It was my first time flying with Alaska and it was great. The best landings!
The WiFi on the plane didn’t work despite them having 100s of movies and shows that would’ve been really great to watch.
Cons: "First class lav was filthy."
Pros: "Everything was great and we had plenty of room. Attendants were nice. Flight was on time and uneventful."
Cons: "We paid for Premium upgrade, but needed a pair of headphones. They charged us for it which seemed petty given the Premium upgrade. I wish the audio for the entertainment system would MF have had closed captions."
Pros: "landed close to on time"
Cons: "seat is uncomfortable, very basic first class amenities."
Pros: "Every thing except food"
Cons: "A couple more vegetarian choices would have been better!"
Pros: "All smooth."
Cons: "All okay"
Pros: "Great service."
Pros: "Surprised to find seat was comfortable.."
Pros: "Movie selection was good"
Cons: "I was assigned a middle seat on a full flight. But the back 2 rows were nearly empty"
Pros: "Very pleasant crew."
Cons: "Very late in departure from Victoria. Long long delay in receiving oversize baggage. Incorrect directions by airport employees in Seattle, resulting in wrong floor, rescreening. But very helpful Alaska enployees to assist in unscrambling."
Cons: "the overhead storage was tiny!"
Pros: "Boarding was smooth and simple. The crew nailed the flight. We were late leaving due to the incoming plane arriving late, but everyone caught up with a speedy boarding and making up some time in the air. The seats were comfortable and had decent leg room in the non-premium section."
Cons: "The plane was hot for the entire 3.5 hr flight. The flight attendant was complaining during the drink service and she said she was going to fix it, but apparently the issue couldn’t be remedied because it never changed. Other than that, the flight was pretty good. The plane didn’t have TVs, which is so nice when flying with a child, so it would have been great to have some in flight screens."
Cons: "Alaska has utterly ruined Virgin’s first class experience, and the food is garbage."
Cons: "Alaskan did away with the food & drinks on demand, part of which made virgin so special. Also internet did not work and documentation of it was wrong anyway, not good for work commuters. Flight was over a halfhour late taking off, however displays said ontime and sfo staff ignored the queue waiting to ask questions"
Pros: "The food and drinks were good once they got there. Entertainment was adequate."
Cons: "The flight was delayed, the charger under the seat didn't work, the flight attendants said to just order food and drinks on the screen but it took at least 30 minutes for them to arrive."
Pros: "No problems noted."
Cons: "It was a crowded flight, with a lot of yappy people."
Pros: "Flight, once we boarded, went well. Traveled on Virgin plane. It was comfortable"
Cons: "It was delayed 2 hours. Never given reason. We did have free movies, that was nice"
Pros: "No one in the middle seat... friendly attentive staff. Clean plane."
Cons: "It was very nice no complaints"
Pros: "Plane was clean and the crew friendly"
Cons: "The delay"
Pros: "Planes , Free movies , staff that appears they care"
Cons: "One of the first class seats had a molding come loose/fall off... NO COMPROMISE TO AIRCRAFT SAFETY! We were delayed cause a tech was called to fix it. Could have waited! 45min late."
Pros: "Flight attendants were nice"
Cons: "First time (and hopefully last) flying Alaskan. Boarding was ok, not the most efficient but it worked. Once aboard a predicted snow storm started (in Seattle so not the first time this has happened) and we had to de-ice. This process was exceptionally long, in fact so long that we had to add fuel for the trip. These two delays conveniently “timed out” the pilots, brilliant! Total delay was over 4 hours, all to be blamed on their ineptitude. Seems like the norm for airlines these days but this was blatant mismanagement."
Cons: "The free chat feature did not work on my iPad."
Pros: "The crew was fun and efficient."
Cons: "Crying baby"
Pros: "Easy on and off for a holiday weekend. Entertainment system worked well..."
Cons: "Texting service wasn't always working, suspect it follows if the internet was working.... Austin baggage claim needs improvement... 30+ minites for bags to hit belt."
Pros: "I’m a tall guy and there was finally enough room for my legs on a plane"
Pros: "On time and uneventful. That's all I really want or expected. Alaska came through in flying colors (pun intended)."
Cons: "On my return flight it seemed that the attendants were trying to stop anyone other than the 19 or 20 people in first class from using the forward bathroom. On my flight out, the cabin was asked to "wait at row 6" for the bathroom to be free. That seemed reasonable, even though I was in row 6, and fair to ask. However, on my return flight they seemed to expect the entire rest of the plane to use the rear bathroom. That doesn't seem right."
Cons: "I should have been given a chance to pick my seat. I had to pay for an upgrade because I was give a seat in the middle of the last row"
Pros: "The entire process was fluid and easy. The price was great for a non stop flight between Austin and Seattle. I really appreciate that. Though I didn't take advantage of the in flight entertainment option of using a personal tablet, I thought that was an awesome idea. I'm interested in checking that out in the future. Staff was friendly and I didn't have to deal with any lines!"
