Excellent flight. Wonderful inflight service. Check in in Mumbai could have been better but overall 10/10.
More Indian movies Travel kits were not provided in business class
Only 2 meals on a 16 hrs flight and they had few option for food and drink. Qty was not sufficient
The crew was fantastic. They did their utmost to accommodate our needs throughout the flight. Definitely Singapore Airlines is the best.
Paid full SQ fare but return trip was on scoot and without any entertainment and no given choice for food.
Excellent service, the food was delicious and the inflight entertainment full of options for varied taste.
Pros: "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
Cons: "They are well trained crews so I have no better ideas about improvements"
Pros: "Flat bed is wide and comfortable. Cabin crew was excellent."
Pros: "Great seating"
Cons: "Free internet in long flights"
Pros: "Friendly service and not a super crowded plane."
Cons: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Pros: "Flight attendants were very friendly, professional and helpful"
Cons: "crew isnt very careful in serving the food but its not really that bad. but im just comparing it from my previous flights so i think that group of FA's can do better. And the food was served a bit a late so they dont have time to serve hot beverage anymore."
Pros: "Cabin crew were great"
Cons: "Depends which plane you get some i found the seats were wider and sitting up the front. Overall a good experience as it was my first time traveling with them."
Cons: "Reservation online"
Cons: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
Pros: "Crew was polite."
Cons: "For such a long journey, the plane could have been nicer."
Cons: "Softer seats and more movies"
Pros: "Friendly crew and spacious."
Cons: "Food could be better"
Cons: "Seat space could be wider for working"
Cons: "Very cramped. Worst leg of the journey"
Pros: "Well organized boarding, friendliness of staff, food service"
Cons: "Flight was delayed by about an hour."
Cons: "The toilets were a little unsanitary."
Pros: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
Cons: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
Pros: "Everything about this flight was top notch. The inflight entertainment, touch screen and remote controlled, was so good i was up the entire time watching movies Black Panther, Downsizing, DeathWish, Pacific Rim and listening to the wonderful library of music, i was surprised at the range of music, from uncensored rap to big band."
Pros: "In flight entertainment systems"
Cons: "I had beef with mashed potatoes but I found the beef was quite tough."
Pros: "Seats more comfortable than premium economy, staff more helpful!"
Cons: "Food was ordinary"
Pros: "Spacious economy class seating and great service"
Pros: "Everything from Ticketing, Checking in......"
Pros: "The staff were so friendly and helpful."
Pros: "Staff, food and emenities great for economy class"
Cons: "Inflight entertainment wasn't as extensive as in previous years."
Pros: "Flight is comfortable, food is nice. Most importantly, the flight was on time."
Cons: "The entertainment system requires additional setup, and need my own mobile device. My mobile device was low in battery while I'm on my flight, so I'm not able to view any movies during the flight."
Pros: "wide seats. great service. on time."
Cons: "food was not as good as one would expect."
Pros: "crew was very polite and cheerful."
Cons: "I purchased this ticket without realizing that the law stipulated 6-month validity remaining on one's US passport to enter singapore. The Singapore Airways website does not state this anywhere, and it was not until I arrived at the airport that I was informed that I wouldn't be able to check in, but nor could I refund or transfer the ticket. The booker should be obliged, when one enters the passport information upon purchasing the ticket, to make note if the passport expiration time is not valid for the flight. Spent $600+ on the flight, and the customer service person I spoke to from the airport was very abrasive and not interested in helping me figure out an alternative."
Pros: "I like the personal TV, my foot rest and water holder frequent water serve,"
Cons: "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"
Pros: "Everything great personnel"
Pros: "Great service. Really friendly and polite. Lots of current movies and TV shows to watch and provided earbuds with adaptors. Made the experience a lot more pleasant."
Cons: "The seats can be laid bag pretty far and the people in front of me decided to recline for a majority of the 10 hour flight. I wish the chairs either didn't do this or the flight attendants would have said something. I didn't feel like I had the authority to do anything about it. Also it was so warm! I have no idea if there was a fan."
Pros: "ending meal was very late like an hour or less before landing"
Cons: "racial discrimination by the flight attendants thinking that I didn't know Japanese language even though I was white. I could see it happening."
