Daily cleaning, installation of cabin HEPA filters on flights to Riviera Maya
|July||Best time to beat the crowds with an average 3% drop in price.|
|December||Most popular time to fly with an average 12% increase in price.|
Average price round-trip
|$403||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Mexico has not implemented any entry restrictions for air travel, but travelers arriving from countries affected by COVID-19 will be screened.
A completed "Cuestionario de identificación de factores de riesgo en viajeros" must be presented to immigration upon arrival.
There are no mandatory quarantine requirements currently in effect in Mexico. However, travelers showing symptoms of COVID-19 will be subject to quarantine.
All other info
The land border between the US and Mexico is closed to all non-essential traffic as part of COVID-19 measures. This is reviewed on a monthly basis. This closure applies primarily to tourism and recreational travel. Cargo, trade and healthcare workers will still be able to cross the border. Check with your closest US Embassy/Consulate before attempting to cross the land border.
There are currently 397,200 active cases of COVID-19 diagnosed in MX and 19,789 deaths as of Jan 20 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
United Airlines, American Airlines and Sun Country Air have waived their change and cancellation fees on flights to Riviera Maya. Confirm policies on booking site.
An average nonstop flight from the United States to Riviera Maya takes 6h 58m, covering a distance of 1469 miles. The most popular route is Minneapolis - Cozumel with an average flight time of 3h 53m.
The cheapest ticket to Riviera Maya from the United States found in the last 72 hours was $214. The most popular route is from Minneapolis to Cozumel and the cheapest round-trip airline ticket found on this route in the last 72 hours was $387.
American Airlines, United Airlines & Sun Country Air fly the most frequently from the United States to Riviera Maya.
Based on KAYAK flight searches, the most popular destination is Cozumel (100% of total searches to Riviera Maya).
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a given destination and date is likely to change within 7 days, so travelers know whether to wait or book now.
Scores according to KAYAK customer reviews
Pros: "On time"
Pros: "Good service; free soda, stowed our carry-on rollers. Best of all: no hidden fees and extras. Honest pricing good flight. A throwback to better times."
Cons: "As always, exiting plane took forever."
Pros: "Cheap, on time"
Cons: "It would have been nice to have the option to use and E-ticket"
Pros: "Enough room in seat"
Pros: "I loved the incredibly cheap upgrades to the exist row. I paid only $10 to upgrade online the exit row had tons of legroom."
Cons: "There were no entertainment options, which is fine because I just slept the whole way."
Pros: "Crew was friendly"
Pros: "It went well"
Cons: "Nothing to complain about"
Pros: "Crew was wonderful both ways."
Cons: "The flight times are much later at night."
Pros: "Great Crew! Cordial & pleasant. Have never had a bad experience flying Sun Country. Have had many national, international flights with this airline and have never been disappointed; although the seat bottoms could be a bit more comfortable. But all in all, can't be beat for service and pricing"
Pros: "There was plenty of room between the seats . The plane was new and clean."
Cons: "I would have liked a free snack option."
Pros: "-Speed of service -Food at the terminal -friendly service of flight staff"
Pros: "Wasn't a full flight. Had an entire row to myself."
Cons: "I was trying to get my seat changed at the gate. when a young male employee cut me off twice. so he could flirt with the girl helping me."
Pros: "Jodi, the head flight attendant serving our cabin, was friendly, attentive, professional, and is a huge asset to Sun Country and their business model and mission. She promoted the highest customer service and said she'd been with Sun Country for over 20 years. Impressive! She took our flight from enjoyable to exceptional."
Pros: "The flight attendants were kind, the flights went well. The price was pretty good."
Cons: "I was disappointed that the price only dropped since we purchased our tickets. Usually they get more expensive as you get closer to the flight date. Also, I didn't know when I booked that there were fees to check luggage - that's why I specifically chose Sun Country over Spirit. I also was led to believe that I had to pay for a preferred seat online, when they hold free seats to be assigned at the airport."
Pros: "Kind staff."
Cons: "Having to pay for the tablet to watch movies."
Pros: "On time, boarding was great and very polite crew."
Pros: "Overall quiet,uneventful flight."
Cons: "On a long flight from MSP to SanFrancisco, I've always had flight attendants coming down aisle several times with water. Not at all on this Sun Country flight. Disappointing."
Pros: "The airline was very helpful, the flight attendant were friendly and they heled me get another flight when I thought the 19th was Wednesday. So had to rebook a flight on Thursday after missing my flight on Tuesday. Great airline!!!!!!"
Pros: "Everyone was so pleasant"
Cons: "Check in Everyone was so pleasant"
Pros: "They don't nickel and dime you. Very pleasant staff."
Cons: "I had to cancel my flight due to a medical emergency and Sun Country Air would not refund. They basically said "too bad", sorry to hear that, and I ate the cost of my entire ticket. I will never fly this airline again nor will I recommend it to anyone."
