Pros: "The boarding/unboarding process was very efficient. I’ve never unboarded such a large plane so quickly."
Cons: "The transfer between Alaska and ANA was a little more confusing than I’d like. We unboarded outside of the terminal and had to exit the terminal, come back through TSA and then find out gate."
Cons: "Alaska airlines suck"
Pros: "So much food service on board"
Cons: "Boarding organizer in Japan should be better"
Cons: "Flight was delayed by about an hour."
Cons: "Last minute emergency reservation so had to settle for what was available interns of travel class and seating. Could only get into economy and seated at the rear. However the flight was on time the staff very helpful and being a premium One World member really helped. Food was typical airline food,"
Pros: "Everyone pleasant"
Cons: "No GFSnack or almonds"
Pros: "People were awesome."
Cons: "Coffee tasted burnt."
Pros: "I was allowed to do a "courtesy check" for my bag on both flights. This made it easier for me to get on the plane. The wait time to pick up my suitcase was minimal. Way to go!"
Cons: "Three hours waiting for various issues to be fixed, only offered water once"
Pros: "How they saw my needs comfort me. She even came from around the desk to hung me. I am so thankful for all who assisted in this time of need . They are great."
Cons: "I am small and there was very little room. I probably won’t fly Alaskan again."
Pros: "Flight attendants were wonderful and the flight was on time. Very comfy accomodations."
Cons: "We have a service dog onboard, and the flight attendant was brusque when giving instructions about how he can fly, which came off as rude. All of her instructions were unnecessarily snappy, but that’s the one that struck me most. He’s a service dog. He’s allowed to be here. Seats are too hard/rigid, and I wasn’t able to get much sleep due to discomfort/screaming babies. I don’t blame the babies though."
Pros: "It was a night flight, so it was pretty quiet."
Cons: "Seats are uncomfortable. Couldn't sleep."
Pros: "The crew did their best to make a bad situation better. Alaska Air a very decent company and usually have good flights with them. They offered me a free cocktail after a family with 3 little kids took my seat to sit together. A cocktail at 9:55am doesn’t really appeal to me however. It was a 2 ½ hour flight so I could grin and bear the discomforts. Everything else went great ...baggage arrived an was in the carousel quickly although the $25 baggage fee slap is annoying on an already over priced flight. I still love Alaska"
Cons: "I am 6’2" and a difficult time with comfort in standard airline seats. Today’s flight with the family taking my assigned seat put me in the last row against the rear wall. Super scrunched for me then to have a very large couple flying non-revenue squash in next to me made it just that much more uncomfortable. I wish if you have kids you would go the extra mile and pre-pick seats like he rest of us .... not a hater people just like courtesy is all."
Cons: "There was no way to change journey date, excepting by additionally paying almost twice the fare amount as change fee plus difference in fares between travel dates. So was forced to miss the flight and forfeit fare amount."
Cons: "No tv’s"
Pros: "Clean, courteous and comfortable. Good job!"
Cons: "Start boarding from the back of the plane first to the front of plane. Some carriers do this with excellent result....quick boarding."
Pros: "Plenty of room, nice crew"
Pros: "On time departure and arrival."
Cons: "Sitting in the back of the plane in a chair that didn’t recline. Boarding from the front to the back. It doesn’t make sense."
Pros: "Seats were roomy and flight was comfortable and on time."
Cons: "Flight attendants not very personable."
Pros: "It was my first time using Alaska, this trip. I liked your airline overall! Clean."
Cons: "On my flight home to Detroit I was seated in the back. The flight attendants did nothing but gossip about other flight attendants (good and bad), their home life,etc. One rammed me with the cart & their body, woke me up, didn't even apologize. Just felt it was rude. I pay for my flight. I was trying to rest on my 4 hour flight before I had to tend to daughter who had cancer, I need the rest. And for what I paid, I should be able to. Not listen to Alaska's drama within."
Pros: "Thank you for recycling in the cabin!"
Pros: "Leg room"
Cons: "seat cushion"
Pros: "The crew was very kind and friendly"
Cons: "They ran out of the food I wanted"
Pros: "Everything from the booking to the flight was fabulous. I couldn't be more pleased with how smoothly this flight went. I was traveling alone, so I was nervous about that until taking this flight. Every single staff member made sure I was feeling comfortable and very kind. In this same weekend, The plane is very roomy, and I took coach. I am 5 foot 9, so it's hard to find space for my legs. I did not have this problem at all, even with the person in front of me reclining their chair!! They have plugs for your charger for each individual seat, and the overhead lights don't blind you if your passenger buddy is using one and you're not. I love that!!! I will only use Alaska from here on out."
Cons: "There was absolutely nothing wrong with this flight."
Cons: "The window was dirty and you couldn't see out of it at all. Overall it wasn't too bad but it could definitely use improvement."
Cons: "I tried to print my boarding pass at home the day before the flight, with an error message "please see an Alaskan Clerk". I also tried to get my boarding pass via phone with the same error message. I also tried to go through Cathay's website, no luck. Cathays customer service is closed on Sunday, and Alaskan customer service said they cannot help me. I arrived 2 hours before my flight from SLC to LAX via Alaskan Airlines, and they were unable to print my boarding pass in time to make my flight. I waited 2 hours in line with other people also leaving at 6am, almost all of us missing our flight.... I am extremely disappointed and would like a refund for this trip. I ended up purchasing another one-way ticket to HKG, and will take the return flight home from Cathay."
Pros: "We had a flight attendant, by the name of Bob, on the flight from SLC to Sea-Tac. He was very animated and lively through the flight, for instance during the safety demonstration he would carry on conversations with those of us close to him seamlessly and effortlessly, plus make funny gestures -- such as a thumbs-up when the seat-belt was correctly fashioned -- during the presentation. His wife was the head attendant (?) who gave the instructions, and he had fun with that as well. These are two people who do their job well, enjoy what they do, and leave a positive experience in the hearts of those they serve. I think they would be a fantastic feature story in Alaska Airlines magazine in the future."
Cons: "I've never liked the limited food choices and entertainment on flights from SLC to Spokane or Seattle. I know they are short flights, but a little more could be put in. I know Delta has on-flight entertainment from LAX to SLC, perhaps this should be done."
Pros: "Love that you have complementary wine on short flights and chees-it's were a nice change for a snack!!"
Cons: "My flight back from Salt Lake City has a lot less friendly staff"
Pros: "The staff was so helpful from the moment I walked in to helping me check in to discreetly giving me a seat belt extender. The airplane was comfortable with plenty of space for a coach seat. I really had a good experience."
Cons: "I have no complaints whatsoever."
