Daily cleaning, installation of cabin HEPA filters on flights from Uruguay to Texas
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Scores according to KAYAK customer reviews
Pros: "Crew was great, flight in general was okay"
Cons: "The plane itself and seating was filthy, some unknown substance fell on me from the vent above, there was a bunch of crumbs in the seat buckle that fell out all over my lap when I fastened it. I'm not sure the tray table was wiped down, or at least not very well. The in-flight tracker was completely incorrect, I was on a 4-hour flight and it read 14 hours and counting throughout."
Pros: "Crew was absolutely amazing!"
Cons: "Delta check in was HORRIBLE! I was charged for a bag check in and had to take my bag through security and they threw away my cologne and razors."
Pros: "The movies were good on the plane."
Cons: "Everything! I was given a wheelchair, wheeled to a spot and told to stay there. I waited over an hour. I couldn’t get thru customs and security alone and I had to ask a non employee to help me the whole time, I was then yelled at by an employee because they didn’t think I was handicapped at the gate"
Cons: "They could improve the boarding process."
Pros: "Delta, as always, comes through! Although my original flight was delayed, Delta provided the option to rebook on another DL flight at no additional cost. They made it super easy! As always, the crew was friendly, helpful and professional! Thanks!"
Pros: "The booking in staff person was positive and friendly. I was disappointed that the system would not allow me to be placed on the upgrade list as a silver Velosity me mm ber partner to Delta."
Pros: "Seats were comfy movie was great"
Pros: "Lots of in flightentertainment options"
Cons: "the flight was delayed by about 90 minutes and the gate was changed two times."
Pros: "That we landed an hour early."
Cons: "That the seats were so cramped."
Pros: "The plane had more leg room and felt less confined because of higher ceilings."
Cons: "The 2 bathrooms in the rear are VERY narrow. I'm average size and barely fit. Also, the waiting area in terminal 3 at LAX is very crowded and noisy and the options for charging portable devices is minimal. I will definitely avoid Delta if I have to go through LAX."
Pros: "Excellent support from all the Delta associaties"
Pros: "Good flight attendants.."
Pros: "Inflight Service is great"
Pros: "Good service. And good features. Enough space in seats in first class."
Pros: "Olivia Sanchez and Yvette Diaz were absolutely. 100% phenomenal. They upgraded my friends and I to a flight tomorrow, and we can still meet with our group in time."
Cons: "Our flight was delayed at 12:07am, and we would have missed the connecting flight."
Pros: "My upgrade was fabulous!"
Pros: "Flying first class and the attendants were wonderful"
Pros: "All good"
Pros: "Coldest flight I’ve ever taken. Not sure why I paid $60 to fly in comfort when I had to endure the arctic temperatures. Free WiFi never worked once either."
Cons: "That I was going to be charged $125 for oversized luggage unti"
Cons: "My flight was delayed over 3 hours and I have reached out to Delta and no one has called or emailed me back."
Cons: "Delayed so I was not home until middle of the night."
Cons: "missed flight bc of delay with first flight. jad to wait 5 hours at lax"
Cons: "Boarding was not smooth. They got me and my son mixed up as we have same name."
Pros: "i liked the aircraft and the fact that you could watch movies on your phone!"
Cons: "you couldn't hear the staff when they started boarding the plane"
Pros: "Smooth, quick and comfortable flight."
Pros: "got to change my seat and have a spacious exit row"
Cons: "I have the worst opinion of the Delta company, when I was flying to Atlanta on October 20 they changed my flight at the last minute I had to leave until my job to take another flight. Just today when returning my suitcase did not arrive they sent it to another destination. I think the company gives very bad service."
Pros: "Great Food. Good entertainment. I recommend the aisle seat if you have to go top the bathroom frequently. :-) I felt that the flight attendants were concerned about our comfort on the flights."
Cons: "I would have liked more of a music and movie selection."
Pros: "Perfect flight"
Pros: "Good food and movies. Comfy seating with plenty of room."
Pros: "Crew was very friendly and gave great service."
Cons: "Legroom was poor, Im 6' tall and my knees were rubbing the seat in front. Flight was full so no alternate."
Pros: "Free movies helped the time fly by. Stewardess, or whatever the PC word us now, Britt was awesome"
Pros: "Excellent customer service. Friendly and helpful crew."
Cons: "Seats where still small in business and first class."
Pros: "Cabin crew was very polite helpful and friendly."
Cons: "Can't change the weather. Flight was delayed a bit but they were very informative as they found out info."
Cons: "Never made it on this flight and in the end my luggage was lost."
Pros: "Crew was very good and nice on the flight"
Cons: "Flight terminal was changed about 30 to 45 minutes before boarding Flight was delayed due to AC problem Configuration of the plane was terrible. Little leg room but the windows did not align with the seats so a window was shared with two rows making it challenging to open or close a window without disturbing the passenger in the other row with whom the window is being shared. No charging outlets in the terminal or on the plane. Plane had no food to offer for purchase. Expected better from Delta."