Pros: "Inexpensive flight to fl."
Cons: "No food or entertainment."
Pros: "Staff is great, friendly, happy always. Punctuality of flights great Prices better than other big airlines, which is why we choose SC Communication is good Staff again is supiorior to all other airlines - always smiling, friendly, helpful and act like they want to be there and help customers. They are even fun and not so serious."
Cons: "- Should consider designating a section of the plane for families with kids- especially small kids. - Adults should be able to enjoy a relaxing vacation - especially when taking a special adult vacation and break from their kids and families for a stress-free vacation. Flights should accomodate adults and non-families too. - We were on a flight with 10 kids in diapers and under the under the age of 4 spanning all in an area of 4 or 5 rows. - Love kids but they were screaming, crying and having tanterums on the flight out and on the flight back. It was a airborne daycare center and very miserable and stressful for all."
Pros: "Least expensive flight I've taken in a long time received a terrific rate for the ticket. The flight was only about 1/2'fiull and it was very comfortable flying with Sun Country."
Cons: "They do not offer USB power or in flight wifi. They offer an entertainment system that appears to be a high capacity tablet with movies, tv and games. The charge for the use of the device is in line with GOGO in flight but you have to use their device and you are not online."
Pros: "Great service from ticketing to crew. Crew member went out of his way to save me $20. It's the little things that count. Loved this airline!!"
Pros: "Pilot communication, 12 minute early arrival to Ft meyers and Minneapolis airline Customer service person was outstanding."
Pros: "The crew, and cabin crew were excellent!"
Cons: "Really bumpy ride! Not their fault!"
Cons: "there was no wifi"
Pros: "I liked that the pilot introduced himself and the crew and his voice was comforting. The crew was friendly. I liked my aisle seating. leg room was great for me."
Cons: "This had nothing to do with the flight itself but the video players are rather expensive. I paid the $8 for one the first flight but I refused to pay again on the second flight. So I had no entertainment on from Minneapolis to JFK. I bought my own meal onto the plane. Also the ground crew in Minneapolis seemed unorganized during boarding."
Pros: "On time"
Cons: "Pay for food and drinks"
Pros: "They were very helpful in assisting us. Excellent customer service. I will fly Sun Country air again."
Cons: "Nothing. I liked every."
Cons: "They board early!"
Pros: "Short TSA line Quick boarding and de-boarding"
Cons: "The whole airport shuffle"
Pros: "The staff was very nice."
Cons: "I did not like that I could not select my seat kin advance. Unless of course I wanted to pay up for a higher price seat. Stop the games. Satisfy the customer."
Pros: "Easy boarding. Comfortable seating. Great company sitting next to me."
Cons: "No complaints."
Pros: "Everything went to plan and the staff was cheerful and welcoming!"
Pros: "Everyone on sun country was so friendly! I had a pretty tight seat spot in the back and got asked to move to first before we took off. As a member of the National Guard, I really appreciated that! Everything was great."
Cons: "Sat in a back row both flights and both times crying and fighting kids were behind me near the bathroom. Wonder if families tend to pick back rows. I will try for closer to the front next time"
Pros: "Delta continues to shrink knee room which as a 6'5" person is problematic Sun country flight was what I remember"
Pros: "The staff was very pleasant, and efficient getting people boarded and off the plane"
Cons: "The plane was small and outdated. Not very comfortable."
Pros: "Yes very good flight"
Cons: "Everything was good!"
Pros: "Great service."
Cons: "Later departure"
Pros: "Roomy seats. Left on time arrived on time. Will choose this airline again."
Pros: "The seat assignments and boarding were very easy to handle."
Cons: "The plane was noisy but may have been due to the air conditioner that was running full blast making the plane freezing."
Pros: "That I was accommodated to sit with a friend at the last minute."
Pros: "This was my first time flying with Sun Country and it was a very comfortable flight. The crew was incredibly nice."
Cons: "Over crowded. Wanted at least 25 passengers to surrender carry one for checked, otherwise departure would be delayed. Really??!!"
Pros: "Priority boarding"
Cons: "No wifi, no free snacks for preferred seating"
Cons: "No conplimentary snacks like peanuts pretzels or cookies. No built in screens. Have to pay for personal video players."
Pros: "2 and 2 seats, all occupied, no distancing."
Cons: "Better seating, boarding from the tail to decrease contact"
Pros: "On time, only one gate change!"
Cons: "Cheaper. Ran out of food on the incoming flight. Should have planned better"
Pros: "Great crew"
Cons: "Everything was good except the delay of the fight itself and then the baggage we received almost an hour later with priority tags."
Pros: "Crew was full of older agitated staff. The black woman with curly hair was very nice, and friendly."
Pros: "Entertainment options"
Cons: "Does basic economy not get beverage service? My husband who was in basic economy and two rows in front of me got a beverage. The crew skipped from my row, # 22 all the way to the back. There was no rough air that would’ve made them cut off or announcement made that service was being discontinued."