Pros: "Friendly, attentive crew. Clean plane."
Cons: "Cramp set space. Lack of movie choices, not all had closed caption."
Pros: "Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way."
Pros: "Good reliable SQ service"
Cons: "I got the seat with communications box on the floor under the seat in front... no foot room :-("
Cons: "Put some natural spray in the washroom for guests to kill their odor. I was the lucky one sitting outside the washrooms."
Pros: "Overall just a really great experience."
Cons: "Nothing negative to report."
Pros: "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
Cons: "Wifi cost 12 bucks and hour."
Pros: "For as long 14 hour journey they sure make it comfortable."
Pros: "Really recommended . Wait alittle longer but i got a free tour go around Singapore ."
Pros: "Before booking my flight on Singapore airlines, I took the time to read through some reviews and to be honest, the reviews left by previous passengers did not do the airlines any justice. I rarely, if at all, leave any reviews myself but my flights (from SFO - Singapore and vice versa) were AMAZING! I was sitting in economy and the level of attentiveness that we received, I could only imagine how great first class could be. if i could fly Singapore on all my trips overseas I would."
Pros: "Great entertainment, good service, clean plane."
Cons: "The lasagna was pretty dry and meh."
Pros: "Airline was great"
Cons: "The customer service at Airfair.com is abysmal. I will NEVER do business with them again."
I loved the entire Qatar experience - Thank You
The ground staff at Doha, Mr. Mohammad Abnan and his associate forced me to send my carry on luggage to check-in when I just had one, small bag within weight limit. She said that the plane is full and they have no room and you have economy class ticket, they will allow only business class people to take their carry on. This horrible idiot staff was extremely obnoxious and made me feel pathetic about traveling in economy class. There was plenty room and she allowed many other folks in economy to bring their carry on luggage. I was emotionally, physically and socially harassed by your ground staff at Doha and I may file a law suit for my helplessness and suffering. I begged her but she remain adamant treating me like a beggar, she was a racist and picking and choosing who she would do the mercy with, simply pathetic!! I have evidence and pictures which I can prove what I’m saying. This was my first stint with this horrible airline but learned my lesson.
The seats were tight and uncomfortable. Food service was just ok. I don't see how they're rated #1. I preferred Qantas over Qatar.
Customer service and helping people
My experience at checkin counter at Amritsar airport was not good. The lady at the desk didn’t allow me to carry 1 kg extra in carry on trolley. In 15 years of flying experience with different airlines, trolly weight was checked for first time. Looks like Qatar Airways has different rules based on the countries.
Kayak canceled and reissued the ticket on the day before my travel, which messed up my seat You might got some money with the change , but your rating will go down
I was in Seat 5K, Hand rest wont go down when on Sleep Flat Mode. Door opens slowly after closing. Even crew were surprised. Not cleaned properly. I have pictures of broken handle and old used tissues and covers if wanted.
Qatar airways Customer service is terrible in some countries especially in Iraq, very unprofessional, helpless, and very rude!
Cons: "Flight was a little long!"
Pros: "attentive crew. comfortable seating. good food options"
Pros: "Not satisfied"
Cons: "Need improvements"
Pros: "Crew was receptive"
Cons: "Food boarding"
Pros: "Food was good and crew"
Cons: "Old aircraft from Doha to Dhaka."
Cons: "We were told to board, but then kept in another area close on 1 hour before we could get on the plane and this area had no bathroom facilities. The spread of seating on the plane made no sense with many open seats but also many squashed rows of people. The crew was visibly tired and irritated, they also ran out of a few catering items. It seemed as if last minute, a few different flights were combined into this one which lowered the quality."
Pros: "Justfly stoled my money as i booked for seat and paid 30$ And the seat didnt booked I want my money to be returned"
Pros: "Every thing"
Pros: "I like that they deliver me safe and sound to Vietnam"
Cons: "I would prefer no interruptions while I am watching my movie"
Pros: "As efficient as ever"
Pros: "i like the service of qa. its amazing."
Cons: "none at all"
Cons: "Nothing it was great"
Pros: "Ended up having spare seats beside me. Planes were new and in great condition. Staff were very good."
