|August||Best time to beat the crowds with an average 6% drop in price.|
|December||Most popular time to fly with an average 18% increase in price.|
Average price of a round-trip
|$585||(avg. price over the last 2 weeks)|
Good deal for a round-trip
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Utah to Riviera Maya.
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Scores according to KAYAK customer reviews
Cons: "Lack of social distancing with American Airlines"
Pros: "Only masked picking up trash during pandemic - difficult to rate crew"
Cons: "Organized exit vs. usual crowded chaos of passengers in a hurry"
Cons: "American Airlines has to be the worst airlines there is. It never fails that they try I Cath someone and try to pretend that their carry-on bagIs too big. They have this tiny little frame no reasonable carry-on could possibly fit into. Over and over again I see people including myself and my traveling companion’s having to check their carry-on bag because their “too big” this is nonsense. These are standard size bags. It’s more than enough space on board the plane. In a way in which the gate check individuals handle this interaction is a palling you’re insulting demanding and don’t give you a chance to rearrange your luggage so I can go into their absurd dimensions"
Cons: "I wish there were charging ports so I could charge my device on such a long flight."
Pros: "The crew was friendly and the flight was almost on time."
Cons: "The power outlet at my seat didn't work. The baggage was delivered to the wrong carousel at DFW. The seats are TOO DAMN SMALL."
Cons: "Nothing. Everything was great."
Pros: "Fast boarding and efficient, friendly crew. I paid for an upgraded economy seat, which had more legroom and fit my body (more or less)."
Cons: "AA's seats seem to have gotten thinner in recent years, so I find them less comfortable. There's no in-flight entertainment; you have to download the airline's flight app on your device and stream from there."
Cons: "Flight was 90 mins late departing"
Cons: "The wifi didn't work at all"
Pros: "last minute upgrade was nice, made sleeping much nicer. food was good, flight uneventful which is always a good thing."
Cons: "Some of the flight attendants had an attitude and we not very personable to others. Just doing their job, ticking off the boxes. One was very kind, the others not so much."
Cons: "I was forced to check my bag bc the plane was “full” but when I got on there were more than 5 completely empty overhead bins. So now I’m waiting in baggage claim, after an already delayed flight, when there was absolutely plenty of room on board for my bag (which was of acceptable size)."
Pros: "Wi-Fi and USB ports worked great. Seat was comfortable after 11 upgrade. On time."
Cons: "Having to pay extra for a aisle seat"
Pros: "Seats were nice, flight was efficient, arrived early."
Cons: "Gate agent spoke so ridiculously fast and swallowed so many sounds that it was virtually impossible to understand most of what he was saying. Most importantly we all missed that our roll-on bags wouldn’t fight in the overhead bins. As a result many people pulled their bags on and fought and struggled to force their luggage above, only to give up. The on-board agents recognized early the problem and then proceeded to allow many other passengers to stroll by them with their large roll-on bags, only to delay the boarding process and frustrate everyone. When making their safety announcement the flight attendant was clearly competing for fastest speaking human and rushed through at blazing speeds. In all my 30+ years of travel, I’ve never heard anything like it."
Pros: "Nothing it totally messed us up"
Cons: "We missed our 1night in Rome-had to go home and come back the next day-we missed our train tickets and hotel in Rome and it made our trip a lot shorter!"
Pros: "I liked the fact that, my flight was miraculously on time leaving salt lake city"
Cons: "I don’t like, however, the fact that 3 of the last 5 times I’ve flown American round trip midland tx to Salt Lake City I have missed my connecting flight on the way back due to no fault of my own. I have flown this trip once a month for the past six months and have to do it two more times before December. American sucks"
Cons: "Seats are so uncomfortable! Too close together"
Pros: "Time was good. Ground service was good. In-flight was okay. Because I love Cathay so much I took a 3 hour longer trip through LA (vs. Seattle) and paid more. But I was berating myself for that. But the flight back was Cathay service at its finest."
Cons: "We were not told our passports needed to have an expiration past six months of travel even though we got back before the expiration. We entered our passport info including our expiration dates and we’re given no warning. We even had our boarding passes prior to showing up at the airport. We will not use Kayak in the future and will book direct through the airline moving forward."