Cons: "Onboard entertainment was not reliable on one of our TVs, and the earphones ports barely worked, had to hold the plugs to hear. MinimL food choices, and you had to go to the rear of the plane to get it. Staff on plane was not super friendly."
Pros: "Amazing crew and boarding process (given our priority status), great food throughout the flight."
Cons: "Seat comfort"
Cons: "I haven’t had such a terrible experience with another airline before. Missing out on dinner reservations. Wasting 12+ hours in airports. Spending more money at the food court than ever desired."
Pros: "On time professional staff"
Cons: "Old plane for this fight."
Pros: "On-time departure and arrival, friendly ground staff and flight attendant"
Pros: "We left early and arrived early. Smooth flight."
Pros: "I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport."
Pros: "The movie and TV selection was excellent"
Cons: "Interrupting my movie several times. Stop that. I understand when it’s a seat belt message, or landing. Don’t make me listen to the pilot drone on about the weather. It’s 2018. I can check that on my own"
Pros: "The airline staff was SO kind and helpful. I'm an AA fan now!"
Cons: "First flight was cancelled and alternate flight was delayed. USB charging port didn’t work. Very disappointed."
Pros: "My flight is tomorrow"
Cons: "2hr late, staff super ignorant about international transit and boarding. Completely disfunctional check-in!!"
Pros: "On time departure & arrival."
Cons: "My checked bag, which l paid $25.00 for, didn’t make it on the flight to Pittsburgh. It got there on another flight at 7:30 pm Monday night but no one from American Airlines did anything about trying to get it to me until 11:30 pm. As a result, while l stayed at a hotel only 30 miles from the airport, my bag wasn’t delivered until 2:00 am on Tues, more than 8 hours after l got there. And their website for supposedly checking on lost luggage, aa.com/bag status, is next to useless. It gives no useful information. Use the 800 # but state you want to talk with a human when answering the questions in their phone tree. I’ve had other experiences on AA over the last few years that lead me to question their commitment to customer service. I’ll be avoiding American Airlines as a travel option where other alternatives are available."
Pros: "The flight was very smooth and the food was good as well. However i was disappointed that’s I paid $90 for a 23kg bag just because I didn’t add it prior arrival."
Pros: "Crew was lovely. Attentive but not annoying."
Cons: "Not until the cabin doors closed did I realize the plane didn't have an individual entertainment system."
Pros: "Crew was really good"
Cons: "Other than the crew everything is really bad."
Pros: "On time"
Cons: "issues FA ran out of Mexican immigration forms."
Pros: "I went to check in for my flight and was told that it changed to American Airlines. By the time I arrived to the gate it the flight was full and they wouldn't let me on. I want a refund."
Cons: "See above."
Pros: "The flight was on time"
Cons: "The food was so so nothing special"
Cons: "They had a delay that bumped our international connection. We had to switch airports and airlines and arrived significantly later than originally planned, causing us to miss pre-wedding events."
Pros: "Lo siento. No habla ingles. Me muy guapo."
Cons: "No entertainmento."
Pros: "Huge clean plane"
Cons: "Cramped seats"
Pros: "Overall flight was great. Crew, pilot, flight attendants, boarding, everyone and everything was great. Drinks and snacks were offered."
Cons: "No seat back entertainment. 45 mins flight from San Antonio to Dallas had seatback entertainment. But 2hr flight from Dallas to Cozumel had no seatback entertainment. Go figure."
Pros: "The flight crew was professional, friendly and competent. They served the dinner as early in the flight as possible."
Cons: "This was a plane with central screens along the aisle, and the airline chose to broadcast a sci-fi action movie with almost constant flashing blue light, and violent action scenes. This was first of all a movie that many people, including me, would never choose to watch, but since it was on the aisle screens there was no getting away from it. It was also unsuitable for children, even without sound. But mainly, I object to the showing of any film in that situation - only aisle screens available, and on a night flight where most of the passengers are trying to sleep. I was awakened several times by the flashing lights. Other things: one of the bathrooms was not very clean, and the plane felt like the usual cattlecar, with just 3 seats on each side of the aisle, which is unusual and unpleasant for a transatlantic flight."
Cons: "Chair wasn't that comfortable"
Pros: "Free in flight movies"
Cons: "Nothing in particular"
Cons: "The seats are too tight."
Pros: "The plane was new and nice looking"
Cons: "The flight was delayed. The crew was rude . Seats were not assigned until boarding NPILWL3B. Of course they give you the worst seats."
Cons: "We purchased seats and they changed them without telling us so we picked new ones. Well guess what, we get to the airport and the same thing. I was seated at the front of the plane and my fiancé was at the back. Luckily a nice gentleman switched seats with me and we were able to sit together but it was the last seats that did not recline on an 8 hour flight. We will never fly American again. Their customer service offered no help and was extremely rude to us."
