Which airlines have a flexible cancellation policy for flights from North America to Florida due to COVID-19?

JetBlue, American Airlines and Delta have all waived their change and cancellation fees on flights from North America to Florida. Confirm policies on booking site.

How does KAYAK find such low prices on flights from North America to Florida?

KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from North America to Florida. Visit our flight page for the latest deals!

How does KAYAK's flight Price Forecast tool help me choose the right time to buy my flight ticket from North America to Florida?

KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Florida from North America is likely to change within 7 days, so travelers know whether to wait or book now. Visit our flight page for the latest deals!

What is the Hacker Fare option on flights from North America to Florida?

Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Florida with an airline and back to North America with another airline. Visit our flight page for the latest deals!

What is KAYAK's "flexible dates" feature and why should I care when looking for a flight from North America to Florida?

Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Florida from North America up to 3 days before/after your preferred dates. You can then pick the flights that suit you best. Visit our flight page for the latest deals!

Cheap Flights from North America to Florida from $29

Low season	September
High season	June
Cheapest flight	$29
Average price round-trip	$508
Good deal round-trip	$44
Good deal one-way	$28

Best time to beat the crowds with an average 6% drop in price.

Most popular time to fly with an average 33% increase in price.

Flight from Newark to Fort Lauderdale

(avg. price over the last 2 weeks)

or less

8.1

JetBlueOverall score based on 20326 reviews

8.2Boarding

8.2Comfort

8.6Crew

7.9Entertainment

7.8Food

Airline reviews

Pros: "This time NOTHING"

Cons: "Plane seats weren’t cleaned well. I wiped my chair, tray, window and wipe was all grey/brown dirty. Yuck! Very disappointing jetBlue. You used to be my favorite but no more. 2.5 hour of delay to pick someone special to board the plane. Ridiculous! 2.5 hour of delay and excuse was navigation not working you have to pick paperwork however picking paperwork took 1.5 hour? You think people will believe this while you get this special person to just walk in and board the plane on the (exit) seats 4 rows had been kept empty just for him. I demand my money back. Poor poor poor service JetBlue"

Read more about JetBlue

Pros: "This time NOTHING"

Pros: "Yes"

Cons: "Good"

Cons: "."

Cons: "My tv didn’t work throughout the whole flight."

Pros: "Vegetarian meal was delicious"

Cons: "Would be great if WiFi was available"

Cons: "Better selection of food. Snacks just did not cut it."

Pros: "On time roomy seats"

Cons: "Free earbuds and paying with cash"

Pros: "An excellent crew makes the flight so much comfy."

Cons: "Everything was fine."

Pros: "Crew was courteous and gave constant updates in regards to any delays."

Cons: "Flight was delayed and there was congestion prior to take off. Not sure there was anything that could’ve been done."

Pros: "Nothing!!"

Cons: "The airplanes lavatory was inoperable when it arrived. Our flight was delayed several times and I had to be in Miami that night because I left early the next morning on a cruise. I had to wind up paying for another flight and going through security again and spending all day at the airport. WORST EX"

Cons: "No WiFi. Old plane"

Pros: "Lots of space."

Cons: "Could have cleaned the spilt coffee from the tray table which was dry and sticky. Flight delays could have been communicated earlier (instead of after we were already delayed in boarding and it was already obvious)"

Cons: "The flight was bumpy but I think the pilot did all he could"

Pros: "Crew was always around making sure all was ok. Would love to fly on one of your newer planes""

Cons: "Best flight, best service"

Cons: "Flight was delayed 45 minutes, so we arrived very late at night."

Pros: "Crew was fun and courteous"

Cons: "Bumpy"

Pros: "Leg room was excellent, staff was excellent, you did charge for headphones but I brought my own (it would be nice to be given a heads up before I arrived though just in case I did not plan on bringing any."

Cons: "The TVs did not work or did not work well. I am sure you have flown on other airlines and have seen how their map locator works or have seen how you can start and stop movies or shows. I know you are a budget airline but this technology exists and yall ignore that but I am unsure of the reason."

Cons: "Flight was scheduled to depart at 8:30pm. After 4 delays not due to weather we departed at 12:15am and arrived at 3am. Did not get home until 5am. Terrible experience."

Pros: "The flight crew was very nice"

Cons: "The fact that I was 3 minutes late to check my bag (due to a line and walking to the wrong counter the first time) and they would not allow me to go on my original flight and route my bag on another flight. This resulted in me and my bag getting pushed on two new flights and my overall travel time going from 4.5 hrs to 11 hrs which with a 15 month old is an eternity. Many other airlines will allow you to make exceptions when checking in late (I was still nearly 40 minutes prior to flight departure) and let me still check a bag OR allow me and my baby to stay on the same flight without the bag."

Pros: "Very nice flight- no turbolance"

Cons: "There was a little delay"

Pros: "The space in the seats"

Cons: "Flight from Boston to salt lake City was delayed by more than an hour"

Cons: "Almost 3 hours delayed for a 3 hour flight."

Pros: "Timely and they were able to serve me despite rain delays"

Cons: "I paid for a ticket and it was stated on Kayak that I would have 2 carryon and one check free to me. When I got there I had to pay twice for my checked luggage"

Cons: "For 6 hour flight.... no drink, no snack , no food plus had to spend 25$ for check bag on an international flight."

Pros: "The leg room and entertainment."

Cons: "The numerous delays."

Pros: "Not much"

Cons: "No apologies for the delayed flight. Only some of the TV’s appeared to be working- unable to change channels or volume so reduced to watching the same video for 3+ hours. I have flown JetBlue numerous times so quite disappointed with this flight."

Pros: "Nothing"

Cons: "I came to the airport 11:30am asked to rebook for earlier flight which wasn’t possible unless 75$ charged. I decided to wait till 4:16pm departure that ended being 3:50 am the next day. Meanwhile it took several hours to receive water and pretzels, pizza finally came after 9 hr wait(which gave me heartburn). Ground crew disorganized feeding us excuses of weather (wx) which initially was a landing gear problem for first 1.5 hr delay then again WX and ATC not assigning a route(while other airlines departing no problem) then crew timed out then no plane & again waiting for crew...Seriously? What a management!!! Reading comments below this keeps repeating however this was about 13 hours delay. This company should quit!"

Pros: "excelente"

Pros: "The crew and food was good"

Cons: "The over 2.5 hour delay, broken equipment"

Cons: "I didn't like it at all, Jetbule should had find another airline to take me so I can arrive at around the same time , not just with the flights they offer but I should be able to get into another airline too"

Pros: "Jetblue has consistently provided a great package. From efficiency, cleanliness and employee helpfulness. I trulyblu enjoy flying with them."

Cons: "Jetblue's concourse @ EWR could use a little love. But then again, I feel the entire airport could use some love...."

Pros: "Flight attendants were very friendly, and the TV's were working on the flight (did not on the flight from FLL/EWR)."

Cons: "Booked this flight to get a ride home, and in time for dinner with family. Flight was delayed 50 min. because of a delay in the arrival of the plane (not weather). During boarding process they were allowing people to get up and move around before takeoff, delaying over another 10min. When we finally arrived at 9:10 to the gate, another plane was at the gate and we did not get into the gate until 9:25. Thus, by the time the flight arrived I needed to get other transportation, cost me $25 and additional 30min. waiting for ride. This resulted in getting me home almost 2 hours late. Additional feedback: I book an aisle seat because I like being able to lift the arm on the outside, not available on this flight. I don't recall the plug for the headphones being down so far in the arm rest, thus struggled to find the plug."

Pros: "Ease of flight"

Cons: "The boarding was a shitshow because nothing was done to prevent people from taking all of the overhead compartment room, so by the time my group boarded, there was no room. But, people were still trying and so that backed the line way up from 1/2 way into the plane all the way out the plane and IN SPITE OF MY REPEATED ATTEMPTS TO GET THE FLIGHT CREW TO ASSIST AND CLEAN UP THIS PILE OF HUMANITY, THEY DID NOTHING!!! They forced me to gate checked my carry on bag (no checked bag) and did not tell me I would not get it back AT the plane and had to go out through security to get it at the baggage claim and come back in through security and because of that incompetence I MISSED MY CONNECTION AND WAS STRANDED IN FLL OVERNIGHT. After the front desk continuously trying to explain to me how it was my fault some how, I HAD TO PURCHASE A SEPARATE TICKET ON A DIFFERENT AIRLINE OUT OF MIA AT 5AM TO MAKE THE WEDDING!!!! This is beyond unacceptable and as someone that travels for work and stays roughly 100 nights a year in hotels, I WILL NEVER ALLOW YOUR COMPANY TO BE ABLE TO PUT ME IN THIS SITUATION AGAIN!!!!"

