Daily cleaning, installation of cabin HEPA filters
Delta, Aeromexico and Virgin Atlantic have all waived their change and cancellation fees on flights from Utah to O'ahu. Confirm policies on booking site.
Delta does not allow booking a middle seat on flights from Utah to O'ahu.
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Scores according to KAYAK customer reviews
Pros: "Blanket and pillow a nice touch"
Cons: "No dinner. And no free entertainment during the flight"
Pros: "Overall, the service of Hawaiian Airlines was a 5 star experience. The crew, the in-flight services were amazing. The 6 hour journey from LA was one of its kind. I was welcomed with soulful Hawaiian music while boarding :) I was amazed to see the captain greeting and thanking the passengers at then door while exiting the aircraft. Makes every passenger feel special. I am glad I chose to fly Hawaiian."
Pros: "Complimentary food and snacks."
Cons: "You have fill out a form when you get to Hawaii. They should provide pens for us to fill it out instead of making us ask our neighbors for pens."
Pros: "Crew was friendly and helpful"
Cons: "Food options weren't great and in-flight purchases should have more food options. Didn't like that I had to pay for TV. Paying for movies is understandable but TV should be included especially for a direct flight."
Pros: "the first class seats were nice but there was no recline to them at all. and the drinks were very good."
Cons: "just the biscoff cookies? what happened to pretzels?"
Cons: "Cancelled our flight, after that we didn't get our luggages ☹️ That's why we didn't take part of our trip to Polynesian Cultural Center, the flight was delayed 9 hours"
Cons: "2 hrs delayed. HA said they sent an email but I never received"
Pros: "I like the overall services that were provided to me going and returning , Hawaiian airline personnel are truly the greatest of the fleet. Mahalo"
Cons: "I miss the time when Hawaiian was the only airline that still offered inflight entertainment without charging their flyers."
Pros: "The crew were very professional. The food was delicious."
Pros: "Crew was friendly, boarding & exiting quick and easy."
Cons: "Small airport, but not much staff to help you either. Getting boarding pass & baggage tags was a bit of a disorganized mess."
Pros: "Relaxing music on the plane, extremely friendly staff, efficient, and comfortable. The comfort level was basic - not a super updated aircraft - but overall a great flight experience."
Cons: "Everything was great. Aircraft wasn't super updated but no problem!"
Pros: "Very helpful customer service rep."
Pros: "Plane got turned around after 3 hours in plane. Had to change 2 flights, my rental car reservation, 2 doctor appointments with no sympathy or even care from Hawaiian airlines. Spent hundreds of dollars and got no compensation. Not happy and will never book again."
Cons: "So disappointed, angry, and sad."
Pros: "Great service... good meal... and free wine! Yeeeew!"
Pros: "All services are great!"
Cons: "Too cold."
Cons: "Our flight was delayed 30 minutes while they were playing musical chairs trying to seat a snarky couple together"
Pros: "Besides the poor food (but free!) and one grumpy stewardess, the flight was actually fantastic. One of the better flights I've had in a long time, and I fly a lot. Check in, boarding, and general smoothness of the flight was great in comparison to other domestic airlines. Will always fly Hawaiian if the prices stay affordable!"
Cons: "There is no competiter for Hawaiian airline much between inner islands. Wish more big company join in routs and compete prices."
Cons: "boarding a bit chaotic"
Pros: "Comfortable legroom. Nice that you get a map of the Hawaiian island you land at"
Cons: "Luggage costs are a bit high considering these small inter-island flights are already highly priced"
Pros: "Good customer service"
Pros: "Hawaiian has a little more leg room."
Pros: "Friendly staff, departed on time. Clean plane, nice touch screen (pointless unless you paid extra for movies). Nice little Kahlua punch drink on return flights to Hawaii."
Cons: "Flight back to Hawaii (which was longer!) had no movies or TV shows unless you shelled out the extra money, kinda uncool. Food was a too-small sort of breakfast hot pocket kinda thing, not bad but not enough. Glad I had bought a sub sandwich at the Vegas airport. Fairly long (40ish minute) wait at HNL for some other plane to leave our gate."
Pros: "Seats were comfortable and boarding was quick"
Cons: "The crew kept assuming I was with the passenger next to me despite repeatedly correcting them and was skipped numerous times for water, collection of survey etc. It is the most expensive entertainment I have experienced on an airline, especially for such a long flight. The meal could have been substituted for any type of legitimate entertainment option."