Pros: "The staff always looked like they were happy to help."
Pros: "Spacious seats, excellent service and the food was great for an aeroplane meal. Lots of bathrooms and I was always able to access food and water."
Cons: "They still use the dual port for headphones for the entertainment system so you are unable to use your own headphones. I didn't watch anything because of this."
Cons: "Still sitting at the airport at 1am. 5 hours later. The incoming plane had "damage" to it so they were going to give us a new plane... 5 hours later and sitting here freezing. American Airlines cannot come up with one extra plane?? Very disappointed"
Cons: "Being led to pay to select seats on flight that was only 50% full"
Pros: "short flight, timeliness, great service!"
Pros: "Flights were on time. Airport was clean."
Pros: "Food was great and the service!!"
Pros: "Lots of food, good service."
Cons: "No Wifi! I couldn't believe it... no Wifi whatsoever. I will now book flights based on Wifi availability as I lost hours of work I could have been doing."
Pros: "On tome"
Cons: "2hour and 45minute layovet"
Pros: "Entertainment was free."
Cons: "Had to wait for mechanical issues so we were delayed."
Pros: "found out upon boarding that my $97 ticket was for a business class seat. Awesome"
Pros: "Things went ok"
Cons: "The plane was old"
Pros: "Prompt boarding & early arrival. Staff was also friendly"
Cons: "You're already charging for overpriced everything, have the decency of providing FREE entertainment on allll flights."
Cons: "Code share between United and Air Canada, operated by Mesa. Many troubles finding the correct website. Confirmation number changed once. Terminal changed twice while we were at IAH. 1 hour late taking off, 45 minutes late landing. Missed connection in Toronto. Bags showed up in Toronto 2 hours after landing."
Cons: "Julie was the most rude person I've ever had the Unsatisfaction Of meeting."
Pros: "Comfort horrible in 2nd plane"
Cons: "The visitor documents could have been passed out sooner. We didn't babe much time before landing to complete and instructions were not very clear."
Pros: "Boarded ontime"
Cons: "Sat on runway in hot plane for 45 min"
Cons: "Too many deyas ,"
Pros: "The flight crew was very friendly and polite. Brought the drink cart around a couple times to make sure everyone was satisfied beverage wise."
Cons: "With it being a smaller plane there wasn't a whole lot of room for a 6'3" guy to sit comfortably for a long stretch. Although understandable for the size of plane it was my only dislike of the flight so overall a very good job."
Cons: "Plane packed, delayed, and entertainment not working. Sucked."
Pros: "Much more comfortable."
Cons: "Lavatory still dirty."
Cons: "Tiny seats. No WiFi and no alternative without charge, excepr for direcrvtv previews, which played the same two stupid shows 2x. Couldn't even see the flight map for free."
Pros: "Cleanliness,excellent customer service, flights on time!"
Pros: "I flew from OKC to Houston and then home to DSM. The price was terrific for a one way flight. I bought at 2:30 am for $130. I checked later the next morning and the price was $455! United Airlines is a great airline. There was a wonderful agent who helped me at the kiosk for check-in. Very friendly. The flight attendant on this flight was very personable."
Cons: "The flight coming back to Houston was late."
Pros: "The crew was nice."
Cons: "Less leg room than any other airline, complementary food is real bad, they charge you for everything, movies, alcohol and food, in other airlines they do not charge you for none of the above!"
Cons: "I enjoyed my flight!"
Cons: "Everything, I got the worst seat and I had a seat in the front and was moved without my consent and unable to be moved back."
Pros: "I would like to have a movie for free"
Pros: "Nothing This was the worst flight I had in all the years I am flying with United"
Pros: "Enjoyed the flight"
Cons: "The snacks were kinda small"
Pros: "Plane was clean. Attendants were very hospitable."
Cons: "I didn't fly yet"
Pros: "Very friendly, helpful crew"
Cons: "Unappetizing food choices (pasta with cream sauce or beef with sweet sauce), and food poorly prepared (I picked the beef, it made me queasy). Plane was old and unrenovated - there was no entertainment, but you could still see where the old air phones used to be in the seat acts. Boarding was confusing, even for seasoned flyers, with multiple groups using one line."
Pros: "I had a great flight"
Cons: "The normal when you land and getting off flight"
Cons: "This leg had entertainment that we could watch on our phones that never ended up working."
Pros: "I slept the whole way and wasn't disturbed"
Cons: "The flight was late/ delayed over 6 hours. The crew was rude and very unprofessional. This was the worst experience i have ever had flying. I can honestly say I will Never fly United airlines again. I understand that flights get delayed, but when every worker at the flight check in desk, and flight attendants are rude and have a smug attitude as if they don't care then at that point i walk away from ever doing business with you again."
Pros: "Had an entire row for myself. Flight was quick and comfortable. Staff was helpful and friendly."
