Daily cleaning, installation of cabin HEPA filters on flights from Virginia to Africa
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Scores according to KAYAK customer reviews
Pros: "Good service in future always Qatar Airlines"
Pros: "Staff were accommodating and considerate, great flight!"
Pros: "Everything.. will do it again!"
Cons: "Everything was perfect"
Pros: "The crew was amazing and seat very comfortable."
Cons: "If I did not have to spent night in Doha waiting for connecting flight."
Pros: "Crew was nice"
Cons: "Bassinet seats could be bigger for comfort with an infant."
Pros: "Empty plane."
Cons: "Service very reactive, particularly with so few passengers."
Pros: "Crew is friendly and polite. The guy at the boarding who made my day after all my nervous story with boarding pass! With his one sentence and sweet behavior the difficult transatlantic trip became more comfortable."
Cons: "In Tbilisi there were problems with boarding pass from Doha to NYC, as they said at desk than I’ll git it in Doha without problems. The arrival was late, wat Doha’s desk they tried to give me boarding oass , but at last sent to the information desk, at that time I had only 1 hr before departure, lazy woman at dest was not so much helpful and friendly, at last I’ve got the boarding and run to the gate as crazy. It was possible to say that I can got it at the gate too"
Pros: "was the seat super comfort"
Cons: "if the have variety of food provided will be better"
Pros: "Qatar Airlines treats you very nicely and doesn’t try to charge for little extras. They include the nice extras as part of your travel experience with them. I highly recommend Qatar!"
Pros: "The crew was amazing and delightful."
Cons: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Pros: "The attendants were great."
Cons: "The food on all 4 flights was ok. Could have been more interesting recipes and dessert. The seats on all flights were consistently hard and stiff. It was impossible to get a decent rest because of that as well as the areas being pretty cramped."
Pros: "Great flight in-service was fantastic. I didn’t use the entertainment service because is the old movies."
Cons: "Please include Nigerian and Ghana movies"
Cons: "DOHA to NY. I board the plane to find out that Qatar SWITCHED SEATS ON ME that I selected months ago without any notice at all! Got stuck in middle seat on the wing! I emailed Qatar you know what they said? "Seat assignments can never guarantee." No voucher or anything offered! Fly something else!!"
Cons: "Many of the entertainment systems were broken."
Pros: "As efficient as ever"
Pros: "Awesome leg room in economy. Helpful staff."
Cons: "Main courses weren’t all the great."
Pros: "Crew was not mean"
Cons: "The seats were very uncomfortable, entertainment screen had poor picture quality, eggs were black, stank + inedible, long bathroom lines , a child screamed most of the flight, no internet, couldn’t change phone, checked bags damaged - handles ripped off!!!"
Cons: "Same as above."
Cons: "I get the safety thing with the window blinds but wish if it was 40 degrees outside they would let you close them until the plane takes off"
Pros: "While my Qatar airways flight from Houston to Doha (# 714) was almost perfect, flight #1335 from Doha to Nairobi was a huge disappointment."
Cons: "The flight attendants didn't seem to know what they were doing, food ran out before i got any breakfast, the IFE system for my seat didn't work,"
Pros: "Last row seats are never optimal but tha flight attendants were above par!!!"
Cons: "Wonderful people! Cannot day enough about the difference that makes."
Cons: "Unfortunately, my baggage was lost on this flight, which will make it very difficult to climb Kilimanjaro!"
Pros: "great service from flight attendnants."
Cons: "Old aircraft for flight from Doha to Nairobi, no personal entertainment etc."
Cons: "Again had to wait for the flight for 8 hrs due to change in flight time with no explanation"
Pros: "The long flight from Houston to Doha was good."
Cons: "The short flight from Doha to Nairobi was uncomfortably because of dry air in the plane."
Pros: "Flight service"
Cons: "I missed my flight from Nairobi to kisumu"
Pros: "Great crew, as usual."
Cons: "Ugh, The seat in front of me had some box taking up 1/4 of my leg-room. I get that the box probably contains some crucial equipment, but can you at least round the edges so I can lay my leg against it without cutting off my circulation to my foot? Other than that, typical Qatar luxury (as much as you're gonna find in coach)."
