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1 1/2 hours delayed boarding at JFK caused us to almost miss connecting flight in Rome. Only 30 minutes of time to run from one end of FCO to the other for connecting flight. Not very easy to do for older travelers.

Staff was nice but seat is not what I expected

Flew Premium Economy. The seats were comfortable and tilted back far enough to sleep. Food was okay and service friendly and efficient. We bought tickets through Kayak partner Underpricer and the price was good.

ITA has these new Airbus A330 Neo that hates economy class passengers. The seats have absolutely no cushion to a point where it hits your spine constantly and reminds you to fork out for premium economy or don’t travel next time. The food was absolutely horrible, ETA mentioned 3 meals for 12 hour flight but it was mostly 1 meal and 2 light snacks. I am vegetarian, so my 2’d food was 1 slice of tomato, 1 cucumber on a dry cold bun. The other 2 meals were disgusting. My young one threw up the entire time. Flight attendants were the cherry on top - plain bad. They would skip servicing drinks to some passengers completely and if you call for an attendant, they will come and stop the button on top without even asking you what you need. I would avoid ITA by all means - there are plenty of options including SAS for same routes with better seats and humane treatment.

Nice flight. Uneventful, very good crew, comfortable seats. Pleasant experience.

ITA cancelled fligh rebooked with Lufthansa. Flight good, but 2hour connection in Frankfurt was HORRIBLE, took 1.9 hours to get through scanner, customs, another security, got to gate after running all the way, so caught it but stressful and terrible start to trip.

The boarding process was organized and efficient, and the crew was friendly and attentive throughout the flight. Food and drinks were typical economy class, but good. The aircraft was old, and the restroom was not very clean. However, we arrived on time, so overall the experience was good.

In Prem Econ, safe and timely flight, good amount of space, mostly comfortable seats. Little irritants: When lying down, seat kept shifting on me...as a short person w/light weight, my seat often reverted to semi-upright. Footrest was broken. TV screen didn't work, after I asked a few times a FA rebooted it to work again. And food was marginal. I don't expect much from airplane food...surprisingly, ITA didn't even meet expectations.

Flight was canceled. Rebooked on Lufthansa Also Canceled. Had to pay 3000 more per person and fly Alaska to EWR and fly emirates to Athens.

Our flight was cancelled the day before our trip and we we put on a Turkish Airline flight that got us in half a day later.

It was ok no problem on flight after the ordeal with passport control. Long line and nasty officers not very helpful.

I was disappointed that paying nearly $5000 more for business class for two didn’t really get me any more than a larger seat which as the last row in cabin reclined only mildly and the foot supports were of minimal help and left no room under seat ahead for carton bag. Second, our checked luggage was lost and took us two long days and we’ll after midnight each of them and multiple calls and 30 euro trip to airport in person to finally get them. Would you do this again?

The tv and remote didn’t work. The plug to charge our phone didn’t work.

Never made it to Lufthansa because of Air Canadas negligence.

Boarding and flight update was fantastic as I experienced about a 10-15 delayed for both flights. The food served onboard was great; the service of the flight attendants was excellent.

Complete mess. Our reservation was mistakenly cancelled. After almost missing the connection and walking all over the Munich airport, the Service desk got involved and we were run to our flight. Not all 4 of us in Business and not seated together as originally booked. This was the worst treatment I have ever had. And I travel a lot. 1K million miler.

There is more space in this economy seat. It felt like a better layout, not so cramped.

The staff was not at pleasant as those on the first leg of our trip.

Crew was excellent. Sat us together after the airline changed our seats. This was the smaller plane/shorter flight so no entertainment or food.

Lufhtansa has and can do better. The food was inedible. No individual light for reading.