Nice short flight. No problems!😀
Such a nice atmosphere with comfortable seats. When I have a choice it will be Alaska
Easy to check-in and smooth flight.
Flight was delayed 2 and a half hours because of fog. The captain let us know there would be a delay after the entire plane was boarded (there had been fog all morning, this was a known issue before boarding)
Flight delayed over 6 hours with multiple changes to flight status and times for eventual departure. At one point flight was cancelled so we booked a hotel only to have the flight rescheduled to after midnight so we had to scramble to cancel our hotel which might not be refunded. Worst experience with Alaska air to date.
Got me from A to B. I like Alaska Air, that’s why so fly them.
Pros: "The crew was good. The problem was our Qantas flight from Auckland New Zealand, to Sydney, Australia, to San Francisco, to Seattle didn't sync with Alaska Air. We arrived in San Francisco after a very long flight. We had gotten our boarding passes in Auckland. When we went to board in SF, there was a glitch and they wouldn't let us board. It took a long time to get that fixed. We missed our flight (with our luggage on it), and had to wait several more hours. Plus Alaska Air had cancelled a flight mid morning and the trickle down result was many people were stuck and waiting on flights. Then we had to wait for a crew to come, then they found something wrong with the plane so had to get in a new plane. It was a long and hard day for everyone."
Cons: "I don't know how you sync airline tickets but if they had synced as they were supposed to, none of this would have happened."
Pros: "The flight crew was great, and the flight itself was smooth. The plane was very clean."
Cons: "There was an issue that was beyond the control of the ground staff (the ladies and gentlemen at the check-in counter) that resulted in a three hour delay. I think they could have been a little more forthcoming about the whole situation instead of just saying “we’re working on it, safety is our number one concern at Alaska Airlines.” They however give us a voucher for $75 credit toward our next flight with Alaska Airlines, and that notification came through before we had even disembarked at our destination. I appreciate their understanding and willingness to try to make an undesirable situation better. I would fly Alaska Airlines again."
Pros: "Flight from New Orleans to Seattle was smooth and quiet."
Cons: "Since Alaska Air used an aircraft from Seattle to return to Seattle, mechanical issues created a seven-hour delay in departure. Alaska expected us to remain at the gate, even though they had no intention of replacing the aircraft that would take 5 hours to arrive ONCE it eventually left Seattle. Upon arrival in Seattle, we were told we could only continue to Anchorage by splitting up, each of us taking a different flight. I checked with gate agent because had received notification of ONE of my three bags being on the carousel at Seattle, rather than going to Anchorage. She assured me all three bags were going to Anchorage. Arriving there 19 hours after our appearance at New Orleans Airport, we found one of our bags had indeed been left in Seattle. 8 hours later, still no bag or call. Good thing there are a dozen Seattle to Anchorage flights per day."
Pros: "Great service."
Pros: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Cons: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Pros: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Cons: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Pros: "Very pleasant crew."
Cons: "Very late in departure from Victoria. Long long delay in receiving oversize baggage. Incorrect directions by airport employees in Seattle, resulting in wrong floor, rescreening. But very helpful Alaska enployees to assist in unscrambling."
Pros: "I missed my flight and the lady who helped me get on the next flight was so helpful!"
Cons: "On my flight I was freezing. I saw first class received blankets and many of them were not being used. I explained to the flight attendant how cold I was and asked if I could purchase a blanket. I’m a very understanding person, but even after all of my attempts to warm up (i.e., drinking hot water, moving around, etc.) I was miserable and on the brink of tears. I understand staff must follow company policy but I found this to be horribly inhumane. After reaching out to corporate my issue was never resolved."
Pros: "Crew was pleasant and very polite. I like that one carry on was included in my ticket. Enough leg room. Love the free in flight movies! Glad I didn’t have to purchase a beverage either."
Cons: "I will never understand the way boarding works. Did going from window groups, middle seat groups to aisle seat groups not work? I hate having to squeeze through and hope I don’t knock anyone in the face with my bag. I don’t like I can’t pick my seat and that my seatbelt is a little too tight. If I get a seat in the back I’m waiting for everyone else to get on and then for them to get off the plane. I guess I’ll have to pay the $75 fee for “first class” next time since that’s the only way to update my seat. And if I have a “saver rate” ticket - I should be able to still change my flight within 24 hours. I wanted to come back a day earlier and it was the same price! But I would’ve had to cancel and repurchase for an additional $200!!!"
Pros: "Everything was dandy. A completely uneventful flight"
Cons: "Can’t thinkmif anything I didn’t like"
Pros: "We left on-time, without delays."
Cons: "There was a loud child behind me, but that has nothing to do with the airline, unless they enforced a silent cabin more."
Pros: "Simple ways that make the atmosphere in the air a little more welcoming and friendlier."
Pros: "I was happy it was a nonstop flight on a somewhat new and very clean plane. Plenty of leg room, though the seat almost felt narrow and the person next to me was on me the entire trip. Seat comfort was good, I prefer firmer padding on a longer trip. Attendants were attentive and quick about helping passengers but felt like they didn’t want to be there. Boarding was also fast, though slightly confusing."
Cons: "I didn’t like that after I booked my ticket Alaska moved the time to much earlier in the day and I had to take off work. There’s no built in screen; tablets are available to rent, but for the price tickets are I shouldn’t have to rent something or use up my battery. Plus having to either hold my phone/tablet the whole flight or use what little space I have on my tray to prop it up isn’t enjoyable. Also the snacks were lacking, one bag of cheese crackers was my only option for a flight over 5 hours."
Pros: "The crew was really nice and professional"
Cons: "We had to make an emergency medical landing which is fine it had to be done. But then we had to wait a while for catering to come and bring us food. Most of us had already gotten off the plane to use the restrooms and get food. Then because the caterers took to long they cancelled the food order and told us they were having fingers out food vouchers. It was annoying g cause we had already gone and gotten food and spent our own money. Now everyone booked it off the plan to get food and we now waited another hour for people to come back. So altogether the plane was delayed 4 hours they could have just given us the food on the plane for free."
Pros: "Overall, good flight."
Cons: "I pay for first class because I want a higher level of peace and quiet and a lower level of distractions. On two instances, first during the mid flight cockpit bathroom break, and second during the 30 min final descent, the crew engaged in conversations between themselves in such load and animated voices that it was impossible for passengers sitting in the first four - five rows to ignore them. During the cockpit break, the young handsome pilot flirted with the young beautiful flight attendant who had positioned herself to block access to the forward bathroom. They chatted for what seemed like 10 min, her standing and facing us, him standing directly behind her, also facing us. We felt like we were on a soap opera set. And during the final 30 descent into Seatte, when we from Florida were extremely tired, the two forward flight attendants talked with each other in such load voices that it was impossible to keep reading my book. Admittedly, they were just chatting, but doing so in such a load voice that we could not escape."
Pros: "The flight crew was incredibly sweet and helpful; one of them even gave me their personal TUMS when I said I didn't feel well."
Cons: "The flight boarded 30 minutes early; I arrived to my gate at the time of when my ticket said boarding started, but they were already calling final boarding call for my flight. I completely panicked. The plane was clean but the seats are very close together and there were no complimentary snacks- even though it was a 6 hour flight. On my flight back from Seattle on Delta, we got a complimentary meal AND a complimentary snack. I was expecting my Alaskan flight to be better based on everything I'd heard from friends, but my return Delta flight showed Alaska up; it was a spacier plane with way more food offered."
