Daily cleaning, installation of cabin HEPA filters on flights from Utah to Trieste
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Scores according to KAYAK customer reviews
Pros: "Inflight services"
Cons: "Delayed flight, missed connecting flight due to that. On the ground staff should have better coordinated from arrival to boarding of next flight. Chaotic and short staffed security personnel at Frankfurt airport. Overall a pathetic experience"
Pros: "Crew was excellent"
Cons: "Nothing really. LH first class cabin is one of the best!"
Cons: "Flight was 3 hours delayed due to technical problems. Then it was moved up 40 min without enough time to have someone get back for boarding. Barely made the flight."
Pros: "Crew was great."
Cons: "The layover time was too close for FRA. By the time everyone deplaned and was shuttled to the terminal by a bus it was already my boarding time. I had to rush through the passport control feeling nervous The seat pitch of the flight was narrow. I could not use my laptop once the person in front of me reclined."
Pros: "These ladies work hard on this plane. They were checking on you and serving food or drink every hour. Always polite and accommodating. The seats are very comfortable and roomy. Great selection of entertainment. I would highly recommend."
Cons: "Mine crew 2 ladies"
Cons: "The best"
Pros: "The food was good"
Cons: "I paid for extra space and it looked like the seats I got were the same as all the others"
Pros: "I'm tall so the suit was somewhat uncomfortable."
Cons: "Other than the tight space I have no other complaints."
Pros: "Great crew, food, entertainment and drinks."
Cons: "Only thing that could be improved is comfort. They provide a small pillow and blanket, but even with those, it is very difficult to sleep."
Pros: "The crew was pleasant and the entertainment was great. I had a wonderful experience."
Cons: "Perhaps meals. Maybe more options."
Pros: "Upgraded to Economy Plus for more legroom. Very worth it for an 8-hour flight"
Pros: "Nice plane, free checked bag, and a snack,"
Cons: "Left 20 minutes late as the copilot was late, middle row seat (as I refused to pay the seat choice charge, (and it was only a one hour flight.)"
Cons: "Look like everybody to not know what they want to do"
Pros: "Much shorter flight time."
Cons: "My experience on the second flight was completely different from the first. Staff was not as friendly. Food was bad. No entertainment due to short flight time. Not as good of an experience."
Pros: "Crew was ok. Had to manage difficult passengers."
Cons: "No entertainment. Average food. Little space for legs."
Pros: "short time befor flights"
Cons: "Same as above"
Pros: "Airplane was clean and comfortable for economy class."
Cons: "Because I felt sick I would probably prefer to pay a little more and upgrade to a better seat if the option was available."
Pros: "Everything was fine even though the plane was late,"
Cons: "Again miserable muslim meal with only vegetables! Not enough room in the cabin for the personal bags that I had to put it under my feet for the whole trip ( +10 hrs ) having my legs stuck between the seat and the bags ."
Cons: "I was removed from my connection flight without consent. No offer Nothing Just tagged not for boarding with a child. The ticketing person in Addis may have volunteered me"
Cons: "entertainment was not working! the flight to Frankfurt was late and I missed the connection to rome! crew told me to run for the connection but ad the gate they told me they had already put me on a later flight! no need to run like crazy across the airport if they had me already booked me on a later flight! missed my train connection in rome to bari...asked the airport lufthansa rep. to put me on a flight to bari but they told me they couldn't do it although there was a flight available!"
Cons: "Again 2 hours delay"
Pros: "The food was delicious."
Cons: "I missed my Lufthansa flight due to being parked away from the Frankfurt airport which caused us to be late, which caused me to be late to my already closely booked connecting flight. That was extremely inconvenient. Lufthansa was amazing at getting me a same day rebooking, but the UA plane I was booked on was a little older. I was already a bit sick with a head cold and the heating element was very dry heat.. it made everyone pretty miserable on the flight. I was a bit disappointed to have to be rescheduled off of Lufthansa."
