My main issue is that I paid approximately CAD 200 to select four seats for the first flight. However, when I arrived at the check-in counter, I was told that the seats had not been assigned, and my family was relocated to the last row of the plane. I was traveling with two young children, ages two and six, which made the situation especially frustrating. I paid for a service that I did not receive, yet Alaska Airlines did not offer any refund or reasonable solution. I am extremely disappointed with how this was handled and will not fly with Alaska Airlines again.
The whole staff was amazing. Courteous and so helpful. Smiling all the time.
Very satisfied with the trip, using Kayak and Alaska Airlines.
CREW ON AIRCRAFT WAS GREAT. GREATLY DISAPPOINTED WITH THE ALASKA AIRLINES LOUNGE IN SEATTLE. I PAID FULL FARE FIRST CLASS TICKET FROM YYJ - SEATTLE-CHICAGO-CMH. THEY SAID THE NEXT FLIGHT WASN'T LONG ENOUGH TO ENTER THE LOUNGE. UNBELIEVABLE. WHAT DOES IT COST FOR A CUP OF COFFEE AND A DONUT? I PAID FOR A FIRST CLASS TICKET. DELTA ALSO OFFERS SAME ROUTE, SO JUST BECAUSE OF THE COST OF A DONUT, I'LL BE USING DELTA MOVING FORWARD.
The staff is excellent paying attention to your needs which in my case is the need for wheelchair assistance. I will try to fly Alaska Airlines whenever possible and recommend to my friends and family to fly Alaska Airlines!
Well it was late 35 minutes for boarding. Something you can't make up in a 5 1/2 hour trip? There IS no entertainment. There IS no food. The comfort is so so. You guys used to be so good. You charged me for check in baggage, then ask people to check it in for free while waiting to board?! Shame on you for turning into Spirit and Frontier Airlines.
Plane was having problem once in the air. Had to come back, wait, change plane. 5h30 delay…
It would have been nice to get a heads up on the security measures in Canada. I have global entry and haven’t used a clear plastic bag in years, but got stopped because of it. I know it’s not Alaska Airlines responsibility but it would have been nice to have a link in one of our emails.
Friendly and on time Would have appreciated if they’d been able to help with seats etc on our other onward flights with British Airlines
Nice friendly staff. Did not like being in the very last row on red eye.
Everyone was extremely friendly and nice, from the front desk to the cabin crew!
I like that we landed safely and that my dog was safe underneath as well. Outside of that, we were 45 mins late for a direct flight that is 1.5 hours long. And 2 of my 3 bags did not make the flight. Only my dog was onboard.
The pricing was split into an ultra basic fare with a comfort seat upgrade. This is misleading. Never were we shown an ultra basic fare. What this did because the fare category was ultra basic we could not bid on an upgrade first class seat. All e mails from WestJet were for ultra basic category with my wife and I upset as we could not confirm this with anyone from your firm.The check in counter were not going to allow our carry on but after some checking saw we had ultra basic and a comfort seat upgrade. They could not figure out how this was done. Now we have to go through this again at the gate in Mexico. Unless I missed it - please let customers know the billing in future. Respectfully. Gary & Nancy Moughtin
I wasn’t checked in for the third leg of my flight, my bag was checked through to Dublin but when I went to the gate in Toronto they said I wasn’t on the flight and had given my seat away. I had to wait 24 hours for another flight and instead on the one I had booked it was now 2 flights.
Our biggest complaint was a major schedule change that was not communicated to us in any way. Luckily the time change went later not earlier so we did not miss the flight. Our email addresses and phone numbers were on file but we received no email no text message no nothing. Short flight so not much to say.
The check in was quick but the counter person didn’t inform me that the flight was delayed. I was also not informed of the boarding gate. When the plane landed there was a mixup at the gate with the ramp crew which delayed the flight further. All in all the experience didn’t meet the standard I’ve come to expect from WestJet
Again, flight was late. It’s expected of this airline now i guess.
The checked luggage still hasn't arrived yet. 42 h later. We saw it being unloaded in the stopover location. It was. 5 hour layover so it wasn't a rushed transfer. One positive aspect, it was close to being on time and the crew that came on the clean the plane was very efficient.
Poorly staffed check-in in Victoria. Unhappy WestJet person on counter. Then our flight was delayed by 2 hours, which meant our luggage failed to make the flight to LHR. Overall poor communications to passengers. Fortunately the flight from YYC to LHR was good and on time.
They delayed flight because lack of staff then missed connection. Never flying with kayak or weather
