Daily cleaning, installation of cabin HEPA filters on flights from Veracruz-Llave to Florida
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Scores according to KAYAK customer reviews
Pros: "Delay with boarding"
Cons: "Great flight"
Cons: "Seats were a little dirty especially for the COVID-19 going around."
Pros: "Comfortable seats, nice staff, clean facilities"
Pros: "Nice helpful crew, plane was clean, arrived ahead of schedule"
Cons: "Nothing much"
Cons: "WiFi didn’t work at all."
Pros: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Cons: "Delay on flight and providing beverages while waiting for 6 hours"
Cons: "Boarding process was really poor. Long line for just dropping a bag off that I already paid for."
Pros: "Horrible storms kept us in the air for at least an hour past our scheduled landing time. And yet we experienced virtually no turbulence. The pilots did an excellent job of keeping us updated, kept things as smooth as possible with the bad weather and we had plenty of movies and games to choose"
Cons: "I was charged an extra $100 because my bag was 10lbs overweight. Where is this crazy fee communicated on their website? And why does it have to be so much? I didn't have a way to weigh our bag before we left. I had no idea it was so heavy - ridiculous price."
Pros: "Seat was great, complimentary snacks and alcoholic beverage"
Pros: "Crew, as always, excellent. The people of delta are what keep you coming back."
Cons: "Flight was delayed (for no reason) for more than two hours, with no speak whatsoever about it"
Cons: "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."
Pros: "I have flown with Delta for a number of trips now. I seem to receive middle seat allocations even with the freqent flyers partnership with Virgin Velosity program shared."
Cons: "My seat allocation."
Pros: "Arrived on time"
Cons: "Stop being LATE!!!!"
Pros: "Great food and service in first class"
Cons: "Water waiting on table on arrival"
Pros: "The food and the treatment"
Cons: "No drinks or snacks"
Pros: "The seat back screens."
Cons: "Completely full flight. Rough landing."
Pros: "I loved flying delta comfort. I’m going to do it more often."
Cons: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
Cons: "A 7+ hour delay!"
Pros: "I love flying Delta. Non stop flights from DTW to MCO and FLL. The crew are so courteous. Love the new uniforms also."
Cons: "Both Virgin plans needed a deep cleaning."
Pros: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."
Cons: "No Gluten free option"
Pros: "I enjoyed my flight! Great movies, good food and I was comfortable. Nothing like First Class."
Cons: "Crew was pretty short with everyone and not Delta’s best - not sure what the story was. Gate staff were allowing people to cut queue lines left and right - why even have the zones lined up if not going to enforce?"
Pros: "Entertainment system great. Individual choices include recent movies. On board staff very nice"
Cons: "We had issues with baggage. Delta was supposed to transfer 4 bags to Disney for Magic Express transportation. Only 3 went. Disney tried hard to fix problem, and even gave us something to ameliorate the situation. Delta took hard line, wasn't helpful and gave nothing. It took 2 days to find bag."
Cons: "Bought a brand new suitcase and Delta staff broke one of the wheels!"
Pros: "Every thing good"
Cons: "Boarding was rushed and the crew barely announced the sections. It took an incredibly long time to bard the longest that I have ever experienced and I couldn't point to any reason why."
Pros: "Everything was in order"
Cons: "None really"
Pros: "I like that Delta is efficient and the service is consistent. I pick Delta because I know what I’m going to get . I like that I can choose the entertainment I want and that everything is at my fingertips including flight info, food and beverage options, etc. it’s relatively comfortable but it’s not near the level of Virgin America or JetBlue."
Cons: "I’m not sure if it is due to LAX construction but it is chaotic at the airport. It is super confusing where you need to go, drop bags, etc. the weird part is Check in was in terminal 3 and gate at terminal 2. That is a long walk back and forth. There is probably a more efficient way of doing this. Besides that, they need to do a better job communicating that seats are changing and not Reggy before boarding. Though I can understand it can get crazy because people will panic but it’s not great heading up to enter in not knowing if you are sitting in window when you picked it for a reason. Otherwise, everything went smoothly."