Pros: "The seats were comfortable and the crew was attentive"

Cons: "Late flights."

Pros: "What did I like? Well, I liked arriving at my destination, though getting there on Jet Blue was unpleasant."

Cons: "Stressful due to delays, disorganization, lack of communication, developing-world style of service."

Pros: "My flight was delayed for over an hour Causing me to missing my first meeting"

Cons: "Reenbursment"

Pros: "The chairs were comfortable"

Cons: "The flight was delayed 2 1/2 hours and we were notified two hours before the flight. My husband and I had just arrived to the airport when we received the message that the flight was delayed. We waited close to five hours at the airport to go to Fort Lauderdale Florida which is only a two hour flight."

Pros: "Great leg room. Good snacks very courteous staff"

Pros: "The boarding was very quick and easy, the crew were very pleasant and helpful, and I felt safe the entire flight. We arrived 30 minutes early!"

Cons: "I wish there was more snack selection and a little more room in the sides (this I understand can’t be helped, but that is just my opinion). Other forms of entertainment, such as magazines or newspapers, even if outdated, would be a nice alternative for those who do not wish to purchase headphones."

Pros: "gate staff were accomodating, flight landed on time."

Cons: "Crew were rude and intimidating to a family with kids, including calling my wife a liar in front of them! Unconscionable. I thought JetBlue advertises unlimited snacks, but my daughter was told 'you've had enough' when she went for seconds. Our TV sets didn't work. Our baby spilled some chips and as the flight attendant passed he looked at us and said loudly 'I wonder who made this awful mess'."

Cons: "Heavy delay without accommodated hotel and food"

Pros: "The crew was very pleasant"

Cons: "The check in agent at counter was condescending and rude and I was forced to use the kiosk agent who was nice and helpful"

Cons: "Boarding time and crew was slowest ever?!!!"

Pros: "Great flight, excellent service. However, no recliner, seats were torn, could be updated and console for remote was dirty."

Cons: "Appearance, comfort."

Pros: "punctual in taking off and landing, new planes, comfy seats in the smaller aircrafts, not cramped, I like that, friendly "cabin" crew. I like a lot."

Pros: "free beveragesand snacks. room to breath, kind staff"

Cons: "price"

Pros: "We were returning Home from N, J, we left Florida because of IRMA The hardest part was while booking the flight from Newark to Tampa. At a reasonable rate. We were price gouged going North by another airline, Awful We are both over 80 years old. I had to call on the phone waited about 10 minutes on hold but when I did get someone they helped me pay over the phone and order wheelchairs. Smooth flight. We had to flee Florida we could not fly jet Blue on short notice. to N.J. Flew other Airline and were really displeased."

Cons: "Not being able to pay for luggage and order wheelchair online with the first try. Weare both over 80 years old. Most difficult Had to call on the phone twice. Waited for 10 or more minutes. Our flight was delayed from 6:59 to about 9 P.M. We did get 2 text nice. But was told to come on in any. So we did and waited at airport for flight to leave at 9:15"

Pros: "Entertainment on flight."

Cons: "The boarding crew was not helpful and rude. Traveling is stressful enough, not having a boarding crew be able to answer simple questions made the rest of the experience bad"

Pros: "Crew was good. Seat uncomfortable and hard."

Pros: "Crew was great, check in was fast. Overall great experience."

Cons: "The main economy seats were far too narrow."

Pros: "Crew was nice the flight was smooth and comfortable seats."

Pros: "Comfort and service was great."

Cons: "The severe delays was frustrating and not getting enough information about it."

Pros: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."

Pros: "N/a"

Cons: "Explain why there’s over a 2 hour delay"

Pros: "Comfortable Seating!"

Cons: "Flight delayed Quite a bit."

Cons: "Give food to passengers"

Pros: "The crew was very friendly and helpful. With the plane full they managed to serve all with smiles on their faces and solved all problems, including cabin luggage problem."

Pros: "Crew and food"

Cons: "Spacing between seats and overhead luggage storage. They ran out of room before the entire plane had boarded"

Pros: "The flight was on time at departure and 30 minutes on arrival."

Cons: "Since I got a good deal on the ticket, my boarding zone was “Basic”. That kind of sucked, but I still could fit bag in the airplane so it all worked out"

Pros: "Boarding process was smooth."

Cons: "In flight service was disappointing."

Cons: "Flight was 20 minutes delayed"

Cons: "After a delay of about an hour on a very full flight the gate agent asked for volunteers to check their rollaboard suitcases. The gate agents then allowed those who checked their rollaboards to board before Zone 1,which was fine. However, a bunch of people without gate check stickers on the rollaboards were also allowed to board before Zone 1, which was aggravating. There was a long delay on the tarmac, during which we had to pull back to the gate or to a maintenance area before we finally took off. When we arrived in Vegas there was no gate for us to pull into, which led to another long delay of an already long and delayed flight."

Pros: "Michael was super polite and helpful. i Traveled with my young son and he took such good care of us."

Pros: "Quickly boarded and took off as well. It was a really smooth flight!"

Cons: "The flight was delayed by more than an hour. My seat's entertainment system was broken, so an 8 hour flight with not much to do other than sleep."

Cons: "The flight from. JFK to Barcelona was delayed as well. Their computers were down in Atlanta. So everyone had to have their name hand typed into a computer when boarding. Then the pilot said that our bags are usually weighed and computerized for even distribution on the plane. That system was also down, so we sat on the runway waiting for that problem to be fixed. When we arrived at Barcelona, I unpacked and discovered a jacket and pants in my luggage were wet. The only place that could have happened was at JfK during their rain storm and the luggage weight issue."

Pros: "very nice and willing stewardesses"

Cons: "tragic little place for legs, lack of space"

Cons: "My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh"

Cons: "-"

Pros: "The flight for getting us therw"

Cons: "No food and no entertainment"

Pros: "How professional everyone was"

Cons: "Everything was good"

Pros: "Nothing"

Cons: "It was not acceptable and very disappointed that flight DL391 from SDQ to NY-JFK was delayed till it left at 4:40pm because there were no crew members to bring the aircraft to STO DGO the night before as it is usually done so that the aircraft sleeps over in las Americas. We were at the airport at 4:30am because the flight was scheduled to depart at 6:05am we were lucky to be able to rebook for a flight SDQ-ATL DL576 for the same day hoping to make the connection ATL-IND. Unfotunately that flight was rerouted to Charlotte due to bad weather conditions with a delay of 3 hrs before it landed in ATL thus missing our connection to INDI and had to sleep in ATL and leave the next day to IND thus missing a meeting commitment that we had in IND. We should and expect to be compensated by Delta for this."

Cons: "When my flight with American Airlines cancelled, I felt so panicked because I needed to be in Florida on Saturday night. But thankfully, lady who works for American Airlines solved my problem on the phone in couple of minutes easily. After that, when we were boarding to the aircraft, there was a cabin attendant lady. She came to us and ask me and my mother if we can talk English.I answered her with yes we can, but she demands to talk with my mother. And English is not her native language, but it doesn't prove that she doesn't know it. She tried to ask questions to her like, "where were you today?" so we couldn't really understand the reason for her to ask those questions in the first place. So we couldn't really say anything. While we were talking about my mother's English, the all aircraft was watching us, and trying to figure out what was going on. After all, she made us to sit there and wait her to replace us with other passengers. We waited the whole aircraft to be seated, then she took us to another seat with my mother. I can understand that it is her job but I'm not sure, if it had to be that much discomfort. We got pretty upset about it and it affects our flight quality. Plus, while cabin crew serving beverages, they didn't really ask us anything. We needed to call them for our order. To be honest, I would never flight with Delta. It was a disappointment."

Pros: "Seating was very nice and a free move was a plus"

Cons: "Boarding is a free for all. People cannot find their seats and put their luggage in the overhead. Board the plane from the back first"

Pros: "The service and the seats"

Cons: "We spent more time than scheduled waiting to take off"

Pros: "Nothing. My flight got canceled."