Cons: "charged a surprise of $175 for my third bag although Kayak mentioned i should be charged $75 at the time of booking. AA says it is due to Jordanyan Airlines, why was I surprised by this extra charge?!"
Pros: "Flight attendants were very helpful and courteous. Can't ask for more than that."
Cons: "It was an older plane with no entertainment screens. Also, was charged a ton of money to check in a bicycle: $150. It's only $75 on Southwest. Lame."
Cons: "Snacks were okay, nothing to shout about. Streaming movies is still of a mystery to me, not an intuitive experience in any sense of the word. the sites AA provides to answer one's questions don't give any real guidance on 'how', just state what, kept pointing me to the app which doesn't have any menu item to view movies. took me well over ten minutes to find any helpful information."
Pros: "Cabin crew was excellent."
Cons: "Deplaning at an inconvenient remote terminal with unattractive and minimal facilities, which involved waiting in a long line for a series of buses for transport to the main terminal. Arrival at the main terminal required climbing a flight of stairs. No in-flight food service offered except a choice between one cookie or one cracker."
Cons: "I am very frustrated that a single part could not be located in the early afternoon to allow the plane to fly. I will be late again for work and it seems to be American Airlines and not Delta that has all the delays or is late."
Pros: "Flight attendants"
Cons: "The flight got delayed from salt lake and we had to spend a day in Charlotte before another flight came"
Pros: "Everything was perfect"
Cons: "Not enough snow in salt lake"
Pros: "On time"
Cons: "issues FA ran out of Mexican immigration forms."
Pros: "I went to check in for my flight and was told that it changed to American Airlines. By the time I arrived to the gate it the flight was full and they wouldn't let me on. I want a refund."
Cons: "See above."
Pros: "Good in-flight service, comfortable first class seat."
Cons: "Arrival gate was remote from main terminal, requiring a crowded and disorganized wait for a bus to the main terminal and baggage claim. The extremely small overhead storage cabinets of the Canadair required many passengers to check normally acceptably sized carry-on bags after boarding and finding it impossible to fit. Waiting time for retrieving these on the ramp at the destination was excessive."
Pros: "Free movies and tv"
Cons: "The Three days it took to get 10 hours away horrible customer service no one was there to help us.30 people were stranded"
Pros: "Overall flight was great. Crew, pilot, flight attendants, boarding, everyone and everything was great. Drinks and snacks were offered."
Cons: "No seat back entertainment. 45 mins flight from San Antonio to Dallas had seatback entertainment. But 2hr flight from Dallas to Cozumel had no seatback entertainment. Go figure."
Pros: "They were so helpful as we checked in and checked our bags! :)"
Pros: "Comfort, snacks, boarding process"
Pros: "All good"
Cons: "No entertainment without paying"
Pros: "Both American flights (on Airbus 321, I think) I've taken in the past two weeks had comfortable seating with great legroom. My knees were not knocking the seat in front of me! Seat width also comfortable. Not sure how I lucked up on both flights!"
Pros: "Attentiveness of Gate personnel Punta Cana airport and of the flight attendants. The entertainment options were excellent."
Cons: "Lack of variety in food options during flight."
Pros: "For tall people more room for the legs"
Cons: "The Seats aré very near"
Pros: "Grest staff"
Cons: "Thought the first row seating would provide extra leg room which the reservation page said it would and we paid extra for the seats - not so. it also felt quite claustrophobic with a panel within a short distance of our faces. We had upgraded for better seats but it turns out the seating wasn't better at all. The flight home in seats much further back were MUCH more comfortable. I'm thinking the airline shouldn't book the front seats by the panel as 'better' for the extra price as they were definitely not."
Pros: "Courteous and professional crew"
Cons: "Delay taking off, due to technical issues with aircraft. Seat area is much too small for an adult."
Pros: "Snacks and entertainment"
Pros: "The planes were comfortable."
Cons: "I didn't get a boarding pass for my third flight."