Pros: "Flew in premium economy - relatively comfortable. They had really good cheeseburgers for sale. The flight attendants were all professional. Had a special captain who came out of the cockpit to speak to the passengers over the intercomm. He was funny, personable and helped get the flight off on the right foot. I have about 350,000 miles with Alaska and about twice that number on other airlines. This was the first time I ever experienced such a personable interaction from a pilot. Flight attendants can be entertaining but pilots usually are too serious to make the passengers happy to be on board."
Cons: "They did not have Priority boarding for first class and MVP."
Pros: "I always enjoy flying with Alaska. The crews are generally nice and the leather seats are comfortable, even in cattle class. I like that they often give out the Biscoff biscuits, yum. I had lots of room on several of my flights, on one of them I had an entire row to myself, which was awesome."
Cons: "The fact that even on 5+ hour-long flights they still charge for the food is a little silly to me. But maybe that's how they all do these days. Still, it's unfortunate, or, it might have been nice to have more than one snack served up on such a long flight. The wifi is a little hard to maneuver, even with an instruction card. The Go-go inflight thing is cool, but they don't really advertise that you need to download the app while you're still on the ground...which they should advertise in their concourses or something."
Pros: "Flight was on time-ish, no trouble really. Call center folks were great."
Cons: "Our original flight was cancelled with no explanation. My girlfriend was notified of this and I was not. When I called to get my flight details I was informed that I was to fly out on a completely different day instead. After explaining that there was no chance of that happening, the call center rep was happy to help. The flight was now an American Airlines flight booked through Alaska. About 3 days before our flight we both received calls from American saying that they did not have our passenger information. Apparently Alaska just didn't transfer that over. We also now had two confirmation codes as the returning and connecting flights were still with Alaska. Once we got to the airport on the day of I was able to print my American Airlines boarding pass, however I could not print my Alaska boarding pass on neither American nor Alaska's kiosks. It was a redeye flight as well so there was no staff at the check in counters yet. We ultimately did get to our destination, but it was such a completely unnecessary headache to get there."
Pros: "Good plane on time"
Cons: "I’ve got the latest iPad and software but entertainment system could not connect Only snack food for sale on an evening flight"
Pros: "on time"
Cons: "I have never been on a flight where I was bumped in the leg or arm repeatedly. Passengers were constantly up and down the aisle along with the carts hawking their wares. I trussed myself up like a turkey with the seatbelt so I wasn't on the armrest so as not to get hit again. My grandson who is a lot smaller than I, tried to put his head down to sleep on the tray table. He looked so uncomfortable. I know the deal is butts in the seats, but even the seat bottom is horribly uncomfortable. These planes have become cattle buses. I put up with it because there is no choice and I can't afford first class."
Pros: "Missed my flight at it was rescheduled for $25 without asking a questions"
Pros: "N/A. Because of bad weather on Vancouver Island, my flight to Vancouver was delayed two hours and I missed my 230p flight to Seattle. Alaska had no other flights available from Vancouver that would get me to San Diego and other later flights that day from other airlines were over booked. I stayed the night and flew out the next morning on a direct flight to San Diego. The flight was fine. The flight crew was nice, they offered us drinks and snacks and the air condition worked. The reason I included the AC is sometimes it doesn't work and that's miserable. There's not too much else to add."
Cons: "I had booked my flight to take off at 2:30 PM, but when I checked into London Gatwick, my boarding pass given was 7:30 PM. Of course there's no Alaska desk so I couldn't ask anyone there. When I got to Vancouver, they said they weren't sure why I was bumped, but there were seats left on the plane. However, I had to go to the gate to change my flight because I had a checked bag. Got to the gate, and of course, it was sold out. And they told me they weren't sure if the 7:30 PM flight would be taking off. So I grabbed my bags, made my way via train/bus/hitchhiking across the American border where my dad picked me up. Never got a single reason why I was bumped in the first place."
Pros: "Very good service"
Cons: "They sent one of two bags on an earlier flight than we were on and we thought they had got lost"
Pros: "We had a flight attendant, by the name of Bob, on the flight from SLC to Sea-Tac. He was very animated and lively through the flight, for instance during the safety demonstration he would carry on conversations with those of us close to him seamlessly and effortlessly, plus make funny gestures -- such as a thumbs-up when the seat-belt was correctly fashioned -- during the presentation. His wife was the head attendant (?) who gave the instructions, and he had fun with that as well. These are two people who do their job well, enjoy what they do, and leave a positive experience in the hearts of those they serve. I think they would be a fantastic feature story in Alaska Airlines magazine in the future."
Cons: "I've never liked the limited food choices and entertainment on flights from SLC to Spokane or Seattle. I know they are short flights, but a little more could be put in. I know Delta has on-flight entertainment from LAX to SLC, perhaps this should be done."
Cons: "Flights cancelled or delayed warm water nasty warm old orange juice. Both flights leaving Denver to Seattle and Seattle to Eugene Oregon were delayed rerouted my flight return flight was cancelled and I was put on a flight that would not get me back to Denver in time for my flight back to Boston had to call and rearrange that that made me have to fly out of Portland instead of Eugene very inconvenient then that morning's flights both delayed sitting for half an hour on the runway and then 45 minutes on the runway will not fly Alaska again"
Cons: "The flight was 4 hours late. I wasted an entire day sitting in the airport. You knew that the flight was late hours in advance and should have texted or emailed me to say as much. Instead, i checked in on time, and within 10 minutes we went from 'On Time' to four hours late due to equipment and crew. Very inconsiderate and unappreciated to your customer. The flight should have been free after such an inconsiderate gesture on your part. Instead, you send me a gift certificate that obligates me to spend more money with you in order to redeem it, and then within a certain period of time. If I have choice in the future, I'll lean toward a different airline than yours. You clearly do not value my time nor my business."
Pros: "Nothing. I didn't take flight due to punishing re book procedure that Alaska employs to basically steal money from it's customers."
Cons: "They weight the value of 1st leg much higher than the return AND they want to charge you $125 change fee. My grandma passed away and I needed to reschedule my itinerary. Alaska stuck to their policies (you know, those pages of microscopic text that is written by lawyers for sole reason of screwing the customer.) I just felt really abused; told them to keep the useless "credit". I booked with Delta. At what point does a company forget who they are supposed to be serving? Perhaps the people that are actually giving you money and keeping you in business?"
Pros: "Crew on flight was good. We left late but made up the time in flight."
Cons: "We purchased 2 one way tickets and were given confirmation of purchase. When we arrived at airport to check in we were told we were on standby only. If we could not get on the flight then the soonest we could fly out was 48+ hrs away, arriving in Seattle at 2 AM on Monday morning. we had no one available to pick us up, we live 1 hr away from airport. After many announcements and many incentives offered 2 young ladies did give up their seats and we could get on. The flight went well but we were extremely upset with the promise of confirmation and the obvious overbooking. It probably is what many airlines do but not good customer service was given to us. We often fly Alaska but this was a bad experience."