Pros: "Flight was smooth and flight attendants were nice."
Cons: "Well delta over sells their flights every time and have to buy people out of their seats. This would be fine if it didn't mean that your seats have to be changed last minute and without your knowledge. I choose a window on purpose because I am claustrophobic. I did not pay for upgrade because I was able to select a seat that was a window...had I known it could change I would have. Zero communication just surprise you have a. Ew seat."
Pros: "Friendly staff"
Cons: "Every flight was delayed"
Pros: "Very new plane arrived on time no problems"
Cons: "Nothing everything was great"
Pros: "First class crew was great! Smooth ride, arrived early"
Cons: "Lunch option on LAX-AUS wasn't that good (chicken salad or meatballs), also was pretty sparse on the meal itself compared to other airlines"
Cons: "Missed connection"
Pros: "Crew was attentive, kept us informed throughout, and were friendly. Landing was smooth."
Cons: "Bathroom ran out of tissues and toilet paper halfway through the flight. Alerted the crew, and they added tp. Bathrooms seem to have gotten even narrower, barely any room to move in there! Also, we had to sit on the tarmac after landing for 30 min due to gate traffic. A few minor inconveniences, but overall tolerable."
Pros: "The Delta crew on the flight was wonderful - but the crew at ATL really shined. A huge amount of people for connections arrived at the same time and needed to get through customs and the staff were very calm and efficient in directing everyone and making sure the line moved."
Pros: "The crew was very nice as usual. A bit too many announcements that ran a bit too long. Other than that great folks."
Cons: "No water on the plane so no coffee and no running water in the bathrooms. They did well trying to accommodate but between that and a calibration issue in the cockpit that had us running late it was not the best delta flight I've been on."
Pros: "Clean plane, good service. on time departure, early arrival."
Cons: "I did not like the way the plane was boarded- people could not get into their seats because others blocked the aisles - so chaotic. Passengers were not being rude to one another, it was simply that the process is poor. Could the zones instead reflect both location of seat and area of plane, so that those with window seats at the back board first, then middle seats, then aisle? That way if aisle seats fill first, seated people are not stepping back into the aisle to accommodate others needing to get a seat in that row, while everyone on the gang way must wait for the aisle to clear."
Cons: "New design of the the plane with side to side bathrooms at the back leaves much to be desired. Those were the smallest airplane bathrooms I've ever used!! I had trouble fitting and I'm not a large person!"
Pros: "What they offer is OK."
Cons: "No leg room, seats vastly too narrow"
Pros: "Flight was early. Lots of entertainment choices."
Cons: "The flight attendants seemed a bit distant. Got the job done but weren’t really friendly."
Cons: "Flight cancelled, stranded for three days. No number to call, no communication. Still in the middle of it now... no help."
Pros: "The crew was amazing but the space very poorly"
Cons: "Could be better with more space and bigger seats"
Cons: "Too warm in cabin. Someone was sitting in my seat 7D and actually began to negotiate w me to sit somewhere else."
Cons: "Perdí el enlace con New York por La demora en la salida El próximo vuelo y que me ofrecieron pero 10 horas después de mi arribo En aceptable experiencias"
Pros: "I liked 2 free checked bags. I liked that the flight was uneventful and on time."
Cons: "The staff while professional seems very busy and preoccupied. This airline has a small presense in Ft. Lauderdale and didn’t open for check in for several hours after I arrived. The kioks were not operational. My husband was flying in from Tucson on American Airlines and his flight was delayed. He was to join us on our international flight home. I tried to alert the staff well in advance that he would be arriving late but would be there in time to actually get on the flight. The staff was not helpful with this matter at all. They did nothing to accomodate these special circumstances that were beyond our control. Even finding a staff member that was available for me to talk to was a challenge. My husband’s flight arrived at the airport an hour before takeoff but nothing was done to try to get him on our flight home even though I had explained the problem 2 hours before that. As a result, he was not able to travel home with us on Copa and had to buy a ticket home on JetBlue. We will not choose Copa again."
Cons: "Checking in at Miami was very slow"
Pros: "On time"
Pros: "Crew was nice"
Cons: "I almost lost my fight cause they change the gate and did not alert or announce it.this has happened numerous ti.e with copa airline and because of that I dont think I will be using them anymore"
Pros: "Delicious food, very tasty"
Cons: "Seats did not recline as they should in business class nor foot leg rest lift as it should. Not to business class standards"
Pros: "The food was excellent"
Cons: "Seats did not reclined as they should in business class nor foot leg rest lift as it should. Not to business class standards"
Pros: "Overall good."
Cons: "Food was not good, however service was great!"
Cons: "Freezing flight with no blankets!!"
Pros: "Food, on time, entertainment system, boarding process."
Cons: "Seats could be more comfortable, need more cushion on seat for a long flight,"
Cons: "Nothing, everything was OK."
Pros: "The price, I guess - it's a little cheaper than other airlines. The crew was OK"
Cons: "Tiny, uncomfortable seats. Very bad food (and I don't know if it's good or bad that it was in tiny portions)."