Pros: "The crew"
Cons: "passengers being physically sick next.to me"
Pros: "Great deal and not cheap like spirit..."
Cons: "The personnel in Tampico was very rude to me twice. Sadly i didnt get his name but i didnt like how we treated me. You should find staff that enjoys their job and are morning persons"
Cons: "We paid for first class seats from Houston to Salt Lake City, thinking it would be provide us more than a regular seat. It did not. We received one drink and were allowed to pick from a basket of snacks (packaged pretzels and cookies), but that was it. No additional food, no entertainment options on our plane, no blanket, no pillows, no hot towels. We basically paid all that extra money for a little bigger seat. It was not worth it. This was our first time flying with United in a while and it will definitely be our last."
Pros: "Boarding process was orderly and smooth, attendants did perfect well attending to all issues and complaints"
Cons: "The pilots didn't manage the storm well and the landing wasn't smooth at all. The price to watch movie is too expensive."
Pros: "Great service, overall flight"
Pros: "I liked that your beverages are complimentary"
Cons: "1 ply toilet paper is unexeptable"
Pros: "Service of flight attendants and the seat space i am 6 '6". The menu its delicious"
Cons: "No free entertainment like local channel's and music."
Pros: "The service, no stress, fast and easy process. .."
Cons: "Nothing at all,everything went well. .thanks"
Pros: "Easy boarding, friendly crew"
Cons: "Not enough legroom, nothing substantial for snacks"
Cons: "My seat was changed within a half hour of my flight and I wasn't notified until right before I boarded and had to refresh my e-ticket. I wouldn't have waited for group 5, when in reality I was group 3. and then because of this I had to turn over my carryon because no room for group 5 carryons. Also I like to have an aisle seat, and was squished into a window seat."
Pros: "I liked that I slept the whole way."
Cons: "That united barely serves any snacks, need something besides that wafer that won't even make a dent in hunger."
Pros: ". We got back 30minutes early then schedule!"
Cons: "Late departure - maintenance issues. When I arrived in Managua my luggage was lost. The United representative promised it would arrive 10 hours later at 9pm that night and he would have it delivered to me at my hotel that night. When we called to check in the status later that day we were told they had no one to deliver the bag that night (crazy because there are many drivers and taxis in Managua available that night) but promised it would arrive at 9am. 9am came and went and no bag. Wasted a holiday day in Nicaragua because had no clothes to wear to go on any tours. Horrible service."
Pros: "Everything was great"
Pros: "Boarding was quick"
Cons: "No video player"
Pros: "Good crew, polite, professional. Clean cabin."
Cons: "1. No video screens. A/V offered through wifi to PDAs, but no USB charging could limit viewing. 2. Seating is too close. 3. Very limited micro-snacks."
Pros: "I got safe and sound"
Cons: "Luggage policy $60 per checked luggage is extremely high, other than that at the México airport this airline do not pro use an international booth, so, make this a 90 minute lune with zero help from airline crew to even guide travelers, bad experience there, luggage damaged when came..... zero response from the airline. So in a nutshell is a very high priced airline with bad service"
Cons: "Very little leg room"
Pros: "The crew was super professional"
Pros: "Crew was poor in preparing for boarding. Boarding happened 30-50 minutes past final call."
Cons: "They could have been more open about checking in. They had a long line that was a mix of three flight leaving in the same hour. They could have organized the boarding better as well. Splitting the passengers in three groups didn't play out so well."
Pros: "on-time flight and arrive"
Cons: "- Worst seats ever. I felt that I was sitting on stones. Limites recline, limited legs space.No entertainment, no water. Worst boarding system EVER!!! , No flight again, Do not fly this airline!!"
Cons: "Not pay to much for my luggage"
Pros: "It was ok."
Cons: "The prices for the flights are deceptive. You pay extra for EVERYTHING! Seat assignment, drinks, luggage, additional weight for luggage I’ve 22 lbs. a real ripoff compared to other airlines. Plus, they wouldn’t give us boarding passes for the leg from Guadalajara to Oaxaca in Oakland so we missed that flight and had to buy tickets on another airline."
Pros: "Departed on time. Non-stop to PDX was appreciated"
Cons: "Packed in like cattle, seats were not comfortable, no WiFi"
Cons: "Deliver bags"
Pros: "Seat was comfortable, plane was quiet!"
Cons: "Terrible boarding process, with buses from the terminal to the flight ..."
Cons: "Crew was not prepared with enough custom forms. When we arrived at airport it was a mad Scramble to find some."
Pros: "The arriving time was the only good thing"
Cons: "Better food option, the seats are really small, checking documentation and boarding pass several times is ridiculous, charging 10.00 dollars for boarding pass and having to pay for a seat is a slap in the face"
Pros: "The flight was delayed 2 hours"
Cons: "My suitcase was damage when I pick it up"
Cons: "I didn’t even get a chance to take the flight. I realized my flight was for 12am the day I was supposed to leave within 2 hours of departure. I asked if I could get another flight was told no! I couldn’t even get a credit since I didn’t call within 3 hours of departure. I would not recommend!!!"