Cons: "All legs of my trip from San Jose to Seattle to Philadelphia and back were all delayed; so much so that on the trip to Philadelphia, I had to be rebooked on Delta; and on the trip back to Seattle, I almost missed my flight due to a 50 minute delay on the runway waiting. I found out that "officially", the plane was "on time" because the plane closed the doors on time. Also, same thing from Seattle to San Jose, we were delayed 30 minutes due to a tire that needed replacement. Again, "officially" we were on time, because the doors had closed and we were just sitting inside the plane."
Pros: "I've always liked Alaska, but they really blew this one!"
Cons: "Mechanical delay started as a "few minutes back to the gate", then 1 1/2 hrs sitting on plane at the gate without updates, then "get off the plane while we turn off the air", another 2 hrs without definitive info, then "we're bringing in another plan in a couple of hours", then after 5 hours of waiting, an announcement that flight is cancelled. Finally they announced a replacement flight setup for 8am, but at 4am, Alaska sent texts that the replacement flight was delayed till 1:30 pm. We finally left Palm Springs for Seattle at 2:40, 26 hours late. But the worst part of the experience was the terrible communication. A few e-mails or texts or PA announcements as the time passed would have saved about 90 passengers the frustration of waiting hours at the gate area and ticketing desk for info about options. Alaska should have been more respectful of its customers. Minimal effort was made to answer our questions."
Pros: "First off Bonnie at the boarding gate was phenomenal , She has an amazing disposition ( especially at 5:00 in the morning ) she greeted each and every customer by name and with a smile ! Our flight was delayed for 2 hours as we sat at the gate while problems were fixed . The Captain made sure he kept us informed as each problem occurred and was fixed . The rest of the flight crew remained patient and attentive , which of course kept all the customers onboard calm and patient as well . My daughter just moved to Seattle and if this is the norm for this airline I will continue to use them for my future visits ! Elizabeth"
Pros: "The crew"
Cons: "Not being informed why flights were delayed at all,wether a one hour delay, which I had on my first flight or a four hour delay. Felt I was not being informed , felt I was cornered into taking the last possible flight to Boise not even knowing I would get there. Then to top it all off, I was prevented , by an Alaska man from taking my suitcase after arriving from Kelowna, BC into Seattle, in taking my 6:45 flight to Boise though I had a half hour to get thru TSA. Upon rebooking a flight, it became apparent I would be on the last flight into Boise but that was delayed 4 hours! The topping on the cake was my luggage had 4 hours to get on board BuT did not get there. Why must it be inspected twice? My luggage was still in Seattle Jan. 5. It finally came in late, by that time we drove back to Hailey, Idaho. Thankfully my luggage arrived by 1:00 am Jan. 6 ! Sorry, I was not impressed. On one flight Dec. 18 , to BC, Canada, the Alaskan stewardess said she was sorry but could not even offer us water, reallly? Susan Teed"
Pros: "Once we were in the air it was fine. But lots of problems before - see following."
Cons: "This flight was very confusing and flow of information was poorly managed. I got an email about 3 hours before takeoff that the flight was cancelled, then another that it was reinstated. Then when I called to speak to an agent I was told it moved from one airport to another in a nearby area. There was a free shuttle from the original airport but I elected to take a taxi since it would be quicker and there wasn't much notice. So I made it to the new airport on time but those who came via shuttle took ages, delaying the rest of the passengers. Taxis should have been guaranteed covered for everyone so that we could have departed on time, which impacted on everyone's day. And the flow of information could be much more accurate and streamlined in the run up to departure instead of constantly being changed. It was very confusing."
Pros: "The in flight crew is friendly and courteous."
Cons: "My 06:05 am flight was cx'd on 12/6 due to weather condition. I was moved to another flight which would turn a 2 hour direct to 8+ hours to Las. It would not work for me, and there is no other resolutions that Alaska airline could offer. So I had to buy a new ticket from Delta at the airport and flew out at 7:30am. Noted the very next Alaska flight @7:30am and the rest of the direct flights for the day to Las were all on time departure flights. I must say that i am disappointed for Alaska's emergency contangecy plan and its response to a mild conditioned winter weather, and afterall the "best resolutions" that the airline could offer."
Cons: "There was a 20 minute flight delay before we boarded. They announced there were mechanical difficulties, which took further time. After we left the gate, we were told that our pilots had timed out and we would need to return to the gate to get a new crew. We taxied for a long time back to the gate, then there were further delays while they added the gas they had used in taxiing. In the end, we arrived more than 2 hours late. It is hard to understand why they didn't anticipate this and replace our pilots before we left the gate. This was the return part of a round trip ticket; there was also a more than 2 hour delay on our earlier flight due to mechanical difficulties."
Cons: "They kept canceling flights even though other flights were going out of Seattle and landing in Bozeman. But the gate agents were promising that the next flight wasn't gong to be cancelled and that I was going to have a seat, so I didn't book another flight from Seattle to Bozeman on a different carrier. So I spend 3 full days waiting at the boarding gate with the gate agent saying boarding would begin in 30 minutes the whole time. Finally they just sent me back home to Oakland. I missed my last chance to see my grandfather alive. He just passed away. To add insult to injury, they they wouldn't refund the ticket because I "used" the ticket for a lovely vacation to the Seattle airport for 3 days."
Cons: "The check in process was cumbersome with being able to partially get checked in at a computer kiosk and then having to wait in line to see an agent while other people are jumping the queue and not having to wait... then having stood in line for 10 minutes an agent tells you that you could have been in the "fast" lane... but there is no or little signage indicating which line you should be in.... that's frustrating. Don't expect your customers to be unconsciously aware of all of your convoluted business practices... put some signs out... we at least like a hint. Other than that, for air travel it was a very good experience."
Cons: "The Seattle airport needs to get it together and expedite the security process. So slow, some people likely missed their connection, and definitely most were at heightened levels of anxiety."
Cons: "My initial flight was at 0800; I got to the gate before 0800 and was told I couldn't board the flight even though it was still at the gate and was still before the flight time. I had to pay to rebook my flight, spent over $200 in rides to and from airport, had additional parking fees and was several hours late to work. I have many family members who work in flight service so I understand that employees don't like to re-do paperwork; however, being there before the flight time and being denied cost a lot of work time and money. I have always had great experiences with Alaska so this one was quite a disappointment compared to their usual great service. :("
Cons: "Something unexpected came up and I was unable to fly out on the date the ticket was purchased for. I contacted the airline several weeks to see what options I had to switch flights, or get a voucher for a later date. No flexibility. I purchased a one way ticket for $125.60 and they have a cancel/transfer fee of $125. So I had a wasted ticket that just flew empty. I asked if I could transfer the ticket to someone else... They said $125. They told me if I had purchased the travelers insurance it still would be the same fees as well. Not earning my business."
Cons: "I reach at airport on time and report at customer service but it was for my surprise to to hear from the counter person that I was late and my flight is gone (though I saw same flight was there after about half an hour). Then they put me on later flight and charged me $25 for that. When I appealed the counter lady said "$25 is better otherwise you would have to pay $125.""
Pros: "The crew was just fabulous. They give you excellent service with out attitude."
Cons: "What I didn't like was how they boarded the plain. I understand the logic of boarding back to front but not enough organization at that gate. Too many people bunched up because the rows were not called appropriately. May I suggest that after the first class, children and assisted folks get in the plain that they call passengers by sections, for example: the last 10 rows first, then the next 10 and so on. so everyone is not just blocking the front part of the gate. So it will be more orderly and quickly to board. Not enough was said over the loud speaker about how people should be boarding, as most other airlines board front to back first and that's my 2 cents. thank you."