Pros: "Time literally flew by. The staff were friendly, they're always on time or early, and they've never lost a bag."
Pros: "Got there safely and on time. The staff was very friendly, one stewardess interacted with everyone individually, thanking them for choosing Alaska Airlines."
Cons: "I'm tired of being crammed into small and uncomfortable seats. It seems comfort is only for people who can afford it. Headrests were non-existent. I'm not extraordinarily tall but the seat stopped just above my neck and felt like a hard, sharp surface rather than something soft and padded. And, of course, there's not enough leg room. Especially once the person in front of you leans back. I don't mean to sound petty but it felt like the airline was more worried about maximizing profits at the expense of their guest's comfort."
Pros: "Smooth experience all around"
Pros: "Seats were comfortable!"
Cons: "Can't think of anything!"
Pros: "They left and landed early! The staff was pleasant and very helpful."
Pros: "never booking with alaska airlines again"
Cons: "Arranged for handicap assistance once we landed, but Austin airport did not have it available. The flight/flight crew was great!"
Pros: "wifi phone charging"
Cons: "I arrived later than most, since my connecting flight was tight. Unfortunately, other passengers had let their young daughter take my seat and didn't seem to understand that I wanted to sit by a window (having never flown to the northwest, I wanted to see the view). Didn't want to seem like a heartless adult, so I sat in the aisle seat in another row. not good! constantly jostled by people going to and from the bathroom. and the kid closed the window anyways! I saw people take someone else's seat on the way to Portland, but the original person asked them to move. Guess it's a common thing"
Pros: "The flight was quiet. No loud talkers was able to sleep."
Cons: "Too many people with more than one carry on. I was unable to store my bag above my seat."
Cons: "The Seattle airport needs to get it together and expedite the security process. So slow, some people likely missed their connection, and definitely most were at heightened levels of anxiety."
Pros: "The crew were all great."
Cons: "I had a window seat and the window itself looked like it hadn't been cleaned in quite some time. It was not only dirty but it was gross. Smears of what appeared to be a dried up liquid or something. Lastly, there were smeared boogers in several different spots around the window. I didn't want to touch anything. Seriously the nastiest flight I've been on."
Pros: "No need to print boarding pass is nice because most customers don't have a printer at home. Great idea using an app on customers' smart devices. Charging ports is great plus."
Cons: "Lack of free services to kill time during a long flight. No free music and lack of free video. I was surprised Samsung Note 7 wasn't banned during my flight because of the battery issue."
Cons: "No closed captions --"
Cons: "YOU CHARGE TOO MUCH FOR OVERWEIGHT PACKAGE."
Pros: "Friendly staff, and the flight was pretty empty so I got a whole row to myself."
Cons: "I reach at airport on time and report at customer service but it was for my surprise to to hear from the counter person that I was late and my flight is gone (though I saw same flight was there after about half an hour). Then they put me on later flight and charged me $25 for that. When I appealed the counter lady said "$25 is better otherwise you would have to pay $125.""
Pros: "Everything was great, gave food 3 stars but only because it was just snacks. Seats were comfortable and really liked the charging ports, better accessibility than under the seat."
Cons: "Didn't like that it felt like a free for all when boarding. Could have been better if it was more sectionalized, that is, allowing smaller section of rows to board at a time."
Cons: "There was not enough room for my small sized bag to fit in the overhead. Crew members seemed nice, but then would go to the back and laugh and say something rude about a passenger. This was a late night 3 hour flight and no entertainment was offered. It was freezing during the entire flight and no blanket was available. Overall, I was not pleased with my experience with Alaska Airlines."
Pros: "My flight was inexpensive and convenient. None of the travel stress I hear about. Everything about the travel during my trip was on the money!"
Cons: "Snacks, and drinks"
Pros: "Crew was great, flight in general was okay"
Cons: "The plane itself and seating was filthy, some unknown substance fell on me from the vent above, there was a bunch of crumbs in the seat buckle that fell out all over my lap when I fastened it. I'm not sure the tray table was wiped down, or at least not very well. The in-flight tracker was completely incorrect, I was on a 4-hour flight and it read 14 hours and counting throughout."
Pros: "Flight was cancelled - we were moved to an Alaska Air flight. That is why all of the NAs. What was good is that the moved us to another flight in a timely manner. Also, the gate attendant kept everyone informed of what was happening."
Pros: "Crew was absolutely amazing!"
Cons: "Delta check in was HORRIBLE! I was charged for a bag check in and had to take my bag through security and they threw away my cologne and razors."
Pros: "The movies were good on the plane."
Cons: "Everything! I was given a wheelchair, wheeled to a spot and told to stay there. I waited over an hour. I couldn’t get thru customs and security alone and I had to ask a non employee to help me the whole time, I was then yelled at by an employee because they didn’t think I was handicapped at the gate"
Cons: "They could improve the boarding process."