Pros: "Terry was wonderful"
Pros: "Great Staff"
Cons: "Asian Vegetarian meals needs some improvement. Lack of Africans as part of the crew."
Pros: "Good movies, Comfortable seats"
Cons: "Food could be better."
Pros: "In-flight treatment"
Cons: "The seat"
Cons: "Old plane treating the Africans like poor people of no value .. All other Qatar flights have newer aircrafts"
Cons: "Great service. Courteous staff. Professional and well groomed crew unlike some US carriers. Decent beverage and food offerings in biz. Badly outdated IFE system."
Pros: "Short flight, seat pitch OK and food adequate. Good crew."
Cons: "Bus boarding always chaotic"
Pros: "Friendly service, and comfortable ride, will gladly fly again"
Pros: "Seat features. Extensive beverage and food menus. Great IFE system"
Cons: "Had to flag down crew for pre-departure beverage and hot towel. They are usually more attentive"
Pros: "Everything was perfect! From boarding the flight, decor, hospitality, clean, comfortable and my special meal selection was always right. The flight attendants greeted me before meals and insured me that they received my meal order."
Pros: "Ease of boarding process,"
Cons: "Food while going to Hyderabad. Unfortunately, we have ordered Lacto Veg thinking they will provide milk etc. That food was horrible"
Pros: "I enjoyed my flight overall with good service by the attendants. Additionally, the food quality was good for an economy meal."
Cons: "long layover and very tight seat conditions were my only big complaints."
Pros: "The crew was friendly and patient. The flight departed on time."
Cons: "The plane was small and cramped. The food was mediocre and could have been more creative"
Cons: "Flight was delayed materially with little forewarning Service was poor"
Cons: "I didn't have much time on my layover, i would've expected the transfer to be better."
Pros: "Again on time and effortless boarding made the overall experience a good one."
Cons: "Our suitcase was damaged...still in the process of trying to get it fixed. Hopefully it will be done soon. I will then update this report. Could maybe clean the toilets as it did become a bit messy."
Pros: "I liked that it was empty and I could lie down."
Pros: "The food and crew."
Cons: "The intertainment system on the Doha to Nairobi flight had old communal TV screens."
Pros: "The service given from the crew from the moment i checked in was amazing. The flight was smooth and went well. The music and movie selection could be a little bit better. The food was good, but the portion was small and it feels limited. But overall it was amazing experience considering i got a really good price for this flight! Thank you, Qatar."
Cons: "The food portion was small and feels like during the flight the food or i might say snack was limited. The music and movies selection needs a little update and upgrade. I was pretty upset that from LA to Denpasar both the aircrafts didnt have wifi."
Pros: "Food came out 1 am melb time ,2 hours after departure ."
Pros: "Excellent Cabin Crews, Flights on time"
Cons: "Food is mediocre at best, comfort on 787 is terrible."
Pros: "Very comfortable"
Cons: "I contact the airline, because I tested Covid-19 positive, and I didn't want to expose anyone to Covid. I am steel waiting for an answer to change my ticket. When I came to Mexico, the flying from Minneapolis - Houston was good Delta keep everyone social distance. The flight from Houston to Mexico City was AeroMexico was completely full NO SOCIALY DISTANCE TERRIBLE EXAMPLE !"
Pros: "Crew, movies, comfort"
Pros: "the crew was friendly and courteous"
Cons: "Boarding process was cumbersome. Look at the Southwest model."
Pros: "Crew was great"
Cons: "All was great"
Pros: "The crew was amazing! They were helpful and professional. Made the flight wonderful. Our stewardess, Brenda Joyce, has great energy. My daughters and I were taking a trip to honor my husband who recently passed and she was phenomenal at keeping our spirits up."
Cons: "Better snacks."
Cons: "More leg room."
Pros: "Flights were both timely"
Cons: "WiFi on flight from Atl to Tallahassee wasn’t working at first"
Pros: "Crew was kind and entertainment great when available"
Cons: "WiFi in all flights"
Cons: "Leg room on modern aircraft seems to get smaller and smaller"
Pros: "The crew were great. A little too warm on the plane at the back of the plane and too cold at the front."