The seat back entertainment screen didn’t work at my seat. Staff was great.
The plane was hot. my seatbelt was too small; of the 4 planes we were on on this trip, this was the only belt I had a problem with. The in-flight entertainment screen was not responsive so it was stuck on one movie the entire flight. This experience was very much unlike any other Delta experience.
Airport experience is exhausting. Extremely long lines for check-in and then even longer lines at TSA. Hand sanitizer stations are almost all empty and in the mens room, people are crowding together to get soap from one dispenser that has just a bit left... flight was no better than Southwest Airlines, and it took over an hour for the bags to start coming out. Delta bag claim attendant just said, "I don't know what's going on with them, just wait a bit longer".
As with the outbound flight, this return flight was not full - maybe 40-50%. As they started boarding they announced they located a few people the help with 'load a balance' of the aircraft. What they had done was to compress all passengers in the middle of the plane leaving no space between anyone. It is difficult to understand why everyone is required to wear Masks, then relocated to remove all space between passengers, when there was ample room to allow everyone to be seated with space between.
Great service during the pandemic.
As a silver medallion I don’t know how to request upgrade and when I call delta I have been on hold 3 times for over 2 hours each and can’t reach anyone.
Pilots found a smooth flight path! Wowza!!
Pros: "We flew from Anchorage to Boston via Seattle. If there had not been a delay in Anchorage, the flight would have been excellent. However, there was a mechanical problem earlier in the day with a plane to Cincinnati. Our flight was scheduled to leave Anchorage at 4pm, but Delta decided to take our pane from us and use it as a substitute for the original but nonfunctional Cincinatti plane. A ridiculous decision. The Cincinnati people already had missed all their connections, but now all the Seattle people missed theirs as well. When we finally got to Seattle 3 hours late (just before midnight), the desk agent said that Delta had no hotel rooms for us and also no hotel vouchers. We thus had to find a room and pay for it on our own. The next day, we had been rescheduled to Detroit and then on another flight from there to Boston. The flight to Detroit arrived nearly 30 minutes late, and we just barely made our connection. Had we missed it, we would have had to spend that night in Detroit. Delta did its best to keep the two of us together. On the Seattle-Detroit flight we were on opposite sides of the aisle in the same row, but that was in a row right behind a bulkhead, making it easy for us to walk over to each other. On the Detroit-Boston flight we were next to each other. Both flights were completely full, so Delta must have made some effort to keep us together as well as possible."
Cons: "Delta should not have made the dumb decision to take the Seattle-bound plane and use it as a substitute for the malfunctioning Cincinnati plane. Delta should have provided accommodations for the stranded travelers once they arrived in Seattle."
Pros: "The crew members were nice and didn't bother while sleep when giving out snacks & drinks (I've had this done to me before, annoying). Plane was comfortable because it wasn't packed, so was able to have a seat empty in-between me. The entertainment offered was really good, the connecting to the Go-inflight WiFi was a bit difficult, but no biggie."
Cons: "THE DELTA TERMINAL AT HARTSFIELD AIRPORT, ATLANTA, IS DIS-ORGANIZED!!!! THERE WAS NO ONE GIVING PROPER INSTRUCTIONS FOR DROPPING BAGS OFF, PEOPLE WERE EVERYWHERE IN EVERY KIND OF MADE LINE!!! ALMOST 30 - 40 MINUTES OF WASTED TIME, THIS AND THE SLOWEST TSA PROCESS CAUSED MANY TO PROBABLY MISS THEIR FLIGHTS, INCLUDING ME (THANKFULLY MY FLIGHT WOUND UP BEING 3HS DELAYED - THAT'S NEXT). DELTA SHOULD INFORM TRAVELERS ABOUT TIMES WITH THEIR BAG DROP AND TSA!!! 3HRS TO GET A SMALL PART THAT ONLY TAKES 2 MINUTES TO FIX, I'M VERY GRATEFUL IT WAS FOUND WHILE ON THE GROUND, BUT AFTER 1 AND HALS HOURS COULDN'T WE HAVE JUST CHANGED PLANES!?!?! I WAS SUPPOSED TO BE HOME AFTER 10A, WASN'T UNTIL ALMOST 2P.."
Cons: "Crew was abrasive and put off by people asking for service. Monitors had to be rebooted 3 times. Ran out of water and snacks."
Pros: "Crew is amazing and friendly"
Pros: "Super comfortable and inflight entertainment was amazing"
Cons: "Space on airplanes"
Cons: "Flight into Seattle delayed, flight out of Seattle to Minneapolis delayed flights out of Minneapolis to Bismarck delayed. Ran from gate F to gate c24 arrived at 10:23 p.m. Slight to the park at 10:25 p.m. and they closed the door on me as I was running up there. Ran across the entire terminal to get there and they would not let me on. Last Flight of the night to Bismarck. Missed my uncle's 90th birthday party. Would not give me food voucher. Delta gate agent told me she would lose her job if she did not close the doors 8 minutes prior. However the Minneapolis flight waited for 15 minutes for people to board that plane. How does that compute? Why would they not wait 3 minutes for me rather than pay the money to put me up in a hotel?"
Cons: "Miniature candy bars are not sufficient for an hour and a half flight."
Pros: "Flight was cancelled - we were moved to an Alaska Air flight. That is why all of the NAs. What was good is that the moved us to another flight in a timely manner. Also, the gate attendant kept everyone informed of what was happening."
Pros: "On time"
Cons: "Flight attendants not friendly"
Pros: "Food was so good. Crew was also very nice."
Pros: "Every one but the gate agent at Detroit going to Seattle at 7:40 loading time on 4-11-19. She was mean and curt and would not get my seat corrected I had to sprint for at least a mile to even make it. We landed the same time they were boarding"
Cons: "The attendants on the Detroit to Seattle flight suggested I go talk to the gate agent to get my seat corrected. They said the flight was not full. So I did. To be greeted again by the mean agent you told me to take my rear and get it on the plane that the attendants didn’t know anything"
Pros: "Good service"
Cons: "Video system locked up at my seat"
Pros: "Crew and generous pours of wine"
Cons: "The food was at best edible"
Pros: "The flight left on time and arrived on time, crew was pleasant and helpful."
Cons: "I am over 6 foot so comfort for me isn’t possible. It was an older aircraft so the seat monitor was of the older version but it did work and helped to pass the time while I was in my no leg room seat! I am NOT over weight! With turbulence there was only one opportunity for inflight beverage service."
Pros: "Boarded and left JFK on time and arrived 15 minutes early to Seattle. Love DELTA."
Cons: "Was not allowed to check in even tho flight was delayed. Horrible!"
Pros: "The nice staff and entertainment options."
Cons: "I usually fly delta and have a great experience - unfortunately my flight from Detroit to Seattle was not. To start off, i was flying with two other people and we were not able to get seats together, and the whole seating process with delta is really difficult even when I had called weeks in advance to see if they could try and seat us together. I understand with main cabin tickets you can only choose your seat as you check in, but it would be nice to be able to request seating with a person/group you are flying with. I was placed in the very back row of a busy flight, and noticed that the horrible smell from the bathrooms which made it unpleasant. As said above, I normally have a pleasant experience.. but being a delta sky member I feel as though i do not really receive any differences as to a non-member. I hope this review helps for the next customers! Thank you."