Cons: "Delta offered nothing for canceling my flight, rescheduling me on one over 24 hours later with two layovers to Miami. I lost money on hotel reservations and never even made it on my trip. Couldn’t reach delta for over 24 hrs to confirm whether I’d get a refund or not"

Pros: "Very comfortable and didn't feel cramped. Quick flight."

Cons: "No choice in snack and I couldn't eat what I was given. Staff appeared checked out and not bothered. No entertainment but it was a quick flight."

Pros: "Giid free sandwixh. Very good entertainment system. Good seats."

Pros: "After being redirected and behind on travel plans due to weather and missed flights this was a welcomed relief. Everything went as planned and staff was very helpful."

Pros: "Friendly Crew"

Cons: "N/A"

Pros: "Food and movies were good."

Cons: "Didn't leave on time."

Cons: "Some of the flight attendants were rude and not very welcoming at all."

Cons: "Price to get a little more space"

Cons: "Force me to take a bad seat"

Pros: "I called ahead to get a seat assigned. I suffer from minor claustrophobia and the lady at the call center was kind enough to seat me somewhere spacious."

Cons: "Snacks could be better. Although the biscoff cookies are excellent and the crew was on their game making sure we had our snacks. I wish that for a flight as long as NY to MIA, they would offer more of a meal."

Pros: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"

Cons: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"

Cons: "flight ticket very expensive."

Pros: "Nice service , but flight was delayed , but that's not Delta dakut as it was weather related"

Cons: "Nice sercixe and crew and generous with snacks and water"

Cons: "Whatever hack airline you are contracting with to do shuttle flights is terrible. Both the flight itself and the customer handling. If I ever see the option "operated by endeavor air" I am avoiding at all costs."

Pros: "Service was exceptional, flights were on time and in some case, early, and communication throughout was clear!"

Pros: "We'd paid extra for main cabin so hot to choose seats and got in flight entertainment.. Staff were friendly."

Cons: "No free wifi."

Cons: "Everything was on time, but we had to sit on tje runway for more that 30 mins which made us late all around. But aside from that everything feom Delta from dropping of bags to Landing in Miami was perfect."

Cons: "No communication between different parts of the airport; early arrival, over 2 hours getting through baggage claim; good luck rechecking your bag; almost missed flight with a 2 1/2 hour layover. Workers on the ground don't care, or either don't know what's next on the transit through the airport."

Pros: "Some of the ground staff was trying to be helpful."

Cons: "That we had to sleep like homeless people on the floor of JFK airport as the airline was not able to provide for a crew and therefore cancelled the flight. The airline cancelled the flight at 1.30 in the morning so no one was able to get a stay in a hotel not did the airline take any action towards helping the stranded passengers. We were given blankets and pillows. The best thing was the ground staff getting rude after all passengers complaining. They were basically saying we should get stuffed since we were booked for a flight next day same day. This is shameful! Needless to say that I will not fly this airline again!"

Pros: "Plane was very clean and flight attendants were helpful and friendly."

Cons: "Delta's domestic terminal at JFK is far too crowded, even at 8AM."

Pros: "Pilot almost barrel-rolled us climbing out of JFK, so if started well enough.... Ground assistance (wheel chair) left me with a badly bruised left big toe and I didn't think we'd ever get through the TSA. The pat-down I received was more like a sexual assault and I didn't even get a happy ending. We made it to RDU, so the exercise was a success, but it was a huge hassle."

Cons: "After reading the good things, you need more bad?"

First off, the crew was okay on my flight, the problem was my first flight was delayed by 2 hrs from jfk to Miami and since my overall trip to Jamaica was on a connecting flight to Miami, I had to fly on standby when I was in Miami to board my 2nd flight because American Airlines delayed my original flight time from 6am to 8am and so I had missed my original schedule depart flight from Miami so they had to put me on stand by when I got to Miami which was very irritating. Then when I landed in Jamaica (my final destination) one of my luggage that I sent on, wasn’t left at Miami after I asked numerous of times if I was suppose to colllect my luggage after I landed in Miami and they told me no, it would be transferred over to my 2nd flight to Jamaica and when I landed in Jamaica, my luggage was left in Miami and didn’t make it to Jamaica with me when I landed. I was FRUSTRATED AND IRRITATED because that is American Airlines fault because I had asked before and I had no clothes. All my clothes were in my stand on suitcase. Very poor experience with American Airlines

They had no mercy for two women over 80 years old, they only gave them a wheelchair and left them on a waiting list for more than 6 hours, they did not speak English and could not eat or move, they also transported them all the time through the airport from one gate to another. airline customer service are very rude and very abrupt to speak and give information. the truth is I have a very bad concept about the airline

They had horrible technical issues at check in and weren’t able to add TSA Pre to my boarding pass.

I didn’t like that they keep changing stuff of the trip, like the flight it self from Guayaquil to Nyc i did a stupid scale to chicago, and one dat before my return trip they change the bag polite

Pros: "Yes"

Cons: "Good flight"

Cons: "With so many empty seats on the front. They decided to crunch everyone in the back without the minimal distance requested for social distancing. Very disappointed. Social distance is not practiced at AA as in Delta. Very sad. Will remember that next time I book a flight."

Pros: "Flight 1751 Miami to Cleveland 1/11/21. Flight attendants did not enforce mask policy! Family of four sick sneezing, coughing, short of breath. The fathers mask was down the entire flight. Even when the flight attendants picked up the trash. They were informed after the flight they did not comply with CDC, Department of health, and state policies. Their response was “ I made announcements overhead. Didn’t you hear?”. Appalling endangering customers and disregarding Federal, State, and local policies."

Cons: "People promoting safety and doing their job."

Pros: "Me rompieron el equipaje"

Pros: "The seat was comfortable, and the cabin in First Class was clean"

Cons: "I’m a big guy so using the tray table to eat was very uncomfortable and almost didn’t work at all"

Pros: "The crew was very attentive and friendly."

Cons: "I would have like to leave on time."

Cons: "No entertainment system, tight seats"

Pros: "Nothing"

Cons: "No complementary snacks. Flight delayed for several hours. Customer service personnel not helpful in changing flights"

Pros: "Yes"

Cons: "Dunno"

Pros: "Modern aircraft."

Cons: "Leg room, especially for a 6’3 person in the middle seat."

Cons: "Holding back the departing passengers so those with connections could exit first"

Pros: "Calm no crowd organized and perfect"

Cons: "Umm"

Cons: "My transfer was supposed to be from JFK, but when I arrived a staff told me to take a taxi and go to LaGardia airport. Nobody apologized neither explained why I had to go there. Instead from leaving New York at 5.25 pm the flight was delayed to 8.30 pm. Horrible flight with angry employees"

Cons: "They left my bags behind and told me they weren’t even checked in Worst customer service ever"

Cons: "The seats were small and I’m 5’3"

Pros: "Why do I get asked 3x times if I am ready able to assist with a verbal yes. I get asked at baggage check in, again when I board by gate agent, and then again by flight crew. Is this FAA regulations to ask 3 Times?"

Cons: "Ask me 1 time"

Pros: "Bed was "sleep-able""

Cons: "Going the food was so ordinary and right after dinner crew kinda disappeared, got to get everything for yourself, even remove glasses with liquid during turbulence. Booked with BA but it was operated by AA. Never again, Coming back the food was better but was told they were out of fish, my husband on the other side of me was told they were out of chicken. when questioned, got a dumb answer. ran out of wine (red&White) Spain & France on a day flight & told us they have no control. Service sucks, except 1 nice fellow, who apologized. 6 bottles for 36 passengers. 1 crew had cold towel around his neck sitting, 1 doing crossword so we had to help ourselves. 1 crew saw something in the plane & screamed so hard woke up a sleeping pilot. 1 crew slept for 2 hrs and 1 watch TV for 1 hrs. NEVER VERY, IF I CAN AVOID IT, WILL I TRAVEL WITH AA. They own a lot of us more than an apology."

Pros: "The econ plus/premium econ seats were pretty comfy! I wish I had used miles to book first class, as this plane had a dope 1st cabin."

