|Flights Arrive in||New York|
|Flights Depart from||Venice|
|Airlines||British Airways, Austrian Airlines, Delta, KLM, Lufthansa, Iberia, SWISS, Air Canada, TAP AIR PORTUGAL, Brussels Airlines, Turkish Airlines, Air France, Aer Lingus, Royal Air Maroc, United Airlines, Ukraine Intl Air, Aeroflot, American Airlines|
Pros: Everything was wonderful. Staff was courteous, plane was great, food on the flight was exceptional. Compared to Icelandair, this was a dream!
Pros: Comfortable flight. Staff were friendly, helpful and accomodating. Food was delicious.
Pros: Friendly staff, good food, comfy seats, clean plane
Cons: The lights broke on the plane so we all had to sleep with the lights on. That was the only negative.
Pros: Good service
Cons: I was surprised that BA charges for drinks like water. Flight from London to Warsaw is an international Flight after all. I may understand that food is not served but to pay for water is not a right thing to do. I asked the crew about this and I was told that bc other airlines charge for drinks/ food, BA also ask passengers for money. I have not had to pay for my drink like water on any other flight. I fly with all big airlines like American, Delta, Lufthansa, LOT, etc
Pros: Very nice staff on board and timely departure
Cons: Cold during the flight
Cons: When we checked in, we were told we didn't have seats because the plane was overbooked. We waited at the gate for information. The attendants were curt and not helpful, they told us they had no information. After the plane was boarded, we were finally given tickets with seats and rushed onto the plane. When we arrived at the Sarajevo airport, our luggage and the luggage of many passengers did not arrive! We waited in a line for 1.5 hours to put in a claim for our suitcases. It was not a good experience.
Pros: Everything went very well! Boarding was easy, the flight was smooth with little turbulence, we arrived on time, the crew was friendly and attentive, the food was good!
Cons: Everything was very smooth, except that the seats were not very comfortable!
Cons: small seats,no LCD for each one,food nor so good.
Pros: Fligth attemdance atention
Cons: Delay in the departure (40 min)
Pros: Flight attendant's are awesome and they always try to make your flight better.
Pros: No surprises. On time. Courteous. I suppose the most amazing thing is their app. It tells you when your bags get on! Also I forgot that I had a knife in my pocket. I ran back to the desk and she went back, found my bag, put the knife in there. Wow. What service. Also I notice that Atlanta is a lot nicer than it use to be. Attendants are more friendly and loading is more organized. Way to go Delta.
Pros: Everything was fine. Delta did a great job.
Cons: The kid screaming in my ear for 3 hours
Pros: One of the flight attendants was nice.
Cons: 5+ hours and just some bagged snacks. Had to wait forever for soda. Screen was difficult to work - touch wasn’t working. Much smaller program selection than flights 6 days ago from RSW to LAX via ATL.
Pros: Nice people
Cons: Waiting at gate in KC
Pros: Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time.
Cons: Boarding could be better
Cons: Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM
Pros: The constant smile conferred by flight attendants through the entire flight.
Cons: The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated.
Pros: Nothing to mention
Cons: Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!
Cons: None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam.
Pros: On the airline website the price of the ticket was $3000 and I bought it for $750 on Kayak, I expected delays, cancellations or something to go wrong and justify that price drop. Nothing of that sort happened! It was a comfortable and on time trip with no problems!
Pros: Above expectation
Pros: Smooth flight
Cons: Weird plane noises (typical of older Airbus planes)
Pros: everything was great. Crew was very nice. good service. good food. Even bathrooms were located in the basement separately, nice and bigger than usual airline bathrooms.
Cons: my TV screen didn't work. Long 9.5hr trip without entertainment.
Pros: The staff upon checking in were very polite and courteous.
Cons: It took a while for the staff to open up the boarding gate . Upon boarding I was given a sandwich which contained eggs.
Pros: Food on board was really good in general and some of the crew members where so polite and helpful but the rest of them nop.
Cons: The way the crew was serving the meals and offering everything was disappointing, in few word no good. Coffee, coffees anyone? Coffee, coffee! Please! That’s not a way for serving
Pros: The pilot did an excellent job navigating through rough weather.
Cons: Boarding is a mess, too many special groups, and then the masses get in and it just becomes a zoo inside the plane. There are so many charges, flying these days is really not better than taking a local bus.
Pros: The time arrived at the airport was great
Cons: Not enough leg room, had to wait too long for shuttle bus to the terminal.