Cons: "Check in in panama is always the perfect definition of incompetence"
Pros: "My overall Copa experience was great"
Cons: "However the food served got me sick. It took me 3 days to feel better"
Pros: "I would like chais mores comfotable.. the flisgt was long an bored, because the entertainmet was not good."
Pros: "Movies,entertainment,but it can be better."
Cons: "Cold coffee."
Pros: "Being on time for boarding and having a pleasant service is part of Copa succesful strategy for making PANAMÁ Tocumen hub a very succesful option for flying to LATAM and the Caribbean."
Cons: "FOOd was terrible"
Pros: "Overall good experience. Crew member were polite and pilot did well flying."
Cons: "Seats uncomfortable and way too cold in the plane."
Cons: "Boarding gate/room was extremely small for the number of passengers taking flight 302 from PTY to LAX. The room is encased by glass walls, once you enter this room you are not able to leave and return to the room due to security. The only choice left was to stay in an air conditioning deprived room (88 degree aoutside) without chairs or a spot on the floor to sit, all the chairs and the floor were taken. It was very hard to patiently wait for the boarding call while standing up and drenching."
Cons: "I purchased a ticket through Copa Airlines for Saturday August 19th going to SFO from Cordoba. Due to me being in the country for 91 days I was not allowed to board the plane and I was forced to lose my flight. I remember paying for an insurance policy on my flight in case something were to happen and I would like to know the refund policy available to me. My Confirmation Number: AKMWL3 thank you"
Cons: "Very happy"
Cons: "Not even there yet...Apparently plane did not meet safety standards. Inconvienced family that had to drive all the way to Orlando, take time from work, waiting for me to return and I now I'm 5 hours late. Staff was not helpful and advised we go talk to customer service at the airport. The flight was also not the smoothest and left many unhappy customers, that won't return to Copa. I understand things happen but they were very unfriendly about this situation..what's the point of spending all the $ on insurance for this situation to occur and there's no compinsation for it."
Cons: "La demora en la partida de Montevideo hizo perder una conexión con Washington y la llegada se produjo con varias horas de atraso."
Cons: "Late departure because of the weather. Why boarding and have us 2 hours inside the plane waiting?"
Pros: "Speedy and timely checking, tasty free meals, friendly staff"
Pros: "The staff were friendly, the flight was comfortable."
Cons: "We were told three different things from three different people regarding vegetarian entree options, none of which actually worked so some consistency would have been appreciated."
Cons: "check in"
Pros: "Customer service was great. On flight food was a great plus that other American based airlines refuse to serve."
Cons: "Then bathroom were nasty. No food or beverage available. No blankets. No pillows. No staff around. Uncomfortable seats."
Cons: "Checking our luggage and dealing with the personnel was very stressful. We will probably not fly with Copa again."
Pros: "The crew was nice, and the flights was on time ,so easy to find the terminal"
Cons: "No food in all from lima-panama / Panama-NY , don't even soda, I have to ask for water. The food ny-panama / panama-lima was horrible test and look like dog food....the company have to change that YES or YES"
Pros: "Everything was great accept"
Cons: "NO WIFI, MAKES NO SENSE. if you love Internet access while you fly Copa isn't the airline for you."
Pros: "I was looking to fly to Costa Rica and found a price offer for $70 through Volaris. I thought this was a good deal until I looked at the baggage policy. Turns out you have to pay for each bag,bringing my luggage total to $50. Thats when I noticed Copa Airlnes had the same price for airfare plus two free bags! I was sold. Overall great service!"
Cons: "Almost missed my flight due to flight being changed to a different gate than what was written in my ticket."
Pros: "La tripulación es muy amable"
Pros: "Quick delivery of luggage at baggage claim Excellent service at airport and on plane"
Cons: "Mediocre (vegetarian) food Broad choice of movies and TV, but quality lacking"
Pros: "Flight with Copa was smooth and easy! No problems!"
Cons: "The staff at Copa are courteous, and they helped with accomodations overnight in Panama."
Pros: "Plane left on time and arrived in Panama City on time which was great for our connection. In- flight movies were good as was the food and drinks. Leg space was better than some airlines. Plane was nearly full."
Pros: "Las personas del check in hicieron lo mejor posible"
Cons: "El vuelo estaba sobrevendido y hasta última hora no me dieron asiento"
Pros: "It was the best flight in years!"
Cons: "Attention is excellent"
Pros: "On the way to my destination on May 28th, both Copa flights were great--the service, the staff, the food."
Cons: "On my return flight with Copa from Montevideo to Panama City the cabin temperature was 16 C (checked with staff, and they did not turn the temperature up). No blankets were provided on this overnight flight. It was incredibly cold."
Cons: "COPA air never offers tea..."
Pros: "Left and arrived on time"
Pros: "Very organized and fast boarding"
Cons: "The Food,"
Pros: "Prompt. Swift boarding."
Cons: "Smelly bathrooms"
Cons: "Everything was great"
Pros: "Boarding went well and the seat was comfy."