Cons: "Well, pretty much everything but the actual seats. The service was...well, you can't really call it service. Gate staff lied about the status of the plane, updating the boarding time to 10 minutes and then announcing that the plane was still in the hangar. Passengers would have been much happier to hear the truth of a 2h delay so that we could get food/drink. Instead we had 2h worth of promises that the plane was leaving in 10 mins. No effort was made at being nice--no free snacks or whatever would be nice to make people feel cared for. But what's worse was the flight attendants. I don't even feel like getting into it--just suffice to say these are people who should not be working in the service industry. I saw them being rude to a number of people and it made an already bad experience (with the 2h delay) that much worse. It's not that hard to be polite to people. AA should do more to hire caring, kind staff who create happy vibes even through stressful times."

Pros: "Fast check in"

Cons: "Unfriendly airhostesses, I asked fir a blanket as it was freezing but refused to bring me one"

Pros: "I had to buy new clothes after lost bag and since bag had been lost twice during my trip, I was reluctant to check the bag. It was of size to cram into my carry on so I did that, but American staff demonstrated concern, had a sense of humor and helped me get a comfortable seat to sort of take some of the sting away. All that was great of them I was aware of being in an upgraded seat. No complaints, but it stung a little because I was deeply aware of the reinforcement of class. The small, extra comforts were wonderful and I wish everyone had them while risking their lives together over the ocean - especially the extra room At times, on the way over I felt a claustrophobic panic. But to stay positive, they were kiind, sympathetic, funny, sweet. I appreciate them."

Pros: "Veggie Asian meal was great - curry."

Cons: "Freezing cold air conditioning. Seven hours siting in a fridge. Asked stewardess to turn it up. She didn't."

Cons: "My flight from SFO to Miami was delayed so I missed my connection to Rio and now I’m NYC on my birthday instead of my final destination. The flight status was changed 7 times. And AA said they would get my bag off but they did not and now I have to wait at JFK and hope it got rerouted here. And if it didn’t to hope it can on another flight before I hopefully actually get on a flight for Rio. Nobody has comped me for losing a day in Rio and for my hotel room. And this has been the worst flight exeperience or my life which unfortunately landed on my birthday. One I’ll remember in a sad and bad way. American Airlines refused to compensate me because I got my tickets via Kayak and I haven’t been able to find a number to complain to a Kayak agent whom I sure would say I had to contact American Airlines and nobody would help or take responsilvitu for this disaster."

Pros: "Smooth flight, got in early."

Cons: "Breakfast was average. Could do better"

Pros: "The pilot and co-pilot took the time to answer my question about turbulence. They were very friendly. I appreciated that."

Cons: "There is insufficient legroom in coach, especially when the passenger in front of me reclines."

Pros: "Absolutely no part of the flight was comfortable or enjoyable."

Cons: "The plane itself was clearly an older model, lacking many amenities I’ve come to expect flying coach. The overhead compartments were too small for larger carryon luggage, and no one on the crew alerted passengers to this. Thus, many passengers had to go against the traffic of those still boarding to find space for luggage. My seat was at the back of the plane so I had to spend close to 15 extra minutes walking back to the front against boarding passengers to find a place to put my luggage. A simple warning from the crew when I boarded would have prevented mine and many others unnecessary trouble simply boarding. During a very turbulent flight, the captain nor the crew made any announcements about turbulence, our safety, or our progress. Also during the flight, one of the flight attendants got into an awkward verbal spat with one of the passengers. Completely unprofessional and bothersome. Additionally, I had fallen asleep when dinner was being first served, but woke up before it was finished. A flight attendant approached me and asked if I’d like a dinner to which I replied “Yes”. The flight attendant never returned with a dinner for me, thus I did not eat the dinner, which I had paid for. Lastly, and perhaps most disturbing, was what transpired when a passenger had a medical emergency. With no warning, all of the airplane lights turned on and a loud “CODE RED” was announced over the sound system. Imagine being a sleeping passenger like myself, during a very turbulent flight, to be suddenly awoken to bright lights and a CODE RED shouted loudly over the PA. I’m not overexaggerating when I say that I was preparing for the worst. A truly terrifying moment that I am certain was shared with many others on board. To make matters even worse, as a flight attendant rushed to find a first aid kit (which she had trouble finding) she opened up the compartment over my partners seat and dropped a passengers ipad on her head. The flight attendant did return to apologize, but it was little consolation compared to the stress and panic the crew created. I have flown many times, and this was easily the worst flight of my life. American Airlines should be ashamed of the conditions they put their passengers in and they have lost two customers for good."

Pros: "We didn't crash"

Cons: "The crew met their requirements. I dont think you’ll survive they dont go beyond."

Pros: "Almost everything. Only the food was lacking. I like their new planes. The outlet at the seat in coach. The magazine options at the seat as well. I did not look at the entertainment so I will not rate that. The crew was professional."

Cons: "Just the food options. Ginger snaps was what was served for food and a beverage. I suppose this is what obtains on most airlines these days but can't I hope for something more like maybe a sandwich? AA has the opportunity to set themselves apart in this area."

Pros: "We barely made our connecting flight."

Cons: "Flight delayed nearly an hour due to crew not showing up on time. Crew blocked aisle as passengers were boarding. Crew did not assist people who needed to make connecting flights by keeping other passengers from blocking the aisle after landing.. Airline did not seem to care about all the chaos caused by being so late."

Pros: "Plane and staff were great. Very easy boarding process and we landed early in Dublin airport after an hour delayed take off. Food and staff service was very good, no complaints."

Cons: "No idea how they messed up the take off and landing times so greatly. left an hour late and arrived an hour early. No personal entertainment screen and plugs were not working."

Pros: "Nothing in particular"

Cons: "Flight attendants"

Pros: "Nothing"

Cons: "I bought travel insurance as I do with any trip. I have a complicated family emergency that forced me to call off the trip. Being that I bought trip insurance, I felt good. Well turns out they make you jump through so many hoops that your travel insurance fee is useless. I sent a letter to Allianz (the company that handles the travel insurance) and blasted them for their insensitivity in a difficult time. Going forward, I will not be purchasing travel insurance in the future. It may sound irrational but if you think about it, travel insurance is the tax on gullible people. You hear travel insurance and one assumes that if you spend the extra money on the insurance and something comes up, you can at least get much of your money back. Don't count on it! It's a 1/1000 chance they will do the right thing so the odds are not in people's favor. If you want to be smart, use the money you would have spent on travel insurance on some pre flight cocktails at the airport bar. Air travel is hellish enough without scams like Allianz!"

Cons: "Our flight was 3 + hours behind schedule. We didn't get to take off until around 11:30pm when our flight was supposed to take off at 7:05pm. I have missed my itinerary and cruise trip with family members. Now I have to wait 2 days to catch a cruise and reunite with my family in Italy. It's not fear that the airline don't take consideration for this kind of situation. We understand that Things happens and the airline takes precautions to make sure everything is okay before take off. However, I'm very frustrated and disappointed."

Pros: "Tiny airplane but single flght crew managed my and from what I could see fellow passengers needs commendably. Whilst I didn't like needing to hand in my carry on (without much warning so I didn't have time to pull out a magazine to read) on the plus side it was stored well as my suit carrier came out unscathed and you get your bags curb side as soon as the plane lands so you don't have to wait for the rest of the bags to unload."

Cons: "Because the airplane is so small there is not much room to move in the aisle (thankfully most people just sat down for the short flight), also you have to hand in your carry on baggage so that it is stored with the main bags."

Pros: "Everything was crew, drinks and the flight was great!"

Pros: "I have had the most uncomfortable seat ever. It felt like there was a huge ball under my seat."

Pros: "Nice Jet."

Cons: "During boarding, we were pulled out of the line. The attendant that diverted us did not explain why he diverted us. Our boarding passes were printed by our hotel as were many others that we saw. We went to a desk where another individual started asking question about our life and where we were going. Still, no one thought it was necessary to explain what part of the process or what exactly is going on. The man that diverted us, I'll bet, does not have reasons or any idea why he diverted us. I hate to think that he did it because we were Black Americans."

Cons: "Cancelled flight due to multiple mechanical malfunctions that should have been checked previous to boarding. Held on the plane for 4 hours, another 4 hours in terminal of the closed airport once allowed to deplane, no communication, no food or water, put up in a hotel an hour and half away despite this being NYC, terrible customer service, no compensation, unable to get tofinal destination earlier than 24 hours later missed events in final destination overall financial and personal losses due to the inadequacy of the airline."