Pros: "Completely satisfactory for my needs"
Pros: "Good pilot communications. On time departure and arrival."
Cons: "Very cramped quarters. Broken seat. Out of control heating system. Rude staff An hour wait for baggage."
Pros: "Convenient and close to home. Don't have to drive many hours either to Omaha or Denver."
Cons: "Seats don't recline."
Pros: "Delta is better"
Pros: "Everything went well. Great assistance because I can't walk far. They got me to my gate on time."
Cons: "Delayed plane on last leg of flight, over 1 hr."
Cons: "I had to sit next to a huge overweight guy who took all of his own seat and at least 1/3 of mine. He had to have a seatbelt extension... not so cozy. My shoulder was damp from his armpit sweat by the time I arrived in Dallas. The flight was full or I would have requested a different seat."
Cons: "The boarding process was a mess. The terminal was crowded and there was no clear line to board."
Pros: "Lovely staff, new plane, great entertainment options"
Pros: "The customer service phone number was impossible to get through on in order to take to someone within 24 hours of my flight in order to make my Special Meals request as I have Celiac's Disease. I was unable to make this selection at booking as when you book through a third party like Expedia, which I did, you cannot access the same internal tools required to make that selection. You can ONLY then call once you have checked in before the flight in order to let the airline know of your Special Meal needs. This is not only a terrible policy as it undercuts those who ARE ultimately still buying tickets to their airline, and that the airline is CHOOSING to sell. It provided me with an extremely subpar experience of the airline but left up to the last minute with doubts about my ability to board a 13 he international flight without the reassurance that I would have ANY meals aboard and no other options should that be the case. Right before my flight departed I was reassured that the information we had requested Expedia relay to the airline internally the day before, who we called when we couldn't get through to the airline, WAS able to convey this Special Meal request and I was going to have food on the flight, so I then did not purchase a bunch of snacks in the airport to have as options. The first meal in, no Special Meal was provided and I had to explain then entire situation all over again. They assured me they would figure it out and get me taken care of. However, no one who assisted me conveyed this to anyone else on the flight and every time food was dispersed, same situation. This was stressful and exhausting and the options provided me were modified to be gluten free, such as an entire plate of fruit for my snack, instead of the protein heavy snack everyone else received, because there truly wasn't extra for that type of dietary restriction. This was stressful and I was very hungry on the flight. One of the attendants got me a few chunks of cheese from first class, but otherwise, it wasn't great. I would advise travelers with Special Meal requests NOT to fly with AirCanada."
Pros: "Crew were nice, food on board was ok Given the long wait time at immigration, we did not have to wait for our bags."
Cons: "Rouge seats are notoriously uncomfortable, especially on a 9 hour flight. Rouge Player entertainment sucks, very poor movie selection. Irish immigration took 45 minutes... a ridiculous amount of time in this day and age. My time with the officer took about 30 seconds, so obviously the problem is that they are understaffed...not the best way to start your trip to Ireland after a long flight!"
Cons: "Tight cabin on Regional aircraft."
Pros: "Service was friendly"
Cons: "Such a small plane"
Pros: "Comfort seating. Not a crammed flight."
Cons: "Specialist assistance was not offered to me when arriving. Had to walk to baggage claim on my own. My boarding pass requests assistance be offered."
Pros: "The flight was running late due to technical difficulties but they did take good care of us. Even the rescheduling of the connecting flight was easy."
Pros: "There were no hiccups and we arrived to the destination on time"
Cons: "Dirty seats, seemed like they had not been cleaned"
Pros: "Free soft drinks /tea On time nice staff Clean cabin well organized"
Cons: "No free food Completely booked. no video monitors"
Pros: "We arrived alive."
Cons: "The water lines on the plane froze. The flights were delayed, but the staff still made us que up and stand in line for two hours."
