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The row of seats were so cramped it was difficult to get in and out of your seat. I even upgraded. A long flight and sad accommodations 😵‍💫 the shorter flight was very comfortable and the seating was spacious

I bought a ticket and paid for for our luggage but I had to pay for my luggage again. I’m so disappointed! We had a 30 min delay and because of that we missed our connecting flight and were told that we would be on the next flight (9am flight ) but we were landed we were booked at 12pm flight. I had a little baby w me, it was very stressful. I begged to leave at 10 am at least. I was emailed that we get a voucher but they didn’t work when we were at a breakfast store. I’ve been always happy w Lufthansa but this time was awful.

Good service … bus transfer upon arrival from plane to terminal: atrocious!!!

We had a 1 1/2 hour delay before we left Denver. When we arrive to Frankfort, they didn’t announce that people with connecting flights to exit the plane first. My next flight was already boarding when we we taxiing in to the gate. I waited another 10 minutes to get off the plane. I had to run to catch my next flight. I mean run! I made it with one minute to spare, but my luggage did not. My luggage came two hours later on a different flight.

My flight was late from US to Frankfurt so I missed my connecting flight flight and I had to wait for long to catch the next flight which was very tiring. Otherwise everyone was very nice.

It would have been nice if my luggage had made it onto my connecting flight as well. Now I have to wait for my luggage to be delivered and that might take a while, which certainly put a damper on the entire experience.

Crew was not happy. Very uncomfortable seats. When person leans back in front of you the screen is too close to me. Food was awful.

They lost my luggage and despite all follow ups through emails and phone calls they don’t give me an update

Everything went really well. Snacks could be better and there was no tea/coffee service after dinner. Crew was helpful and friendly.

Both flights were delayed and we missed our connection. Our second flight was delayed 3 times. I have always had great service and never any problems with my flights on Lufthansa. My last two flights were, unfortunately, awful. I fly quite often to Germany and have had better luck with United than Lufthansa.