Pros: "Seats were comfy movie was great"
Pros: "Lots of in flightentertainment options"
Cons: "the flight was delayed by about 90 minutes and the gate was changed two times."
Pros: "That we landed an hour early."
Cons: "That the seats were so cramped."
Cons: "Was not allowed to check in even tho flight was delayed. Horrible!"
Pros: "Excellent support from all the Delta associaties"
Pros: "Good flight attendants.."
Pros: "Inflight Service is great"
Pros: "Good service. And good features. Enough space in seats in first class."
Pros: "Olivia Sanchez and Yvette Diaz were absolutely. 100% phenomenal. They upgraded my friends and I to a flight tomorrow, and we can still meet with our group in time."
Cons: "Our flight was delayed at 12:07am, and we would have missed the connecting flight."
Pros: "My upgrade was fabulous!"
Pros: "Flying first class and the attendants were wonderful"
Pros: "It was short and fast."
Pros: "Coldest flight I’ve ever taken. Not sure why I paid $60 to fly in comfort when I had to endure the arctic temperatures. Free WiFi never worked once either."
Cons: "That I was going to be charged $125 for oversized luggage unti"
Pros: "Nice equipment for the ride and pleasant staff"
Cons: "My flight was delayed over 3 hours and I have reached out to Delta and no one has called or emailed me back."
Cons: "Delayed so I was not home until middle of the night."
Cons: "missed flight bc of delay with first flight. jad to wait 5 hours at lax"
Cons: "Boarding was not smooth. They got me and my son mixed up as we have same name."
Pros: "i liked the aircraft and the fact that you could watch movies on your phone!"
Cons: "you couldn't hear the staff when they started boarding the plane"
Pros: "Smooth, quick and comfortable flight."
Pros: "got to change my seat and have a spacious exit row"
Cons: "I have the worst opinion of the Delta company, when I was flying to Atlanta on October 20 they changed my flight at the last minute I had to leave until my job to take another flight. Just today when returning my suitcase did not arrive they sent it to another destination. I think the company gives very bad service."
Pros: "Great Food. Good entertainment. I recommend the aisle seat if you have to go top the bathroom frequently. :-) I felt that the flight attendants were concerned about our comfort on the flights."
Cons: "I would have liked more of a music and movie selection."
Pros: "Good food and movies. Comfy seating with plenty of room."
Pros: "Crew was very friendly and gave great service."
Cons: "Legroom was poor, Im 6' tall and my knees were rubbing the seat in front. Flight was full so no alternate."
Pros: "Free movies helped the time fly by. Stewardess, or whatever the PC word us now, Britt was awesome"
Pros: "Excellent customer service. Friendly and helpful crew."
Cons: "Seats where still small in business and first class."
Pros: "Cabin crew was very polite helpful and friendly."
Cons: "Can't change the weather. Flight was delayed a bit but they were very informative as they found out info."
Cons: "Never made it on this flight and in the end my luggage was lost."
Pros: "Crew was very good and nice on the flight"
Cons: "Flight terminal was changed about 30 to 45 minutes before boarding Flight was delayed due to AC problem Configuration of the plane was terrible. Little leg room but the windows did not align with the seats so a window was shared with two rows making it challenging to open or close a window without disturbing the passenger in the other row with whom the window is being shared. No charging outlets in the terminal or on the plane. Plane had no food to offer for purchase. Expected better from Delta."
Pros: "Flight was smooth and flight attendants were nice."
Cons: "Well delta over sells their flights every time and have to buy people out of their seats. This would be fine if it didn't mean that your seats have to be changed last minute and without your knowledge. I choose a window on purpose because I am claustrophobic. I did not pay for upgrade because I was able to select a seat that was a window...had I known it could change I would have. Zero communication just surprise you have a. Ew seat."
Pros: "Very new plane arrived on time no problems"
Cons: "Nothing everything was great"
Pros: "First class crew was great! Smooth ride, arrived early"
Cons: "Lunch option on LAX-AUS wasn't that good (chicken salad or meatballs), also was pretty sparse on the meal itself compared to other airlines"
Cons: "Missed connection"
Pros: "Crew was attentive, kept us informed throughout, and were friendly. Landing was smooth."
Cons: "Bathroom ran out of tissues and toilet paper halfway through the flight. Alerted the crew, and they added tp. Bathrooms seem to have gotten even narrower, barely any room to move in there! Also, we had to sit on the tarmac after landing for 30 min due to gate traffic. A few minor inconveniences, but overall tolerable."
Pros: "The Delta crew on the flight was wonderful - but the crew at ATL really shined. A huge amount of people for connections arrived at the same time and needed to get through customs and the staff were very calm and efficient in directing everyone and making sure the line moved."
Pros: "The crew was very nice as usual. A bit too many announcements that ran a bit too long. Other than that great folks."
Cons: "No water on the plane so no coffee and no running water in the bathrooms. They did well trying to accommodate but between that and a calibration issue in the cockpit that had us running late it was not the best delta flight I've been on."