Cons: "The boarding process doesn't make sense. My seat assignment was changed for no reason, and I didn't have a say in it. I was put further back on the plane. Not happy about that."
Pros: "Crew was very nice. Flight was smooth. Boarding process was good. On time."
Cons: "Plane was old. Not that comfortable. No entertainment on flight. Unable to connect to wifi. Snack options were not that good."
Cons: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
Cons: "I paid for an upgraded seat and it was still very cramped"
Pros: "Great crew"
Cons: "Not supplying headphones Crew not to helpful, one unpolite Refreshments ridiculous"
Pros: "Delta is always running behind."
Pros: "Trip and flight crew excellent!"
Cons: "I understand that they couldn't deliver luggage during lightening, but my luggage and clothes were soaked!"
Pros: "Enjoy able"
Cons: "My bag was damaged when I arrived at Orlando."
Pros: "Short comfortable flight.. good entertainment to choose from."
Cons: "Everything was good with this flight.."
Pros: "Ticketing agent very unhelpful blamed Kayak for misinformation and cancellation of flight refused refund very rude ..told me to never book from private business"
Cons: "Never use aermexico again or kayak"
Pros: "Movies and shows. Blankets. Prompt staff on plane. Snack options."
Cons: "Ticket counter was stubborn to release our boarding passes despite having already checked in online. Saying we were “too late”. The kiosk would not release our boarding passes either. Yet, we breezed right through security to the gate and we’re first to board the plane having had to actually wait awhile before boarding. The ticket counter person unnecessarily made us wait even longer when we were already running late due to having spent 11 hours in the hospital day prior from E. coli. The boarding process was also sloppy. Three different attendants asked to see our passports. Why did everyone need to verify us? We were asked very silly and seemingly unnecessary questions before boarding further slowing the process. We were asked before boarding if we had checked a bag, not sure what difference that made."
Cons: "Everything was perfect"
Pros: "The fact that I made it to my destination on time was good. Flight attendants were very professional and attractive, pleasant to speak with."
Cons: "It was a couple days ago and I had had a long previous day so I don’t recall anything that was so out of place that really requires any improvement."
Pros: "Excellent flight"
Cons: "The food..."
Pros: "Nice and comfy seats"
Cons: "Don’t have long layovers"
Pros: "Everything was perfect."
Cons: "Everything was good"
Cons: "Horrible and first flight was 1h45min late which made me miss my connecting flight. The transit airport was also a horrible experience to spend many endless hours in."
Cons: "So Late"
Cons: "My flight was delayed. Because they assumed we would miss our connection, only sent our checked bags to Mexico City rather than SJO. If our bags had been transferred instead of us waiting we couldn’t made the connection. They had us on a flight 9 hrs later than planned, arriving at 1am after our car rental would be closed without plans to stay in the city. We had to argue, beg, plead to go to Panama first and the to SJO so that we would arrive at 7. During the flight my friends entertainment screen was broken. He had to repeatedly ring for the flight attendents, only to be ignored every time before they finally moved him to a different seat. Overall terrible experience. None of the people we dealt with were the least bit caring or human about the situation."
Pros: "Nothing about boarding"
Cons: "After being the only person pulled out of line for my carryon and myself to be checked at the boarding gate, I asked a simple question to the lady who profiled me, “what made you profile me for this additional security check out of hundreds of passengers here, I’d like to know”. I was met with such rude behavior which I never encountered with any airline before. Not only was her attitude rude, she couldn’t answer my question and Aeromexico didn’t bother to get someone fluent in English to answer me. Notice I wasn’t refusing the security check; it’s just that they were rude, cold and made me feel like a criminal while checking me. They need to improve their system for security checks at the boarding gate. I don’t understand why I had to be checked further bc they already check every passenger before entering the gates and boarding area. I still don’t know the answer to my question. The lady’s attitude embarrassed me and ruined my experience. Aeromexico should retrain their staff and make them realize it’s bc of us they have a job and they should be serving us with proper customer service and have their attitudes in check. Because I have every right to ask that question and will continue to do so! I forgot the lady’s name..but would be happy if my msg got taken seriously and the lady made aware.."