Pros: "Crew were great and sincere"
Cons: "Qatar gave problems changing flight for emergency purpose and had produced all documents but they wanted further documentation which could not have access because at,a foreign country. Felt they don't care and it was all to do with money which had to pay."
Pros: "On our flight from Atlanta, we loved the service and great recommendations from the flight attendant, Carmen, who made great suggestions for our Malaysia trip."
Cons: "The seats were very tight and the food was okay, but the staff was great."
Pros: "From boarding to landing, I had a great flight. Flight was from NYC to Jakarta via Doha. Flight on a b777 to Jakarta and b787 to Jakarta. Plane had plenty of legroom and nicely designed entertainment system. Service was world class. About every hour or so, a crew member would ask if we wanted drinks. Food was great, had 3 choices of entrees for each meal."
Pros: "The cabin crew was very helpful and cheerful and everyone had a smile on their face."
Cons: "Entertainment devices are slow to respond."
Pros: "It was normal flight"
Cons: "I have a layover for 12 hrs and Qatar Airways didn't offer me a hotel."
Pros: "Great flight. Everything was good. The only very small issue is hey offer WiFi but even if you pay the allocation of data make you feel like you living in the 1990. 10 meg free and 300 meg for a whole flight is a complete joke, especially for USD 30. They could manage protocols but give a reasonable service."
Pros: "Great amenities and service - fed often throughout trip and great console with games, movies, etc."
Cons: "The neck rest was a bit tall and deep for a shorter person with a smaller neck - it caused me some discomfort while trying to rest."
Cons: "Chairs a little too small for long flights...."
Cons: "Old plane treating the Africans like poor people of no value .. All other Qatar flights have newer aircrafts"
Pros: "The staff was very friendly and went out of their way to find us vegetarian meals as our booking was incorrect. They had some good movies to watch that made the trip faster"
Cons: "Seats were uncomfortable and one can only eat vegetable curry so many times in a day. At one point I really just wanted dry cereal because rice and curry is not breakfast in my mind"
Pros: "A new Dreamliner. Nice! Very good service. Gate personnel were very accommodating. Nice smooth flight. Doha airport was nice and mostly empty. Mediocre selection of restaurants."
Pros: "Crew welcomes"
Cons: "Bad takeoff and landing"
Pros: "Very organized, helpful staff, they also provide lots of entertainment and food"
Pros: "I like the service very much. Flight attendants are very friendly and helpful, polite. After the flight I got some present. Kit with socks eye mask and lip balm, which was very nice."
Cons: "Dnt have anything to say what I dnt like. Everything is great."
Pros: "Could not be more impressed with the airline, absolutely would recommend to anyone!"
Pros: "Not crowded plane. Some fantastic flight attendants. Very helpful and dedicated to make customers happy and help us enjoy the flight"
Cons: "Not very comfortable seating. A couple of not so friendly flight attendants. Crew on the ground in Doha not very attentive or cooperative"
Pros: "Service and crue was good"
Pros: "everything was as expected from a world-class in the travel world."
Cons: "In economy class, the seats are not as roomy as I thought and leg room space is not suited for overseas 12+ hours travel comfort."
Pros: "Flight. Conections"
Cons: "Change flexibility, helpfulness"
Pros: "The flight was on time, not full and the crew and the entertainment was excellent. Very happy with the experience of flying on Qatar Airways from Johannesburg to Miami."
Cons: "Everything was well, the food was good not great (even for airplane food) and the only other issue is it seemed like trash from our drinks and food services was picked up for quite a while or until we brought it to the flight attendants ourselves."
Pros: "The classy servieces in the plane..the plane it selfe is excellant"
Cons: "Narrow seats and little legroom."
Pros: "Service was good."
Cons: "Need to provide more variety for vegetarian food. Cannot serve the same food for every meal on a long haul flight. Provide more entertainment options, more episodes of sitcoms, more movie options, more language options."
Pros: "On time"
Cons: "Food is so bad and it's finish quickly and there's no Choice is. And there's one point Why the flight stops tow times in Vietnam going and back It's should one time and back to Doha"