Cons: "Extra charge for luggag"
Pros: "Polite air attendants, ease of checking bags and boarding."
Cons: "Flight was delayed 5 hours. Scheduled departure was 7:35am, and when I checked the status of the flight it was read as "on time", but the flight was then delayed until 12pm as they were waiting on a part, which was concerning..."
Pros: "They actually still served a complementary hot meal, complementary beverages, and had a variety of TV shows and videos for all passengers to choose from for no additional charge. Hard to find nowadays. Will definitely be using Hawaiian in the future!"
Pros: "The flight was really cozy and the staff was really nice."
Cons: "The egg sandwich was ok. They didn't charge for it though, that was a benefit"
Pros: "No issues and all employees were very helpful and pleasant......"
Cons: "I would have to say an overall enjoyable experience. Maybe more comfort and better food would take it over the top."
Pros: "Perfect flight. Attentive and nice crew. Food was even good! Comfortable seats. Like the computer flight path display"
Cons: "Wish we had free wifi"
Pros: "The attention was fast"
Cons: "That all have to be paid"
Pros: "Food in first class is great"
Cons: "Too cold for me in the cabin such that I was forced to buy a blanket."
Pros: "The serene feeling of already feeling like you are in Hawaii the lights, the music playing when we got on board and the seat space very comfortable"
Pros: "No problems. On time San Jose to Honolulu."
Pros: "It was a great flight. The flight attendants were nice and attentive. I have bragged to my family about both of my flights and were all convinced that we'll fly with Hawaiian Airlines."
Pros: "Boston was delayed causing me to miss my connection in Vegas (where I slept on a filthy floor under a charging station for 5 hours,) the flight to Honolulu made up for it. Hawaiian Airlines does it right. From the complimentary breakfast to the lovely atmosphere, I would choose this airline for all domestic flights if they were available. I would have rated the crew "excellent" also, but I did come across one opportunity for improvement. One of the flight attendants got pissed off at me because I didn't finish my juice. Seriously, she snapped at me because I only took a few sips."
Pros: "Very helpful and friendly staff at the airport and onboard the plane!"
Cons: "On the Honolulu to Las Vegas leg of our journey ... sales of snacks... before the delivery of small but good crackers and juice...They have to make money where they can (I did not purchase)"
Pros: "The service was great."
Cons: "Plane needs to be updated. Lean back all the way. More snack options."
Pros: "No problem."
Pros: "Comfortable seating. Meal and snack included. Thought and car for customers was outstanding. They even had USB ports to charge small devices."
Cons: "If it had wifi it would have been optimal. Also the ability to plug in electronics up to laptops at each seat. Something no airlines do for some reason is load the customers from the back of the plane first. It would be much more efficient and nobody would have to use an overhead compartment not near them, worrying about there personal belongings."
Pros: "Best flight experience ever"
Pros: "Like the food/snack they gave. Was okay with the space. The flight left on time and arrived in time too."
Cons: "That the tv on the airplane did not play all the way though."
Pros: "Hawaiian airlines offers a meal service as well as wine with the meal that is complimentary with all seats. Individual entertainment systems making coach seats similar to a business class flight."
Cons: "The downside was the air-conditioning was soooo cold the entire flight with a light jacket and blanket i was still freezing! Coldest flight I have been on."
Pros: "the overall ambiance and the cheerfulness of the flight attendants"
Pros: "free movies makes the time go by. food was good, though skimpy for a man."
Cons: "Poor service between Maui and Honolulu. They managed to open one of our baggage"
Pros: "Flight left on time."
Cons: "Flight attendant on my aisle (I was in seat 14D ) must have had a bad day. Not once did she smile on the 10 hour flight. Matter of fact, she was grouchy. Seating was cramped as usual. No choice on food selection. Had to skip lunch because of my allergy to cheese. Apart from early boarding, there really were no benefits to being a premier club or pualani gold member...cramped seating. Unable to check in online either with JetBlue or Hawaiian (tickets were purchased though HAL)."
Pros: "I like that the middle seat is no used."
Cons: "Bording was not organized. Everyone got up at the same time and no social distancing. Was not handeled well. Same with the exit on arrival. Too many people got up out of ture. No sochial distancing."
Pros: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."