Cons: "I never got on that flight because the flight from Montreal to Toronto was delayed so I would have missed the connection. The flight from Montreal was late. I showed up a the airport three times before I got on a plane. Air Canada asked me to check in online but the system didn't work. Because of the storm, Air Canada couldn't even place me on hold so I had to go to the airport earlier in the day. When I complained about not being able to check in online, they asked gaslighted me and kept repeating that their system was "a great product" and that there was no way it didn't work. One person finally told me that it was because I had a pet in cabin. I could have saved a lot of frustration if someone had told me that. I also think that for a flight that left late and caused me to change plans and leave on a different day with another delayed flight because of the luggage conveyor belt that didn't work - which paralyzed an entire airport - they could have offered us a complimentary meal on the plane."
Pros: "Smooth flight."
Cons: "An hour late leaving due to lack of gate staff. Employee called for help but was slow coming to help. Father with a little child insisted that he needed to reclining his seat so very cramped. (He had an empty seat beside him)"
Pros: "Direct flight"
Cons: "The seats were tired and worn out. I could literally feel the metal bar in my back. They moved the magazines up to above the tray table and took the extra inch out. If there is an accident we are all going to eat magazines. I would rather deal with TSA than Air Canada"
Pros: "No surprises."
Pros: "Air Canada is great"
Pros: "Awesome crew, very attentive"
Pros: "The flight attendants wet very nice and accommodating"
Cons: "The clerk helping with the boarding passes was very rude."
Pros: "The flight crew were wonderful to interact with and really helpful in accommodating my disabilities. Dinner was mediocre but at least some was available, which I didn't expect on an overnight flight starting after dark. ("Breakfast" was a slice of really tasty banana bread but nothing else.) I really appreciated the presence of outlets and USB ports for charging electronic devices, and that the seats had adjustable headrest flaps. These are essential features on long flights!"
Cons: "It's almost impossible to sleep in economy class seats, even with the adjustable headrests. I recognize that economy is supposed to be the "no frills" class of travel but sleep is not a luxury. Sleep is a basic human need, like food and oxygen. I don't actually believe that offering better accommodations for everyday passengers (off whom the bulk of airline profits are made) is financially unfeasible or unreasonable."
Cons: "No food on a 5 hour flight. Carina the flight attendant was the biggest rudest bitchiest women my friend, the people around us and myself have ever met. Never again!!!!!!!!!!!"
Cons: "There was a very long line to check in, the gate was changed prior to the flight, we couldn't get to the gate because the doors were locked, we had to stand there waiting for 30 minutes, and the flight was delayed by 90 minutes"
Cons: "Air Canada is horrible! They have terrible customer service. Our flight was delayed, and we were on the phone for three hours trying to get things sorted out so that we got to our tour in Egypt on time. I had a few questions on our flight, so I emailed them and received a form letter that I would get a response in 25 business days. If you have any other choice, take it over Air Canada. I will never fly with them again."
Pros: "Food was fair, and the pilot was great, all the rest was very bad"
Cons: "-The seat was super uncomfortable (I paid for a bulkhead seat, I had a regular seat. I'm tall, I didn't fit in the seat) -The flight attendant was rude, not nice, she crashed with the cart like 3 times, and she did not even apologize for hitting me. -We had a 4 hours delay at Montreal because of the weather, the one of AA wasn't delayed. -The entertainment was movies from 10+ years. -You have to pay for everything, so when you buy a ticket for ex. 250$, you have to pay for the seat, even if is not a bulkhead seat, or the first suitcase."
Pros: "Honestly, can't expect to be ridiculously comfortable being a 6'2 female on an airplane. The staff was friendly, running about doing their jobs. The plane was clean, temperature was a bit chilly but hey, it's all good. Overall, it got me from point a to point b. And that's really all you can ask for. Thanks everyone!"
Cons: "Air was chilly. Leg room obviously because I'm so tall. Other than those two things, it was as enjoyable as it could have possibly been."
Pros: "The boarding went smooth. The seats are very comfortable and there was a lot of leg room. The food was delicious and the service was great. I loved the selection of movies."
Pros: "The staff was friendly and helpful when we missed our connection to Vancouver due to fog in Toronto. Also,it's good that you delay landings for safety purposes.The on board meal was good also."
Cons: "Being in the middle seat in the middle row was not very comfortable. The 767 maybe should be used on shorter flights."
