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My premium economy experience did not live up to my minimum expectations. I've taken this flight twice in the last three weeks, and each experience was the same. The premium economy seat was worn and extremely difficult to recline. It took two people to return it to its takeoff and landing position. The food was OK, but for the premium that a premium economy seat cost, I expect a satisfying meal. Years ago, I looked forward to the experience of flying transatlantic on Lufthansa (I especially enjoy the hot towel before the meal), but this is not been my experience recently. I'm not going to use Lufthansa again.

If was mostly my own fault. I booked and paid for a window seat. That was a mistake for a long flight. It was hard to get up and use the bathroom. The entertainment system seemed primitive for a modern aircraft.

It was a safe and smooth flight. Members of the crew at the second level, business could have been more polite and engaging.

Our seats were not together - one on upstairs business class, the other nicer downstairs business class. Terrible!! A very nice agent worked hard with other passengers & got us upstairs together. Not ideal experience. Check in agent should have caught that! Asked about upgrade to first class for additional $2500 each. Refused upgrade saying we upgraded once already. We booked on business class to begin with so we’re NOT happy!!

Old planes and rude crew. They need a make over and better staff training. Even business class crew was rude and the hospitality was non existent.

I barely made the flight. We had to take a bus to the plane and the plane smelled awfully of body odor. When the flight attendant walked by she smelled of body odor. It was incredibly uncomfortable. Also my luggage did not make it onto this flight and when it finally arrived home the handle of the luggage was all ripped. I will have to purchase a bag again.

No food just water No entertainment possibilities. No jacks to charge phone or anything

Lufthansa employees they has to work more with the customers and they delayed the flight for two hours every 20 minutes every 20 minutes every 20 minutes every 20 minutes

We did not get to experience LH cityline Flight cancelled 15 minutes before takeoff No alternatives offered

I’ve never been charged for coffee on an airline before. Very disappointing

A crew member needs to be assigned the (unpleasant) job of making sure toilets are reasonably clean. The toilets on my flight were revolting - human waster lined the inside of the toilet bowl.

The crew was unresponsive. Not enough drinking water throughout the flight or between services. Two bathrooms so dirty that could not be used.

Impossible charge phone inside airplane. Entertainment system does not support charging at all. Everything else is perfect

This airline cancelled 3 of my tickets and did not even notify me of the cancellation therefoe my advice is to stay awaway!!

The flights that i booked with them were totally unreliable as they cancelled and/or switched itinereis left and right so I definitely could not recommend them. It was as also imppossible to contact them for anything-hence my poor rating

It was an hour late, but these days, that's not a big deal All went well, can't complain

Just fine. Flight was full, so that's not easy, but in general, it was a fine experience, no problems

No real business class on this plane, I had to ask for the food 1.5hrs after take off, super warm beer, very very poor service