Cons: "Since this was the first leg of two, the person who checked us in did not check our bags to the final destination. Then, when we went to go to check in for our second leg, they wanted to charge for our baggage again. Not cool Delta."
Pros: "Crew was very pleasant"
Cons: "Old airplane. Everything was worn out and stained. Entertainment system is ancient. Economy seats are so small you can barely get in and out."
Pros: "The Updated Delta Airline A320 Airbus Inside & Out"
Pros: "Ease of boarding and deboarding"
Cons: "The flight was delayed (naturally) so the crew was rushed and inattentive. No pre-flight beverages in first class, and then no follow up service once aloft unless you asked. Makes me wonder why I’m paying extra for mediocre service."
Pros: "The FA’s and pilot"
Cons: "I love the flight becayse it was smooth sailing and delta is always choice."
Cons: "Ac not working properly. Hot."
Pros: "Courteous flight attendants"
Pros: "The flight attendants were terrific. The food was marginal in business class"
Cons: "Had a 5 hour layover - booked first class but this did not entitle me to use the delta lounge in seattle. Snacks only on the flight."
Pros: "Me atendieron muy bien , tuve un excelente viaje"
Cons: "Loud annoying flight attendants. On the plane, off the plane. Terrible delays"
Pros: "Staff was great!"
Cons: "No TV for movies."
Pros: "The plane was on time, the crew was friendly, no delays, landing was fine. In fact we actually made it a little before the time that we were scheduled. Since the flight was so short, I did not have any food."
Cons: "The seats were a little small."
Pros: "I purchased round trip tickets to Cancun Mexico for under $400. And I received 1st class upgrades both ways. I could not be happier with my travel."
Cons: "No complaints"
Pros: "Beautiful plane, great entertainment system, two bathrooms for economy class, decent food"
Pros: "Great service throughout. Friendly attendants and easy boarding/deboarding processes. Would fly international with them again in a heart beat."
Pros: "Flight attendant Gillian Awesome. Crew was fun and made my kids first flight great."
Pros: "Nothing really"
Cons: "Flight delay further to the 30 minutes additional 20 min due to crew being not there"
Pros: "I love Delta airline this is what airline I pefer to go with whenever I fly anywhere they are the way for me such happy ppl and so much help."
Cons: "On one of my flights the Wi-Fi was down so it killed my entertainment but the flight wasn't long so it wasn't so bad for me"
Pros: "Everything. I really loved that I could track where my checked luggage was, so when I arrived to my final destination I knew my bag was going to be there. The individual TV for my seat, so I could watch what I wanted. Having an USB port to charge my devices."
Cons: "Liked everything."
Pros: "I was thankful for the early boarding with a lap infant and was very pleased with the options for entertainment on the TV monitor."
Cons: "The main issue I had was that we sat in row 34 and the noise from the engines often made it difficult to hear announcements, even with headphones in. Look into possibly zoning the audio and turning it up a click or two for rows behind the engines."
Pros: "Boarding went smoothly. No delays were encountered. Everyone behaved themselves.no"
Cons: "Only problem was I couldn't get connected to the wi-GI."
Pros: "That I made it to Dublin"
Cons: "The flight was delayed due to aircraft issues making us 2 hours late for vacation. THIS IS MY HARD EARNED MONEY! I literally put blood, sweat and many many tears into this trip. The flight attendant was so rude on this trip. It was like she was absolutely offended by my presence. I barely even spoke to her except to make sure of my vegetarian tray to which I got the nasty reply "You'll have to wait because I don't have it with me now". If I wasn't so focused on sleeping as much as I could I would have written her name down. No complimentary cocktails for Preferred Seating? Seriously? What did I upgrade for exactly? Literally four inches of space? Late, rude, money sucking industry who holds no accountability for wrong doings. Don't get into the Health Industry.. you'll kill people with this flippant attitude. Bleh.. I doubt I'll fly with Delta again. The thought of having to do so turns my stomach."
Pros: "Food was good for coach. Took off and landed on time"
Cons: "Cramped in coach. Observed a little bickering between crew members on movement of carts down the aisles. Seat back entertainment controls very slow in response time."
