Daily cleaning, installation of cabin HEPA filters on flights from Utah to Aruba
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Scores according to KAYAK customer reviews
Cons: "No wifi or TV."
Pros: "JetBlue it have a lot more space for your and it was on time too but this morning the rain delay us a bit because they close one of the run way so it was not easy to get out"
Pros: "Excellent legroom"
Cons: "More smiles and friendlier attendants."
Pros: "The seats were great! Loved the legroom!"
Cons: "There were a lot of old movies in the selection."
Cons: "We sat on the plane for an hour for a broken seat table. The internet didn’t work the whole flight"
Cons: "There was an odd repetitive sound that started later in the flight that other passengers and I noticed. I had to ask the flight attendant about it. She said it was something (non-risky) about hydrolics. The pilot could have acknowledged it even at landing, but didn’t. A peace of mind thing..."
Pros: "The baggage took an hour and a half to come off the plane. Very poor!"
Cons: "Chris Wolfe"
Pros: "Non stop.. wuiet"
Pros: "Jet blue reps were amazing and customer service flight memeber Jessica was great!"
Cons: "Bulkhead was very cramped"
Cons: "We changed our flight from New York to Boston that cost 150 dollars more because it wasn't confirmed."
Pros: "Booked my flight quick and easy on Kayak, very inexpensive round trip for under $300 from SLC to Long Beach."
Cons: "Can't complain about anything really. The crew wasn't very talkative and didn't have much to say maybe that's about it."
Cons: "No USB port. I didn’t get food, just tiny snacks."
Pros: "No turbulence"
Pros: "No nonsense flight into Long Beach from Salt Lake. Fell asleep and stayed asleep wheels up to wheels down."
Pros: "Service was excellent, everything on time. Great price and even better value."
Pros: "It was hot!!!"
Cons: "Flight was two hours late. Man was too large for his seat so he lifted up the seat divider and sat in my seat as well. Do you have any policies for overweight people that don’t fit in their seat and want to use others by lifting up the seat divider?"
Cons: "Screendidnt workd"
Pros: "The person (Jorge at Salt Lake City, Utah airport) who checked us in so polite and kind he is a genuine person who cares about customer service he made my day - Thank you"
Cons: "The 1 hour delay, no reason given. People boarding when they should not have i.e., call for people with disabilities and bunch of people without a disability boarded; call for families with children and those with bigger kids (not one child under 2) boarded. What is the purpose of groups if it is not honored."
Pros: "The flight attendants and pilot kept us informed as they received information. All JetBlue employees truly did their best with the unfortunate circumstances."
Cons: "I missed my connecting flight and had to spend as much on a rental car to reach my destination as I had spent on the ticket to begin with. Also, I'm fairly sure I'm the only passenger on the plane whose seat-back entertainment system was not functioning. Screen would turn on, say "loading," and then turn off again. Terrible luck!"
Cons: "We were unable to fly because the initial flight from SLC to Boston was delayed more than two hours and there were no connecting flights to Charlotte. We had to cancel the third leg of our journey and lost $934 plus the expense of staying in a motel in SLC. We will not recommend Jet Blue to anyone."
Pros: "Made up significant delay time at arrival"
Cons: "Delayed by almost an hour, old flight, poor in flight entertainment monitor"
Pros: "Loved how comfortable it was"
Cons: "My inflight entertainment did not work."
Cons: "The flight did not have enough headphones for in-flight movies. Our tv screens also did not work well."
Pros: "Service, comfort, promptness."
Pros: "Space seating"
Cons: "Same movies going and coming back."
Pros: "Nice snacks—root chips!"
Cons: "Considerably delayed but it happens"
Pros: "Friendly crew"
Cons: "Was forced to check a carry-on bag at the gate because there was “no room in the overhead storage space”. After boarding it became clear that here was plenty of room in the overhead storage. As a result, I waited for almost 50 minutes at the baggage claim carrousel to get my bag after a rough red eye flight."
Pros: "Likes the flight. It was comfortable & staff was great."
Cons: "There was no movies at all. The food is ok but seriously not enough for that long a flight. Maybe having fruit & granola bars would be helpful."
Pros: "Gate agents, cleanliness of craft, extra fruit juice drink when asked, price of ticket!"
Cons: "Flight attendants (just seemed grouchy on both flights), HOT air temperature for overnight flight made sleepy very challenging."
