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Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Delayed flight.

Decent movie selection. Nice flight attendants.

POOR HYGIENE: I was seated next to the toilets. Some people used the toilet before takeoff. I saw that all the hand towels fell INTO the toilet bowl after takeoff. I changed seats, but when I went to that same toilet, someone (a flight attendant, I assume), put all the damp hand towels back and people were using them after washing their hands! UGH. BAD FOOD: Also, food was awful. All they had was junk food for purchase.

The plane They were on time. Way better than Air Canada!!!

Didn't like the food that much Some crew members weren't very polite.

TV on the plane

Delayed flight

I was vary unhappy about our flights being move around and also delayed with no one to communicate these changes in English. We did get a voucher for food but since the flights where delayed with little time in between we did not have time to use it. Also our bags not making it with us ended up being an inconvenience but thankful that you had them shipped to us. This was the worst experience flying ever.

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Dealing w kayak and all related parties in advance of flight was a NIGHTMARE. Very confusing w 3-4 layers of companies, reservation numbers, confirmation codes, etc. Will Never deal w kayak again.

Consistent service

In cabin was too hot... and I left behind a favorite scarf....

On time, comfortable and direct

Nothing

the flight was 1.5 hours late in departing and there was no information provided regarding the delay

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

Had to pay to pay extra to watch t.v. was $7.99 for a 2 hour flight. Could go to a theater for those prices. Everyone in my group complained about it.

So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

Plane was not overbooked. Plane left/arrived reasonably on time.

If you want to witness the ugliness of humanity, swap the plane at the last minute, announce free seating and watch the stampede. Got a dirty look from a fellow passenger as I sat on the other end of a 3-seat row she had hoped to use as her bed. You truly get what you pay for and less these days, I originally booked the flight on Air Transat after a bad experience on Rouge, hoping to avoid the Walmart experience and the Walmart customer. No difference here. Soda stained sticky seats, I won't go over what passes for food, I actually got sick from it on a previous flight. My advice, spend $50.00 more and get ready to be amazed by the difference it will buy you. Truly shameful of the airline industry considering the huge profits they are raking with the current low oil prices. Funny how they have used the price of oil to increase their fares but surprise, they don't go down when the oil price does. I won't be surprised if this review either does not get published or if it does, will be followed by a stellar shill review. You asked me, I gave you a honest answer. Cheers,

Everybody in the crew were nice and honestly friendly to customers and obviously respected each other . I've been in planes before were you can see the hierarchy of the flight attendants and it make a feeling of discomfort for everybody.

I can't believe they serve sandwiches and package pretzels and cookies for an 8 hour flight! Its the menu "wanna be bistro" that might be fine on a 1-2 hours flight but not when you cross the atlantic. On 7 choices there was 2 choices available when they arrive at me.... I took several airlines from across the globe an nobody ever served me a thick tomato and cheese pizza square in plastic. I wish they would have just gave me an apple! Air transat, you should hired a dietitian to redo your menu because there is something wrong when you think the healthy thing you give to your customers are the chocolate cookies "preventia " .

Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great.

Paid top dollar for crappy service. Won't fly delta again

I love the movies they have aveilable, help me alot for a 4 hours flight

Pleased that a snack and beverage were served even though the flight was only 50 min.

Aeromexico no longer has their own kiosk at the Atlanta Airport. Wandered around for 10 min looking for it until a KLM employee let me know I had to check in with Delta.

Wifi

Delayed boarding and agent confusion.

Absolutely no leg room. Much less than most major airlines.

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.