Cons: "Boarding wasn't very prompt, but went smoothly once it began."
Cons: "I was sitting in the middle seat between two very big (fat) people and it was uncomfortable."
Pros: "Free tv"
Pros: "Getting to ATL"
Cons: "We boarded, they closed the door, told us to turn our phones off, acted like we were leaving, then informed us we had an hour delay. The flight attendants remarked that they couldn't hold us hostage and could get off if we want. The whole thing wasn't done properly."
Pros: "Everything else good."
Pros: "Great cup of coffee, and some real lookers that were easy on the eyes :) on this flight. For an early morning flight this is always important. This was a connecting flight."
Pros: "Made up the departure delay in flight."
Cons: "Gate and Cabin crew kept giving opposing reasons for our departure delay, just be up front and honest. Cabin was hot. Very hard landing"
Pros: "The food was extremely good on this flight, as was the aircraft interior."
Cons: "The TSA queues in Orlando were awful."
Pros: "Very nice Flight Crew from Detroit to Las Vegas!!"
Cons: "The ground crew (in Detroit) were unfriendly and rude. I asked two simply which line I should be in, the First lady just ignored me, the second gentleman rudely told me where to stand. They were not terribly busy at the time and I politely asked as I was unsure which line to be in. The flight attendants (only from ORF to Detroit) also were unfriendly with an attitude. Just simple stuff. I asked for extra ice, she thought I said no ice. Simple mistake, no big deal but when I explained that I actually wanted extra ice she was perturbed!"
Pros: "The flights were all on time, in fact a bit early. The crew was very helpful, both on the ground and in the air. They were courteous and not patronizing."
Cons: "Offer more healthy choices for food. Give larger amounts of beverages particularly water."
Pros: "Crew was helpful, plane was clean and food is decent"
Cons: "Have to request wheelchair service twice as the receiving staff handing the wheelchair to another company for departure staff. Only one counter handles wheelchair request at each leg. They are so strict with liquids that all baby foods had to put in a separate bin and we had to go to another security point for clearance. It took 2.5 hours to go through all that, that is with wheelchair priority! Boarding was horrible at the gate."
Cons: "Delay after delay, then missed connection."
Pros: "On time, friendly staff, advertised Gogo Wifi not working."
Pros: "They crew were super amazing the food was delicious"
Cons: "Well I’m tall and I was having a little trouble sleep"
Cons: "Everything was excellent! I will be flying with them again!"
Cons: "More space on economy for long flights."
Cons: "Did my check-in 24 hours before to make sure I would have an aisle seat ... Lufthansa changed my seat at last minute to a window seat!!! What a poor customer experience."
Pros: "The boarding was a pleasant experience and we got to check in our hand luggage."
Cons: "The vegetarian food options were a little strange."
Pros: "Fabulous service"
Cons: "Not a thing"
Pros: "Nothing, the crew was terrible with very bad attitude, the food is very bad and the seats and bathrooms were awful."
Cons: "Every thing should be replaced starting with the crew."
Pros: "Food was great and the crew were helpful."
Cons: "Seat could have been comfier!"
Pros: "Very attentive crew. Top notch service and care."
Cons: "Lufthansa business class in the 747 is dated and not the most comfortable. No pods and privacy. Entraînement system at my seat was defective"
Pros: "The problem was with the booking, cancelled flights- under stable- but nobody willing to make it right. Flights still screwed up"
Cons: "Give some customer service to your paying customers. Don't make a bad situation worse. Practice a can do attitude. Very disappointed in customer service. Not the flight itself."
Cons: "Poor customer support and no response on phone calls when u tried to cancel my return ticket."
Pros: "Crew was helpful, food was good"
Cons: "Seats could have been better"
Pros: "best take off and landing I’ve ever experienced. 2 meals for an 8 hour flight and all the red wine I could drink!"
Pros: "On board crew was friendly and helpful"
Cons: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc. Also I requested help with transfer to my last flight which was horrendous because I’m one adult with 4 kids ages 1 to 11 and my eldest has sever learning disability. I nearly missed my flight because our flight landed late and I was struggling to keep my kids safe and together while running for the next flight. Somone should have been there to help with transfer."