Cons: "Passenger behind me was throwing up the whole ride and the steward did nothing about it let it all over the island left the people around them"
Pros: "It’s great for time trip"
Cons: "It’s doesn’t Show up of seats on the airplane"
Pros: "The crew on the flight was fantastic. The flight was delayed and made me worried about my connecting flight from LGB to SFO. They kept me up to date on its status and figured out a contingency plan."
Cons: "The flight was delayed 2.5 hours for mechanical issues, and the inflight entertainment was below average. Could watch live TV which was nice but the entertainment pamphlet in the seat back pocket stated that there were 3 movies available but I could not find them."
Pros: "Fast boarding"
Pros: "Crew was kind and positive even though it was Christmas and our plane was delayed."
Cons: "The TV as teens were outdated and the headphone jack would go in and out and was staticky. Plane was delayed."
Pros: "The early boarding and seat selection and recognition of Mosaic status is overwhelming positive. I have unique status at Delta and other airlines, but Jetblue's program is special."
Pros: "The crew was friendly."
Cons: "The boarding policy changes are confusing. No longer boarding from the rear of the plane and no explanation of how to board sooner without buying an extra space seat. Also the seats are less comfortable."
Pros: "Friendly crew"
Cons: "The new boarding group policy is confusing."
Cons: "Crying nabies"
Pros: "Space, comfort, treats, tv's Ann's wifi"
Cons: "Friendly staff. Someone kept farting"
Pros: "Help with wheelchair from start to baggage claim was extraordinary!"
Cons: "Sooo delayed. Don't check safety before you get on. Had to board and deplan. We should get a free flight for such bad service."
Pros: "Excellent customer service"
Pros: "Legit snacks..so delish! Loved the comfy seats. The TV was a plus. Great flight!!!!! Want to fly with them again!"
Pros: "I honestly like the fact they load the plane from the back to front rows."
Cons: "Additional snacks and drinks cannot be purchased. It would be nice to have more bottled water or additional selections."
Pros: "Great crew...seat spacing gives great comfort. Love they have a comfort class option. So much better experience than American. Wish Delta had more direct flights out of Charlotte."
Cons: "It was perfect!!"
Pros: "Very good"
Cons: "Never flying with Delta again"
Pros: "The crew was great. The flight was on time."
Cons: "90 minute delay"
Pros: "The male flight attendant giving the pre flight and pre landing spiels kept the passengers rapt with his droll humor. Kudos..."
Cons: "My suitcase was broke at some point and also items in my suitcase."
Pros: "Everything went smoothly. Everyone was helpful."
Cons: "Vegan options"
Cons: "The only problem with the food was it was all canceled because of rough weather."
Pros: "That there were TVs on the seats to watch and it was quick boarding"
Pros: "Nice new seats"
Cons: "Was too warm inside the plane. Boarding address was mobbed and not very well managed"
Pros: "Not much. Just a cattle cart to go from here to there. Let's not pretend."
Cons: "boarding process."
Pros: "It was a quick service"
Cons: "Better food"
Pros: "Not very crowded"
Cons: "Sat in comfort+, bbut never offered any sort of snack. Not sure why it is considered an upgrade."
Cons: "Not much legroom."
Cons: "Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center."
Pros: "Direct flight"
Pros: "On time and helpful staff."
Cons: "Very cramped seating."
Cons: "The landing was somewhat frightening."
Pros: "Snacks & drinks & TV movies good"
Cons: "One hostess was very rude & slow forget our headphones Kept getting me to help her with getting attention of other hostesses also very bad at giving snacks and kept my husband and another man waiting for 10 mins while she gathered rubbish despite repeated requests which would have been easy as she was at the front of plane obviously unsuited for this position"
Pros: "Loved how close the gates were"
Cons: "Terrible customer service. Took two business days to respond."
Pros: "nice people"
Cons: "need more free food and drinks"
Pros: "Good drinks and movie selection"
Cons: "Delay and inoperative Sattelite TV"
Pros: "The staff was incredible the plane was great. right on time"
Pros: "On time. Good customer service. Easy route, no hassles."
Pros: "All Good"
Cons: "Read above."
Cons: "Never again!"
Pros: "I paid only $100 more round trip to DTW from SLC then I would have with other carriers, minus the hassle of connecting flights and paying fees that they don't tell you about up front (like $25 for a carry-on bag, oh and a another $12 per leg for a window seat). My experience, like my previous Delta experiences was absolutely enjoyable. From the quick boarding, super friendly gate agents, and flight crew, to the free on board entertainment, Delta has won me over once again. Oh and did I mention how great it is to board a flight, relax and watch a good movie, take a small nap, and deplane at your destination! Awesome!!"