Cons: "Being timely"
Pros: "Getting my boarding pass was a hazel and the flight was delayed about an hour and a half. Seats were extremely uncomfortable and they practically didn't recline. Everything on board was sold and nothing was offered complimentary not even a cup of water."
Cons: "What could be improved is, being on time. The seats could also be a more comfortable with a bit more legroom, room to recline, and space between people. Seats felt like I was sitting on the other person's lap. A small drink should be complementary."
Cons: "There was hardly any space under the seats and between each row so it was pretty cramped. Because of this, the flight was not very comfortable."
Cons: "a lot"
Cons: "I could not check in on my phone. I never received email or link to check in. I tried 4 times in the previous 24 hour period. Using the app wasn’t mentioned until on the plane. When we arrived at the gate, 45 prior to departure, we were initially told to wait until the boss was there. 15 minutes lat"
Pros: "Flight left on time! No hassle with carryon"
Cons: "I hate paying for water. Legroom was ridiculously short."
Cons: "Get the forms to fill up"
Pros: "Good crew"
Cons: "More organization toward boarding"
Cons: "Yes it could be better travel to complicated on Volaris"
Pros: "One of the worst experience I’ve had."
Cons: "Our flight was delayed for 3 hours! Completely ruined out plans."
Pros: "Nothing! Crew was rude and liars"
Cons: "Tried to work more with customers and try to accommodate."
Pros: "The flight was swift without a hiccup, boarding was also done in a quick manner. Volaris is always great in service even at the counter."
Cons: "It would have been nice to know the baggage allowance and that we had to check in first via kiosk before lining up to drop off our luggage."
Cons: "Light free snack"
Pros: "Nothing to like."
Cons: "Everything could be better."
Pros: "On time-efficient"
Cons: "Please turn on the AC it was horrible to be inside with the warm weather in Guadalajara"
Cons: "Maybe courtesy soft drinks and peanuts"
Pros: "Please don't travel with Volaris, extremely old seats I felt like I was seating on a wooden board with some rocks on it. No room leg. You won't get any help from the Staff at check-in. I was charged $10 to print your boarding pass, the machines to print the boarding pass didn't work."
Cons: "Volaris need to get new seats. Volaris charge you almost for even breathing, I am not kidding. They ask you to use the machines at the airport to print the boarding pass but their logo is not on this machines that's how they make $10 on each passenger. Bad experience."
Pros: "I liked the boarding was pretty simple and went by smoothly. The crew was very welcoming. I was happy to know that the vessel was not fully booked and therefore, had some empty seats to which I moved to. I felt fine like any other flight."
Cons: "No entertainment but that is because it was a short 3 hour flight. Nothing else to report."
Pros: "Everything was fine. I recommend Volaris."
Cons: "Long walk to boarding gate."
Pros: "The crew was helpful and professional. The plane was clean and orderly."
Cons: "The flight was VERY late (about 4 hours late) with no reconciliation for the massive tardiness"
Pros: "First time in my life that I've never been offered even a glass of water on a flight. I know this is a budget friendly airline, but on a 3 hour flight from Los Angeles to Guadalajara I would have appreciated a small cup of water."
Pros: "Shock to see pillows and snacks were on sale. Even more surprise when my carry on was weighed with my purse yet others boarded with more than 20lns limit. Stick to your own rules especially since I ended up paying $60 to check in language that was 5lbs overweight."
Cons: "Shock to see pillows and snacks were on sale. Even more surprise when my carry on was weighed with my purse yet others boarded with more than 20lns limit. Stick to your own rules especially since I ended up paying $60 to check in language that was 5lbs overweight."
Cons: "Everything was the worst experience ever"
Cons: "No real food"
Cons: "People were rude and inconsiderate of our age and ability to move on our own. Being threaten to tip or our tickets would be cancelled is bullshit!"
Cons: "Kiwi lost my reservation I lost my fligh"
Cons: "They checked us in, at the 2:00am boarding time they told us there was something wrong with the plane and they had fix it. Finally, at 6:00am they canceled the flight. We won’t be booking volaris again."
Pros: "Primera y ultima vez que volamos con Volaris. Espantosos asientos tan cerca de cada uno. Parece qur estan transportando animales."
Cons: "Nos mandaron a una terminal alterna, tuvimos que llegar a ella en un autobús, complicado el movimiento con niños."
Pros: "I want to request help for a refund please. Advise"
Cons: "The poor custumer service. They ruined my vacation and didn't care"
Pros: "Comfort was ok"
Cons: "No free snacks or Water."
Cons: "Untealiable and unorganized altogether as an airline."