Cons: "The food service on the 3 hour leg but we knew that ahead of time so..."
Pros: "I like flying with Delta, it's just I was not feeling well and our flight got delayed and delayed and delayed. We finally made it on and the extra comfort was great"
Cons: "The food selections not so great. The sandwich was hard. Could use more options."
Cons: "Just water and coffee. Needed some variety."
Cons: "Too hot. Bathrooms were dirty. No leg space in comfort+."
Cons: "Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space"
Cons: "Hopefully upgrade on monitors (touch screen was not working),"
Pros: "Nobody was amazing. First Class Crew didn’t really care and there were only 6 of us up there."
Cons: "I was offered one during. They didn’t have spicy Bloody Mary mix. Tired to pass off a drink with plain tomato juice which was horrible. When my wife sent it back they didn’t offer her anything else."
Cons: "Flight was delayed due to crew not being available."
Pros: "crew found me an outlet for laptop"
Pros: "Everything about delta"
Cons: "The pork dinner meal option was burnt … al the way through."
Pros: "Appreciated stewardess comping wine because my husband and I couldn't sit together"
Cons: "Don't assume you will get a good fare just because you book 2.5 months in advance, have a Delta AmEx card, and use some of your earned miles"
Pros: "The food was improved and the seat was comfortable."
Cons: "Seat didnt recline and very tight between passenger seats"
Pros: "Friendly and Professional Crew"
Cons: "Snacks were a bit boring & no tv’s onboard."
Pros: "One of the flight attendants was nice."
Cons: "5+ hours and just some bagged snacks. Had to wait forever for soda. Screen was difficult to work - touch wasn’t working. Much smaller program selection than flights 6 days ago from RSW to LAX via ATL."
Pros: "Speedy check in. Friendly crew."
Cons: "The tv kept having problems. In all three seats we were in. We could only watch tv but the audio kept cutting out. Annoying to say the least"
Cons: "The person next to me"
Pros: "Delta’s notifications are very timely and helpful. They even tell you when your bags are on the plane and at baggage claim."
Pros: "- great customer service - friendly staff - Positive energy"
Cons: "- No room in the seats - No food served on plane - Crowded -"
Pros: "Crew and flight"
Cons: "Price for food and number of bathroom available"
Pros: "I did not like anything all. But the to last agent to help me after I was send to different airlines"
Cons: "And when I get to US delta Airline ticketr did not even look at my ticket she just send to Virginia Australia make me walk all over. I know it supposed to be delta"
Pros: "I liked that the plane wasn’t full which was a surprise."
Cons: "Last leg of the flight as usual we had some plane on it’s last legs with entertainment equipment from the 90’s and that’s being generous. My iPhone 7Plus is only a little smaller than the screen they would have you watch for five hours. Also the plane was old and noisy and seats were not really comfortable. But this is par for the course flying to Hawaii for some reason, no matter the carrier. Hawaiian Airlines is usually better but that’s to be expected."
Pros: "Gal at the gate was most helpful. She corrected my boarding pass to zone 1 and put us in exit row. I have sat there before but it was really roomy although the seat seemed less comfy."
Cons: "Plane was much smaller than what I usually fly to Hawaii but the roomy exit seat made up for that. Downside was the screen was small so hard to see."
Pros: "Speedy boarding and deplaning."
Cons: "The gate agent appeared annoyed when I requested a seat change a couple of hours prior to boarding. She didn’t offer assistance or an explanation. Just looked at me like ‘ in your dreams’. And flight attendants should really practice smiling more. Snacks offered on 5.5 hour flight we’re pretty pathetic."
Pros: "In flight tracking"
Cons: "Irregular serbice"
Pros: "Attentive staff."
Cons: "Nothing. Great flight."
Pros: "Costmer service great"
Pros: "The gate agents were gruff, but helpful. Stewards were super friendly."
Cons: "Even though I had picked out two seats together, they had us separated. Very thankfully they put us back together after the fact - that was wonderful & appreciated. But entertainment system also didn’t work, and as always, seats are disgustingly uncomfortable. Also odd that they made us check bags with so many empty overhead bins."
Pros: "The gentleman at the gate was super helpful and helped us check our bags at the gate."
Cons: "Zero leg room. Zero arm room. The entertainment system did not function. No food for such a long flight unless you pay more then the food is actually worth."