Pros: "Speed and comfortable kind bars were a nice touch"
Pros: "On Time"
Cons: "Economy seating is very tight and uncomfortable."
Pros: "Nothing at all"
Cons: "Was ok"
Cons: "Need more legroom"
Pros: "Plenty of complimentary drinks and snacks. Even complimentary Earbud Style HEAD-SETS !"
Cons: "No westjet checkin area and no signage. Staff didn't know what was going on."
Cons: "Enforce your baggage size and number limits. A significant number of passengers take bags onboard that are oversized."
Cons: "Delta connect carrier not good for comfort seating and service. Would not fly them again. Would go to another airline iinstead."
Pros: "Every thing except food!"
Cons: "Not enough food provided by airline!"
Pros: "See above"
Cons: "See abo e"
Cons: "Seating is too crowded"
Pros: "Went really smooth enjoyed"
Cons: "Announcements were difficult to hear. ?static"
Cons: "Confort, less crowded, cleaner,"
Pros: "You were on time, that is the most important thing in a fly"
Cons: "You could improve your entertainment, you are not a cheap company"
Cons: "Food was really bad"
Pros: "Amazing an comfortable"
Pros: "Everything aside from the smell seated next to me."
Cons: "The person I was seated next to had very very bad body odor. They also urinate on the seat. I had to tell the flight attendant about the spoiled seat that I previously brought to the attention of the caretaker of the individual but she had zero concern. I was on a 7 hour flight having to try and avoid the smell. I had to attempt to eat food trying to avoid that smell. The person in front of my seat was able to smell the body odor and urine. He also warned me about the urine in the seat that I was aware of but at least he cared unlike that caretaker. If not fot that experience my flight would have been much better."
Pros: "Everything went smooth the trip was fast. The crew excellent So far so good!"
Cons: "The transport from terminal to Customs was a little slow."
Pros: "Meals were delicious. Crew was friendly and helpful"
Cons: "Take more control of the passengers. No one told the passengers to raise their seats during mealtimes. Also needed to control where everyone was putting their carry ons."
Cons: "The fact that they completely lost my luggage and can't even tell us where it is or when it will arrive. In addition, they refused to have the luggage delivered to the hotel once it does arrive. Inept customer service"
Pros: "Online check in was great! Time saver! Left right on time! The food was good. Female captain! woot woot! :)"
Cons: "Night flights are hard. I couldn't sleep comfortably on the seat.. I've flown other airlines and seats are more comfortable. They didn't provide a blanket or pillow. Kept constantly waking up and felt tired when they served breakfast. No screens with entertainment for each seat available. Had a bit of a hard time with decompression, I don't know if it has to do with the aircraft, but I had never experienced discomfort while landing. My luggage was damaged."
Cons: "Copa Airlines. Flight delayed an hour due to weather.(understand) We sat on the tarmac for 20 minutes when we got there. We ran to the gate. The guy scanned our boarding pass but didn’t let us board plane. We waited 6 hours to get a new flight booked. They had no line, no organization, they didn’t communicate what was going on, just left us sitting there in limbo. They never apologized for anything. They put us up in a hotel at midnight just to leave to catch our rebooked flight at 7:00AM. We didn’t have a chance to eat because we were stuck in line not knowing anything. When we asked questions they pretended like they didn’t hear us. By the time we got to the hotel we barely had enough time to sleep so we didn’t bother with the free dinner. They absolutely ruined our vacation. I’ve been using Kayak for years. Never again. This is beyond bad customer service; this is a total lack of empathy."
Pros: "Leg room, crew"
Cons: "Old equipment"
Pros: "Great seats both legs. New aircraft 737800? Nice jet!!"
Cons: "Characters difficult to type in on comment for in flight service. Turns out it is just for the entertainment interface so Alitalia confusing when rating."
Pros: "leg space"
Cons: "food was quite bad"
Pros: "Free hot food, nice flight attendants, free alcoholic drink"
Cons: "No tv on head rest, no WiFi!!!"
Pros: "On time departure, staff professionalism, service"
Cons: "Boarding process in terms of travelers blocking boarding lane for other travelers to board. An announcement has to be made several times for travelers in groups 2 through 5 to remain seated and not block boarding lane."