Cons: "Sat at the gate with door closed, yet the landing was there, for 20 min, on top of being 15 min late. That could have not happened and it would have been better."
Pros: "Crew was amazing!"
Cons: "The reservation stated 2 checked bags but it was only one so we wound up having to repack and carry a heavy bag as a carryon."
Pros: "Flight departed and arrived at the prescribed airports; nice crew."
Cons: "Pretty much everything else. Severely limited beverage offering: Forget alcohol of any kind, there are only four choices: coffee, water, coke, and sprite. Check the baggage fees!! Even on international flights Aerolineas Argentinas sees a need to charge baggage fees, even for the first bag."
Cons: "Food was bad!"
Pros: "Boarding was generally quick and easy."
Cons: "Aerolíneas charges exorbitant prices for luggage - the 1st suitcase is $40 (USD) and additional luggage is $80 each. When purchasing tickets, it was not stated that luggage fees may apply, and when we checked the luggage we weren’t how much the baggage fees we’re until we went to another counter."
Cons: "Having some sort of entertainment for a 7 hour flight, having a reclining seat would’ve been nice, less than 4 hours of turbulence would’ve been nice."
Pros: "Boarding , They boarded zone 1 and only zone one than zone 2 made for very quick boarding"
Cons: "Food and flight attendants very little service but I think that comes from the airline"
Pros: "It was a short flight with no real problems. After bad weather, everyone was doing what they could to make the flight comfortable."
Cons: "We were delayed because of weather. The boarding process was very confusing and there were very few updates."
Pros: "entertainment and service was very good!"
Cons: "We got stuck for a while on the way out."
Pros: "Seats comfortable, till passenger in front leans all the way back."
Cons: "Pressed call light button. More than 1 hour later, crew noticed it, while serving beverages and simply shut it off without even asking what I needed. With difficulty, I got her attention and asked for her help. Announcement made before descending that seat backs should be up. Person in front of me ignored instructions. Cabin crew walked up aisle so fast she missed that and I could not catch her attention. So, seatback was in my face, a safety hazard, the entire descent. When we left, crew muttered thank you for flying us while she was looking at her phone. Did you ever feel that the cabin crew was totally useless?"
Pros: "Great price, comfortable seats in main cabin, large overhead space"
Cons: "Nothing, except for ‘breakfast’ was a granola bar"
Pros: "On time"
Pros: "Uneventful trip"
Cons: "Tight space on the seats."
Pros: "The ground staff was very friendly and helpful."
Cons: "Lining up to board is very confusing"
Pros: "Free entertainment at your seat."
Cons: "It was a 3.5 hour beverage flt. Would have liked real food. no refills on drinks."
Pros: "Abordaje rapido y atención buena de los pilotos"
Cons: "No pude escoger mi comida, porque se les había acabado el pollo u la otra opción de almuerzo; así que me tiraron una bandeja que traía una pasta rebosada en grasa que me sentó mal durante el vuelo y obvio no quería pasta, quería optar por otra cosa. Únicamente se dio este almuerzo y no hubo una comida adicional o café a pesar de ser cerca de seis horas de vuelo."
Pros: "Checkin, boarding and short flight all excellent as was service staff"
Pros: "Well-run efficient processes. On time actually served food!"
Pros: "Nothing, everyone was rude"
Cons: "Did not let me get in my flight because I had surgery 15 days prior"
Pros: "Wasn’t told before the flight that I needed a ticket out of Argentina by plane, bus or train. Damn near didn’t make the flight. Purchase a bus ticket to Uraguay"
Pros: "Good service and food flight on time"
Cons: "The tiny seat and no much inclination"
Pros: "Not much"
Cons: "After our first Uber driver decided he didn’t want to take us to the airport, we found another one 15 min later. We arrived at the airport exactly 1 hour before the flight but after we had to be sent to the international counter, we were only 51 minutes before the flight. They wouldn’t let us even try to make the flight. When we went to customer service they charged $600 to change the flights - 2 tickets. What extortion. I was very disappointed."
Pros: "All Flights that we've taken on this airline have departed and arrived on time. The crew are courteous and speak English. On short flight, there is nothing served, no drinks or anything, but on longer one over 1 1/2 hours you get some snacks and non-alcoholic drinks for free. On this flight there was an airline strike 2 days earlier. The seats are roomy compared to airlines in the USA."
Cons: "On this flight there was an airline strike 2 days earlier. The lines at the airport were as long as the airport itself. If I hadn't gone to the front and managed to ask a representative about our flight I never would have known that our El Calafate flight was being checked in at a special counter."
Cons: "No food, only soft drinks. No entertainment No wifi"
Pros: "nos dieron dos sandwich nada mas! una vergueza"
Pros: "Flight was shorter than described."
Cons: "Food wasn’t great, even for airplane food. The flight was delayed about 2.5 hrs, with notice 24hrs in advance, which was ok, but it was delayed an extra 45’ right before boarding."