Cons: "It was the worst flight experience i have ever had!!. Our flight was scheduled for departure at 845 pm July 5th, and did not end up departing until 203 am!! We had to sit in the airport for 8 hrs, i barely had any money left and had to use it on food and snaks while we waited. The staff was very rude. I had asked them different times what was going on, because the time of departure kept changing and what were my kids and i supposrd to do, and they just said sorry and dont know what to tell you. After spending my last bit of money on food for my kids and i, I was told by another passanger that the airlines were giving vouchers for food. They never once in the 4 or 5 times i talked to them, offered or told me about the vouchers. It was a terrible experience all around!! We landed in portland at 330 am and had to still drive 3 hours home. we didnt get home until 630am. Ridiculous!!!! I was and am still very upset about the whole thing. Also the staff that was so rude in SaltLake City, every time i would see a concerned or upset passenger go up to talk to them, as soon as they would walk off the staff was over there giggling with each other about it. So Very RUDE!!! Another passanger said that Alaskan Airlines has habbit of having problems with delays . If this is the kind of experience that comes with flying Alaskan, then i will never fly with them again.!!! or go througj expedia"
Cons: "The Stewarts were also irritated with the screaming kids. Could not hear the emergency information. There should be a better method to entertaining or sitting those with children together I want to blame it on the situation however I need state that the flight attendants were rude while passing out the complimentary food."
Pros: "The coffee"
Cons: "It was delayed almost 2 hours"
Pros: "clean modern airplane, polite air crew, easy to plug-in and charge tablet while in use during flight."
Cons: "food was overpriced meh."
Pros: "Free movies helped time pass quickly."
Cons: "The flight was 4 hours late. I wasted an entire day sitting in the airport. You knew that the flight was late hours in advance and should have texted or emailed me to say as much. Instead, i checked in on time, and within 10 minutes we went from 'On Time' to four hours late due to equipment and crew. Very inconsiderate and unappreciated to your customer. The flight should have been free after such an inconsiderate gesture on your part. Instead, you send me a gift certificate that obligates me to spend more money with you in order to redeem it, and then within a certain period of time. If I have choice in the future, I'll lean toward a different airline than yours. You clearly do not value my time nor my business."
Pros: "Alaska Air is a breath of fresh air in light of the recent problems with United and American Airlines! The attendants were not weary, bored, angry, absent, arrogant or any of those off-putting attitudes. Out of SFO to PDX, one sparkling voice announced: Well folks, let's get this party started!", which brought chuckles ruffling througth the cabin! And, ipso facto, there was a party atmosphere from takeoff to landing at PDX. Her attitude set the tone through some bumpy spring weather. Another her 'day' started at 2am from somewhere before SLC. This was a woman who was so outside the norm for her here-to-fore perceived position that she didn't feel the need to perform her duties with a stoic, reserved, stick-in-the-mud presentation, that I was immediately drawn to her and we had great repartee! Lynne Ledingham, flight 743G SLC-PDX. BTW, my Alaska vacay started at PDX two weeks earlier on a flight to SLC, so I flew Alaska all the disjointed way! I will always choose Alaska in the future and have told everyone I know that Alaska is a very bright light in the travel industry and I hope it never goes out!"
Pros: "Will try to avoid Alaskan airline at all cost"
Cons: "They forced me to take my luggage in San Francisco. My flight was to HK. I bought that as one ticket with transfers and they treat my Asian travel as a separate ticket even though it was suppose to be as one. Very disappointed. At the gate in SLC lady harassed me about my passport bag on my neck. Something wrong with their heads! How about harassing passengers if they have hats or coats?"
Pros: "Crew was friendly during flight and regularly moved through the cabin."
Cons: "Impersonal during boarding. Check in counter to get boarding pass was unfriendly."
Pros: "Great prices hassle free. The seats are great, comfortable enough and spacious enough. I missed my flight and Alaska Airlines was kind enough to help me out with switching/re-scheduling without too much trouble."
Cons: "No wifi on-board."
Cons: "Having to walk up 3 flights of stairs from the plane to the arrival terminal."
Pros: "Pretty standard Alaska Airlines flight. Crew was friendly, boarding process was smooth."
Cons: "No free in-flight entertainment. Since there's relatively no equipment cost to airline to allow streaming to personal devices, this is pretty disappointing."
Pros: "inexpensive flight"
Cons: "Although flight was full and too many carryon bags they wouldnt do skycheck (gate check) except for those with status. REALLY!?!?"
Pros: "When we arrived at the airport there was a long line that was not moving. We were afraid we would miss the flight. We spoke with an Alaska airline representative and they moved us and anyone on our flight to the front of the line to make sure we didn't miss our flight."
Cons: "That there was a long line to check in"
Pros: "Air circulation"
Cons: "Middle seat and space"
Cons: "17" seats?! Good thing it was only a 90 minute flight."
Pros: "It landed safely."
Cons: "The surprise baggage fees. The big wad of chewed gum on the back of the seat in front of me. Clean your plane, please."
Lots of people entering plane at the end of boarding that we’re not at the gate, entered at tarmac, looked like illegals from Latin America
Cons: "American Airlines has to be the worst airlines there is. It never fails that they try I Cath someone and try to pretend that their carry-on bagIs too big. They have this tiny little frame no reasonable carry-on could possibly fit into. Over and over again I see people including myself and my traveling companion’s having to check their carry-on bag because their “too big” this is nonsense. These are standard size bags. It’s more than enough space on board the plane. In a way in which the gate check individuals handle this interaction is a palling you’re insulting demanding and don’t give you a chance to rearrange your luggage so I can go into their absurd dimensions"
Pros: "The crew was great, the pilot was talented and the on boarding process was quick and smooth."
Pros: "The crew was friendly and the flight was almost on time."
Cons: "The power outlet at my seat didn't work. The baggage was delivered to the wrong carousel at DFW. The seats are TOO DAMN SMALL."
Pros: "Fast boarding and efficient, friendly crew. I paid for an upgraded economy seat, which had more legroom and fit my body (more or less)."
Cons: "AA's seats seem to have gotten thinner in recent years, so I find them less comfortable. There's no in-flight entertainment; you have to download the airline's flight app on your device and stream from there."
Cons: "I tried to mark all EXCELLENT, but I couldn't get the circle to color in the circle excellent."
Pros: "Service and flight was excellent"
Cons: "They were great"
Pros: "Flight was smooth...take off to landing"
Cons: "The wifi didn't work at all"
Cons: "Maybe had a flight crew on time and a plane that wasn’t 30 years old"
Cons: "Flight delayed 24 hrs"
Pros: "last minute upgrade was nice, made sleeping much nicer. food was good, flight uneventful which is always a good thing."
Cons: "Some of the flight attendants had an attitude and we not very personable to others. Just doing their job, ticking off the boxes. One was very kind, the others not so much."
Cons: "I was forced to check my bag bc the plane was “full” but when I got on there were more than 5 completely empty overhead bins. So now I’m waiting in baggage claim, after an already delayed flight, when there was absolutely plenty of room on board for my bag (which was of acceptable size)."
Pros: "Wi-Fi and USB ports worked great. Seat was comfortable after 11 upgrade. On time."
Cons: "Having to pay extra for a aisle seat"
Pros: "Seats were nice, flight was efficient, arrived early."