Pros: "I liked how accommodating the staff was with seating for my family, as I was traveling with two young children and we weren't seated together. There was more leg room than most other domestic air travel companies I have been on. There was no upgrade charge for every little thing, such as blankets, pillows, etc. We were fed on each flight, and alcoholic beverages were at no additional charge. The exit tax to leave Costa Rica was included in our ticket, which I was not aware of until I was leaving the country. (nice surprise). Over all, most other airline companies in the USA have made changes that improve their bottom line, but they have completely ruined any favorable aspect of traveling with their airline (American Airlines, Frontier, Southwest, Delta, etc). Copa has done a great job of providing great service and cost for travelers. Please do not change your business strategy by removing some of the above mentioned benefits I enjoyed in order to improve your profit margin. It is refreshing to know there are still air carriers out there that retain the service that is hoped for by most travelers. Also, Roxana and her entire flight crew were outstanding. Thank you , I will fly with you anytime I have the chance."
Pros: "The aircrew were the friendliest and most professional I have had."
Cons: "They need to upgrade to an on-demand entertainment system. I noticed the check-in agents being very rude to a young passenger with a language barrier."
Pros: "Able to bring two bags, good food,drinks"
Pros: "The staff was nice and I liked that it had a TV screen for each chair with entertainment."
Cons: "I paid extra for a seat which stayed it had extra leg room. It seemed to be the same as every other seat. The only benefit is you get to board sooner and get off the plane sooner. As far as extra room I should have booked an emergency door seat."
Pros: "The entertainment was excellent. Food was good."
Cons: "I did not feel comfortable sitting in the seats I had enough room what the bottom was like I was sliding down hill."
Pros: "Business Class service in Economy! Free checked luggage. Warm meals for dinner. Sandwiches for Breakfast and Lunch. You can even choose different options: Vegan, Gluten free or Kosher. ALL drink options ...., even ALCOHOL !"
Cons: "No Entertainment at all! No individual Screens in seats. Could not replace with my own due to No power for my devices"
Pros: "Good service, friendly staff. They gave us a voucher for $10 for food because the plane was late."
Cons: "The plane was two and a half hours late but we did not find out until 1 hour before takeoff."
Cons: "We had no food at all during the flight Bogota-Panama"
Cons: "went to the airport to checkin for my flight from lax to panama, with a connecting flight to sao paulo, only to be told that because i didn't select a seat when i bought my ticket over 2 months prior, the airlines sold my seat (they overbooked the flight by 5 people or so). i had to wait at lax for the next flight, which wasn't until 8 hours later. the problem here was that i had bought a ticket to get to rio from sao paulo, and this delay made me miss that flight. so i had to buy another ticket, which was $175. i was only compensated a $400 voucher for missing the flight and for my time. not worth it. the airlines only provide you with a blanket. no pillow."
Pros: "Slept most of the way"
Pros: "Didn’t have to wait much for the connecting flight and Peruvian Crew was way more hospitable than the previous Panamanian Crew. But, still I would encourage you learn some Spanish."
Cons: "Food not quite as I expected and planes were quite small on both flights making the whole trip uncomfortable."
Cons: "They did not let me on the flight that i purchased and did not reschedule me. I waited for 4 hours in the airport for them to call "panama" for me only to find out that copa left for the day without helping me. Will never book again."
Cons: "Almost got stuck in Panama City because we could not get seats on the last flight, after complaining we got the last seats left on the flight but others did not get seats and had to stay behind. No vegetarian options for food"
Pros: "Great Entertainment choices on this flight. I hardly even noticed the time passing."
Cons: "They didn't have any food I could eat, except for an incredibly small salad. The crew informed me that I could have requested a special meal 24 hrs in advance, but that information was sadly provided too late."
Cons: "Late departure"
Cons: "Pocas alternativas de entretenimiento, particularmente películas."
Pros: "Crew was excellent."
Cons: "I did not like having to sit on the floor while waiting for the plane to board. After going through screening, we were held in a room that had about 75 chairs for a plane that held over 150 passengers. room and seating was way to small for the passengers boarding the plane."
Pros: "Very welcoming flight crew! Did their best to make sure we were all comfortable throughout the flight."
Cons: "Little bit of trouble boarding the flight from Panama to Chicago - speakers weren't working and the COPA employees were struggling to communicate with everyone and get them to line up and board according the their group numbers."
Pros: "Great experience!! Departed on time. Everybody was very professional. will only flight Copa from now on."
Pros: "Staff was courteous, smart and accommodating. All staff were bilingual in English and Spanish. Everything was clear and easy to understand."