Pros: "People were very nice"
Cons: "Seats are small. Seat in front of me was broken. Person spent 9 hour flight in my lap. Entertainment system did not work."
Pros: "On time.e, good service"
Cons: "No entertainment"
Pros: "The flight attendants were great at all times."
Pros: "Flight being on time"
Cons: "Considering we flew business class Dinner on flight EZE FCO was poor Breakast on flight FCO EZE was very bad (poor variety, bad bread, hot dish was offered together with the rest when there wasnt room on the table) only a bit of butter and a tiny marmelade offered. Definetely not a business class service, more like a economy plus service boarding should be a bit more organized Child meal should be assigned inmediately when you book a child, not upon request"
Pros: "I liked the crew they were very friendly and the flight was not too bumpy."
Cons: "Boarding the flight was very disorganized. They had a switching from one line to another just stand in another line somewhere else. I have a severe allergy to peanuts and the fact that both of the snacks they offered on the plane contained peanuts was very disappointing. I could not only eat the snacks they passed around during the flight but I suffered a coughing attack the whole flight from the smell of the peanuts."
Cons: "Our flight from Mendoza to Buenos Aires was delayed 5 hours. The airline didn't provide any timely information or food vouchers. The experience was very unpleasant, I will avoid Aerolíneas Argentinas in the future."
Pros: "On time, nothing to say"
Cons: "Boarding call whas even erlier than usual"
Cons: "Flight cancelled without giving me a solution for my connection flights. I LOST THEM!"
Cons: "No entertainment"
Pros: "Comfortable seats, great inclination of seats, lot of space between seats and very friendly crew members."
Cons: "Snacks were small for a 3 hours flight."
Pros: "In flight entertainment through wifi and smart phone."
Cons: "Late flight with no information on why there was a delay. Managed to catch the connecting flight but our luggage did not. No one gave us a lost luggage number so no one was able to tell us where our luggage was."
Cons: "not anywhere near enough leg room"
Cons: "In flight entertainment had relatively few, interesting films and no games at all. Food was really poor (for business class) and the drinks on offer were VERY limited e.g. No Whisky at all - despite being on the menu card as available! Only four spirits on offer. Service by the crew was OK but certainly not up to what we are used to in other airlines Business class. Really very little attention given to the passengers (except when asked - not on a preemptive basis)."
Cons: "flight cancelled just informing me the night before departure. no redirecting, no options, no reimbursement"
Pros: "On time"
Cons: "Less than helpful ticketing agent. Didnt get my bags checked properly, so I had to get them rechecked at JFK. I got charged for having an extra bag, my climbing partner didn't. Lost my iPad on earlier flight, no one offered any help."
Pros: "The flight itself was smooth and on time. I got from point A to point B as planned, which is the most important thing."
Cons: "After going through airport security there was another check where they physically went through everyone's carry on bags at the gate right before boarding. It took forever, but I don't begrudge the airline for the stupid things the TSA makes them do. What *was* disappointing and quite disrespectful was that all liquids were confiscated at this check, even though they had all been purchased in the terminal after regular airport security. Water bottles from kiosks and unopened bottles of wine from shops. No warning about this beforehand so we could avoid wasting a bunch of money. Then to add insult to injury, the flight attendants never once responded to the call bell. I was trapped in the middle of the row behind a sleeping fat man desperate for water and without my water bottle. One little cup with each meal didn't cut it, so I came off my 11 hour flight nice and dehydrated and feeling ill."
Cons: "staff can not speak english"
Cons: "They don't come around with drinks very often on LATAM. We bought our startup supply at the airport. First drink round was two hours into the flight."
Pros: "Mediocre flight and service"
Cons: "Check-in was terrible, boarding also very disorganized. Crew on board was ok; very few flight attendants spoke English."
Cons: "Seat comfort"
Cons: "They force the passengers to tag our bagagge ourself and give wrong directions to do this. And they tried yo force you to pay to change sits."
Cons: "suitcase came in torn, cut and did not want to compesate"
Pros: "There was a blonde flight attendant who was extremely attractive which distracted from how hot the plane was during boarding and prior to take off since the air was not on."
Cons: "Turn the air on before you start boarding the flight."
Pros: "The seat was ok."
Cons: "I have a delay for 24hs."
Pros: "Nice hosts. Good seats. Delicious food. Smooth flight."
Pros: "Easy and quick flight. Crew was nice and helpful"
Cons: "We were about 15 min late"
Pros: "Confortable seats, flight on time"
Cons: "The flight attendant kept talking all night with two passengers. I could hear them even with ear plugs. When I finally was able to sleep, she didnt wake me up for breakfast even when I especifically asked to be awakened. And than replied that she wasnt able to wake me. Awful service for executive."
Pros: "Boarded and took off on time Free snacks and drinks"
Cons: "More leg room"
Pros: "Seats were newish, crew was very friendly"
Cons: "They mistakenly sent one of my bags on a later flight so I couldn't pick it up at the airport and instead need to wait for them to deliver it tomorrow"
Pros: "Boarding and Check in was really good"
Cons: "The temperature of the plane was too cold. A bit warmer would have been better."