Pros: "On time"
Cons: "General boarding should be by zones or rows and not first come first serve."
Pros: "Aircraft crew was decent."
Cons: "Seattle to Frankfurt aircraft was the dingiest and most crammed aircraft I have ever used on an international leg. The seats were tiny so much so that some other passengers were not able to fit in! The lighting was gloomy, restroom dirty within the first hour of the flight, no space to keep any magazine or books on the back rest of the seat in front of you, etc. Overall - such a bad experience. Not expected from Lufthansa, especially as I have had great experience with Lufthansa earlier."
Pros: "great flight attendants - very friendly and attentive"
Cons: "The landing was extremely turbulent - an announcement from the pilot would have been nice."
Pros: "They were waiting for us even we were running late from connecting flight, everybody was super nice"
Pros: "The crew was friendly and the boarding process was fast and simple. No food just snacks and what they had was good. Once I got to the airport there was a wheelchair at the gate and it was great because we were on the opposite side if the airport for our next flight and he was very nice to talk to as we were walking."
Cons: "It was a pretty short flight so no complaints."
Pros: "Crew was great and helpful. Flight was half empty so it was comfortable."
Cons: "The plane was not very clean."
Cons: "Flight was overbooked with many.people being on standby. The crew at the gate was unhelpful making entire experience more streafull than necessary without clear rules how the seats will be assigned (whether we should wait in line or they will call us by names). The flight was 2h delayed in NYC because of the mess at the gate coating me a missed connection to Denmark (not that it was necessary have Lufthansa put any effort in speeding up.my transfer like pick up at the gate, gate information before I left aircraft or even as I approached a desk I. Frankfurt as the conneecting flight was late too). On top of that mess I have not gotten my speciality meal and eintertaiment system was malfunctioning the entire flight. Crew could not be bothered with bringing over water and didn't exactly respond to call button."
Pros: "Flights themselves were ok with friendly crew."
Cons: "Only two passport gates for non EU passengers at Frankfurt. Four employees at EU gates sat there and laughed at the angry crowd. Lufthansa should have anticipated this mass of people and had appropriate passport checkers there from that company. "Not our fault" does not cut it. Two planes 600 people each landed at same time. I'd guess a quarter missed connection. The process of rescheduling was a comedy of lies and inefficiency and lack of concern. Worst air travel experience ever. Ruined first two days of my vacation. Oh yea forgot the worst. No air conditioner running on runway at Houston at three in afternoon. Passengers visibly sweating before a nine out overseas flight. Blamed it on a mistake."
Pros: "My mom loved the hospitality of the crew and their professionalism. Lufthansa is the best..."
Cons: "The total flight was 17 hours. They can improve on the timeline."
Pros: "The crew were amazing!"
Cons: "I had to pay extra for "out of sequence" booking as I wasn't able to catch the flight out of Manchester to Athens. so i booked a different flight the next day to a different airline. Lufthansa canceled my booking as I didn't take my outbound flight, when they found the booking, they asked me to pay extra. Such a waste of money! Although, the crew on the plane were really good!"
Pros: "Price was right."
Cons: "Just as bad as on any other airline these days."
Pros: "The flight attendants were very polite and helpful. The seats had those "wings" on either side of the head rest to help keep your head from bobbing back and forth. There were a few good movies to watch that were current, but a lot of old movies that we had zero interest in."
Cons: "The flight was considered a Lufthansa flight and had a Lufthansa flight number, but was operated by Air Canada. We could not check in online ahead of time for some reason. When we got to the airport, we tried to check in at the Lufthansa kiosk and check in line, but they told us we had to go to the Air Canada area. The ticketing/check in process was very confusing. As for the food, the chicken "wrap" was not a wrap, and was a weird Hot-Pocket type meal. After each meal, we ended up having to hold our garbage for quite some time which made manuvering in and out of seats a little tricky. I wish the seat cushion had a little more cushion since we were sitting for so long. Also at some point the overhead lights came on and stayed on, which was annoying if you were trying to nap."