Cons: "Gate agent spoke so ridiculously fast and swallowed so many sounds that it was virtually impossible to understand most of what he was saying. Most importantly we all missed that our roll-on bags wouldn’t fight in the overhead bins. As a result many people pulled their bags on and fought and struggled to force their luggage above, only to give up. The on-board agents recognized early the problem and then proceeded to allow many other passengers to stroll by them with their large roll-on bags, only to delay the boarding process and frustrate everyone. When making their safety announcement the flight attendant was clearly competing for fastest speaking human and rushed through at blazing speeds. In all my 30+ years of travel, I’ve never heard anything like it."
Pros: "The flight crew were friendly."
Cons: "The boarding staff member was extremely overwhelmed being the only person at the desk. She visibly looked frazzled & made it well known. It made me feel insecure about the flight. Then the maintenance crew didn’t notice that there was a dead bird in one of the engines until after we were fully boarded and had to sit on the plane for an hour over our expected time. I appreciated the fact that they were being through for our safety, but catch that before you have people board."
Pros: "On-time, 20 minutes early!"
Cons: "Seats are so uncomfortable! Too close together"
Cons: "We were not told our passports needed to have an expiration past six months of travel even though we got back before the expiration. We entered our passport info including our expiration dates and we’re given no warning. We even had our boarding passes prior to showing up at the airport. We will not use Kayak in the future and will book direct through the airline moving forward."
Cons: "Snacks were okay, nothing to shout about. Streaming movies is still of a mystery to me, not an intuitive experience in any sense of the word. the sites AA provides to answer one's questions don't give any real guidance on 'how', just state what, kept pointing me to the app which doesn't have any menu item to view movies. took me well over ten minutes to find any helpful information."
Cons: "Getting baggage took an hour"
Pros: "Overall, my experience aboard America Airlines was great!"
Cons: "There was nothing not to like!"
Pros: "Flight attendants"
Cons: "The flight got delayed from salt lake and we had to spend a day in Charlotte before another flight came"
Pros: "Everything was perfect"
Cons: "Not enough snow in salt lake"
Pros: "We received an upgrade for our seats, during the flight the staff were very attentive to us. The flight was quiet and calm."
Pros: "Great staff"
Cons: "Old plane, interior plastic yellowing, engine noise in rear."
Pros: "Snow ruined flight. Crew was great."
Cons: "No entertainment with this flight. Cookies good."
Pros: "I went to check in for my flight and was told that it changed to American Airlines. By the time I arrived to the gate it the flight was full and they wouldn't let me on. I want a refund."
Cons: "See above."
Pros: "Good in-flight service, comfortable first class seat."
Cons: "Arrival gate was remote from main terminal, requiring a crowded and disorganized wait for a bus to the main terminal and baggage claim. The extremely small overhead storage cabinets of the Canadair required many passengers to check normally acceptably sized carry-on bags after boarding and finding it impossible to fit. Waiting time for retrieving these on the ramp at the destination was excessive."
Cons: "The Three days it took to get 10 hours away horrible customer service no one was there to help us.30 people were stranded"
Cons: "A few issues: 1) I was not given seat tgth with my 9 year old and was not helped in finding seats together 2) they lost my bag after I took it through customs and I'm still (a week already) waiting for it."
Pros: "All good"
Cons: "No entertainment without paying"
Pros: "Both American flights (on Airbus 321, I think) I've taken in the past two weeks had comfortable seating with great legroom. My knees were not knocking the seat in front of me! Seat width also comfortable. Not sure how I lucked up on both flights!"
Pros: "For tall people more room for the legs"
Cons: "The Seats aré very near"
Cons: "The big delay (almost 4 hours) makes me loose my trip to Canada on the same day."
Pros: "Grest staff"
Cons: "Thought the first row seating would provide extra leg room which the reservation page said it would and we paid extra for the seats - not so. it also felt quite claustrophobic with a panel within a short distance of our faces. We had upgraded for better seats but it turns out the seating wasn't better at all. The flight home in seats much further back were MUCH more comfortable. I'm thinking the airline shouldn't book the front seats by the panel as 'better' for the extra price as they were definitely not."
Pros: "Courteous and professional crew"
Cons: "Delay taking off, due to technical issues with aircraft. Seat area is much too small for an adult."
Pros: "The AA app for entertainment works well, friendly crew."
Cons: "The flight was delayed 90+ minutes, yet they didn't tell anyone until 90 minutes prior to departure. They knew of system delays and should have updated many hours before the flight but they didn't and had us all there very early waiting around doing nothing."
Pros: "Snacks and entertainment"
Pros: "Snacks and Beverage"
Pros: "Always on time and always comfortable."
Cons: "Old plane, no entertainment"
Pros: "Good crew."
Cons: "The plane was delayed for two hours!"
Pros: "Clean environment of the terminals and the speed of the shuttle."
Cons: "no comment."
Cons: "Delayed three separate times, American Airlines employees were rude when asked why the flight kept getting delayed. Arrived 3 hours later than expected."
Cons: "We were waiting for 6 hours then our flight got cancelled. We got another flight which is in the second day !! And I am going back to MIAMI on Sunday 7:00 am . What a bad airlines!!"
Cons: "Flight from Ny to Detroit was delayed for 2 hrs. Coming back was worse after multiple delays, they cancelled the flight. they put me on a flight for next day with 2 connections which will reach ny almost 20 hrs later, no aplogises, no hotel room. After more calls put me in another United flight later that night which also finally got cancelled. I had to book a new flight with delta and paid $460 on the spot for that. Still awaiting my refund from American for the return leg which was cancelled and left a lady traveling alone stranded at Detroit airport in the night. Apology or compensation -- forget it, you will never get that! Only now if they can refund my cancelled flight..."
Pros: "Finally getting to my final destination and out of DFW."
Cons: "The flight was originally scheduled to take off at 8:20 pm, but due to several delays did not end up getting off the ground until after 11 pm. After being in the air for about 45 minutes we were informed that there were issues with the engine and that we would be turning around and heading back to Dallas. By this point it was after midnight, and although I was appreciative that safely is a priority, there was no communication as to what the next steps were. After landing we were finally told that we would have to deplane, and after we sat around the gate for awhile we were informed that the flight would be delayed until 5 am. Being 12:50 am at this point a hotel would have been nice, but we were informed that AA was "out of hotels" but that if we wanted we could have a $12 food voucher to use at the one restaurant that was open several terminals over. The AA employee assisting in handing out the food vouchers seemed extremely unapologetic about the situation which didn't help with the frustration everyone was feeling. I will not be booking with AA again, and will be passing along my negative experience to family and friends. It is worth spending the extra money on a ticket for an airline that is more reliable with better customer service."
Pros: "The crew was wonderful. Our flight was delayed 3 hours and they did their best to keep all the passengers comfortable and happy."
Cons: "There was no food or entertainment to rate"
Pros: "Economy seating for such a small plane was great."
Cons: "This flight- one of the crew (female) had a miserable attitude. Like we were an inconvenience."
Cons: "Flight could’ve been on time."
Pros: "The captain kept us informed about a delay."
Cons: "The seats are cramped"
Pros: "Left early and arrived early!"
Cons: "WiFi didn’t work"
Pros: "The airbus seats were far more comfortable than the 737-800 seats that we had on the orevious outgoing flight. It shows comfort is possible when the airline selects the right equipment."