Cons: "I missed the flight to Manchester due to delay in the flight to Munich"
Pros: "Great crew and on time."
Cons: "Seating a bit cramped"
Cons: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Pros: "Clean aircraft, very friendly crew, good food, overall great trip."
Pros: "Nothing at all"
Cons: "I had to wait in line for over an hour to get a ticket to replace the one I missed because of how late the first flight was. As with all my Lufthansa experiences, it was frustratingly slow"
Pros: "On time, smooth fly , good food in premium economy."
Cons: "Too warm in premium economy section."
Pros: "Everything was smooth"
Pros: "Firstly, the food was great!"
Pros: "Friendly crew"
Cons: "Movies were old"
Pros: "Very professional and nice crew. Clean and new planes."
Cons: "Flights are never on time, seats are extremely small and planes are very often full. Not enough storage for carry on."
Cons: "They supposed to check the visa for Europe from the depart airport and they failed to do that .At last in Munich they examined it so hard and had to leave and go back to the depart."
Pros: "Friendly crew."
Cons: "Plane was delayed almost two hours due to fog but I can't blame Lufthansa for that"
Pros: "I was upgraded after all the pressure from thehurrricane this was the icing on the cake"
Pros: "Not much"
Cons: "Entertainment system wasn't working. 11 hour flight. Boring. No seat change available. No reading light, as light controlled by entertainment system. Seats in front of toilet cluster lit up every time door was opened. Crew were slow to react. Wasn't a priority. Ruined the excellent first leg of had from Philadelphia to Frankfurt. Do they run inferior planes to South Africa compared to USA?"
Cons: "crew was not friendly"
Pros: "Better then United airline"
Cons: "Everything was awesome"
Pros: "Comfortable, left and arrived on time , smooth check in"
Cons: "No entertainment (no screens on back of seat ) , no provision for priority boarding for star alliance gold member(security line)"
Pros: "Flight on time, excellent crew and flight attendant, clean airplane, good entertainment,"
Cons: "Food was horrible, not enough water was offered to stay properly hydrated. check in; nitpicking weight of luggage. since we can only check one piece of luggage instead of two, please don't give me a hard time about 2 lbs extra."
Pros: "All the staff was very friendly and helpful."
Cons: "Terrible leg room."
Pros: "Meals ok. Pillow and blanket nice."
Cons: "Crew stressed. Could not understand announcements. Rude response when questioned."
Pros: "Boarding and crew were great."
Cons: "That "seats" did not have USB connection (for phone charging)."
Cons: "Food was salty, couldn't eat it. No replacement available Luggage disembarkment took forever"
Cons: "The seats are horrendous. I paid for extra room but the armrests don't move. Other airlines have armrest that move in economy seats. No opportunity to rebook online or at the airport. I flew in this route a month before, and since then I've been trying to change the seats. Lufthansa customer service never called me back. When I tried to call, I was put on hold for more than an hour every time. Never flying Lufthansa again."
Pros: "Great crews, great amenities, good food. Best flights I've been on in a long time."
Cons: "Economy seats are tough after 10 hours. But thats what I paid for so no issues."
Cons: "Few choice of movies"
Pros: "New airplane, very nice and comfortable. Great service. Smooth flight.. 10 hours - no turbulence. :)"
Cons: "They lost Both of my laguages."
Pros: "Attendents were very warm and friendly. The pillow, blanket, water and headphones at the seat were a nice welcome."
Cons: "No reading light that I could control."
Pros: "Great individual attention."
Cons: "Lufthanza is still "rule bound" and somewhat inflexible. Staff had some trouble adjusting to individual request (e.g. one passenger changed her mind on the meal choice and confused the staff member who tried to force the food choice on this older lady). Obviously, dealing with elderly is not the same as dealing with young - this may require some additional training of staff members.On another occasion, two passengers exchanged seats - and it took some time for staff to sort this out at the meal time. A "Muslim meal" was offered to a christian passenger. - The interchange was hilarious."
Cons: "Without having any real complains I felt the crew could of been more attentive and welcoming."
Cons: "same issues with the seats, not very comfortable, not all crew members are polite"
Pros: "Nothing about vayama."