Pros: "The flight was on time enough that I comfortably got to my connecting flight. It was still late and some other passengers were anxious they wouldn't get theirs. The crew was nice."
Cons: "Business class seats were regular seats with the middle seat unused. The "meal" on this early flight (had to leave the house around 4:30am to get to it) was light. I'm glad I had the time to stop at the business lounge first. I don't recall any entertainment system, which isn't a big issue on this short flight."
Cons: "This Air Canada flight was operated by Lufthansa and was cancelled due to the strike. So, this means that I am still in Germany which is not the worst place in the world to be stuck, especially because my parents live here. So a few day longer are not a problem for me, but if it takes a week, it is not good because I am supposed to be at work and I am using up vacation I had planned to spent with my family."
Pros: "Boarding process was efficient. Staff on the plane were very courteous."
Cons: "Your Economy seats are TOO SMALL! I'm 6-foot-4. It was physically PAINFUL to sit in the seats. My legs kept falling asleep and cramping up because I literally can't fit in your seats. Stop trying to squeeze every bloody dime you can out of a plane and add some more space in the seats. Passengers paying over a $1500 for 12-hour flights deserve to be treated better! That was horrible and bordering abusive!"
Pros: "Friendliness of the crew."
Cons: "It seemed like the seats were even smaller than usual... less legroom! Very tight fit and I'm pretty thin but 6'2'."
Pros: "Most all was good."
Cons: "The kids screaming!"
Pros: "Online check in is efficient, staff both at the airport and on board are friendly and helpful. Seats (economy) are OK. Onboard entertainment is good (good choice of films, TV shows and games)"
Cons: "Food - as usual airline food is mostly inedible and unappealing. I usually eat at the airport before the flight and skip the meal onboard."
Cons: "We couldnt fly because our name was in different order and they didnt want to change the order of our names."
Pros: "Our flight attendant in business class, Tobias (Tobi), was fantastic. He was very pleasant, attentive and professional. The food was delicious and served so promptly."
Pros: "There was a particular flight attendant who went above and beyond to make our flight amazing!!"
Cons: "Whole experience with them was a nightmare and is still ongoing. They won't help me so I had to turn to Amex to settle everything and get my money back. Unbelievable. The airport had to close due to an emergency, that's out of Lufthansa's hands I obviously understand that. However, the way we were "helped" through all of this was unbelievable- over two and a half hours of phone calls with them, while in Europe (so paying God knows what per minute), 4 hours to get my luggage back so we could leave, absolutely no one from Lufthansa around to help or even tell us what's going on, put us on a flight the following day with two layovers now (paid more for only one layover but what can I do). Next day, at Alitalia gate (Lufthansa put me on an itinerary with flights from Alitalia, Lufthansa and United) had to pay AGAIN to check the bag that I had just paid to check the previous day where we did not end up flying anywhere (showed Alitalia the receipt, they didn't care in the slightest and said its Lufthansas problem, 0 stars for them as well), either way finally got through our 2 layovers, only to discover the final leg of our trip (United/ Lufthansa flight) is delayed 3 hours. Just about to board, now it's delayed another 5 hours. Because we were short a pilot...... Short a pilot, really....? Ended up getting home at 2am on a work night, completely jet lagged and utterly exhausted from being in an airport for 2 straight days. Supposed to get compensation as per United flight crew, only I put my ticket information in the website and it doesn't work for me of course because I have a Lufthansa ticket. No one cares, no one helps, now it's time for Amex to step in and get all of my money back."
Pros: "Consistency of service, even for economy class. On time departure. Early arrival, Teutonic punctuality. Well maintained aircraft. Super flight crew. Seemed friendlier than typical US carriers transcontinental service. Perhaps it was the free wine and beer, but seems as if everyone was relaxed and enjoyed the flight."
Cons: "Boarding was a little out of my normal sequence and the PA announcements were not so clear. All sorted it self out after a spell."