Cons: All processed food. GMO’s. No organic options.
Pros: Cabin much too hot and no air circulation until just before pushback. Ack!!
Cons: Pleasant overall experience
Cons: I am still in Budapest and was not able to fly back on my Hungarian passport.
Pros: From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!
Cons: I asked the Chinese flight attendant in economy to please ask the man in front of me to put his seat up since the captain and purser had already asked us to do so in three languages The man in front of me refused to do so. She said she was going to start at the front of the plane and let him leave his seat back making it difficult to see my tv monitor. I thought that she should’ve said that it was time to put your seat up. It was frustrating that she didn’t support me and the request of the captain. Your seats are very uncomfortable upright when the person in front of you has their seat back.
Pros: flight was totally fine. Thanks to Swiss hotline, they could find my booking and send me the documents some hours before take off.
Cons: Kayak has asked for my e-mail and phone number which I provided but never received any order confirmation. Finally it seemed that my flight was never booked. Unluckily Kayak did not forward my contact details to the other brookers in between and definitely not to Swiss. Never Kayak again.
Cons: Overhead luggage compartment in business class was poor
Pros: Very smooth flight. Nice 787
Cons: Very cramped no room to move. I can't believe the meals that were served. Very small portions. A slice of bread for breakfast. No butter just dry bread and coffee!!
Pros: The 777 is excellent. Service very friendly. Food is good. One leg flight is super good
Cons: Apparently the pilots are allowed to smoke on these long flights. In this trip it was not bad but on previous flights it was really bad
Pros: The in flight attendants were very helpful and attentive. Boarding was quick and organized.
Cons: The entertainment system didn’t work well to start, and then stopped working altogether 2 hours into a 5hr flight. The staff tried to fix it and were very apologetic, which made up for it. The seats were a little too hard for me. I was pretty sore by the end of the trip.
Pros: Generally flight attendant was nice and efficient. Excellent service and
Cons: Food was poor quality. Sometimes water taste like bad tap water. There are very nice crews but some of them are not. Some flight attendant bumped my knee a little when she passed by but didn’t care or noticed.
Pros: airlines could have mentioned that the second leg would require going thru security again and would take a very long time and that I should do this immediately after disembarking even though a gate had not yet been assigned. As A consequence of an intensive interview process before boarding the international leg of the trip (initially only two reps processing everyone on the plane for a few minutes each) the plane left the gate late. It also lost another 15 -20 minutes in flight making it 30 minutes late and I missed my connection in Miami necessitating me to spend a night in a motel and finish my flight the next day.
Cons: Had the crew enabled me to be first off the plane I would have made the connection but I lost an additional 20-25 minutes being seated in the rear of the plane
Pros: The tripulation are very nice people. The food is better last year. Is good.
Cons: The space between seats are small.
Cons: I was rerouted to Madrid and did not have the correct timely information to cancel and rebook or to get a credit toward a future flight. There was no clear item on line to be used for my problem.
Pros: TAP serves edible cheese sandwiches. First time in years I eat plane food and don’t immediately regret it.
Cons: I travel with an international carry-on designed to fit in comoartments above seats in any and all planes (Tumi alpha 2 International), and yet TAP would claim it was too large to fit and forced me to check it. My problem is not only the wait once we land, but most improtsntly that the bags are beat up in the journey. Indeed, my carry-on arrived with several scratches on the plastic edges as well as some signs of worn on the textile. Because of this carry-on baggage size restrictions, I will not fly TAP airlines again (unless I can travel with my hand purse only).
Pros: Movies and friendly crew
Cons: Food was not good Too much meat
Cons: I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again.
Cons: poor customer service.
Cons: It was delayed. I paid very expensive to fly on Business to be on the first row. Because every minute count for me on this trip. But it was delayed. I feel I should get a refund for sum of the money I spent
Pros: The crew was very cool
Cons: The food was ok
Pros: This particular flight was parked at the closest bay to immigration at Heathrow. So a late boarding and arrival was made early through not having a mile long walk to passport control.
Cons: Disorganized boarding with the plane load of people huddled around the entrance to the boarding area. No guidance from the crew on how to efficiently pack the overhead bins efficiently with passengers helpless to put their treasures into the overhead bins.
Pros: Flight between Atlanta to Istanbul was good with ample leg space.
Cons: Food variety could be better. Also for a family of 4, the only option I had was to sit in group of 2. vs all 4 together .
Pros: Everything good
Pros: Food was good enough.