Cons: "On the MSP to ATL leg the gate crew made a huge deal about checking rolling bags. They even stopped us at check-in and nearly begged us to check our bags pointing to the backed up jetway. But we had a lot of unpacking to do before checking our bags so we politely declined three times. On getting to our seats there were at least 8 open slots for bags near us. I heard a crew member call forward to say "tell them no more rollaboards" so they forced everyone left to check. On departure they slammed shut several very large empty overheads. WTF"
Pros: "Let on time and arrived 30 mins EARLY."
Cons: "Had to pay for meal despite length if flight."
Pros: "The crew was very friendly and kept making rounds with water so we didn't have to get up looking for it. Free entertainment at our seats made the flight go by faster."
Cons: "No complaints, I was stuck in a middle seat but somebody has to sit there!"
Pros: "Wifi for entertainment worked well"
Cons: "No longer have entertainment on back of seats"
Cons: "Even with "Comfort +" the seats are horrible."
Cons: "The upgraded seat was horrible - and I want a complete discount."
Pros: "Like the direct flight from Minneapolis to Honolulu and you even get a meal and snacks. Flight attendants were very friendly."
Cons: "Long flight but prefer the direct flight than having a layover."
Cons: "The flight was over 20 minutes early"
Pros: "Comfortable flight, super crew, awesome non stop flight from Minneapolis. Could not ask for any better. Delta is the #1 airline."
Cons: "Nothing at all."
Pros: "We were bumped to 1st class, presumably because of our Delta gold skymiles card. It was great! The duration of the +3 hour flight was heavenly!"
Cons: "For the second time in one day, my seat would not recline!!! Very uncomfortable for an even longer flight than the first one!!"
Pros: "Entertainment. Center was great"
Cons: "Boarding has been made so complicated it's a joke."
Pros: "Crew was tentative."
Cons: "Lady besides me was eating something that smelt bad."
Cons: "Air conditioner was not working properly and we were delayed over 3 hours waiting on the plane at the gate and tarmac. Then they had to de-ice the plane which added more delay. Lost too much time that could have been spent in sunny, warm Hawaii."
Pros: "The plane was modern with good entertainment options. Overhead storage was ample."
Pros: "Staff were courteous. Captain explained reason for delay."
Cons: "Over 20 minute delay to begin boarding with no explanation. Boarding process very slow due to excess carry ones needing to be checked."
Pros: "entertainment options are great. The flights are plentiful, so lots of options."
Cons: "No options for vegans on 10 hour flight!! Shame on you!! Our needs should be considered."
Cons: "I almost lost my coincidence with my other flight"
Cons: "Honestly, I think it was a great flight. I’m used to rude flight attendants, but this crew were great. Probably some of the best flight service I’ve had. I’m going to try to keep flying AA from now on."
Pros: "Good seat. Good movies."
Cons: "A better range of free food choices would be nice."
Cons: "In flight entertainment was broken"
Pros: "One of the crew members seemed to have a chip on his shoulder. Most other were nice."
Pros: "Short flight. We didn’t crash!"
Cons: "My fears of flying would leave!"
Pros: "The seat? Very uncomfortable"
Cons: "The seat for the longest flight could be more comfortable"
Pros: "I love the inflight entertainment"
Cons: "Half of the screens were down. No Gluten free options."
Pros: "Fast boarding"
Cons: "No WiFi at all on the plane. Entertainment was only their station on screens on the barriers. As often happens with American First Class staff, they did the requirements in the same way service is better at chipotle than Taco Bell. Interior plane noise was very loud. Must be the last year on lease"
Pros: "Boarding was fairly quick and on time. Transfer in Phoenix was no problem. Luggage arrived OK."
Cons: "Seating is too small and too close to next rows. Unhappy with having to pay for seat assignments and checked bag while watching gate agents refuse to enforce overhead bag size limits."
Cons: "We had 3:10h delayed..."
Pros: "Good entertainment"
Cons: "Flight was delayed 3+ hours due to no qualified pilots available to fly to HNL"
Pros: "All the service was good"
Cons: "I am handicapped and there was no attendance at the gate once I arrive in Honolulu, no wheelchair assist to help me to the baggage terminal."
Cons: "New York to Fresno Glight delayed 2 hours."
Cons: "They have very long and annoying credit card announcements"
Cons: "Had to Deplane 3 hour delay. No compensation no offerings no nothing."