Cons: "The dinner meals could have been better. But this is a minor detail. I would happily fly Copa Airlines again and plan to do so."
Pros: "attendants were very friendly and the flight was on time."
Cons: "Business class seats were really economy seats in a closed section (this is the norm on flights operated by Copa Columbia)."
Pros: "All of my flights were on time. Flight staff and gate attendants were curteous. Planes were clean and service on the plane was wonderful."
Cons: "Business class lounge in Panama was terrible. Over crowded, noisy, poor and inadequate food and drink, only tiny, underfilled, tasteless sandwiches and dry crackers. Inferior to any other lounge I have been in. On the plane, the food was dry and tasteless for the most part."
Pros: "On time and did not lose my luggage"
Pros: "Thank you for offering food, but something's without meat would have me flying copa every time!"
Pros: "The service its excellent never change!!!"
Pros: "quick fast and easy. It was over before i knew it, which is nice on a flight."
Cons: "The air conditioning was quite cold....not as cold as the previous onee between BZE and PTY, but still far colder than it needed to be. Im glad we brought jackets."
Pros: "At least the two seats next to me were vacant, so I could sprawl out... probably because people don't want to use this airline."
Cons: "This flight was delayed in landing due to weather (not their fault) but I had a feeling, given their crappy service in my experience, that my checked bag wouldnt make it to my connecting flight... of course i was right. It wasnt so much that my bag didnt make it as it was their horrendous response that wss the bad part (I wrote another review for that leg of the trip)"
Pros: "I did allmy endeavors, very good service."
Pros: "❤️El personal es fantástico. Muy amables y serviciales. El capitán nos daba un poco de información extra, como por ejemplo, nos informo cuando volábamos en el área de Cuba, y cuanto faltaba para llegar a dstino."
Cons: "Me gustó todo !!!!!"
Pros: "I really liked how boarding was on time and the hostesses were very nice....the in flight service was above what I expected. ...well done Copa. ...I will definitely fly with them again"
Pros: "What a comfort!"
Cons: "Panama City airport. Not Copas fault, but they wouldn't let us step outside for even 10 min? Unless we had a 4 hr layover or more. That's just dumb. We had a 3 hr and security told us no. Please don't expect me to visit Panama and spend money then if you won't even let us come out for 10 min to see the city beyond the airport!"
Pros: "I enjoyed the quickness of the flight and the attentive staff for getting everyone beverages and snacks."
Pros: "Great having every set have its own screen and charging port"
Cons: "Not to be an hour delayed and make half the plane miss their connections!"
Pros: "I missed flight. Rescheduled this morning 4229 when I went to bed. Today, there is no record of the flight. I have a screen print showing the seat assignment. The 1-800 said it will call back in 4 hours. Crap! Flight scheduled in two hours."
Cons: "Gate agent was cold rude and incompetent"
Pros: "Flight attendant was very fun. It was her birthday and made the day fun for everyone."
Cons: "Seats are always too close together - left to right and front to back. A sad reality that only improves for the well-to-do."
Cons: "Lack of social distancing with American Airlines"
Pros: "Only masked picking up trash during pandemic - difficult to rate crew"
Cons: "Organized exit vs. usual crowded chaos of passengers in a hurry"
Pros: "quick ontime boarding"
Cons: "American Airlines has to be the worst airlines there is. It never fails that they try I Cath someone and try to pretend that their carry-on bagIs too big. They have this tiny little frame no reasonable carry-on could possibly fit into. Over and over again I see people including myself and my traveling companion’s having to check their carry-on bag because their “too big” this is nonsense. These are standard size bags. It’s more than enough space on board the plane. In a way in which the gate check individuals handle this interaction is a palling you’re insulting demanding and don’t give you a chance to rearrange your luggage so I can go into their absurd dimensions"
Cons: "I wish there were charging ports so I could charge my device on such a long flight."
Pros: "The crew was friendly and the flight was almost on time."
Cons: "The power outlet at my seat didn't work. The baggage was delivered to the wrong carousel at DFW. The seats are TOO DAMN SMALL."
Cons: "Nothing. Everything was great."
Pros: "Fast boarding and efficient, friendly crew. I paid for an upgraded economy seat, which had more legroom and fit my body (more or less)."
Cons: "AA's seats seem to have gotten thinner in recent years, so I find them less comfortable. There's no in-flight entertainment; you have to download the airline's flight app on your device and stream from there."
