me but rude to many others. One announced - "don't you understand English! Sit down""

Cons: "TV wasn't working and despite complaining, they failed to rectify the issue. Whole 14 hour flight with no TV or entertainment unit was quite a long one."

Cons: "Wishing it wasn’t so long"

Cons: "Tv and lights did not work from the start. This was not sporadic but 7 rows did not have any entertainment or lights for the full flight."

Pros: "On time, courteous staff, excellent smooth boarding."
Cons: "My bag came out broken. I had just checked it in 2 hours ago intact. No bloody respect for people’s properties. Third class attitude towards customer service"

Cons: "Tray table was dirty"

Cons: "While boarding no loud announcement.They were announcing 27 and plus row numbers stand in two lines.and further this line is converted in one line. They didn't announced for less than 27 row.so all were just standing in confused state."

Cons: "Poor service, poor food"

Pros: "Friendliness of the staff and good service"
Cons: "N/a"

Pros: "The entertainment was pretty good. Megar selection, but good quaility. The flight was on time. The leg room was pretty good and the seats reclined back far."
Cons: "-food was poor: too spicy, stale bread. Breakfast was also stale. -the flight attendant ignored my call button request, even cancelled it twice before coming over. Then rolled his eyes at my request for a pillow. -They fumigated the cabin. I'm not kidding. They popped these aerosol canisters and walked around the cabin. I have no idea why. The flight was from NYC to London Heathrow. This was unpleasant to say the least. -since it's a cheap airline, the clientele was as to be expected. Some guy jumped in the lavatory in front of me after I waited 20 mins. The boarding process was like the line for the lifeboats on the titanic. -they played some traditional Indian music during landing. I understand it's AirIndia, but if I wanted music playing I'd have put it on myself. It seemed intrusive and strange. -they "misplaced" our luggage. It didn't come out of the carousel. Bags claim said it's "somewhere in the airport". Myself and about 30 people waited 40 mins for them to find our bags. At least they didn't go with the connecting flight to India? -we deplaned on the tarmac and took buses to the terminal. Once there, AirIndia staff asked us to produce our bording passes again. One women said she threw hers away, since we were already off the plane. They yelled at her saying it made "it" easier for them to process. I have no idea why they needed to see them once we were at our destination."

Pros: "Nothing"
Cons: "Clogged toilets dirty floors shabby seats broken chairs awful customer service"

Pros: "The USB ports"
Cons: "The USB port was broken and didn't work. The Crew member had no patience and was rude and loud."

Pros: "Doesn't matter when I say what I didn't like"
Cons: "We were seated in the 3rd row to a wash room which was broken even before we took off. Water (mixed with pee and other stuff) started leaking and the staff started to put down news papers and sprayed some perfumes. During the flight the leak got worse and carpet under our seats got completely soaked with pee waters. It smelled horrible and we couldn't even put our legs down. Crew didn't do anything to alleviate our pain. They didn't even bother to check on us other than to serve food when the time is up. It was the worst 14 hours our family had to live in our entire life. Shame on Air India."

Cons: "No manners & courtesy. They carry a bored expression & behave as if they are doing a favor to the passengers. They need to remember that they get paid from the ticket fares that the passengers pay."