Pros: "Plane departed early and arrived early. No incident."
Cons: "Alitalia chose to offer no-servce flights. Not a cup of water. Passengers need to go to the back of the plane, where the attendants sit together and chat the whole flight, and ask for a (tiny) bottle. What they do during boarding is jump on anyone who would dare to place a piece of garment in the overhead bins. It comes through as a fad..."
Cons: "Online check-in process. Boarding pass not available to be added to wallet. Unable to view; had to have the boarding pass emailed to me. No option to set up SMS tracking foe flight status."
Pros: "Snacks were okay."
Cons: "Purchased my luggage fee online and for some reason they don’t have it on their computer. Had to pay a higher price at the counter and come to find out my account still got charged for the luggage fee."
Cons: "Better pillows...as simple as that"
Cons: "This flight had the least legroom of any flight I've ever taken."
Cons: "Snack was packaged bread stick bits. No flavor. Must take of headsets for take off and landing."
Cons: "The A330 really needs a makeover... Other airlines offer a better service in Business class"
Cons: "O PIOR checkin dos últimos 10 anos. Desorganizado, lento e sem as máquinas self funcionando. Avião velho, com pouco espaço para as pernas e um sistema de entretenimento da década de 80. Comida péssima A melhor coisa a fazer e usar outra companhia."
Pros: "The crew was really extremely courteous - and because it's off season, there was a lot of spare space."
Cons: "The only less than perfect score was food, but the circumstances mitigate that less than stellar note. The warm meal and snack were better than your average over-sweet snack you get sometimes coming from Europe... We had a delay that may have impacted the food (if you keep warm food too long...)"
Pros: "On time and complimentary drink"
Cons: "Everything was good."
Pros: "We traveled the same way back but with Air France instead, which was a joy. This aircraft was uncomfortable"
Cons: "Flight was delayed. People/staff was not that friendly. I considered switching flight times, but the options were limited and it would have required me to purchase a new ticket. The fair was relatively inexpensive, but did not include checked bag and in the end was more expensive than other carrier options."
Pros: "Nice new plane (Embraer), row 4 had long seat pitch"
Cons: "Having arrived at the airport 2 hours ahead of the flight, there was a chaotic 1 hour wait to check in, with no queuing system and then an IT cock-up which closed the flight exactly 1 hour before departure, with passengers still in the queue. This left us rushing through the airport to the very furthest gate. Boarded 20 mins late, then the flight left 1 hour late. Very expensive ticket price too!"
Pros: "Good flight"
Cons: "Too short time between the flights, almost lose the connecting flight."
Pros: "Crew was polite"
Cons: "Late departure"
Pros: "The fact that I had more legroom than I expected was surprising."
Cons: "The staff were super rude, forgot my food TWICE. Boarding took ages, and once inside the plane, they took a long time to get on the runway. Food was terrible, the bread was hard as rock. IFE has some relatively new films, but the screen is very small. The screen has terrible quality, and honestly makes the flight excruciatingly boring if you don’t have other sources of entertainment."
Cons: "The seats were terrible for me ( i’m 6.4 194 c’m broad) although we paid extra $95 /seat I approached Torresin Lorella Chief purser , she was helpless , and from that moment I never saw her till the end of the flight. i really want my money back ! Her entire management of the service was very poor compared to other airlines Zvi and Judith Yaniv"
Cons: "Let you die of thirst until they finally get around to serving something"
Pros: "Easy boarding on time nice crew"
Pros: "Confortable space, great food taste,"
Cons: "When we asked for the late food service, they told us they did not have any more left. We ask them to look for anything left and after hour the food still not arrived."
Pros: "Operazioni di imbarco veloci ed ordinate"
Cons: "Sito web non funzionante, imposibile effettuate il check in e acquistare il bagaglio online con conseguenti extra tasse aeroportuali. Ovviamente nessun assistenza da Alitalia."