Pros: "Entertainment on the flight was fantastic."
Cons: "Delta really struggles with trying to get everyone in the plane in an orderly fashion. Window seats must climb over all of the aisle passengers that got on before."
Pros: "Surprised to see the hostess serving food on a domestic flight. Were courteous when we were sitting on the tarmac for 3 hrs waiting for clearance."
Cons: "Folks at the boarding counter were rude. Had one bag as a carry on, and was forced to check it in. Whereas saw other folks stow their two personal items in the overhead cabin."
Pros: "Flight attendants were great!"
Cons: "Flight was super late, I’m hearing impaired and there’s no apparent closed captioning option for anything I was trying to watch"
Pros: "On the first leg I liked the entertainment options. There were plenty of current content to watch and the screen was good enough. I still resorted to my iPad after a while but it was more because I wanted to watch something specifically rather than I had to. The food was decent but as usual the good stuff runs out before you get your turn. Order special food next time."
Cons: "I don’t like any airlines boarding process in general. They always seem inefficient and slow. I didn’t like the free headphones they passed out. They’re so awful that they really ruin whatever you’re trying to watch."
Pros: "I like Delta but this crew had such a shi**y attitude it was contagious. Yikes!"
Cons: "The gate staff and the flight staff. Rude"
Pros: "It was short and fast."
Pros: "We boarded quickly, in zones. Staff were professional and courteous."
Cons: "Perhaps more than just 2 episodes of some TV programs eg Goldrush. Also more current shows."
Pros: "Staff were friendly and boarding was and getting off was easy because flight was super empty. Timeliness was appreciated too."
Cons: "Seats don't recline far enough."
Pros: "Was able to sleep for once. Nobody in center seat."
Cons: "Crying babies"
Pros: "Delta has great seats, friendly employees and engaged managers and pilots. Even their customer service Center reaches out to help on suggestions. I am flying to Portland for School over 40 round trips and I am saving $4,000 vs Alaska Air. Plus I get miles and discounts with the Delta Amex Card. I am very pleased."
Cons: "I don’t like harsh change in schedule fees but it forces me to plan. I wish the Seattle to Portland Eve flight landed in time to catch Portland Rail system at 11:50 PM"
Pros: "Gate personal kept us notified about flight delay. Flight crew was very positive on plane and they were as miserable about the delay as we were. Snacks and drinks were brought out. The gate crew keeping us updated is what saved the name of Delta. If she didnt do that people would have been angry."
Cons: "Flight was supposed to depart at 0730. Actual departure was 1045. Three out of seven of the flight crew were not happy about how badly they were being treated by call center and /or management while they were delayed with us at gate. Snacks were brought out because of delay but they were just junk food. Nothing I could eat due to allergies."
Pros: "The seats"
Cons: "We purchased tickets together and our seats were not together when we checked in. We had one small roller bag for the two of us and we ended up having to gate check it along with 3 other people and then there was clearly enough room for it once we were boarded."
Pros: "Tons of free entertainment on the screen in front of your seat! Movies, games, and details on your flight, all available on your touch screen. USB charging is also available."
Cons: "No one told us they wanted everyone with a roller carry-on to.check their bags. An attendant told my sister that her bag needed to be checked. We did not receive this notification until we were at the gate, boarding."
Cons: "Left about 2.5 hours late because of a broken seat of all things. Apparently Delta doesn't bother to have maintenance staff on site at the airport."
Pros: "I LOVED the 2 seater plane, so comfortable traveling with a companion and not having the third person."
Cons: "Boarding. It seems that it would be smarter to board from the back forward. I didn't have any food so I rated that wrong. Maybe add an N/A to the survey."
Pros: "Received sky boarding despite having a seat near the front. I like the smaller plane because there was plenty more leg room where I was (9c). A variety of free snacks were offered along with starbucks coffee, score! I wish I'd brought my ipad to take advantage of the free wi-fi and movies in-flight. Take-off & landing were very smooth despite a delay upon take-off. Made my connecting flight with time to buy lunch."
Pros: "The flight was quick and quiet with a kind crew and captain that had a great smile."
Cons: "I didn't like the food."
Pros: "Availability of flight. Quick flight, on time"
Cons: "Lay over"
Pros: "Complimentary snack mini-meal. Early departure and arrival. Availability of extra seat and elbow room. Free movies."
Cons: "Entertainment screen would not tilt to comfortable angle when passenger in front of me reclined his seat, and the screen/system stopped functioning properly near end of flight."
Pros: "Getting to the correct destination."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "New comfort seats. Nice staff. Pilot kept us continuously updated."
Cons: "Unclear info on upgrade [priority boarding when upgraded?]. Inability to upgrade ticket made using mileage points or upgrade at counter at gate."
Pros: "The seats were the widest with the most cushion and padding I've ever had on any flight, I think all their seats were like that. The plane we were on had more leg room than your average flight. Also the backs of the chair were very tall, leaving even mpre head room perfect for tall people . I fly a lot and sometimes my knees hit the seat in front of me or when they recline it shoves the tray to close to you. Not on this flight there was enough room for me to lay back in the seat had the adjustable headrest that went up and down and also curved in to hold your head from falling on your neighbor next to you. Love the fact they had the USB plug-in in front of you. And the crew constantly kept coming through to empty trash and offer beverages. The plane was clean bathrooms in front and back of the airplane. Over all quiet engine and we were above the wings. Temperature good."
Cons: "The crew member that was checking in people at the gate would talk so fast we could barely understand what he was saying on the overhead announcement. I was traveling with someone who was hearing impaired so we were unaware of that they were getting ready to board. The electronic TV monitor wasn't updating to say boarding to notify people that would be helpful for the hearing impaired. Or--if a crew member is muffled on the announcement or talks too fast you can't understand or know what's going on. The most frustrating thing for me and my daughter we were both expecting to use Delta online entertainment. There are no monitor screens in the seats in front of us on this plane. So we were able to use our phones, but it would not download and once It finally downloaded we couldn't upload any of the movies. Connection speed way too slow. The warning said there were too many people on it at that time. Also I like it when they offer free headphones for people that don't have them. An example that would benefit people that don't want to listen to loud people on the plane or babies that are crying."
Cons: "Three bags were left at Paris and were delivered to me only after more than 48 hrs - lock of one bag was missing and other bag was in damaged condition"
Pros: "They had aircraft flying to my destination. All other airlines were booked for the time and the destination I had in mind."
Cons: "Long Delays, Over Booked Flights, Customer Service is not helpful, Wrong info delivered by Customer Service, No boarding gate info, Luggage was damaged, and I was charged a large premium with no added value. Delta sold me a 1st class flight because of their delays and overbooking their flights. This was because they could not fulfill the ticket I had. This was Delta's solution to their problem caused by them. I still have no idea why the flights were delayed. On top of all this, I overheard a walk-on pilot ask if there was room for him to catch a lift home. The flight attendant responded with "absolutely this flight is not full at all, you can sit right here". Wait I had to pay 200 bucks extra for an overbooked flight and you are having your Delta representatives say different. This was my first and last trip with Delta. I spent 1000 dollars for round trip ticket from Seattle to Spokane WA. No way is that OK or acceptable under any circumstances to treat your customers like this. The best part about all of this is, I have sent feedback and called customer service to talk to a manager to hear the blame put on back on me. Perception is reality Delta. Awful service, awful prices, awful care, awful communication, and awful value for the money."