Cons: "Flight was 90 mins late departing"
Cons: "The wifi didn't work at all"
Pros: "last minute upgrade was nice, made sleeping much nicer. food was good, flight uneventful which is always a good thing."
Cons: "Some of the flight attendants had an attitude and we not very personable to others. Just doing their job, ticking off the boxes. One was very kind, the others not so much."
Cons: "I was forced to check my bag bc the plane was “full” but when I got on there were more than 5 completely empty overhead bins. So now I’m waiting in baggage claim, after an already delayed flight, when there was absolutely plenty of room on board for my bag (which was of acceptable size)."
Pros: "Seats were nice, flight was efficient, arrived early."
Cons: "Gate agent spoke so ridiculously fast and swallowed so many sounds that it was virtually impossible to understand most of what he was saying. Most importantly we all missed that our roll-on bags wouldn’t fight in the overhead bins. As a result many people pulled their bags on and fought and struggled to force their luggage above, only to give up. The on-board agents recognized early the problem and then proceeded to allow many other passengers to stroll by them with their large roll-on bags, only to delay the boarding process and frustrate everyone. When making their safety announcement the flight attendant was clearly competing for fastest speaking human and rushed through at blazing speeds. In all my 30+ years of travel, I’ve never heard anything like it."
Pros: "I liked the fact that, my flight was miraculously on time leaving salt lake city"
Cons: "I don’t like, however, the fact that 3 of the last 5 times I’ve flown American round trip midland tx to Salt Lake City I have missed my connecting flight on the way back due to no fault of my own. I have flown this trip once a month for the past six months and have to do it two more times before December. American sucks"
Cons: "Seats are so uncomfortable! Too close together"
Pros: "Flight attendants were the best ever."
Cons: "Entertainment set up was confusing and slow. Headphones didn’t work. Seat didn’t recline."
Cons: "charged a surprise of $175 for my third bag although Kayak mentioned i should be charged $75 at the time of booking. AA says it is due to Jordanyan Airlines, why was I surprised by this extra charge?!"
Cons: "Food was dreadful and plane was very cold and that was in first class"
Cons: "Snacks were okay, nothing to shout about. Streaming movies is still of a mystery to me, not an intuitive experience in any sense of the word. the sites AA provides to answer one's questions don't give any real guidance on 'how', just state what, kept pointing me to the app which doesn't have any menu item to view movies. took me well over ten minutes to find any helpful information."
Cons: "No power outlets our video screens at seats. No food served on 4 hour flight."
Pros: "Cabin crew was excellent."
Cons: "Deplaning at an inconvenient remote terminal with unattractive and minimal facilities, which involved waiting in a long line for a series of buses for transport to the main terminal. Arrival at the main terminal required climbing a flight of stairs. No in-flight food service offered except a choice between one cookie or one cracker."
Cons: "I am very frustrated that a single part could not be located in the early afternoon to allow the plane to fly. I will be late again for work and it seems to be American Airlines and not Delta that has all the delays or is late."
Pros: "Flight attendants"
Cons: "The flight got delayed from salt lake and we had to spend a day in Charlotte before another flight came"
Pros: "Everything was perfect"
Cons: "Not enough snow in salt lake"
Pros: "I went to check in for my flight and was told that it changed to American Airlines. By the time I arrived to the gate it the flight was full and they wouldn't let me on. I want a refund."
Cons: "See above."
Pros: "Good in-flight service, comfortable first class seat."
Cons: "Arrival gate was remote from main terminal, requiring a crowded and disorganized wait for a bus to the main terminal and baggage claim. The extremely small overhead storage cabinets of the Canadair required many passengers to check normally acceptably sized carry-on bags after boarding and finding it impossible to fit. Waiting time for retrieving these on the ramp at the destination was excessive."
Pros: "Free movies and tv"
Cons: "The Three days it took to get 10 hours away horrible customer service no one was there to help us.30 people were stranded"
Pros: "They were so helpful as we checked in and checked our bags! :)"
Pros: "Comfort, snacks, boarding process"
Pros: "All good"
Cons: "No entertainment without paying"
Pros: "Both American flights (on Airbus 321, I think) I've taken in the past two weeks had comfortable seating with great legroom. My knees were not knocking the seat in front of me! Seat width also comfortable. Not sure how I lucked up on both flights!"