Pros: "Clean plane, good service. on time departure, early arrival."
Cons: "I did not like the way the plane was boarded- people could not get into their seats because others blocked the aisles - so chaotic. Passengers were not being rude to one another, it was simply that the process is poor. Could the zones instead reflect both location of seat and area of plane, so that those with window seats at the back board first, then middle seats, then aisle? That way if aisle seats fill first, seated people are not stepping back into the aisle to accommodate others needing to get a seat in that row, while everyone on the gang way must wait for the aisle to clear."
Cons: "New design of the the plane with side to side bathrooms at the back leaves much to be desired. Those were the smallest airplane bathrooms I've ever used!! I had trouble fitting and I'm not a large person!"
Pros: "What they offer is OK."
Cons: "No leg room, seats vastly too narrow"
There were endless delays on all 3 flights, and there was little to no communication concerning the delay as it was happening, on our last flight (YYZ to SJU). One flight attendant was rude; needs retraining.
Westjet staff today came to my aid like everyone would hope for in a time of need. I was unwell on the flight and had to have assistance from the plane into the terminal. Caring and efficient is the best way to describe The staff who helped. Thank you
Not discarding recyclables from cabin beverage and snack service into the trash. Otherwise excellent service and an easy flight.
Pros: "Always a pleasure when flying with Westjet. Crew is always better than Air Canada"
Cons: "Update the seats please. They are so old and there was no cushion"
Pros: "Just a nice easy flight with zero issues"
Cons: "I can’t think of anything"
Pros: "Crew was nice. Hard landing,cramped seats"
Cons: "Our trip got completely rerouted - we are still in Edmonton and expected to be with family in Regina a couple of hours ago. :((("
Pros: "Efficient and fast boarding and getting things ready"
Cons: "Seating is horrible. Not just the space but the cushion-or lack of"
Cons: "Seats too narrow."
Pros: "Flight was excellent. Crew was very courteous and very friendly."
Cons: "The only thing I wish I had more was more other options for fluid besides water."
Pros: "Great crew. Excellent flight and we were even early arriving!!"
Cons: "Could not recline seat in row 30"
Cons: "Poor service before boarding."
Pros: "The flight attendants were nice"
Cons: "Delays are common yes, but the “system” to re-route or re book was a horrid FAIL. I’ve never encountered such inefficient system for something so common as a flight delay. Made a call to Expedia to make changes to hotel reservations and never got the call back for confirmation of requested changes."
Pros: "Short flight, great staff. No food or entertainment, so no rating"
Pros: "Pretzels, Biscott cookies still passed out along w free beverages. Free Entertainment on westjet wifi good too!!"
Pros: "Boarding etc was all fine."
Cons: "Flight crew was rude"
Pros: "Excellent crew and customer service"
Cons: "The flight was 40 minutes late and boarding took 40 minutes."
Cons: "No sink in the bathroom...gross. Also, very very small seats."
Pros: "Friendly service. On time"
Cons: "Not a direct flight"
Cons: "The WiFi and tv on the app weren’t working"
Pros: "Fun, friendly crew on a boring routine short haul flight."
Cons: "Entertainment system was down."
Cons: "So there was a problem with the aircraft. Some cargo nett8ng was broken so they had to move the baggage from the rear to the front hold. The pilot can on to inform us of what was happening, assuring us that our baggage would arrive with the flight. B7t not surprisingly they lied and about 30 ppl didn't get their luggage. It never made it on the flight and won't be until the following morning. So I have no clothes. No jacket for sub zero temperatures. It would great if they could at least tell us that there will be a problem. Not lie I'm not impressed. I'll do my best not to fly westjet again."
Pros: "The staff providing excellent service and kindness for my mother as she requires assistance in boarding and disembarking. She advised she was well taken care of. On time, friendly."
Pros: "Everything was very streamlined, from boarding to landing."
Pros: "Crew were amazing"
Cons: "Loading was an absolute disaster, never seen it so slow before"
Cons: "Late landing as usual and YEG's ground crew wasn't ready ... also as usual."
Pros: "No comments"
Pros: "The people, the timeliness, the attitudes - all were great!"
Cons: "The choice of snacks could be more healthy - veggie cup and hummous maybe!"
Pros: "We are still going"
Cons: "Changes, changes, changes and delayed one day"
Pros: "While the flight took off 30 minutes late, the pilot made up the time in air."
Pros: "On time"
Pros: "Staff friendly and efficient."
Cons: "No Entertainment system which was a huge deal for my partner, but I read my very good book and talked to my very nice seat partner."
Pros: "I like that it wasn't a huge plane"
Pros: "Great service. Friendly. Connections are well timed so you dont have to wait long to transfer."
Cons: "Flight was late and kept getting later as the day wore on. Nobody seemed to know how late we were ultimately going to be and why. Missed my meeting."
Pros: "One of the best flights I have had. On time, Great service and excellent entertainment system. Plus seat had lots of room as well"
Pros: "It was a good flight. Comfortable and on time."