Pros: "Free upgrade to domestic first class was awesome."

Cons: "Food was meh."

Pros: "The crew was great"

Cons: "No wifi but there were old style TVs throughout the cabin. It was an old plane"

Cons: "Small plane, 6 seats per row, no individual entertainment. Not comfortable for a 7 hour trip."

Cons: "I never experienced the flight because I wasn't given a seat. The airline oversold the flight and I never got to go. I missed my once in a lifetime experience because the airline is greedy at my (and other people's) expense. I missed out on a priceless experience. Not only that, the bag that I checked did not make it off the flight so I remained in DC while my bag went to Medellin. I had to purchase new toiletries and had to make arrangements to get back to the airport. As of now, I do not plan on choosing American Airline nor LATAM for my future flights."

Pros: "I have been flying American Airlines for years and never had a big issue. The crew was better some times than others but I usually travel at night and try to get some sleep. Obviously, I like the newer planes and hope that the fleet will eventually be replaced entirely."

Pros: "The crew, the flights was always on time."

Cons: "Maybe change's pretzel and gives sandwish."

Pros: "I slept through the flight"

Cons: "Checking in was ridiculous. Very unorganized the agents were rude I was over charged for my bags an to top it off the supervisor witnessed the whole debacle and asked what I would like her to do about it."

Being told your delayed 16 minutes, to then be told 2 hours to then be told the flight is cancelled is inconsiderate and avoidable. I spend more money in commuting to and from the airport than the ticket itself

Great Airline!

La puntualidad debe ser respetada

Cons: "I’ll fly United anytime"

Pros: "Well I like the that I was allowed to pre board because I had a 1 year old with me."

Cons: "My one year old was a lap baby. There was virtually no space between the front seat and mine. This made flying very uncomfortable for both me and my daughter."

Cons: "It was a mess from start to finish. Ridiculous lines. Ridiculous covid rules. They have us all shoulder to shoulder in tiny waiting areas then suddenly we get on line to board and have to stand six feet apart and then on the plane we are squashed all together anyway. It’s all so stupid. Not having the ability to get a boarding pass from the online app or printed made me have to wait in a line 300 people long to access the kiosk and then half of them were down. Then another line maybe 500 people long just to be allowed up the escalator to where there is another line to go through exuding checks. Nuts!!! My flight was an hour and I spent three hours online getting to it!!!"

Cons: "Delayed by an hour and spent most of it taxiing."

Pros: "Nothing"

Cons: "Telling the truth"

Cons: "Over 2 hours delayed for no notable reason"

Pros: "Good plane, seats are OK even though do not recline that much"

Cons: "Crew in the airport and in the plane not friendly, very long delay (3h) and not even a drink or something to eat whilst waiting, no excuse for 3h delay from crew when boarding/leaving ..."

Pros: "United has done a lot to update and modernize their terminals. Easy access to food, charging outlets, comfortable seating, and an open atmosphere made my layover quite pleasant."

Cons: "Delayyyyyyyyyed"

Pros: "Nice quick flight staff great and very helpful!"

Cons: "Entertainment wasn’t free"

Pros: "Very fast and efficient"

Cons: "Nothing"

Cons: "The flight was delayed for 3 hours, also the personal at Newark airport was a little bit harsh and not very helpful, I do not care about any compensation, nevertheless the personal has to treat better to the clients"

Cons: "I have a carry on bag. & when I was boarding the bag was checked because there wasn’t enough overhead room. I was in back of plane & there was plenty of room. I think you should be more careful about space deciditions. I bought specific luggage so I would’ve to check it!!!"

Cons: "Flight delay ,almost two hours. Have a chance to change to another flight with empty seats , not alowed"

Cons: "Flight was scheduled to leave at noon. We were delayed for 2.5 hours due to incoming flights, which were delayed. Finally they told us to board at 4 pm. Once everyone was on board, they told us we "lost" our pilot and we had to get off the plane. Thirty minutes later, they "found" a new pilot and boarded us on the plane. We then sat on the plane for 4 hours because there was a system issue and the pilots didn't have our flight plan. At 8 pm, the pilot got off the plane, and new pilots came aboard. Finally, the plane left at 9:30 pm. We never received food vouchers, water, snacks during the delay. The pilot insisted the last delay was due to a system issue, the crew told us it was because of weather. In the end, I think they were all lying to us and they had no intention of leaving on time and just made excuses. We lost a whole day in Bermuda because of their lies. I will never fly United again."

Pros: "Comfortable and on time!"

Cons: "Plane was equipped with Direct TV but the TVs were not powered on and that was very disappointing."

Pros: "Kiosk help at Newark very annoyed to be helping me"

Pros: "I guess the flight was ok. The pilot knew where he was going"

Cons: "It can't be true that they have not even a small blanket for someone who kindly ask and then when the flight is over you see them every where and unopened in first class. Pretzels,... Seriously..???. These airlines are n need of a real policy that lets them know it is money we are expending when we take a flight. And taking the carry-on bag. AFTER YOU PAID TO HABE IT WITH YOU?? Unacceptable. And not seating people together after you call and re call and talk to 3 different persons... The last one just says: I will see what can be done and then ignores you... Not NICE. Please remember that many airlines have come and go. Those are some of the reasons."

Pros: "The crew was very swift in resolving the issue and getting us on another aircraft."

Cons: "Hated that we had to unboard for something as simple as radio/printer connection. I had other arrangements at the time I was supposed to land."

Cons: "The lady at the counter for checking the bags at newark was not rude but not very friendly. She could have done better if she was not that serious. Besides that everything was good."

Pros: "I didnt care for anything"

Cons: "Flight was delayed 2 hours. There were no chargers at any seat in Coach."

Pros: "Nothing"

Cons: "Flight was delayed for man hours. First Class cabin was a disgrace - old seats, no padding, plane appeared dirty."

Pros: "This was a direct red eye flight to Madrid"

Cons: "I paid 1308$ for the tickets, I wasn't expecting first class experience but honestly I was just shocked. First off the flight attendant was so rude, whenever I asked for something or said thank you she would just stare at me and not respond. I mean I get it, it's a red eye flight I wasn't expecting anyone to be chipper. But honestly that was especially rude having to deal with her for the 6 hour trip to Madrid. Second the food was especially disgusting. The chicken was in this white sauce that looked like discharge and if taste like rubber. The bread was hard to bite into. Everything was so stale and tasted so bad I wondered how long they had that food sitting there. My last trip to Europe I flew Swiss air to Italy they had the best customer service and the food didn't taste like I was eating cardboard in jail. I am never flying united airlines to Europe again. It is too long of a trip for subpar service."

Cons: "Stuck on the runway for 25 min. And then after took another 20 minutes because they could not open the door to get into the airport from the plane to deplane. The staff was rude when boarding"

Cons: "Flight was delayed 2+ hours because of the crew. Wouldn't it make sense that if the flight was scheduled to depart at a certain time, 5 minutes before that, still no crew, let the passengers know then? No. Not if you're United. They told us to wait 20 minutes, then after 30 minutes told us about the delay and the New departure time. But when that time arrived, still no Captain. Finally, after another 15 minutes, we're on the way. Except not quite. Now, they can't get the weight and logistics of the flight worked out. C'mon United, get it together!!"

Pros: "Safe Flight Awesome Trip in & out"

Cons: "No sunshine"

Cons: "Flight delayed over 4 hours. When I spoke to the person at he gate when we had to deboard, She was patient in explaining but didn't seem like she wanted to answer my questions in front of everyone else. I walked over to the United customer service desk. Wow. No sense of empathy whatsoever. They gave me the answers to my questions but I almost felt like I had done wrong asking what my options were. Never had an issue with Lufthansa. United customer service is a different story. I will try my best to avoid Lufthansa flights operated by United from now on."

Pros: "The staff gave out free snacks and were friendly"

Cons: "Too loud and the delay was an inconvenience"

Pros: "That we arrived alive."

Cons: "We weren't allowed to put our carryons in the overhead. We were forced to put them under the seat in front of us because the plane was full. This left no place for our feet or stretching our legs. The seats were cramped so closely together, our knees touched the seat pocket in front of us. When putting down the tray table, it pressed against our stomachs. The landing was the worst and scariest one I've experienced in over 40 yrs of frequent flying. We hit so fast and hard that the plane teetered from one wheel to the other and fish tailed so hard that people's necks were hurt. If possible, I'll never fly United again."