Pros: "Bags arrived on the belt quickly"
Cons: "Why is there not saying precheck to use after you've been funneled through customs? ATL is advanced enough to have kiosk for arrival, even for those confused and not with global entry, but then forces you to wait in security line instead of the typically faster tea precheck line. Every minute I'm in line, I'm not spending money"
There were endless delays on all 3 flights, and there was little to no communication concerning the delay as it was happening, on our last flight (YYZ to SJU). One flight attendant was rude; needs retraining.
Westjet staff today came to my aid like everyone would hope for in a time of need. I was unwell on the flight and had to have assistance from the plane into the terminal. Caring and efficient is the best way to describe The staff who helped. Thank you
Cons: "Provide entertainment. Seats and legroom seem to get smaller every year"
Pros: "The crew took care of my wife and I when our flights were accidently cancelled. Literally were the last people on the plane. It was unbelievable to see their efforts and patience. Completely grateful."
Cons: "flight was delayed 2 hours, could have been some better communication on the delay"
Cons: "It would have been better if the flight wasn't delayed got hours while we were stuck on a plane!!"
Pros: "Always a pleasure when flying with Westjet. Crew is always better than Air Canada"
Cons: "Update the seats please. They are so old and there was no cushion"
Pros: "Just a nice easy flight with zero issues"
Cons: "I can’t think of anything"
Pros: "Crew was nice. Hard landing,cramped seats"
Cons: "Our trip got completely rerouted - we are still in Edmonton and expected to be with family in Regina a couple of hours ago. :((("
Pros: "I did not make it on the flight as the time was given was 5:35 and the flight left at 4:00."
Cons: "I was not given correct information and being a very novice traveller did not check the information."
Cons: "Seats too narrow."
Pros: "Flight was excellent. Crew was very courteous and very friendly."
Cons: "The only thing I wish I had more was more other options for fluid besides water."
Cons: "Missed my connection"
Pros: "Great crew. Excellent flight and we were even early arriving!!"
Cons: "Could not recline seat in row 30"
Cons: "Poor service before boarding."
Pros: "The flight attendants were nice"
Cons: "Delays are common yes, but the “system” to re-route or re book was a horrid FAIL. I’ve never encountered such inefficient system for something so common as a flight delay. Made a call to Expedia to make changes to hotel reservations and never got the call back for confirmation of requested changes."
Pros: "Short flight, great staff. No food or entertainment, so no rating"
Pros: "Pretzels, Biscott cookies still passed out along w free beverages. Free Entertainment on westjet wifi good too!!"
Pros: "Boarding etc was all fine."
Cons: "Flight crew was rude"
Pros: "Excellent crew and customer service"
Cons: "The flight was 40 minutes late and boarding took 40 minutes."
Cons: "No sink in the bathroom...gross. Also, very very small seats."
Pros: "Friendly service. On time"
Cons: "Not a direct flight"
Pros: "Fun, friendly crew on a boring routine short haul flight."
Cons: "Entertainment system was down."
Cons: "So there was a problem with the aircraft. Some cargo nett8ng was broken so they had to move the baggage from the rear to the front hold. The pilot can on to inform us of what was happening, assuring us that our baggage would arrive with the flight. B7t not surprisingly they lied and about 30 ppl didn't get their luggage. It never made it on the flight and won't be until the following morning. So I have no clothes. No jacket for sub zero temperatures. It would great if they could at least tell us that there will be a problem. Not lie I'm not impressed. I'll do my best not to fly westjet again."
Pros: "Crew were amazing"
Cons: "Loading was an absolute disaster, never seen it so slow before"
Pros: "that you can connect to wifi on air, awesome service, and very helpful when I was very late for my check in, they made it easier for me to still get on the plane"
Cons: "Late landing as usual and YEG's ground crew wasn't ready ... also as usual."
Pros: "No comments"
Pros: "The people, the timeliness, the attitudes - all were great!"
Cons: "The choice of snacks could be more healthy - veggie cup and hummous maybe!"
Pros: "We are still going"
Cons: "Changes, changes, changes and delayed one day"
Cons: "I didn't like having to go outside in the cold to board the plane and to deplane."
Pros: "On time"
Pros: "Staff friendly and efficient."
Cons: "No Entertainment system which was a huge deal for my partner, but I read my very good book and talked to my very nice seat partner."
Pros: "I like that it wasn't a huge plane"
Pros: "Great service. Friendly. Connections are well timed so you dont have to wait long to transfer."
Cons: "Flight was late and kept getting later as the day wore on. Nobody seemed to know how late we were ultimately going to be and why. Missed my meeting."
Pros: "One of the best flights I have had. On time, Great service and excellent entertainment system. Plus seat had lots of room as well"
Cons: "The media system barely worked."
Pros: "It was a good flight. Comfortable and on time."
Cons: "I rated food low as there wasn't any nor did I expect it. No problem."
Pros: "The staff was nice, they were very professional, efficient, and friendly, The seats were comfortable the plane was clean."
Cons: "Some of the announcements were a bit fuzzy."
Pros: "Airport Terminal waiting area was nice."
Cons: "Changed planes, changed seats after paying for advanced booking. Service was poor, cabin was hot."
Pros: "The flight attendants were amazing!"
Cons: "The head phone jack for my tv was broken which was annoying but not the worst thing ever because I just listened along with my wife beside me. If I hadn't known the person beside me and have been able to listen to share theirs it would have been way worse."
Cons: "Got there 2 minutes after check in closed and wouldn't let us fly"
Flight attendants have been very rude!
Pros: "Had an exit row seat, 17D. Lots of leg room."
Cons: "Entertainment and food/drinks"
Pros: "Seats were okay, even with an upgrade, still tight and I'm only 5'3". Drinks and snacks were served so plan ahead for food to Hawaii. Otherwise, I feel like there staff was great and doing their best to make everyone safe and respected."
Cons: "Very little seating at Phoenix airport."
Cons: "Honestly, I think it was a great flight. I’m used to rude flight attendants, but this crew were great. Probably some of the best flight service I’ve had. I’m going to try to keep flying AA from now on."
Pros: "Attentive crew very appreciated!"
Pros: "Good seat. Good movies."
Cons: "A better range of free food choices would be nice."
Cons: "In flight entertainment was broken"
Pros: "Not much"
Cons: "The customer service, both on the phone & in person"
Pros: "One of the crew members seemed to have a chip on his shoulder. Most other were nice."
Pros: "Very smooth boarding process. Made an announcement early that later groups would have issues with finding overhead space and asked for volunteers to check bags at the gate at no charge. Made things go very well without any delays."
Cons: "Nothing to improve. Very well run."
Pros: "The seat? Very uncomfortable"
Cons: "The seat for the longest flight could be more comfortable"
Pros: "I love the inflight entertainment"
Cons: "Half of the screens were down. No Gluten free options."