Cons: "We waiting for 45 minutes on the run way because was not a corridor ready to depart we are number 8 on line. Was not entertainment available the system was down no music, no movies, no nothing"
Pros: "Luggage was found that was good"
Cons: "Horrible day nobody here to guide you or help you and then charge you an arm and a leg."
Cons: "Lost my luggage"
Cons: "My personal hand bag was taking away from me. I couldn’t carry with me and it was open and stolen my new pair of Jordan shoes Thanks"
Pros: "everything else was great"
Pros: "They offered food and drink plus movies"
Pros: "The cabin attendants were very professional, bilingual and smiled."
Pros: "I enjoyed the hot dinner with red wine."
Pros: "They had good movies in the plane"
Cons: "There were two runways in Mexico City and one was under maintenance so it took a long time from the moment we landed to the time we were able to get out of the plane. Then, they took our check-in luggage from the plane and it went through an inspection (bag by bag), so this caused another hour delay. After that they gave us our check-in luggage for us to take it to another location (to another floor) within the airport to be checked-in again. They wanted to charge us $20.00 additional per check-in bag even though they were half of the weight limit. After we complained, they dropped this charge. Due to all the delays we lost our connection and we had to book another flight. Not a good experience. We will never make a stop in Mexico in the future."
Pros: "Boarding went smoothly."
Cons: "Aeromexico was unable to provide the boarding pass for our second flight on the itinerary (operated by Delta) when we checked in in Mexico City (our checked bags were tagged all the way to Minneapolis though). They informed us that we would need to go to the Delta ticket counter when we arrived in Cancun (with a short layover). This is an unacceptable level of service."
Pros: "good service!"
Cons: "both flights were delayed."
Cons: "I found out NO luggage was included after being charged"
Pros: "Smooth ride, great staff."
Cons: "Wish there were outlets."
Pros: "Service and complimentary at-seat entertainment."
Cons: "There is a $25 checked bag fee for the first bag."
Pros: "Seats were comfortable, even in economy. Personal entertainment at each seat with a good selection of movies and easy way to navigate to English language. The flight attendants were very nice, and they provided not only drinks but also a full snack tray to each person. Flight was right on time and announcement were in Spanish and English which was important for me as I don't speak Spanish.."
Pros: "The flight was a Delta code share. It said non stop even though we had to change planes in Monterrey. It was unclear which terminal the flight departed from. A fellow passenger was given a boarding pass JFK to Guadalajara. In Monterrey they wouldn’t let him go through security. We went to the gate to find an agent to help. Of course there wasn’t one. I asked security to,page an agent. One arrived several minutes later, seemed to understand, and escorted him through security. On our return, the email I received to check in for the flight said we were flying JFK to Guadalajara. In fact we were flying the opposite. Clumsy and confusing. The food was dreadful (at least there was some?). The service onboard was courteous but not friendly. All four flights departed and arrived late. The jet bridge wouldn’t work on our arrival back at JFK and we were stuck on the plane another 30 minutes."
Cons: "Safety was good."
Pros: "Excellent flight. Flight attendants were friendly and helpful, For airplane food it was on point. Smooth flight and no delays. Clean plane."
Cons: "There wasn't anything I didn't like about this flight."
Cons: "Food was lacking."
Pros: "This was the best meal I have had on any flight recently, and I fly quite a bit. It was a spinach salad with balsamic vinagrette dress (in a cute little bottle), chicken breast over rice, a piece of cheese and grapes, a kitkat bar and some other little thing. It was delicious, hot, just right. Thanks."
Pros: "SAME THAN ABOVE"
Cons: "SAME THAN ABOVE"
Cons: "I was sent to Sala A & there was agate # 1 there; however, there was a second Sala A with a Gate #1 & from there my plane was boarding by the time I made it to the correct boarding gate it was too late for me to board the plane. I had to purchase another plane ticket in order for me to make it to the United States. It was a bad situation & the employees were very rude. They blame me & the manager never show his face to help me out. He could have at least given me a discount given the award situation. But, the customer service or will to help me was just not there."