Pros: "It was a short flight."
Cons: "Passengers over a certain size should get two seats or the airline should install special seats for them. Why I or anyone else should have to endure being crammed in next to someone exceeding his seat size is indefensible."
Pros: "Flight left and arrived on time and crew was courteous and efficient. Food was surprisingly good."
Cons: "There was no entertainment, period, unless you wanted to rent an IPad-type device for $10 to view movies and such. Jeez, on a transatlantic flight? It's not the fault of the crew, of course. It's the front office where I suspect there might be those who are a tad bit removed from the front lines"
Cons: "I've never been on a transatlantic flight that didn't offer a drink with dinner. Plus, not having a TV screen for passenger's entertainment is out dated. Time to upgrade these planes, or don't use them for long haul flights"
Pros: "Cleanliness, crew (in general)."
Cons: "Problems with entertainment system sound seem to be a recurring problem aboard aircrafts - the jacks seem to be in bad shape in most, whether for the provided eraphones or those brought on board."
Cons: "Excellent flight, no entertainment, really surprised that Air Canada Rouge has no tv monitors for individual screening. Seats are very close with the rows tightly positioned"
Pros: "Everything was ok."
Pros: "Since we arrived at the airport very early we asked about whether we could change to an earlier flight. The agent was extremely accommodating and confirmed us on an earlier flight with no additional charge. Bravo Air Canada!"
Cons: "Food and no tv on the seat didn't want to look own the whole time"
Pros: "Seat width was good. Crew was very pleasant."
Cons: "Canada Air website was malfunctioning, could not check-in, pay for luggage etc. the night before. Said I had an horrible seat when I paid for preferred. 45 minutes on hold only to be told my seat was indeed preferred. Computer problems with the website, she said. Got to check in counter the recommended 3 hours early, no one there till 6 am. Then the check-in desk's computers were all malfunctioning. another 20 minute wait. Plane was small and very old. Didn't know those planes were still in the air. Not good in general for flying. the windows leaked condensation, the computer controlling the flushing of the toilets failed 45 minutes out from our destination. They did get it working just before we landed. The plane had some problem before takeoff and left late, landed late. I WILL NEVER FLY THIS AIRLINE AGAIN. Kayak, you need to end your partnership with them."
Pros: "The Seat"
Cons: "The fact that no food was planned for a flight around noon."
Pros: "Good food and entitemint"
Pros: "The price of the flight was excellent and the service totally reliable."
Cons: "Small aircraft for a fairly long overnight flight. Made it difficult to rest as the flight was full."
Pros: "Good seats"
Cons: "Luggage was lost from Vancouver to Seattle with absolutely no communications and I had to chase it's whereabouts the next day"
Cons: "I had to pay for Internet despite being a Superelite customer (top Tier flyer on their program). The service was expensive and slow so I only used 30 minutes for $4. Having curtailed my work, I looked for news feeds and Rio Olympic coverage. There was neither. It spoilt an otherwise great experience"
Pros: "I really liked that there were free in-flight movies/tv and that everyone had their own screens so you could choose what to watch or you could have a map pulled up on the screen to show you how far you have travelled and how much further you have left to travel."
Cons: "There wasn't any food offered, no free peanuts/pretzels or food to buy. It wasn't the end of the world or anything but it seemed kind of odd to me. It's also a good thing that I had a movie option because if I didn't then my entire flight would have been filled with the sounds of some children's show that was blasting from a parents laptop and could be heard throughout the entire plane. I was really surprised that none of the flight attendants either asked them to turn it down to a reasonable volume or requested that they give the child headphones."
Pros: "Everything on the international flight was great."
Cons: "Toronto to SLC was horrible. You have to pay extra for everything, even blankets."
Cons: "1hour 32 min late departure flight from Miami Missed my two conection to budapest, arrived to my destination 8 hours late. Airlines lost my luggage . I missed all my bussines meeting huge lost for me."
Pros: "Nothing positive. Horrible experience."