Pros: "United- I cannot believe that the computer assigned seats in the last row since we have been United/Continental frequent fliers for over 30 years. We will always choose Delta over United based on our experience on Saturday/Sunday."
Pros: "Travelled with my 3 children they had a blast with the comfort and entertainment , next to the amazing professional staff!"
Cons: "THey would have loved the additional choices for food items...."
Pros: "Just outstanding handling of any upcoming issue, comforting travelers, helping lost moms not knowing what to do with their unbehaving sceaming kids. Helping rude business travelers to get more alcohol without charging them, and many challenges along that line, just handled amazingly!"
Cons: "just the food items available, would be so nice to have a few more options for purchase!"
Pros: "The United staff and flight were great, no complaints. We arrived a few minutes too late for my partner to check in with his luggage so they even arranged it so that he would be able to still catch the flight but the luggage would be sent on the following flight. Definitely saved us from the stress of having to be split up and worried on when there would be room for him to catch an alternate flight."
Cons: "My complaints are with Newark airport (EWR). The AirTran took over 10-15min to arrive and when it finally did we had to get off and wait for another one which didn’t have space for everyone so a group of us had to wait even longer for the next one to arrive. A guy said he missed his flight last time that happened. They had more trains going to the parking lot for customers leaving the airport than they did for people catching their flights! Then there was only one security check in line, even for expedited check in. Despite allocating extra time for our overall commute, we still made it right on time for boarding so make sure to give yourself PLENTY of time when dealing with EWR."
Pros: "It got me home"
Cons: "I got bashed by the cart many times"
Pros: "The crew was great"
Cons: "The fact my luggage didn’t arrive with me in Detroit and that we were 30 min late and couldn’t get off the plane because of lighting like come on!!"
Pros: "One of the smoothest (non turbulent) flights o have ever been."
Cons: "Was treated like a second class person as they would not even entertain my offer to pay for a seat upgrade. I am 6’7” and hoped to take one of the available exit row seats but because I bought a cheaper ticket they wouldn’t even speak about it."
Pros: "The inflight entertainment system was excellent."
Cons: "I don't like the boarding process, where there are so many "special" boarding sections that zone 3 only comes up after the first 200+ passengers have boarded."
Cons: "Fellow passengers; too many howling kids with clueless parents"
Pros: "The crew were very nice and polite."
Cons: "No snack options. Only pretzels. Seat cushion very thin."
Pros: "Boarding was quick and the crew was attentive"
Cons: "The flight left an hour late. When arrived in Detroit the ground crew left our bags on the plane. It took over another hour to figure out what happened. The attendant was not on duty."
Pros: "Nothing really everyhing was mediocre."
Cons: "Delayed baggage, smelly flight, food"
Pros: "Friendly staff. Plane made good time and both flights on time."
Cons: "Plane was 80+ degrees until after takeoff. My girlfriend complained unrelentingly about this on both legs until it was resolved. I don’t know my way around Houston airport but it seemed like we landed several kilometers from our connecting gate. Probably not something that could be avoided but aggravating nonetheless. Also I pooped on this flight and no one would have known except for the lady sitting in the back made a comment about how long I was in the lavatory (5-7 minutes?). Rude."
Pros: "Was not offered snacks or food. Usually when I take united to california, which is a shorter flight, they give out pretzels or something. Was not even offered the chance to purchase breakfast."
Cons: "Stated above."
Pros: "There were five flights out of our gate and we couldn't hear who was supposed to board because three people would be cross talking at the same time. All united flights."
Pros: "Timely departure, comfortable airplane, decent food&drink offerings, my baggage arrived on time despite 2 layovers"
Pros: "Boarded quickly, seats had more leg room than I expected."
Cons: "United's check in process for economy fares requires in person check in (you can't check in online) so checking in at Newark was a bit of a hassle."
Pros: "Timely boarding and excellent service"
Pros: "seats are comfortable"
Cons: "1)Very cold cabin atmosphere. 2)Very noisy passengers wish the attendants can announce saying "since its a late night flight we request our passengers to keep their voices low" Some people just don't have common sense"
Pros: "The Denver airport is nice."
Cons: "United made our first flight late by not having equipment together, so we run through the Denver airport over a distance of 30+ gates only to find our next flight had left 3 minutes prior. The woman at the desk said, can't help you, go to the help desk. At the help desk they never said sorry, just rebooked us for a flight leaving 6.5 hoursgot later. Here are some food vouchers (which don't work at all of the food places in the airport). Have a good day."
Pros: "The staff was great!!!"
Cons: "The food needs improvement."
Pros: "Staff very friendly as always."
Cons: "Delayed flight. Paid for Wi-Fi and it cut out halfway through the flight and was extremely slow so I wasn't able to get much work done. Not worth the purchase."
Cons: "My flight last week they had us board and then de plane do to plane maintenance after I traveled litterly all day it added an extra hour. Then this flight Washington connection to Detroit from raleigh the pilot never showed up and extra hour went by, we got a new pilots but, then leading to faulty paperwork that took another hour and thirty minutes after boarding the plan to get sorted. When we got that sorted they then proceeded to tell us that the flight atendent had to leave and we had to wait another 20 min for another atendent to arrive before finally making our way to Detroit. They said to file a complaint and we would be compensated for our wait. Not sure if this is the right spot but I'm giving it a go. Thank you Keith Www.keithschmidt.com"
Pros: "I liked that I finally made it home despite all the drama."
Cons: "I didn't like that I booked a flight nearly 2 months ago to only find out I didn't have a seat. I do understand its legal but I don't get how you are putting customers first by causing this drama. I understand how that DR felt when your guards ripped him out of his seat. I spent nearly 3 hours trying to find babysitters and alternate rides all while the snotty lady at the desk kept saying "you may not be flying out today but I cant tell you for sure". So to insure the bottom line you overbook then bump people at your leisure? This little game effects many lives above and beyond just the passengers. I don't plan on booking with United ever again. Why would I? There are many other options that take customer service more seriously. I would love to speak to someone higher up in this organization. But, im sure that will never happen."
Cons: "I wish I could have gotten more beverage (water) during the flight. Very dry in the cabin but all-in-all, it was a pleasant experience."
Pros: "Stuck in SLC because of computer issues, was told that the flight to XNA was also delayed, wrong now stuck in Denver for another day. Hopefully we can get home tomorrow, now booked to Houston then to XNA as all united flights are sold out. . . Miserable service."
Cons: "Gate attendant was rude and prematurely gave my seat away before boarding was closed so My infant and I missed the original flight. Check in attendant was rude, picked up my bag stickers and when we disagreed on a military regulation he set the stickers down and walked away and did not assist me. Boarding was extremely disorganized and not enough room for carry on items. It was an aweful experience and I will not be traveling with united airlines ever again."
Cons: "Those delays I mentioned."