Pros: "The crew was extremely helpful with my insulin dilemma given the limited resources they had at hand."
Cons: "Food. And some entertainment on an international flight."
Pros: "Premium Economy DIRTY , Aircraft was not cleaned even in Prem. Economy. Seat sold as Business Class on Kayak but actually exact same seat as economy in the back. Mean was disgusting Seat was dirty, Could not understand ANY of the announcements Will definately try a different carrier when available"
Pros: "The LATAM getting our boarding pass, going through the LATAM boarding area, getting on the LATAM plane we were stopped no less than 4 times by this airlines. The women were rude to us. Many people had presents for the holidays that were much bigger than our packs."
Pros: "Crew on board were nice"
Cons: "Staff at front desk were not friendly, baggage pricing and restrictions were unclear. Did not allow for online check in ahead of time. Service at check in desk very very slow"
Pros: "Flying. They were able too get us replacement tickets at no charge but the flight was 2 hours later."
Cons: "Our flight was delayed with no explanation of why and then we missed our connecting flight because of it. They wouldnt let us get on the plane even though the plane was still at the terminal"
Pros: "The service is very good and the personal was so nice"
Pros: "About as comfortable as it could be given a 10 hour flight and a pretty full plane."
Cons: "Boarding at LAX was unpleasant. Waited in a crowded shuttle bus for at least 20 minutes then long drive to a remote boarding gate."
Pros: "I was a little worried because I hadn't flown them before but they were excellent. Plenty of leg room, the flight attendants were lovely, everything was clean, food was good (not gourmet but good) and no real turbulence. It was great."
Pros: "I needed to check a bag at the gate, and the staff were very friendly and patient when I asked them about it. They are all very fluent in both English and Spanish!"
Cons: "Lots of waiting for the plane to board, lots of time without staff at the counter so people sort of piled up with questions."
Pros: "Lancing was excellent. Good leg room, good leather sits"
Cons: "I thought service was good."
Pros: "Normally, getting on a plane in Colombia is an absolute nightmare. People pushing, standing right next to you, when you get on the plane all the old women who do not know how to read always walk to the back of the plane when they're supposed to be sitting in seat 7? Been there? Seen that? Yes ! Seen it a million times. What makes this particular flight so unbelievable, and maybe it was just a training day because there was a lot of airline personnel at the check in kiosk, but I have never processed on to a flight in Columbia, given up my baggage, and be walking to the gate so fast in my life! I truly hope this is something that will become standard, and I pray to God that the other airlines especially Viva will learn how to do!"
Cons: "Overall very good, good crew... minus point.. seats SO tiny, it makes Asian airline economy seats feel like 1st class!"
Pros: "comfortable, smooth flight"
Cons: "Delayed take off due to mixup between crew and passengers... a lot of seat changing before we got cleared for takeoff."
Pros: "The seat"
Cons: "The food. Awful. Awful. Beyond awful."
Pros: "I slept most of the flight."
Pros: "Great service!"
Cons: "The food"
Cons: "Comida, al llegar a mi ya no habían opciones."
Pros: "Good short"
Cons: "Better sandwich"
Pros: "Technology Leg room"
Pros: "Very friendly staff. Specially crew leader Sandra"
Cons: "I never experienced the flight because I wasn't given a seat. The airline oversold the flight and I never got to go. I missed my once in a lifetime experience because the airline is greedy at my (and other people's) expense. I missed out on a priceless experience. Not only that, the bag that I checked did not make it off the flight so I remained in DC while my bag went to Medellin. I had to purchase new toiletries and had to make arrangements to get back to the airport. As of now, I do not plan on choosing American Airline nor LATAM for my future flights."
Cons: "The agents are NOT CONSISTENT in knowledge or charging baggage fees."
Pros: "Smooth ride. Nice hospitality in the evening flt."
Cons: "No good food options"
Pros: "Captain always give us information during the flight because weather condtions were rude"
Pros: "Crew really stood out as exceptional. Friendly responsive and kind."
Cons: "The flight at first had a 3 HOUR delay do to a "mechanical breakdown". We were told that they were going to bring another airplane from Rio de Janeiro. After the 3 hours passed they were only announcing in Portuguese to board the original plane. They never changed planes or provided a clear explanation to the passengers. Many of us refused to board. This was one of the worse experiences I have ever had. The staff was disrespectful and would not help us. We ended up taking another flight until the following night!!"
Pros: "The Dreamliner 787-900 is a great plane, even in economy, and LATAM treated me better than an ordinary carrier, despite the budget fare."
Pros: "The steward/ stewardesses always great."
Cons: "Tasteless food except for the desserts."
Cons: "Wish I used y'all for my other flights"
Cons: "Friendly staff. Took great care of my grandma"
Pros: "The staff at the airport was very helpful. I got in the wrong line (domestic instead of international) but they still checked me in and my luggage. I had to go over to the international line to drop my luggage and didn't have to get in line once again. The crew was very nice and I was impressed that we received a meal for a 4 hour flight. Although I understand it was considered an international flight, I wasn't expecting a full blown meal. SUPER GREAT!"