Pros: "Alitalia gets a bad rap, but I thought this flight was excellent, and a comfortably way to travel the 13 hour flight from Rome to Los Angeles. Cabins recently refurbished on 777 thanks to Etihad Airways investment. Food, and plenty of it, was excellent. Wide selection of wines. Choice between freshly made American coffee or Espresso (from Lavazza). Lie flat seats are way more comfortable than KLM. Esoteric selection of documentaries and Italian movies. Leather seats and color scheme is elegant. Also, business class lounge (Alitalia House) at Rome Fiumincino serves delicious freshly cut Italian cold cuts, cheeses, pastrries, and has an actual barista vs a machine. You don't get the sense that they are cutting corners, which is probably why the airline keeps losing money, but that is to the benefit of the traveler (for now). Service friendly. For nonstop to this part of Europe, or for connections to Southern Europe, it may be my number one Skyteam choice."
Cons: "Check in is extremely unorganized and long lines at Sky Priority, but someone finally directed me to the VIP check in in the back, which you can use if you are flying Business Class or have Elite status. This was not indicated anywhere, though, so make sure you ask or look for it if there is a long line at check in. Then, the gate is very, very far. Not sure why they had me check in at Terminal 1 as the gate is in Terminal 3. Make sure to allow for plenty of time, and maybe see if it's possible to check in at Terminal 3, which may well save time. But for a 14-hour flight in total comfort, the trade off was worth it."
Cons: "Legroom inside the aircraft is too small. Salted and sweet snack options including cookies. This is on a two hour flight. Very uncomfortable journey"
Cons: "Lost our luggage from Rome to Malta. Now, 13 hours after arrival in Malta, no one can tell us where our luggage is!!"
Pros: "Short flight crew was very friendly. Not many passengers so crew let us move around"
Cons: "Entertainment options are very limited Check in is slow and the counters are not always open like in Delta. Food quality is very low"
Pros: "Almost nothing"
Cons: "- Rude crew - Uncomfortable seats - Broken seats - Missed our order for Vegan meals"
Cons: "Delay! I missed my connection! Had to spend a night in Rome! Had to be late to work Monday morning."
Cons: "Food quality was awful, no entertainment whatsoever and the smallest seats I have sat on. Legroom is extremely tight"
Pros: "Staff was friendly."
Cons: "The flight attendant at the check in said our luggage was too big and needed to be checked. We got a ticket from her but when we got to the plane nobody said anything and we simply did what we had done all the previous flights we have ever taken, we stowed them in the overhead bins. The flight wasn't full and in fact some overhead bins were completely empty, but I guess she had her job to do and thought it wouldn't fit, but maybe she could have asked if we had used it before. I don't know why they say it's too big when we had been traveling throughout Europe for almost a month and had taken it on 4-5 flights and many other trips. It all worked out. Footnote Air France never made a issue of the exact same baggage that Alitalia said was to big. The bags fit fine on all airlines we have traveled. The flight was delayed 45 minutes which made my connection a bit tight. I was connecting to Air France which is part of The SkyTeam alliance comprises with Alitalia but my luggage could not be moved to the Flight to LAX so I had to get the bag I did check and go through the process all over again."
Pros: "Wine was offered complimentary to the meal"
Cons: "Boarding process was a mess, flight was late due to the confusion. Crew took forever to collect trash after the in flight meal was over."
Pros: "The flight departed on time and arrived 35 minutes early. The flight crew was very helpful onboard."
Cons: "Tried to upgrade my elderly parents to more comfortable seats when checking in, but was told the flight was full and there were none available. It didn't appear that way after being boarded and seated."
Cons: "HORRIBLE seats. So unbelievably uncomfortable"
Cons: "They forgot my luggage but knew exactly where it was was and got it to me the next evening."
Pros: "The seats are bigger than in other airlines! Good space."
Cons: "The crew disappeared, they would not come when they were called. They were too busy fighting with each other."