Pros: "The friendly co-travelers as there is no food or entertainment for people on a budget. Better than my flight TO SLC which was cancelled the first day, then delayed the 2nd day. Airport services saved my day by carting me to the connecting flight TO SLC from Denver as there was only 15 minutes to get from one end of the concourse to the other. A little difficult to run there at my age. Any chance of allowing people with connecting flights disembark first instead of last in this situation?"
Cons: "Due to inclement weather conditions no liquids were served. Small bottles of water would be great - less likely to spill over in bad weather and thirst would also be quenched. Lack of luggage space for those of us with the correct allowance hand luggage instead of all the extra large pieces because people don't want to go to baggage claims or pay for baggage. Truly their suitcase not paid for is the same as mine paid for. Difference is the inconvenience of having to keep my hand luggage at my feet because of the larger pieces filled by passengers in group 1, 2, and 3 over my designated seat area."
Cons: "Flight was delayed 6.5 hours. Then they delayed another hour. Then they sent a message that it would only be an additional 30 minutes so we rushed back. Then it was delayed another 2 hours. The United people would have happily stuck me with an overnight hotel so I could take their flight the next morning. I asked for the AA routing that worked for a same-day arrival. They happily agreed."
Pros: "Nice attendants."
Cons: "Cancelled and rerouting of flights. Long waits in airports."
Cons: "My luggage took about 30 min, incredibly frustrating. Most airlines have this process figured out, wish United could do the same."
Pros: "I liked the takeoff it was entertaining and fun also I liked the flight crew where every 30 min they would check on us and bring us water and snacks."
Cons: "My seat didn't recline, no free movies/TV."
Cons: "Baggage didn't make next flight"
Pros: "I was immediately guaranteed a later flight which was nice so I did not have to fly standby."
Cons: "Had a mechanical delay that caused me to miss my connection and resulted in a longer than expected layover. Houston is a huge airport and even running to the next gate did not get me to the gate in time to be able to board my connection before having the door closed."
Cons: "The whole services!"
Cons: "I got a final boarding call 2 minutes before the time that my boarding pass said boarding g would begin. Despite that we didn't take off any earlier and landed just five minutes before schedule. We then waited on the tarmac for an hour. In the end I spent almost as much time sitting g in a grounded plane as I did flying. This after paying way too much for an economy ticket. Reminded me why I don't fly United"
Pros: "The crew on United was very helpful on my July 2 flight"
Cons: "You sold me a ticket on Lufthansa. When I got to Charles De Gaulle airport in Paris I waited 45 minutes in line to check in with Lufthansa. When I got to the counter they said they had no record of my reservation. When I showed them the Lufthansa reservation they told me it actually was for a United flight, even though it clearly said Lufthansa . I had to wait another 45 minutes in the United line to retrieve my boarding pass, then about another hour to go through passport control and security. I barely made my flight. I will never make a reservation through Kayak again. I am deleting your app."
Cons: "United airlines plane from SLC to SFO departed 45 minutes late due to maintenance issue. Then the connecting flight from SFO to Bakersfield left 10 minutes early, thus resulting in a small group missing the connection. Spent Father's Day in the airport for 10+ hours to get on the last flight out of SFO to Bakersfield. Customer service was unhelpful and rude until they found out that the issue was at the fault of united Airlines and not external circumstances."
Pros: "We experienced a lot of turbulence during the flight but the pilot handled the situation extremely well."
Cons: "The turbulence"
Pros: "I think i only put this score down only because we were delayed, so it kind of sucked. It however was not completely their fault. this first delay was then we were delayed by the arrival of the president. Can't really do much to help that. :) Most of the crew were wonderful however I encountered a very rude and abrupt crew member at the airport. I was not a fan."
Cons: "The flight was late/ delayed over 6 hours. The crew was rude and very unprofessional. This was the worst experience i have ever had flying. I can honestly say I will Never fly United airlines again. I understand that flights get delayed, but when every worker at the flight check in desk, and flight attendants are rude and have a smug attitude as if they don't care then at that point i walk away from ever doing business with you again."
Cons: "The flight was delayed 2 hours without any real explanation of why. They ended up moving us to a new gate at the last minute."
The plane was extremely cold, which made it even more difficult to sleep on the red eye.
Flight from Denver to Salt Lake City was cancelled. I didn’t fly anywhere this past weekend.
Cons: "Sticking to the timeline"
Cons: "We arrived at the airport to find out Frontier had failed to notify us our flight had been delayed. There was no call or email notification. Because of this delay, we would be missing our connecting flight from Denver to Miami, and because of that, missing our check in time to board our Cruise in Miami. We could not find any reasonable one way plane ticket from SLC to Miami to arrive in time that was less than $700 per person. We ended up having to make the choice to miss our cruise, our vacation, and all our flights. Over $1000 down the drain. Absolutely Unbelievable. I am shocked and disappointed by this, I cannot believe what a huge let down this is. The one thing I can say is that Frontier did attempt to make amends by offering a small $100 flight voucher (although frankly after this experience, why on earth should I fly with them?) but the attempts to fix it, like offering to rebook us (for a fee I should add) to fly to Orlando, but that WE’D have to pay to find a way to Miami (which is at least a 3 hour drive!) were absolute nonsense. I’m out $1000, I missed an amazing opportunity, I lost my vacation, and I now have had to waste limited time off days at work. Absolutely horrific experience"
Pros: "Richard along with the other flight attendants were super nice and helpful with anything needed."
Cons: "Seats not comfortable, didn’t have any food"
Pros: "How affordable the tickets were. I was glad to find a cheap affordable flight to my destination."
Cons: "I didn’t like the fact that you had to pay for your seat, after you have paid for your ticket. Why do you have to purchase two things? Next the price for taking a bag. It is too over priced to deliver your bags. A carry on is $40, a check in is $40. Why would you charge for a carry on? Other companies give you a free carry on and $25 for a check in. But not frontier you pay $40 just to bring a backpack. Then you have to pay for the drinks and snacks that they ask too much. $3 for a 50 cent snack, sounds great. The chairs are super uncomfortable, basically plastic seats with a sad excuse of a “cushion”. Looks nice all around, but nothing feels nice. Just everything feels so cheap. Then during my flight I try to get convinced to sign up for frontier credit card?! I have never been on a flight that they talk on the loud speaker for over 5 minutes about how great it is to sign up for their credit card. Don’t sell me stuff when I’m stuck. I can’t walk away I have to sit here and listen. All in all, I won’t be flying with this airline again. I will make sure to always go with someone else. Also make sure that no one I know, has this bad of an experience."
Pros: "When booking we purchased tickets then were sent directly to Frontier for 13 and under. Problem is then everyone is not seated together. Frontier worked it out on way to Fort Meier to be together. Hopefully it can work for the return trip."
Cons: "Our flight was supposed to be 1hr and 30 mins, but when we got on the crew told us it was going to be 56mins.. it ended up being 1hr and 23 mins and then we could not get to the gate because we were early (so where were they planning to park if we had gotten their in 56mins?!!??) and additionally there something was going on in the airport and they couldn't give us a gate so we had to sit in the plane for 25 more mins! I needed to get on my next flight! It was 11pm and I still had to flight all night, so it was very exhausting and stressful! I was running thru the airport to my next flight."
