There was a delay - weather + French strike. Pilot was helpful/informative, flight crew was nice but simply talking loudly in galley and not communicating at all. No preflight water or drink even though delayed.
Voir avis précédent qui regroupe les deux vols
Muy buen servicio al cliente
Over 3 hours of delay without any assistance from klm
same as from LUX … professional, nice.
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
Pros: "This Transavia Airlines is not good at all."
Cons: "Many things cheaper does mean better."
Pros: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Cons: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Pros: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Pros: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Cons: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Pros: "Crew good and seat OK but not exceptional for business class"
Cons: "Food was average - main course could have been better. Range of movies ok but not great"
Cons: "Still don’t have my luggage yet"
Pros: "Flight was on time."
Cons: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Cons: "Boarding was crazy. Could not everyone in the gate area."
Pros: "Food was great, enjoyed watching videos, staff very profession and friendly."
Cons: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."
Pros: "Crew were great"
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Pros: "Everything was smooth and effortless."
Cons: "Can’t think of anything."
Cons: "The plane was very hot"
Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Pros: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Cons: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Cons: "Long haul flight made pleasant by KLM"
Pros: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Cons: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Pros: "Best airline in the business quick efficient and outstanding service What else can you say"
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Pros: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Cons: "Boarding could be better"
Pros: "Nice people and good service"
Cons: "Not much"
Pros: "Efficient boarding system, clearly signposted. Professional staff"
Pros: "Crew was very friendly. Nice that wine was served without charge."
Cons: "Announcements from the cockpit were hard to hear. Food has been better in past."
Pros: "Crew where awesone and the choice of entertainment was fantastic"
Cons: "Seats way to close together"
Pros: "Shirt flight but well catered, boarding was efficient and quick."
Cons: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Pros: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Cons: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Pros: "Food was excellent, service from staff was friendly, and entertainment options were great."
Cons: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Pros: "Food and staff behaviour"
Cons: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Cons: "Dutch sub titels would be nice."
Cons: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Pros: "Short-hop flight, fit for purpose."
Pros: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Cons: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Pros: "Very good flight, excellent service and good food."
More meals in flight - one meal is not enough for an 8hr flight
Pros: "La ponctualité."
Cons: "Variété des boissons proposées."
Pros: "Easy boarding, entertainment"
Cons: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Cons: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."
Pros: "The crew was OK, but nothing special."
Cons: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("
Cons: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"
Pros: "Crew was attentive. Timings were spot on."
Cons: "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."
Cons: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."
Pros: "Crew was ok and servicial"
Cons: "Food and reception at door of boarding"
Pros: "Crew was solicitous."
Cons: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
Pros: "Staff were friendly and seats in business were super comfortable."
Pros: "The comfort of the flight snd kindness of the crew."
Cons: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Pros: "crew was great, seats were comfortable"
Cons: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"
Pros: "Red wine was excellent"
Cons: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Pros: "The crew was pleasant and boarding efficient I lucked out with first class"
Pros: "Flight was in time"
Cons: "Boarding at CDG was awfully slow"
Pros: "Fantastic Crew!"
Cons: "Seats are comfortable but tight."
Pros: "Crew was friendly and attentive but hard to understand"
Cons: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
Cons: "They lost my luggage :("
Cons: "The fligh Washington delay more than a hour"
Pros: "The crew"
Cons: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Cons: "Missed the flight due to late landing from earlier connection"
Pros: "Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable"
Pros: "Good selection of movies"
Pros: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."
Pros: "Food and wine was very good. Music selection was excellent."
Cons: "Not enough leg room."
Cons: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."
Cons: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
Cons: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."
Pros: "Very good male crew member. Pilot genuinely apologetic for the delay."
Cons: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Pros: "Absolutely everything perfect."
Cons: "Through my own fault I ordered a different seat instead of window seat. :)"
Pros: "Crew was very nice and the plane was clean and comfortable"
Cons: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Pros: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Pros: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Cons: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
Pros: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Cons: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Pros: "What’s not to like!"
Pros: "Punctual, great food in Premium Economy, friendly crew."
Cons: "Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups."
Pros: "On time after latish start"
Cons: "Staff took carryon bags even for skypriority even tho lots of room in overhead, allegedly to speed deplaning. Nowarning to repack. Infuriating and stubborn staff!"
Pros: "Crew very professional and nice food Boarding process well organized"
Cons: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
Cons: "the food is terrible."
Pros: "All crew I interacted with was great, friendly, and helpful."
Cons: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable."