Cons: "I rated food low as there wasn't any nor did I expect it. No problem."
Pros: "The staff was nice, they were very professional, efficient, and friendly, The seats were comfortable the plane was clean."
Cons: "Some of the announcements were a bit fuzzy."
Pros: "Excellent staff. I wish american carriers would take lessons from them."
Cons: "I was sitting next to a 5 year-old boy who had a hard time sitting and his mother had nothing for him to do. He kept kicking me, by accident, and was disruptive and noisy. Finally I decided on a counting game with his m &m's and that lasted for about half an hour. I know that West Jet had mo control over this situation."
Pros: "Airport Terminal waiting area was nice."
Cons: "Changed planes, changed seats after paying for advanced booking. Service was poor, cabin was hot."
Cons: "Got there 2 minutes after check in closed and wouldn't let us fly"
Pros: "Check in time"
Cons: "Had to buy food and my luggage which had my medications didn't arrive with me"
Pros: "Flights were on time"
Cons: "Bad landings"
Pros: "Great pilots, helpful & friendly crew. Appreciate WestJet humour. Smooth fast ride."
Cons: "Plane could use a good cleaning. Windows and table smudged and dirty."
Pros: "Smoot boarding on time leaving earlier they were we supposed to be everything will be smooth"
Not paying for internet after spending almost $300 on a one way ticket! GTFOH! Flight entertainment should be free with all the price gouging airlines do!
Plan left late, scanner was not working.
Pros: "I was able to sleep on the late night flight"
Cons: "Can’t think of anything"
Pros: "Ended up with a row to myself since flight wasn't full and people were able to move to different seats to provide for social distancing."
Pros: "Nothing at all."
Cons: "Not run late, have entertainment on board and provide better snacks."
Cons: "Be on time"
Cons: "Could have been better without mechanical issues, delay."
Cons: "You could have been on time. You negatively impacts ppls lives and don’t give af."
Pros: "Nothing. You’re horrible."
Cons: "You could have been on time. You could be accountable. You ruined my wife’s 40th birthday by failing to fulfill you’re end of the deal."
Pros: "The crew was very friendly and helpful."
Cons: "The leg room was abysmal, Southwest has more leg room and they brand themselves as a cheaper carrier than a American. Also the wifi was either very slow or did not work."
Cons: "Flight attendant for main cabin disappeared after first round of service on a 3 hour flight. LAX is horrible. Delayed 30 minutes for take off."
Cons: "Slightly wider seats"
Pros: "Friendly, comfortable and ON-TIME!"
Pros: "The free entertainment was great! Left on time and arrive time. No lost bags and no incidents."
Cons: "Everything was great! No complaints. We flew basic economy so there were no frills and sat in row 26. The flight was safe and"
Cons: "There was a mom with 3 very rowdy boys in the row in front of me. They disrupted the entire length of the flight! I wish a Flight Attendant had said something to them as the mom clearly didn't care to discipline her kids. Worst flight ever!"
Pros: "Great service and on time flight."
Cons: "Just wish sears would be a bit wider and comfortable. They are not bad but I am sure could be more comfy because I am not skinny."
Pros: "Ontime. Friendly staff. Newer plane. Large overhead."
Pros: "Awesome crew. Very pleasant people."
Cons: "2 hours late. Thanks ohare."
Pros: "I had to sprint from customs in terminal D to skyrail then skyrail terminal A to gate 33, to make my flight. Could not see gate 33 but heard your staff shout out, "San Antonio"? Very grateful they saw me running or else I would have missed my flight."
Cons: "Being put in seat 30E when there was plenty of other seats available."
Cons: "Although I understand turbulence is a common experience during a flight, I would have appreciated a bottle of water from crew after they suspended service."
Cons: "One bathroom for whole plane for 5.5 hr flight. Enough said."
Pros: "Crew was great!"
Cons: "Flight delayed 3x, it was a very long day of traveling."
Pros: "Seats were reasonably comfortable"
Cons: "My console did not work for the entire flight, including the overhead light and hellp/call button. The screen in front of my seat displayed error messages for the entire flight of 8 hours, from the time I got into my seat until after landing. I asked the crew about it before take off. Nothing they did fixed it, not could the screen be turned off completely to avoid scrolling messages for 8+hours. During the flight I was told it couldn't be fixed until after landing. In that case why wasn't it taken care of before my flight ever started? Anyone inspecting the plane properly in between the previous flight and mine would have and should have seen the same error messages on the screen I saw, and resolved it then. ''Hot'' food in the main meal was salty and lukewarm. Also irritating that flights for 3 people booked 5 months ahead of take off with no option for us to choose seats should end up with 3 separate seats at opposite ends of the plane. Should automatically assign seats together for people booking that far out, on a first come first serve basis or allow seat assignment at time of booking by the customer. This flight was about the typical experience most passengers have come to expect from companies who have too much power and really don't care about the customers they are supposed to serve. This is not a reflection of the actual crew on the flight itself, they were average, not bad, but not great."