Pros: "Everyone who worked on this trip was very friendly and helpful. They all handled the high pressure and busy nature of the job with excellent professionalism."
Cons: "Flight left almost an hour late."
Pros: "Because of a leg wound, we could not make the flight. But AM ticket refund is one of the worst in the business."
Cons: "i like everything service entreteinment very good i really enjoyed the movies employes helpfull i whish they have hot meals like before other than that i was very pleased thank you"
Pros: "Crew was nice"
Pros: "Overall the flights went smoothly"
Cons: "Check in process was very slow and totally disorganized. It happened both leaving and returning. Took one hour to checkin in Orlando and about the same when leaving Mexico City. Could do with some major improvements here....."
Cons: "AEROMEXICO doesn't allow any checked baggage you have to pay for every single piece of luggage that you check so I guess this is not good at all!!! On top of this I called like 5 times to Aeromexico....Reservations...custumser service...reservations again...custumer service again... bottom line each one of them gave me different information?????!!!! so I just had to guess which one was the correct answer from the same company AEROMEXICO!!!!"
Pros: "Boarding and check in was pretty easy and staff was helpful. Food was decent. Flights were ont ime."
Cons: "They had good movies to watch but remote control and headphone jack didn't work well. No USB ports or outlets available. Overhead light didn't move and it was on top of the person next to me."
Pros: "I like the non stop flight."
Cons: "I honestly don't see the point in having so many terminals to check in. I had my reservation code I was even able to pay for my bag and wouldn't print out the boarding pass so I had to go to the assistance counter. There was one one person helping out with this issue and took me close to 30 mins to be able to get a boarding pass"
Cons: "One hour delay, returned to airport we left from an hour after departure. Ended up arriving over 3 hours later than expected"
Pros: "The crew is always kind and helpful, and notorious airplane food was actually a joy! We were fed so well, we had leftovers for later. The individual screens had a good choice of movies and music. The Dreamliner 787 was quite nice. More legroom than other planes, an abundance of bathrooms and open space to stand up for a while (and rock your cranky toddler!)"
Cons: "I had no problems with the flight at all, but it wasn't as nice as the trip down. They both said they were Dreamliner 787s but on the way down the airplane was amazing! The overhead compartments were the best, lots of head and leg room, and the electronic tinting on the windows was really cool. The return trip was on the same kind of plane but it seemed just a bit older, with less room and older window shades. Not a huge deal, just not as amazing as the other plane."
Pros: "Flight was on time flight attendants were very nice and helpful to all needs definitely using this airline again"
Cons: "Everything was great not a problem what's oh ever"
Pros: "They never announced the flight details and switched gates without telling the passengers. Making me miss my flight and when i went to them. They said it was too late to board the plane."
Pros: "This one of my worst experience in a plane. First we boarded late, then we sat on plane for 1.5 hours due to maintenance needs; then after 40 minutes flying we came back because the plane was not working properly!!! We sat again for 4 hours unttil some persons left the plane and in all this time the crew wouldn't give us answers, they were rude, and didn't even offer water during all this waiting time.. I lost my connection flight and they didn't wanted to reimburse it right away! Aeromexico sucks!!"
Cons: "This one of my worst experience in a plane. First we boarded late, then we sat on plane for 1.5 hours due to maintenance needs; then after 40 minutes flying we came back because the plane was not working properly!!! We sat again for 4 hours unttil some persons left the plane and in all this time the crew wouldn't give us answers, they were rude, and didn't even offer water during all this waiting time.. I lost my connection flight and they didn't wanted to reimburse it right away! Aeromexico sucks!!"
Pros: "I was rushing because I was close to late, I got pulled out of line and asked if I'd be willing to take a direct flight to Mexico City instead of layover, they said I might get stuck in Guadalajara because of short time. They really made my day and took great care of me! Thank you"
Cons: "Hire people that don’t hate the job ."