Cons: "The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination."
Pros: "Good entertainment selection, and staff all very friendly. Food was pretty mediocre - main course was nice but the breakfast especially left a lot to be desired."
Pros: "Loved the movie selection and the food was good too."
Cons: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Pros: "Excellent choice of movies. Great service. Friendly crew."
Cons: "I requested a lacto-ovo vegetarian meal, which I received. However, it appears the meal was also vegan. Normally, that would be okay except one of the two standard meal choices was also vegetarian and seemed much better. Since I had selected lacto-ovo vegetarian, it seems I was not allowed to select the standard vegetarian option. Hard not to have cheese on an Air France flight - just saying :-)"
Pros: "Spacious cabin, clean and bright. Attentive crew offering snacks and a drink for an hour flight."
Cons: "Although incoming plane arrived late, flight home arrived 20 minutes early."
Entertainment system did not work,
Need lots of improvement to compare with 5 star airlines.
Entertainment unavailable in my seat for entire flight. Several rows around me had same problem.
Hospitality is excellent Serving juices in between breakfast and meals is better
Entertainment was not working AC was not working initially Chair seems like about come off Staff good Hopefully they improve food also.
Service was good. Little more organized
Liked the crew members' behaviors and food in the flight. AI staff created lot of problems in checking in counter despite of having COVID Test report (negative) from a district hospital. They did not accepted it and asked me to run for another Test at the airport. We (family of 4) felt very bad and it took my all time in testing and report. again they started creating problem in checkin in despite of having my new test report (negative again). Checkin in was very frustrating. Rest of things were okay. Crew members in the flight were awesome. Food was very good too.
Food was decent, cleanliness of the airplane and functionality of the video displays. Also all the USB charging ports were disabled which meant that if the video didn't work your battery would most likely run out before the end of the flight if you choose to watch on your own device.
Food! But it could be better!
The seats were good but the screen was not working for most of the passengers. There was no fruit juices served. They even forgot to give me my meal. I asked for a face mask, they said will check and no one came back to me with an update. To an aged lady they told to stand up, come out and grab the cold drink by herself instead of serving her on the seat.
This time flight was on right time without delayed
We need to board a different flight because of technical difficulties.
Crews done good job onboard. Ground stall poor service
Pros: "The itinerary and the fact that the flight was uneventful was the only good part."
Cons: "The gentry itself"
Cons: "In-flight wifi and better entertainment."
Pros: "They really take care of ur needs, try to accommodate elderly ppls needs"
Cons: "Food please please I am not saying give excellent food, but please give ok type food"
Cons: "Service, acknowledgement of the mistakes and efforts to improve on it. No information was provided for the schedule change. The seats were not functional, the entertainment center did not work."
Cons: "Fix the tv screens on the seat none of them worked in my section. Sat 15 hrs 30 mins without any entertainment."
Pros: "Direct flight convenience! Leg room. Boarding at Delhi. Price."
Cons: "Minimal service - attendants barely came around to offer drinks or collect cups etc. They forgot to get beverages twice despite explicit requests. They were polite though. The food service schedule was odd, especially serving lunch at 2am for a flight that was going to land at 6:30am. Why wake up everyone ? Food was okay except the white bread, pretending to be a croissant filled with what looked like was unmelted butter. Entertainment system did not work at all. And the plane had no wifi or USB ports. If it was not so convenient as the only nonstop between Washington and Delhi, I would not fly this Airline."
Pros: "Got in 30 minutes prior to expected arrival time. Good food"
Cons: "No entertainment. Old place so quite a bumpy ride, lots of vibrations"
Cons: "Aircraft was smelly"
Pros: "Pleasant staff with good service"
Cons: "Poor communication all around Poor aircraft maintenance - outdated aircraft seats Flight delays Horrible flight transfer experience"
Cons: "My TV in my seat was not at all working and the crew was not able to help with any thing."
Pros: "On time.."
Cons: "The overhead light did not work and the headset plugin socket was broken. One of the toilets was permanently doctored as 'occupied' by the crew for their own use to change etc..."
Cons: "Everything beginning from counter check in till exit of the aircraft."
Pros: "The staff were very nice and we arrived early to our destination. I had enough leg room on the flight."
Cons: "The entertainment system (TV's on the backs of seats) shut down twice and had to be restarted, loosing where you were in a movie. The food was mediocre. My seat cushion was not attached properly when I boarded, and though a flight attendant fixed it for me, it was still very worn. My chair also did not recline well and once it reclined, did not want to return to an upright position."