Pros: "Fast boarding"
Cons: "No WiFi at all on the plane. Entertainment was only their station on screens on the barriers. As often happens with American First Class staff, they did the requirements in the same way service is better at chipotle than Taco Bell. Interior plane noise was very loud. Must be the last year on lease"
Pros: "Good entertainment"
Cons: "Flight was delayed 3+ hours due to no qualified pilots available to fly to HNL"
Cons: "Flight was delayed for no apparent reason."
Pros: "All the service was good"
Cons: "I am handicapped and there was no attendance at the gate once I arrive in Honolulu, no wheelchair assist to help me to the baggage terminal."
Pros: "Newer plane. Standard American amenities. Fast WiFi and live TV channels."
Cons: "Had to Deplane 3 hour delay. No compensation no offerings no nothing."
Cons: "Sfo-phl flight was delayed just long enough to miss connection. Standbys were full. Instead of arriving at 10a it’s 7p"
Pros: "It was a small plane so the crew pulled larger totes and packed them separately. It worked very efficiently given the circumstances."
Cons: "Very tight quarters, but ok for short flight"
Cons: "Had a mechanical problem and took us 30 minutes to take off"
Pros: "The gate agents took great initiative to line up new fights for possible missed connections."
Cons: "Didn't appreciate an hour delay because a crew member decided not to go to work today and there seems to be no planned contingency staff at the airport for early morning fights. Made me late to PHX, and I had to run across most of the airport to make my connection."
Pros: "Crew was nice and the staff at LAX was cool. Everything else was ok to good."
Cons: "My checked baggage got left behind at LAX. I got it the next day."
Cons: "This was the worst flight experience of my life I will never flyAmerican again"
Pros: "Great vegetarian meal."
Cons: "Rude gate agents who did not inform passengers timely about the 2.5 hours delay. Post the delay after the expected departure time, etc. Terrible experience."
Pros: "Beautiful new Boeing 777, comfortable seats. Smooth flight. Skillful landing. No delays."
Cons: "Nothing to eat - one cookie!"
Pros: "Clean plane"
Cons: "No food"
Pros: "Same as above"
Cons: "Same as above"
Pros: "The crew on American Airlines flight #109 from LAX to HNL was excellent!"
Pros: "There were charging ports for every seat."
Cons: "The flight crew kept going onto the intercom for no reason. Every ten minutes or so someone would get on just to hold the button and let go or say enjoy your flight. Also, there was no food and didn't ask for anyone to board before zone 1, including us service members"
Pros: "Nice people at the counter in Paris!"
Cons: "How They managed the cancellation!!!very poor! Send to Miami!!!very desagreable people at the counter there! No one flight was in time going to Europe!!! I arrived a day later !missed my train connection to Strasbourg.!!!! Coming back could not confirm my flight because the page did not allowed me to do so.....my place was all ready given!!"
Cons: "Rude American Airlines staff. Flight delay of more than 7 hours. No accommodation given. One of the dirtiest airplane and traveling vehicle ever flown."
Pros: "The crew was nice"
Cons: "It felt like flying low cost, no entertainment, they had screens in the center but I couldn’t see it cause I was sitting by the window, and no choice of what to watch."
Pros: "Personal service and care by the ticketing to seat our family together"
Cons: "on a 7 hour flight over the pacific ocean and you dont provide a meal? you fly from egypt to germany, a 3 hour flight and you get a meal, so what's your excuse?"
Pros: "Liked that the restroom was near by (9E). Liked that there was the option of watching a movie."
Cons: "Didn't care for the choice of shows/movie on monitors. I paid for an upgrade for row 9 - and was unfortunately seated next to a very large man, which meant that there was no escaping the fact that our arms or legs touched. Obviously an older plane, because there were no outlets (again, paid for upgraded seats). Previous flight was WAY better and I was in the regular seat."
Pros: "The onboard entertainment options were great."
Cons: "I don't understand advertising an outlet at every seat and not providing converters from the European outlets on an American domestic flight."
Pros: "Never again. I had a connecting flight with a one hour layover and almost missed it. The plane to charlotte was very late boarding. Once i land I rush to my gate because I only have 20 minutes before they start boarding ; I get to the gate and have to wait almost an hour. At this point I still havent eaten because I am waiting around by the gate and the attendants are not communicating any information. Then they finally tell us that the reason the fligt hasnt boarded was because the flight attendant misplaced her luggage in the previous flight and was waiting to arrive to the terminal. Now how is that my issue? American Airlines needs to do better!"
Cons: "Six hours of delay on the outward trip; five hours delay on the return trip. Don't count on American to get you to your destination when it says it will."
Pros: "Missed a previous connecting flight due to delays, but staff was able to get me on a next flight out, two hours later."
Pros: "It was empty and there was a lot of room. It was nice and quiet. They still served snacks and drinks. Can't complain!"
Pros: "I like the quite clam and smooth flight. The attendants were very helpful; and kind."
Cons: "I did not like that fact that I change me flight to the next day and had to pay $200.00 for a ticket change. I feel if there are opening we should not have to pay an additional charge of $200.00. $50 for a ticket change is understandable, but $200.00. Things do happen and changes must be made. Cynthia J. Black- Finch email@example.com"
Pros: "Free military upgrade was awesome. Thank you AA. In flight entertainment was good because it was free. And thank you for the USB outlet, now if you could just do that for ALL domestic flights i would never fly anything other than AA. Also, my connection was late and AA held the flight for me and 11 others to our final destination to Honolulu. Thank you American Airlines."
Cons: "Some of the flight crew were awesome, and some reminded me of my 3rd grade teacher. Overall good but not great. Nothing to really complain about though."
Cons: "The flight attendants were not very pleasant; almost pretentious. One had a passive aggressive attitude towards an older couple next to me with questions regarding the exit seats. The flight attendant was short and quick to snap. This was the couples first trip to hawaii and the attendant gave them a sour impression leaving the plane. I was disappointed."
Pros: "Nostalgic plane ride"
Cons: "Use more modern plane for these short trips. No drinks offered due to turbulence. Old Bombardier plane had no way of storing carry-ons other than beneath seat, thus limiting leg space"
Pros: "Roomier seats overall, the headrest screens and USB ports are great!"
Cons: "We paid extra for seats with more leg room and got the same as everyone else. Why the charge? Our departure was delayed. The plane had some sort of fragrance regularly coming thru the ventilation that irritated my sinuses and made me ill. The water for the only service on the flight (for coach anyway) was warm and tasted odd. Cabin temperature was too warm (multiple logical arguments can be made for cooler temps over warmer)"
Cons: "Air Canada has completely gone down the tubes and super quickly."
Pros: "Flight was not overbooked Flight left early & arrived early No delays from AC"
Pros: "The flight wasn’t full, so I sat in my own row,?which offered spare leg room (I’m 6’2”). Time to fix the leg room issue on Rouge flights — it’s 2018."
Cons: "Crew seemed uninterested in general. On phones in back while people struggling to find luggage space. Coffee cups and plastic utensils, etc, stored in overhead bins so people at the back had to search for carry-on space elsewhere, again, without assistance from on board crew. Offered service only once and many were sleeping so didn’t get anything. The overall check-in process could be easier, as the app doesn’t always work as it should."
Cons: "seat pitch pretty tight."
Cons: "Temperature varied widely throughout the flight. Entertainment system down for over an hour. No fresh food left for the back of the plane - Late departure."