Pros: "Like low airfare."
Cons: "Don't like having to pay for every little thing, like carry-ons, sodas + snacks on trip, and seating. Feel nickel + dimed to death, negating savings."
Pros: "Crew was kind and helpful."
Cons: "Please forward this to everyone you know! Do NOT EVER fly on Frontier Airlines!!!!!! They are a total joke and charge fees for EVERYTHING!!!!! Want to carry on a bag or push everything you need into a small backpack? Oh, need to take clothes? Well that's $40...per carry on, $60+ at the airport. Oh, you wanted to sit down? That will cost you...$10 per seat minimum, again more at the airport. Btw, those fees only cover one leg of the trip. You can save by leaving your luggage there. See how helpful we are? You think you are getting a good fare but the fees have made my trip almost three times the initial fare. United is testing similar "economy" fares. None of this information is presented upfront so it's a bait and switch scenario. Also, trying to reach a human being is nearly impossible. I feel sorry for the customer service reps, they should get hazard pay. They have to try to justify these ridiculous policies. Save yourself money and frustration and NEVER FLY FRONTIER AIRLINES!!!!!!!"
Pros: "The flights took off and landed on time. Boarding went pretty quickly."
Cons: "The planes were old, made strange noises, no Wi-Fi, TV, or any amenities. Seemed way more cramped than other airlines. Expect to wait in an extremely long line to check in. The first flight, the plane made a very strange noise at the wing till we had been in the air for a long time. The connecting flight, the flight attendant told us that the plane had weight or balance issues, and we were all seated the way we needed to be for the plane to fly properly, so we could not change seats (a portion of the middle of the plane had empty seats). It was extremely uncomfortable, as the seats didn't recline at all, and I'm extremely short, but was cramped up against the seat in front of me. Only one arm rest that was about an inch & a half wide per seat. Also, I think they offered soda, but no snacks. They charge for all baggage, the carry on bag costs $45, while the checked bag is $40 ($80 for 2 checked bags one way), & they have specific "linear" dimensions for the size of the CHECKED bags, or they will charge something like $100 extra. Even though the actual flight was cheap, the price of baggage & feeling so cramped, & scared that the plane wasn't working properly, I wouldn't fly this airline again."
Cons: "The flight was delayed 4 times. Over 6 hours later, with no explanation. Causing me to pay for a hotel room that I didn't stay in. Miss a meeting for myou business. Costing me monry. Horrible."
Pros: "Low fares"
Cons: "The almost 1-1/2 wait to check in luggage. I realize they say come 2 hours prior, but didn't anticipate that I would spend the bulk of the time checking I. Bags. There should be 2 separate check in"s, one for. Aha and one for people buying tickets."
Pros: "Not much...if you don't care about comfort or paying extra for everything that other airlines include or charge less for, this is the airline for you."
Cons: "This was my first frontier flight and I plan to not take them again. My total flight cost came out to be the same as a normal flight on better airlines after all was said and done. The base price of the flight is cheaper than others, but just know that the add-ons is where they get you. Paying for every little thing is absolutely ridiculous (60$ for checked bag round trip, seating assignments that ranged from $15-$27 but the type of seat or leg room does not change between those prices, only water was available for free...all other sodas and juices cost money). Be prepared to pay for your carry on as well if it doesn't fit under your seat infront of you. On top of this, the seats are like sitting in plastic folding chairs. No cushioning on seat or back and they do not recline, which makes paying extra for a seat even more frustrating. No wifi or in flight entertainment on board either...this is the 21st century, if other 'budget' airlines can provide the minimum of wifi then frontier should as well, to make up for everything I stated above. The flight attendants were fine, nothing spectacular though. I've had friendlier attendants on other flights. A man a few rows behind me threw up as we were preparing to land as well. I know this has nothing to do with the flight, but it was the first time I've had something like that occur on a flight."
Cons: "Missed the flight and NO ONE was able to help out even though I have booked with frontier many times before."
Cons: "It's a sham to offer an "inexpensive" ticket price, when that payment only ALLOWS you to pay additionally for your seat! checked luggage! carry-on luggage! any and all food and drink on the plane! The trip ended up costing us twice the ticket price. When we landed in Phoenix it took 45 minutes to get our luggage because they were short on workers, so the same people took our luggage off the plane, then loaded the next flight's luggage on the plane while letting ours sit in the rain, before bringing us the off-loaded now wet luggage. Flight attendants barely do anything! Mostly they stand - or sit - around in the back talking and laughing amongst themselves. Never again!"
Pros: "We did not crash. I appreciated that. Also, we made slightly faster time than planned."
Cons: "I had no idea that a *carry on* costs $30. That's just obscene. My GF and I took a weekend trip to Utah and brought only our backpacks because we didn't want to spend the extra dough. Lame. At Frontier, you don't even get to choose your seats without paying extra money. If you want to guarantee that you can sit in the absolute worst seats on the plane that's gonna cost you an extra $5. Sure hope we get to sit together! Lame. The seats were one step above folding lawn chairs. Lame. When the flight crew refers to the 6 inch by 3 inch "table" as a "barbie tray" that makes it funny, but no less lame. Before this flight I truly had no opinion about which airline I should fly, but now I do have a preference... Literally anyone other than Frontier."
Pros: "Both flights felt like there wasn't a sense of urgency. Although my flights went smoothly personally, others fell victim to the extra fees for not checking in a bag ahead of time. The customer service when checking into the flight to Detroit was appalling, however. The reps made us check in at a certain time and then disappeared when that time came, leaving a brand new employee to himself and I'm assuming a manager with his arms crossed. Not engaging his line, letting them know he'd be right with them. Customers frustrated began cutting the line and it's understandable, getting charged up to three times as one put it for the same bag. All that aside, I liked that I could pick my seat and naturally chose the front of the plane. The crew on way home was amazing! Very friendly and kind hearted."
Pros: "The attendants smiled at me on the way on... and that's about it."
Cons: "Although the flight itself was cheaper than competitors initially being charged for every single thing made it more expensive in the end and I felt like they cared more about taking my money than me as a consumer. After all the charges I ended up paying more than flying another airline. They charged for food (even snacks for my kid), seating (it's necessary that my wife and I sit together with a 1 year old), carry-ons (which are ridiculously overpriced), and checked bags (normal for airlines although they charged more than Delta and United). In the end I paid about $50 more than I would have flying DELTA. The plain didn't have wifi so my kid could watch something during the flight, and the seats didn't recline. Further, my son wasn't listed on our boarding passes so they made us wait until everyone else had boarded to get us new boarding passes because there was only 1 attendant. Even after printing new passes they didn't work. The flight was delayed and then, because there was only a single attendant, we were extremely late to our next flight. They were so late that even with a two hour delay we wouldn't have made our connecting flight except that it was our connecting flight."
Pros: "I liked that I made it to my destination and that the return flight was on time."
Cons: "My departure was a nightmare. I was in the airport from 8pm to 3am. And that's just for an hour flight. It incontinence my family who had to pick me up. No pilot could be found, then a flight attendant was not counted for so the second delay happen. When we finally made it to our destination we must have waited 25min on the plane which seemed like an eternity. They didn't have a gate ready and it took time to find airport personnel to help us with a port to exit the plane. Now granted Frotier sent me a flight voucher as an apology but I am still very frustrated that I kept telling my family that it was still delayed. He didn't sleep hardly anything. And it took a toll on my holiday family visit."
Pros: "Not much to like other than the cost of the ticket, they kept us unmoving on the runway for almost an hour, before taking off, boarding was at 2:50 pm, flight was supposed to be 3:25 pm, we didn't actually take off till 4:15, scheduled arrival was at 9 pm, and we arrived 9:20, and weren't able to deplane till 9:35, and ended up standing around baggage claim for over thirty mins waiting for our luggage, frontier might have some good ticket prices, but next time I'm willing to pay more, if it means better service"
Pros: "The actual flight is fine. The leg is just about 60 mins and the price of the fare is the most attractive portion. For $50 RT, there is not much to expect when you fly a discount carrier. What made the trip a bad experience was the return flight, where two consecutive flights were cancelled with no clear explanation to the reason (definitely not weather related). To reach my destination in time, a separate one-way ticket had to be purchased at an alternative near by airport. Frontier is certainly a low cost carrier, but not very reliable to Reach your destination"
Pros: "The quick refund"
Cons: "The flight was canceled due to weather (obviously nothing Frontier could do about that)... Our bags did not even make it to the plane we were supposed to board and were misplaces for a week. Baggage staff was rude and unhelpful."
Cons: "The disorganization checking one check bag. I arrived in plenty of time. Very long line to check the bag (no skycab available). Majority of people in line arrived with only a short time before their flight and had to be rushed ahead of me to get to their flight on time. I finally arrived to the front of the line after about 45 minutes and 50% of the people behind me were on flights leaving in 30 minutes or less and had to go ahead of my husband and I. They obviously did not arrive with the advised amount of time allowance. It wasn't my fault I arrived with plenty of time and I had to deal with the verbal abuse from people having to go ahead. Maybe if they missed their flight, next time they would arrive earlier with enough time. It sure wasn't a very pleasant experience at all."
Pros: "Nothing. I will not be paying for this flight."
Cons: "I missed this flight because my train trip delayed my arrival to the airport until 30 minutes til flight time. There's this rule that Frontier had, on a sign on the vacant desk that said that check-in ended 45 minutes prior to boarding, as well as checking bags. I had missed the window, so I missed the flight. It was not my fault. Also, the travel insurance I'd bought could do nothing for me in this case. Another passenger was in the same predicament and was very upset. I ended up getting a flight on Southwest last minute at the counter down the row in the airport and making it safely to my destination, even though it was a hassle. Southwest is a real airline and they always come through."
Cons: "In AZ visiting flare up heath issue cause concern for me to want to wait a few days to travel, I called in advance to change flight 1.) Couldn't get an American worker on the phone, workers are in the Phillipines! 2.) The rep stated a doctors note was necessary and I would pay $99 but if I couldn't provide a doctor's note then it then was $99 plus any amount over the cost of ticket. 3.) Loss over $350 on the trip departure flight from DTW to PHX. 4.) Charged baggage fee and never went on a flight"
Pros: "Online check in is a great idea, however when there are no agents at the gate to take your bags or give you your boarding pass, it really defeats the purpose."
Cons: "When I arrived at the airport, there were no agents t the gate to check my bags with or get my boarding pass from and as a result I missed my flight, The next available flight was the next day, which was too late for me. Frontier is the only airline at the Charlotte airport without a customer kiosk for printing boarding passes. Horrible customer service!"
Cons: "Our flight was oversold. They bumped 27 people do to a "downgrade" of the flight to a smaller plane. This meant they avoid full compensation do to FAA rules. Got bumped 24 hours because Frontier does not partner with other airlines. Despite never having been given a seat assignment they didn't standby tag my checked luggage and sent it ahead so I had to stay an extra night without a change of clothes, etc. Next day the flight was oversold again and they bumped another 25 people. Every flight this trip left and arrived late. The pilot explained that the baggage handlers were in a contract dispute with management as they were overworked and underpaid. As a result they were also short staffed. Saw many miss connecting flights as a result. I will never fly Frontier again."
Pros: "Flight was cheap AF. Paid a total of $416 for two from Wisconsin to Salt Lake City, laying over in Denver, (price includes bag fees - we combined into one checked bag at $25 each way)."
Cons: "3 of the 4 portions of our flight had delays. On the way out, we were stalled on the tarmac waiting for a crew to unload us at our layover in Denver (an hour wait, and while it didn't affect us, a couple of passengers missed their layover). On the return trip, both our morning flight and our second flight after the layover were delayed (each delay lasted only an hour or so), but it is the fact that every step of the way had a delay that was so frustrating to my significant other. Personally, I knew going in that Frontier wasn't the most timely or comfortable team, but they got us to and from our wedding, so they got the job done. Just win, baby."
Pros: "the crew was friendly."
Cons: "the seats were very uncomfortable. for a 3hr flight, it was very difficult to sit in that chair. also, there was no entertainment. also, please make sure the planes are clean when people board them."
Pros: "The crew was excellent."
Cons: "This is definitely the bottom of the heap when it comes to airlines. They offer a competitive price on a flight, but once booked they nickel and dime you until the price is higher than a better airline. They charge for seat choice on the whole plane, snacks and drinks, carry on and checked luggage, and there is no entertainment. Plus the seats felt like cardboard, and didn't recline. Definitely not a good choice for a red eye, or any flight over an hour long. Actually, no matter how short your flight is, you'll probably be more comfortable taking the bus. Two big thumbs down."
Pros: "The flight itself was fine"
Cons: "The fact that you have to pay for a bag that you are carrying on the plane and putting in the overhead bin. They charged $40.00 for my overhead compartment bag. I had one personal bag and one bag that went in the overhead compartment and they still charged $40.00!!! You also have to pay for any 'snacks' or 'drinks' on the flight. Needless to say, I will not be flying with Frontier again."
Cons: "No entertainment on the plane at all. Also no food. We had breakfast that day and that was it. There was no time to get some food during the stopover in denver, so we ate nothing until 9 pm that day. Employees were kind of rude too for no reason. They kept advertising their creditcard. Wouldve been enough to say it once during the flight, but instead they kept on talking about it for the whole flight, which was super annoying!"
Pros: "Although there were delays we arrived at our final destination within 20 minutes. The baggage fees did help keep a lot of people from bringing on bags which helped to get the plane boarded faster. The ticketing counter staff person (female) was brilliant working two workstations to help move the line because the kiosks were not functioning (while one workstation was printing she used another workstation to start the next customer) and she did it with a big smile and was very pleasant."
Cons: "When I purchase an airplane ticket I think my seat should come with the price of the ticket. I had to check in 24 hours before the flight just to get a free seat and then I still ended up paying for one more seat. I needed to pay a baggage fee for a checked or carry on bag. We opted for the checked bag because it was cheaper. Snacks needed to be purchased as well at outrageous prices, two cans of soda and two snacks for $8.99, WOW! The seats did not recline. Flight delays were not explained."
Pros: "Quick boarding, and friendly staff."
Cons: "The charge for a drink, other than water. Also the amount of crying babies on the flight, which Frontier had no control over."
Cons: "While I am thankful that we made it back to the airport after some mechanical issues. I called Frontier and ask them to get me on a different flight that night or first thing the next morning. They would not help me. They kept telling me I had to talk to the agents in the terminal. There were 200 other people standing in line waiting to be helped. They offered no alternative. Wouldn't even book me with another airline to get me to my destination. The best Frontier customer service on the phone would do was changed my flight to Saturday night. Which did not good since I was coming back from my trip on Sunday."
Pros: "I liked the crew, they were very personable and nice."
Cons: "Charging $40 per carry on? Are you kidding me?? We didn't budget for that and almost had to fly with no luggage. For this reason alone we are never taking another flight from Frontier. It's bad enough that Frontier charges for all baggage, but we had no idea when we bought the tickets off Kayak, that it would be an extra $130 for luggage. What a rip off. Then at the airport, the line to get a baggage ticket wasn't that long, but it took almost 45 minutes. Every time we fly Southwest or Delta, it takes only 10 minutes to get our baggage tagged and on our way to security. I was also unpleasantly surprised that even water costs $2. Other airlines give a free drink, but Frontier charges $2. Terrible. And the seats don't recline. In summary for areas to improve: don't charge me for carry on and don't charge me for water."
Cons: "Another passenger's food spilled in my seat. I asked the flight attendant for some help. He brought paper towels -for ME - to clean the mess. He stood there watching while I cleaned up?! Suprisingly poor service from an airline I already expected poor service and attitude from."
Cons: "-flight got delayed for almost two hours without explanation and so missed connection - stayed another 1 and half hours at an airport nearby the destination because run out of gas -stand in the line from 10pm to 2:30am at the gate customer service desk to look for possible flight and found no seat available for the next 3 days - whole family stayed overnight at the airport due to missed connection but they didn't provide any voucher -have to spend another $1600 to change carrier but got only less than a quarter refund - they charge for carry on"
Pros: "The only thing I liked about the flight is that we reached our destination safely."
Cons: "I didn't like how the airline didn't stick to their schedule. I understand that flights get delayed often.gut for a flight to get delayed 3 times is ridiculous. Our flight was supposed to leave at 5:20pm MTD and land on Atlanta before 11pm EST. We were notified about the delay about less than an hour before the flight. It was pushed to 5:50. Then 6:25. The actual flight didn't leave until almost 7:30 pm and landed in Atlanta passed 1am. This caused me south inconvenience. First, I had to take a half day off from work when I could've worked and got paid a full day. Next, the airline wasted hours of my time I can't get back. Time I could've spent with my family that I'm only seeing for a short period of time. By the time we got to the airport, which was way later than expected, the concourse trains were not operating anymore. What should've been a quick ride from concourse D to T turned out to be a 20+ minute walk to get out of the airport. Lastly, I missed my ride after getting of the airport. I was supposed to ride the train (Marta), but due to the delay, I missed the last ride. Not only was I inconvenienced but it trickled down to my family and had to wake up on the wie hours of the morning to pick me up at 2am. Overall, it was a terrible experience."
Cons: "Given the expense of using commercial air for a couple of hours, would it be too much trouble for a company to care about its passengers? Even water was barely offered. I had to make a request. A woman who was claustrophobic had to endure a 4 hour flight in a seat that would have been fine for others, but clearly difficult for her, because crew wouldn't make an effort to find someone who might switch seats with her. Even carry-on luggage is now extra charge? No entertainment and stow tables too tiny for even a personal laptop/notebook. Are the companies cheap because they're broke or did the price of gas go up?? Other people's incomes aren't exactly stellar. Please look at the statistics. These are your primary customers."
Cons: "I was told my carry on bag was not a carry on and I had to pay 40 dollars extra to have it put in the cargo hold. When I looked at the other passengers bringing on their carry on bag which was the same size as mine I felt I was ripped off for an extra fee just to make money off me. I will never fly frontier crappy airlines again."
Cons: "They charge more to carry-on than to check. By the time they made that clear, it was too late to check and they just threatened to raise it from $40 to $60 if I didn't act quickly. Everyone involved—from the gate attendant to customer service—has an impatient, condescending response about how these policy was made clear at the time of purchase. They are obviously very well practiced at explaining their ostensibly clear policies to throngs of ignorant masses who somehow didn't understand them when they purchased their ticket. In fact, their speech is so well rehearsed that you'd almost—almost!—start to question if they have actually made their baggage policies as clear as they think."
Pros: "Flight was very cheap."
Cons: "Flight was delayed by three hours, we weren't given notice of this until AFTER the time we were supposed to start boarding. We were promised breakfast/lunch vouchers and a voucher from Frontier, however we never received the breakfast/lunch voucher...so people sat around waiting for this voucher instead of going to get something to eat on their own. I did receive a flight voucher for another flight with frontier for $25 off, but I must book in 90 days. I understand flights will be delayed time and again, but it was how they handled the situation, how we were promised vouchers we did not receive and how we were NOT notified earlier of our delayed flight that I was upset. Airlines should be upfront with their customers who may be traveling for time sensitive events."
Cons: "Due to failure of communication with a mechanical problem, we were forced off the plane after waiting almost an hour to take off. The staff would not say what the problem was but kept pushing the estimated departure time further and further back. After waiting three hours I finally took the initiative to go in line to the desk to find an alternate route, after already missing my connecting flight. The staff redirected me through Chicago instead of Denver as was originally expected, but failed to redirect my luggage. Upon arrival in Minneapolis my luggage was lost. Being understaffed, it took another half an hour for a staff member to show up, but they could not explain what happened to our luggage. Instead of figuring out the problem, they had us fill out an information sheet and told us, "when they find your luggage they will call you". They tried calling a supervisor to help us but after an hour wait on the supervisor I finally left the airport, six and a half hours after originally expected."
Pros: "The price of the flight, the hospitality, and comfortable arrival was all A1"
Cons: "It was a good experience"
Cons: "Baggage did not arrive due to weight limitations which in my opinion is due to too many seats crammed onto the plane. My 89/91 year old parents first class seats were possibly a few inches wider and still 3 seats across...that's a rip off. No TSA - pre check. Limited staff for check in with long lines. Also, only 2 check-in kiosks with only one working and no assistant to help speed along the process. I witnessed one man who spent approximately ten minutes trying to print his boarding pass. Cheap tickets which result in getting what you pay for."
Pros: "The plane was clean, and we arrived early on each leg of the trip by about half an hour, the staff were kind. Frontier does charge for bags either checked or carry on, and it was cheaper for us to check one bag rather than each carry on. I knew frontier charged for bags having flew with them a few times, so that wasn't unexpected. True it's not a first class experience, but it was exactly what I'd expect from a budget carrier, I got to my destination early and without hassles and that's really all I was looking for."