Pros: "La atención súper mal La azafata con una mala actitud cuando me hacia una pregunta Retraso de más de una hora en la salida del vuelo"
Cons: "Necesitan una mejor capacitación en la atención al cliente las azafatas"
Pros: "Pretty comfortable"
Cons: "No monitors for inflight entertainment"
Cons: "No screaming babies but that’s out of their hands ;)"
Cons: "If you choose basic economy and have only a personal item (packing lite), they will not let you check in online ahead of time."
Pros: "All was excellent"
Cons: "I really loved everything"
Pros: "First class is amazing"
Cons: "More outlets / usb charge ports"
Cons: "Very cramped quarters in middle service was ok"
Cons: "The seating and comfort"
Pros: "Pilot was nice with his opening annoucement."
Cons: "The AC was not blowing very hard or cold. Shared my negative experience and she did nothing to chance the experience."
Cons: "I had to check my bag at the desk which I had not anticipated. When I checked in at the kiosk I was told I could only take a personal item - no carry-in size bag - because of my ticket classification. Very disappointed to have to spend $30 I did not plan on."
Cons: "My suitcase was broken when I picked it up at baggage claim."
Pros: "economy plus seats have excellent leg room"
Pros: "Crews were attentive"
Cons: "Movie selections"
Pros: "Too crowded and not much space"
Pros: "I had no problems the gate agent was very nice and I did get the basic economy which that only did I have to pay for my bags but I also got the last seat in the back in the corner which is OK I guess I’ll pay more attention to the fair I still probably saved a little money but I don’t know that I save that much I think that sometimes the boarding agent needs to pay attention to the carry-on luggage for sure bring a lot carry-on luggage which doesn’t allow for others to have carry-on luggage who were in the later groups and then they get penalized with their bags being checked as there’s no more room and they’re not basic economy but other than that I like taking United they have nonstop service between Orlando in Houston and it’s been a wonderful experience most of the time and I think the airlines do a pretty good job considering the traveling public themselves to be very challenging at times professionalism and courtesy works both ways and unfortunately people buy tickets and think that it’s a one-way street. they then run to the media who loves to make it about the big guy versus the little guy anyway good job united and I will continue to fly you when you’re the most appropriate carrier to get me to where I want to be."
Cons: "Nothing I just need to pay more attention to my ticket purchase I didn’t realize it was a basic economy until after I bought it which meant I had to pay for my bags which added $50 to my fair which wasn’t that big a deal but then I got a seat all the way the back in the corner which really wasn’t that bad either but if I went to Carrynon a bag I was allowed to do so"
Pros: "Everything was good."
Pros: "The fast and electronic check in"
Cons: "The ground staff"
Pros: "love united"
Cons: "everything else"
Pros: "The jet did not crash."
Cons: "Boarding, staff, instructions, overpriced everything"
Cons: "Uncomfortable seating"
Cons: "Having to pay for my luggage."
Pros: "It was very good"
Cons: "Not accommodating"
Cons: "Rude ticket counter staff."
Pros: "Departed on time."
Pros: "On time"
Pros: "We landed."
Cons: "I was asked to go thru security a 2nd time because of a cloth abdominal binder I wear. I r got it back. And it's medical."
Pros: "On time, no delays"
Cons: "Pay for movies/ shows"
Pros: "Seat to myself"
Cons: "Lil bumpy but there were a lot of clouds"
Pros: "As expected."
Pros: "On time"
Pros: "See above"
Cons: "See above"
Cons: "Long waiting to take off other than that good"
Pros: "Everything went as it should. Very happy."
Cons: "Late departure."
Pros: "Nothing in particular"
Cons: "Too many deyas ,"
Pros: "Great and on t time"
Cons: "Kayak failed to alert me that MCO has an A & B bagge pickup areas and did not indicate which area I would find my luggage."
Pros: "See above notes !!!"
Pros: "Everything met my expectations"
Cons: "Everything united Airlines sucks"
Pros: "Smoothly and on time"
Pros: "Just the boarding was ok"
Cons: "This was a horrible experience I hope I never use this airline again."
Cons: "The seat padding on the headrest... Very uncomfortable for those who have neck problems."
Cons: "Complimentary drinks & snacks"
Pros: "Caring and through personnel in the face of a virus."