Pros: "The flight was fast."

Cons: "The flight was delayed 10 hours for no real reasoning and nobody was compensated for anything."

Pros: "Staff on board was great"

Cons: "I brought a carry on and had to check it because I was in group. I was not happy. It took 25 minutes for the first piece of luggage to arrive and of course our bags. Last on the plane took a while."

Cons: "Didn't like the fact that you had to pay to watch movies"

Cons: "What ever happened to leg room? And I know that real food is a thing of the past on airplanes, but at least Jet Blue provides snacks that occupy more than one mouthful"

Pros: "Very efficient boarding at the gate"

Cons: "Tight seats. Slow service on the flight."

Pros: "Nothing.was a terrible flight"

Cons: "Everything , delays , poor food , was horrible"

Pros: "The Flight attendants were nice."

Cons: "The airport was horrible. Hard to get to the C concourse. "train" is TOO SMALL. It barely fits 10 in each car. International transfer of bags was Horrible, and very far apart from where you get the bags. Poorly planned or not at all planned. We barely had time to make the flight with 1 1/2 hours to transfer and would have missed our flight if it wasn't for a trolley driver who took us from security to the gate. There is no power at the seats. The plane is old and seats were very uncomfortable. Yeah, this was the worst flight."

Pros: "Honestly, nothing for this flight. Delayed, rude crew, seat assignment mess up, etc."

Cons: "No food in a previous 4 hour flight, plus being early at gate, plus travel to airport. A lot of time without eating, expensive flights and no food. As a matter of fact only 1 tiny bitty snack for the entire flight. Very uncomfortable plane! Asking to pay for entertainment Direct TV, are you kidding me??? Those tickets are not cheap and you can't provide entertainment? Charging for everything extra is outrageous. Crew was a bit rude. And the people at the counter at the gate -very rude and unhelpful. Flight delayed on Christmas night and no refund for all that time wasted without being with the family. I had seats together with my husband and then seats were removed, asked to see an agent when printed boarding pass and then got separate seats. You are a joke and do not respect the money we pay and prearranged seat assignments. United you are a terrible airline, please strive for better customer service. You charge a lot."

Cons: "Flight was delayed 2 hours from Manchester, which would have made me miss my connecting flight to MIA"

Pros: "The snacks were good"

Cons: "That they took my take in luggage & had me put it aside to out in the belly of the plane. I had my laptop & iPad in there. It happened so fast I didn't think to take them out. I was planning to do some work on the plane but couldn't since u took my laptop. Also, they changed the gate and no one told us. We were lucky we asked a question to find out the gate had been changed."

Pros: "Left right on time."

Pros: "Everything !"

Pros: "I am Brenda Crooks, Zachary's mom. I am the one that actually took the trip. I went to Connecticut to see my son, Samuel, get his white coat for medical school. I will never forget my experience in Newark, New Jersey. I met a wonderful woman named Yevette who checked in my luggage. She is to be commended on going above and beyond the call of duty. I don't know her last name. She knew I was very upset because I was leaving my 22 year old baby in Connecticut. She sympathized and comforted me. She put her arms around me and assured me that everything was going to be alright. She is a wonderful woman with a big heart. She is the true meaning of a lady. I will never forget her and thank her so very much for being so gracious and kind to me."

Cons: "I ended up changing my flight in Newark airport to Fort Lauderdale that landed earlier that the one they gave me up in Scraton.."

Pros: "We got there."

Cons: "Airport was horrible! Security line was 45 min. long and on the other side of the world. The plane was an hour late! No snow. No storms. Why? The crew, I guess tired, seemed bothered by the company of the passengers. The line to wait at the gate was very unorganized and confusing. No one knew which line was for which gate and people where cutting into lines everywhere. The airlines should provide better guidance for its passengers. I was connecting from Germany with Lufthansa and wow what a difference in customer service."

Pros: "My flight was overbooked, and I was in one of the later boarding groups. When I got on the plane, someone else was in my seat, and apparently had been told by the crew to sit there. There were no extra seats visible. Clearly upset, a very nice flight attendant brought me back to the galley and chatted with me (not reacting negatively to my less-than-stellar attitude given the situation) while another went to "handle it." Not sure what magic she worked, but I ended up with a window seat in an exit row with lots of leg room. An unfortunate situation was handled very well and I'm really appreciative!"

Cons: "I couldn't get the WiFi to work and my seat didn't recline (because it was an exit row)."

Cons: "The crew was held up in Houston we had an additional lay over onto our already 3+ hour wsot"

Pros: "Flight crew was friendly"

Cons: "Plane was too cramped. Passengers behind us were rude. Kept kicking backseat all flight (and there were no kids). Little uncomfortable for new plane"

Pros: "Good"

Cons: "Little late"

Pros: "Captains are amazing! Reached earlier than expected"

Cons: "0"

Cons: "No"

Cons: "Did not fly the had to change the flight frontier website does not work with safari. I change the flight an hour after I mad the flight and they said because I did not use google chrome that the change were not made they waned me to pay 402 to change a flight that I booked for 194. I could have bought two more tickets for 284. The told them that is what I need to do. By the revues I saw on line the did the same thing to at least 10 other people. Frontier said that a customer only has 4 hour to make a change to a flight. I talk to sever travel agents and was told we have 24 hours."

Cons: "Seats are very VERY tight"

Cons: "Seats uncomfortable don’t recline, tiny tray table, no tv, no wifi, coldest flight ever been on. No blankets even for sale."

Pros: "Arrived early."

Cons: "Waiting for the Jetway."

Cons: "Seats not comfortable, took almost an hour for the luggage to come out and then came out on a different belt then posted."

Pros: "Boarding went quickly."

Pros: "The crew was so warm and kind. The really made the trip."

Cons: "I fly often. Mostly internationally for work, but often enough domestically that I am a learned flyer. I hated that there was no complimentary anything on this airline. When checking in, I had to pay for my seat, after paying the stated price on this site (btwn 13-45 $). There was food and beverage, that you also had to pay for, no complimentary soda or nuts on this airline. Also there was a carry on baggage fee!!!! Like wtf. Overall, though the crew was great, I would NEVER fly this airline again."

Pros: "The water"

Cons: "An hour of zero service... no water even! Had to ask for it and when I did they acted like it was a chore! All attendants were hanging out together in back for first part of trip discussing personal issues. Then moved to the front to hang out and then the pilot came out to hang with crew! Who is flying the plane!!! I will not be flying this airline again! Who is in control of the safety of these passengers? No staff on that plane even looked up! Most view I saw was the back side of the agents heads. Let's not add the fact of carry on costs of $45 each way AND you have to pay for everything you eat or drink on these flights! Literally the saying goes "it costs peanuts" I mean a few peanuts! For crying out loud you have to pay for peanuts! In my humble option a few very low cost items could improve this airline... they should make those changes effective immediately if they want to see higher reviews."

Pros: "Cheap flight"

Cons: "Bag fee"

Pros: "Nothing"

Cons: "Our flight was delayed 2 hours leaving San Francisco going to Orlando. My mother checked a bag which cost $35. The ticketing agent picked up her bag and slammed it down on the conveyor belt. I was so shocked at the rough handling of my mothers belongings and the fact that the agent didn't give a care. My sister and I were charged $45 each for our carry-on bags. They began boarding us but the flight crew made us wait on the walkway to the plane for 15 minutes before they let us on the plane. The flight crew was rude and disorganized. The seats did not recline, next no padding and the chair back in front had no padding at all. There were no complimentary drinks or food provided on the 5 hr flight. We were threatened by the passenger behind us twice but no assistance was given by the flight crew. We are extremely disappointed and will never fly Frontier again. We should have paid the extra money to fly Delta from TPA which would have taken 2 hours off of our drive time. We visited Frontier's website which provides nothing but excuses for why they charge extra for EVERYTHING. Overall Frontier may have some of the cheaper flights but after you're done paying for the extras you may as well fly with a carrier that provides more comfort and better service. Frontier has lost our business."