Pros: "The airline was nice and updated, entertainment was great with lots of new movies to watch for free"
Cons: "The boarding process felt like a heads of cattle. We had to walk two miles through 5 wings of the terminal. Once we got there, thought we'd be just on time but ended up waiting in the terminal for 30 extra minutes, then boarded a bus which sat for another 20, then on the plane we sat for at least 30 more minutes. It was not a good experience. The food was also just average with little options to choose from"
Cons: "Flight was delayed due to late arrival of airplane. That early in the morning? Not a good reason."
Pros: "The boarding was quick and easy as well as the crew was friendly and accommodating. Great end to a fun weekend away."
Cons: "After boarding the plane, it lost power. We sat at the gate with no air conditioning for almost an hour. While they tried to jump start the plane. After deboarding due to the heat (Dallas temps around 105 F), instead of telling us the next available plane to put us on was going to be 5 hours later, they delayed the flight 15-30 minutes at a time. This was a flight from Dallas to Austin and I could have rented a car and driven in a shorter amount of time."
Pros: "I liked the wide and spacious seating."
Cons: "Due to the planes running late we had to board the plane without the plane being cleaned beforehand. I had to ask a stewardess to wipe down the crumbs and spilt coffee on my seat before I could sit down. It was REALLY disgusting!!! There was crumbs all over the seats, Seatbelts and floor."
Cons: "Had a mechanical problem and took us 30 minutes to take off"
Cons: "Flight was delayed an hour. Poor communication with passengers during the process."
Cons: "Did not offer enough WATER."
Pros: "the flight was AVIANCA , not American Airlines"
Pros: "Same as above."
Cons: "entertainment monitor for my seat did not work at all. also on all flights: I was not aware one needed one's own headphones to hear entertainment."
Pros: "Good food, kind staff, free booze"
Pros: "Curteous. Prompt. On time."
Pros: "Good Hospitality"
Cons: "Insuffecient supply of juices etc"
Cons: "My flight was delayed an hour plus and I missed my rental car reservation. So now I'm stuck wih no car."
Cons: "Cramped seating"
Cons: "I bought travel insurance as I do with any trip. I have a complicated family emergency that forced me to call off the trip. Being that I bought trip insurance, I felt good. Well turns out they make you jump through so many hoops that your travel insurance fee is useless. I sent a letter to Allianz (the company that handles the travel insurance) and blasted them for their insensitivity in a difficult time. Going forward, I will not be purchasing travel insurance in the future. It may sound irrational but if you think about it, travel insurance is the tax on gullible people. You hear travel insurance and one assumes that if you spend the extra money on the insurance and something comes up, you can at least get much of your money back. Don't count on it! It's a 1/1000 chance they will do the right thing so the odds are not in people's favor. If you want to be smart, use the money you would have spent on travel insurance on some pre flight cocktails at the airport bar. Air travel is hellish enough without scams like Allianz!"
Cons: "Leg room/space BA offers is calculated for short and small body frame passengers and it is on not acceptable. It feels like cattle Wagon. BA should show consideration for real passengers not some sort of statistical average. I am 6'4" and sitting in your plane's cabin inflicts hours of body pain. The space given is sufficient for children and teenagers. Also sitting in the hot cabin for extended amount of time is extremely uncomfortable. Why there is no cooling and proper air ventilation right from the beginning?"
Cons: "Flight was cancelled"
Pros: "the plane was very new and in excellent condition"
Pros: "NOT much!"
Cons: "My window seat was right against the right engine. I could feel the vibrations and noise. It seemed like an old plane. I was definitely miserable on this flight. Very!"
Pros: "Experienced a 4.5 hr delay to the destination. Family had to pick up grandson (Ibooked trip for him) after midnight in L.A. 2 hour flight delay coming back which pick up had to be re-arranged again by family. Family member flew to us next day via United without any issues. Dont book through this site or use American Airlines!!!"
Cons: "See above"
Pros: "Love these Non-stop to Austin even though they are always full. Thanks for this luxury of non having to transfer in Dallas."
Cons: "The down side is that these planes are smaller so we didn't have any entertainment and therefore no place to charge digital devices. There is however, wifi to purchase."
Pros: "Everything was timely, courteous & pleasant. The aircraft was very clean."
Pros: "I got home safely"
Cons: "The airport was super crowded and the space in the plane was cramped (and I am a small person - 120 pounds). The plane was not clean and I actually picked up a virus on the plane and am still sick. I wiped down all of the surface area around my seat and still got sick. Airline travel is miserable and crowded and there is minimum service."
Cons: "He flight was extremely cold and they did not have any blankets. Very uncomfortable."
Pros: "I was traveling with two teenagers and originally there weren't 3 seats together. When we got to the gate they had reassigned our seats for us to sit all together. I appreciate that."