Cons: "It took 30 ish minutes to wait in line to speak to to an AA rep about what my next steps were to get home from Dallas."
Pros: "It was short"
Cons: "Completely full plane. Ridiculously tight seat pitch. Overhead bins full. 45-minute delay for a dead-heading flight crew. Long wait for checked baggage. No beverage service because of turbulence. Flight crew out of position is a management problem, don't make it an inconvenience for a 737 full of paying passengers!"
Pros: "The flight was so short we did not even get a snack, only an offer of a bottle of water; this was simply due to to short length of the flight. Basic economy had my wife and I 16 rows apart each in a middle seat. I was in the very last seat on the plane. Flight attendants were attentive and surprisingly very nice, legroom is non-existent (same as every flight in plain coach)."
Cons: "High cost to prebook seats was twice what Spirit or Frontier would charge"
Pros: "Friendly staff"
Cons: "Rude customer"
Pros: "Comfortable flight on-time Good service Great attitude from the crew and the airport personnel"
Cons: "no TV or movie screen"
Pros: "Attendants were so nice as kind"
Pros: "Really like how smooth and easy was to aboard my plane."
Pros: "Once we got underway everything was excellent and fast."
Cons: "Flight was delayed due to the original plane being hit by a bird."
Pros: "Great customer service, very friendly and helpful. Plane was very modern and high tech which made it great for our two year old toddler. The whole experience went considerably better than we expected since we did not know how our son was going to handle it. All in all we were very happy thanks to the wonderful AA staff that helped us at each stop."
Cons: "Limited drink and food choices. It was a short flight, so I think it's understandable."
Pros: "this flight only takes an hour so really nothing is an issue. again, there was plenty of overhead storage so nothing ended up under the seat."
Cons: "Sat next to a dog guy and the crew did not help with the situation"
Pros: "crew was nice"
Cons: "never was told that a shuttle was needed to get from gate to actual aircraft. I almost missed my flight because of this."
Pros: "The only thing I liked about my flight from DFW to San Antonio was the fact that I FINALLY got to go home."
Cons: "The fact my layover was in Dallas, I couldn't board on time because of our departure from Denver being delayed from ice, and the gate got switched about three times. I've never been in a standby list, but I barely made it. I'll never want to fly through DFW again!!! The American Airlines employees were mostly inconsiderate, with the exception of two staff members. Not sure about this airline again."
Cons: "The crew was late because of an incoming flight they were rude to other passengers and seemed to have an attitude after a long day they made very few announcements but the flight went fast"
Cons: "I was forced to check my carry-on bag because it was too big according to the gate agent. I travel weekly, always carry-on my luggage and I have never been told it needed to be checked. AA had a ticket counter agent that was on a mission because she had a roll away cart parked by the jet way door to collect all the luggage she wouldn't allow on the plane. Very customer unfriendly!"
Pros: "The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins."
Pros: "The flight was quick and everyone was nice."
Cons: "No entertainment but it was only and hour flight."
Pros: "Delayed more than one hour. No apologies or explanations. Personal entertainment wasn't working on for some people."
Pros: "I got home."
Cons: "Waited 1 hour on the plane with no explanation."
Pros: "Flight delayed which allowed us to make connection after long runway and customs delays. Crew friendly and helpful. Prompt cabin service. Baggage brought quickly in SAT. Clean plane. Power source."
Cons: "Local pickup at SAT is now devoted to taxi. Airport police rude. Most people picked up at 11PM and hard for cars to get to curb or see passenger due to taxi line. Both terminals terrible after several experiences in last couple months. SAT worst pickup experience that I see national and international travel. Obvious that cabs and air port police are the worst congestion problem I experience."
Cons: "Time was on point. And the flight was smooth. No complaints"
Pros: "After missing my flight by a few minutes, AA booked me on the next flight which was only a 40 min wait, which was a blessing."
Cons: "Missed my initial flight due to how long it took to get my baggage to go through customs (after arriving from Japan.) My baggage was then left in Dallas and I had to wait until the following night to receive it."
Pros: "Staff and customer service were great"
Pros: "Nice airplane, it appeared pretty new. Everything was clean."
Cons: "My screen was out so I didn't get to use the new technology. I could see other people using it for maps and stuff. It looks neat."
Both outbound and inbound they changed the aircraft which meant our good seats got changed to bad. The flight times got changed twice as well. Not what you wanted on New Year’s Eve. Lots of people missed connecting flights.
Pros: "Really appreciated AC getting us on an earlier flight as our scheduled flight was delayed over 2 hours due to weather."
Pros: "Nostalgic plane ride"
Cons: "Use more modern plane for these short trips. No drinks offered due to turbulence. Old Bombardier plane had no way of storing carry-ons other than beneath seat, thus limiting leg space"
Pros: "The flight was comfortable some of the crew were nice though not all"
Cons: "The food was horrible. Entertainment was limited. The boarding process is terrible. Staff needs to learn to smile more."