Cons: "Baggage fees equal to ticket price"
Cons: "Ridiculous seating and baggage charges. Seats, seat spacing. Sitting in the aircraft for an hour at the departure gate while baggage handling mess was sorted out - unload and reload? - ."
Pros: "Seat was upgraded at check in because of low passenger count. Plane arrived one half hour before scheduled time."
Cons: "Surprised that I had to pay for a seat, assumed my ticket would include a seat."
Cons: "They charge for everything."
Cons: "The plane had new seats that were little more than benches with a thin layer of padding; the space between seats has narrowed even more; I could not reach down to get anything out of my small carryon at my feet. There is so little space that there isn't even an option to recline the seat. I have never had such a miserable, uncomfortabel experience. On top of that, Frontier charges extra to pick a seat, check a bag and even to bring a carry-on bag, to mask the true cost of their tickets."
Pros: "Flight was on time."
Cons: "Seats are not comfortable, tray tables are tiny, amenities are non existent without a surcharge."
Cons: "I can tell from reading other reviews that I am not the only person who is extremely annoyed with Frontier charging customers for both checked luggage and carry-on luggage. Congratulations Frontier - you have found a very easy way to lose a large amount of business to your competitors. As I mentioned before, not only will I never use Frontier again in the future, but I will go out of my way to discourage friends and family from using Frontier."
Pros: "Staff did a typical job, everyone was nice, nothing notable."
Cons: "Frontier airlines is awful. With all the added fees, I could have just booked with Delta or another airline that at least offers their passengers water without charging for it. Or charging for my bag. What a joke. Not worth the "discount" at all and would never bother booking with them again."
Pros: "On time"
Cons: "Seating was very uncomfortable drinks and snacks were all at a charge constant advertising for promotional packages on the loud speaker not a good experience at all"
Pros: "On time departure. Early arrival"
Cons: "Luggage took very long time to appear"
Pros: "The crew was great! One of the best I've ever had -they had to be to make up for all the other irritations of flying Frontier."
Cons: "At no time when I was pricing out best price flights did Frontier let me know that my bags, my seat and my soft drink would cost extra. Seats were barely padded and mine at least did not recline. It took over 45 minutes for baggage to arrive at the claim area which was maddening since I would have preferred to do what I've done on just about every flight for years - carry on my bag at no cost. Because the cost was just as expensive to carry on and the flight was clearly full (since I did not learn until just days before boarding that I had to purchase a seat), I was concerned about my bag being somewhere else on the plane AFTER I paid to have it with me. In the future, I will stick with higher quality airlines in which I know what the cost is up front and I get a soda without pulling out a credit card."
Pros: "Very good price and the help was great. Thanks to all of you. Dan"
Pros: "The animals on the tail of the planes."
Cons: "Misplaced luggage going to Detroit and retiring back to Denver. Waited 1 1\2 hours to locate. Caused a lot of problems."
Cons: "Paying for seat AND baggage is reason to fly Southwest."
Pros: "One of the attendants was courteous and entertaining. She made the trip that much more enjoyable."
Cons: "Price of drinks and snacks. I was disinclined to order anything, and kept to myself."
Pros: "Online check in feature"
Cons: "Paying for a carry on? Seriously? And charging separately one-way for a one hour flight?! This is absurd. Won't be flying frontier again."
Pros: "It was early"
Cons: "Too crammed in. No tvs anymore"
Pros: "The people who work in the airport are so helpful and the people on the flight were so friendly. It is always a pleasure to fly Frontier."
Cons: "Seats do not recline. You can only have one personal item....no carry on unless you pay a fee. Would have been nice to know before booking. I will probably not use Frontier again."
Cons: "technical faults one after other. 5 minutes became almost 3 hours. lights went out in plane too!!!"
Pros: "Crew was friendly. Plane was clean."
Cons: "When booking and checking in, no opportunity to enter Known Traveler ID number, so did not get TSA precheck. No information when booking about additional charges - $30 for a carry-on bag?? additional fees almost doubled the price of the ticket. On the flight, the volume of pilot announcements were very loud, crew said it was a new plane and the volume wasn't adjusted yet. I have never been on a flight where I had to pay for water! I have since learned Frontier doesn't allow TSA precheck - will never fly this airline again for that reason."
Cons: "Late and their customer service unpleasant"
Pros: "I liked getting off plane."
Cons: "They have designed seats for children."
Cons: "Everything. This was the grossest airline, worst staff, and worst flight experience of my entire life."
Cons: "Almost 6 hour delay."
Cons: "0 leg room, pay for food, 0 entertainment. Solid performance again from frontier."
Cons: "Delayed 5.5 hours"
Pros: "Same as above. Same as above"
Pros: "Due to mechanical problems, our 10:30am flight was continually delayed until 4:30pm."
Cons: "I didn't like that frontier had only a single plane to work with. Denver is supposed to be their hub, correct? Surely there should be another option for a plane."