Pros: "The crew made up for almost of the terrible things about the flight."
Cons: "The outdated plane had no plug in capability. No Gogo or individual in flight entertainment. The food was most inedible, the vegetarian snack was a hard baguette with old sliced tomatoes and wilted lettuce. I couldn’t eat most of what was served because it was so terrible."
Cons: "Plane was delayed all day and when we finally boarded we were told it was due to an engine problem!! Not good!!"
Pros: "The boarding was quick and easy."
Cons: "This was my first time on a British Airways flight and I wasn’t to pleased. I asked for a soft and the crew member took nearly an hour to bring me one. I was sitting in a crammed seat and to make it worse the tv wasn’t working. It was on but I couldn’t change any channel. It was over a 6 hour flight that seemed even longer."
Cons: "Took off late and arrived late. Took15 minutes to taxi to gate"
Pros: "Quietness of the flight and easy boarding entertainment was good"
Cons: "Food a bit heavy and large and crew only ok"
Pros: "Crew was nice and the staff at LAX was cool. Everything else was ok to good."
Cons: "My checked baggage got left behind at LAX. I got it the next day."
Cons: "This was the worst flight experience of my life I will never flyAmerican again"
Pros: "Great vegetarian meal."
Pros: "Actually assigned a middle seat, unable to change it but found that there was nobody else in that row!!!"
Cons: "See above"
Cons: "Rude gate agents who did not inform passengers timely about the 2.5 hours delay. Post the delay after the expected departure time, etc. Terrible experience."
Pros: "Beautiful new Boeing 777, comfortable seats. Smooth flight. Skillful landing. No delays."
Cons: "Nothing to eat - one cookie!"
Pros: "Same as above"
Cons: "Same as above"
Pros: "The crew on American Airlines flight #109 from LAX to HNL was excellent!"
Pros: "There were charging ports for every seat."
Cons: "The flight crew kept going onto the intercom for no reason. Every ten minutes or so someone would get on just to hold the button and let go or say enjoy your flight. Also, there was no food and didn't ask for anyone to board before zone 1, including us service members"
Pros: "Airbus was nice and had charging capability at each seat?"
Cons: "Rude American Airlines staff. Flight delay of more than 7 hours. No accommodation given. One of the dirtiest airplane and traveling vehicle ever flown."
Pros: "A great flight."
Cons: "Nothing I can think of."
Pros: "Find America airlines very expensive and then you check on the back charge the sea charge ."
Cons: "Don't know why they would load the plane then to have you wait for 10 minutes 15 minutes why they deal with that mechanical issue."
Pros: "Have not travelled AA in a long time due to my disappointed but today's flight changed my opinion. Was impressed with every thing except that 1 cookie and a cup of water. Not a deterrent though"
Pros: "Personal service and care by the ticketing to seat our family together"
Cons: "on a 7 hour flight over the pacific ocean and you dont provide a meal? you fly from egypt to germany, a 3 hour flight and you get a meal, so what's your excuse?"
Pros: "No one sat in the middle seat next to me"
Cons: "Seats and leg room are too small Had to pay to get the exit row"
Pros: "Liked that the restroom was near by (9E). Liked that there was the option of watching a movie."
Cons: "Didn't care for the choice of shows/movie on monitors. I paid for an upgrade for row 9 - and was unfortunately seated next to a very large man, which meant that there was no escaping the fact that our arms or legs touched. Obviously an older plane, because there were no outlets (again, paid for upgraded seats). Previous flight was WAY better and I was in the regular seat."
Pros: "The onboard entertainment options were great."
Cons: "I don't understand advertising an outlet at every seat and not providing converters from the European outlets on an American domestic flight."
Pros: "Price, boarding process and seats were good"
Cons: "Crew was border line rude, and for sure neither attentive nor pleasant, food was really really bad."
Pros: "Missed a previous connecting flight due to delays, but staff was able to get me on a next flight out, two hours later."
Pros: "It was empty and there was a lot of room. It was nice and quiet. They still served snacks and drinks. Can't complain!"
Pros: "me and my wife, enjoyed the flight. flight crew served very very well."
Cons: "no complaint so far."
Pros: "Free military upgrade was awesome. Thank you AA. In flight entertainment was good because it was free. And thank you for the USB outlet, now if you could just do that for ALL domestic flights i would never fly anything other than AA. Also, my connection was late and AA held the flight for me and 11 others to our final destination to Honolulu. Thank you American Airlines."