Cons: "Air Canada has completely gone down the tubes and super quickly."
Pros: "got an upgrade to Business Class but on those small flight - meh"
Cons: "The recline didn't work nor did the sound on my TV."
Cons: "Lack of communication. Crew was unattentitive and seemed to not know protocol or appear to have things under the control."
Pros: "Everything went well From boarding to exiting the aircraft."
Cons: "Sound system on the in-flight movie was horrible. Headphones didn't work in the jack, static obscured the sound. Tried different headphones but had the same result. Not too much of a problem. Flight was short and wouldn't have had time to watch the full movie anyway. Everything else was great. Staff was amazing. Seats were comfortable. Boarding was fairly quick."
Pros: "Able to Get later flight since original flight cancelled."
Cons: "flight delayed 2 hrs because of weather. Staff did not want to reschedule my next connector, just the Toronto flight"
Pros: "The flight wasn’t full, so I sat in my own row,?which offered spare leg room (I’m 6’2”). Time to fix the leg room issue on Rouge flights — it’s 2018."
Cons: "Crew seemed uninterested in general. On phones in back while people struggling to find luggage space. Coffee cups and plastic utensils, etc, stored in overhead bins so people at the back had to search for carry-on space elsewhere, again, without assistance from on board crew. Offered service only once and many were sleeping so didn’t get anything. The overall check-in process could be easier, as the app doesn’t always work as it should."
Cons: "seat pitch pretty tight."
Pros: "Arrived at destination"
Cons: "Ground crew were horrible and unnecessarily rude It’s difficult to deal with hoards of people, I get it, but we were pleasant and cheerful and were treated with harsh indifference, decided to seek another agent and he was dismissive Everyone was treated like they were annoying and troublesome children! If AC would just find nice people who have a hint of compassion we’d accept being late and squashed"
Pros: "The full experience"
Cons: "Pay for wifi"
Cons: "Too long to board and a little disorganized at boarding"
Pros: "This time I didn't have to pick up my luggage in Toronto, it was lucky!"
Pros: "The staff on board the plane were excellent."
Cons: "The wireless entertainment system is slow and glitchy and did not work on an older iPad. The food was subpar but by airline standards was middle of the road."
Pros: "Friendly staff"
Cons: "Old plane, no in flight entertainment"
Cons: "Threat , people stoll my staff"
Cons: "1, no food 2, pay for the luggage 3, very small leg room 4, too low temperature in the cabin and no blanket"
Cons: "Both flights were over 1 hour late. Weather was fine so difficult to understand delays."
Cons: "Flight was delayed for several hours, while the crew assured us it was on the way. When it landed they still said it was being prepped. Then at 10pm or so, they said it was cancelled. Then we waited another hour and a half to speak to representatives and get our hotels. Then another hour to the hotel to go to sleep. Because I had to be back at the airport in 7 hours to catch the next flight. It would have taken me 2 hours to drive to Seattle from Vancouver."
Pros: "Crew were excellent, flight itself was comfortable once finally underway"
Cons: "My flight was delayed, never given an explanation. My bag did not arrive with my flight from Victoria to Toronto. I was never told why this happened, and I was refused entry through customs and forced to miss my connecting flight."
Pros: "Short flight"
Cons: "Cramped seating"
Pros: "Once I made my flight (the next day) everything went smoothly"
Cons: "Online checkin does not inform passenger if their passport is suitable for travel. Although my online checkin was successful, once at the airport the attendant would not allow boarding because expiration was within 6 months of travel - a requirement for certain countries. It would be much more efficient - for airline and passengers - if the online check in system can catch this before arrival at the airport."
Cons: "There was a 90min delay on all flights going to toronto due to construction in toronto yet air canada (knowing this) boarded everyone on time anyway and made us sit on the runway for over an hour. They could have left us in the lounge until they were ready. Parents with babies do not appreciate such thoughtlessness. But hey, as far as air canada was concerned, they left the gate on time."
Pros: "I've always had adequate flights with AC. No one goes over and beyond, but everything is as you would expect. A smooth flight."
Pros: "Nice staff ...diverse too ..all good"
Cons: "They had known about a mechanical issue all day and did not notify anyone until 1 hour before departure. They ultimately had to get another plane but only after >4hr delay. Seems to me like delay could have been avoided or at least predicted so we could have made appropriate arranements. Big domino effect of inconvenience on the last day of the year makes for very bad experience."
Cons: "My bag did not make it. After dealing with this airline I was not surprised. They told me to call back in 3 days."
Pros: "This was my first time using Air Canada and I was so excited after seeing all of the wonderful photos of this luxurious aircraft! Upon boarding, I sat patiently as I waited for my boarding group (3) to be called. Once my group was called up, i waited in line next to board while to the right of the line therw was an inpatient mob of group 4's & 5's eagerly waiting to board. The announcement of group 4 and 5 boarding sent the mob into a frenzy and they shoved their way in front of all of us group 3's knocking me down. The Air Canada staff did not assist nor did they do anything to regulate groups and ensure everyone's safety. I have never been more disappointed in an airline. Im fine now in case anyone cares."