Cons: "3 mechanical problems. Two missed flights. 16 hours late. Lost luggage. The crew sent us at wrong place, we were stuck in a room until 6:30 am. We had to sleep on chairs. Everything that could go bad went bad. Will never ever fly with Air Canada again. That is a promise."
Pros: "Upgraded unexpectedly"
Pros: "The flight crew and the ground staff were nice enough."
Cons: "The new policy of charging $25 a flight just for a seat assignment means that it now costs $100.00 just to sit next to your travel companion. I understand charging extra something extra, like a service class upgrade or even some more legroom, but not just to get a seat next to your partner when you booked your flight months in advance. Bottom line: We didn't pay and ended up not just in different rows but in different boarding groups. However, now that we are at our destination, with the $100.00 we saved I'm going to sit next to my spouse at a very nice restaurant, enjoying a fine dinner! Seems like a better use of our money."
Pros: "The flight crew were very efficient and pleasant."
Cons: "The entertainment was quite limited if you didn't download the Canada Air App before boarding. I got a bit of a shock when I sat down and found myself looking at the back of a seat. No entertainment for a transatlantic flight? Shocking. If you had an iPad you could log into their wifi and watch limited tv programs. Movies could only be viewed through their app. The seating was quite cramped too! I'm average height and foknd that the leg space was v limited!"
Cons: "After paying for a business One-Way.. the flight was canceled abruptly without any forewarning. There was the a line of 50-75 ppl with one attendant working. It took me nearly 3 hours to get anyone's attention, and finally told i was 'lucky' to get on a flight the next morning, after missing a Wedding dinner. I was also forced to pay 2x cab rides to the airport. Thanks Air Canada"
Pros: "Direct nonstop flight"
Cons: "Surrounded by screaming babies the entire flight. Maybe there should be an Adults only section. :)."
Pros: "Wonderful service while on board"
Cons: "Very little space to move for such a long flight."
Pros: "Arrival times for principle flight..."
Cons: "Long walks at Toronto..."
Pros: "Flight smooth. Not too crowded."
Cons: "Flight delayed."
Pros: "Early departure, and early arrival at our destination."
Pros: "The entertaiment movie & one of the crew very caring towards elderly"
Cons: "No delays"
Cons: "Delay could have been handled correctly. I should have gotten compensation for the 3 hr delay and the 9 hr delayed departure from SFO to PDX"
Cons: "Slow with drinks and food, late departure"
Pros: "Very kind and professional cabin crew."
Cons: "If this flight had been delayed to match our flight from AUS. We arrived in SJC at 1100. So a 8 hour extra time in flight was avoidable if United had waited 30 minutes."
Pros: "Cleanness, efficiency"
Cons: "The restrooms constant traffic and there are no participation’s or curtains to darken the lights and the constant interruptions"
Pros: "The seats had more legroom on this small 2+2 then the 3+3 we connected from."
Cons: "No entertainment as we were unable to download the app needed and had no notice before we went to the airport. Because small plane and length of flight only snack items available and our connection was late getting us there and left us no time"
Pros: "The crew members are nice and professional."
Cons: "The aircraft is out dated and less comfortable than an old bus. It’s time that ALL airplanes will feel as comfortable as a movie theater. And have screens and wifi .. and be comfortable to even take a knapp"
Pros: "No delays and arrived on time"
Pros: "On time departure and arrival, everything else very standard"
Cons: "Seats are horribly uncomfortable and hardly recline, WiFi did not work most of the time even though I paid $12 for it. Overall United is highly unimpressive these days"
Pros: "I was so pleased that United offered the flexibility to change my flight before the chicago snowstorm without incurring a change fee."
Cons: "I paid for seats on my original flight. But ended up sitting separate from my traveling companion on the new flight."
Pros: "Everyone was really nice."
Cons: "Not enough free food options for active duty flyers."
Cons: "No crew after the plane was ready, caused further delay of 3.5 hours. I missed last bus to my school & had to spend the night in ORD. So disregard of passengers!"