Pros: "The attendant who did help was fantastic! The ride was smooth."
Cons: "My 12 year-old had a screen that was not working and finally we got an attendant to help us out. But until then, I had attendants who were telling us to try things and then they'd leave and not come back to check up and follow through, which left us constantly trying to find someone...one time our call light was on for 20 minutes before anyone attended to us. In addition, the bathrooms were very dirty. The breakfast was a really bad muffin that I couldn't eat."
Pros: "The flight was on time, staff attentive and made frequent rounds. The food was good and entertainment with a fair selection of options."
Cons: "Unfortunately, the day of my travel Lufthansa had a ongoing strike at the Frankfurt airport. The Lufthansa terminal was closed, luckily I was one of the few to get the bus shuttle. Once I arrived at the correct terminal the check in process and boarding was a pleasure, much friendly and competent staff to assist"
Pros: "Crew was friendly and helpful. Food was sufficient. Enjoyed keeping track of our journey via the on flight information via the entertainment equipment. Comfy ear sets to watch movies and listen to music. Music choices were decent."
Cons: "Food was okay, not great."
Cons: "The food was not as usual."
Pros: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"
Cons: "Flight was delayed for 4+ hours"
Pros: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Cons: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Cons: "Seat recline was broken- wouldn’t hold position."
Cons: "2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing"
Pros: "Everything! The service was exceptional!"
Pros: "The crew was very friendly."
Cons: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."
Pros: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Cons: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"
Cons: "Really hard to get boarding passes online"
Cons: "Boarding clusterf..."
Cons: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
Pros: "Intranet wifi meant I could watch entertainment on my iPad"
Cons: "Seats are very uncomfortable"
Pros: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Cons: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."
Pros: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Cons: "The seat padding is rather thin."
Cons: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Pros: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Cons: "Check in process was easy. The flight attendants are all very helpful and kind."
Pros: "Quick and efficient not lying more to say or critique."
Cons: "Coffee and a bread roll as a snack??"
Cons: "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."
Cons: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
Pros: "Great service"
Pros: "The only thing that I like about the flight was that it was easy to boarding"
Cons: "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."
Pros: "Food and wine was very good. Music selection was excellent."
Cons: "Not enough leg room."
Pros: "More experienced, professional crew, better food and service."
Cons: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."
Cons: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Pros: "Very good male crew member. Pilot genuinely apologetic for the delay."
Cons: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Pros: "nice drink selection on board flights"
Cons: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Pros: "The airplane was modern, and the crew very good. Nice, service oriented and in general trying to make the flight experience as good as possible."
Cons: "The flight was very late. I lost my connection. My bag was lost and unable to recover it so far (after more than 24 hours). About to initiate the next leg of the trip with no clothes or any idea if my luggage will be recovered."
Pros: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"
Cons: "Screen broke half way through flight. Food was poor"
Pros: "Food and service was good and price was acceptable"
Cons: "Very long route"
Pros: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Cons: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Pros: "The crew, the service, the food and beverages"
Cons: "The 3 hours delay"
Pros: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Cons: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."
Pros: "Punctual, not crowded."
Cons: "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."
Cons: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."
Pros: "Good boarding procedure."
Cons: "Nothing much to add for a short journey."
Pros: "Boarding and punctuality."
Cons: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."
Pros: "The crew was very nice and helpful."
Cons: "We ordered a vegetarian meal. However, the vegetarian option offered to those who did not order a special meal looked better than the vegetarian option that we received."
Cons: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"
Pros: "Arrived on time"
Cons: "Cattle car accommodations"
Pros: "Late, not enough legroom, smell from the toilet. Tiny TV screen, malfunctioning electronics, poorly maintained seats. Friendly crew! They looked tired, but they were still smiling while trying to keep passengers happy."
Pros: "No delays, service with a smile"
Cons: "Nothing to report."
Pros: "The Crew was the only thing that stuck out. Associates had Way more patience than i."
Cons: "Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage"
Pros: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Cons: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Pros: "Nice Flight Attendants Good Food"
Cons: "Flight was delayed by 1.5 hours"
Pros: "I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder."
Cons: "There is nothing I did not like."