Pros: "operated by miami international that may have made all the difference even got free beverage and tiny pack of pretzels"

Pros: "Nothing"

Cons: "Hidden charge to get a seat, no joke, $16 for the seat plus your ticket price. Flight delayed for 2.5 hours for landing gear issue. No complimenty drinks. Seats super cramped, flat and uncomfortable- like painful. To top it off. It was full of scum bag people"

Cons: "This airline charges for everything ... they charge for your carry on , they charge for the bags you put under plane , they charge for beverages was an insult to me"

Pros: "The flight crew was very friendly. I feel like they put a lot of focus on ensuring they're friendly, responsive and have a nice sense of humor to make up for their airlines terrible timing and equipment."

Cons: "This was my return flight on Frontier and although not as bad as my first still pretty horrible. Upon arriving at the COS airport we were greeted by...no one at check in. We were told they were on "lunch" and we couldn't drop our bags until they finished. There was at least 15 people waiting on Frontier reps to show up and check us in. After that time suck flight was delayed again. Plane was filthy. After looking over the total for the flight it really doesn't save you any money after all the extra fees and poor service. I'll pay more to fly on an airline that shows up."

Pros: "Nothing"

Cons: "Showed up to the airport in New Orleans to find out my flight was canceled, but had to be told by people from another airline because the Frontier desk was vacant. Received no email, phone call, text or anything to tell me the flight was canceled. Not even one Frontier employee was at the airport to explain the situation. They just left a stack of papers to say the flight was canceled and they weren't offering anymore flights that day. Had to book one on another airline for the next day, so called Frontier to get reimbursed (they said very clearly on the paper that they would reimburse up to $400 in another airline) and spent over two hours on the phone getting passed around from person to person who said they couldn't help me. Still no idea if I'll be getting reimbursed. DO NOT FLY THIS AIRLINE."

Pros: "Boarding was pretty smooth."

Cons: "Kayak should inform buyers that there are extra charges for unexpected things like choosing your seat, carry on bags, checked bags, all food, all drinks (no nuts, pretzels or coffee)"

Pros: "Arrived at airport at 940 pm which was great because we were early but didn't get off the plane until almost 12am due to an airplane being worked on at our parking gate and also had to wait for local sheriffs office to board the plane to escort a lady off the plane when we finally did park and during that time the flight attendants were yelling at the paying customers because they had their phones out. One flight attendant even smacked a phone out of someone's hands! Will take a miracle to get me and my family to ever fly frontier again. Worse flight experience ever."

Pros: "I really don't understand"

Cons: "It's too much delay that cost me almost my job. I had almost 7hrs transit in Denver and the plan has been parked there for almost 7 hours and when we start to depart, all frontier employees start doing things they supposed to do an hour a good. I assum frontier carry between 150-250 ppl, if 10 frontier employees finished their an hour check things around, it would be very very helpful instead westing 150-250 hours of passengers. When I saw the commitment of each employees in under cover boss show I was so excited to fly, but I don't think I can afford to the delay."

Cons: "No info given on ground for delayed Flt. Said "on time" departure and it was already past departure time and hadn't boarded yet. Waited 45 minutes at gate, no announcement. Preceded to runway, de-iced, no announcement. ( my seat mate , southerner hadn't known what was happening). Servive and attitude was definitely a 1 and pilots were first off plane. This was on top of our Orlando to Denver flight that was delayed 8 hours with no weather related cause. We had to rebook on another airline. Frontier said, every flight is only a 50% chance of on time departure!!!! Way too much for 79 year olds. We are an airline family so recognize the "care less" attitude. Never Frontier again."

Pros: "They don't offer food, and you have to pay for seating, baggage, and everything else which makes the fare the same as any othet. At least with other airlines you still get tv or music."

Pros: "Nothing"

Cons: "Couldnt even get to fly, i was in line for 4 hours on the special services line"

Pros: "Nothing"

Cons: "First time flying with frontier, and last time flying with frontier. For some unexpected reason my flight was cancelled to Florida, needless to say it has the best weather in the country right now. I was on hold for 2 hours trying to get through to a customer service representative and no one answered. I did not get a comped hotel night and not even a meal! Worst airline I've had to deal with when it comes to customer service, will not be flying frontier again."

Cons: "Didnt have someone at the gate to check my luggage or even to put in on the next flight. The security then took all of my stuff since I had to try and take it through the tsa and check it at the gate. Overall annoying and I would like to have my money back for the bags that I didn't use!"

Pros: "Maybe just the price but it makes sense why it was so cheap."

Cons: "I was checking in on my app while I was on my way to airport. Approximately 1 hour and 15 minutes before departure time. The app didn't work and keeps on telling me the app has error. I restarted phone and everything. I had to check in at airport with no bags. When I arrived, there WAS NO ONE at check in desk. I was standing at empty security checkpoint and I could see my gate. The frontier employees were at gate early and never came to assist me. I waited for an hour until my flight left. You can imagine how furious I was- ridiculous for me to have this kind of experience. Thankfully united airlines got me on plane. Never flying frontier again."

Pros: "I like that the flight attendants seemed like they were having a good time."

Cons: "I didn't like that there is very, very little leg space on the plane. I didn't like that Frontier sells itself as cheaper than other airlines, but then charges $25-35 to bring a bag on the flight. Virtually every person that flies has a bag, so the "cheaper" flight is actually just as expensive as any other airline. Also, on a 4.5 hour flight from NYC to Colorado there were zero complimentary drinks or snacks. This, again, adds to the price and makes it the same price if not more than flying with a possibly more desirable airline. As we were boarding the flight, Zone 1, 2, 3..etc were called but they never called Zone 4, just assumed everyone would get up. The woman directing the boarding process just walked away and never came back to welcome those passengers as well. This was the first time and certainly the last time I will fly with Frontier. Unfortunately, selling yourself as a more affordable option should come with reasons to keep your new customers, not give them countless reasons to pay a little extra to fly with someone else. The business model here feels a little scammy, as a consumer. I assume you will be able to keep customers for a while through selling yourself as the more affordable option, but people are smart and will catch on to the fact that is a bit deceiving."

Pros: "I really like the comfort of the aircraft. The leg room is unmatched by any of the other airlines I have flown with."

Cons: "I didn't like that we sat in row 1 and one of the crew members placed our carry on and personal items many rows back. Once the plane landed we had to hold up the other passengers to try and retrieve our items. It would have made more sense to me for the crew to retrieve the bags before the passengers started to unboard."

Pros: "I didn't die."

Cons: "Once you add in the luggage costs it's the same price as any other carrier but without being able to lean your seats back. Lesson learned."

Pros: "I liked that it was on time and it was a short flight to Orlando from ATL. Any longer and I may have considered jumping out the plane."

Cons: "I didn't know that they were going to charge me $30 each way for CARRY-ON!!! They wanted extra money just to put your party together. I was flying by myself so I didn't care, but they wanted 25/seat to sit in the middle of the plane per person. I have a family of 7 (5 kids 8 and under) and had we been flying together that would have been a surprise round trip expense of $250 for seats and probably $400-500 in baggage. I would have been very upset. You pay for soft/juice drinks and small snacks. The 'free' water I asked for/received didn't have ice. I assume that was extra, but I wouldn't know b/c the lady who gave it to me was off before I could even ask. I was starting to think they were going to make me pay for a seat belt. I have recently booked another flight to Arizona on frontier before I left on this one and I am already dreading that flight. I will not be going on Frontier again nor recommend it to anyone else."

Pros: "People were professional and everything ran smoothly."

Cons: "I'm sure there's some tiny print somewhere explaining carry-ons are $45 but it should be more obvious when booking - even if you do it through a third party. It soured the rest of what was otherwise perfectly good service. Other passengerss reacted the same way. I was charged and then noticed the family next to me was charged only $40 for checked bags. The looks on their faces for having to pay for both types of bags was priceless. I mentioned the cheaper check-bag fee at the counter and she said, "Oh, but you said it was carry-on". It just felt scammy. Easy-Jet has been a discount airline for ages and they give you all the options up front so you know what you're getting into. They practically charge you for toilet paper but there are no surprises. Add the extra aggravation of LaGuardia's third world style and you end up with a frustrating day for avoidable reasons."

Pros: "The fact that I got there safely. The seats, the screaming kids, and the especially the kid that the parent did not have in control and was running down the isle when we were in landing position, the captain sitting in front of my other half looked at him and told him to go sit down, my colleague say next to them the parent did not have him buckled up because he said he did not like it! Needless to say my friend was all flipped out after we landed! We had to calm him down! Oh well."

