Everything was excellent as I expected. They also had a very caring crew. I had a headache and asked a Tylenol. The crew members kept checking with me how I was doing.
I can't believe they put my wife and I in the two middle seats! It is a very long flight and we had single flyers on either side of us blocking the way to the bathroom! There's no reason to not give one of us the isle seat so we could have managed bathroom needs and snacks with convenience. So I think very poorly of Korean air to put us both in the middle, I've never had that happen before and will probably avoid this airline in the future because of this. We tried to have them change it but they didn't so you pretty much lost a customer because of it.
There could have been better spacing of the passengers, it was crowded in some parts of the plane then other while rows were empty
It was good, I liked the self-serve snacks but it was a little difficult to get the alcohol, which is understandable since I wouldn't want kids sneaking it.
I normally love Korean Air, but this trip was not great. We boarded the plan and were settling into our seats. My son and I use these leg swings and we used it on the trip over to Cambodia, but on the way back the flight attendant very rudely told us we could not use it and that it was against regulations. I asked to see the regulation, but never saw it. The food on this trip was horrible as well, Even my son's kids meal was disgusting so we didn't eat anything on the flight. Thankfully we brought snacks. Entertainment - what happened to the games?
This was an amazing flight. The crew was great. The service was great. The food provided was great.
There was a lot of partial tv shows but not enough to last the flight. The food was incredible! The crew were so helpful and patient. Lots more space than what I usually get on an international flight. Very comfortable!
Not many people, so you can lay down on two seats
It's good overall. Flight was packed. Inflight entertainment choices were lacking.
They did an excellent job helping me with a wheelchair. I couldn’t have asked for any better help.
I was able to change my flight last minute. It was more expensive, but that was my fault. Thank you for allowing me to fly!
Business class on ANA was awesome. There lie flat seats made it easier to sleep on a 12 hour flight. Food was great and service was excellent.
Flight was on an ANA flight not air Japan. They did most excellent. Again the flight had excellent legroom for someone that is over 6 foot tall and the staff was very very nice. The only issue you may run into is that the person sitting next to you, may not be able to speak the same language as you.
Overall it was good. Making changes to the reservation on ANA’s website was little challenging. Would like to see those features improved in the future.
Purchased WiFi was slow to non functional. Staff was not personable or friendly. Seats were cramped. Boarding took long but I expected that.
Very disappointed with the seat selection. During the booking, I selected seats such that my wife and I would sit next to each other. However, during check-in, we found out that the airline changed our seats and we were seated apart; and I was stuck in the middle seat with two strangers. Very disappointing experience. We would not fly ANA next time.
Flight delayed by one day and everything was so disorganized by the airline.
Due to turbulence there was no inflight service, which is very understandable, The flight is very short, and safety is more important. There was a bit of a delay with take off, but was to be expected with the rain.
Overall the experience was ok. My two complaints are that the food is absolutely disgusting. The movies in the flight to Japan were a completely different selection than the ones on the way back. So if you’re looking forward to watching a certain move on the way back, think again.
The staff are very kind ,friendly and helpful .This is my first time flying with ANA and surely will fly again.
There was a flight attendant named Angela who took care of me because I injured my foot badly right before the flight. Because of the service she provided I will always fly Cathay.
they are deley vancouver to hankong 3 hour after honkong 20 hour stay there honkong not visa approved and they cant help to visa so we are stay in airport 20 hour even honkong staf very bad person they cant do for us 6 hour we arround they said you there you go there waste time next time i dont want to go cathay stay in honkong
Just want to do a little more clean up so does not smell like urine.
The economy seats are incredibly tight. A large percent of the traveling public will not fit. I will not fly Cathay again because of this. You are literally squeezing passengers for profit. The CEO should fly some economy flights.
it was a great experience as far as business class.. but I have had better meals and wine on other airlines.. that said.. the price was a great value for what I got in return.. crew made the difference.
Cabin crew is very helpful and nice, it is another level of service compared to Air Canada
Entertainment for kids was good. Good was terrible, needs lots of work.
The only problem I had was not being able to download my boarding passes prior to arriving at the airport. Everything else was perfect.
Better. I took an aisle seat this time. Although the overheard compartment above the seat ahead of me kept opening up during flight.
If I had blood clots, that window seat would've killed me for certain.
Air Canada decided to go on strike less then 24 hours before our travel and we had to cancel finding flights elsewhere.
Just the stress of possible cancellations on flights from Air Canada, but all went as planned and everything was perfect! Thank you
The flight was cancelled, which led me to cancel my entire trip
Could not understand what the attendant was saying during his announcements.
Terrible, it’s a mess with the strike. Couldn’t do the Smithers flight because my flight to Vanvouver was cancelled and there is no customer service help to get refund or help
It would have been better if it wasn’t cancelled
Economy seats always cramped, no meal on international flight, no plugs for electronics, but we got there and cabin crew was excellent.
I paid for comfort plus seats but did not get the extra leg room. When I told the stewardess, she just ignored me.
It would have been better if food is served on a 4 hours’ flight
Flight delayed by 90 min making for a 2 am check in at destination hotel.
On-time takeoff and arrival Cabin crew very helpful, especially the crew manager (I think) (young gentleman with glass)
I cannot check in online , and not able to select my seat
Watch for "bait and switch" - cheap prices, but not obvious at all at point of purchase that there will be an undisclosed charge for baggage - and less obvious that you will have to purchase baggage at an eye-watering level. Better still, if you go this airline, leave your gear behind and buy a complete wardrobe when you arrive in country and still be ahead. The staff were very pleasant, both at counter staff level - they were clearly unnerved by having to charge - and on board.
No entertainment service which equates them with budget airlines. But their fare are regular airline fares. Aircraft are old and seats are worn.
The crews at check in counter are not professional, they are talking and playing around. Also no entertainment on the plane
2 failed landing attemps before going to Nagoya airport for refueling. After 3 hours of taxiing, we still needed 3 attemps before a succeeded landing (after the 5th attempt finally!). In total, 11 hours inside the plane instead of 4h30, and with only a crappy piece of bread to feed us. A shame.
