Ad experience - been flying many years with them but they are losing out to other carriers with their service and bagage / seating policy. My 2 12-yo kids were not placed with the parent. Absurdity.
Short flight so it was okay. Nice crew, all very pleasant and professional. We were near the back in row 27 so just as we got our drinks, we started our descent so had to drink very quickly!
KLM remains a quality flag carrier airline which maintains its standards whilst all their competitors are lowering theirs.
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
Our first flight was delayed so we missed our connecting flight. However it was easy to book a later flight on their app.
My flight was delayed by 6 hours then I missed BOTH of my connecting flights, I then had to stay in the AIRPORT at JFK because soooooo many people also suffered from missing flights and there was no hotels available. I would like to be compensated for this experience! I had to stay in the airport for over 16 hours!
I appreciate that KLM was proactive in informing me of the 2 hour delay which enabled me to replan my travel. It was a bit stressful not knowing whether my connection from Montreal to Ottawa was happening. But the ground and air crew did a good job at comforting and assuring me.
Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack
Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
I paid extra for our seats on the way coming back from Stockholm to New York the seats were changed and it was totally waved. This happened to three more passengers.
great crew, professional, funny, and great service. good condition plane too! great experience
The seats were really close together and hard to get comfortable. The food was okay. The cheese was amazing! I loved the cold towels they gave us.
When my flight was changed from delays they were quick to rebook me.
The Recaro seats are stiff and have minimal padding. Quite uncomfortable for a 5.5 hour flight. The upfront seats and space are identical to the ones in the back. The upgrade was not worth it.
The seats have no legroom. I was bruised on my knees for having them pressed up against the seat in front of me. Then I got food poisoning from the special meal I ordered. Pretty horrible all around.
Airline left me stranded in the U.S. gave me an unrequested refund of 40% of booking and canceled my trip back! When I asked why, the said “we don’t have to tell you why”. “But you can rebook”. Never again! Paid 2x and rebooked on Austrian. What a joke!
I paid for the seat with more leg room but on the day of my departure my seat was changed. I brought it to the airline costumer service and he was able to change it back. The person sitting next to me had the same exact issue.
Food could have been better. My pasta was microwaved into a solid block. Inedible.
SAS is very good at service, the lounge was great, and flights were on time. Boarding is fast and efficient!
Bad baggage and people management at boarding forcing me to dispatch my bad despite being the perfect size and respecting everything perfectly, whereas many did not and many free empty spots on the plane as usual… making me loose time and my planned bus at arrival to go to Geneva. Costing me 100 euros extra! So Brussels airlines needs to refund me
I never board the flight. My visa was delayed and when I tried calling Kayak, no one answer and I still have not heard from anyone.
All great. Very efficient. Good emails that kept us in the know
Original flight was canceled, booked another one and find out when checking I was on the waiting list. Horrible experience
Actually this is my first time using airline I was in every single thing that happened throughout our journey, the appearance of the plane inside furnished about the seating the flight attendants and many many more I was so excited throughout thank you Brussels Airlines for the great service.
On board service was decent. I like the legroom at UA that seems to be more than in other airlines
It was really good because the employees were very nice and fun to talk to. The entertainment was nice because they had plenty of movies to watch.
Crew was enthusiastic. Meal was surprisingly good. They came to give water very frequently. Negative that the seat reclining didn't work
That was a short flight by the only time I could actually sleep
How can a national carrier and part of Lufthansa group not even provide complimentary water and a snack in such a long flight ?
The flight from Dulles to Munich was just okay. The seats were comfortable and extra foot room was noticeable in comfort plus. Disappointed in the booking in so much I requested an aisle seat and then was assigned a middle seat. The food was inedible. Movie choices were moderate. I usually fly Delta, but this WA flight was cheaper. Next time, I'll happily pay the extra to fly Delta.
They don’t give information on why a flight is delayed in a timely manner. Very frustrating.
The flight was ok but chargers did not work and the speakers in the back of the cabin did not either. But I am writing because the crew was really, really rude and not only rude but had the curtains always closed, forgot to clear our trays, the bathrooms were filthy and trash was building out, and one of the attendants even had her EARBUDS on while in the cabin. From movement it seemed like she was listening to music, so not even the safety aspect was there. My neighbor s English is not good and they were very dismissive of her. when we deplaned the crew in the back was just chatting with one another and the first class attendant was briefly and said goodnight. It is nice that a crew gets along so well, but they did not take care of passengers at all. They rushed through all the services and otherwise did not go through the cabin to offer water or anything else. i had the feeling of being unwelcome at a party. I am not a grumpy traveller but I thought you really needed to know. Thank you, Carin
Food was terrible. They ran out of options and gave me a bland undercooked pasta and veggies. Only middle seat was available to select although I paid extra. Baggage delayed at destination. Flight attendants not really helpful.
Flight was late arriving. So, we left 25 min late. Pilot made some time up during the flight. Therefore, we arrived alittle past original time.
Crew was great. But my flight was late arriving and as a result, I missed my connecting flight to Richmond. I had to catch a later flight. On a positive note, the attendants at the counter were extremely helpful in booking my later flight. They book my on the next flight to Richmond.
If the plain wait for the passenger it should wait for the baggage!!
The plane (Mitsubishi CRJ) felt old, creaking and not very new. The crew was okay. Hot water provision was broken so hot beverages could't be served.
One one boarding scanner was working to scan 400+ passengers to an Airbus 380. Food in premium economy was mediocre.
Liked the flight being almost on time (airport issues created a delay). Disliked the issue printing tag bags on the kiosk and having to wait for an hour on like to drop my bags.