Cons: Flight delayed for 40 minutes and landed late for 40 minutes as well. No any entertaiment was on board, tv was out of order. Some drinks ran out, including lemonade, ayran and some juices. New Istanbul airport is not fully ready for passengers. In some toilets weren’t water and papers. Very long walking distance till passport control area, we walked about 20 minutes.
Pros: I highly appreciated the kind care of all the staff in the plane; especially the great selection of food. Thank you very much! For a plane it was really 5 * service.
Cons: the correspondence between the staff. On my way to New York, I was brought to the lounge to wait until my boarding will start but nobody picked me up as promised, so I had to walk the way. I needed a wheel chair as well on my way back, extra ordered it at the check in, they said it is noted in the system. But nobody was there to pick me up. When I finally found someone, I was brought to a place, being asked to sit down and wait where I still had to pass stairs to come to the passport controll. From there noone picked me up, so I had to go my way alone with pain in my leg. I don't want to argue, I managed it even with pain but I wonder what happens with people if they cannot walk anymore at all. My advice would be that you work on to improve this service. We extra booked business class but this service was not worth being called business class.
Pros: Good selection of movies
Cons: I ordered Asian Vegetarian Meal. But they served me only pasta.
Pros: Service and crew are great
Pros: Good selection of movies
Pros: Over all pretty good for price.
Pros: No problems
Pros: Seats offered decent space and crew was nice.
Cons: I called the airlines and requested a special meal, and was only provided it one-way so was left unable to eat anything. Water was free, but would only give you small amounts and was very infrequent. Waiting in the queue to check luggage took over an hour. There were only a few attendants, and at one point all attendants left except for the one that was checking in flight attendants. Awful.
Pros: Good price , good career
Pros: It left on time.
Cons: Uncomfortable seats. pay as you go--even for water.
Pros: I always look forward to flights on Aer Lingus
Pros: Very accommodating airline. Would use them again
Pros: There were great movies and games.
Cons: Then boarding process wasn’t organized. The food was nasty. The space between seats were minimal
Pros: They were helping an elderly like it was their grandma.
Pros: Plane had plenty of space, had 3 seats to lay down and sleep Brought my own food, was good decision Smooth flight
Cons: Personal TV broken, limited communication during delay at gate and before takeoff.
Cons: Service was poor and the flight got delayed
Pros: Great video entertainment selection
Cons: Being in a middle seat
Pros: Comfortable seats with screens
Cons: Mediocre snack
Pros: Not much
Cons: Cheap seats. And why were we not seated together when we booked way in advance?
Pros: Comfortable seats with phone holders
Cons: Mediocre snack, rude crew people on boarding
Pros: Missed connecting flight due to bad weather in sfo
Cons: Everything was on time
Pros: Flight was on time. Helpful crew.
Cons: Poor food.
Pros: We will never again fly ukraine air. Terrible customer service, quality, organization. We are overall extremely unsatisfied with this company and will never ever book them again. I will be writing a report to their customer service department. You should stop offering flights from this airline. The worst most negative customer service experience ever.
Cons: Please see what was written above. There was nothing good about this flight.
Cons: I missed this flight, because my previous flight was delayed
Pros: The seats was more comfortable large,
Cons: The coffee is not good,
Pros: Food on Aeroflot is good these days and the flight staff is very competent.
Cons: Check-in staff on this given day was not at all sympathetic.
Pros: Food was good
Cons: The seats was not comfortable
Pros: check in was fast There is free food free luggage one piece a head Blankets pillows slippers
Cons: Food is getting worse than before, though it's not yet horrible Touch screens work very very slowly Only half of the chargers built into the chairs work. No leg room whatsoever
Pros: Their CRJ was very comfortable. More comfortable and modern than what I’ve seen on a lot of Skywest/delta connection flights. Crew was great
Pros: New plane layout was noticeably roomy.
Cons: Still old seats, butt very uncomfortable
Pros: Worst flight crew in business class ....super lazy
Pros: there was an open seat between aisle and window seat!!! however I did pay extra $40 for that seat. so nice to be able to move without constantly knocking into person sitting smashed next to you! great AA crew, polite & professional. on time departure and arrival. comfortable cabin, seats
Cons: would be nice to have individual entertainment screen - instead it was above every few seats
Cons: 5 hour delay missed my connecting flight because of this neither airline offers a refund or anything since I booked them separately.... Now I have to spend more $$ and time thanks
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