Pros: "Nonstop flight Indian vegetarian food. Enough food was provided. Even though flight was delayed leaving New Delhi, it arrived to Dulles 10 mins early."
Cons: "Service does not compare to other airlines such as Emirates, Air France or KLM. Even though food is provided, If you miss the cart they will not come back. You have to pickup or ask for snacks... service does not come to you. Seats are not comfortable. They smells and are old. Video options are mediocre Flight is mostly late. Bathrooms need air fresheners."
Pros: "Only direct flight from Delhi to DC"
Cons: "Crew was lazy and wasn’t keeping the aircraft neat. Seats are tattered, worn out and really uncomfortable. Food was mediocre at best!"
Pros: "Food, convenient and very helpful"
Pros: "Convenient time, location. Good price."
Cons: "The plane was beat up. Many overhead lights did not work ( 3 in the row 18 and 2 in row 19 intermittently). Entertainment system did not work. In row 18 I had to simultaneously run the same program on two sets and listen to sound from one and watch the picture in another because independently they would not work. The air hostess was particularly rude to the elderly couple in row 18 and after watching a few interactions I had to intervene and tell the air hostess that she has to respect the customers and cannot talk to them like that. She would address them with a crinkly nose and condescending tone as if they were smelly uncultured people that she has to put up with. This is when the aforementioned lights and reclining systems in the row would not work and she could not do anything about it. Overall there is a huge potential here for AI if only they can capitalize on the good opportunities. They should fix the air plane mechanical parts. The upholstery can use freshening up. Air India should retrain their crew to make them understand that customers are the reason they exist. I hope they succeed."
Pros: "Air India has to go a long way to become a Star Airlines. Costermer service in Indian airports is full of confusion with very few displyed instructions, people who know what they are doing. Inefficiancy pervades especially in New Delhi airport."
Pros: "Excellent in-flight service - very efficient and courteous staff."
Cons: "On my outbound flight audio for entertainment was not working, Tray table was wobbly because of a missing screw. Air India had sent a message to arrive at the airport 3 hours ahead of the flight, but then they were not ready to check in baggage and issue boarding pass when I arrived 3 hours ahead of the flight departure time."
Pros: "Professional and courteous staff. Lots of leg space. Food was OK not great not bad. Domestic leg of flights were on time."
Cons: "Seat cousion was so thin I could feel the metal underneath. One of the three media screen was not working so my daughter had no inflight entertainment system. It did not work even after resetting by the crew staff. IAD to DEL flight was delayed, missed my onward domestic flight. Support staff was indifferent and took 4 hr to sort the issue out. Horrible experience of that day at DEL with AI staff just giving run around. DEL- IAD flight was delayed departure and arrival by > hr."
Pros: "Good inflight service"
Cons: "Delayed boarding and poor entertainment"
Pros: "Travel time and checked baggage till final destination"
Cons: "Almost everything is bad. Cabin smelled like urine. Food options and quantity very less. Cheap plastic trays, cups, spoons and forks. Cabin not maintained. Torn upholstery and broken tray tables. No separate kids menu. IFE systems outdated. IFE dont work on most of the seats. IfE collection and navigation is poor. Never expected such quality on an international route. My suggestion to other travellers. Pack your own food especially for kids. Fully charge and download your own entertainment for your flight on ipad or laptop. Carry a sanitizer or perfume to get over the bad smelling cabin."
Pros: "only saving time because of direct flight"
Cons: "Tvs were not working, food was very medicore given that its indian airlines, it was below expectation."
Pros: "I like the cheap airfare. In spite of all complains, if the fare is more $100 cheaper than other airlines, I will fly again with Air India."
Cons: "The chair was very uncomfortable. Not good choices of entertainment. Flight information (on screen location of the plane, time flown, etc.) was inaccurate. Crew not very friendly."
Pros: "Food was ok, though the meals were odd. It was an overnight flight and we had a snack, breakfast and lunch."
Cons: "The entertainment systems are antiquated and if you are lucky to get one that works, it only half works. Mine worked but the remote at the seat didn’t so I couldn’t get my reading light to work. I also couldn’t get to all of the menu items in the entertainment as not all of the buttons worked."
Pros: "Direct flight"
Cons: "The food quality was not good. Only once during 16 hr flight they provided beverage service. Rest of the time, they handed small bottle of water with food or asked about coffee/tea. Entertainment system did not work on my seat or the seat next to mine."
Pros: "All Staff members provided good service"
Pros: "spacious leg room"
Cons: "everything else"