Cons: "We had already pulled out of the gate to leave when the captain informed us the plane had maintenance issues and we had to wait for a gate. We waited. When we got to the gate he announced the crew had timed out and that we should take our things and get down to wait for more information. Once at the gate we were told they were trying to put a new crew together for us, including the pilot. While we waited they did provide good quality deli food for us. I appreciate the food but the 5 hour delay, I did not appreciate."
Cons: "While trying to get help with my boarding pass, the woman behind the counter was so rude and nasty. Yelled at me for being at her desk when another American employee took me there."
Pros: "I liked the 2 x 2 seating arrangement. Leg room was adequate."
Pros: "I got these flights for dj jobs I had under a us p2 visa. My original flight to dallas was delayed from 12:56 to 8pm which would of landed me in dallas at 2:21am but the club Fat Rabbit closes at 2am Which in fact was a 1300 (US dollar) loss. I re booked my ticket to Austin from Vancouver this morning because the only reason to go dallas was my job. Was supposed to fly in have dinner play music get back on the plane n go Austin but going to dallas was irrelevant and a 7 hour delay was absolutely ridiculous."
Cons: "The fact I lost 1300.00 us has pissed me off I'm contacting AA about this I have my visa papers n contracts to show proof if not action is taken i will be contacting a lawyer"
Pros: "The landing was excellent"
Cons: "Lack of organization in stowing carry ons inside overhead cabins"
Cons: "Delayed on the ground and didn't make up any time in the air. Arrived 45 minutes late."
Pros: "Good space, the seats reclines almost flat, very close to a dreamliner."
Cons: "The tablet entertainment is complicated."
Pros: "WHAT FOOD.,,,,,,.AA DOSE NOT FEE US OR HAVE ANY ENTERTAINMENT,"
Cons: "NOTHING AA IS JUST AS BAD AS FIJI AIRWAYS"
Pros: "This time the aircraft was relatively clean and new. I sort of trust the pilots."
Cons: "The space in Economy is not humane! And I am a slim 15 pd woman! Food is the cheapest. No headphones offered. Pathetic pillow. Service is minimal. All AA does is get you from A to B. Really doesn't care about the experience AT ALL."
Cons: "Board keeper rude to several guest who didn't want to check in their bag when there was plenty of room on the flight."
Pros: "Both power and USB plugs at each seat. Entertainment options not bad."
Cons: "Very narrow seats with little leg room. Reclined seat in front of you is right in your face."
Pros: "Crew felt bad"
Cons: "Entertainment was on a galaxy tablet that worked some of the time"
Pros: "Nothing at all"
Cons: "Worst airline I have ever used. Continuously bad experiences."
Pros: "Other than the delay, it was your basic 1 hour flight."
Cons: "The flight was delayed by an hour."
Pros: "once i was allowed to board the flight attendants were kind and apologetic"
Cons: "they overbooked the flight. when I asked for clarification about what I should expect, people at the gate were rude for without provocation. They told me I had no seat and were unapologetic about their mistake. when they, at the last minute, said there was room, they assigned me a seat that was already taken."
Pros: "Checkin was fast. Crew is always pleasant."
Cons: "Seats are uncomfortable. I chose to upgrade my seat and was charged but i couldnt see any difference between my seat and anyone elses. I dont understand how it works. Then I was refunded the upgrade amount..."
Pros: "Crew was super nice"
Cons: "Flight was hour late leaving. Seats too close together. Guy next to me dipped himself in cologne before boarding."
Cons: "the flight was 4 hours late. we were constantly shuffled to different gates. the internet on the flight didn't work."
Pros: "The crew, how we left promptly and didn't take ages boarding."
Cons: "The seats, the lack of food options."
Cons: "No snack"
Pros: "Good customer service but to be expected"
Cons: "Horrible bin space Sitting arrangement southwest has better system including free baggage"
Pros: "Plane staff friendly, timely flight, uneventful overall."
Cons: "Gate-side crew forced us to check a carry-on bag when there was plenty of space in the plane bins. No in-flight entertainment, old plane."
Pros: "The lay over wasn't bad at all had enough time to make it to my gate and get something to eat"
Cons: "Was scheduled to leave at 3:15pm didn't leave until 4:17pm"
Pros: "Everything very nice peaple"
Pros: "Left on time arrived on time."
Cons: "We went to the gate early and it was printed on our boarding passes. We left to get some food and came back and tried to board. The gate agent was incredibly rude and sarcastic about telling us that the gate had been changed. They also tried to sell us 3 upgrades when we were trying to get our boarding passes."
Cons: "N/A had to change my flight. :("
Cons: "The flight was fine but there was a 45 minute delay at baggage claim."
Airlines flying from Uruguay to Texas have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Uruguay to Texas
Masks required on board, masks provided on flights from Uruguay to Texas
Social distancing seating
Middle seats unavailable to book on flights from Uruguay to Texas
Testing for antibodies, testing for symptoms for flights from Uruguay to Texas
Waiving of change fees. Search flexible flights from Uruguay to Texas