Cons: "The fact that you pay for a ticket then you have to pay for a seat then you have to pay for a checked bag, then you have to pay for a carry on if you wanted to bring one, then you have to pay $2 for a soda which I do not drink anyway, pretty soon you'll have to pay to get a cup of water. Im glad I can bring my own water on the plane. And my own food. 2 Hours the desk opens before a flight? the line was crazy. I will never fly Frontier again. many people I spoke to said the same thing, they wont either. I will fly southwest even if its more expensive because by the time you spend for all these others items your over what you would have spent with Southwest. Thank you."

Pros: "I liked the one crew member who greeted me as I steeped on the plane. She was very warm. She was African American and blond hair. Very sweet."

Cons: "The rest of the crew seemed bitter and grumpy. From the person announcing that it was time to board, to the person taking drink orders. Especially the person taking drink orders. She was pissy when I asked for gin, because she had to go look for it. She was agrivated when I asked if I had to buy the mixer separate, as it was my very first time on frontier. They didn't have gin though it was on the menu, as expensive as the alcohol was that I did buy, the mixer should have come with it. The fact that one has to pay for a carry on is ridiculous! On to of it all the flour was late boarding. I was not impressed with frontier. I'm not sure I would ever be confident recommending it to people because of poor customer service, price, and tardiness. My name is jorge Sisson feel free to call me 5044289402"

Pros: "Frontier encourages you to check your bag by offering a lower fee for checking than carrying the bag onto the plane This made getting into and out of the plane so much quicker The seats were comfortable enough and I had my own food and beverages so did not need to purchase any."

Cons: "My reasonable priced ticket went up $104 by the time I paid to check my bag and pick a seat. I would rather gate check my bag and get it when I exit the plane because it took over an hour for it to come to baggage claim."

Pros: "It was sorta cheap, not frills. After the delay we did make up some time, but.... nothing too amazing overall."

Cons: "Paying for Cary-on bag was super expensive ($40 bought with the ticket, it's even more expensive at the airport) and sort of offset the benefit of a cheap flight. There was no food or entertainment, and the flight was delayed by an hour because we had to wait for another Frontier flight ---- so that says something. Seats were super uncomfortable and the tray tables are stupidly small, maybe could hold a sandwich and nothing else. No other amenities at all. I'd rather pay $40 more for the flight, get some snacks and comfy seat and a free carry-on. Won't fly Frontier again unless I have to."

Cons: "The fact that it was sappoesed to be canceled and rescheduled and it was NOT. BOTCHED !!!!!!!!!!!!!!!!!"

Pros: "Nothing."

Cons: "The flight attendants were bored and unhelpful, the plane was cramped and hot. This is a low value airline that nickels and dimes its passengers."

Pros: "Crew was nice, but very uptight about wearing a seatbelt, not standing in line to use the bathroom, not changing seats, etc."

Cons: "I booked tickets with this airline for the first time because prices were significantly cheaper than with other airlines. However, I didn't realize I would have to pay $45 for carry on luggage, pay extra if I did want a seat in the middle, and even pay for soft drank! After factoring in all those things, it would have been a lot cheaper to use a different airline. Plus, it was by far the most uncomfortable airplane I have ever been on. No leg room, small seats that do not recline and have no cushion. Terrible experience!"

Pros: "Read the fine print. This airline is cheap for a reason. There is a fee for carry on bags, and nothing is complementary. Seating is randomized unless you pay extra for a preferred seat. I opted for the cheapest option, no carry on and a random seat. This placed me at the back next to the rest room, but that's how it goes. Seats were very small, with the least leg room I've ever experienced. Thankfully, my flight was only 2 hrs long, and though we were delayed boarding 30minutes, we still arrived on time. Crew was very friendly and the plane was clean. I would recommend this airline for a short flight in which you have no luggage!"

Cons: "I'm 6'1, and I wish I would have paid extra for a "stretch" seat. No leg room in the regular seats."

Pros: "...the ticket agent who got me checked and put me through priority TSA so I could make my flight!"

Cons: "The assistance of a front counter agent was horrible and made inappropriate comments to me due to me being late to my flight which was due to a faulty shuttle and short staffed rental service as if I was aware of airline policy! Even though I wanted to avoid all of lines to check in (only carry on bag) but all kiosk where out of service which why the lines where so long...the snide remarks and rude comments were not appreciated especially in front of other patrons, thank God another agent to assist me after the line agent moved me another customer up due to our flights."

Pros: "Low fare"

Cons: "High baggage costs for checked AND CARRY-ON bags, add on fees for everything, seats don't recline. I'll use a full service airline next trip. I will say the aircraft were new and clean and, they were very accommodating about a legal handgun in my checked baggage."

Pros: "Nothing the flt was cancelled!"

Cons: "Can't believe I kept getting emails from your Company telling me the flt was on time and where my baggage came in, when the flt had been cancelled at midnight of the day of travel!"

Pros: "The crew had an excellent sense of humor that helped with the not-so-great situation of being delayed for 4 hours."

Cons: "Since when did one have to PAY for a very light refreshment on a plane?! We had been in the airport with no food/beverage available because of the time and then not to be compensated even a little bit with a snack of any sort was just more than I could stand. My kids were hungry and thirsty and I was not going to use a credit card for cheese curls and a bottle of water. The interest alone would have been about the same as my mortgage payment! The seats on the plane do not lean back and there is hardly any cushion on them. It was uncomfortable and will make me rethink using Frontier airlines again."

Pros: "Ground crew missed rehearsal dinner to stay with us 6hrs"

Cons: "No heads up. Checked in 1.45hrs early & they new we were delayed but didn't say anything. Left 6 hrs late. Arrive at Disney with a 5 yr old at 1:00 am instead of 7:00 pm. If you would have been honest and proactive with Indianapolis we would have been fine. Better off to tweet your problem. Call=hold. Locals=in the dark. $15 food credit each is a good start. $100 each emailed so quickly is impressive but it's a credit to a bare bones airline that charges you for a water after their 6 hrs issue. Could have made snacks and non alc drinks free. NO NO NO. We had to pay another $11 for water, apple juice, food and GL of wine. SERIOUSLY. WANT TO MAKE IT RIGHT??? Missed several opportunities for "Little things that count". Give all $300 to one of us for a free ticket-we won't be flying with our grandson again. I will give you a chance to fix that. Not a threat a promise."

Pros: "It was easy boarding, clean and a smooth trip. We landed 1/2hr early only to wait in baggage claim for over an hour!"

Cons: "The plane was disgustingly dirty, my tray table was sticky and had leftover crumbs on it... The floor where I was supposed to store my carry on had crumbs of some sort smushed into the carpet. It was all around disgusting"

Pros: "Only thing i liked is That we didnt crash"

Cons: "-$40 fee for personal bag that was slightly over regulation -one hour delay PLUS 2 hours stuck on runway in the airplane without access to water nor could we stand up out of our chairs for bathroom -finally when they were serving food and beverage only paying passengers had first access to food and water even if the crew had to walk all the way to the back and then back to the front to serve and charge them, it took about 45 minutes until they started serving water (of which the second cup of water they needed to charge for supposedly although we got "lucky" and they gave us a free second little glass of water)"

Pros: "New planes. Nice staff."

Cons: "Poor snack selection. I am okay with paying for coffee and snacks, but no cream for the coffee? Really? And the trail mix had no nuts in it even though it was from the Colorado Nut Company. It was just a spicy chex mix. Bring your own snacks. None of that was particularly irksome but we had to wait an 1 and 40 minutes for our luggage. The two flights after us had their luggage come in. The baggage claim desk had nothing to do. The two ladies were just sitting in their office chatting. Didn't make an announcement, didn't look into it. Just let us sit out there at 10:30 at night. I finally went in to talk to them and they got on the phone and the luggage came up in about ten minutes. Seemed like it was nothing more than someone having gone on break and flaked on getting our luggage up and two lazy baggage employees who couldn't be bothered to look into it."

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FAQs for booking flights from North America to Florida

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How does KAYAK find such low prices on flights from North America to Florida?

How does KAYAK's flight Price Forecast tool help me choose the right time to buy my flight ticket from North America to Florida?

What is the Hacker Fare option on flights from North America to Florida?

What is KAYAK's "flexible dates" feature and why should I care when looking for a flight from North America to Florida?

Top 5 airlines serving from North America to Florida

Book cheap flights from North America to Florida

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