Cons: "Some of the flight crew were awesome, and some reminded me of my 3rd grade teacher. Overall good but not great. Nothing to really complain about though."
Cons: "The flight attendants were not very pleasant; almost pretentious. One had a passive aggressive attitude towards an older couple next to me with questions regarding the exit seats. The flight attendant was short and quick to snap. This was the couples first trip to hawaii and the attendant gave them a sour impression leaving the plane. I was disappointed."
Pros: "Boarding was fast."
Cons: "No internet on flight. No movies on flight. Plane was older. Seats were uncomfortable."
Pros: "The flight was cancelled and they refused to pay for my hotel and food. They finally paid for the hotel but not food."
Pros: "I booked business, so not too bad."
Cons: "I don't know why United doesn't take the 8 hr flight to Honolulu as serious as they do international flights. The business class was like being in Priorty seats with food and reclining. I was in the middle seat of 4 seats. still a crowed feeling. I would not waste my money on business on that flight"
Pros: "Great crew, comfortable plane"
Cons: "Plane was delayed for 5 hrs"
Pros: "Food was good but had to purchase on an 11 hour flight."
Cons: "Delays.... The crew didn't know our gate was changed until we told him. Some of the crew were very rude."
Pros: "The crew were very nice and polite."
Cons: "No snack options. Only pretzels. Seat cushion very thin."
Cons: "Flight attendants seemed completely unwilling to accommodate any requests outside of their "service time"."
Pros: "Crew and employees were all great, could not have gone any better."
Cons: "For a three hour flight, entertainment was lacking. The fact that there are ONLY paid options was kind of a slap in the face. Even just providing some radio stations to listen to would have been acceptable as a free option"
Pros: "I loved the flight, the service, and the whole experience."
Cons: "Nothing to dislike. That's the best part."
Pros: "Timely departure, comfortable airplane, decent food&drink offerings, my baggage arrived on time despite 2 layovers"
Cons: "I tryed to call and send messages to chande the date of flight, but I didn't get any answers from agent. ANA Japan said they cannot handle the changing flight. So I haven't got a return ticket rescheduled. Please advice me how to get new ticket back to Hawaii date of 9/12 or 13 ASAP."
Pros: "I had the distinct pleasure of flying in an aisle seat in the back of the plane with an empty middle seat. I quickly and effectively commandeered the middle screen (for flight information) and underseat storage to provide extra leg room in front of me. The flight attendants on my side of the plane were all friendly and wonderful."
Cons: "The entertainment lacked a little... entertainment. There was a simingly limited selection of films and those available were mostly, to be frank, terrible. The food, not terrible, was simply par for an airline. There was also a rather heated discussion between a flight attendant and a passenger on the opposite side of the plane from me."
Pros: "Arriving alive"
Cons: "Comfort, accessible media, cost"
Pros: "The food being offer was good"
Cons: "The experience as a whole was rather disappointing"
Pros: "Boarding was orderly, crew was reasonably nice."
Cons: "Comfort, food and entertainment (extra $$) is very mediocre."
Cons: "My flight out of traverse city was cancelled but I rebooked on a different airlines through united to be able to get to my destination in time for an event that day. It was a long process but I made it and really appreciated all the work the agent on the phone did for me. When I arrived at the airport they had my resvervation but no ticket... luckily we worked it out"
Cons: "I wish I could have gotten more beverage (water) during the flight. Very dry in the cabin but all-in-all, it was a pleasant experience."
Pros: "Boarding Zones included seats throughout plane so it wasn't so bunched up when putting luggage away."
Cons: "Seats too close together and no TV's"
Pros: "Pilot was friendly and polite"
Cons: "Food (chicken) was utterly disgusting. I found the seats rather uncomfortable -- my back was really hurting at the end of the flight and that isn't normal."
Cons: "I had a connection flight to San Francisco and then from there to Honolulu and the flight from Portland to SF got delayed 5 times to up to 4 hours late so I would've missed my second flight from SF to HNL. They couldn't do anything about it so they put me on the next available flight, the next MORNING. So I had to go spend a night in a hotel which I had to pay for and wait for the next flight in the morning the next day. Next day the flight got delayed yet again this time little over 2 hours. So I would've missed the flight from San Francisco do Honolulu yet again. This time they managed to find a little later flight and put me on that but still had to wait at the airports for over 8 hours. Super mad about how United works... Had problems with my boss as well because I was supposed to work the next day but they rescheduled my flight for that day. Really not a pleasant experience..."
