Flight was cancelled. AA customer service is a nightmare. A lot of flights cancelled during the night we had to stay on a hotel until next day and pay for expenses Very disappointed
Quick flight. Cookies and soda. Not knocking it. Just okay.
Flight on time. Short flight. No food needed.
Cons: "Entreteinment. More room in the plain"
Cons: "Not more room, just room in general"
Pros: "Crew was very nice and professional."
Cons: "Plane was very hot and cramped."
Pros: "The flight actually arrived ahead of schedule!"
Cons: "Instead of taking my one half of one ounce plastic cup half-full of wine, the stewad, allowed me to keep it. I love common sense."
Pros: "Loved the wide spacious seats"
Cons: "Would prefer to have entertainment system on a instead of using my own device"
Pros: "I have been flying American for 50 years, as a million miler."
Cons: "Another passenger asked for a drink. The passing crew member replied "i dont work first class." Very kindly the passenger asked again for a cocktail. The AA member then said "how many have you had?" Wow would be an understatement. We had been gate tied due to maintenance for over 30 minutes."
Cons: "4 gate changes, delayed delayed delayed. UGH. Sirens going off at gate no staff around to turn it off or talk to. Lady at counter very upset with pilot. We had a plane at the 2 gate but no flight crew. Next gate no plane but crew. Who organizes this? American airlines has some work to do!"
Cons: "No idea. I thought everything was good."
Pros: "Flights are on time, and the information on the app was accurate and timely"
Cons: "Not much... it was the easiest flight I’ve taken in some time!"
Pros: "great entertainment"
Cons: "I missed this connecting flight."
Pros: "Flight attendant did not speak French"
Cons: "Wifi barely worked, not worth the money"
Pros: "The plane has no individual entertainment option. The common screen has NBC on American which has a few shows to watch."
Cons: "The only option for individual entertainment is to have another mobile device. The common screen worked but the headphone jack did not so I could not hear any of the entertainment offered."
Pros: "Great service in first class"
Pros: "Great service, friendly staff. Plenty of in-flight entertainment options"
Cons: "The flight was cancelled. Transferred to Delta Air Lines and had no problem.. American Airlines kept us in the JAN airport way too long without helping us. fortunately Delta had a flight."
Pros: "Considering BA cancelled our flight to Milan because our Delta flight to JFK was late....we had to buy 2 more round trip tickets. No one from Kayak or BA helped us.. we were out anithet $1100. ..worst experience ever will never use Kayak again. The right thing to do is for Kayak to refund our original.tickets....since we had no control over our delayed flight but I am sure that will not happen."
Cons: "See above ....."
Pros: "Movie choices"
Pros: "Fast trip!"
Cons: "We were delayed because of a broken tray table and then the broken tray table was mine. But we made it, and the flight was good, so it was fine."
Cons: "Did not offer enough WATER."
Pros: "the flight was AVIANCA , not American Airlines"
Pros: "She was amazing!! Juggled many tasks and got at least 15 of us on via standby. She was a pleasure to work with!!"
Pros: "Nice crew even though the plain was late and we had to wait for ramp to come."
Cons: "It was hot and very little space. Poor choice of snack."
Cons: "My bags were sent on an earlier flight so they were sitting on a different terminal and I was on a different one. At 9:30 pm in -12 degree Celsius I was waiting for a shuttle to take me to that terminal which was very unnecessary because it’s their responsibility to give me my bag at the right terminal."
Cons: "Do you even look at what happens after we pay for your services?"
Pros: "Good food, kind staff, free booze"
Cons: "The crew was rude."
Pros: "The crew were very kind and helpful, going above what was needed!"
Pros: "The flight was smooth."
Cons: "The crew announced we would not receive beverage service without a reason. Also there was very little air coming from the vents, so not to receive a cold beverage on a hot airplane for a 72 minute flight (should've been 52 minutes; however we were delayed on tarmac) is not logical."
Pros: "Everything was on time and handled efficiently and courteously. I was pleased with everything."
Pros: "The pilot did a great job flying. Very smooth."
Cons: "The flight attendants were pretty mean and just overall dissatisfied. Apparently we had community water to share? Everyone gets water from the same bottle?? Too strange."
Cons: "A few issues: 1) I was not given seat tgth with my 9 year old and was not helped in finding seats together 2) they lost my bag after I took it through customs and I'm still (a week already) waiting for it."
Pros: "The flight staff was great"
Cons: "I felt like I was sitting in low class by selecting economy. The plane was old with only one in flight entertainment option. There was a baby sitting behind me in a parents lap kicking my seat the entire time. Less leg room and space then the last time I flew AA. The food option was mediocre."
Cons: "The flight to NY took too long and I missed the connecting flight to DC. There was no one to help speed up the process through security and customs so I could make my flight instead, I was just rebooked for a flight 4 hours later. I have to drive to Richmond, VA tonight to make work tommorrow. I hate this neglect towards time."
Cons: "The stewardesses repeatedly rammed their cart into my seat. They were so rude. it was appalling. I will never fly american airlines again"
Cons: "Aircraft old, crew with bad manners, uncomfortable seats with almost no reclining, little food with poor choices especially for breakfast, entertainment extremely poor."
Pros: "The landing was excellent"
Cons: "Lack of organization in stowing carry ons inside overhead cabins"
Pros: "Good space, the seats reclines almost flat, very close to a dreamliner."
Cons: "The tablet entertainment is complicated."
Pros: "The crew were fast and friendly but maybe too fast. It felt a bit rushed."
Cons: "It felt a bit rushed."
Pros: "This time the aircraft was relatively clean and new. I sort of trust the pilots."
Cons: "The space in Economy is not humane! And I am a slim 15 pd woman! Food is the cheapest. No headphones offered. Pathetic pillow. Service is minimal. All AA does is get you from A to B. Really doesn't care about the experience AT ALL."
Pros: "Crew felt bad"
Cons: "Entertainment was on a galaxy tablet that worked some of the time"
Pros: "Crew was nice"
Cons: "I would like to be able to let the passenger next to me to close the shade. He slept , the sun was not in his face ."
Pros: "The staff was so nice and helped me find my way around."
Cons: "Food prices a bit high when compared to buying the same thing outside the airport."
Cons: "Boarding seemed extremely unorganized. Crew skipped group 2 when calling groups to board, resulting in a mad rush."
Pros: "See above. Worst flight in 60 years of flying.Their systems failed at every point-- changing flights without carrying over seat reservations "Too close to flight time""
Cons: "Attitude of many employees--" tough on you, suck it up. stuff happens". poor communication re flight change, rejection of AA Advantage Mastercard to pay for baggage check and get boarding pass and seat assignment. Rerouted me by 200 yards to TSA checkpoint I could see was 30 yards away. When flight arrived in SFO the arrivals board never showed it and there was no carousel shown for checked baggage. I finally had to go to customer service, where attendant just pointed to my bag on the floor with lots of others from the flight, shrugged, no apology, and chewed her gum a little faster before turning her back."
Pros: "The plane left on time and the flight crew were very courteous."
Cons: "Seats were hard and to close and not enough leg room. We had a new Airbus on an AA flight from San Francisco to Dallas that had wider seats that were softer and enough leg room. That was a great plane. There was no personal entertainment. Only one big screen coming out of the ceiling and playing a children's movie. Did not listen to it."