Pros: "For tall people more room for the legs"
Cons: "The Seats aré very near"
Pros: "Grest staff"
Cons: "Thought the first row seating would provide extra leg room which the reservation page said it would and we paid extra for the seats - not so. it also felt quite claustrophobic with a panel within a short distance of our faces. We had upgraded for better seats but it turns out the seating wasn't better at all. The flight home in seats much further back were MUCH more comfortable. I'm thinking the airline shouldn't book the front seats by the panel as 'better' for the extra price as they were definitely not."
Pros: "Courteous and professional crew"
Cons: "Delay taking off, due to technical issues with aircraft. Seat area is much too small for an adult."
Pros: "Snacks and entertainment"
Pros: "The planes were comfortable."
Cons: "I didn't get a boarding pass for my third flight."
Pros: "Completely satisfactory for my needs"
Pros: "Good pilot communications. On time departure and arrival."
Cons: "Very cramped quarters. Broken seat. Out of control heating system. Rude staff An hour wait for baggage."
Pros: "Delta is better"
Pros: "Everything went well. Great assistance because I can't walk far. They got me to my gate on time."
Cons: "Delayed plane on last leg of flight, over 1 hr."
Cons: "I had to sit next to a huge overweight guy who took all of his own seat and at least 1/3 of mine. He had to have a seatbelt extension... not so cozy. My shoulder was damp from his armpit sweat by the time I arrived in Dallas. The flight was full or I would have requested a different seat."
Cons: "The boarding process was a mess. The terminal was crowded and there was no clear line to board."
Cons: "I am still not feeling well to travel, so I was staying at home and no Madrid, may be in the fall or winter when I get better, I will visit Madrid one more time."
Cons: "No flight entertainment. Snacks were poor and boarding method is confusing and bad."
Pros: "Nice staff"
Cons: "Cleanliness. There was a ton of garbage in business / frost class back pockets. Seats were dirty. Tray tables were dirty. Not the best entertainment options."
Cons: "Did not fly cause corona virus. Waited on the phone for 5 hours and did not get someone to help with refubd!"
Cons: "Great flight"
Pros: "The captain kept us informed about a delay."
Cons: "The seats are cramped"
Pros: "Boarding went fine"
Cons: "Inflight Entertainment was terrible. I had to watch the trailer 3 times before it started. If picked another, started at a different point in movie. The flight attendants kept making announcements every few seconds interrupting movie instead of just one long one."
Cons: "Flight was delayed by 3 hours, but not United's fault. Also the snack selection not great. They did play movies on back of headrests, but we had no volume and no where to plug in headsets that I could see. So basically had to watch a movie with no sound."
Pros: "On time"
Cons: "Crew was not helpful, entertainment on screen was archaic and all but useless. Terrible leg room, no accommodation for carry on luggage and just generally in pleasant experience with united"
Pros: "the flight was scheduled 1h30"
Cons: "the seat comfort"
Pros: "It got me home"
Cons: "I got bashed by the cart many times"
Pros: "One of the smoothest (non turbulent) flights o have ever been."
Cons: "Was treated like a second class person as they would not even entertain my offer to pay for a seat upgrade. I am 6’7” and hoped to take one of the available exit row seats but because I bought a cheaper ticket they wouldn’t even speak about it."
Cons: "Fellow passengers; too many howling kids with clueless parents"
Pros: "The crew were very nice and polite."
Cons: "No snack options. Only pretzels. Seat cushion very thin."
Cons: "Flight attendants seemed completely unwilling to accommodate any requests outside of their "service time"."
Pros: "Was not offered snacks or food. Usually when I take united to california, which is a shorter flight, they give out pretzels or something. Was not even offered the chance to purchase breakfast."
Cons: "Stated above."
Cons: "More comfortable seat. The seat on this airplane offers little back support."
Pros: "SERVICE WAS VERY GOOD AND FRIENDLY STAFF"
Pros: "Everything was wonderful"
Cons: "The trip was too long but it is what it is"
Cons: "No one is actually caring. They read a script without emotion this making the safety inspection a nuisance rather than informative. Southwest is much better st this."
Pros: "Fast flight."
Pros: "free entertainment"
Pros: "The food was surprisingly decent."
Cons: "No entertainment."
Pros: "s This time my flight was on time so I was happy"
Cons: "I will never ever book a trip through Kayak again. You basically extorted money from me. Terrible experience. Customer service is terrible. The agent priceline is a terrible company, extremely unhelpful. I could not be more dissatisfied with your company."
Pros: "Staff was so hospitable"
Cons: "Crying baby"
Cons: "Those delays I mentioned."