Cons: "Seats are uncomfortable."
Pros: "Everything was in time."
Pros: "Staff and timeliness of flight."
Cons: "1) Seats barely recline beyond 90 degrees. 2) Food was unimpressive. 3) Paying for cocktails on a long haul flight is absurd. 4) Instructed to "download a ridiculous app" for entertainment. 5) finally downloaded stupid app but didn't have my laptop available as it was in checked baggage so tried to watch a bad movie on my IpHone...??? 6) Outlet to plug my power sources for mobile devices into was not functioning."
Pros: "Flight crew"
Cons: "I couldn't believe that this long flight had NOTHING in the form of entertainment. No wifi to watch on your own device and no inflight entertainment. I was stuck in the middle of 2 people with a baby with nothing to pass the hours. Unbelievable!!!"
Cons: "There's very little room between sest rows."
Cons: "Very rude lady working at United desk at LAX. I am a veteran and I have very bad anxiety and PTSD and my wife (who is active duty) were split up for the flight so we had asked to be seated next to one another since we had picked our seats online prior to flying. The lady was very rude rolling her eyes saying that there was nothing she could do for us besides us asking people to possibly switch seats even though my spouse had the United app open and showed two seats to upgrade too and she didn't even ask if we wanted to upgrade to be next to each other. At this point I had to take my anxiety medication and as we were taking off one of the flight attendants said we could ask about upgrading but yet the lady at the desk said nothing."
Pros: "service was superb. Our stewardesses were great"
Cons: "The meal was horrible. Never a good idea to serve a breaded dish if the dish will end up soaking the steam and be soggy by the time the passenger gets it. Bread was too hard for the plastic ware to be able to cut through it. Entertainment system was down too."
Cons: "This is an international flight from San Francisco to Manila. Because United has a policy of "meals for purchase" on domestic flights, the Sfo-Hnl and Hnl-Guam legs did not serve meals. Only the Guam-Mnl portion had dinner. The planes on each leg were cramped and old. Seats were old. No in-flight entertainment unless you rented a tablet. The fare cost around $720 which was not really a bargain since other international airlines like China Airlines and Ana were offering fares in the same ballpark fare. I made a mistake booking this flight and by the time I realized it, it was too late. I will never fly UA on international flights if there are other options. Asian airlines have newer planes with more legroom; customer service is better;and in flight entertainment and food offered. I intend to post a blog on travel sites "buyer beware.""
Cons: "The seats don't recline and are too close to the seats in front of you... NO leg room! I will not be taking United again!"
Pros: "Our attendant Andrea M was a breath of fresh air. Always smiling and attentive to our needs . She was great! Ah, if only all UAL and other US airlines flight attendants were like her. Kudos to her!!!"
Cons: "Flight was an hour delayed and I was never told the reason.. There was no enough of the beverage I wanted to be given just one can of juice.."
Pros: "Crew was very friendly. Arrived early."
Cons: "Cabin was hot the entire flight. It was a red eye but the lights were kept on bright for most of the flight."
Pros: "I upgraded to first class so the food and service was very good. Loved the super adjustable lay flat seats."
Cons: "Even in first class, it was clear United doesn't care about repairing anything that won't keep the plane from flying. The entertainment console was damaged to the point it wouldn't even fit back together and none of the headphone jacks were operational on an 8 hour flight. We were also understandably delayed by a medical emergency onboard but United saw fit to further inconvenience the entire plane of passengers by searching the cargo hold for the the deplaned passengers luggage long after they were gone, rather than send it back on the next return flight. The crew said the decision came from corporate and clearly thought it was as ridiculous as we did. Given that United was valuing this seat at well over $2k, I think it's reasonable to expect the amenities to be in good repair."
Pros: "The service was much more friendly and polite than the last time I flew united."
Cons: "Cramped seating very high food prices. Electric phone sockets didn't work AGAIN even though the green light was on. Couldn't charge my phone at all..."
Pros: "I like that united airlines. They are normally on time and great service."