Cons: "This was my first time using Air Canada and I was so excited after seeing all of the wonderful photos of this luxurious aircraft! Upon boarding, I sat patiently as I waited for my boarding group (3) to be called. Once my group was called up, i waited in line next to board while to the right of the line therw was an inpatient mob of group 4's & 5's eagerly waiting to board. The announcement of group 4 and 5 boarding sent the mob into a frenzy and they shoved their way in front of all of us group 3's knocking me down. The Air Canada staff did not assist nor did they do anything to regulate groups and ensure everyone's safety. I have never been more disappointed in an airline."
Cons: "had to pa for poor selection (the cheese "platter" ran out quickly :( )"
Pros: "Very pleasant flight; excellent entertainment options to while away the time. Excellent crew."
Cons: "I was held aside at the customs area and had a difficult time figuring out what was going on. Signage was less than helpful, and staff were unaware of why I was being held. After over 30 minutes during which the gate staff could only tell me to wait and watch for my initials on the electronic board, the staff learned that some bags on my arrival flight had been accidentally diverted to Canadian customs rather than US customs, and passengers could not proceed to connecting flights until our bags were located. The customer service staff then worked very hard on our problem. I was instructed to re-book my flight, since by now the doors were about to close - but that customer service person could not re-book me, and I had to queue up again for another agent. When I got to the desk, that agent was able to get me approved to board my flight sans bag, ran me to the front of the Immigration line, and got me to my gate in time to board. I deeply appreciate her assistance, as my family was already on the plane."
Cons: "After crossing in a 787 from Zurich this small older jet to Austin looked and felt like 15 years ago. Bathroom was bad for a 6'2" guy."
Pros: "The price was decent."
Cons: "I was travelling with a 13 yr old and expected to be seated together when I booked. I didn't know I needed to pluck my seats if I didn't want to pay extra. The woman at boarding moved our seats, however, closer at boarding, which I thought was pretty considerate."
Pros: "Crew was surly overall on flight. On ground they looked bored-one on first leg of flight seemed hung over"
Cons: "Changed my flight home do my layover went from 1 hr 30 min to 5 hours!"
Pros: "The space I had for my feet and legs"
Cons: "The lights that had to stay on during a red eye flight"
Pros: "There was a meal... But it was served hours after take off, which was delayed."
Cons: "Old plane, showing its age. No seat back entertainment (just streaming) which wasn't on the whole time. But since there were limited outlets for power, which didn't work the entire flight, it was difficult to use. Very warm, no individual air. Reading lights not pointed at the right seats and very easy to turn on accidentally. Beverage service only at meals, which was served half cups so dehydrating. A couple washrooms were out of service, so always crowded. Aside from the meal, which was fine, and the package "breakfast" (a piece of banana bread) felt like a very discount domestic flight."
Pros: "Great airplane service, people and amenities"
Pros: "Very fast flight"
Cons: "In flight Audio didn't work"
Pros: "Friendly staff and movies for children"
Cons: "Flight was delayed over 4 hours due to Air Canada needing a mechanic to check and sign off on the tire tread on one of the wheels, the ground staff enforced the carry-on bag size arbitrarily and inconsistently, and the entertainment system froze up and reset itself at least 3 times on the flight. Apart from the captain, the rest of the Air Canada staff exhibited the usual bureaucratic and defensive behavior I have unfortunately seen multiple times before. They're expensive (with a nasty computer algorithm that raises the price by over $100 each time you browse flights. The first time I checked, it was $300+; by the 3rd time it was over $600. When I used a VPN, the price magically went down to $300 plus, which was still a lot) and the experience is generally unpleasant. I have to brace myself for their lack of common sense behavior every time I deal with them. If I didn't have to fly with them, I wouldn't."
Pros: "Great valve"
Cons: "Delay in boarding by about 20 minutes. Had to stand in line for about 1 hour because we were not allowed in the terminal seating area until the previous plane's passengers disembarked."
Pros: "Great service (Business Class)"
Cons: "Delayed 1.5 hours due to fueling issue in YYJ (not Air Canada's fault) Breakfast (business class) never varies and is getting somewhat boring"
Pros: "The aircraft was clean, flight on time, service and staff were very professional and courteous."
Cons: "Boarding should be from the rear of the aircraft to reduce congestion in the aisles. Need more vegetarian food options."
Pros: "I was able to be put on later flights (my first leg was delayed several hours due to weather), but the staff either didn't have information and/or directed me elsewhere to obtain information. That's about all good I can say about the trip."
Cons: "Poor communication from Air Canada staff about when the next flight would be, moving us off the plane after it had to return to Victoria, only to send us back on within ten minutes or so."
Pros: "These are a work horse for the AC Fleet, no entertainment but it is a relatively short flight."