Pros: "Good price, cheerful people, direct flight."
Cons: "Not charging extra for everything-- bag, carry on, seat selection, etc."
Cons: "Have electric outlets, seats too tight, have beverage service"
Cons: "Very little leg room"
Pros: "Airline reps were always available"
Cons: "They flew me from Veracruz to Guadalajara 3 hours later than scheduled. Instead of making an effort for several passangers to catch the flight from Guadalajara to Fresno (also ran by Volaris) they would not let us board the Fresno flight; even though the gate was still open and the last passengers were boarding. Instead, Volaris sent me to Los Angeles (they gave me the option of flying to Fresno, but 5 days later. I don't live in Guadalajara and that was not my final destination). In Los Angeles, I had to take a cab from the LAX to the Bus Station, take the bus to Fresno (spend all night on the bus) and take a cab to the Fresno airport to pick up my automobile. Thank you Volaris . . . great job!"
Cons: "No more delayed because i flight every month and volaris delay"
Cons: "I had to pay for check in at counter because I could do it online. Their system didn’t work well. Ridiculous"
Cons: "None , everything worked out well it was an excellent fly"
Pros: "Flight cost and on time"
Cons: "Seat are not so confy and they serve absolutely no water. No wifi for in flight movie or anything. If here was it was not clearly offered either."
Pros: "Not much."
Cons: "Everything. Especially fun was the thousands of mosquitoes INSIDE THE PLANE!!! Off to buy some calamine lotion."
Cons: "Late and slow boarding, last minute gate change"
Cons: "Check in was super slow. Had to pay for everything"
Pros: "It was awful"
Cons: "Everything needs to change. I will never use this airline again!"
Cons: "Never booking with this airline again."
Pros: "Getting my boarding pass was a hazel and the flight was delayed about an hour and a half. Seats were extremely uncomfortable and they practically didn't recline. Everything on board was sold and nothing was offered complimentary not even a cup of water."
Cons: "What could be improved is, being on time. The seats could also be a more comfortable with a bit more legroom, room to recline, and space between people. Seats felt like I was sitting on the other person's lap. A small drink should be complementary."
Cons: "I could not check in on my phone. I never received email or link to check in. I tried 4 times in the previous 24 hour period. Using the app wasn’t mentioned until on the plane. When we arrived at the gate, 45 prior to departure, we were initially told to wait until the boss was there. 15 minutes lat"
Pros: "Boarding was fast."
Cons: "Flight was delayed."
Cons: "This schedule is not for me , is too late and is not even direct , I almost miss my connection to Mexico City ."
Pros: "Crew was very professional in appearance and attire."
Cons: "Free snacks."
Cons: "El vuelo más incómodo de mi vida. Ridiculo el espacio entre asientos fila 30."
Pros: "The price was low."
Cons: "Through the reservation website, at the last minute I paid extra to have a window seat. When I boarded, I didn’t have a window seat, so I paid for nothing. Flight was too warm. Only time I was able to get some sleep was when I turned my air blower full blast aimed at my face. Long and slow check-in."
Cons: "Not having to walk in the rain to terminal"
Pros: "How fast the actual flight was."
Cons: "The accuracy of the departure information."
Cons: "I left from Mexico city to Guadalajara to Ont California. Between Mexico City to Guadalajara i had 30 minutes to connect my flight. I had to ran then re checking again and go thru inspection again. Horriible"
Pros: "Very friendly crew- this airline is really making attempts for on time boarding on time landing and in increasing their customer service"
Cons: "For this type of airline-nothing"
Pros: "On time-efficient"
Pros: "On time"
Pros: "Everything was fine. I recommend Volaris."
Cons: "Long walk to boarding gate."
Cons: "Was late!"
Pros: "The movie selection."
Cons: "This was probably one of the worst flights I’ve ever had to deal with, the plane was 3 hours late causing me to miss my connection and having to buy a completely new flight. I’m very very displeased and they didn’t offer to help anyone get to gates with connections or for vouchers or refunds."
Cons: "Seats are large but hard Sell food. Nothing free."