Cons: "entertainment was missing movies it said it had. also kept skipping ahead throughout time. also would have been nice to have a refill"
Pros: "Enjoyed only the comfort didn't get woken up for snacks and the crew members weren't very welcoming"
Cons: "I enjoyed Only the entertainment"
Pros: "Nice attendant, food OK, no delay."
Cons: "Internet costs"
Cons: "Flight was late, at the end they told people to hurry up so they can be on their way with the next destination"
Cons: "loudspeaker was way too loud - my hearing was fine before the flight...."
Cons: "They were so late I got on a different airline"
Pros: "How they gave me exit row seats and flifht crew was good"
Cons: "Your check in ticket counter workers in SEA airport.. there was a married couple who was very rude and because i could not get a "prepaid card" but had 25 for my bag the man said "well i guess you are not going" excuse me?! I paid over 200 for my ticket!! Luckily there was a nice polynesian young man who stepped in and helped right away. That couple made my experience HORRIBLE! I do want something done about that! I almost missed a very important event and they looked to be arguing with each other! They need to keep their personal stuff at home! I was so mad.however, the flight crew was awesome!"
Pros: "It was spacious."
Cons: "No free Wi-Fi."
Pros: "Although the plane left SFO nearly 20 minutes late, we still arrived in Chicago early."
Cons: "My trip was for my dad's quadruple bypass surgery and the date was changed. I was told by Price Line I would need to pay $400 as fee to change my trip. I received your email so I contacted United directly and they said there was a $200 fee which could be reimbursed since it was a medical situation."
Pros: "The plane was only half full -- plenty of room!"
Cons: "Turbulence (not your fault)."
Pros: "Airport and crew on ground and in flight very nice"
Cons: "I'm a big guy and plane just to small"
Cons: "NOT ON TIME EVER THIS FLIGHT IS ALWAYS DELAYED HATE TAKING IT ONLY DO AS A LAST RESORT"
Pros: "Although plane was delayed 45 minutes, the crew was attentive and did a nice job."
Cons: "A snack basket for first class? I understand it's a red eye, but I believe a better effort is needed on the food end. A hot towel would've been nice after a long red eye as well."
Pros: "My morning started by finding out my flight was delayed an hour and I was in an immediate panic that I would not make my connection. An hour turned to 1.5 and I was sure I would miss my best friend's wedding. The flight attendants were put in a horrible position - a flight full of delayed pasangers and they had nothing to do with it. The attendants and pilot were SO accomodating and empathetic and assured me they were in a good position to make up time. Between your staff and the free directTV and the fact that I made my flight with 5 minutes to spare....my trip was saved!"
Cons: "Could have lived without the 1.5 hour delay...but it happens."
Cons: "I have to endure 10+ hours without the chance to purchase on flight wifi"
Pros: "Friendly crew"
Cons: "Flight delays on both legs of the journey."
Pros: "I liked the variety of movies offered."
Cons: "On the trip going to Venice, I was unaware to download the United App to watch movies on board, so there was 5 hours of nothing. Wish I had known earlier."
Pros: "Snack delicious"
Pros: "Everyone was very polite and easy going. Definitely kept me comfortable(:"
Cons: "Over two hours late leaving"
Pros: "Brand new plane!"
Cons: "Flight was delayed, overbooked and there was turbulence pretty much the whole way"
Cons: "I need my suitcase asap. There are lots of important stuff inside."
Cons: "EXTREME LACK OF LEG ROOM"
Pros: "You guys let me on the plane after i had been removed"
Cons: "it was a short flight very fast no complaints"
Cons: "Showed up at gate to get my seat and attendants seemed flusterred and unprepared. It seemed that they were having trouble finding a seat for me and I could hear them discussing options with other airlines to get to my final destination"
Pros: "Free movies, pleasant flight attendants."
Cons: "Flight overcrowded and expensive. Minimal leg room. Uncomfortable seats. Rude TSA staff."
Pros: "I like the movie options and complimentary beverages"
Cons: "I wish there was more food included with the flight instead of us having to buy food on the plane, especially on a flight that was almost 6 hours long."
Cons: "Treated horribly by the crew!!!"
Cons: "Plane left earlier than scheduled so left without us, we were already checked in."