Cons: "That my flight was delayed from SLC Utah. I was 1 minutes late. Exactly 1 minute late from when boarding closed. they had already given my seat out... In the end I was late to a very important business meeting and may have lowered my chance of getting a raise. Thank you very much United airlines. I can't blame the crew members or the pilot. But I am very disappointed"
Cons: "The flight was delayed over one hour. I had to ask to flight attendant to ask the pilot if they could wave the TV/movie entertainment fees due to the delay with the flight, which was approved. I did not like the fact that I had to ask about that when that offer should had been automatic. In the past, when flying and a delay happens, other airlines like Hawaiian and Delta have waved their entertainment fees. The baggage claim took over 45 minutes to release the flights luggage."
Pros: "Had to de-ice and I think the pilot got lost looking for the pad. This added about twenty minutes to the "flight" before take off. Then in LA there was an issue with the plane at our gate this added another hour of tarmac time. I don't like being stuck in plane on the ground that is not moving any longer than I should have to be. There were some balls dropped on this flight. Makes me want to stick with Delta or Southwest."
Pros: "On board entertainment did not work but otherwise a good flight."
Pros: "Roomy seats & leg room, free movies, arrived 30min early."
Cons: "That one attendant, that prob should look for another job, she does not enjoy that line of work, just the paycheck. No fault of United: 2 crying babies..."
Pros: "Efficient, & nice crew"
Cons: "Too crowded Most complaints had to do with airport experience. Delays, delays, crowded, too tight with seat placements!"
Pros: "Crew was great entertainment was poor"
Pros: "The only thing I liked was two younger female crew on the flight. They were friendly"
Cons: "Horrible ground crew service. I was assigned to seat 33B, when boarding the computer printed out a new boarding pass with new seat 30B for me without any kind of notices in advance. I wasn't traveling alone, of course we would like to sit next to each other. When got on the plane, the new seat I got 30B was already taken by another older lady which her boarding pass has exact same seat as mine "30B". I had to walk to the very front of the plane to talk to someone and he was no help because he said "I had to wait for the agent to talk to me". I stood there by the door for 20 minutes or so, telling him my seat got change and there's someone sitting there and I would prefer to go back to the seat o was originated to the first time as it was exit row seat. The ground crew said I can't and I need to sit at 30B which there's another person sitting. He left, came back 10 minutes later saying the same thing. How am I supposed to sit on 30B when there's someone with exact same boarding pass, same seat sitting. He said "no one is sitting there. She moved. You need to go sit at that seat", I walked there and nope, she's still there. I wasn't gonna waste my time arguing because obviously United ground crew member were no help and rude. I went back to seat 33 where I was supposed to sit and of course it was empty. They kept telling me it was a FULL flight with no open seat but that wasn't true at all. Seat 33 was open so the seat 2 seats away from me on the same row. No wonder why asian airlines have better rating in services compare to American. Your crew members are rude and just not smiley. Not even an apologize was once said to me when I had to deal with YOUR mistake United airline."
Cons: "No food during long flights"
Pros: "Crew was friendly and attentive. Received a window seat. No one was sitting in the middle, so it was an extremely comfortable flight."
Cons: "No wifi available."
Pros: "I liked the space in the economy plus and drinks were served often."
Cons: "It's was a 9 hour flight and the only snacks that were offered were the ones you had to pay for. I had a headache getting off the plane because I almost starved the entire ride. The staff was helpful but dead no character to them or atleast they didn't show it. Also as long as this flight was my screen froze for the last 5 hours but I didn't miss anything because I couldnt listen to the TV from the start. The female end where u put the headphone plug had something jammed in it so I watched watever my neighbor was watching and clued together what they were saying in the movie. Needless to say I was bored out of my mind and my stomach was not very happy with me. Hopefully my flight in 9 days is a lot better."
Pros: "All the crew were great and despite some nasty winds that day the captain did such an amazing job I could hardly notice."
Pros: "Boarding went smooth and quick. Pilot kept informing us on the conditions and staff was very friendly. The seats in economy were decent and I enjoyed having the head rest fold in on the sides since I forgot my neck pillow."
Cons: "How tight the seats are from the rows in front and back."
Pros: "Flights are o er booked. Not being able to get seat assignments until arriving g at airport is very frustrating g."
Pros: "Stewartists only"
Cons: "The flight was late...."
Pros: "The crew was really nice."
Cons: "It was very uncomfortable. I wish the seats were bigger or at least more comfortable"
Airlines flying from Utah to O'ahu have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights