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Read more about American Airlines
Pros: Great having every set have its own screen and charging port
Cons: Not to be an hour delayed and make half the plane miss their connections!
Pros: I missed flight. Rescheduled this morning 4229 when I went to bed. Today, there is no record of the flight. I have a screen print showing the seat assignment. The 1-800 said it will call back in 4 hours. Crap! Flight scheduled in two hours.
Cons: Gate agent was cold rude and incompetent
Pros: Flight attendant was very fun. It was her birthday and made the day fun for everyone.
Cons: Seats are always too close together - left to right and front to back. A sad reality that only improves for the well-to-do.
Cons: Lack of social distancing with American Airlines
Pros: Only masked picking up trash during pandemic - difficult to rate crew
Cons: Organized exit vs. usual crowded chaos of passengers in a hurry
Cons: American Airlines has to be the worst airlines there is. It never fails that they try I Cath someone and try to pretend that their carry-on bagIs too big. They have this tiny little frame no reasonable carry-on could possibly fit into. Over and over again I see people including myself and my traveling companion’s having to check their carry-on bag because their “too big” this is nonsense. These are standard size bags. It’s more than enough space on board the plane. In a way in which the gate check individuals handle this interaction is a palling you’re insulting demanding and don’t give you a chance to rearrange your luggage so I can go into their absurd dimensions
Cons: I wish there were charging ports so I could charge my device on such a long flight.
Pros: The crew was friendly and the flight was almost on time.
Cons: The power outlet at my seat didn't work. The baggage was delivered to the wrong carousel at DFW. The seats are TOO DAMN SMALL.
Cons: Nothing. Everything was great.
Pros: Fast boarding and efficient, friendly crew. I paid for an upgraded economy seat, which had more legroom and fit my body (more or less).
Cons: AA's seats seem to have gotten thinner in recent years, so I find them less comfortable. There's no in-flight entertainment; you have to download the airline's flight app on your device and stream from there.
Cons: Flight was 90 mins late departing
Cons: The wifi didn't work at all
Pros: last minute upgrade was nice, made sleeping much nicer. food was good, flight uneventful which is always a good thing.
Cons: Some of the flight attendants had an attitude and we not very personable to others. Just doing their job, ticking off the boxes. One was very kind, the others not so much.
Cons: I was forced to check my bag bc the plane was “full” but when I got on there were more than 5 completely empty overhead bins. So now I’m waiting in baggage claim, after an already delayed flight, when there was absolutely plenty of room on board for my bag (which was of acceptable size).
Pros: Wi-Fi and USB ports worked great. Seat was comfortable after 11 upgrade. On time.
Cons: Having to pay extra for a aisle seat
Pros: Seats were nice, flight was efficient, arrived early.
Cons: Gate agent spoke so ridiculously fast and swallowed so many sounds that it was virtually impossible to understand most of what he was saying. Most importantly we all missed that our roll-on bags wouldn’t fight in the overhead bins. As a result many people pulled their bags on and fought and struggled to force their luggage above, only to give up. The on-board agents recognized early the problem and then proceeded to allow many other passengers to stroll by them with their large roll-on bags, only to delay the boarding process and frustrate everyone. When making their safety announcement the flight attendant was clearly competing for fastest speaking human and rushed through at blazing speeds. In all my 30+ years of travel, I’ve never heard anything like it.
Pros: Very pleasant and on time
Pros: Nothing it totally messed us up
Cons: We missed our 1night in Rome-had to go home and come back the next day-we missed our train tickets and hotel in Rome and it made our trip a lot shorter!
Pros: I liked the fact that, my flight was miraculously on time leaving salt lake city
Cons: I don’t like, however, the fact that 3 of the last 5 times I’ve flown American round trip midland tx to Salt Lake City I have missed my connecting flight on the way back due to no fault of my own. I have flown this trip once a month for the past six months and have to do it two more times before December. American sucks
Pros: Time was good. Ground service was good. In-flight was okay. Because I love Cathay so much I took a 3 hour longer trip through LA (vs. Seattle) and paid more. But I was berating myself for that. But the flight back was Cathay service at its finest.
Cons: We were not told our passports needed to have an expiration past six months of travel even though we got back before the expiration. We entered our passport info including our expiration dates and we’re given no warning. We even had our boarding passes prior to showing up at the airport. We will not use Kayak in the future and will book direct through the airline moving forward.
Cons: charged a surprise of $175 for my third bag although Kayak mentioned i should be charged $75 at the time of booking. AA says it is due to Jordanyan Airlines, why was I surprised by this extra charge?!
Cons: Snacks were okay, nothing to shout about. Streaming movies is still of a mystery to me, not an intuitive experience in any sense of the word. the sites AA provides to answer one's questions don't give any real guidance on 'how', just state what, kept pointing me to the app which doesn't have any menu item to view movies. took me well over ten minutes to find any helpful information.
Pros: Cabin crew was excellent.
Cons: Deplaning at an inconvenient remote terminal with unattractive and minimal facilities, which involved waiting in a long line for a series of buses for transport to the main terminal. Arrival at the main terminal required climbing a flight of stairs. No in-flight food service offered except a choice between one cookie or one cracker.
Cons: I am very frustrated that a single part could not be located in the early afternoon to allow the plane to fly. I will be late again for work and it seems to be American Airlines and not Delta that has all the delays or is late.
Pros: Flight attendants
Cons: The flight got delayed from salt lake and we had to spend a day in Charlotte before another flight came
Pros: On time smooth ride
Cons: I booked using expedia, but Kayak was sending me updates & info. I did not receive our booking record finder number, so I couldn't check in with my phone, so we got terrible seats in the back.
Pros: I went to check in for my flight and was told that it changed to American Airlines. By the time I arrived to the gate it the flight was full and they wouldn't let me on. I want a refund.
Cons: See above.
Pros: Good in-flight service, comfortable first class seat.
Cons: Arrival gate was remote from main terminal, requiring a crowded and disorganized wait for a bus to the main terminal and baggage claim. The extremely small overhead storage cabinets of the Canadair required many passengers to check normally acceptably sized carry-on bags after boarding and finding it impossible to fit. Waiting time for retrieving these on the ramp at the destination was excessive.
Pros: Free movies and tv
Cons: The Three days it took to get 10 hours away horrible customer service no one was there to help us.30 people were stranded
Pros: They were so helpful as we checked in and checked our bags! :)
Pros: All good
Cons: No entertainment without paying
Pros: Both American flights (on Airbus 321, I think) I've taken in the past two weeks had comfortable seating with great legroom. My knees were not knocking the seat in front of me! Seat width also comfortable. Not sure how I lucked up on both flights!
Cons: Flight cancelled
Pros: Grest staff
Cons: Thought the first row seating would provide extra leg room which the reservation page said it would and we paid extra for the seats - not so. it also felt quite claustrophobic with a panel within a short distance of our faces. We had upgraded for better seats but it turns out the seating wasn't better at all. The flight home in seats much further back were MUCH more comfortable. I'm thinking the airline shouldn't book the front seats by the panel as 'better' for the extra price as they were definitely not.
Pros: Courteous and professional crew
Cons: Delay taking off, due to technical issues with aircraft. Seat area is much too small for an adult.
Pros: The planes were comfortable.
Cons: I didn't get a boarding pass for my third flight.
Pros: Completely satisfactory for my needs
Pros: Good pilot communications. On time departure and arrival.
Cons: Very cramped quarters. Broken seat. Out of control heating system. Rude staff An hour wait for baggage.
Pros: Delta is better
Pros: Everything was good
Cons: I lost this flight! They were supposed to give me a hotel and a flight the next morning, but I couldn't be late so I had to manage myself and pay a lot more to travel with a taxi to Greenville !!!
Cons: I had to sit next to a huge overweight guy who took all of his own seat and at least 1/3 of mine. He had to have a seatbelt extension... not so cozy. My shoulder was damp from his armpit sweat by the time I arrived in Dallas. The flight was full or I would have requested a different seat.
Cons: The boarding process was a mess. The terminal was crowded and there was no clear line to board.
Cons: I am still not feeling well to travel, so I was staying at home and no Madrid, may be in the fall or winter when I get better, I will visit Madrid one more time.
Pros: The crew was fine
Cons: No open seats at all. Old cramped A319
Pros: Nice staff
Cons: Cleanliness. There was a ton of garbage in business / frost class back pockets. Seats were dirty. Tray tables were dirty. Not the best entertainment options.
Cons: There was a delay bc of miscommunication with passengers. We sat in the plane for an hour before we took off. It was annoying
Cons: Did not fly cause corona virus. Waited on the phone for 5 hours and did not get someone to help with refubd!
Pros: The flight attendant was very nice.
Cons: The flight was delayed for a few hours, the plane was tiny and uncomfortable.
Pros: The captain kept us informed about a delay.
Cons: The seats are cramped
Pros: Boarding went fine
Cons: Inflight Entertainment was terrible. I had to watch the trailer 3 times before it started. If picked another, started at a different point in movie. The flight attendants kept making announcements every few seconds interrupting movie instead of just one long one.
Pros: United- I cannot believe that the computer assigned seats in the last row since we have been United/Continental frequent fliers for over 30 years. We will always choose Delta over United based on our experience on Saturday/Sunday.
Pros: On time
Cons: Crew was not helpful, entertainment on screen was archaic and all but useless. Terrible leg room, no accommodation for carry on luggage and just generally in pleasant experience with united
Pros: the flight was scheduled 1h30
Cons: the seat comfort
Pros: The crew was polite
Cons: We got stopped waiting to pull up to the gate for over an hour. This on top of the flight being delayed. The TV screens didn't work and the flight tracker didn't work.
Pros: It got me home
Cons: I got bashed by the cart many times
Pros: One of the smoothest (non turbulent) flights o have ever been.
Cons: Was treated like a second class person as they would not even entertain my offer to pay for a seat upgrade. I am 6’7” and hoped to take one of the available exit row seats but because I bought a cheaper ticket they wouldn’t even speak about it.
Pros: The inflight entertainment system was excellent.
Cons: I don't like the boarding process, where there are so many "special" boarding sections that zone 3 only comes up after the first 200+ passengers have boarded.
Cons: Fellow passengers; too many howling kids with clueless parents
Pros: The crew were very nice and polite.
Cons: No snack options. Only pretzels. Seat cushion very thin.
Pros: Friendly staff. Plane made good time and both flights on time.
Cons: Plane was 80+ degrees until after takeoff. My girlfriend complained unrelentingly about this on both legs until it was resolved. I don’t know my way around Houston airport but it seemed like we landed several kilometers from our connecting gate. Probably not something that could be avoided but aggravating nonetheless. Also I pooped on this flight and no one would have known except for the lady sitting in the back made a comment about how long I was in the lavatory (5-7 minutes?). Rude.
Cons: This airline sucks so bad........I had a flight that' was suppose to leave at 6 pm from salt lake.....to LA .needless to say it's 11pm and I'm still seatingbon the runway
Pros: Was not offered snacks or food. Usually when I take united to california, which is a shorter flight, they give out pretzels or something. Was not even offered the chance to purchase breakfast.
Cons: Stated above.
Cons: We were in First class and were served a yoghurt that had already been opened and oatmeal that was stone cold, I mean refrigerator cold. Also the in flight entertainment kept buffering so that it was basically unwatchable. United touts Polaris, but maybe they should concentrate on their current classes of service instead.
Pros: Timely departure, comfortable airplane, decent food&drink offerings, my baggage arrived on time despite 2 layovers
Pros: Everything went as planned.
Cons: Better customer service.
Pros: The Denver airport is nice.
Cons: United made our first flight late by not having equipment together, so we run through the Denver airport over a distance of 30+ gates only to find our next flight had left 3 minutes prior. The woman at the desk said, can't help you, go to the help desk. At the help desk they never said sorry, just rebooked us for a flight leaving 6.5 hoursgot later. Here are some food vouchers (which don't work at all of the food places in the airport). Have a good day.
Cons: Flight was delayed arriving to Greenville and was only informed 10 minutes before boarding in Newark. Flight was delayed another three hours leaving from Greenville. It's as if United books flights on a planned delay and they CANNOT DO THAT. My husband and I go on at least 11 trips a year and I will make sure that I pay extra to go on another airline that is reliable!!
Cons: The flight was delayed and rescheduled four times. The two guys working at the counter had no clue what was going on.
Pros: Even though I was on connecting flights and weather sounded like it might interfere, that was not the case. Each flight went smoothly and easily. It was a fantastic travel day.
Pros: Boarding was orderly, crew was reasonably nice.
Cons: Comfort, food and entertainment (extra $$) is very mediocre.
Pros: s This time my flight was on time so I was happy
Cons: I wish I could have gotten more beverage (water) during the flight. Very dry in the cabin but all-in-all, it was a pleasant experience.
Pros: Stuck in SLC because of computer issues, was told that the flight to XNA was also delayed, wrong now stuck in Denver for another day. Hopefully we can get home tomorrow, now booked to Houston then to XNA as all united flights are sold out. . . Miserable service.
Cons: Gate attendant was rude and prematurely gave my seat away before boarding was closed so My infant and I missed the original flight. Check in attendant was rude, picked up my bag stickers and when we disagreed on a military regulation he set the stickers down and walked away and did not assist me. Boarding was extremely disorganized and not enough room for carry on items. It was an aweful experience and I will not be traveling with united airlines ever again.
Cons: Those delays I mentioned.
Pros: I did like the everything was on the right schedule
Cons: the weather
Pros: The friendly co-travelers as there is no food or entertainment for people on a budget. Better than my flight TO SLC which was cancelled the first day, then delayed the 2nd day. Airport services saved my day by carting me to the connecting flight TO SLC from Denver as there was only 15 minutes to get from one end of the concourse to the other. A little difficult to run there at my age. Any chance of allowing people with connecting flights disembark first instead of last in this situation?
Cons: Due to inclement weather conditions no liquids were served. Small bottles of water would be great - less likely to spill over in bad weather and thirst would also be quenched. Lack of luggage space for those of us with the correct allowance hand luggage instead of all the extra large pieces because people don't want to go to baggage claims or pay for baggage. Truly their suitcase not paid for is the same as mine paid for. Difference is the inconvenience of having to keep my hand luggage at my feet because of the larger pieces filled by passengers in group 1, 2, and 3 over my designated seat area.
Cons: Flight was delayed 6.5 hours. Then they delayed another hour. Then they sent a message that it would only be an additional 30 minutes so we rushed back. Then it was delayed another 2 hours. The United people would have happily stuck me with an overnight hotel so I could take their flight the next morning. I asked for the AA routing that worked for a same-day arrival. They happily agreed.
Pros: Nice attendants.
Cons: Cancelled and rerouting of flights. Long waits in airports.
Cons: My luggage took about 30 min, incredibly frustrating. Most airlines have this process figured out, wish United could do the same.
Pros: I liked the takeoff it was entertaining and fun also I liked the flight crew where every 30 min they would check on us and bring us water and snacks.
Pros: Some things about the flight were normal.
Cons: Our incoming flight was late arriving at Dulles. We bolted from that flight to the gate for our connecting flight to GSP. Two of our party of six made it and got onboard telling staff we were coming. We arrived moments later - moments later! - but were denied access because they said we were a minute late. Our small plane was just outside the door with access door still open and staff going in and out. Next flight was 5 hours later. We asked to speak to a supervisor and that was ignored until we demanded attention. The supervisor came 1.5 hours after we were denied plane access. Customer concern was nonexistant on this day.
Cons: Baggage didn't make next flight
Pros: I was immediately guaranteed a later flight which was nice so I did not have to fly standby.
Cons: Had a mechanical delay that caused me to miss my connection and resulted in a longer than expected layover. Houston is a huge airport and even running to the next gate did not get me to the gate in time to be able to board my connection before having the door closed.
Pros: Boarding Zones included seats throughout plane so it wasn't so bunched up when putting luggage away.
Cons: Seats too close together and no TV's
Cons: I got a final boarding call 2 minutes before the time that my boarding pass said boarding g would begin. Despite that we didn't take off any earlier and landed just five minutes before schedule. We then waited on the tarmac for an hour. In the end I spent almost as much time sitting g in a grounded plane as I did flying. This after paying way too much for an economy ticket. Reminded me why I don't fly United
Pros: The person sitting next to me was normal.
Cons: The space was to small, flying makes me sick, my legs hurt, my back hurt and Didn't offer Dr. Pepper
Cons: United airlines plane from SLC to SFO departed 45 minutes late due to maintenance issue. Then the connecting flight from SFO to Bakersfield left 10 minutes early, thus resulting in a small group missing the connection. Spent Father's Day in the airport for 10+ hours to get on the last flight out of SFO to Bakersfield. Customer service was unhelpful and rude until they found out that the issue was at the fault of united Airlines and not external circumstances.
Pros: Nice to have free streaming of entertainment/movies.
Cons: SLC to Houston couldn't connected to the advertised entertainment even after it was announced. Perhaps it wasn't activated? That said, very friendly crew; on time and comfortable flight.
Pros: I love to fly! Everyone with United was great. TSA was pleasant as well.
Pros: I think i only put this score down only because we were delayed, so it kind of sucked. It however was not completely their fault. this first delay was then we were delayed by the arrival of the president. Can't really do much to help that. :) Most of the crew were wonderful however I encountered a very rude and abrupt crew member at the airport. I was not a fan.
Cons: The seats don't recline and are too close to the seats in front of you... NO leg room! I will not be taking United again!
Airlines flying from Utah to Greenville have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Utah to Greenville
Masks required on board, masks provided on flights from Utah to Greenville
Social distancing seating
Middle seats unavailable to book on flights from Utah to Greenville
Testing for antibodies, testing for symptoms for flights from Utah to Greenville
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