Cons: "The airplane was really old."
Pros: "The food. Crew was ok"
Cons: "This is basically a southwest plain with a curtain to separate classes. No entertainment, no first class seats, no WiFi. Just a seat between us. No legroom. Y’all should be ashamed to call that first class. Waste of $"
Pros: "Crew very helpful"
Cons: "Delay leaving Heathrow because of cargo loading and equipment blocking our pushback. Better coordination of ground activities is needed."
Cons: "Flight left late from London."
Pros: "The planes departed and landed on time."
Cons: "My bag remained in London during flight change.Have direct flights to avoid such cases."
Pros: "Crew was nice and friendly."
Cons: "The entertainment equipment needs to be updated. And the seats arrangements are not the best in term of privacy."
Cons: "It started over an hour late and they lost my luggage"
Cons: "Getting through customs in UK and getting luggage tags to Dublin was a nightmare. Took over 2 hours, went through 4 lines to get luggage tags and given misinformation. Poorest travel experience in 40 years of traveling. Brits need to learn how to expedite processing."
Pros: "British Airways sets the standard for great customer service...even in economy. Great food, helpful cabin crew, and help available everywhere."
Pros: "The overall flight experience was positive."
Cons: "Our tickets were suspended before our flight to Nairobi. We can’t understand why BA would do this?"
Pros: "Cabin crew."
Cons: "Food service painfully slow."
Pros: "Landing and disembarking"
Cons: "Paying $275 to upgrade and experiencing one of worst flights and service I’ve travelled. No water supply for hot beverages, wash hands or brush teeth during eight hour international flight, not given special diet meal requested as crew unable to locate it, Entertainment monitor not working or housed in seat back correctly to adjust angle, remote handset buttons barely working to watch or make selections, unable to call cabin crew who did not visit through cabin for approximately two and half hours as ‘assumed most passengers were sleeping’, no wine choice only Sauvignon blanc and I wanted Chardonnay so had nothing. Breakfast ‘special diet request’ meal was cold hard bagel with colourful lump of cream cheese, which seemed to be what everyone else had. No orange juice, grapefruit that can’t take medication with, so had nothing to drink except allotted splash of water into small paper cup. Dreadful journey"
Cons: "Never took the flight because BA would not rebook me on a later flight after delays on their side caused me to miss my original flight, even though there were seats available on the later flight. This cost me a lot of time and money, but BA made out like bandits -- selling my original seat, and then selling out the next flight (because the delay!). Nice rip-off."
Cons: "We missed the flight and so has nothing to say. We are still lamenting over our lost luggage"
Pros: "Food was very good, and plentiful! Wine served with meal! Friendly staff! Smooth flight!"
Cons: "Seats are a little narrow"
Pros: "Delayed flight Inflight entertainment notnworking"
Cons: "No USB or power outlets. Very small screens for the entertainment. Definitely, not up to par for a long international flight."
Pros: "Great entertainment choices"
Cons: "Slow crew. Same good choices as flight just before"
Cons: "carry-on not allowed on board"
Pros: "Crew was great!"
Cons: "entertainment system - very old and no way to get power for personal devices. This is a problem for such long flights"
Pros: "Everything was okay"
Cons: "Everything was okay"
Cons: "The crew were spread thin and not particularly helpful. We were charged for drinks that are usually complimentary (water and ginger ale) and when the credit card slip needed to be signed, my partner's ginger ale was spilled. The attendants couldn't be bothered to give us more than two cocktail napkins to clean up an entire can-worth, and did not offer to replace the drink. I had to dig into my bag to try and find napkins because there was soda covering the tray as well as all over the seat and his lap. I've always had positive experiences on BA flights, but sorry to say this one was sub-par."
Pros: "Long haul service and food has improved but service is still kinda ‘cold’. Cabin crew still wears a frown most of the time."
Cons: "The reclining mechanism is not user friendly whereby the chair does not recline smoothly. Unfortunately it falls too quickly and not allow the passenger in the back row to get out of the way. a must thing to improve."
Pros: "Crew was very nice and helpful"
Cons: "Did not get the seat according to the seatplan.I booked exit row seat 30..got 30..but exit row was 28."
