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The entertainment they offer could use some games, and maybe they could add some cookies to the snack menu. And the automated messages are a bit repetitive. But it was comfortable temperature wise and the seats were comfortable. The crew is very polite and helpful

Putting people that close to the bathroom, where you have to look into the bathroom as people are exiting and entering was not great and the smell was also not great. I know the airlines are desperate for more chairs, but that seat is a crime.

one staffer was frustrated (it happen); the flight was late and the pilot mentioned they'll make amend but the snacks were the same, other than that the aircraft was clean and everything went smooth, no complaints

ticket agent lady wás very helpful , she arranged wheel chair for my elderly mother

United overall experience is great these days. Airport experience was very organized. Staff on flight were great. App and information as good as it gets.

Flight was good but there are way to many announcements for credit cards etc.

I don’t understand the purpose of the orange “priority” tag on my bag. This tagged, my bag is last or near to the last bag to come down the carousel at IAH.

Overall good flight. The pilots were excellent. It was a nice flight, but the seats were a little uncomfortable.

The free snack options are pretty pitiful for a 2.40h flight.

Not worth the premium paid for the first class ticket