Pros: "Crew was nice and seat comfy"
Cons: "They should upgrade their intartainment system"
Pros: "The food was great and they provide plenty and the entertainment was awesome"
Cons: "The comfort of the flight for 10 hours in economy was horrible: it's just to cramped. I would only fly first class in the future for long flights. For a better idea: I'm only 5'2 and 160lbs."
Cons: "Staff needs to learn English to help tourists I asked for directions and 2 out of 3 airport from Alitalia did not understood English "no english solo italiano . Also inspector from customs very rude , yelling at my wife in Italian , my wife didn't know what was happening . And up to this moment we still don know My suggestion Train your staff in politeness and learning English"
Cons: "Missed a day of work"
Cons: "No room and very uncomfortable"
Pros: "The crew was friendly and did their best to help. The flight was on time and arrived early."
Cons: "AZ 316 FCO-CDG, Feb. 1, 2017, Economy. On its Airbus A320 Alitalia has a new section with "Premium Seats". This was done at the cost of the non-premium economy seats. Pitch is unacceptable. When the food cart came I had the back of the seat in front of me 15 cm (5 in) from my forehead. I told the attendants "even cattle could not be handled like that". They commiserated and said "with the changes the we are truly going through rough times." They reseated me to an exit row. Getting a boarding pass online is also a new, unfortunate experience. I have a Platinum Card of AF/KL, which means Elite Plus in Skyteam parlance. My ticket, sold by KL, had an AF flight number. Alitalia pretends now to sell piece by piece all the advantages that are attached to the status (e.g; €8 for early boarding...). The airport personnel confirmed that the system does not allow to print the words "Skyteam Priority" or '"ELP" (for Elite Plus) on the boarding pass. They encouraged me to write to the Powers-that-be that decided to make these user-unfriendly changes. I think that Alitalia, as a Skyteam member, had signed the agreements; they have not rescinded their membership, why don't they just apply the rules? Food: a tiny portion of pop-corn! I couldn't believe it. I will avoid henceforth to fy Alitalia."
Cons: "Airport transfer in Abu Dhabi was dreadful, overcrowded, disorganized, frustrating"
Pros: "I liked receiving my luggage 2 days after I got to Rome suitcases were lost by air Berlin last time I'll ever fly air Berlin the seats are crammed horrible horrible experience never again"
Cons: "Old airplane. No entertainment at all. The lugage remain in the airport and didn't arrive at destination."
Pros: "The food was very good and the crew was very nice."
Cons: "Boarding was an hour before take off."
Cons: "1. absolutely disorganized boarding, 20 minutes waiting for 3 relaxed passangers to join a crowded bus 2. absolutely disgusting business class, narrow seats, little space"
Cons: "The boarding was chaos in both Munich and Rome. Apparently Al Italia had instituted a new computer system and the workers did not know how to use it. I spent hours on line getting a boarding pass in Munich, and then again another in Rome (in Munich no one was given boarding passes for connecting flights). I spend hours again in lines to get a boarding pass for a flight to Palermo, missing my connection and only getting a much later flight to Palermo. It was utter confusion. Shame on Al Italia."
Cons: "LUCKY IT WAS A SHORT FIGHT!"
Pros: "Crew were cool and food was great"
Cons: "There was more than an hour delay in taking off, the boarding started late, and after the boarding we waited an hour seating inside the plane.. so of course the flight came late. I nearly missed my next flight. The variety of movies was poor. Half of them were Italian movies (I respect that, but I don't speak the language), I wish there were more movies and newer ones it's not easy when you have 11 hours flight also the chairs were really small, even compared to alitalias smaller planes in which the chair is larger and much more comfortable"
Airlines flying from Utah to Trieste have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Utah to Trieste
Masks required on board, masks provided on flights from Utah to Trieste
Social distancing seating
Middle seats unavailable to book on flights from Utah to Trieste
Testing for antibodies, testing for symptoms for flights from Utah to Trieste
Waiving of change fees. Search flexible flights from Utah to Trieste