Pros: "Boarding, friendly people in London and Hamburg"
Cons: "Flight attendants, plane, food"
Cons: "Food quality was mediocre, choices limited"
Pros: "Crew was awesome. Seats were very comfortable. I slept the entire flight do so I am unable to comment on food or entertainment"
Cons: "The boarding process could use a lot of work. The gate isn't known until practically boarding time. The Admirals Lounge really could use an upgrade. It was uncomfortable and it was a great disappointment."
Pros: "Food was nice"
Cons: "Poor screen quality, ok selection of movies compared to other airlines, poor selection of audio"
Cons: "You have to pay to select seats for water and even a basic snack"
Cons: "The airplane was shaking all the flight"
Cons: "A lot of flights park away from the terminal and you board a bus to get to/from the plane. No power outlets at seats."
Pros: "Oh my gosh.... I had the best flight ever. I wanted to be in Business Class, but the flight was so full, but when I sat down, there was an EMPTY SEAT next to me. What a beautiful thing. Flight was great, quiet and comfortable. Boarding was great and I enjoyed the my flight. Thank you:)"
Pros: "Cabin crew was amazing..... didnt mind the delay things happen"
Pros: "Staff is always nice. Food service is generally good and the food tasty."
Cons: "Older plane that only upgraded business and first class. Standard class seats and entertainment old and nominally functional. Felt more like a third world country than what I'm used to on BA"
Pros: "Only thing I liked was the travel time to destination as it was the quickest flight due to circumstances and time I needed to travel."
Cons: "I didn't like near enough everything about this flight."
Pros: "Best airline !!"
Cons: "Always timely and flight crew is personable and helpful."
Pros: "Comfortable seats"
Cons: "They make you pay for WATER on BA!"
Pros: "The food was very good, and the entertainment selection was good."
Cons: "I'm a small person, and I found the seats too narrow and there was so little leg room."
Cons: "I am emerald on one world. In the departure flight I was not able ot reserve an aisle seat during online checkin ( need to get up on flights quite a bit for health reasons). I had been assigned a window although aisles, my preference, were available. I sought to change seats from window to aisle and would have been charged USD $18 (on a flight within europe - why dollars?). The BA staff said the website would be fine on the return journey - but it was not. I arrnved at teh airport (not having checked in as I didn't want a window) and the BA staff person in 46 at 6:45pm simply said that's impossible to change anything - no apology; she seemed rather irritated to be asked. I then went to security and the machine for priority queue did not permit me to enter - it said 'invalid ticket'. Then the flight was significantly delayed. So all in all not a great day."
Cons: "luggage was on another flight - i got my luggage 24 hours later"
Pros: "The way to goA380"
Pros: "flight departure and arrival were early. check in was easy even though I arrived at the airport late due to weather."
Cons: "extra baggage and overweight fees are excessive"
Pros: "Good and on time flight. Loved the information given by all crews."
Cons: "My bags arrived a day later on 25th night which caused alot of inconviniency because i had to travel back to the Airport the following day for my cloths. The baggage handlers opened my bags and removed some items which is unacceptable . Stressed still about that"
Cons: "The seat arrangement is awkward with very tight seats. Little room for storing personal items and no privacy whatsoever on aisle seats. Entertainment system needs updating. Moving map was not working."
Pros: "Food was good. Special meal request was well handled. Not lost in the shuffle."
Cons: "See comments under Chicago -London flight above"
Cons: "No working entertainment in our entire row. Bad qaulity seats"
Pros: "Flight attendants were great."
Cons: "Boarding was a little rough."
Pros: "All the awesome films to choose feim"
Cons: "Being squished in a tiny seat next to a huge guy who couldn't help but elbow me the whole flight."
Pros: "Everything worked as it should. A lot of people on board. Excellent food and service. Uneventful travel, which is what you want!"
Airlines flying from Virginia to Africa have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Virginia to Africa
Masks required on board, masks provided on flights from Virginia to Africa
Social distancing seating
Middle seats unavailable to book on flights from Virginia to Africa
Testing for antibodies, testing for symptoms for flights from Virginia to Africa
Waiving of change fees. Search flexible flights from Virginia to Africa