Pros: "I am 6' 3" no place for my head to rest, I had to lean forward for most of the flight very uncomfortable had good leg room though maybe put option in head rest like a car would have that would be really nice you can still make money with comfort."
Pros: "The fuselage had a modern and roomy design. It was tall person friendly at least the seat I was in"
Cons: "Checked luggage price!!! 40$ was ridiculous..."
Cons: "We had a 6,5 hour delay"
Pros: "Not one thing.flight attendants were very rude.the worst seats I've ever sat in on a flight, for any sort of comfort"
Cons: "The whole thing from check in to leaving plane. I will never fly frontier airlines again. I normally don't complain I just don't buy or use again, but this was a terrible experience. Wasn't expecting luxury , but wasn't expecting misery."
Pros: ".It was a very confortable flight and right on time.."
Pros: "Though I had to speak to THREE different people before Frontier would work with me, they were able to push back my return flight by several hours after delaying my departure by FIVE hours."
Cons: "It's totally unreasonable to delay a flight by five hours. Mostly everyone on the flight, me included, had already arrived at the airport by then. I had to cancel plans for the evening because I arrived at 1:30 AM. Instead of immediately offering to compensate me, I had to beg and was told they would help me "as a one time courtesy." On my return flight, I was charged $45 for a CARRY ON BAG. I will avoid Frontier at all costs going forward. Don't be fooled by seemingly cheap flights."
Pros: "The crew was amusing and friendly"
Cons: "the plane is so uncomfortable hard seats hard arm rests absolutely no leg room no place under seat to put your personal item I couldn't even "purchase" a beverage because once crammed in my space it was impossible to extract my bag to get money. The fare was low but by the time you pay for every additional charge. not a bargain I can not believe that you expect people to be caged in these tiny paralyzing seats. what are you thinkg?"
Pros: "Price was excellent. Boarding was fine. Take off and arrival were right on time."
Cons: "Seats were you extremely uncommfortable. No complimentary drinks or snacks. Cabin crew, while friendly when present, only came through the cabin to offer refreshments, then immediately checked for trash disposal. I had to take my trash to them near the end of the flight, at which point they collected trash from other passengers. I don't expect to be doted upon, but some availability would have been preferred."
Pros: "Flight was fine."
Cons: "Cost of bags, cost of snacks. Small water. One restroom out in back."
Pros: "The crew was the best part."
Cons: "Literally everything besides the crew. I loved the old frontier and it's so disappointing to see them go so far downhill. The expense for bugs alone was frustrating and the plane was incredibly uncomfortable. I don't think I will ever fly with frontier again."
Pros: "The crew was great."
Cons: "The flight was 4.5 hours late. We didn't land in DC until 2 am."
Pros: "The crew was very pleasant, which I appreciated."
Cons: "The flight was delayed over an hour, when the plan arrived, maya emcee had to be done so it took a while to board, and it was an hour 12 minutes before I was able to get my bad. Smh"
Cons: "Oven an hour delay and sat for 20 minutes after boarding with no update as to why"
Cons: "See above"
Cons: "Charged me for my carryon, no water (you have to buy) no snacks (ie. peanuts, you have to buy) squished seating (no reclining seats) families couldn't book seats together (you have to pay), so kids were distributed all over the plan without their parents. If this "pay if you want" model works for you, by all means, but it doesn't make for great travel experience. I will choose other airlines."
Pros: "Service was poor, delayed boarding due to trainee at security and boarding gate. If you didn't purchase a drink water was slow in offering; seat were uncomfortable,, tray were useless, there was entertainment and it took almost 50 minutes to get our luggage"
Cons: "Landed safely"
Pros: "1. Easier to board because much fewer luggage is brought on board. This is because they charge $40 each for the larger carry-ons. The smaller item (fits under the seat) is free. Best way is to check a large bag ($30 when paid in advance), which is cheaper than the carry-on. This is all made very clear on the website. 2. Also, we did not pay extra for a seat assignment, to see what we were given. In both flights, we were given decent seats together. 3. Crew very nice. 4. Very smooth landings."
Cons: "1. The seats don't recline. 2. The tray table is very small (about 4"), so your book or laptop won't fit on it. 3. Seemed to take a long time for the luggage to appear. 4. Frontier doesn't participate in TSA Pre-Check, so you have to go through the long security lines."
Cons: "Rude about luggage and not polite"
Cons: "Plastic seats that don't recline, passing for a carryon, having to move out of my seat that I paid for to "balance" the Airbus 320 I was flying on."
Airlines flying to Riviera Maya have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Riviera Maya
Masks required on board, masks provided on flights to Riviera Maya
Social distancing seating
Middle seats unavailable to book on flights to Riviera Maya
Testing for antibodies, testing for symptoms for flights to Riviera Maya
Waiving of change fees. Search flexible flights to Riviera Maya