Cons: "Employees very poorly trained in dealing with problems. While our flight was okay, the previous flight was overbooked and a number of transferring customers were bumped because their flight was late. I understand this is common practice, but the employees handled it VERY poorly, even yelling at the passengers when they voiced their dismay at what was going to be a very long layover after a very long international flight."
Pros: "Friendly crew, good food and comfortable seats"
Pros: "Service is good"
Cons: "Film selection is ok."
Pros: "Friendly staff"
Cons: "Old plane, no in flight entertainment"
Pros: "Flight attendant was great"
Cons: "Overbooked flight. Only able to board because someone missed flight. Delayed flight by over 30 minutes."
Cons: "1, no food 2, pay for the luggage 3, very small leg room 4, too low temperature in the cabin and no blanket"
Pros: "Crew were excellent, flight itself was comfortable once finally underway"
Cons: "My flight was delayed, never given an explanation. My bag did not arrive with my flight from Victoria to Toronto. I was never told why this happened, and I was refused entry through customs and forced to miss my connecting flight."
Pros: "Short flight"
Cons: "Cramped seating"
Cons: "Flight was about an hour late due to crew problems."
Pros: "The price was good and connections were well-timed, and my seat-mate was a nice guy!"
Cons: "There was no food on a 5-hr international flight, the video screen didn't work well, and the flight attendant was having a rough day. And we took off at least 30 minutes late due to a couple of technical issues."
Pros: "Flight crews were great."
Cons: "Ground crews and Air Canada's booking system caused no end of trouble. Weather started the problem but human error meant an incredibly stressful rebooking, requiring three agents at ticketing plus the IT help desk just to figure out what the agent I had reached over the phone had done. In Quebec City not nearly enough agents to check bags; huge lines, people being shunted to the front so they wouldn't miss their flights."
Pros: "Our flight attendant, Sabrina, was fantastic. Quite friendly and helpful. You can tell she loves her job. She patiently answered questions and made the flight really pleasant."
Pros: "Crew friendly and helpful. Short flight. Great service (got a soda and pretzels on a 30 minute flight)"
Cons: "Small, worn plane."
Pros: "Short flight. Simple. Smooth."
Cons: "There was a short delay because crew was caught up in security."
Pros: "It was a very short flight, but with all the weather issues in Seattle at the time, they did everything they could to get us off on time (maybe even early) to avoid air traffic control delays."
Pros: "I was really tired and the plane was full but I could nap. Baggage came quickly."
Cons: "No free meal because not technically an international flight I guess."
Pros: "We liked the entertainment options and the crews were very friendly."
Cons: "We didn't like not having blankets on the round-trip flights between Seattle and Toronto."
Pros: "Not really stands out as a positive."
Cons: "Overall came across as not up to the standards of other carriers."
Pros: "I flew Seattle to Vancouver to Montrail to Nice. Sept 2 2016 on the way home I flew Nice, Frankfort, Calgary to Seattle Sept 12, 2016"
Cons: "Food from McDonalds would have been 10 times better than food they served. I ate only 2 bites and it smelled bad and made me feel nautilus."
Pros: "Media and staff very good"
Cons: "Airport was empty, plane was empty. But still had to wait to get on due to filled with people who put suitcases away that sat near front but not first class."
Pros: "I liked that I was able to pick my seat. I love the exit row."
Cons: "Being woken up. But it was for a good reason. Personal safety."
Cons: "Air Canada closed the door ten minutes before departure although the knew we were in the terminal trying to get to the gate. Air Canada charged us $315 for a flight two hours later."
Pros: "The price was decent."
Cons: "I was travelling with a 13 yr old and expected to be seated together when I booked. I didn't know I needed to pluck my seats if I didn't want to pay extra. The woman at boarding moved our seats, however, closer at boarding, which I thought was pretty considerate."
Cons: "For the price, the length and the fact that it was an international flight. I would have expected not to be required to paid for luggage and to have some food been provided to us. In particular, after the return flight was delayed considerably due to airplane issues."
Pros: "Flight was on time.Seats were comfortable with adequate leg room."
Cons: "There was no snack offered, just food for sale, and it was a long flight. Also there were several movies listed in the entertainment guide that were not available on the entertainment system. There were not many movies available at all."
Pros: "I enjoyed the selection of movies that they had."
Cons: "Seats are wildly uncomfortable and cramped. I guess that is what you come to expect from flying, but man does it suck. Longer flights, over 4 hours, should include a complimentary snack. It is a long while to go without food, and paying 5 bucks for a small pack of candy is a bit ridiculous."
Cons: "Seats did not recline. It was one of the least comfortable flights I've been on in th past few years."
Pros: "The space I had for my feet and legs"
Cons: "The lights that had to stay on during a red eye flight"
Pros: "Their 787 is indeed a dream to fly! The flight felt much shorter than on other airplanes."
Cons: "Their website didn't work for checking in, then their offices were closed most of the time, with no 24 hr support, leaving me high and dry on several occasions when I needed to check in, and when I needed to make a special meal request."
Pros: "Always seems to happen with some leg of an Air Canada flight....and they couldn't find my luggage, so delayed my boarding at Customs, too."
Cons: "They overbooked the flight and would not allow me to board even though I had booked my ticket months in advance."
Cons: "Flight was delayed over 4 hours due to Air Canada needing a mechanic to check and sign off on the tire tread on one of the wheels, the ground staff enforced the carry-on bag size arbitrarily and inconsistently, and the entertainment system froze up and reset itself at least 3 times on the flight. Apart from the captain, the rest of the Air Canada staff exhibited the usual bureaucratic and defensive behavior I have unfortunately seen multiple times before. They're expensive (with a nasty computer algorithm that raises the price by over $100 each time you browse flights. The first time I checked, it was $300+; by the 3rd time it was over $600. When I used a VPN, the price magically went down to $300 plus, which was still a lot) and the experience is generally unpleasant. I have to brace myself for their lack of common sense behavior every time I deal with them. If I didn't have to fly with them, I wouldn't."
Pros: "Flight was on time. Was able to move from my assigned centre of row seat to an aisle seat, which however was I'm the last row outside the toilets. Checked bag came quickly in Seattle. Descent was gradual enough, or something, that my ears, which normally hurt excruciatingly from about 20,00-10,000 feet, barely bothered me."
Cons: "Check in, customs, etc in Toronto was a series of long long lines that took nearly 1.5 hours (not AC's fault but an unpleasant aspect of the trip). Plane was full and very cramped, impossible to get up and walk. The tv monitors on my side/half of the plane conked out midway through flight."
Pros: "Service was great, food provided on our international flight was delicious and more than plenty. Beverages were tasty, the check-in and boarding process was very smooth and well organized. My wife and I definitely had a great experience."
Pros: "The aircraft was clean, flight on time, service and staff were very professional and courteous."
Cons: "Boarding should be from the rear of the aircraft to reduce congestion in the aisles. Need more vegetarian food options."
Cons: "My chair didn't lean back and the entertainment monitor did not work for about 2 hours."
Cons: "Flight was delayed two hours due to maintenance issues"
Pros: "I was able to be put on later flights (my first leg was delayed several hours due to weather), but the staff either didn't have information and/or directed me elsewhere to obtain information. That's about all good I can say about the trip."
Cons: "Poor communication from Air Canada staff about when the next flight would be, moving us off the plane after it had to return to Victoria, only to send us back on within ten minutes or so."