Pros: "That the plane landed. Attendants were friendly and followed protocol."
Cons: "Seat felt like a public bus seat. Charged for water but I was surprise that there was no charge for toilet use. Volaris gets you to destination but charges $60 to check-in luggage. Carry on must way less than 10kg (my purse was weighed with suitcase so I was over). No movie or music."
Cons: "I booked my tickets way in advance to avoid any problems. I drove 4+ hours to the airport and when I check in my tickets are not in the system. How can that be? No explanation or reason and also no apologies a or any attempt to help me get to my destination simply a “ your money will be refunded within 5-7 business days”. I had to drive back home 4+ hours missed the graduation that Saturday morning that I had committed to attend that was the purpose of my early booking of the flight, I am still very disappointed and upset with this experience."
Cons: "I booked the flight, received confirmation e-mail and receipt for payment. Then get an e-mail at 1:45 am the day of my flight which was scheduled for 7 am that the pricing value was incorrect and my booking was canceled. I flew from New York to California where I was going to get a connecting flight the next day but my connecting flight purchase was terminated. I have never experienced this and I was left stranded and unable to get to my destination. I had transportation waiting for me and I had to find out the morning of my flight. All I got was an e-mail stating they tried to reach me but that was a LIE because I did not receive any phone calls. The flight I booked was booked right away so no time elapsed for the price to go up. When I called to complain to the company they were unable to help me and no supervisor or manager was available. I was told to call back in 3 hours for someone to assist me but that I was not going to be able to get on my flight because now, the morning of my flight the price was $200 more then what was advertised when booking. This is unacceptable and unprofessional."
Cons: "Everything was the worst experience ever"
Pros: "On time"
Cons: "Seat cushion had sunk in so it did not support me. I’m 135 lbs. space was cramped."
Pros: "Enogh room to move to an extra seat"
Cons: "Flight attendent was sassy"
Pros: "Flight got dekayed, staff neber smiled, rude!!! And i have neber felt such tublences in my life time. Flight attebdants did not bother to say thank you or one smile but talk to others of their own i find it rude!!!! I asked fkr water, brought to me 10 min late and was not cold or fresh in a plastic cup???"
Pros: "The direct flight and on time"
Cons: "Got no service from the staff called them over and over they would never come back to me after they said they would be right back"
Pros: "Ticket prices"
Cons: "On our flight back they were weighing bags as we were in line to board and charging people who had no idea their bag was over weight. The crew came off somewhat rude and annoyed when asked questions. flight left 30 minutes after scheduled departure. Food and drinks were both charged when I can pay a little more on another airline and get it for free. Lines for bag drop off are ridiculously long and not organized. Charging service fee for help to get a boarding pass is uncalled for, since many older people are traveling."
Cons: "One hour delayed"
Pros: "flight left on time"
Cons: "seats had fairly limited legroom. but then again the price was inexpensive so i can't complain."
Pros: "On time."
Cons: "My luggage was opened and electronic items / gifts were stolen. I am upset because customer service never answered to resolve the problem."
Pros: "The airfare is cheap but they nickle and dime you for everything else. I paid 30 dollars for 1.4 Kg above the set weight for the cabin carry-on yes they weighed my purse and carry on bag. But, my regular luggage was 5KG below the allowed rate. And they attached luggage tags them. They were charging about $5 dollars if you did not print out your boarding pass. I couldn’t because their website was inaccessible. It kept kicking you off. You couldn’t update yard your passapprt number Air attendants waited for a half hour before arrival for food service. And then they rushed you through it because they were yapping away during the flight and we were landing."
Cons: "NONE OF IT IT WAS AWFUL.!!!!"
Airlines flying from Veracruz-Llave to Florida have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Veracruz-Llave to Florida
Masks required on board, masks provided on flights from Veracruz-Llave to Florida
Social distancing seating
Middle seats unavailable to book on flights from Veracruz-Llave to Florida
Testing for antibodies, testing for symptoms for flights from Veracruz-Llave to Florida
Waiving of change fees. Search flexible flights from Veracruz-Llave to Florida