Pros: "The staff was most welcoming and helpful! The space was good and we really liked the overall comfortability. Also, we liked the individual T.V.'S too!"
Cons: "Really no complaints"
Pros: "Frontier and spirit are illegitimate companies. Please stop selling their tickets"
Pros: "Estuvo a tiempo. Y el vuelo fue agreeable."
Cons: "No tube ventana y fue muy incomodo el viene."
Pros: "I did like the everything was on the right schedule"
Cons: "the weather"
Pros: "The friendly co-travelers as there is no food or entertainment for people on a budget. Better than my flight TO SLC which was cancelled the first day, then delayed the 2nd day. Airport services saved my day by carting me to the connecting flight TO SLC from Denver as there was only 15 minutes to get from one end of the concourse to the other. A little difficult to run there at my age. Any chance of allowing people with connecting flights disembark first instead of last in this situation?"
Cons: "Due to inclement weather conditions no liquids were served. Small bottles of water would be great - less likely to spill over in bad weather and thirst would also be quenched. Lack of luggage space for those of us with the correct allowance hand luggage instead of all the extra large pieces because people don't want to go to baggage claims or pay for baggage. Truly their suitcase not paid for is the same as mine paid for. Difference is the inconvenience of having to keep my hand luggage at my feet because of the larger pieces filled by passengers in group 1, 2, and 3 over my designated seat area."
Pros: "Everything went very smooth except for the turbulence on the last leg home. Other then that everything was awesome. Loved it. I'll fly United again"
Cons: "That I couldn't get internet without having to pay. I'm sure I was doing something wrong thou"
Pros: "Nice attendants."
Cons: "Cancelled and rerouting of flights. Long waits in airports."
Cons: "Luggage over bins should limit one bag per costumer ., passenger broading in group 4-5., space for one bag over their seat. ., and not be penalty because if broading group ,"
Pros: "Everyone was very friendly and a very smooth ride"
Cons: "Everything was excellent"
Cons: "Baggage didn't make next flight"
Pros: "Boarding Zones included seats throughout plane so it wasn't so bunched up when putting luggage away."
Cons: "Seats too close together and no TV's"
Cons: "Kayak did not confirm my seat. Was not able to get a flight. Called customer service and they told me to rebook. My card was charged twice. The airplane had faulted hardware. Waited in line for 2 hours to get a different flight. All flights to Phoenix were full. Didn't make the standby list. Couldn't make the rebook flight. Worst day ever Now, No one can give me a refund. mind you I took a day off from work this was a last minute. The reason this trip was so important to me is because my grandma is in the ICU. I hardly ever complain about any customer service experience. Overall to get a hold of customer service is awful."
Pros: "Everything was in time."
Cons: "Delay time boarding. Taxi time once landed"
Pros: "The crew was helpful to a family with a girl in a wheelchair."
Cons: "Tray table and windows were dirty. Don't care for the waffle cookie they serve."
Cons: "the older plane. not as much personal space per seat"
Pros: "The crew. The booking experience and the check in were all very good to great. I liked the plane on the Houston to cle flight. A 737 I think"
Cons: "The small planes to spend the day in cle to Chicago to slc And the small plane to Houston. Did not eat or use entertainment. No not used answer avail"
Pros: "I love to fly! Everyone with United was great. TSA was pleasant as well."
Pros: "There was a wonderful man named Mr. Hanson that helped me tremendously. This was the first time ever to fly and I was tremendously scared. He made my experience wonderdul. I intend to fly more often now. Thank you for hiring someone that loves his job."
Cons: "The seats on the layover flight were over booked. If Mr. Hanson had not of taken care of me on my my flight I would have had a different outcome on flying."
Pros: "I think i only put this score down only because we were delayed, so it kind of sucked. It however was not completely their fault. this first delay was then we were delayed by the arrival of the president. Can't really do much to help that. :) Most of the crew were wonderful however I encountered a very rude and abrupt crew member at the airport. I was not a fan."
Pros: "Great experience...checked luggage even arrived promptly."
Pros: "Accommodating, T.v's, timely."
Cons: "It was delayed so much I almost missed my connection."
Airlines flying from Utah to Aruba have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Utah to Aruba
Masks required on board, masks provided on flights from Utah to Aruba
Social distancing seating
Middle seats unavailable to book on flights from Utah to Aruba
Testing for antibodies, testing for symptoms for flights from Utah to Aruba
Waiving of change fees. Search flexible flights from Utah to Aruba